All hotels in Key West, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1 Duval St, Key West, FL, 33040, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.5 / 5Excellent

Score breakdown (from 480 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.8
4.0 / 5Excellent
"Clean, well-run, nice staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed in first floor in Atrium section. Room was modern, up-to-date and very clean. Shower was great, spotless and we really enjoyed the rain shower head. staff was extremely attentive and very polite. Outdoor bar was very nice also. We didn't use pool or room service so can't comment on those points. Location if hotel is excellent...bars and restaurants are within walking distance and a very well-stocked CVS is located directly across the street. Over all, I would definitely stay here again and I recommend this hotel to anyone looking for a very nice place that is close to all.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for the terrific review of Pier House Resort & Spa. I am glad to hear that you enjoyed our artfully designed interiors and modern amenities. Our associates are happy to provide helpful, friendly and attentive customer service and I am pleased that they left a lasting impression with you. We appreciate your recommendation and look forward to your future visits. Regards, Joe Dantoni
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Location location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We have been to key west half dozen times. We stayed at pier house 3 times and we find it very convenient to beach and duval st where the action is. Also walking distance to Mallory square. We love the sunsets there
Genuine Expedia guest review
Response by Pier House Resort & Spa
Welcome back, and thank you for taking the time to review Pier House Resort & Spa. I am delighted to hear that you enjoyed our central location at the end of Duval Street nearby popular Key West attractions. I look forward to welcoming you again on your next visit! Regards, Joe Dantoni
Other trip Nov 20, 2014
tony & mal
US
4.0 / 5Excellent
"Great proximity to beach and neighborhood."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The stay was exceptional except for the night we checked in, there was no one there to help get our luggage up to the second floor. That made it a little tough because I was on disability
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I sincerely apologize for the inconvenience you experienced at check-in – I will address this issue internally as this does not meet the service standards in which our associates strive to meet. I hope you will be joining us again the next time you visit Key West. Regards, Joe Dantoni
Other trip Nov 20, 2014
love to travel
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel!! Clean and friendly staff!!! Location is great because you are near everything! I was sad to see my husband didn't book an ocean view room and the hotel upgraded us to one!!!!
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for the kind review of Pier House Resort & Spa. I am thrilled to hear that you enjoyed our associates’ personalized service and our convenient location at the end of Duval Street. We are happy to provide accommodations that best suit your preferences and I am delighted to hear that you enjoyed the ocean views. I look forward to seeing you and your husband again on your next visit to Key West. Regards, Joe Dantoni
Other trip Nov 20, 2014
michele
US
5.0 / 5Outstanding
"Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good location for the stay in Key West. We view was great and service was good.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I am delighted to hear that you took advantage of our convenient location within close proximity to popular Key West attractions. I am also glad that you enjoyed our associates’ service. I hope to see you again on your next visit to Key West. Regards, Joe Dantoni
4 night romance trip Nov 13, 2014
Cecil
US
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service. Beautiful resort with heated pool and private beach right on Duval Street!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for enjoying Pier House Resort & Spa during your visit to Key West. I am glad that you enjoyed our private white-sand beach. We appreciate your kind comments regarding our staff as they strive to provide excellent customer service. We appreciate your feedback and I look forward to your next visit to Key West. Regards, Joe Dantoni
3 night romance trip Nov 10, 2014
Karin
US
5.0 / 5Outstanding
"I fell in love in Key West at the Pier House..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I came down for a work break to Islamorada and had such a great time with friends from Key West I took extra time and drove to KW, went online, as I didn't think I had a chance to stay anywhere as it was race week, well Pier House offered the best rate, location and eloquence ever. I had always wished I had the money to stay there in the past, as it is the Diamond of Hotels in KW, so, to my surprise, not only could I afford it, it was everything I envied about for years. I guess my hard work paid off because I could well afford to enjoy staying there and cross off another dream from my bucket list. I will be back very soon. Elizabeth Cordier PA
