"Quiet, convenient location, but a tad small"
Graben is a very nice hotel and includes breakfast. The room was clean and quiet, but a bit small. We had to put the suitcase in front of the door as there was nowhere else to put it. The breakfast had a nice spread of deli meats, sweet and savory breads, assorted juices, fruit, eggs, and a hot meat. We tended to use the lift more then we usually do […] as we were on the top/7th floor. The concierge service was very helpful in giving recommendations and getting us restaurant reservations. Location was super convenient as it was only about 250 meters from Stephensdom. Read moreGenuine Hotels.com guest review
"Great hotel choice for Vienna visit"
The Graben met all my expectations: good-size room and well furnished, with comfortable bed and separate chairs for sitting; shower in bathroom was excellent; very clean hotel; very good breakfast included in cost of room. And to top it off, the staff was helpful, professional and welcoming in every way. The Graben is also well located in the central […] city, making it easy to walk and tour all the major assets and attractions of lovely Vienna! Read moreGenuine Hotels.com guest review
"Hidden Gem, close to everything."
This darling boutique hotel is close to everything, yet on a side street removed from most street noise. Easy walking to major attractions and fine dining. Staff were most helpful. Would definitely stay here again.Genuine Hotels.com guest review
Great location, very friendly reception and all staff. Clean room. Room is a bit too small. There's no bottle water in room.Genuine Hotels.com guest review
The rooms are small and they lack extras but you have all of the basics that you need, including a small frig and wifi. The rooms were clean and beds were comfortable. AC worked fine when the windows are closed. The staff was accomodating and very friendly and knew you each time you came in which made you feel at home. Breakfast was included and had […] a very nice assortment. Waitresses were welcoming and very pleasant. The real value in this hotel is the location! It is perfect! It is right on the Graben and close to an U-Bahn station which made it easy to get anywhere you wanted to go. It is close to the Opera making it easy to get to the Opera or Ballet. We felt like the price was good considering the location. I would stay here again! Read moreGenuine Hotels.com guest review
"Everything you need at a great price and location"
Loved this hotel. Comfortable bed. Charming decor. Staff was so friendly. Nice little breakfast in the morning. And the location couldn't be better. Would book again with Hotel Graben in a heartbeat!Genuine Hotels.com guest review
The rooms and bathroom are very small and hard to use because of their small size. Staff was friendly and attentive.Genuine Hotels.com guest review
"Central location,easy to get around"
The Graben is centrally located on a side street just off a pedestrian mall. You are close to everything, but far enough removed that the room was quiet. It was very close to the underground and St. Stephans. The room was clean and the beds were comfortable. When leaving the hotel you were asked to leave your room key, but the front desk folks got to […] know you right away so retrieving the key was never any problem. Breakfast was one of the best we had on our 2 week trip. A strong recommendation for the Graben. Read moreGenuine Hotels.com guest review
It was a very enjoyable time at Graben. Plan to be thare again.Genuine Hotels.com guest review
"perfect position for tourists."
Absolutely no complaints with hotel or staff. They were very helpful when my granddaughter lost her passport. Would definitely return there again and recommend to others.Genuine Expedia guest review
"Close to many must-see sights"
We had to leave the hotel at 5 A.M. and the hotel prepared us nice lunch bags. So, we did not have to buy expensive food on the train to Venice. Thank you for your great service.Genuine Hotels.com guest review
Met all our expectations.Room comfortable and clean. Good breakfast. Great central location.Genuine Expedia guest review
"Great Little Botique Hotel in Central Vienna!"
We picked the Graben Hotel based on location and reviews and we were NOT disappointed! From the minute we walked in, the staff was very accommodating and courteous, and the room was very clean and comfortable. We had come off a week with a large family on a Baltic Sea Cruise and were tired, so this 3 day "get-away" was just right for my husband and […] myself. The Graben Hotel is in a terrific location to many sites in District 1, and walking was a breeze even on a rainy day. The front-desk staff spoke English very well, made great suggestions, and handled ticket reservations efficiently. The breakfast was better than we anticipated and we had dinner at the outdoor cafe the last night, which was delicious. We had a room that looked over the street and it was very quiet, which we never expected in central Vienna. We would go back there again!! Read moreGenuine Hotels.com guest review
Convenient location by Graben and very helpful restaurant and reception staff.Genuine Hotels.com guest review
Great location and helpful staff! A lot of attractions were in walking distance and the staff was excellent at arranging tours and providing assistanceGenuine Expedia guest review
excellent locationGenuine Hotels.com guest review
The location is excellent. Only one minute from Stephensplatz and the U-Bahn. The hotel was clean and comfortable. Breakfast was excellent and typical of the breakfast served in hotels in German speaking countries. The only complaint is that the room seemed a bit basic for a 4-star hotel. No facility for tea / coffee. No free mineral water.. Not even […] a clock in the room. Just a very expensive mini-bar. Read moreGenuine Hotels.com guest review
"Very nice hotel in excellent location."
We spent 2 nights in this nice hotel, which is located in a very central location, from where you can visit many interesting places just by walking. It is also close to a metro station. Staff very kind and good breakfast.Genuine Expedia guest review
"Excellent staffs. Quiet , clean, central"
I was very impressed with the staffs, especially with the front desk staffs. They were courteous, helpful and informative since it was my first time in Vienna. The hotel location is convenient to underground subways, Imperial Palace, the Spanish riding school, steps away from Stephan Church plaza, city hall, Danube river cruise, tons of shopping but […] quiet and clean. Breakfasts have a variety with healthy choices. I will choose this hotel again next time when I come back to Vienna. On the day we leave Vienna, we need to get to the airport very early, they packed a lunch bag. Read moreGenuine Expedia guest review
"Excellent small hotel in the center of it all"
On and off I have been going to the Graben Hotel since 1972. I have had bigger and most impressive rooms before in the same hotel, but even the small room assigned to me was simply impeccable. Clean, simply but beautifully furnished, small but also impeccable bathroom, nice breakfast and free WiFi. What more can you ask from a city hotel for a reasonable […] price? Read moreGenuine Hotels.com guest review
"Great small hotel in the center of Vienna"
Excellent location, very efficient staff. The rooms are very small, but outright pretty and impeccably maintained so it was not difficult to like it. Free Wifi and a decent breakfast was also included in the very reasonable price. The location is superb just minutes from St. Stephen's Cathedral, the Vienna State Opera, Kartner Strasse and Graben shopping […] streets and the most beautiful grocery store in the world Julius Meinl. Read moreGenuine Hotels.com guest review
This is an excellent hotel at a fair price. The location is unbeatable, just steps from the main square and close to all central city attractions. Also just steps from great metro connections. The room was sizable and comfortable, the breakfast was fine, and service was friendly and well done. Cafes, pastry shops, good restaurants, etc. are abundant […] nearby. Read moreGenuine Hotels.com guest review
"Didn't Even Get a Chance to Stay"
They apparently didn't have room for us (which I found odd, cause no one was even waiting in reception.) so they sent us to their sister hotel "Royal" around the corner and I realized it was a hotel I looked at and did NOT want to stay at! But, we were stuck and it was HORRIBLE! Graben Hotel said Royal would upgrade our room for us....I know they didn't. […] Disgusting room and I was not happy at all. They did have an apology letter and the traditional mini cakes that Vienna are known for. But, it didn't really help. Breakfast was nice though. So I can't truly rate this hotel...but I was disappointed that this happened. Hotels.com did compensate us for part of our stay because the Royal was way cheaper than what we paid! Read moreGenuine Hotels.com guest review
"Graben Hotel ranks high."
My traveling group of 3 lady friends stayed at the Graben Hotel for 4 nights while in Vienna. I selected this hotel based on reviews on Trip Advisor and Expedia. I was not led astray. The staff was so very friendly and helped with every step we took navigating the subways and trains. The rooms were clean and ample size. The front lobby had a computer […] for free use. I suggest going directly across the room (literally 10 steps) to eat the best schnitzel in town. I cannot say enough about this hotel and the staff. All employees from the waiters and waitresses, maids and front desk SMILED all the time. Thank you Graben hotel for making our visit to Vienna memorable. Read moreGenuine Expedia guest review
The stay was very pleasant. I could not beleive how close it was to all tourist attractions. Very easy to get to from the airport. Hotel staff is very helpful and polite. The room is spotless and comfortable.Breakfast is substantial. The only thing I was missing is a clock in the room. I did not have my phone or watch with me.Genuine Hotels.com guest review
"Great location, but I wasn't comfortable."
While I like being warm, the heat in my tiny room (a single) at Hotel Graben was set at about 75 degrees and I couldn't turn it down. This was fine during the day but not at night! When I asked the hotel staff about this one gentleman said, "It's set at the appropriate level" and another said, "Well, you could turn on the A/C." I finally opened a window […] at night, but hate to do that when the world is in an energy crisis! Breakfast was excellent. Read moreGenuine Expedia guest review
"Simply a great hotel!"
