All hotels in Vienna, Austria
1 room, 2 adults
You can collect Welcome Rewards® nights hereDorotheergasse 3, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 408 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.5
  • Comfort
    3.9
  • Condition
    4.1
  • Neighborhood
    4.8
4.0 / 5Excellent
"In the heart of it all"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The location is close to a lot of the sites as well as easy access to the underground. The hotel was surprising in both good and bad ways. I was surprised and happy that I was allowed to check in early on a saturday. I had read reviews that said previous guests had trouble just checking bags, so I was shocked when they said I could get into my room before noon. That beat having to check my bags. I was almost equally as shocked at how small my room turned out to be. Another pleasant surprise was they said the WiFi would only work in the lobby, but I was able to get it up in my room. Their policy is to leave the room key at the front desk when you leave the hotel. That would normally be fine but since the safe in the room didn't work it was a little concerning, luckily I didn't have any issues during my stay.
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel. Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in Vienna 5 days. The Graben hotel is a very good one from any resoect: Location, staff,cleaniness, very good buffet breakfast and moderate price.
Genuine Expedia guest review
Other trip Sep 4, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed at this hotel prior to a river cruise and the stay was wonderful. Delightful breakfast each morning. Greatest thing about this hotel was Location! Location! Location! You could walk to most things. Close to restaurants, easy to get to the train when needed.Only negative was that we were on the fifth floor and the elevator broke down twice during our stay. Once on our departure day, but they sent someone up to get our luggage.
Genuine Hotels.com guest review
6 night romance trip Jul 18, 2013
A Traveler
US
4.0 / 5Excellent
"Great Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very centrally located just a few steps off Stephansplatz square and the underground station. The hotel is clean but our room on the 7th floor was small. In room air conditioning was excellent. Only one elevator serves all rooms. The staff is helpful and the hotel restaurant is quite good. The included breakfast is complete and tasty. We would definitely stay at the Graben again.
Genuine Hotels.com guest review
4 night family trip Aug 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice, inexpensive hotel conveniently located"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A bargain: quiet and clean, just steps from the Graben plaza. We arrived around noon and they were kind enough to get us into our room by about 12:30, even though check-in time is 3:00. It was very quiet despite being in the center of everything. The hotel's restaurant is reasonable, and there are many other dining options within walking distance. It's an older hotel with a history: writers Max Brod and Franz Kafka both stayed here. The hotel staff were efficient and friendly. The room wasn't huge, but more than sufficient for our needs, and it was air conditioned.
Genuine Expedia guest review
Other trip Aug 11, 2013
Michael
US
4.0 / 5Excellent
"Perfect location, helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed four nights at Hotel Graben. The hotel is seconds from St. Stephens metro stop--the location was excellent.
Genuine Expedia guest review
Other trip Jul 26, 2013
gg
US
5.0 / 5Outstanding
"Great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is one of the few hotels I've stayed in where everything was excellent. Location was on a quiet side street with 4 or 5 cafes/restaurants, and was about 100 feet from the lively Graben which has several high end stores, tourist attractions, money exchange, restaurants, architecture, statues, etc. Close to the awe inspiring presence of St. Stevens Cathedral. I found the Innerestadt supplemented with Subway rides to be very walkable and safe. Don't forget to walk the oldest parts of Vienna (near Mozart Haus, Schonlatengasse, etc.) for narrow and sometimes cobblestone streets with fewer tourists. The free breakfast buffet was very good with fast friendly service, and the italian restaurant is quite tasty as well. Great Hotel!
Genuine Expedia guest review
Other trip Jul 11, 2013
Scott
US
3.0 / 5Good
"Great location in the middle of Wien"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Graben hotel is quite newly renovated, the old style is still kept , bed is comfortable and badroom all redone , very nice. Wifi in the room is working well. The rooms we had were very small and all 3 rooms we had were facing the wall of the house behind Graben so no view and rooms quite dark, if we had spent more time in the rooms, would have been uncomfortable. The rooms facing Dorothea street would have been much nicer, but hotel was fully booked. A/C was working well and really needed in the quite stuffy rooms facing the back. Breakfast was good. We had dinner in the Italian restaurant in the hotel, the food was good but we did not appreciate the waiter insisting we need to add 10% tip since that is customary in Austria: it is not, service in Austria in generally included, but tip can be added for very good service and upon discretion of the customer (and we did tip him in the first place anyway) . Location of the hotel is great, walking distance to almost everywhere and metro station at Graben and also Stephansdom. the hotel staff was friendly and helpful.
Genuine Expedia guest review
Other trip Jun 12, 2013
Mervi
US
4.0 / 5Excellent
"Great location, wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
At short notice I needed an convenient hotel room in the center of town for a reasonable price and the Graben hotel fit all categories well. It is not a luxury establishment and my room was small and plain and felt somewhat like a dorm room. But it was clean, the staff was great and they put me on an upper floor as requested. I found it completely satisfactory for my 3 day stay and would return.
Genuine Hotels.com guest review
3 night trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
"best place for art friends & busisness traveller"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel very easy to reach, close to all the great locations one could want to visit in Vienna, clean rooms, very friendly stuff, italian restaurant (with good Tiramisù ;-)) is part of the hotel. The only annoying thing for me was the Vienna Waltz music in this restaurant in the morning – but I guess, that's what Vienna tourists expect, while I hate every noise in the morning :-).
Genuine Expedia guest review
Other trip Mar 23, 2013
Bernd
US
5.0 / 5Outstanding
"You can't do better ---- even at twice the price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I visit Vienna every year (for over 40 years, now), and this was my first time in the Hotel Graben. However, it won't be my last.
Genuine Hotels.com guest review
3 night trip Mar 2, 2013
Robert
US
5.0 / 5Outstanding
"Felt like being at home away from home."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful from the start. The location could not be better, at the very epicenter of Vienna. The staff were terrific, the Front Desk service, room accommodations and overall experience top flight in an intimate way that made the stay that much more special.
Genuine Expedia guest review
Other trip Jan 4, 2013
Peter
US
4.0 / 5Excellent
"Best Location in Vienna"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel Graben is a great little gem right in the heart of Vienna, steps from Stephansdom and the metro station. The breakfast included with the room was charming and the coffee was delicious. This is a small hotel, but comfortable and has an elevator big enough for four people at a time. The staff is friendly and helpful, but not bothersome. The free WIFI in the room worked well, which was a big plus in mapping out our destinations for the day. All in all, for the price, this hotel is a best bet and we will definitely stay here again.
Genuine Expedia guest review
Other trip Dec 30, 2012
A Traveler
US
5.0 / 5Outstanding
"perfectly located hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Vintage hotel, reasonably well kept . Old TV oddly positioned in the room contributes to the vintage aura. Unfortunately, no bath robes or even slippers. As a price for perfect location be prepared to pay 35 euro a day for car parking. car is delivered upon request, but may take 20, 30 min or more.
Genuine Expedia guest review
Other trip Dec 19, 2012
Igor
US
4.0 / 5Excellent
"HIghly recommende"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The heating system did not seem to work properly.
Genuine Hotels.com guest review
5 night business trip Nov 26, 2012
A Traveler
US
4.0 / 5Excellent
"Right Downtown - Near to all transportation system"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was fine, but I did not think the Hotel was a four star rating. I would have put it at three stars. The room was very small and the bathroom was extremely small, even for a single person. Other than that the fopod was good and the desk help was very helpful and courteous.
Genuine Hotels.com guest review
3 night trip Oct 15, 2012
A Traveler
US
3.0 / 5Good
"Great location and breakfast!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The best thing about the hotel is the location. The breakfast is wonderful with a variety of foods daily. Our room was small but adequate, although it could use some updating. The front desk staff were not very helpful when asked sightseeing questions or directions, but we noticed that most of the Austrians we met elsewhere either completely ignored us or behaved in the same manner when asked questions.
Genuine Expedia guest review
Other trip Sep 24, 2012
John & Mary
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Clean spacious room with comfortable bed and linens. Friendly and helpful staff. The included breakfast provided a wide range of options and served in a lovely dining room. The location cannot be beat on a pedestrian only street just steps from the main square and cathedral with world class shopping and a few minutes in the other direction to the palace, riding school and many more historic sites. The hotel has a full service restaurant and beautiful sidewalk cafe.
