"convenient location but service drawbacks"
My mother and I spent 11 days in this hotel. Our room was quite small and so was the TV set.. They have free Wi-Fi, but the password is changed very often (3-4 times a week) and at different times of the day - so you have to go to the reception desk and ask them for the password. Besides that, one day we got into our room and discovered a note on the […] bathroom door that stated that we mustn't use the bathroom from 10 a.m. till 5 p.m. They told us to use the toilet on the ground floor, and we lived on the 7th - so it was quite a long way! As if this were not enough, the next day the bathroom door was actually locked: we couldn't not only use the bathroom, but even get there! Apart from that, the staff were quite friendly, our room was cleaned regularly, and almost every day there was a small chocolate bar on our pillows. The location of Graben hotel is wonderful: all the important sites are very close (about 5-10 minutes walk) and there is an underground station almost next to the hotel! Read moreGenuine Hotels.com guest review
"Great Location, Great Hotel"
The hotel is located in the most desired place - right next to St. Stephan cathedral. We didn't have to use the public trasportation not even once, all the sites were within walking distance of minutes. Breakfast was tasty with lots of choises and variaty. The rooms are huge with lots of space to strore your personal belongings. I would recommend it […] to every one. Read moreGenuine Hotels.com guest review
Perfect! The location was terrific, the hotel had a wonderful old world feel and look without being at all stuffy. All the staff were very helpful and friendly. Breakfast had everything you would want. Really comfy bed. And they gave me a birthday cake! Can't wait to go back.Genuine Expedia guest review
"Middle of the city centre. Good service."
The hotel is in a fantastic location and I think you would normally expect to pay a lot more for a hotel in this location. Also, the breakfast was included in the price. Breakfast is buffet style and the choice of food may not be the greatest but it was very nice and there was plenty of it. I also recommend people to try the hotel’s own restaurant for […] the dinner. We had our third night dinner there and the food was so good that we went back there for our last night as well. My husband commented the lamb was the best he'd had and 1½ inch thick fillet steak was also beautifully cooked. All staff were polite and friendly and our room was very clean. You can use a safety box in the room for free. For the price we paid in this location, I would recommend this hotel to anyone who comes to Vienna. Read moreGenuine Hotels.com guest review
Difficult to get to if you are driving. Great location..literally 20 steps from the main square. Simple place but nice.Genuine Expedia guest review
"Location location location"
Only round the corner from the cathedral. The hotel is not new but in excellent condition and everything worked, room very clean. Minor niggles: wifi (though free, hooray) didn't reach into room, room smallish (don't bang head while sitting on loo!), some noise from street with window open. Staff: particularly helpful and friendly. Would recommend both […] the restaurant in-hotel (Italian) and the typically Viennese 'Reinthalers Beisl' pub opposite. Seemed good value for such a central location (booked as package from Expedia) Read moreGenuine Expedia guest review
"Great hotel for anyone"
Excellent central city local on Graben and Stephen Platz. Also under ground station just around the corner. Although it's in a central shopping centre it was quiet at night, no passing traffic. Room was nicely furnished with shower room (i used a single room). Hotel staff were friendly and helpful, with directions, train times etc Breakfast offered […] lots of options, cereals, fruit, cold meats and cheeses and hot option. Evening dining is available in the hotel restaurant and looked good quality I would definately recommend this hotel and stay again Read moreGenuine Expedia guest review
"A central Vienese hotel"
A fairly nice hotel in the centre of Vienna within easy reach of shops and sights. A wonderful breakfast is served each morning. The hotel needs updating in terms of decoration. Tea and coffee facilities in the room would be a bonus. Friendly and helpful staff are on hand to assist visitors.Genuine Expedia guest review
"A good hotel inVienna"
A really nice comfortable hotel right in the centre of Vienna. Everything you might want to visit is within walking distance and there are a good selection of bars and restarants nearby. The staff are friendly and helpful and the restarant attached to the hotel serves good food. Altogether a really good hotel.Genuine Expedia guest review
"Great location, small room"
The room was just the size of the bed, with less than a meter from each side of it to the walls. That means you don't have much space. Upper floors are airconditioned - make sure you ask for an upper floor room when you book a room. Breakfast is pretty good. Location is ideal - when you're out of the lobby you're in the city center.Genuine Hotels.com guest review
"Perfect spot for a trip to Vienna"
Perfect location right in the centre, less than a couple of hundred yards from a metro station. Loads to see and do nearby, a few yards from the buzziest area. Comfortable rooms, no annoying noise from outside (we didn't face onto the street). Superb buffet breakfast means you can fill up and not need to eat until evening if you have just a little snack […] at tea-time so the money you save on lunches means it's worth paying a bit extra on the hotel. Very helpful staff. Good value. Check whether your room has air-con if visiting at the hottest time of year; ours did, but not all do. Read moreGenuine Expedia guest review
"Great hotel right in the centre of Vienna."