If you are looking for a very, very good moderately-priced hotel in the center of Vienna, the Graben Hotel meets all of your needs. Since they finished their total renovation, a year ago, it is even better.Genuine Hotels.com guest review
"Perfect location for tourist"
Excellent central location. Not much to be said about hotel iself: clean, nice, room small but comfortable and quiet enough. Perfect for solo traveler to spend a couple of nights.Genuine Hotels.com guest review
"A hidden jewel"
This is not a luxury hotel but for the price and convenience it is well worth the money. It provides the basics of everything a traveler needs, clean beds, private bath with toiletries, fluffy towels and good lighting and now internet. It's right off the Graben across from the Hawleka Cafe. Best of all is the staff; they were all helpful, friendly and […] international! The concierge were helpful making it easy for us to make connections, use the u-bahn and s--bahn, go to Baden for a thermal bath for a day, get tickets to a musical, and much more. The breakfasts were top rated with eggs, sausages, cold cuts, cheeses, cereals, a variety of bread types and rolls, yogurt, fruit, juices, coffee, tea and hot chocolate. It lasted me most of the day. We were envious of a couple who booked a whole month in the hotel! Read moreGenuine Expedia guest review
"Perfect location for Vienna"
The Graben Hotel's best feature is it's location steps from everything you should want to see in Vienna's old town. St.Stephen's Cathedral is about a block, and the Opera is a reasonable walk a little further. But, this is not to say the hotel itself is not worth it. The location is only part of the Graben's charm. Old world meets more modern conveniences […] here. VERY clean and helpful staff make this one a wonderful place to stay in this timeless city. Read moreGenuine Expedia guest review
"Nice Hotel and right next to the shopping district"
they parked our car for us which was very important for a downtown area. It was also close to St. Stephen's Cathedral. Breakfast was included and very good.Genuine Expedia guest review
"Perfect location in Vienna"
This small traditional style city hotel is ideally located close to St. Stephens in the stylish heart of Vienna. Well run, by a friendly and efficient small staff, it also has the advantage of including an excellent and reasonably priced Italian restaurant.Genuine Expedia guest review
"Ganz in der Mitte der Stadt!"
My second stay at Hotel Graben. Excellent staff, extensive breakfast, clean, small but comfortable rooms.Genuine Expedia guest review
"Next to pedestrian mall, St. stephensplatz"
Lovely hotel staff who were very attentive. Restaurant had very nice breakfast buffet. Single room is small but ok for one. Bed was very firm. Very close to Hofburg Palace, Spanish Riding School and the subway. Pillows could be better but overall a wonderful placeGenuine Hotels.com guest review
"Very close to evertything"
liked the history of the hotel and the location was excellent...................................Genuine Expedia guest review
"In the heart of it all"
The location is close to a lot of the sites as well as easy access to the underground. The hotel was surprising in both good and bad ways. I was surprised and happy that I was allowed to check in early on a saturday. I had read reviews that said previous guests had trouble just checking bags, so I was shocked when they said I could get into my room […] before noon. That beat having to check my bags. I was almost equally as shocked at how small my room turned out to be. Another pleasant surprise was they said the WiFi would only work in the lobby, but I was able to get it up in my room. Their policy is to leave the room key at the front desk when you leave the hotel. That would normally be fine but since the safe in the room didn't work it was a little concerning, luckily I didn't have any issues during my stay. Read moreGenuine Expedia guest review
"Very nice hotel. Perfect location"
We stayed in Vienna 5 days. The Graben hotel is a very good one from any resoect: Location, staff,cleaniness, very good buffet breakfast and moderate price.Genuine Expedia guest review
We stayed at this hotel prior to a river cruise and the stay was wonderful. Delightful breakfast each morning. Greatest thing about this hotel was Location! Location! Location! You could walk to most things. Close to restaurants, easy to get to the train when needed.Only negative was that we were on the fifth floor and the elevator broke down twice […] during our stay. Once on our departure day, but they sent someone up to get our luggage. Read moreGenuine Hotels.com guest review
"Great Place to Stay"
Very centrally located just a few steps off Stephansplatz square and the underground station. The hotel is clean but our room on the 7th floor was small. In room air conditioning was excellent. Only one elevator serves all rooms. The staff is helpful and the hotel restaurant is quite good. The included breakfast is complete and tasty. We would definitely […] stay at the Graben again. Read moreGenuine Hotels.com guest review
"Nice, inexpensive hotel conveniently located"