Genuine Expedia guest review
Other trip Sep 10, 2012
MGLove
US
4.0 / 5Excellent
"Small, superbly located, and basic"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is what it is: small, superbly located, and basic. The room was simple but clean, the staff very helpful, and it had a homey feel despite its central location. My only complaints were that the wi-fi was too weak to really be servicable and despite the coolish temperatures outside, my room was always very warm. Opening the windows helped, but then one got the noise from the open-air cafes on the narrow street below. Still, it was what I was looking for, quite affordable, and pleasant.
Genuine Expedia guest review
Other trip Aug 6, 2012
A Traveler
US
2.0 / 5Fair
"Very old and poorly maintained property"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
While perfectly located in the very heart of Vienna, the hotel's facilities are very poorely maintained. After sleeping in these hotel's beds, one is likely to require some chiropractor help. This was rather surprising from a property located in such a premier part of town.
Genuine Hotels.com guest review
3 night trip Jul 18, 2012
A Traveler
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is ideally located in the center of the Inner Stadt, near many restaurants and very close to St. Stephan's. It is only a short walk to the Opera House and is close to multiple connections to the Underground rapid transit system. The rooms are quite clean and the staff is helpful and very friendly.
Genuine Expedia guest review
Other trip Jul 21, 2012
A Traveler
US
4.0 / 5Excellent
"Very good location w/ delicious breakfast"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location of the hotel is superb. Also the breakfast was good. We ask them to change our room with the twin bed and immediately our request is accepted. İ highly recommend Graben for Wien holiday!
Genuine Expedia guest review
Other trip May 31, 2012
Nüstekin
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spotless, amazing location steps away from subway, heart of old Vienna, great breakfast, nice sized room.
Genuine Hotels.com guest review
4 night business trip Jan 25, 2015
Thomas
CA
5.0 / 5Outstanding
"Good central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good location close to the heart of Vienna, friendly helpful staff, good breakfast in the morning. Rooms are a touch smaller than expected though.
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
GB
5.0 / 5Outstanding
"Vienna break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
3 day 4 night trip to Vienna. excellent food, sightseeing and opera in pedestrian friendly beautiful city walked everywhere, opera twice (Merry Widow at Volksoper and Barber of Seville at Staatsoper), several museums (Kunsthistorisches, Natural History, Jewish, Freud, Albertina) with good to spectacular museum restaurants. walked to the Danube. morning exercise at Spanish Riding School, sacher torte at Sacher Hotel...perfect
Genuine Expedia guest review
Other trip Jan 27, 2015
Ian
GB
5.0 / 5Outstanding
"Nice hotel close to the center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Close to the center,very friendly and Russian speaking staff .Very nice restaurant.
Genuine Expedia guest review
Other trip Dec 17, 2014
Valentina
IE
5.0 / 5Outstanding
"Graben hotel-great choice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent hotel.
Genuine Hotels.com guest review
4 night business trip Nov 9, 2014
Ljiljana
CA
5.0 / 5Outstanding
"REVIEW OF THE GRABEN HOTEL, VIENNA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel, situated in a quiet street right in the centre, in an ideal location for seeing most of the sights in this wonderful city. Well placed for restaurants also. Stephansplatz underground is a few steps away. Superior room was nice, though aircon was a bit weak. Excellent service in the restaurant. Reception staff very good. Computer available in lobby for on-line check-in.
Genuine Hotels.com guest review
6 night romance trip Oct 8, 2014
Robin
GB
5.0 / 5Outstanding
"Very comfortable hotel in the centre of Vienna."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient for many tourist venues and underground train. Friendly hotel staff. Good breakfast with generous continental and also scrambled egg and sausages every day.
Genuine Expedia guest review
Other trip Oct 15, 2014
Ruth
GB
5.0 / 5Outstanding
"A Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The complimentary breakfast was lavish and the dinners wonderful and graciously served out of doors.
