"Key West at it's best!"
If you like staying steps from the action. This is the best place. I love having easy parking and enjoying the sunsets from the pool and beach. Great room too!Genuine Hotels.com guest review
Response by Pier House Resort & Spa Maggie, thank you for your review of Pier House Resort and Spa. I am glad to hear you enjoyed your stay, with stunning views of the island as you sit over the Golf of Mexico. We hop to see you again on your next visit, when perhaps you may enjoy a meal at our restaurant, One Duval. Regards, Joe Dantoni
The hotel was great, amazing staff.. clean rooms, the cafe was great as well as the beach!Genuine Expedia guest review
Very satisfied with our stay and with support staff.Genuine Hotels.com guest review
Response by Pier House Resort & Spa Thank you for your review of Pier House Resort & Spa. We are so glad we could accommodate for your stay, We strive to provide optimal guest service and we look forward to your return! Regards, Joe Dantoni
"Watch out for the bar!"
We spent our spring break at the lovely Pier House. The facility contains lush gardens, great pool and beach staff, a turtle pond, nice pool/hot tub, a nice sandy beach and is right on the water with a GREAT view of the Gulf and all the boats around Key West. The only problem with our hotel stay was that our room was located on the first floor, right […] next to the hotel bar and the noise was VERY loud until it closed around 1 AM, making sleeping hard. We were moved to a new room after a few days and then it was much more peaceful. The staff is excellent and the location of the hotel is at the end of Duval Street, easy walking distance to all the restaurants, shops and activities. When you first get to Key West take the quirky Conch Train tour (right outside the hotel) and get a feel for the city, history, location of restaurants and local flair. All of the restaurants feature local musical talent, so you get good food AND entertainment. Read moreGenuine Expedia guest review
"Best hotel to stay at while in Key west"
Beautiful and clean room. Lovely gardens around the paths towards beach area, pool, harbor and restaurant. We had all wonderful experiences in dealing with the staff and hotel personnel. Special Kudos to Oleg who was so very courteous and helpful. Great food at the restaurants as well.Genuine Expedia guest review
"Rooms nice ! Floors NASTY !!"
The room I ordered and paid for when I got to the hotel was not the room I got.... Ordered a king size bed with an ocean view!!! I got a room with two queen beds and the view of a banana tree.... For $600 a night..... NEVER AGAIN ..... And they blamed ExpediaGenuine Expedia guest review
"Nice - but expected more..."
Nice hotel, but the floor of our room was always sandy - even the days we received housekeepign services. (A couple days we declined - they offered). Wifi was intermittent, at best - discouraging. View was lovely - neighbors were noisy. Food at the beach bar/restaurant was very good. I ordered wine at the Chart Room Bar and was charged two different […] prices (and it was NOT happy hour for either one). Not sure what the price should have been, but one of them had to be wrong. Gym was very small - one treadmill, one stairstepper, no elliptical, several weight machines. Read moreGenuine Expedia guest review
I like this hotel but this time we had the worst location and the room was for handicapped. I tried to upgrade but could not. If I would chose them again the room would have to be better.Genuine Expedia guest review
I would highly recommend this hotel to everyone. It is located on the end of Duval St. where all the action is. We had breakfast on the property one mourning and it was delicious! Our bed was one of the most comfortable I've ever slept in. The staff here was super friendly and helpful. This place is five stars .Genuine Hotels.com guest review
Response by Pier House Resort & Spa J Regan, thank you for choosing Pier House Resort & Spa. Our prime location gives guests the option to explore the fun shopping and dining options on Duval. We are glad to hear you enjoyed breakfast from Harbourview Cafe, overlooking our beautiful private beach. We hope to see you again the next time you visit Key West.