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Elizabeth, thank you for your wonderful review of Pier House Resort & Spa. I am delighted to hear that you enjoyed our convenient location at the end of Duval Street within walking distance of popular Key West attractions. Our resort is ideal for guests seeking a relaxing beachside getaway – I am glad that you enjoyed it! I look forward to your future visits. Regards, Joe Dantoni
1 night trip Nov 2, 2014
Elizabeth
US
5.0 / 5Outstanding
"WE'LL BE BACK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WE LOVED IT. WE WENT WITH TWO OTHER COUPLES AND EVERYONE'S EXPERIENCE WAS WONDERFUL. LAST YEAR I STAYED ACROSS THE STREET AT MORE MONEY - BOTH PLACES ARE A GREAT OPTION!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your kind review of Pier House Resort & Spa. I am so glad to hear that you and your friends had a terrific experience with your stay at our beautiful beachfront resort. I hope you will all be joining us again the next time you find yourselves in Key West. Regards, Joe Dantoni
1 night romance trip Oct 28, 2014
Audrey
US
4.0 / 5Excellent
"Great place to stay in Key West!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, Great service! I will recommend to everyone visiting Key West.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I am delighted to hear that you enjoyed our convenient location at the end of Duval Street, within walking distance of popular Key West attractions. We appreciate your recommendation, and look forward to your future visits! Regards, Joe Dantoni
1 night family trip Oct 29, 2014
Britt
US
4.0 / 5Excellent
"Hotel Grounds are Beautiful!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room was good, not what I would consider luxury but clean and the setting and hotel grounds were VERY beautiful and well kept
Genuine Expedia guest review
Other trip Oct 20, 2014
C & M
US
5.0 / 5Outstanding
"Fantastic Birthday Vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed 5 days at the resort and must say it was worth it. My room was very comfortable and clean with an amazing view of the harbour. The resort restaurant food was very good and if you go plan a spa day. The spa was simply amazing! The beach at the hotel is not really a traditional beach but you can get in the water and relay under the sun. Overall, it was a great vacation getaway.
Genuine Expedia guest review
Other trip Oct 10, 2014
Sabrina
US
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Pier House is ideal for a getaway to Key West. It's location is just perfect and within walking distance to major attractions, restaurants and of course Duval Street. It has a small but nice beach which is meticulously maintained and has a great staff. Everyone is friendly, efficient and very accommodating. The concierge was also very helpful. I don't have any negatives to say about this resort. Ther is an onsite restaurant and two bars.
Genuine Expedia guest review
Other trip Oct 9, 2014
Athens Hootie
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great place to stay..The staff was excellent.I will b staying at Pier House again.Thanks for the fun..
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thomas, thank you for taking the time to review Pier House Resort & Spa. I am delighted to hear that you enjoyed our personable associates. We will surely pass on your kind words to the team. We are looking forward to your next visit! Regards, Joe Dantoni
3 night romance trip Sep 22, 2014
Thomas
US
5.0 / 5Outstanding
"The place to stay if you go to Key West"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a positive experience. Hotel was confortable, service was good, location excellent, and atmosphere very welcoming.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent location, friendly staff. Hotel had all the amenities we needed. I loved the large bathroom and shower! We had a pool view and the grounds were beautifully maintained.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Nicole, thank you for taking the time to review Pier House Resort & Spa. We are so glad to hear that yo enjoyed our beachfront location extending luxury amenities and stunning water views. We do hope you will be joining us again on your next visit to Key West, Nicole! Regards, Joe Dantoni
1 night trip with friends Sep 16, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
They put us in the worst room they had when the hotel was only 1/4 full. Our room overlooked a construction site that was tempory work by the city of Key West. Total in attention by the staff. Room 608 was the only one without a balcony and my roommate was a smoker, which meant she had to go all the way outside to smoke.