A lovely small hotel with very pleasant, friendly staff. Good selection of food at breakfast and tasty meals served in the restaurant in the evening.Genuine Expedia guest review
"Graben: in the heart of Vienna"
Splendidly central hotel with welcoming staff. The rooms are large and comfortable and the breakfast varied and copious. A fine, old-style hotel with non of the blandness of so many modern chains.Genuine Hotels.com guest review
"Hotel Graben right in thecentre"
Very good hotel staff. In an inside room, no sunlight and over the kitchen and bins. Bin collection every day so noisy from 7.00 am. Over-enthusiastic vacuuming at 8.00 am., good for getting you out to see the sights and go shopping. Excellent location, never had to get transport. Needs a new carpet in the breakfast/restaurant.Genuine Hotels.com guest review
Fantastic location. Just minutes from shops and a multiude of eateries. Mot of the main tourist attractions are only minute away on foot. travel from the airport is a train ride and two stops on the U3 underground line. More 3 and half star than 4. Breakast was plentiful.Genuine Expedia guest review
Good location, next to Stephansplatz. Metro station in 100m. My room was on the 7th floor with good view over the city. Breakfast was average, no extra. The personnel was helpful. Clean rooms.Genuine Hotels.com guest review
"great location but tired, shabby hotel"
It is inexplicable why this hotel has 4 stars! There is nothing inherently wrong, but I stayed at hotels like this in Vienna 30 years ago, when they weren't so expensive. The problem is that the hotel has not been updated since then, other than to add air conditioning. I would recommend that you go just across the Ringstrasse and stay in hotels that […] really ARE 4 stars for the same price! Read moreGenuine Hotels.com guest review
"Good for being close to the centre"
Overall, we were pleased with our choice. The location was great - so close to the centre. The rooms were nice and clean. However, a couple of negatives. The wait staff in the breakfast room were pretty rude at times, although this was in complete contrast to the reception staff who were really friendly, polite and helpful. Also, we had some trouble […] with the temperature in our room. The heating wasn't on but the room was boiling hot!! We had to have the windows wide open throughout the night as the airconditioining unit, although working, just didn't cut it. So this led to some uncomfortable nights. But location is everything and it was perfect for that, and the breakfast was lovely. Read moreGenuine Expedia guest review
"Th Graben Hotel perfectly situated for sightseeing"
We were on a very short visit to Vienna (2 nights) and wanted to see as much as possible. The Hotel Graben was perfectly situated in the centre, among all the shops, a short stroll to St. Stephens cathedral and Mozarthaus, and the underground. The hotel staff were very helpful and friendly, the room although quite small was perfect for the 2 of us and […] it was spotlessly clean, warm and cosy. The breakfast was plentiful and very tasty, served in the restaurant which doubles as an Italian restaurant at night. We ate there 1 night and it was lovely too. If we get the chance to return we would definitely stay here again. Read moreGenuine Hotels.com guest review
We arrived late on Monday evening and the room was too small for us 'you couldn't swing a cat' but next morning we asked to be moved and were given an excellent room separate toilet and bathroom. There was no trouble over the change over and the staff were most obliging and helpful at all times. The situation is excellent for a city break. About 20 […] yards from the GRABEN and about 50 yards from St Stephens platz. The coffee house across the road was busy but excellent coffee and strudel. We slept with the window open all night and for a city the noise was very acceptable. Obviously with the windows closed you couldn't hear a thing. we have been to this hotel many years ago and we would return again. it did not let us down. Read moreGenuine Expedia guest review
"Graben Hotel- excellent location"
My daughter and I had a fabulous three nights here. The breakfasts filled us up for most of the day ahead and we were very comfortable here. The staff were helpful and friendly and the location is terrific for a short break, allowing you to see a great deal on foot within minutes of the hotel door. We'd go back.Genuine Hotels.com guest review
"Good hotel but..."
