I always stay here when I have a Memphis layover. A good hotel.Genuine Hotels.com guest review
"Great place to stay."
We appreciated the location, the cleanliness of the facility, the friendliness of the staff, and the very delicious hot breakfast.Genuine Expedia guest review
Rite off interstate,close to tons of things (food,mall,theaters).Easy access.Genuine Hotels.com guest review
"Relatively good facility, poor service"
The hotel is relatively okay for a Best Western, although it's somewhat old. My main problems were with the service, both at check in and check out. I can't recommend this hotel.Genuine Hotels.com guest review
Hotel need upgrading. Smell in halls was bad. People very friendly and nice.Genuine Hotels.com guest review
"Excellent Stay for the Price!!"
I had a business trip in Jackson, TN and Memphis, TN. I stayed at Best Western hotels at both locations. This is the cleanest and nicest Best Western I have ever stayed in. The staff at the front desk was cheerful and helpful and friendly. The free breakfast was plentiful with a lot of choices. I can't ask for a better stay.Genuine Expedia guest review
I stayed at this hotel for 3 nights. Location was great, staff was friendly, except that there was hair all over our bathtub & sheets. Hair which did not belong to myself or my husband. There was also some undescribable brown stuff on our shower curtain, but we asked for it to be changed and housekeeping did give us new one. All was okay, except for […] the miscellaneous hair issues. Housekeeping also did a very good job with the daily clean ups. Read moreGenuine Hotels.com guest review
room is very roomy. staff very friendly and helpfulGenuine Hotels.com guest review
"Right off hwy and near shopping and restaurants"
Our room was small, but clean. Loved that we had a microwave and fridge in the room; didn't love the compact bathroom (smallest I've ever seen in a hotel). Shirley and Gwynne each were very helpful assisting with a late check-in and with extending our stay for another day, as well as providing excellent service with a smile! Thank you ladies! Other […] than having a room on the back & being able to hear the traffic on the hwy (just me, not my husband), the stay was fine & I would stay there again. Read moreGenuine Hotels.com guest review
"Very friendly and perfect hotel!!!!"
The lady at the front desk on our arrival day was that nice, I can`t explain! We were on a trip through the states, coming from a Ramada Hotel in Shreveport that was UGLY, I CAN`T TELL!!!! So staying in your hotel was like paradise!!!!! We definately will come back!!!! The room was clean, big, comfortable! Over all a hotel we will recomend!Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
"Right by I-40"
Would stay here again.Genuine Hotels.com guest review
"Not as good as I expected from other reviews"
Musty smell in hallways and room. Mold in bathroom tile grout. HORRIBLE picture quality on TV! Loud interstate next to hotel. Room layout (single king bed) was not efficient. For example, the sink was on the other side of the bathroom...which was very cramped. Room was clean but not comfortable.Genuine Hotels.com guest review
"Clean but older hotel"
Room had an old smell. Brought candles to light, so it was better. But my Vera Bradley bag and clothes smelled like the room when I got home. I probably will not stay there again until its remodeled. The bed was very comfortable tho.Genuine Hotels.com guest review
Werent enough towels in the room! Rude receptionist!Genuine Hotels.com guest review
Very satisfied.Genuine Hotels.com guest review
"Good hotel for a good price"
We ended up arriving at 3 am and we were immediately impressed. Clean rooms, grounds, and right next the freeway. Unfortuanetly it was a little far away from most of the attractions like Beale St area and Graceland, but because of it being right next to freeway it wasn't difficult to get to the tourest destinations. A good hotel for a good price.Genuine Hotels.com guest review
"Lots of Interstate noise and pricey"
The stay way OK. The interstate was right outside of my window and it was LOUD because we were by the on ramp where people were speeding to enter the flow of traffic, and there are lots of motorcycles in Memphis. It sounded like a drag strip. It got quieter late at night. The hotel was just average, and the breakfast was good. I stayed two nights there […] and then moved to a cheaper hotel and paid about 1/2 the price for a place that does not LOOK as nice, but provided everything I needed, except the breakfast is not as good. Read moreGenuine Hotels.com guest review
very nice and clean hotel. Great locationGenuine Hotels.com guest review
"Nice quick and easy to access."
Clean Hotel and a friendly staff. Good hot breakfast with easy access location. Plenty of stuff around to do and places to eat.Genuine Expedia guest review
great placeGenuine Hotels.com guest review
I enjoyed the stay at Best Western. The atmosphere was pleasant. The room was satisfactory. The bed slept well. The service was good.Genuine Hotels.com guest review
"Let down this time."