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel friendly and courteous staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When we arrived the hotel staff was there to meet us and take our belonging and us to the check in. Once there the desk people were very efficient .and fast getting us checked in and to our room. Our arrangements was for a room with two beds in it ( my fault for not asking for a single queen) but the staff seen that we were a marred couple and automatically upgraded us to a room with a single bed. THANK YOU.This hotel is ideal for KEY WEST because of its location right on Duval street you can leave your car and easily walk to Sloppy Joes, Mallory Square c vs drug store and many other major places on Duval street.They have a very nice private beach,swimming pool, bar restaurant with good food and for you brave people a secluded private topless beach. The one thing I did not like about this place was you pay 20.00 dollars a day for parking.We were not told this until we got our bill on the last day.When I questioned this they said everyone in Key West charges for parking. We had handicap stickers so there was no charged . .
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to many activities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very happy with our stay. Staff very helpful. Would return again.
Genuine Expedia guest review
Other trip Sep 7, 2014
dave
US
4.0 / 5Excellent
"Across from Mallory Square and with private beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice weekend retreat
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Earl, thank you for your review of Pier House Resort & Spa. We are so glad to hear that you enjoyed our convenient location right at the end of Duval Street, within walking distance of premier shopping, dining and entertainment. We do hope you will be joining us again on your next visit to Key West. Best, Joe Dantoni
2 night family trip Aug 29, 2014
Earl
US
2.0 / 5Fair
"Not great"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
I have stayed in better smelling motels than this expensive hotel. We had a wonderful view of a brick wall and partial view of the parking lot. The Chart Room bar is a joke. The location was good since it was at the end of Duval Street. It had a nice private beach and beach restaurant. I would not stay at this hotel again, at lest not for the $400 per night cost.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Ben, thank you for taking the time to review your experience at Pier House Resort & Spa. We do apologize for the experience you had with us. We take our food and beverage service very seriously, striving to make for a memorable experience and I will look to see where the breakdown in service occurred. We do hope you will give us another chance to impress you the next time you find yourself in Key West. Perhaps we may provide you with a room with a beachfront view. Best, Joe Dantoni
1 night romance trip Aug 31, 2014
Ben
US
3.0 / 5Good
"Cleaners don't truly clean"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
While the location, pool area and staff were very nice, the cleaning staff was less than impressive with removing trays outside rooms (up to 3 days sitting out), and the staff in the room would clean around your belongings, not re-arranging them or doing anything close to thoroughly cleaning. The only other complaint would be around the fact that a boost to the hotel would be if a net to keep jellyfish out would be up on the beach area to allow for people to swim in the small gulf area.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Ron, thank you for bringing your experience to our attention. I sincerely apologize for the lack of attentive housekeeping service you experience. We take hygiene very seriously at Pier House and what you experienced is unacceptable. I will look immediately to find where the breakdown in service occurred. The safety of our guests is our number one priority and this is something we will seek to improve upon immediately. Thank you again for your review, Ron, and we do hope you will give us another chance to impress you on your next visit. Regards, Hans Ritten
4 night family trip Aug 23, 2014
Ron
US
5.0 / 5Outstanding
"Friendly staff. Loved the private beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great stay. The private beach was awesome. Had live piano by the beach and staff to ensure that every need was met.
Genuine Expedia guest review
Other trip Aug 28, 2014
amy s
US
4.0 / 5Excellent
"Nice hotel where you can see beautiful sunsets."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was nice - our room was a little dated - ceiling had some ripping and showed wear and tear. It was nice to have a balcony - except we really had no view. The air conditioning made a lot of noise, but you really needed it running full force - it was so hot out (not complaining too much after the winter we had in the northeast)! The hotel is super close to Mallory Square to watch the sunsets and within walking distance of everything. It sits at the end of Duval Street, and there are lots of shops and restaurants all around. It would have been nice if there were some umbrellas around the beach area, pool area to provide shade. The pool bar is really nice and the bartenders were great (especially sisters Janine and Merri!).
Genuine Expedia guest review
Other trip Aug 27, 2014
Amy
US
4.0 / 5Excellent
"Spa not fully operational"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was disappointed that the spa was not fully operational. I was all ready for a full body wrap but the spa was undergoing construction which they should have stated in the hotel description.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place. Great location.... Very friendly staff.
