Hotel needs a some updating. Staff was great. Hotel was clean. I would stay there again.Genuine Hotels.com guest review
Roomy, clean, comfortable. Easy access to I-85. A few minutes from downtown Atlanta.Genuine Expedia guest review
"Will never stay here again"
The hotel is dirty and dinghy. The person the checked me in told me there were lots of parties at the hotel so he'd put me on a floor away from them. The first room I went to the AC was broken and wouldn't go under 80 degrees. I went to talk to the front deal and was told that they had no more rooms with king beds. So I'd have a smaller room with a […] queen. The room smelled awful. Read moreGenuine Expedia guest review
"Good stay - slow elevators"
Clean, quiet enough, accessible location. Building is a bit older which has been updated nicely....given this mid-range class of hotel. The elevators are particularly slow - would suggest requesting a room on floors 2, 3 or 4 so that one can take the stairs instead.Genuine Expedia guest review
"Staff were wonderful!"
I arrived earlier than check-in. No rooms were available so I waited for 40 minutes and checked back. Still no rooms, and found out check-in had been changed from 3pm to 4pm. Yikes! Another hour! Someone that had just walked up to the desk (manager on duty??) said No! You aren't waiting that long. He picked up the phone and said "Stay right there". […] When he hung up the phone he said "Have a seat and I'll let you know when it's ready. They are in your room right now". About 15 minutes went by and he told me it was ready. I was a little hesitant, thinking they might have went through a cursory cleaning, but when I went up it was perfect. Everything had been done. On an even brighter note, I was able to get an extra cookie while I waited. LOL Read moreGenuine Hotels.com guest review
"Good hotel close to Emory University"
The hotel was good for a visit to the Emory area. The hotel was very clean and comfortable but needs a little bit of an update. The corner room was kind of small compared to most Doubletree rooms but still good for a visit. It was quiet and clean.Genuine Expedia guest review
Hotel had no power or hot water. Staff was extremely rude abut helping.Genuine Expedia guest review
Average hotel, better option would be Hampton Inn. There was a cat urine stench in the hallway of the second floor. Most likely will not stay in the hotel again.Genuine Hotels.com guest review
It was a nice place and food places right there. Shuttle stops at 7 pm that was disappointing but oh well. If im am ever in the area I will be back here.Genuine Hotels.com guest review
Hotel needs a remodel. Windows are old, close to highway. Lots of traffic noise.Genuine Expedia guest review
"Not very nice"
Run down, dimly lit, and a bit grungy. Just off of highway so road noise is very, very loud. Staff was friendly, but hotel was totally ill equipped for Emory graduation weekend. Guests were still waiting to check in 2-3 hours after check-in time, staff tried to be helpful but messed up billing credit card twice, etc. Would not stay here again.Genuine Expedia guest review
"Would not stay there again"
Our floor smelled really bad (a mixture of body odor and cat urine). The bathroom light buzzed and flickered. Our keys didn't work in the door everyday and we had to go to the lobby each time to have them reactivated.Genuine Hotels.com guest review
"Great Hotel & Convenient"
Stayed overnight for a business trip. Clean rooms, friendly staff. Restaurant food a bit pricey for the quality.Genuine Expedia guest review
It was great other then having to request a fourth bath towel each night - miss complimentary continental style breakfast like some other hotelsGenuine Hotels.com guest review
"Uncleanliness in bathroom"
The bathrooms were not clean.Genuine Hotels.com guest review
"Quick visit to Atlanta"
Everything was wonderful. Check in and check out were both very quick processes. The staff was wonderful and the parking wasn't bad at all. Everybody was friendly. Even with a big group in town at the tow, the hotel stayed quiet and under control.Genuine Expedia guest review
Wonderful staff always willing to help in anyway made for a great stay.Genuine Expedia guest review
"Good experience overall"
I Really enjoyed my stay as I do every year. The location is great and not too expensive. My only problem this year was my room I stayed in had a small hole in the bathroom door.Genuine Hotels.com guest review
The location is close to Atlanta downtown but you need a car. The room is ok,the carpet seems not clean to me. The staffs are friendly.Genuine Hotels.com guest review
I've stayed at this hotel at a colleague's recommendation twice now, and won't stay here again. The service is OK, but the hotel needs serious maintenance, and with lots of other choices available, I'll try something else next time.Genuine Hotels.com guest review
"A Great Hotel!"