I have stayed at this hotel multiple time and I have been very pleased. This trip I was put on a floor that has not been renovated, and the room I was in was more in line with a motor lodge motel than a hotel. Service is always slow and not overtly friendly, but ok. Breakfast and the breakfast area are very nice.Genuine Expedia guest review
Nice hotel and friendly staff. Room wasnt its cleanest and there was a bug crawling on me in the bed.Genuine Expedia guest review
"Bad staff letting down the good"
A very grumpy receptionist on check-in left a deficit for any good staff following. Maintenance or building work in lobby/breakfast room going on without any apology - left grit and dust everywhere. Great location though - right in the heart of restaurants and shopping.Genuine Hotels.com guest review
"Old but good"
It was a nonsmoking hotel but the carpet smelled like smoke.Genuine Expedia guest review
Easy access to major thoroughfares, really nice staff.Genuine Hotels.com guest review
"Nice Memphis area hotel"
This is a great place to stay when in the Memphis area.Genuine Hotels.com guest review
It was very clean the staff was nice. Great hotel. The front attend were nice. Monday morning the ham for breakfast was great. The Breakfast attend was nice. The dinner area was clean the waffle maker was easy to use. Yor waffle did not come out tore up.Genuine Expedia guest review
enjoyed the sayGenuine Hotels.com guest review
"Close and priced right"
Good value for the money!Genuine Hotels.com guest review
It was the tiniest room and bathroom I have ever seen in hotel.Genuine Hotels.com guest review
It was OK and did the job.Genuine Hotels.com guest review
Our stay was wonderful! The bed was very comfortable and the room was extremely clean. I don't think I've had a quieter stay at any other hotel. This is my second stay at this hotel in four years and I would definitely book again!!!Genuine Hotels.com guest review
Response by Best Western Galleria Inn & Suites We at the Best Western Galleria Inn & Suites Memphis would like to thank you for taking the time to do our survey. We also would like to thank you for the GREAT score that you have given to us and our hotel. We use our guest responses to provide superior customer care to all of our guests. We thank you once again and look forward to having you as our guest again soon.
Nice place and well worth the price.Genuine Hotels.com guest review
To noisy with road trafic and the pillows were too small other than that the food was good clean rooms , freandly service.Genuine Hotels.com guest review
Response by Best Western Galleria Inn & Suites We at the Best Western would like to thank you for taking the time to do our survey. We do apologize for any inconvienince that you may have had during you stay with us. We would like to thank you for the great compliments that you have given about our staff breakfast etc. . Our goal is to lead the industry with superior customer care. Once again we thank you.
Stay was fine. Lady at checkin was upset bc hotels.com didnot put my reservation into the computer. She had an attitudeand acted as if it was my fault. Reluxtantly bc I had booked a king room she put me in one with a jacuzzi but was not happy to accommodate me.Genuine Hotels.com guest review
Hotel location is good, The whole hotels in non smoking but we can smell the room like smoking room, Windows type (small) make lot of noise when the compressor turn on and off, breakfast was good.Genuine Hotels.com guest review
"Clean and nice"
The hotel was clean and nice. Breakfast was good. It was a good deal.Genuine Hotels.com guest review
"Nice Stay at a Low price"
The only complaint I had was the smell of the room. The room smelled like wet cigarettes. The staff was friendly enough for me. The continental breakfast was simple but satisfying. Overall my stay at this hotel was good, and I would recommend it to those who want a comfortable stay at an economical price.Genuine Expedia guest review
"Traveling with Kids"
Good for one night; breakfast is decent in the morning.Genuine Hotels.com guest review
"Great service and clean and nice"
It was a great place to stay and would recommend it to anyone.Genuine Hotels.com guest review
Response by Best Western Galleria Inn & Suites We at the Best Western would like to thank you for the GREAT score that you have given to us. If you have any other feedback please let me know. We all look forward to having you as our guest again real soon. Once again we thank you. Have a great day.
"easy access to where we needed to go"
The room met our needs. Great access to where we needed to go. Front desk people friendly.Genuine Hotels.com guest review
"Disappointing experience on a very hot day!"
Staff was not friendly or helpful....Also, we had to check out 1 day early and were not given any options for a credit or anything to encourage us to come back.Genuine Expedia guest review
"average hotel; probably 3/5"
Over stay was fine, nice staff, a reasonably fast free WiFi and the great breakfast, but don't expect anything fancy. There were no blankets only some sheets. The room first allocated to us had some signs of break-ins at the door; so we requested for a room with the metal sheet at the edges of the door and the receptionist changed it without any problem. […] Overall it's an average hotel.. Read moreGenuine Hotels.com guest review
"Not that great."
The room was okay. I didn't think the bathroom and specifically the shower was all that great. It was close to the highway, but I wouldn't stay there again.Genuine Hotels.com guest review
You could tell that it use to be a room where smoking was allowed.Genuine Hotels.com guest review
I was very comfortable at the Best Western. It was well maintained and clean. The hotel was very busy the night I was there, but even still, the staff were still available and accommodating. It was a great stay.Genuine Hotels.com guest review
"Upgrade to the suite"
Enjoyed my stay at the hotel. Had a standard king size but upgraded to a suite for a few extra bucks and was well worth it. It was very spacious and more welcoming.Genuine Hotels.com guest review
Found a bug in my bed the morning I woke. Contacted Expedia and they were great. The hotel management was notified but never responded. I crushed the bug and retained it in a Best Western note pad piece of paper. I also saved Best Western's laminated "how was your stay letter" (provided in the room). I am undecided on sending the bug and the letter […] to their corporate headquaters. I would like to just forget this poor experience however, I do wonder if I brought home Bed Bugs and if Best Western actually needs to know that they have a problem. Read moreGenuine Expedia guest review
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