I spent one night at the Pier House for a birthday party. I have been to Key West many times and never noticed the Pier House. It's a hidden gem at the end of Duval Street. The location is great and the grounds are beautiful. It's very secluded even though it's literally at the end of Duval at Mallory Square. The room was good, but they have individual […] ac units in the rooms and ours made a horrible racket and didn't cool well enough. Other than that, the hotel is great. Read moreGenuine Hotels.com guest review
Response by Pier House Resort & Spa Amy W., thank you for your review of Pier House Resort & Spa. We are thrilled that you fell upon our hidden gem of a hotel, ideally located at the end of bustling Duval Street. I apologize for the noise you experienced with the AC and will look into seeing where the breakdown may have occurred. We do hope to see you again on your next travels to Key West, Amy. Regards, Joe Dantoni
"Last Minute Stay"
We decided on staying in key west at the very last minute on a Friday morning with 4 friends. We booked a room online with ease and arrived to a friendly, helpful staff. We opted to stay an extra night the following morning and the hotel made arrangements in order for all of our party to stay in our original rooms and not have to move. They were pleasant […] and professional in processing our request. Read moreGenuine Expedia guest review
Response by Pier House Resort & Spa Tanya, thank you for your review of Pier House Resort & Spa. We are so glad you chose our hotel on your last minute excursion! We strive to provide our guests with our most attentive, personable guest service. We very much look forward to seeing you and your friends on your next visit to Key West! Regards, Joe Dantoni
"Subpar room and ameneties but great location"
I do not recommend this hotel for families. The pool is tiny with a tiny private beach. The rooms are cramped and extremely humid. Hotel staff was not very nice. This hotel is great for people who do not plan to hang out at the hotel but rather on Duval Street.Genuine Expedia guest review
Response by Pier House Resort & Spa Jackie, thank you for sharing your experience at Pier House Resort & Spa. I apologize on behalf of the team for the customer service you experienced. I do hope we can make this up to you, and have another chance to impress you in the future. You feedback is invaluable and we thank you for highlighting what we need to improve upon for future experiences. Regards, Joe Dantoni
"Close in and ambiance. Clean, comfortble"
Quiet room no noise in the hall at night. no staff seen in the hall way they are all working quietly. It was so quiet I never heard any one in the hall at night, also we never heard from the adjoin rooms. Breakfast was wonderful. The landscaping was very Appropropiiat for the locationGenuine Expedia guest review
"Great location, excellent facitlity"
Loved the hotel. Had a great large room in the Caribean spa building. Very clean, bathroom very big, although would have been nice to have a tub as well. Nice to enter building and smell the spa scent and hear the spa music, very relaxing. Also nice to have sauna and hot tub in this building. The beach was nice, great service while out there. Perfect […] location to do jet ski tour and see sights on Duval Street. Read moreGenuine Hotels.com guest review
"Hotel with convenient location"
My husband & I stayed 4 nights at this hotel in Key West, Florida. We were pleased with our room but decided if we stay again we would like to book a room with a water view. We found the location handy as we did not rent a car and walked to nearly everything. We spent a lot of hours by the pool or on their little beach. We could watch boats going by. […] Enjoyed the outside bar and the tropical drinks. The hotel has been updated. Our room had a modern new bathroom and an attractive bedroom with a British Colonial look. Read moreGenuine Expedia guest review
"Very nice hotel"
Nice clean rooms - nice staff - very good service - will choose this hotel if we come back to Key West.Genuine Hotels.com guest review
"Great location Private beach with attendant"
Easy check in Plenty of towels in room and on the beach Pleasant staffGenuine Expedia guest review
Nice place and good location.. Rooms could use a little love.. Air conditioner sounded like a freight train.. All good, but a little worn for the high price of the room.Genuine Hotels.com guest review
"Five Days in Paradise"
My husband and I had a wonderful stay at the Pier Hotel Resort in Key West. The water view at the Harbor View Cafe on the gulf was soothing and romantic and the adjoining provided a private an oasis that is unique to this hotel. The staff were all extremely friendly. Les at the front desk went out of his way to assist in every way and greeted us with […] a smile every morning and a copy of the New York Times, and Dima at the beach made everyone feel welcome with towels and iced fruit water. The staff went out of their way to provide assistance and were always extremely polite and helpful. We are sure to come back again to this wonderful resort for Les and the wonderful staff next winter. Read moreGenuine Expedia guest review
"Nice Hotel but slightly over priced."
