"perfect hotel, on the ocean, near everything!"
pier house was perfect! near everything, centrally located, in the thick if what key west has to offerGenuine Expedia guest review
"Close to all the activities. Short walk to all si"
Overall would recommend . Had some issues with housekeeping. All other staff was very nice and accommodating .Genuine Expedia guest review
Very nice and accommodating hotel definitely will stay there againGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you Daniel for taking the time to review Pier House Resort & Spa. We are glad you had a wonderful stay at our resort, and we look forward to you staying with us again next time you find yourself in the Key West area. Regard, Joe Dantoni
"Nice hotel near the beach and all activities."
i like it, I'll come back again. i recommended this hotel to all.Genuine Expedia guest review
"We love it at Pierhouse."
There is so much to do in Key West and our stay at Pierhouse was exceptional. The staff from the front desk to the beach and pool areas make your visit so much fun. This staff has one thing in mind and that's to make your visit a memorable one.Genuine Expedia guest review
"Great place to stay"
I went to key west to celebrate my boyfriends birthday. We only stayed one night but what a night..The room was beautiful, not to mention we only booked a single and got a complementary upgrade to a suite upon my arrival..the facility is well maintained and really high class... Negatives: The on-site restaurant(bay harbor cafe) was not that great...we […] went there for a birthday day dinner and was disappointed to say the least..I had shrimp and my boyfrind snapper both meals needed more spices and flavor..I would just suggest going across the street to Sunset Key for ur meal..much better, even the drinks are better...no harm done ur in the heart of Key West so you dont have to be limited...enjoy Read moreGenuine Expedia guest review
Very nice. Lovely. Great location, near Mallory Square.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Rita, thank you for taking the time to review Pier House Resort & Spa. We too love our location right at the end of Duval Street, within walking distance of premier shopping, dining and entertainment. We do hope you will be joining us again the next time you find yourself in Key West, Rita. We wish you the best on all future travels. Regards, Joe Dantoni
Excellent all around. It's own private beach. Nice respite for the bustle of Key West but only steps away so easy to indulge when you choose.Genuine Expedia guest review
"Spa junior suite"
We stayed 2 nights Saturday and Sunday in a spa junior suite, the room was very big with a huge balcony and an awesome shower, we were in room 609 and it had a very small water view, but most of them face the parking lot. We really liked the location and quietness of the spa rooms. GREAT... Quite beach with attentive staff and good drinks.Good spot […] to watch the boats. We didn't eat at the resort except for a quick bite the first day, It was fish sliders, they were tasty. I will definetly return to this spot just for the beach an pool.. We didn't have our young kids with us, and neither did anyone else, so it stayed nice and quite on the beach. I would recommended somewhere else if you plan on bringing kids under 10. Read moreGenuine Expedia guest review
"Key West Getaway"
My husband and I always wanted to see Key West so we thought a drive from Miami to the Keyes would be a good idea. After hours on the internet I finally decided to book our room at the Pier House and I was thrilled that I did. The resort is situated at the very beginning of Duval St. Our room had a balcony that overlooked the ocean. It was clean, comfortable […] and beautifully appointed. ALL of the staff at the resort were so accomodating. The resort has its own private beach and no one has to hassle or tag a beach chair. You just tell them where you would like to sit and they will set it up with beach towel and all. "Merri", one of the bartender's at the beachside bar was so nice and gave us the scoop on where to go if we were venturing out. Just a short walk from the resort and your on Duval St...tons of shopping, restaurants and fun little bars. We loved the "Hog's Breath" pub with live entertainment and a come as you are dress code. It was a blast and we hated to leave but I would definitely stay at the Pier House again. I am a fussy traveler but I highly recommend this resort. Read moreGenuine Expedia guest review
"Perfect location close to everything"
Perfect location close to everything yet quiet enough to get away very nice rooms and very cleanGenuine Expedia guest review
"Great vacation spot"
Staff was great, hotel was clean it had great accomodationsGenuine Expedia guest review
"Relaxing in the Keys"
Room was lovely. Comfortable bed. Beach and pool had staff for chairs, towels and refreshments. Felt very safe .Genuine Expedia guest review
"Must stay here!!"