Genuine Hotels.com guest review
3 night trip Sep 20, 2014
Alice Cyr
CA
5.0 / 5Outstanding
"Central and convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Graben hotel is excellent. The rooms are comfortable and clean if rather small but the staff are lovely and the restaurant downstairs is to be recommended. In terms of location the hotel cannot be bettered and you can walk to most of the sites of Vienna. Highly recommended.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
GB
4.0 / 5Excellent
"Very centrally placed, but nice and quiet!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very good greeting when we arrived, facilities described, and efficiently carried out. Suited our requirements very well, thank you!
Genuine Expedia guest review
Other trip Jul 23, 2014
Mike
GB
5.0 / 5Outstanding
"Nice hotel in the heart of Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just returned from a four-night stay at Hotel Graben, Vienna. This is an excellent hotel in the heart of Vienna within walking distance of St Stephen's Cathedral, Hofburg, main shopping street etc. Hotel was clean and very comfortable and staff pleasant and very helpful. There are excellent restaurants and cafes next to the hotel and we would have no hesitation in recommending this little gem to anyone who wants to visit Vienna and needs a central point for sightseeing.
Genuine Expedia guest review
Other trip Jul 7, 2014
Vi
GB
4.0 / 5Excellent
"Lovely hotel in great location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely old world hotel in the centre of upmarket shopping area and historical sites.
Genuine Expedia guest review
Other trip Jun 23, 2014
Frank & Jennie
AU
5.0 / 5Outstanding
"Highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent a week at the Graben Hotel, and found it very comfortable, with friendly and welcoming staff. The location is really good, in a small side street leading off Graben and close to Stephansplatz. Vienna is compact, and perfect for strolling around. Most sites are within a few minutes' walk of the centre. But if you need to use the excellent public transport system it's easy to get to.
Genuine Expedia guest review
Other trip Jun 12, 2014
J
GB
4.0 / 5Excellent
"Central"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Small room even smaller bathroom, great access to restaurants and attractions
Genuine Expedia guest review
Other trip May 28, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lovely hotel, fantastic location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Graben is located in the centre of Vienna, just off the main pedestrianised shopping streets and about 200 metres from St Stephen's Cathedral. It really is slap bang in the middle of the city. Its location on a pedestrian area (and double glazing) mean that the rooms are quiet and it's possible to get a good night's sleep. The hotel, and the rooms are spacious and well appointed. The breakfast (included in the price of our stay) was excellent, with a wide range of food available. The hotel also had a decent (and sensibly-priced) restaurant for lunch and dinner if required. Staff were very friendly and helpful throughout, and our stay was extremely enjoyable. We will definitely stay in the Graben next time we holiday in Vienna.
Genuine Expedia guest review
Other trip May 14, 2014
C
GB
5.0 / 5Outstanding
"Great location and great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about our stay was exactly as was promised. Loved the front desk, location and breakfast! Wish we could have stayed longer.
Genuine Hotels.com guest review
1 night family trip Apr 10, 2014
Lori D.
CA
5.0 / 5Outstanding
"Good central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was in a great central location just 2 minutes walk from the subway. The rooms were fairly basic but spotlessly clean and had a good en suite. Staff were friendly and helpful especially the girls who were serving breakfast. Breakfast was excellent with a wide choice. The only complaint I would have is that there were no tea and coffeee making facilities in the room and the bed was extremely uncomfortable.
Genuine Hotels.com guest review
3 night trip Mar 15, 2014
A Traveler
GB
3.0 / 5Good
"Good hotel in good location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Basic, but nice hotel in great location, wifi didnt work on the first day of our stay but overall pleansent enough stay.
Genuine Expedia guest review
Other trip Mar 13, 2014
A Traveler
GB
5.0 / 5Outstanding
"Charming, Friendly and Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Graben Hotel is located steps from the Graben, Vienna's premier tourist and shopping district. This quiet hotel is a historic 19-century building with a small lift to the upper floors. There is internet access in all rooms. The staff is helpful and the rooms are clean. Breakfast is served in the hotel each morning from 7 AM to 10 AM and is included in the price of the stay. Fruit, fresh bread, scrambled eggs, deli meats, cheese platters and coffee (or tea) are served each morning in the large dining room on the main floor. Public transit is nearby and provides access to the U-bahn, street trams, local buses and intercity trains. The walkability of this hotel is fantastic. Everything from the museum district, the Hofburg Palace, historic cafes, music venues and live theatres are within walking distance of the Graben Hotel. The hotel staff pride themselves on creating a pleasant destination and they certainly succeed!