Stayed overnight for short stay for business. The best part of the hotel is its location. The rooms are good, bed is comfortable. They need a table in the room if you order room service although they have a desk but it is not that big. AC is not central so had to make many adjustments at times.Genuine Expedia guest review
Response by Pier House Resort & Spa Thank you Juan, for your review of Pier House Resort & Spa. We too love our location among a private, white sand beach overlooking the Gulf. We apologize for the inconveniences you experienced with the AC and we will see how we can best handle this for future visits. We do hope to have another chance to impress you on your next visit to Key West, whether for business or pleasure. Regards, Joe Dantoni
Love the Peir House Will defiantly go back!Genuine Hotels.com guest review
Place was great, surprised I had to pay $20 per night in parking, thought that was included. Other than that everything was good. Had a room that faced the parking lot but that's what I signed up for because I did not pay for the gulf view. Room was niceGenuine Expedia guest review
"Nice but tried to give us a lesser room than booke"
Very nice hotel but they tried to put us into a ground floor room over the parking lot when we had confirmed an ocean view on an upper floor. They said someone had smoked cigars in the room and it was not in good condition, then suddenly the ocean view room was clean after we began questioning. Very underhanded!!Genuine Expedia guest review
You can't beat the location of this hotel. The room was nice and the beds very comfortable. Not cheap, but then nothing is in Key West in January. We particularly enjoyed the spacious shower and the free coffee on the beach in the morning.Genuine Hotels.com guest review
"Will stay AGAIN"
Location, Beach and pool area, pool bar and pool restaruant.!!!!!!!...These are my favorite things about this hotel. The staff were awesome ,especially Dimentrias , the beach attentant. Hotel is clean and room and balcony were great.. Didnt have problem getting extra coffee each day. Now the matresses is another thing..very uncommfortable. I did see […] that one response from a manager said they were being replaced in March I really hope so.. We were so tired each day that we slept anyway, but it is a negative . We3 had a traditional room and we were fortunate to have 3rd floor with balcony. This is not always the case with traditional. The ones on a ground floor have a patio and many are exposed to foot traffice which I would not have like, I iwll go back again if they do not increase the price any more than it is. I loved it Read moreGenuine Expedia guest review
The Hotel was great, the staff was friendly and accomodating. The hotel is located in a grat location within walking distance of all activity. Looking forward to my next visity.Genuine Hotels.com guest review
Pier House is a wonderful hotel. Great service. And the location cannot be beat!!!Genuine Hotels.com guest review
"Perfect hotel for relaxation."
I won't say much. We loved the hotel and the restaurant next door to relax in the evenings. I will stay there again if I ever find myself down there.Genuine Expedia guest review
100 % recommend the Kew west and the hotelGenuine Expedia guest review
"Great location for Key West."
We parked the car and never drove it again until we were ready to leave. Easy walking distance to the Key West events and night life.Genuine Expedia guest review
"pier house stay"
great place at the end of duvall street right on the water.clean rooms,great staff.no worries.book it.Genuine Expedia guest review
"Nice hotel close to attractions."
Great Key West experience. Staff eager to please. Beautiful grounds/landscaping.Genuine Expedia guest review
"Very nice (classy) hotel, on Duval street."
Enjoyed a very nice hotel with nice people who carry the friendly atmosphere on Key West. We stayed at Key West for 2 nights and enjoyed every minutes of it.Genuine Expedia guest review
The staff was friendly. The room was clean and the location was fantastic. Very pleased.Genuine Expedia guest review
"This must be the place"
Best located property in Key West. On Duval, but quiet. Have their own beach that is actually USEABLE. The place is clean, the staff is great, the balcony overlooking the harbor is spectacular, but the restaurant is built on a dock, so there are views everywhere, even if you don't buy a room view.Genuine Expedia guest review
"The only place to stay on Duval Street!"
We were so grateful that the Pier House was an oasis in the middle of the chaos that engulfs Duval Street. We were able to relax in comfort and partake of the good times when we felt the need. The Beach Bar, pool, and hot tub wew outstanding. The eateries and shopping were within a short walk. Had a great time.Genuine Expedia guest review
I booked our stay via Expedia for our 16th anniversary. We loved it! The room was spacious, clean, and quiet despite being close to the action of Duval St. I am a workout queen and found the fitness facility to be well equipped with free weights and machines so that I could get my workouts in. The location is near all of the action and within a short […] walking distance of the restaurants and bars. Room service was prompt and the food was hot when it arrived. We would definitely stay here again. Read moreGenuine Expedia guest review
"Very well located at center of Duval Street"
Been there 35 years ago and property is well kept and comfortableGenuine Expedia guest review
Love this place!Genuine Expedia guest review
Feel a little disappointed. Not as good as what it said in expedia. It is a harbor view room, but I cannot see the sunset. This is unacceptable. Also TV is too small, maybe 23/25 inch? Next time I will not live here. I will choose a hotel in the south of key west.Genuine Expedia guest review
I like the hotel, great location close to everything in Main Street in town, clean n beautiful hotel!Genuine Expedia guest review
"Perfect location !"