Absolutely priceless, very close to just about everything. Very convenient for fishing or other water activities. Walking distance to anything you want. I couldn't have picked a better place. It is pricey but worth every penny!Genuine Hotels.com guest review
Response by Pier House Resort & Spa Barbara B., thank you for your review of Pier House Resort & Spa. We too love our convenient location within walking distance of premier shopping, dining and entertainment. We are so glad you were able to take advantage of this and explore all that Key West has to offer. We hope to see you again the next time you visit the Keys, Barbara! Regards, Joe Dantoni
"Beautiful hotel, with ocean views!"
Had a room with an ocean view, and it was AMAZING! We watched the sunset right from our balcony, and it was a very memorable experience. Rooms were very clean, the staff were great, and with an address of 1 Duval St., you know a lot of restaurants, shops, and cars a very close!Genuine Expedia guest review
"Convenient access to all things Key West"
Very nice hotel conveniently located in Key West.Genuine Expedia guest review
"Nice hotel. Great service"
Great time. Great service. Great hotel The room was clean. The private beach was nice and the service was excellentGenuine Expedia guest review
"Best spot in Key West!"
Close to everything, beautiful resort, private beach, great place!!Genuine Expedia guest review
"Couldn't have been better"
We had a 2nd floor harbor view room. What a beautiful view. Such a lovely location. Very quiet and relaxing, room was spotless. Very nice updated bathroom. Classy and soothing decor, very comfortable beds. Super attentive staff and beautifully landscaped grounds. A real treat to stay here; will definitely return.Genuine Expedia guest review
"not a hotel"
This place is nice a great location bit of you park your car outside of your room that is a motel not a hotel. We did the upgraded room which was clean and had new tile and a great bath but we were parked next to our front door and a walking path was outside the back. If you go there het a suite over looking the water and not a regular room. The price […] was high for the motel rooms. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Gerald, thank you for your review of Pier House Resort & Spa. We too love our beautiful location that allows our guests to immerse themselves in the rich Key West culture. We are glad you enjoyed our modern amenities and luxury facilities. We do hope to see you return on your next visit to Key West, Gerald.
"Very nice & great location"
We had a great room in the Spa building. It was very spacious, had a great balcony and had very little noise from other guests. Not many places have a dedicated, private beach so that was a great amenity and the staff does everything for you! The location is perfect! We walked everywhere; no car necessary!Genuine Expedia guest review
First class hotel. Great location. We will be back.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Bill, thank you for your review of Pier House Resort & Spa. We too love our location among our private, white sand beach overlooking the idyllic Gulf of Mexico. We look forward to your return. Regards, Joe Dantoni
"Very nice Hotel"
My only complain is that I had to wait longer than expected for check in. But overall a very nice hotel in a beautiful place.Genuine Expedia guest review
We stayed in the Spa Building, suite was very nice. The hotel is in a great location at the end of Duval, near Sunset Pier and Mallory Square, walking distance to everywhere.Genuine Expedia guest review
If you want to go first class this is the place to be. The food portions were large at the restaurants. The staff was courteous and knowledgeable. Loved our room facing the ocean.Genuine Expedia guest review
"Resort at the heart of Key West"
Fantastic right on the water, at the boardwalk, right at the start of Duval St. Excellent private beach. Nice beach bar restaurant. Great staff, very helpful and always available. Be sure to spend some time in the eclectic little Chart Room bar and hear the stories of the locals.Genuine Expedia guest review
"Great location and service"
The holel staff was consistently nice,pleasant and helpful. Lower ratings because the bed pillows were all fluff and no support. Room not very spacious for the money. Great location, great service at the beach and restaurants on site.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for your review and compliments to our staff. They work hard to ensure a fantastic guest experience. We appreciate your feedback regarding the bedding. Please feel free to request extra pillows during your next visit. We hope you'll join us again soon!
"Has beach and close to duval street. Got it made."
Very. Ice hotel, much the same as a resort. Professional staff and great quality do comfort.Genuine Expedia guest review
Excellent hotel in an excellent location. Has private beach with beach attendants that were excellent with their service.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you Kurt, for your review of Pier House Resort and Spa. We are gkad you enjoyed our private white sand beach, offering stunning views of the Gulf of Mexico. Check out our website to catch up on the best deals and rates. We hope to see you again in Key West Kurt. Regards, Joe Dantoni
"Great people and staff! So pleasent!"
We had a fabulous honeymoon and the staff was excellent. Already planning our 1 yr anniversary to go back!Genuine Expedia guest review
"Nice hotel. perfect area near all activities."
Hotel was very clean, staff was very accommodating, beach area was nice and dining options were very good.Genuine Expedia guest review
"Best hotel in Key West"
This hotel was amazing. The staff was warm and friendly. The pool area was so nice and relaxing. We loved our stay here.Genuine Expedia guest review
As a seasoned visitor to KW, this was our favorite location and scene thusfar. Private beach, pool and bar facilities. Just perfect.Genuine Expedia guest review
Response by Pier House Resort & Spa Thank you for staying at the Pier House and I am glad that we meet your expectations. I hope to see you soon.
As a seasoned visitor to KW, this was our favorite location and scene thusfar. Private beach, pool and bar facilities. Just perfect.Genuine Expedia guest review
"Location location location"
Wished we could have stayed longer. Loved it, except for notice below us at the bar. Clean new/updated.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Carol, thank you for your review of Pier House Resort and Spa. We thank you for choosing our resort to enjoy your getaway to Key West. We too love our contemporary accommodations that take advantage of our prime Key West location. We hope to see you again when perhaps you may extend your vacation among our white sand beaches. Regards, Joe Dantoni
"Pier House Perplexed"
Overall we thought the hotel and location were okay but not spectacular for the price.The private beach and pool were nice, well kept and secluded for guest use. It was interesting watching the towel dispensing procedures. It appears that the request for seeing the room keys were targeted to certain guests and not applied across the board. The room […] television was small and the shower, while providing ample space, did not have the proper fittings to prevent water from going onto the tile floor. Overall staff was friendly. May explore other options on my next visit. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for staying at the Pier House Resort and Spa. Thank you for your feedback and I will have my engineer check your room regarding the water penetration. I look forward to seeing you soon.
"Adjacent to Mallory Square, walking disance to res"
Enjoyed Beach, beach bar, upgraded room and Key West's cultureGenuine Hotels.com guest review
Response by Pier House Resort & Spa Sam, thank you for sharing your experience at Pier House Resort and Spa. Pier House Resort and Spa fosters a treasured mix of romance, history and tropical weather that encapsulates the Key West culture. We are glad to have met your expectations and we look forward to your return in Key West. Regards, Joe Dantoni
Friendly staff; outstanding view of the harbor. Excellent location.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for choosing Pier House Resort and Spa. We too enjoy our excellent location, surrounded by a private, pristine white sand beach. I am glad to hear that our staff could make your stay a memorable one. Be sure to check our website for the best rates and we look forward to your return. Regards, Joe Dantoni
"Key West at it's best!"
If you like staying steps from the action. This is the best place. I love having easy parking and enjoying the sunsets from the pool and beach. Great room too!Genuine Hotels.com guest review
Response by Pier House Resort & Spa Maggie, thank you for your review of Pier House Resort and Spa. I am glad to hear you enjoyed your stay, with stunning views of the island as you sit over the Golf of Mexico. We hop to see you again on your next visit, when perhaps you may enjoy a meal at our restaurant, One Duval. Regards, Joe Dantoni
The hotel was great, amazing staff.. clean rooms, the cafe was great as well as the beach!Genuine Expedia guest review
Very satisfied with our stay and with support staff.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for your review of Pier House Resort & Spa. We are so glad we could accommodate for your stay, We strive to provide optimal guest service and we look forward to your return! Regards, Joe Dantoni
"Watch out for the bar!"