A bargain: quiet and clean, just steps from the Graben plaza. We arrived around noon and they were kind enough to get us into our room by about 12:30, even though check-in time is 3:00. It was very quiet despite being in the center of everything. The hotel's restaurant is reasonable, and there are many other dining options within walking distance. It's […] an older hotel with a history: writers Max Brod and Franz Kafka both stayed here. The hotel staff were efficient and friendly. The room wasn't huge, but more than sufficient for our needs, and it was air conditioned. Read moreGenuine Expedia guest review
"Perfect location, helpful staff"
We stayed four nights at Hotel Graben. The hotel is seconds from St. Stephens metro stop--the location was excellent.Genuine Expedia guest review
This is one of the few hotels I've stayed in where everything was excellent. Location was on a quiet side street with 4 or 5 cafes/restaurants, and was about 100 feet from the lively Graben which has several high end stores, tourist attractions, money exchange, restaurants, architecture, statues, etc. Close to the awe inspiring presence of St. Stevens […] Cathedral. I found the Innerestadt supplemented with Subway rides to be very walkable and safe. Don't forget to walk the oldest parts of Vienna (near Mozart Haus, Schonlatengasse, etc.) for narrow and sometimes cobblestone streets with fewer tourists. The free breakfast buffet was very good with fast friendly service, and the italian restaurant is quite tasty as well. Great Hotel! Read moreGenuine Expedia guest review
"Great location in the middle of Wien"
Graben hotel is quite newly renovated, the old style is still kept , bed is comfortable and badroom all redone , very nice. Wifi in the room is working well. The rooms we had were very small and all 3 rooms we had were facing the wall of the house behind Graben so no view and rooms quite dark, if we had spent more time in the rooms, would have been […] uncomfortable. The rooms facing Dorothea street would have been much nicer, but hotel was fully booked. A/C was working well and really needed in the quite stuffy rooms facing the back. Breakfast was good. We had dinner in the Italian restaurant in the hotel, the food was good but we did not appreciate the waiter insisting we need to add 10% tip since that is customary in Austria: it is not, service in Austria in generally included, but tip can be added for very good service and upon discretion of the customer (and we did tip him in the first place anyway) . Location of the hotel is great, walking distance to almost everywhere and metro station at Graben and also Stephansdom. the hotel staff was friendly and helpful. Read moreGenuine Expedia guest review
"Great location, wonderful staff"
At short notice I needed an convenient hotel room in the center of town for a reasonable price and the Graben hotel fit all categories well. It is not a luxury establishment and my room was small and plain and felt somewhat like a dorm room. But it was clean, the staff was great and they put me on an upper floor as requested. I found it completely satisfactory […] for my 3 day stay and would return. Read moreGenuine Hotels.com guest review
"best place for art friends & busisness traveller"
The hotel very easy to reach, close to all the great locations one could want to visit in Vienna, clean rooms, very friendly stuff, italian restaurant (with good Tiramisù ;-)) is part of the hotel. The only annoying thing for me was the Vienna Waltz music in this restaurant in the morning – but I guess, that's what Vienna tourists expect, while I hate […] every noise in the morning :-). Read moreGenuine Expedia guest review
"You can't do better ---- even at twice the price!"
I visit Vienna every year (for over 40 years, now), and this was my first time in the Hotel Graben. However, it won't be my last.Genuine Hotels.com guest review
"Felt like being at home away from home."
Wonderful from the start. The location could not be better, at the very epicenter of Vienna. The staff were terrific, the Front Desk service, room accommodations and overall experience top flight in an intimate way that made the stay that much more special.Genuine Expedia guest review
"Best Location in Vienna"
Hotel Graben is a great little gem right in the heart of Vienna, steps from Stephansdom and the metro station. The breakfast included with the room was charming and the coffee was delicious. This is a small hotel, but comfortable and has an elevator big enough for four people at a time. The staff is friendly and helpful, but not bothersome. The free […] WIFI in the room worked well, which was a big plus in mapping out our destinations for the day. All in all, for the price, this hotel is a best bet and we will definitely stay here again. Read moreGenuine Expedia guest review
"perfectly located hotel"
Vintage hotel, reasonably well kept . Old TV oddly positioned in the room contributes to the vintage aura. Unfortunately, no bath robes or even slippers. As a price for perfect location be prepared to pay 35 euro a day for car parking. car is delivered upon request, but may take 20, 30 min or more.Genuine Expedia guest review
The heating system did not seem to work properly.Genuine Hotels.com guest review
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