The hotel room was humid. Bugs on the floor. Food and beverage was extremely overpriced. General manager didn't care about our concerns since we booked through Hotels.com. Told us to contact expedia. Will never go back. Left and went to the Westin down the street...that place was awesome!Genuine Hotels.com guest review
"could be better for what I paid"
other than the view of the gulf and access to Duval street, there wasn't much to this hotel, not for the price. sorryGenuine Expedia guest review
"Nice hotel with beautiful ocean view"
There was some confusion about my room at checkin. They gave a quick apology and upgraded my room to one with a beautiful ocean view.Genuine Expedia guest review
Very nice hotel in a perfect location. We will visit again!Genuine Hotels.com guest review
Response by Pier House Resort & Spa Shelly, thank you for taking the time to review Pier House Resort & Spa. We too love our ideal location with beachfront views and within walking distance of Duval Street attractions. We look forward to your next visit! Regards, Joe Dantoni
"Wonderful experience and great hotel"
The staff was very helpful and friendly. They immediately made us feel like we were at home. The front desk staff were by far the freindliest desk staff that I've have ever experienced. The housekeeping was completed everyday but not consistently at the same time. The room floor always felt sandy, but the linens and remaining items in the room were […] spotless. Truly a great experience. Take time to enjoy the couples massage at the spa. Read moreGenuine Expedia guest review
everything was good. However i asked for a wake up call and never got it. Glad i also set my cell phone clock otherwise whould have been late for flight home.Genuine Expedia guest review
"Great Place, great location"
Staff all around as friendly as anyplace we have stayed anywhere..great views from our room(403)..asked for a chair inside to read and they accomodated us...would stay againGenuine Expedia guest review
"Gorgeous views from this great resort!"
We had to celebrate our honeymoon and our one year anniversary together because my husband was deployed for 5 months during our first year. The Pier House met all of our expectations for what a honeymoon should feel like! We had a harbor view room and enjoyed the breathtaking sunsets from our balcony every night. The hotel staff was very friendly and […] did everything they could to make sure our vacation was bliss. Totally recommend the Pier House to anyone looking to visit Key West in the future! Read moreGenuine Expedia guest review
"Who needs Mallory Square for a sunset?"
Saw an amazing sunset from the comfort of a deck chair on the beach. Other than the broken ice machine and key snafu Pier House was perfect.Genuine Expedia guest review
"Very nice hotel close to the beach and all amenit"
Enjoy the hotel the food was very good service was great definitely a place to be pamperedGenuine Expedia guest review
"Key West- long weekend"
Loved it. Repeat customer. Saw improvements since last stay. One of the top three locations for Key West. You wont have to drive anywhere. The beach is small but it has a beach whereas most others do not. The rooms were well appointed and clean but small. Garden patio helped. Squeezed a roll-away bed in but it wasnt easy. Staff was super friendly and […] accomodating. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for taking the time to review Pier House Resort & Spa. We are glad you have enjoyed our great location in Key West near lively dining and entertainment, along with our private white sand beach. Our staff strives to ensure that our guest have a memorable experience. We hope you join us again the next time you are in the Key West area. Best, Joe Dantoni
"Great hotel close to everything...."
Hotel was very nice and we had a great stay. We parked the car and walked to everything....the restaurants, bars, shops, pier etc. The private beach and pool were a plus. I would go back in a second.Genuine Expedia guest review
Everything was outstanding! Only minor area for improvement is during check-in. We had indicated we would be arriving early (both when initially registering and with a morning phone call a few hours before arrival). When we arrived, they said our room was not available, that the current resident had not yet checked out. We stayed on property to await […] our room. About an hour later we saw the "housekeeping inside" sign on the door. About an hour later the sign was gone and housekeeping was not in sight. Inquired at the desk and told that they needed to finish cleaning and inspection. It took another hour and a half or so before we finally saw the 'inspector' go in the room and another 15 minutes until the room was ready. Suspect that we were not made a priority even with our advance notice and physically being there. The actual cleaning of the room and inspection took less than an hour but we had to wait about 3 to 3 1/2 hours after we arrived before we finally got in our room (a little over an hour before published check-in time). Not a real big deal but thought they could have sped up the process between cleaning and inspection..... Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for taking the time to review Pier House Resort & Spa. We are glad you enjoyed our resort in the center of Key West's energetic shopping and dining options. We apologize for the inconvenience with you check-in. We will look to see where the breakdown in communication occurred so that we can improve upon future visits. We hope you give us another chance to impress you the next time you are in the Key West area. Best, Joe Dantoni
"perfect hotel, on the ocean, near everything!"
pier house was perfect! near everything, centrally located, in the thick if what key west has to offerGenuine Expedia guest review
"Close to all the activities. Short walk to all si"
Overall would recommend . Had some issues with housekeeping. All other staff was very nice and accommodating .Genuine Expedia guest review
Very nice and accommodating hotel definitely will stay there againGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you Daniel for taking the time to review Pier House Resort & Spa. We are glad you had a wonderful stay at our resort, and we look forward to you staying with us again next time you find yourself in the Key West area. Regard, Joe Dantoni
"Nice hotel near the beach and all activities."
i like it, I'll come back again. i recommended this hotel to all.Genuine Expedia guest review
"We love it at Pierhouse."
There is so much to do in Key West and our stay at Pierhouse was exceptional. The staff from the front desk to the beach and pool areas make your visit so much fun. This staff has one thing in mind and that's to make your visit a memorable one.Genuine Expedia guest review
"Great place to stay"
I went to key west to celebrate my boyfriends birthday. We only stayed one night but what a night..The room was beautiful, not to mention we only booked a single and got a complementary upgrade to a suite upon my arrival..the facility is well maintained and really high class... Negatives: The on-site restaurant(bay harbor cafe) was not that great...we […] went there for a birthday day dinner and was disappointed to say the least..I had shrimp and my boyfrind snapper both meals needed more spices and flavor..I would just suggest going across the street to Sunset Key for ur meal..much better, even the drinks are better...no harm done ur in the heart of Key West so you dont have to be limited...enjoy Read moreGenuine Expedia guest review
Very nice. Lovely. Great location, near Mallory Square.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Rita, thank you for taking the time to review Pier House Resort & Spa. We too love our location right at the end of Duval Street, within walking distance of premier shopping, dining and entertainment. We do hope you will be joining us again the next time you find yourself in Key West, Rita. We wish you the best on all future travels. Regards, Joe Dantoni
Excellent all around. It's own private beach. Nice respite for the bustle of Key West but only steps away so easy to indulge when you choose.Genuine Expedia guest review
"Spa junior suite"
We stayed 2 nights Saturday and Sunday in a spa junior suite, the room was very big with a huge balcony and an awesome shower, we were in room 609 and it had a very small water view, but most of them face the parking lot. We really liked the location and quietness of the spa rooms. GREAT... Quite beach with attentive staff and good drinks.Good spot […] to watch the boats. We didn't eat at the resort except for a quick bite the first day, It was fish sliders, they were tasty. I will definetly return to this spot just for the beach an pool.. We didn't have our young kids with us, and neither did anyone else, so it stayed nice and quite on the beach. I would recommended somewhere else if you plan on bringing kids under 10. Read moreGenuine Expedia guest review
"Key West Getaway"
My husband and I always wanted to see Key West so we thought a drive from Miami to the Keyes would be a good idea. After hours on the internet I finally decided to book our room at the Pier House and I was thrilled that I did. The resort is situated at the very beginning of Duval St. Our room had a balcony that overlooked the ocean. It was clean, comfortable […] and beautifully appointed. ALL of the staff at the resort were so accomodating. The resort has its own private beach and no one has to hassle or tag a beach chair. You just tell them where you would like to sit and they will set it up with beach towel and all. "Merri", one of the bartender's at the beachside bar was so nice and gave us the scoop on where to go if we were venturing out. Just a short walk from the resort and your on Duval St...tons of shopping, restaurants and fun little bars. We loved the "Hog's Breath" pub with live entertainment and a come as you are dress code. It was a blast and we hated to leave but I would definitely stay at the Pier House again. I am a fussy traveler but I highly recommend this resort. Read moreGenuine Expedia guest review
"Perfect location close to everything"
Perfect location close to everything yet quiet enough to get away very nice rooms and very cleanGenuine Expedia guest review
"Great vacation spot"
Staff was great, hotel was clean it had great accomodationsGenuine Expedia guest review
"Relaxing in the Keys"
Room was lovely. Comfortable bed. Beach and pool had staff for chairs, towels and refreshments. Felt very safe .Genuine Expedia guest review
"Must stay here!!"
Absolutely priceless, very close to just about everything. Very convenient for fishing or other water activities. Walking distance to anything you want. I couldn't have picked a better place. It is pricey but worth every penny!Genuine Hotels.com guest review
Response by Pier House Resort & Spa Barbara B., thank you for your review of Pier House Resort & Spa. We too love our convenient location within walking distance of premier shopping, dining and entertainment. We are so glad you were able to take advantage of this and explore all that Key West has to offer. We hope to see you again the next time you visit the Keys, Barbara! Regards, Joe Dantoni
"Beautiful hotel, with ocean views!"
Had a room with an ocean view, and it was AMAZING! We watched the sunset right from our balcony, and it was a very memorable experience. Rooms were very clean, the staff were great, and with an address of 1 Duval St., you know a lot of restaurants, shops, and cars a very close!Genuine Expedia guest review
"Convenient access to all things Key West"
Very nice hotel conveniently located in Key West.Genuine Expedia guest review
"Nice hotel. Great service"
Great time. Great service. Great hotel The room was clean. The private beach was nice and the service was excellentGenuine Expedia guest review
"Great place to stay"
Just very relaxing no hassle. Great pool staff and outside bar and grill. Quiet end of Duval STGenuine Expedia guest review
"Best spot in Key West!"
Close to everything, beautiful resort, private beach, great place!!Genuine Expedia guest review
"Couldn't have been better"
We had a 2nd floor harbor view room. What a beautiful view. Such a lovely location. Very quiet and relaxing, room was spotless. Very nice updated bathroom. Classy and soothing decor, very comfortable beds. Super attentive staff and beautifully landscaped grounds. A real treat to stay here; will definitely return.Genuine Expedia guest review
"not a hotel"
This place is nice a great location bit of you park your car outside of your room that is a motel not a hotel. We did the upgraded room which was clean and had new tile and a great bath but we were parked next to our front door and a walking path was outside the back. If you go there het a suite over looking the water and not a regular room. The price […] was high for the motel rooms. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Gerald, thank you for your review of Pier House Resort & Spa. We too love our beautiful location that allows our guests to immerse themselves in the rich Key West culture. We are glad you enjoyed our modern amenities and luxury facilities. We do hope to see you return on your next visit to Key West, Gerald.
"Very nice & great location"
We had a great room in the Spa building. It was very spacious, had a great balcony and had very little noise from other guests. Not many places have a dedicated, private beach so that was a great amenity and the staff does everything for you! The location is perfect! We walked everywhere; no car necessary!Genuine Expedia guest review
First class hotel. Great location. We will be back.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Bill, thank you for your review of Pier House Resort & Spa. We too love our location among our private, white sand beach overlooking the idyllic Gulf of Mexico. We look forward to your return. Regards, Joe Dantoni
"Very nice Hotel"
My only complain is that I had to wait longer than expected for check in. But overall a very nice hotel in a beautiful place.Genuine Expedia guest review
We stayed in the Spa Building, suite was very nice. The hotel is in a great location at the end of Duval, near Sunset Pier and Mallory Square, walking distance to everywhere.Genuine Expedia guest review
If you want to go first class this is the place to be. The food portions were large at the restaurants. The staff was courteous and knowledgeable. Loved our room facing the ocean.Genuine Expedia guest review
"Resort at the heart of Key West"
Fantastic right on the water, at the boardwalk, right at the start of Duval St. Excellent private beach. Nice beach bar restaurant. Great staff, very helpful and always available. Be sure to spend some time in the eclectic little Chart Room bar and hear the stories of the locals.Genuine Expedia guest review
"Great location and service"
The holel staff was consistently nice,pleasant and helpful. Lower ratings because the bed pillows were all fluff and no support. Room not very spacious for the money. Great location, great service at the beach and restaurants on site.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for your review and compliments to our staff. They work hard to ensure a fantastic guest experience. We appreciate your feedback regarding the bedding. Please feel free to request extra pillows during your next visit. We hope you'll join us again soon!
"Has beach and close to duval street. Got it made."
Very. Ice hotel, much the same as a resort. Professional staff and great quality do comfort.Genuine Expedia guest review
Excellent hotel in an excellent location. Has private beach with beach attendants that were excellent with their service.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you Kurt, for your review of Pier House Resort and Spa. We are gkad you enjoyed our private white sand beach, offering stunning views of the Gulf of Mexico. Check out our website to catch up on the best deals and rates. We hope to see you again in Key West Kurt. Regards, Joe Dantoni
"Great people and staff! So pleasent!"
We had a fabulous honeymoon and the staff was excellent. Already planning our 1 yr anniversary to go back!Genuine Expedia guest review
"Nice hotel. perfect area near all activities."
Hotel was very clean, staff was very accommodating, beach area was nice and dining options were very good.Genuine Expedia guest review
"Best hotel in Key West"
This hotel was amazing. The staff was warm and friendly. The pool area was so nice and relaxing. We loved our stay here.Genuine Expedia guest review
As a seasoned visitor to KW, this was our favorite location and scene thusfar. Private beach, pool and bar facilities. Just perfect.Genuine Expedia guest review
Response by Pier House Resort & Spa Thank you for staying at the Pier House and I am glad that we meet your expectations. I hope to see you soon.
As a seasoned visitor to KW, this was our favorite location and scene thusfar. Private beach, pool and bar facilities. Just perfect.Genuine Expedia guest review
"Location location location"
Wished we could have stayed longer. Loved it, except for notice below us at the bar. Clean new/updated.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Carol, thank you for your review of Pier House Resort and Spa. We thank you for choosing our resort to enjoy your getaway to Key West. We too love our contemporary accommodations that take advantage of our prime Key West location. We hope to see you again when perhaps you may extend your vacation among our white sand beaches. Regards, Joe Dantoni
"Pier House Perplexed"
Overall we thought the hotel and location were okay but not spectacular for the price.The private beach and pool were nice, well kept and secluded for guest use. It was interesting watching the towel dispensing procedures. It appears that the request for seeing the room keys were targeted to certain guests and not applied across the board. The room […] television was small and the shower, while providing ample space, did not have the proper fittings to prevent water from going onto the tile floor. Overall staff was friendly. May explore other options on my next visit. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for staying at the Pier House Resort and Spa. Thank you for your feedback and I will have my engineer check your room regarding the water penetration. I look forward to seeing you soon.
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