I've stayed at many hotels in this country and this has to be the best. The hotel staff is superb, especially Tiara (I know I spelled it wrong). There is ample free parking and Internet and a fantastic location. There are a number of unique, local restaurants, and the most delicious, free, warm, chocolate chip cookies I've ever had!Genuine Expedia guest review
Drove to Atlanta with my girls for the Atlanta pass. Hotel employees were friendly, room was clean, and beds were comfy. Great location, close to downtown.Genuine Expedia guest review
"Not in Buckhead"
The hotel staff was friendly and helpful however the hotel location was misleading. Definitely not in Buckhead. Also room had holes in the ceiling, ice machine didn't work. Not worth the 4 point rating.Genuine Expedia guest review
3 of the 4 front staff I worked with were very unhelpful. They avoid eye contact until you are right in front of them, then they wait jut a few seconds before asking how they can help while they stare at the computer acting like they are busy and you interrupted them. The bar attracts a less than reputable crowd, so I don't sugest a family stay at this […] hotel. Room was clean, about the only good thing I can say about this place. Read moreGenuine Hotels.com guest review
hotel and specific room comfort was outstanding....we experienced an over abundance of exterior light thru the window...even with the curtains closed the room was practically fully lit....there were solid concealing curtains but would not pull over the entire window...it is possible that I was not aware of another function....I would like to state that […] this did not impact our stay we would in another event stay at the DoubleTree Hilton Read moreGenuine Hotels.com guest review
Pillows were a bit flat, could use variety. Throw in some plumper ones. Would appreciate a rear entrance. The only way in or out is through the front door. It's nice having McDonalds next door. Ice machine on our floor was out of order for the first two days, but that was only a minor bother.Genuine Expedia guest review
"Find another location."
Shower qould not deliver hot water. Eiom smellwd of mildew. front desk couldnt care less.Genuine Expedia guest review
everything was great just wish you had baconyGenuine Hotels.com guest review
Great place for a stay cation if you Live in the Atlanta areaGenuine Hotels.com guest review
"Very Great Experience"
OVERALL GREAT EXPERIENCEGenuine Hotels.com guest review
"I'd stay again"
The staff was really friendly. They even interacted with my kids. Those complimentary cookies were addicting. Our room was nice and clean. The only thing I didn't like about our room was that we were on the 2nd floor and the bright light outside by the pool shined in the room at night. The sheer curtains didn't help at all. Overall we enjoyed our s […] tay. Read moreGenuine Hotels.com guest review
"Nice hotel in nice neighborhood"
The staff was great. Very helpful. Good food downstairs. Comfy beds!!Genuine Expedia guest review
I loved the location it was walking distance from Lenox mall all the stores were convienent . The room was clean and house keeping stayed on top of everything. service was great and the COOKIES Were better. my friends stayed at a different hotel and they paid much more than we did and our experience was great and cheaper!! Whenever I'm in Atlanta the […] Double tree is where I'll be staying!!! Read moreGenuine Hotels.com guest review
"Quick in and out to Atlanta"
Overall, this is a perfectly adequate hotel. In town for just 2 days, so just looking for a good business stop. This hotel is dated, and in need of some cosmetic upgrades - paint, carpet, etc. That said, the traditional cookies were warm, the beds were very comfortable, and the staff were all very friendly and helpful. With some touch-ups, this would […] be a really good business hotel. I gave it 3 stars overall - with a little work it would easily be 3.5 stars. Read moreGenuine Expedia guest review
"Shuttle Service Problems"
I missed my airport shuttle due to the hotel not picking me up from the Lennox mall at an adequate time even after I called 45 minutes prior to request pick up and gave hotel staff/driver my cell number. The staff/driver did not call me to let me know she was running late and/or could not pick me up and I was told the hotel shuttle service is a convenience […] and not a scheduled service!!?? Hence, I missed my airport shuttle, and I demanded to speak the General Manager and demanded the hotel pay for a taxi. Very frustrating experience!! The morning hotel staff was MUCH MORE accomodating and friendly then the afternoon/evening hotel staff. All hotel staff should have the same level of professional experience. Read moreGenuine Hotels.com guest review