Very convenient location, hotel staff is so good but room is not so large , especially one with bath tub I was given had no enough space to unpack my luggage. Breakfast is also good, from 0700. Room is air-conditioned so even Summer it will be conformatble but the building is rather old, the room door is not locked autmatically, it is a small dissapointment, […] you need to lock the door both from inside when you are in the room and outside when you leave the room. Overall I liked this hotel and will stay again. Read moreGenuine Hotels.com guest review
"Great location, lovely hotel"
More traditional Austrian look (rather than modern decor), and yet well renovated, white walls in the room, light parquet floor, nice combination with beautiful wooden bedside tables and bordo headrest of the bed; comfy beds; good lighting, very pleasant and helpful reception staff. Good value for money. Graben is a pedestrian street with shops and […] cafes - most central location of all, and the hotel is just round the corner facing a quiet street so there's a car access to the hotel. But you don't need a car there, enjoy walking - amazing! Read moreGenuine Expedia guest review
"good location value for money"
Very central - good starting place for day trips and central for business. Convenient. Bedroom for one person is rather small. Breakfast okay. Would be nice to be offered wireless internet for free.Genuine Hotels.com guest review
"Graben Hotel, Vienna - very central, beside Graben"
We have stayed in the Graben hotel on a number of occasions. The location is perfect - a few minutes walk from Stephensplatz underground station and on a small street off Graben. The rooms vary in size and some are really tiny. Good value, breakfast included in room price, friendly staff.Genuine Hotels.com guest review
The Hotel could not be better placed for a central Viennese location, in easy walking distance to the Cathedral, shops, Opera House and the Hoff-burg. Very friendly staff in a family run hotel: everything worked, everything was clean, only compared with a modern hotel, the room was a little cramped - but there again, modern hotels don't have "character"! […] Would go there again. Read moreGenuine Expedia guest review
"Perfect location and friendly staff"
We had a very, very nice stay in the Hotel Graben. The location cannot be better and we found the staff very friendly and corteous. The building itself is quite old and our room was a little worn, small and had not much of a view, but at the same time it was perfectly adequate and clean. So we didn't mind at all, but for some that may be more important. […] The hotel had lots of character and I would prefer it over a sterile new one at any day. We will be returning to Vienna and Hotel Graben Read moreGenuine Hotels.com guest review
"So close to the main streets and metro"
Really convenient, a minutes walk to the main shopping street, and not much further to the metro station. Mattress was very squeaky, every time you rolled over it made enough noise to wake you. Rest of the room was lovely and warm and very comfortable. Breakfast was nice, which turns in to an Italian restaurant for lunch and dinner time. Staff were […] very helpful at the front desk, able to buy you tickets and help with information. Read moreGenuine Hotels.com guest review
"Hotel Graben, Vienna"
A very pleasant stay.Genuine Hotels.com guest review
"Very convenient for most sights on foot and public transport isEric three minutes away."
We stayed in this hotel for two weeks. Because of its central location there is a buzz of restaurant noise from the street below until late but with the window closed (and the air conditioning on if necessary) you hear nothing and the hotel itself is very quiet. The staff were all exceedingly friendly and helpful and the breakfast gave a wide choice […] and was plentiful. Our room was large and well furnished. Read moreGenuine Expedia guest review
""Great Location, Very Helpful Staff""
Pros: Staff very informative. Excellent Location Breakfast was great. The size of the room was fair. Cons: Furniture needs update.Genuine Hotels.com guest review
The hotel was ideally situated, staff very friendly and helpful, room spotlessly clean. There was a buffet breakfast included from 7am -10am which was very good if you were an early riser but I felt it wasn' t replenished sufficiently if you came down later.Genuine Expedia guest review
"Прекрасный отель в цетре Вены"
Очень хороший отель, расположен у Грабен на маленькой тихой улочке. Все главные достопримечательности в пешей доступости. Чистые ,уютные номера с винтажной мебелью. Новая сантехника в ванной.Неплохой завтрак - сосиски , бекон, омлет, нарезки, сладости, фрукты. Отель когда то отметил своим посещением Франц КафкаGenuine Hotels.com guest review
"Blir inte mer centralt!"
