I knew the room would be small. I didn't expect to be ignored by the front desk when I arrived, for the room to be damp, for there to be no shampoo (shower gel works in a pinch if you're already on the shower when you make the discovery) nor was I planning to eat sugary cereal or powdered eggs for breakfast. Wont stay again on our way back.Genuine Hotels.com guest review
"A good hotel for the cost."
The room was very clean and neat. The bathroom was clean also, but in the shower there were pieces of hair in the tub and around the tub. Me personally I hate to see hair in the tub, especially someone else's hair, but overall a very nice hotel.Genuine Expedia guest review
"King room, not suite"
The regular king rooms have hardly any room to walk around the bed leaving you feeling cramped and not having much space for extra luggage. Overall a pretty decent hotel with polite staff.Genuine Hotels.com guest review
Hotel was very nice and clean. Service was excellent. Loved the opportunity to request specific room needs, cleaning services and times when we wanted them in the room to clean (when we would be out, instead of interrupting our morning). The only down side was that the room was small. We had a regular king room and it was quite cramped. Also being beside […] the interstate was a little noisy, but it didn't bother us. Read moreGenuine Hotels.com guest review
"Hotel near the interstate"
Room was extremely noisy. Very close to the freeway even though we were on the fifth floor. The AC was very loud as well which also contributed to two very poor nights sleep.Genuine Expedia guest review
Clean hotel in good location for food and shopping. Only complaint is that the rooms are not very soundproof.Genuine Hotels.com guest review
Have stayed here several times. Dependable service and condition of hotel. Staff friendly and helpful. Good breakfast for hotel. Will stay here again when in town.Genuine Hotels.com guest review
"noise noise and more noise"
traffic noise pretty badGenuine Hotels.com guest review
"It was in a great location for us."
Staff was nice and helpful. No complaints. The bed was comfy. It was great for what we needed.Genuine Expedia guest review
Response by Best Western Galleria Inn & Suites We would like to thank you for your feedback that you have given us. I would also like to thank you for your compliment on our team. I will be sure to let them know of the compliment. It is always a extra little push for all of us to keep it up and to do even better. We do thank you for choosing to Stay With People Who Care !! We look forward to having you as our guest again in the future.
Very good. Nice staff.Genuine Hotels.com guest review
"Teeny tiny rooms"
The front desk personnel leaves little to be desired and the rooms are super small compared to the pictures. The sink for the bathrooms weren't even in the bathroom, but in the room. Not worth the $100 I paid to stay here.Genuine Hotels.com guest review
Great hotel! It must be quite new. Best deal on our drive to Tennessee.Genuine Hotels.com guest review
"Just a quick stop through"
My wife and I needed a place to stay for just one night as we were in town visiting family. It was just what was needed. Rooms were small, upon check out I was told that they have two size rooms. Definitely ask for the larger room. Room was a little stuffy at check in, could have used deodorizing. Good breakfast and great service.Genuine Hotels.com guest review
Our stay was very enjoyabkGenuine Hotels.com guest review
This was a comfortable, clean, quiet stay. I'd stat there again.Genuine Hotels.com guest review
Visited Memphis for the Beale St Music festival, for the weekend. The hotel was a bit of a drive from downtown. Got a king bedroom. The room was clean with compliments. Strange that the beds didnt have comforters, and the pillows were half the size. Guess they're going for a more chiche look. Hotel provided us with a breakfast of scrambled eggs, sausage […] or ham, boiled eggs, waffles, toast, bagels, muffins, danish, cereal, yogurts, whole apples and oranges, juice, milk and coffee. Overall a surprising nice stay; would absolutely stay again. Read moreGenuine Expedia guest review
"Nice relaxing time"
Very clean. Check-in was fast and room was ready early. Breakfast was good. Hotel is right beside I-40 but we really didn't notice the highway noise with the A/C running. My only complaint would be the sink being in the bedroom and not in the bathroom.Genuine Hotels.com guest review
"great place for the price"
Hotel is in a great suburban area of Memphis with lots of stores around it and access right onto the interstate. King room was kinda small but had everything we needed for a great stay. The breakfast was your typical hotel breakfast and the staff was welcoming and very helpful!!! If you can't find something in Memphis they will make sure they point […] you in the right direction. Overall a nice hotel. Read moreGenuine Hotels.com guest review
The hotel was perfect!Genuine Hotels.com guest review
"Only stayed a night but it was a good night"
We only stayed a short time in the hotel, but the room was clean, pleasant, and our much needed relaxing place. The staff was a bit busy at the desk but they were kind enough to grant us a grace hour checking out. The bed was comfy and the tv working and the overall stay was great! The breakfast choices were quite nice as well.Genuine Expedia guest review
The hotel is in a great spot but needs to be updated, looks & smells "Old"!!Genuine Hotels.com guest review
I've been to Memphis several times and stayed near Wolfchase, and this hotel was the best place for the value. It was clean, breakfast was great, and the overall service was strong. The single king room was a bit small, but I was by myself so it wasn't a big deal. If I wasn't running from heartbreak in Memphis I'd stay there again.Genuine Hotels.com guest review
The hotel staff was friendly and the rooms were clean. The hotel was centrally located to the mall and several restaurants. The breakfast was good but they don't have any other options other than pork, not good for a person that doesn't eat pork!Genuine Hotels.com guest review
"Glad I didn't pay full price!"
Booked this hotel based on pictures and reviews. I was VERY disappointed in the condition of the room. Lobby looks nice and updated. Room was another story. Glad I hadn't paid full price or I would not have stayed. Disappointed.Genuine Hotels.com guest review
"Not as good as before"
I have stayed at this hotel several times before, but during this stay, the room wasn't as clean as I remember it to be before. There was hair all over the desk, and desk chair, as well as some hair in the sink and in the bathroom. The hotel room on this stay was also very small and very crampedGenuine Hotels.com guest review
The hotel staff are marvelous - friendly and accommodating. The property is reasonably well maintained but dated and some rooms are a bit small, especially if you are a business traveler who plans to spend a few hours in the room working. There are mini-frigs and microwaves in all rooms which is great for business travelers who want beverages and snacks. […] Close to numerous good dinner options. I'd definitely stay again. Read moreGenuine Hotels.com guest review
"Perfect for anybody"
Very clean, comfortable bed, breakfast was good overall it was excellent !!!Genuine Expedia guest review
I always stay here when I have a Memphis layover. A good hotel.Genuine Hotels.com guest review
"Great place to stay."
We appreciated the location, the cleanliness of the facility, the friendliness of the staff, and the very delicious hot breakfast.Genuine Expedia guest review
Rite off interstate,close to tons of things (food,mall,theaters).Easy access.Genuine Hotels.com guest review
"Relatively good facility, poor service"
The hotel is relatively okay for a Best Western, although it's somewhat old. My main problems were with the service, both at check in and check out. I can't recommend this hotel.Genuine Hotels.com guest review
Hotel need upgrading. Smell in halls was bad. People very friendly and nice.Genuine Hotels.com guest review
"Excellent Stay for the Price!!"
I had a business trip in Jackson, TN and Memphis, TN. I stayed at Best Western hotels at both locations. This is the cleanest and nicest Best Western I have ever stayed in. The staff at the front desk was cheerful and helpful and friendly. The free breakfast was plentiful with a lot of choices. I can't ask for a better stay.Genuine Expedia guest review
I stayed at this hotel for 3 nights. Location was great, staff was friendly, except that there was hair all over our bathtub & sheets. Hair which did not belong to myself or my husband. There was also some undescribable brown stuff on our shower curtain, but we asked for it to be changed and housekeeping did give us new one. All was okay, except for […] the miscellaneous hair issues. Housekeeping also did a very good job with the daily clean ups. Read moreGenuine Hotels.com guest review
room is very roomy. staff very friendly and helpfulGenuine Hotels.com guest review
"Right off hwy and near shopping and restaurants"
Our room was small, but clean. Loved that we had a microwave and fridge in the room; didn't love the compact bathroom (smallest I've ever seen in a hotel). Shirley and Gwynne each were very helpful assisting with a late check-in and with extending our stay for another day, as well as providing excellent service with a smile! Thank you ladies! Other […] than having a room on the back & being able to hear the traffic on the hwy (just me, not my husband), the stay was fine & I would stay there again. Read moreGenuine Hotels.com guest review
"Very friendly and perfect hotel!!!!"
The lady at the front desk on our arrival day was that nice, I can`t explain! We were on a trip through the states, coming from a Ramada Hotel in Shreveport that was UGLY, I CAN`T TELL!!!! So staying in your hotel was like paradise!!!!! We definately will come back!!!! The room was clean, big, comfortable! Over all a hotel we will recomend!Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
"Right by I-40"
Would stay here again.Genuine Hotels.com guest review
"Not as good as I expected from other reviews"
Musty smell in hallways and room. Mold in bathroom tile grout. HORRIBLE picture quality on TV! Loud interstate next to hotel. Room layout (single king bed) was not efficient. For example, the sink was on the other side of the bathroom...which was very cramped. Room was clean but not comfortable.Genuine Hotels.com guest review
"Clean but older hotel"
Room had an old smell. Brought candles to light, so it was better. But my Vera Bradley bag and clothes smelled like the room when I got home. I probably will not stay there again until its remodeled. The bed was very comfortable tho.Genuine Hotels.com guest review
Werent enough towels in the room! Rude receptionist!Genuine Hotels.com guest review
Very satisfied.Genuine Hotels.com guest review
"Good hotel for a good price"
We ended up arriving at 3 am and we were immediately impressed. Clean rooms, grounds, and right next the freeway. Unfortuanetly it was a little far away from most of the attractions like Beale St area and Graceland, but because of it being right next to freeway it wasn't difficult to get to the tourest destinations. A good hotel for a good price.Genuine Hotels.com guest review
"Lots of Interstate noise and pricey"
The stay way OK. The interstate was right outside of my window and it was LOUD because we were by the on ramp where people were speeding to enter the flow of traffic, and there are lots of motorcycles in Memphis. It sounded like a drag strip. It got quieter late at night. The hotel was just average, and the breakfast was good. I stayed two nights there […] and then moved to a cheaper hotel and paid about 1/2 the price for a place that does not LOOK as nice, but provided everything I needed, except the breakfast is not as good. Read moreGenuine Hotels.com guest review
very nice and clean hotel. Great locationGenuine Hotels.com guest review
"Nice quick and easy to access."
Clean Hotel and a friendly staff. Good hot breakfast with easy access location. Plenty of stuff around to do and places to eat.Genuine Expedia guest review
great placeGenuine Hotels.com guest review
I enjoyed the stay at Best Western. The atmosphere was pleasant. The room was satisfactory. The bed slept well. The service was good.Genuine Hotels.com guest review
"Let down this time."
I have stayed at this hotel multiple time and I have been very pleased. This trip I was put on a floor that has not been renovated, and the room I was in was more in line with a motor lodge motel than a hotel. Service is always slow and not overtly friendly, but ok. Breakfast and the breakfast area are very nice.Genuine Expedia guest review
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