Everything was very good.Genuine Hotels.com guest review
great location. very comfortable and good service.Genuine Hotels.com guest review
"GOT A BAD DEAL"
I had booked this hotel many many months in advanced and when I arrived there, they tell me that there was a reservation mix up and that there is no room for me but offer to send me to their sister hotel, Regina Hotel, a ten minute taxi ride. I argued but got no where so I relented only because it was a long day flying from SFO, which had a departure […] delay of 6 hours, to Frankfurt to Vienna. I have my suspicion why they didn't want to accommodate me and that is because when I booked, I paid $137.76 per night and days before my arrival, the price was over $400. This hotel is centrally located in town and convienent to most sites and that is why I booked it. I would not recommend this hotel just because of what happen to me. Read moreGenuine Hotels.com guest review
"Great central choice for Vienna!"
Fantastic location and super friendly/helpful staff. Wifi access was excellent, too.Genuine Hotels.com guest review
"Our Last Stop"
We spent 3 nights here prior to flying back to the states. It was an excellent location for sight seeing the old town. The staff was very accommodating and friendly. This was our last stop on a month long trip and we would highly recommend this hotel. The restaurant next door was also very good and the staff was excellent. It is not the Ritz but has […] a lot of old world charm. Read moreGenuine Hotels.com guest review
"Close to the Hofburg Palace."
Seven of us stayed in the hotel and went to the IAEA ball at the Hofburg Palace. Great location. Easy access to the sites and trains. Great breakfast and nice Italian restaurant connected to the hotel. Enjoyed our stay.Genuine Hotels.com guest review
"My address when I am in Vienna"
I just had another great stay in this great hotel. After years of staying here, I had never eaten in their restaurant. On this trip, I ate there the first evening, and it was so good that I ate there on my last evening. Excellent service and food.Genuine Hotels.com guest review
We were a group of 5, 2 moms and 3 teenagers. We had 2 rooms. My room, with my 2 daughters was large and comfortable and so clean, you could eat of the floor! The toilet was separate from the shower/sink which helped us get prepared in the a.m! The windows were double paned which helped with keeping the temp. perfect. Yes, there was a.m. noise from […] outside....if you have ever lived in a city...ANY city, you expect noise. If you want perfect quiet, get a room in the country! We also found the front desk staff to be charming and accommodating. We liked our "cocktails" in the early evening and they would bring us a full ice bucket and glasses. We ate dinner twice in the Italian restaurant hotel and both nights the food was excellent. Breakfast came with our room and it was just lovely, there were tons of choices, fresh fruit, breads, cakes, cheeses, meats, eggs and more! And, most important, the location was amazing! Walk out the door to the Stephansplaz (sp) and the subway. I would stay here again and again ( and I am picky). My teens loved the free wi-fi. Read moreGenuine Hotels.com guest review
"The best location in Vienna"
The Graben hotel is right in the middle of everything! Short walks to shops, restaurants , museums and other sights. The hotel is extremely clean and well managed. The adjoining restaurants is the breakfast location with a wonderful buffet served. The same restaurant serves very nice Italian dinners. We were very pleased with our stay at the Graben […] ! Read moreGenuine Expedia guest review
This small, friendly hotel was extremely well located with NICE, NICE, NICE people who couldn't have been more helpful. The hotel felt very European to this California guest which added to our experience. We feel we couldn't have found a more perfect spot from which to explore Vienna inside the Ringstrasse.Genuine Expedia guest review
Excellent hotel for city break. Everything is within walking distance, shopping , dinning, museums, Opera...Genuine Expedia guest review
"Quiet, convenient location, but a tad small"
Graben is a very nice hotel and includes breakfast. The room was clean and quiet, but a bit small. We had to put the suitcase in front of the door as there was nowhere else to put it. The breakfast had a nice spread of deli meats, sweet and savory breads, assorted juices, fruit, eggs, and a hot meat. We tended to use the lift more then we usually do […] as we were on the top/7th floor. The concierge service was very helpful in giving recommendations and getting us restaurant reservations. Location was super convenient as it was only about 250 meters from Stephensdom. Read moreGenuine Hotels.com guest review
"Great hotel choice for Vienna visit"
The Graben met all my expectations: good-size room and well furnished, with comfortable bed and separate chairs for sitting; shower in bathroom was excellent; very clean hotel; very good breakfast included in cost of room. And to top it off, the staff was helpful, professional and welcoming in every way. The Graben is also well located in the central […] city, making it easy to walk and tour all the major assets and attractions of lovely Vienna! Read moreGenuine Hotels.com guest review
Great location. Middle of everything. Rich breakfast. Very friendly staff. Restaurant in the hotel is recommendable.Genuine Expedia guest review
"Hidden Gem, close to everything."