Jättefint hotell precis intill huvudstråket med shopping och den tjusiga kyrkan. Rummet var jättefint och rent men sängen riktigt obekväm tyvärr - om man inte föredrar hård säng med fjäderkänning. Bra frukost och trevlig personal. Man kunde betala för taxiresan ut till flygplatsen vilket var ett plus då de inte tar kort i taxibilarna alltid.Genuine Hotels.com guest review
optimale Lage, renovierte Zimmer, schalldichte Fenster, gute Badausstattung, freundlicher Service, ausgezeichnetes FrühstückGenuine Hotels.com guest review
観光地の中心に位置しており、とても便利。歴史ある建物ながら、滞在が快適でした。従業員がみんな親切でとても気持ちがよかった。朝食がおいしい。Genuine Hotels.com guest review
まず立地は抜群です。地下鉄の駅から2分ほど、王宮や買い物に行くのも便利です。部屋は少し狭く、シャワーの音がうるさいです。ホテル自体やや古いです。スタッフの皆さんは感じ良い。朝食も普通。3連泊しましたが一度も枕カバーとシーツを取り替えてもらえなかったのが不満です。。Genuine Hotels.com guest review
Hyggeligt og uprætentiøst med venligt og opmærksomt personale. Lidt små enkeltværelser.Genuine Hotels.com guest review
Splendidly situated hotel some 200 yards away from the cathedral, the pedestrian area and a useful metro link. The opera is a five minute stroll away.A clean, comfortable hotel offering a most agreeable breakfast. Excellent value for money.This was my fourth or fifth visit.Genuine Hotels.com guest review
Greit hotell midt i sentrum og dermed gåavstand til de fleste severdighetene. Små, men nyoppussede rom. Enkel frokost. Muligens litt overpriset ift kvaliteten på hotellet. Wifi inkludert. Høflig betjening.Genuine Hotels.com guest review
シュテファン寺院へは歩いて２分、ホテルの周りには有名なカフェが多数。メトロの入口までも２分。オペラ座までも歩いていけます。朝食の種類も豊富でおいしいです。Genuine Hotels.com guest review
슈테판 성당 근처이고 지하철에서 2~3분 거리라서 비엔나 시내 관광을 위해서는 가격대비 적절한 선택인 것 같습니다. 방은 아담하지만 깔끔하고 쾌적하네요.Genuine Hotels.com guest review
"Excellent cental location"
This hoel is perfect when want to have a quick access to central locations within Vienna. service is friendly. Room on top floor has a nice view.Genuine Hotels.com guest review
座落在市中心，参观景点和购物都很方便，服务人员态度很好，早餐十分丰富，性价比很高！Genuine Hotels.com guest review
"Für Städtereise perfekt!!!"
Wien, Wetter und Lage des Hotels Graben alles war Super! Für Städtreise ist das Hotel absolut empfehlenswert!Genuine Expedia guest review
"Zentraler geht’s nicht! Für Städtereise optimal! *"
Wir haben das Hotel Graben mit mehreren Personen für eine Städtereise gebucht und waren mit der zentralen Lage, der Sauberkeit und dem Personal sehr zufrieden. Pro Geschoss gibt es auch sehr kleine Zimmer, die für Menschen mit Platzangst nicht geeignet sind.Genuine Expedia guest review
"Sehr zentrales Hotel"
Wir waren eine Gruppe vom 10 Personen und machen jedes Jahr eine Städtetour . Von unserem Hotel war alles sehr schnell zu erreichen ,einfach super !!!Genuine Expedia guest review
"super Hotel!!!!! sehr zentral"
Wir Haben Hier drei Nächte geschlafen. Das Zimmer war super sauber und modern. Das Frühstück lecker (sehr große Auswahl), Das Personal sehr freundlich. Um unser Auto wurde sicher untergestellt.Genuine Hotels.com guest review
Dieses Hotel würde allein durch seine hervorragende Lage (1 Minute Fußweg zum Stephansdom und zur nächsten UBahn) bestechen, dazu kommen aber freundliche Mitarbeiter und ein sauberes, gemütliches Zimmer mit modernem Bad und großartiger Dusche, dazu Klimaanlage und ein Fahrstuhl. Das Frühstücksbuffet ist nicht zum Jubeln, aber absolut in Ordnung. Beim […] nächsten Wienbesuch steht dieses Hotel wieder als Erstes auf unserer Liste. Read moreGenuine Expedia guest review
Ich war mit allem rundum zufrieden, es gibt nichts zu bemängeln, würde jeder Zeit wieder dort übernachten!!!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )