"Excellent location, good price-performance."
Very convenient location. Half block away from the pedestrian street, two blocks away from the Cathedral. Rooms are tight but convenient and modern / refurbished. Friendly and helpful staff.Genuine Hotels.com guest review
"fine hotel and location--excellent desk service"
There are two buildings for this hotel in Wien Zentrum just steps away from each other. One is newly modernized, the other is older, but clean and comfortable. We chose the older one for its charm. Everything was fine, except there was no room-controlled air conditioner, so it was warmer than we like for sleeping. The extraordinarily friendly and helpful […] front desk woman brought us up a fan, which helped a lot. Location is excellent, We were very happy with our stay here. Read moreGenuine Hotels.com guest review
"Above average in all areas"
I stayed for two nights, and was pleasantly surpised with the hotel after staying at another Mercure location in Budapest the week prior. The hotel is a little overpriced at times, 17 euro for a decent breakfast is 2-3 times what you would pay at a cafe nearby. The staff was friendly for the most part, and even though English wasn't their primary language […] they did their best to help me in any way they could. Depending on what you plan to do in the city, the location is quite central - I only wish I would have booked something in the Museum Quarter because that is where we spent most of our time. Read moreGenuine Hotels.com guest review
overall good, by no means 4 stars!but average room ,very small, mini everthing! bathroom towels, but great location in Stephanplatz...for the price worth it.Genuine Hotels.com guest review
"Hotel not as it seems—and hair everywhere"
Let me start by saying the people were extremely nice and the location was great. Outside of that, the facilities were very lacking. We arrived in a beautiful and modern lobby, but after checking in were told that we were in the "older building down the street." We bring our luggage to the other building that doesn't have anyone working there behind […] reception. We go up to our room and notice 20-30+ short black hairs on the white comforters. The room was small and extremely outdated. I am very sorry, but I just can't recommend this place. Read moreGenuine Expedia guest review
"Good Vienna Choice"
Mercure sets the bar for modern mini-room hotels. Grwar design; excellent service. But small rooms. Perfect 1-2 nights.Genuine Hotels.com guest review
"Central hotel with comfortable rooms"
This hotel is in a very central part of Vienna, within walking distance of the Underground and the pedestrian shopping district ("Graben"). Rooms are quite spacious. You have to note that hotel rooms are in two separate buildings 50 metres apart. I was surprised to find out that they still provide smoking rooms, I thought this was more or less impossible […] in Europe by now. One of the buildings does not continuously have staff, but you can use your room card to open the outside door any time. The hotel has free wireless Internet. The only problem we had was that the heating system was centrally managed and was a bit cold for our taste. Read moreGenuine Expedia guest review
We stayed two nights in this hotel and we're extremely satisfied. We were booked originally in the Annexe but the staff were helpful in finding us a room in the main building. We were told that when refurbishment of the Annexe is completed (expected next year) it will be superior to the main building but as of now the latter is much to be preferred. […] The location is ideal for visiting the main tourist sites and we would happily stay in this hotel again. Read moreGenuine Hotels.com guest review
"Not meeting mercure expectations"
They gave us a double bed that had been put together by joining two single mattresses. Even worse, they had two really narrow single blankets for the two of us....we were completely taken aback by this kind of arrangement. The room had zero sound insulation and was right next to a pub and there was loud noise till 2/3 in the morning. We even knew when […] the person in the next room was flushing his/her toilet. The bathroom had a tub without shower curtains and a half tdoor. Every time we took a shower ( there was no shower, only a hand shower), the hand shower would spray all over the bathroom and flood the entire place. We were given the "classic building" which meant dragging our luggage up two flights of stairs after checking in at the main building. Even the taxi they booked for us at checkout wasn't a pleasant experience. They quoted us a fixed rate price that is €10 more than standard and said that that is the rate they usually charge. It did not end there, since the taxi driver did not honour the "fixed rate" given by the hotel and billed us even more. Thankfully we loved Vienna so much that this hotel could hardly ruin it for us. But it did leave a bad taste in our mouth. Defintely not recommended. Read moreGenuine Hotels.com guest review