This darling boutique hotel is close to everything, yet on a side street removed from most street noise. Easy walking to major attractions and fine dining. Staff were most helpful. Would definitely stay here again.Genuine Hotels.com guest review
Great location, very friendly reception and all staff. Clean room. Room is a bit too small. There's no bottle water in room.Genuine Hotels.com guest review
"Perfect location In the center of Vienna"
This is my "go to" hotel in Vienna. It is located around the corner from St. Stephen's cathedral and the central-most subway station in the city. My room (including bathroom) was spotlessly clean & the bed was comfortable. The rate included a very good Austrian breakfast each morning and free Wi-Fi. Since I go to places all over the city as well as […] outside it, the location is a real advantage, near all elements of the city's transportation network. And for shoppers some of the city's finest and most interesting stores are nearby. Read moreGenuine Expedia guest review
The rooms are small and they lack extras but you have all of the basics that you need, including a small frig and wifi. The rooms were clean and beds were comfortable. AC worked fine when the windows are closed. The staff was accomodating and very friendly and knew you each time you came in which made you feel at home. Breakfast was included and had […] a very nice assortment. Waitresses were welcoming and very pleasant. The real value in this hotel is the location! It is perfect! It is right on the Graben and close to an U-Bahn station which made it easy to get anywhere you wanted to go. It is close to the Opera making it easy to get to the Opera or Ballet. We felt like the price was good considering the location. I would stay here again! Read moreGenuine Hotels.com guest review
"Everything you need at a great price and location"
Loved this hotel. Comfortable bed. Charming decor. Staff was so friendly. Nice little breakfast in the morning. And the location couldn't be better. Would book again with Hotel Graben in a heartbeat!Genuine Hotels.com guest review
The rooms and bathroom are very small and hard to use because of their small size. Staff was friendly and attentive.Genuine Hotels.com guest review
"Great old style hotel with a great location"
I had found this hotel on a recent trip to Vienna and was very pleased with it. Great location close to the underground, which gives you easy access to all of Vienna. Right at Stephensplatz where all the activity is and close to a wide variety of restaurants and bars.Genuine Expedia guest review
"Central location,easy to get around"
The Graben is centrally located on a side street just off a pedestrian mall. You are close to everything, but far enough removed that the room was quiet. It was very close to the underground and St. Stephans. The room was clean and the beds were comfortable. When leaving the hotel you were asked to leave your room key, but the front desk folks got to […] know you right away so retrieving the key was never any problem. Breakfast was one of the best we had on our 2 week trip. A strong recommendation for the Graben. Read moreGenuine Hotels.com guest review
It was a very enjoyable time at Graben. Plan to be thare again.Genuine Hotels.com guest review
"perfect position for tourists."
Absolutely no complaints with hotel or staff. They were very helpful when my granddaughter lost her passport. Would definitely return there again and recommend to others.Genuine Expedia guest review
"Close to many must-see sights"
We had to leave the hotel at 5 A.M. and the hotel prepared us nice lunch bags. So, we did not have to buy expensive food on the train to Venice. Thank you for your great service.Genuine Hotels.com guest review
Met all our expectations.Room comfortable and clean. Good breakfast. Great central location.Genuine Expedia guest review
"Great Little Botique Hotel in Central Vienna!"