We spent our spring break at the lovely Pier House. The facility contains lush gardens, great pool and beach staff, a turtle pond, nice pool/hot tub, a nice sandy beach and is right on the water with a GREAT view of the Gulf and all the boats around Key West. The only problem with our hotel stay was that our room was located on the first floor, right […] next to the hotel bar and the noise was VERY loud until it closed around 1 AM, making sleeping hard. We were moved to a new room after a few days and then it was much more peaceful. The staff is excellent and the location of the hotel is at the end of Duval Street, easy walking distance to all the restaurants, shops and activities. When you first get to Key West take the quirky Conch Train tour (right outside the hotel) and get a feel for the city, history, location of restaurants and local flair. All of the restaurants feature local musical talent, so you get good food AND entertainment. Read moreGenuine Expedia guest review
"Best hotel to stay at while in Key west"
Beautiful and clean room. Lovely gardens around the paths towards beach area, pool, harbor and restaurant. We had all wonderful experiences in dealing with the staff and hotel personnel. Special Kudos to Oleg who was so very courteous and helpful. Great food at the restaurants as well.Genuine Expedia guest review
"Rooms nice ! Floors NASTY !!"
The room I ordered and paid for when I got to the hotel was not the room I got.... Ordered a king size bed with an ocean view!!! I got a room with two queen beds and the view of a banana tree.... For $600 a night..... NEVER AGAIN ..... And they blamed ExpediaGenuine Expedia guest review
"Nice - but expected more..."
Nice hotel, but the floor of our room was always sandy - even the days we received housekeepign services. (A couple days we declined - they offered). Wifi was intermittent, at best - discouraging. View was lovely - neighbors were noisy. Food at the beach bar/restaurant was very good. I ordered wine at the Chart Room Bar and was charged two different […] prices (and it was NOT happy hour for either one). Not sure what the price should have been, but one of them had to be wrong. Gym was very small - one treadmill, one stairstepper, no elliptical, several weight machines. Read moreGenuine Expedia guest review
I like this hotel but this time we had the worst location and the room was for handicapped. I tried to upgrade but could not. If I would chose them again the room would have to be better.Genuine Expedia guest review
I would highly recommend this hotel to everyone. It is located on the end of Duval St. where all the action is. We had breakfast on the property one mourning and it was delicious! Our bed was one of the most comfortable I've ever slept in. The staff here was super friendly and helpful. This place is five stars .Genuine Hotels.com guest review
Response by Pier House Resort & Spa J Regan, thank you for choosing Pier House Resort & Spa. Our prime location gives guests the option to explore the fun shopping and dining options on Duval. We are glad to hear you enjoyed breakfast from Harbourview Cafe, overlooking our beautiful private beach. We hope to see you again the next time you visit Key West.
I spent one night at the Pier House for a birthday party. I have been to Key West many times and never noticed the Pier House. It's a hidden gem at the end of Duval Street. The location is great and the grounds are beautiful. It's very secluded even though it's literally at the end of Duval at Mallory Square. The room was good, but they have individual […] ac units in the rooms and ours made a horrible racket and didn't cool well enough. Other than that, the hotel is great. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Amy W., thank you for your review of Pier House Resort & Spa. We are thrilled that you fell upon our hidden gem of a hotel, ideally located at the end of bustling Duval Street. I apologize for the noise you experienced with the AC and will look into seeing where the breakdown may have occurred. We do hope to see you again on your next travels to Key West, Amy. Regards, Joe Dantoni
"Last Minute Stay"
We decided on staying in key west at the very last minute on a Friday morning with 4 friends. We booked a room online with ease and arrived to a friendly, helpful staff. We opted to stay an extra night the following morning and the hotel made arrangements in order for all of our party to stay in our original rooms and not have to move. They were pleasant […] and professional in processing our request. Read moreGenuine Expedia guest review
Response by Pier House Resort & Spa Tanya, thank you for your review of Pier House Resort & Spa. We are so glad you chose our hotel on your last minute excursion! We strive to provide our guests with our most attentive, personable guest service. We very much look forward to seeing you and your friends on your next visit to Key West! Regards, Joe Dantoni
"Subpar room and ameneties but great location"
I do not recommend this hotel for families. The pool is tiny with a tiny private beach. The rooms are cramped and extremely humid. Hotel staff was not very nice. This hotel is great for people who do not plan to hang out at the hotel but rather on Duval Street.Genuine Expedia guest review
Response by Pier House Resort & Spa Jackie, thank you for sharing your experience at Pier House Resort & Spa. I apologize on behalf of the team for the customer service you experienced. I do hope we can make this up to you, and have another chance to impress you in the future. You feedback is invaluable and we thank you for highlighting what we need to improve upon for future experiences. Regards, Joe Dantoni
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