Genuine Expedia guest review
Other trip Feb 25, 2014
Shelley
CA
4.0 / 5Excellent
"Nice hotel close to main attractions"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff were very helpful. Good clean hotel with comfortable beds. Only things lacking were coffee and tea making facilities in room. Also no bar in hotel, however there is a very nice bar across the street. Continental breakfast was plentiful. Hotel location was excellent ins quiet side street just off Am Graben. Close to Spanish Riding School. Would happily stay there again.
Genuine Expedia guest review
Other trip Feb 21, 2014
angie
GB
5.0 / 5Outstanding
"easy acess tocity"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed my say as it was convienient to places i needed to go to
Genuine Expedia guest review
Other trip Jan 31, 2014
claire
GB
5.0 / 5Outstanding
"Perfect location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this hotel. A few steps to the huge pedestrian only shopping areas and the magnificent St. Stephens church. Surrounded by restaurants and coffee shops. Great atmosphere especially at Christmas time when we stayed. Free wi fi (bit unpredictable at times) and great breakfast buffet. Only downside was the plastic/rubber covering on the mattresses. You would stick to them and it was very hard to move around in the bed! Plus they became very hot. Would definitely recommend to others and hope to stay there again myself.
Genuine Expedia guest review
Other trip Dec 22, 2013
sleepybarbie
AU
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
great hotel close to many attractions
Genuine Expedia guest review
Other trip Dec 20, 2013
john
GB
4.0 / 5Excellent
"In German you say Klein aber OHOOO!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location is the best I've ever stayed in Vienna! Hotel is very clean and well maintained. Great beds good shower. Our room was tiny, so tiny in fact we cold not move around it. When packing and unpacking one had to leave the room. No place for suitcase if one plans on getting out of the bed. A kettle would be nice too. Other than that it was great! Also when corresponding with hotel prior to our arrival I did mention a special birthday we were celebrating, a nice note would have been in order... No need for any exstra's. Vienna is glorious!
Genuine Hotels.com guest review
4 night trip Dec 10, 2013
A Traveler
IL
5.0 / 5Outstanding
"Great Hotel in the Centre of Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the second time we have stayed here and the hotel was every bit as good as the first time we stayed several years ago. The staff were friendly and helpful. The location was right in the middle of the old town and within easy walking distance of the Christmas Markets, the Spanish Riding School and all the museums and galleries. The rooms are small but well decorated and comfortable and it was quiet with no outside traffic noise.
Genuine Expedia guest review
Other trip Dec 10, 2013
Terry
GB
5.0 / 5Outstanding
"Graben stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel for location. Very comfortable beds and good bedding. Very peaceful rooms and unable to hear other guests at any time. Helpful friendly staff.
Genuine Expedia guest review
Other trip Dec 5, 2013
gill
GB
5.0 / 5Outstanding
"A very good hotel in an excellent central position"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was one of the nicest hotels we have ever stayed in. The staff took a genuine interest and were so friendly. Nothing was too much trouble for them. The hotel itself is in a very good position for exploring the city, with the underground nearby so it was quick and easy to visit places of interest. The room was comfortable and spotlessly clean. We are happy to recommend this hotel, and would love to go there again.
Genuine Expedia guest review
Other trip Nov 25, 2013
Alan and Janet
GB
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed a week here and couldn't have asked for more. Hotel right in the heart of old Vienna. The rooms were small but clean and comfortable - good bed. Included buffet breakfast was superb. Reception staff were very helpful and language was not a problem they mostly spoke English. Will stay here again if ever I go back and would recommend to anyone.
Genuine Hotels.com guest review
5 night family trip Aug 12, 2013
Cristine
AU
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