Nice cosy hotel Just the bathroom was a little small and right at the bar area, so we still heard a lot of noise after 2am on a Friday nightGenuine Hotels.com guest review
Service was great, front desk was very helpful and always greeted us coming and going. Buffet to expensive ,lots of choices around the corner. 5 min. walk from the heart of the centre. Saturday morning free 2hr walking tour is a must,it takes you to areas and explains things about Vienna you don't see on the main sight tours.Over all I'd use this hotel […] again. Read moreGenuine Hotels.com guest review
"Good Relaxation in Vienna"
AFTER ALL MY TRAVELING FROM US TO IRELAND TO AUSTRIA, it was good to have a room that was comfortable, along with refrigerator and lovely bath, that was close to all the things I wanted to see. Walking or taking the tram or Metro, one could get around beautifully. The staff . esp. Andrea and Tanya, were so superb in the knowledge of languages and COMPUTERS. […] that I was amazed. Read moreGenuine Expedia guest review
"Really perfect in every way"
Exceptionally pleasant and accommodating staff, excellent location convenient to buses, underground, and just plain walking the streets, shops, and sights. Would be my first choice were I to be in Vienna again.Genuine Hotels.com guest review
"Superb little rooms in Vienna center"
The hotel was pleasant, clean and efficient and in a great location.Genuine Expedia guest review
"Well located and reasonably priced hotel"
Great location, close to the major tourist attractions. The room I was assigned (on the nineth floor) was reasonable sized for a European hotel. Housekeeping was efficient and thorough.Genuine Expedia guest review
"A decent hotel in a great location"
The location is outstanding. A 4-7 minute walk to major subway lines, a short 5 minute walk to St Stephen's cathedral (center of the tourist "inner ring" part of town.) Any walk in that area is a feast for the eyes in terms of architecture. The room was pleasant, though very small with a shortage of storage space for two people. The disappointment […] was in registration. I had booked an elite room in the classic building, with breakfast included. They got the breakfast right. They booked us in a tiny standard room in the newer building. It didn't occur to me to verify until the second day, when they checked my voucher and realized they'd made a mistake. The solution was a slightly larger room on the second floor (and I had to make the move), I was never made aware of what the more costly "elite" room would have been, and was never offered a price reduction. The breakfast was very nice and the staff was always warm and friendly. Read moreGenuine Expedia guest review
helpful staff, clean & comfortable rooms, great locationGenuine Hotels.com guest review
"No air conditioning, very small room"
Same as above. Very small room, very hot, no AC, no wireless in the room.Genuine Hotels.com guest review
"Good location, poor quality of service"
Good location, close to many tourist attractions, with some ammenity challenges. We had some difficulties throughout our stay- we were placed on the 1st floor where the air conditioning was "under construction," after one night we were easily moved to the 4th floor (why put anyone on the 1st floor to begin with?), where the ceiling tiles were removed, […] exposing overhead wiring and ventilation, however the air conditioning worked better than the 1st floor, but still not great. We paid for expess laundry service, however it was not delivered on time as promised, and we were reimbursed half the express service charge. Read moreGenuine Hotels.com guest review
"Too noisy and hot at night"
Too noisy and too hot. The air conditioning was not working and even though it was cool outside at night the room was hot and stuffy but if you opened a window you found out that there are bars with a lot of night life all night long that keep you up all night. The people love to shout all night just to hear the echoes on the narrow streets. Don't stay […] here until you confirm that the air conditioning is working. We were sleep starved the entire stay and it was not fun. They do have a wonderful breakfast (fruhstuck), and otherwise could have been a comfortable stay. Read moreGenuine Expedia guest review
"2 Star Hotel by American Standards"
Stay at this hotel if you would like others to watch you sit on the toilet. 2 star hotel with clear glass doors to the bathroom, often out-of-service elevator and unfriendly staff. Definitely would not recommend this hotel to people expecting a 4 star hotel experience.Genuine Expedia guest review
Overall a good hotel. Service and quality of amenities are good.Genuine Hotels.com guest review
Hotel was in great location, friendly staff, near metro and very central, clean, no complaintsGenuine Hotels.com guest review
welcoming entrance to a lovely hotel. Our room was very well equipped -comfortable bed and modern bathroom with a big shower. Breakfast was very nice with a good choice of food. Staff were willing to cook to order . Restaurant was very busy but staff coped well. Staff were always helpful . A very pleasant city to visit and a hotel that was very central […] . We would visit this hotel again. Read moreGenuine Hotels.com guest review
Great place in Central Wein.Genuine Hotels.com guest review
Very good stay handy for sightseeing helpfull staffGenuine Hotels.com guest review
"Convenient location but some problems arose"
There are two branches of this hotel on the same street. We were booked in for 3 nights. The first night we checked in we found the safe was locked and the room far too warm, with the air conditioning controls having no effect. There was a sign on the window saying not to open it because of the air con. When we rang reception we discovered that the […] air con in our building was centrally controlled and was currently on a heating setting because it was 'cold' outside (it wasn't). She advised us to open the window, which we did. Because there was no way of securing the outward-opening windows they spent all night blowing open and closed and banging. There was also a lot of street noise. We slept very badly and complained the next morning, when we were moved to the other branch further down the street which had individual room air con controls. We were happy with this as it was essentially a free upgrade. That night we bought 'Frozen' to watch on the hotel TV. The picture was poor quality and an hour in the film stopped. It turned out there had been a hotel-wide tech error with the internet going down too. Eventually they restored access to the film but only from the beginning and we didn't want to watch the first hour again, so now we don't know the ending to Frozen! Following all this faff we tried to turn the TV off and go to sleep but the TV would not switch off. In the end someone had to come from reception and unplug its cabling. Ridiculous series of problems. Read moreGenuine Expedia guest review
"Good value Hotel, in the centre of Vienna"
This was the cheapest hotel in the centre of Vienna on the Expedia web site. Room was very clean, air conditioned and the bed was comfortable. Shower was powerful and warmed up quickly. All staff were friendly and spoke perfect English. All in all it formed a perfect base to explore Vienna. One thing though, the TV proved a pain. menus were hard to […] navigate. Turned out we had been given the wrong remote. Read moreGenuine Expedia guest review
"Pleasant hotel in old Jewish quarter"
A very pleasant hotel in a quiet side street, just a few minutes walk along the cobblestone streets to wine bars, coffee shops, restaurants. The spectacular cathedral is only a 5 minute walk away, as are many shops, and the romantic horse&carriage rides.Genuine Expedia guest review
"Average except the perfect location"
Very small rooms, try to get a room in the main building.Genuine Hotels.com guest review
"Just the basics"
This is a very simple hotel. I purposely made reservations for a double room but they decided that since I was alone I should get a single room. The rooms are very basic. One night I waited for more than 30 minutes to communicate with the front desk. If you go to Vienna I am sure there are better deals for the price the hotel charges.Genuine Hotels.com guest review
"City centre hotel"
The staff are charming and very helpful. The room was comfortable especially the bed. The room and bathroom were clean and very acceptable. The TV was poor for English customers, only CNN news. A very enjoyable stay and highly recommended. Good food and bar service.Genuine Expedia guest review
Although we booked months before, we arrived to find we were put in the middle of a major renovation project which stated at 7.30 am and continued noisily until 6.30 pm. The builders blocked both lifts which meant we could not get in or out. We later found they had a sister hotel nearby with vacant rooms. Not a happy experience. Try to avoid this h […] otel. Read moreGenuine Expedia guest review
Hotel was great. Staff were extremely helpful. It is so close to the centre. Less than a 5 minute walk. There's a nespresso machine in the lobby so you can help yourself to free coffee anytime. Breakfast was good too. Only complaint was the AC wasn't working so room was a bit warm. Super locationGenuine Hotels.com guest review
"Convenient location.. But rooms are too small!!!"
Rooms are new, clean, and modern. Location is very convenient to major attractions in Vienna.. But rooms are excessively small, which renders them too uncomfortable. Parking is a couple of blocks away from the hotel and is available for a pricey fee!Genuine Hotels.com guest review
Hotel OK but need to sort out their zircon. Good value for money otherwise.Genuine Expedia guest review
"Well situated hotel"
We stayed for five days in the Mercure Wien Centrum, which is very well situated in the Inner Stadt, 5-10 minutes walk from Stefansdom and the Old Town, and also Schwedenburg metro station and a tram stop, and about 15 minutes from the Hofburg. The staff were very friendly and helpful, there was a free walking tour offered on Saturday morning, the rooms […] were clean and well maintained, with a very modern design. We thoroughly enjoyed our visit to Vienna and saw as much as possible in the time we had, but just couldn't do everything in the time we had. We felt our room was just a little too small to be really comfortable, designed to give the minimum space necessary for two people; the shower room/loo was again well designed, although the sliding glass door did not function perfectly and didn't give complete privacy; the hotel website promised tea and coffee making facilities and also a radio in the room, which were not there; at 17 Euros breakfast was expensive, and the dining room could be very busy and crowded; we were given vouchers for a snack and drink, but when we tried to use them for coffees were told that drinks meant only beers. Read moreGenuine Expedia guest review
Lovely hotel, very clean and comfortable and the staff were wry friendly and helpful. Best part about the hotel is the location: 2 mins walk to st Stevens cathedral an the shopping district. Definitely staying there again next time we're in Vienna!Genuine Expedia guest review
Perfect hotel! Only one small issue - aircon didn't work! Otherwise perfect.Genuine Hotels.com guest review
"First Time at a Hotel Mercure - NICE"
Very good service. Staff friendly and helpful. Breakfast buffet each morning was amazing. We had a small meal the first evening in the dining room .. service was excellent and food delicious and well presented. I had never tried a Hotel Mercure before, but definitely will keep them in mind on future trips.Genuine Hotels.com guest review
Stayed for a couple of nights, great location, reasonable price and very friendly staff.Genuine Hotels.com guest review
"Perfect location, brilliant staff"
Absolutely amazing location one block from the Danube Canal and right on the Main Street running through the centre of town. Literally all the main sights within 10 minutes walk and the rest easily accessible by public transport. Staff brilliantly helpful, and helped us to arrange us to use the fitness room at sister hotel Novotel in Leopoldstadt, 10 […] men's walk away. Good selection in breakfast buffet. Only minor complaint is that elevators take ages at peak times. Fortunately we were on second floor so could take stairs but eighth floor guests may have a problem. Read moreGenuine Hotels.com guest review
I just stayed 2 night, the hotel rate was really good because included the breakfast, the only think I should complain was about the air conditioning it didn't work really good because the temperature outside was really hot but the staff was friendly and offered to us if we would like a fan. The room was spacious and comfortable.Genuine Hotels.com guest review
"Mercure Vienna was Great"
Staff fantastic, hotel fantastic, location fantastic. The only criticism we could make is - no tea/coffee making facility in room and bathroom door doesn't quite seal so sounds and smells can wander. We would stay there again and would recommend the hotel to others.Genuine Expedia guest review
"Great hotel for a couple!"
Lovely hotel and nice staff! However, the breakfast was not asgood!Genuine Expedia guest review
"Mercure Wien Zentrum"
The hotel was modern and clean. The staff were very professional and helpful. It has a great location not far from Stephansdom, shops, restaurants and the Hofburg. The hotel provides a free two hour guided walking tour of the city for guests on Saturday mornings.Genuine Expedia guest review
Location was good-close to Cathedral etc. Took a bit to find the hotel and then were told we were in the other building up a flight of stairs at the end of the street. Parking lot also a bit tricky to find but once we did the hotel's rate was much better than the posted rate-25E vs 40E. Breakfast not included so we ate at cafes nearby. The breakfast […] buffet was 17E I believe. Front desk staff was very helpful. Read moreGenuine Expedia guest review
Very convenient for transport hub, shops and bar. Also major sites of interest within easy walking distance.Genuine Expedia guest review
hotel was very conveniently located for tourist attractions and use of public transport particularly the metro . Plenty of restaurants and take away food nearby just had to walk out the door. Hotel was quiet. Most tourist attractions were within walking distance. Took taxi from railway station to hotel which was worth the fare but once we got used to […] metro took it on return journey. Staff all spoke English if that is important to you (as do most younger Austrians) 24 hour public transport ticket is great value. Go to Kunsthaus and Danube Tower in Donau park for great view of Vienna Read moreGenuine Expedia guest review
"Great hotel in centre of town"
Very conveniently located. The nearest subway stop is a 3 minute walk from the hotel. Stephanplatz and the Opera House areas are also easy walks (10-15 minutes). Stayed 3 nights in April 2013. Great experience overall.Genuine Hotels.com guest review
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