We booked a regular room but they upgraded us to a suite . We loved the suite two rooms two bathrooms and 3 TVs !!!!Genuine Hotels.com guest review
The rooms either smelled of urine or mold (we were moved twice) and the accommodations were not what the pictures made them out to be.Genuine Hotels.com guest review
"Good Location, Nice Hotel, Kind Staff, but Room..."
We made our reservation approximately two months in advance of stay. We called the hotel direct after our trip confirmation with Expedia requesting a possible upgrade as we were planning to celebrate a significant anniversary. We did expect the quality of the room that we reserved to be a nicely appointed room with a private balcony separate from the […] neighboring rooms' balconies. The room that we were given when we arrived was nice but small, appeared clean, but the tile floors had a fine black dust on them, and needed mopping. One could not go bare foot. Two different parties checked in the next door room, but did not feel comfortable with going onto their balcony when we were outside. Not a functional set up, considering the rating this hotel had when we booked. Read moreGenuine Expedia guest review
"I would definitely stay here again"
Very nice property, although at first it's so big it's kind of hard to find your way around. I loved having the private beach, since the public ones are on the other side of the island. The staff was there, but was not always underfoot. The views were classically beautiful! And I had a private balcony! The only thing I didn't like were the beds. The […] mattress was on a platform and was in itself really thick. I am a very tall woman with long legs and I still had to jump to get to the top of the mattress. I couldn't just sit down and lay down or the mattress would slide along the platform, leaving bare wood. I didn't sleep too well the time I was there. Read moreGenuine Expedia guest review
"Clean hotel, convenient location"
We stayed for one night. The staff were very polite. The facilities are nice, especially the small beach. The bed was a little hard for my liking but I was tired enough to make it work. Good value for Key West.Genuine Expedia guest review
"Great hotel, great location"
I was pleasantly surprised with The Pier House Resort. We normally stay across the street at Ocean Key but decided to try out The Pier House since it is so near but less expensive. We were pleasantly surprised. The rooms were spacious and comfortable. The rooms were very clean and well appointed. We were first brought to a room without a balcony but […] as soon I explained that we specifically requested a balcony or patio, the front desk immediately corrected the problem and we were escorted to a new room. We stayed in the spa section of the hotel and were greeted daily by wonderful smells and soft music in the halls. The only downside was that the second floor is only accessible by stairs. The balcony rails are solid which does not allow for looking out while sitting but this wasn't a problem since our room overlooked the parking lot. The patio chairs were extremely comfortable. I would definitely recommend this hotel and plan to stay there again in the future. Read moreGenuine Hotels.com guest review
We recently stayed for four nights over Thanksgiving. Unfortunately they booked us in the worst room in the hotel. If you want to get any sleep, make sure you are not In Room 176 or anywhere on that hall for that matter. Our room was positioned on a main thoroughfare adjacent to public restrooms and the housekeeping facity on the other side. 10 paces […] away was a bar that is open until 2am every night. The halls are tiled so any sound travels. It was extremely noisy until 230 am and started up again at 7am every day. Between the drunks leaving the bar. The maids yelling down the hall, hearing toilets flush in the public restroom and all the foot traffic passing our room, it was an endless stream of unwanted noise. We are in our thirties and were there to do our fair share of partying, etc but this room is not suited for a yo e paying money to stay. I recognized the problem immediately but the front desk staff offered no solution even though I was willing to pay the difference for any other room nor was the staff even interested in I vesting time to try and help. The location of the hotel was good and I may consider staying again but would explore all other options and this would be my last resort. Read moreGenuine Hotels.com guest review
Had a great relaxing vacation at private beach. Staff members were excellent.Genuine Expedia guest review
"A very nice hotel with pleasant and courteous staf"
The location is perfect, close enough to all the hot spots, but far enough away to not be bothered by them. The room was very clean, everything was in good condition, very spacious bathroom with an amazing shower. My only complaint, you have to pay to park your vehicle in their parking lot, even if you're staying at their hotel. Talk about squeezing […] every nickel out of a guest. Read moreGenuine Hotels.com guest review
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