We picked the Graben Hotel based on location and reviews and we were NOT disappointed! From the minute we walked in, the staff was very accommodating and courteous, and the room was very clean and comfortable. We had come off a week with a large family on a Baltic Sea Cruise and were tired, so this 3 day "get-away" was just right for my husband and […] myself. The Graben Hotel is in a terrific location to many sites in District 1, and walking was a breeze even on a rainy day. The front-desk staff spoke English very well, made great suggestions, and handled ticket reservations efficiently. The breakfast was better than we anticipated and we had dinner at the outdoor cafe the last night, which was delicious. We had a room that looked over the street and it was very quiet, which we never expected in central Vienna. We would go back there again!! Read moreGenuine Hotels.com guest review
Convenient location by Graben and very helpful restaurant and reception staff.Genuine Hotels.com guest review
Great location and helpful staff! A lot of attractions were in walking distance and the staff was excellent at arranging tours and providing assistanceGenuine Expedia guest review
excellent locationGenuine Hotels.com guest review
The location is excellent. Only one minute from Stephensplatz and the U-Bahn. The hotel was clean and comfortable. Breakfast was excellent and typical of the breakfast served in hotels in German speaking countries. The only complaint is that the room seemed a bit basic for a 4-star hotel. No facility for tea / coffee. No free mineral water.. Not even […] a clock in the room. Just a very expensive mini-bar. Read moreGenuine Hotels.com guest review
"Very nice hotel in excellent location."
We spent 2 nights in this nice hotel, which is located in a very central location, from where you can visit many interesting places just by walking. It is also close to a metro station. Staff very kind and good breakfast.Genuine Expedia guest review
"Excellent staffs. Quiet , clean, central"
I was very impressed with the staffs, especially with the front desk staffs. They were courteous, helpful and informative since it was my first time in Vienna. The hotel location is convenient to underground subways, Imperial Palace, the Spanish riding school, steps away from Stephan Church plaza, city hall, Danube river cruise, tons of shopping but […] quiet and clean. Breakfasts have a variety with healthy choices. I will choose this hotel again next time when I come back to Vienna. On the day we leave Vienna, we need to get to the airport very early, they packed a lunch bag. Read moreGenuine Expedia guest review
"Excellent small hotel in the center of it all"
On and off I have been going to the Graben Hotel since 1972. I have had bigger and most impressive rooms before in the same hotel, but even the small room assigned to me was simply impeccable. Clean, simply but beautifully furnished, small but also impeccable bathroom, nice breakfast and free WiFi. What more can you ask from a city hotel for a reasonable […] price? Read moreGenuine Hotels.com guest review
"Great small hotel in the center of Vienna"
Excellent location, very efficient staff. The rooms are very small, but outright pretty and impeccably maintained so it was not difficult to like it. Free Wifi and a decent breakfast was also included in the very reasonable price. The location is superb just minutes from St. Stephen's Cathedral, the Vienna State Opera, Kartner Strasse and Graben shopping […] streets and the most beautiful grocery store in the world Julius Meinl. Read moreGenuine Hotels.com guest review
This is an excellent hotel at a fair price. The location is unbeatable, just steps from the main square and close to all central city attractions. Also just steps from great metro connections. The room was sizable and comfortable, the breakfast was fine, and service was friendly and well done. Cafes, pastry shops, good restaurants, etc. are abundant […] nearby. Read moreGenuine Hotels.com guest review
"Didn't Even Get a Chance to Stay"
They apparently didn't have room for us (which I found odd, cause no one was even waiting in reception.) so they sent us to their sister hotel "Royal" around the corner and I realized it was a hotel I looked at and did NOT want to stay at! But, we were stuck and it was HORRIBLE! Graben Hotel said Royal would upgrade our room for us....I know they didn't. […] Disgusting room and I was not happy at all. They did have an apology letter and the traditional mini cakes that Vienna are known for. But, it didn't really help. Breakfast was nice though. So I can't truly rate this hotel...but I was disappointed that this happened. Hotels.com did compensate us for part of our stay because the Royal was way cheaper than what we paid! Read moreGenuine Hotels.com guest review
"Graben Hotel ranks high."
My traveling group of 3 lady friends stayed at the Graben Hotel for 4 nights while in Vienna. I selected this hotel based on reviews on Trip Advisor and Expedia. I was not led astray. The staff was so very friendly and helped with every step we took navigating the subways and trains. The rooms were clean and ample size. The front lobby had a computer […] for free use. I suggest going directly across the room (literally 10 steps) to eat the best schnitzel in town. I cannot say enough about this hotel and the staff. All employees from the waiters and waitresses, maids and front desk SMILED all the time. Thank you Graben hotel for making our visit to Vienna memorable. Read moreGenuine Expedia guest review
The stay was very pleasant. I could not beleive how close it was to all tourist attractions. Very easy to get to from the airport. Hotel staff is very helpful and polite. The room is spotless and comfortable.Breakfast is substantial. The only thing I was missing is a clock in the room. I did not have my phone or watch with me.Genuine Hotels.com guest review
"Great location, but I wasn't comfortable."