Genuine Expedia guest review
Other trip Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel beautiful, food great, service outstanding. Marla & Dave at the beach grill/bar area and Victor at the Chart House Bar were brilliant.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Kevin, thank you for taking the time to review Pier House Resort & Spa. We are so glad you enjoyed our beautiful waterfront hotel, extending stunning views in our very convenient Duval Street location. We do hope you will be joining us again the next time you find yourself in Key West. Regards, Joe Dantoni
1 night trip Aug 17, 2014
Kevin Hughes
US
4.0 / 5Excellent
"Great hotel convenient to everything Key West"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The accommodations were very nice. Unfortunately, the spa was being renovated and the sounds of constructions were intermittent throughout our stay. They informed us 36 hours before we arrived in a voicemail.
Genuine Expedia guest review
Other trip Aug 18, 2014
Michael
US
5.0 / 5Outstanding
"Beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent a wonderful 5 nights for out anniversery. Pier House is excellent in every way. The staff was great. Can't wait to go back.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Summer getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I, and our two children vacationed in Key West this summer and stayed at the Pier House. The resort was beautiful, clean and a wonderful place to relax! The staff couldn't have been nicer! This is definitely a place we would return to if we are ever in Key West again.
Genuine Expedia guest review
Other trip Aug 9, 2014
DLM
US
5.0 / 5Outstanding
"On the Caribbean - Private beach with bar service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful staff, clean rooms, friendly service. We look forward to staying again!
Genuine Expedia guest review
Other trip Aug 9, 2014
Mia
US
5.0 / 5Outstanding
"Perfect: beachfront, pool, terrace, close to bars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Come to key west often, best stay by far. Beach is picture perfect, pool is cooled (what a relief!). Being right on Duval was convenient for an easy walk/stumble to the nightlife. Concierge was helpful and friendly, along with the rest of their staff. Great stay, will definitely be back
Genuine Expedia guest review
Other trip Aug 9, 2014
Lindsey
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was a great experience. Mainly beach access inside hotel was very convenient.
Genuine Expedia guest review
Other trip Aug 7, 2014
A Traveler
US
1.0 / 5Poor
"Never again"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
The hotel room was humid. Bugs on the floor. Food and beverage was extremely overpriced. General manager didn't care about our concerns since we booked through Hotels.com. Told us to contact expedia. Will never go back. Left and went to the Westin down the street...that place was awesome!
Genuine Hotels.com guest review
3 night romance trip Jul 28, 2014
Gina
US
3.0 / 5Good
"could be better for what I paid"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
other than the view of the gulf and access to Duval street, there wasn't much to this hotel, not for the price. sorry
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with beautiful ocean view"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
There was some confusion about my room at checkin. They gave a quick apology and upgraded my room to one with a beautiful ocean view.
Genuine Expedia guest review
Other trip Aug 5, 2014
Suzie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel in a perfect location. We will visit again!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Shelly, thank you for taking the time to review Pier House Resort & Spa. We too love our ideal location with beachfront views and within walking distance of Duval Street attractions. We look forward to your next visit! Regards, Joe Dantoni
3 night family trip Jul 29, 2014
Shelly
US
4.0 / 5Excellent
"Wonderful experience and great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very helpful and friendly. They immediately made us feel like we were at home. The front desk staff were by far the freindliest desk staff that I've have ever experienced. The housekeeping was completed everyday but not consistently at the same time. The room floor always felt sandy, but the linens and remaining items in the room were spotless. Truly a great experience. Take time to enjoy the couples massage at the spa.