Pleasant experience , the cookies are warm and delicious !Genuine Expedia guest review
We heckled in a timid night and the staff was very friendly and helpfulGenuine Expedia guest review
Everyone at the front desk was extremely courteous and the warm cookies were a nice touch, fresh and delicious! Even gave us more when we asked (but that may be a secret they don't want to get out haha). Room was clean, beds very comfortable. Only flaw I noticed was the wallpaper in bathroom and some other small spots was peeling back on the corners/edges […] but things like that don't bother me. Room was supposed to have fridge & microwave and didn't think it did at first but we found it was hidden behind a door made to look like the drawers in the dresser that the tv was on. Overall very pleased and would definitely stay there again. Read moreGenuine Hotels.com guest review
Watched a car get broken into while I was sitting in front of it, staff did nothing but tell me I could park my car under a camera. They didn't even ask for the tag number or call the police. My friend was harassed by the fools on the elevator to buy some weed from them. In fact, the whole floor wreaked of it. The manager wouldn't give me corporate's […] number so I could call. I wouldn't stay here again, this place gives Hilton a bad name. Read moreGenuine Hotels.com guest review
The staff was excellent and the hotel was great. The only problem was we asked for a roll away bed because we had some friends who didn't need to drive and they didn't have them. But overall we had a great stay and would stay there again!Genuine Expedia guest review
"Nice hotel excellent service"
Even under the worst snow storm all the hotel staff did their best to make our stay pleasantGenuine Expedia guest review
I stayed at this hotel 1/7 - 1/9. Overall, it was just ok. The bed was comfortable but the building is dated and in bad need of some updating. Made it feel dirty when it wasn't.Genuine Expedia guest review
The hotel was just OK. It was pretty empty but for some reason they put us in a handicapped room, which was a bit strange. The turn to enter the hotel can be pretty difficult to find. It is also located in a spot that can see some fairly heavy traffic. If your room is in the back of the hotel, you WILL hear cars on the highway all night long.Genuine Hotels.com guest review
"Very nice hotel"
It exceeded my expectations. I was taking a nice lady and she was very pleased with the hotel and comfort of it. The room was very nice, huge and clean. The location was near the expressway and fast food venues.Genuine Hotels.com guest review
"Nice hotel in northeast atlanta"
Only gripe was every ice machine on every floor was out of service both days, and the front desk wasn't even aware. She was kind enough to find some ice for me behind the closed bar (5:30am). So all is well that ends well. Great place for the price and was close to where we needed to be. Parking lot well lit -- felt safe. Didn't use the gym or restaurant […] so no insight there. Read moreGenuine Expedia guest review
"Great hotel. Friendly staff."
We had a great stay at the hotel! Very clean. Rooms were nice and updated.Genuine Expedia guest review
I can not in receipt of daily output. This is bad due to the fact of being a business trip and having to be accountable for despezas. Ideally, the delivery receipt at check-outGenuine Hotels.com guest review
The location is an okay location and close to the interstate. However, the hotel condition were not what one would expect even for the price paid. I was glad it was only for one night or else I wouldn't have stayed. There were hairs in the shower and on the bathroom floor. The ceiling tiles were old, falling apart, and filthy. The carpet was dirty and […] needs to be replaced. The room overall had a moldy smell. The staff at check in was over worked with only one person to check everyone in. I have stayed in other hotels in the area in the past which were much better than this one. Read moreGenuine Hotels.com guest review
"Too expensive for the quality"
You can find better prices on better hotels in the area. The only redeeming quality was the friendliness of the staff. Much of the hotel, especially the elevators was very dirty. The sound insulation of the rooms is terrible.Genuine Expedia guest review
staff was nice but this hotel is a dump. Bad lighting, small rooms and generally run down. would not stay here aginGenuine Hotels.com guest review
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