While I like being warm, the heat in my tiny room (a single) at Hotel Graben was set at about 75 degrees and I couldn't turn it down. This was fine during the day but not at night! When I asked the hotel staff about this one gentleman said, "It's set at the appropriate level" and another said, "Well, you could turn on the A/C." I finally opened a window […] at night, but hate to do that when the world is in an energy crisis! Breakfast was excellent. Read moreGenuine Expedia guest review
"Simply a great hotel!"
If you are looking for a very, very good moderately-priced hotel in the center of Vienna, the Graben Hotel meets all of your needs. Since they finished their total renovation, a year ago, it is even better.Genuine Hotels.com guest review
"Perfect location for tourist"
Excellent central location. Not much to be said about hotel iself: clean, nice, room small but comfortable and quiet enough. Perfect for solo traveler to spend a couple of nights.Genuine Hotels.com guest review
"A hidden jewel"
This is not a luxury hotel but for the price and convenience it is well worth the money. It provides the basics of everything a traveler needs, clean beds, private bath with toiletries, fluffy towels and good lighting and now internet. It's right off the Graben across from the Hawleka Cafe. Best of all is the staff; they were all helpful, friendly and […] international! The concierge were helpful making it easy for us to make connections, use the u-bahn and s--bahn, go to Baden for a thermal bath for a day, get tickets to a musical, and much more. The breakfasts were top rated with eggs, sausages, cold cuts, cheeses, cereals, a variety of bread types and rolls, yogurt, fruit, juices, coffee, tea and hot chocolate. It lasted me most of the day. We were envious of a couple who booked a whole month in the hotel! Read moreGenuine Expedia guest review
"Perfect location for Vienna"
The Graben Hotel's best feature is it's location steps from everything you should want to see in Vienna's old town. St.Stephen's Cathedral is about a block, and the Opera is a reasonable walk a little further. But, this is not to say the hotel itself is not worth it. The location is only part of the Graben's charm. Old world meets more modern conveniences […] here. VERY clean and helpful staff make this one a wonderful place to stay in this timeless city. Read moreGenuine Expedia guest review
"Nice Hotel and right next to the shopping district"
they parked our car for us which was very important for a downtown area. It was also close to St. Stephen's Cathedral. Breakfast was included and very good.Genuine Expedia guest review
"Perfect location in Vienna"
This small traditional style city hotel is ideally located close to St. Stephens in the stylish heart of Vienna. Well run, by a friendly and efficient small staff, it also has the advantage of including an excellent and reasonably priced Italian restaurant.Genuine Expedia guest review
"Ganz in der Mitte der Stadt!"
My second stay at Hotel Graben. Excellent staff, extensive breakfast, clean, small but comfortable rooms.Genuine Expedia guest review
"Next to pedestrian mall, St. stephensplatz"
Lovely hotel staff who were very attentive. Restaurant had very nice breakfast buffet. Single room is small but ok for one. Bed was very firm. Very close to Hofburg Palace, Spanish Riding School and the subway. Pillows could be better but overall a wonderful placeGenuine Hotels.com guest review
"Very close to evertything"
liked the history of the hotel and the location was excellent...................................Genuine Expedia guest review
"In the heart of it all"
The location is close to a lot of the sites as well as easy access to the underground. The hotel was surprising in both good and bad ways. I was surprised and happy that I was allowed to check in early on a saturday. I had read reviews that said previous guests had trouble just checking bags, so I was shocked when they said I could get into my room […] before noon. That beat having to check my bags. I was almost equally as shocked at how small my room turned out to be. Another pleasant surprise was they said the WiFi would only work in the lobby, but I was able to get it up in my room. Their policy is to leave the room key at the front desk when you leave the hotel. That would normally be fine but since the safe in the room didn't work it was a little concerning, luckily I didn't have any issues during my stay. Read moreGenuine Expedia guest review
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