Genuine Expedia guest review
Other trip Aug 3, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
everything was good. However i asked for a wake up call and never got it. Glad i also set my cell phone clock otherwise whould have been late for flight home.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Place, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff all around as friendly as anyplace we have stayed anywhere..great views from our room(403)..asked for a chair inside to read and they accomodated us...would stay again
Genuine Expedia guest review
Other trip Jul 26, 2014
TFG
US
5.0 / 5Outstanding
"Gorgeous views from this great resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had to celebrate our honeymoon and our one year anniversary together because my husband was deployed for 5 months during our first year. The Pier House met all of our expectations for what a honeymoon should feel like! We had a harbor view room and enjoyed the breathtaking sunsets from our balcony every night. The hotel staff was very friendly and did everything they could to make sure our vacation was bliss. Totally recommend the Pier House to anyone looking to visit Key West in the future!
Genuine Expedia guest review
Other trip Jul 24, 2014
A Sailor's Wife
US
5.0 / 5Outstanding
"Who needs Mallory Square for a sunset?"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Saw an amazing sunset from the comfort of a deck chair on the beach. Other than the broken ice machine and key snafu Pier House was perfect.
Genuine Expedia guest review
Other trip Jul 23, 2014
Gonzo Radio
US
4.0 / 5Excellent
"Very nice hotel close to the beach and all amenit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoy the hotel the food was very good service was great definitely a place to be pampered
Genuine Expedia guest review
Other trip Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Key West- long weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it. Repeat customer. Saw improvements since last stay. One of the top three locations for Key West. You wont have to drive anywhere. The beach is small but it has a beach whereas most others do not. The rooms were well appointed and clean but small. Garden patio helped. Squeezed a roll-away bed in but it wasnt easy. Staff was super friendly and accomodating.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for taking the time to review Pier House Resort & Spa. We are glad you have enjoyed our great location in Key West near lively dining and entertainment, along with our private white sand beach. Our staff strives to ensure that our guest have a memorable experience. We hope you join us again the next time you are in the Key West area. Best, Joe Dantoni
2 night trip Jul 18, 2014
TM1
US
5.0 / 5Outstanding
"Great hotel close to everything...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was very nice and we had a great stay. We parked the car and walked to everything....the restaurants, bars, shops, pier etc. The private beach and pool were a plus. I would go back in a second.
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was outstanding! Only minor area for improvement is during check-in. We had indicated we would be arriving early (both when initially registering and with a morning phone call a few hours before arrival). When we arrived, they said our room was not available, that the current resident had not yet checked out. We stayed on property to await our room. About an hour later we saw the "housekeeping inside" sign on the door. About an hour later the sign was gone and housekeeping was not in sight. Inquired at the desk and told that they needed to finish cleaning and inspection. It took another hour and a half or so before we finally saw the 'inspector' go in the room and another 15 minutes until the room was ready. Suspect that we were not made a priority even with our advance notice and physically being there. The actual cleaning of the room and inspection took less than an hour but we had to wait about 3 to 3 1/2 hours after we arrived before we finally got in our room (a little over an hour before published check-in time). Not a real big deal but thought they could have sped up the process between cleaning and inspection.....
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for taking the time to review Pier House Resort & Spa. We are glad you enjoyed our resort in the center of Key West's energetic shopping and dining options. We apologize for the inconvenience with you check-in. We will look to see where the breakdown in communication occurred so that we can improve upon future visits. We hope you give us another chance to impress you the next time you are in the Key West area. Best, Joe Dantoni
2 night business trip Jul 16, 2014
A Traveler
US
5.0 / 5Outstanding
"perfect hotel, on the ocean, near everything!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
pier house was perfect! near everything, centrally located, in the thick if what key west has to offer
Genuine Expedia guest review
Other trip Jul 20, 2014
A.
US
4.0 / 5Excellent
"Close to all the activities. Short walk to all si"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall would recommend . Had some issues with housekeeping. All other staff was very nice and accommodating .
Genuine Expedia guest review
Other trip Jul 19, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice and accommodating hotel definitely will stay there again
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you Daniel for taking the time to review Pier House Resort & Spa. Glad to see you had a wonderful stay, and we looking forward to seeing you again next time you find yourself in the Key West area. Regards, Joe Dantoni
1 night romance trip Jul 9, 2014
daniel
US
5.0 / 5Outstanding
"Nice hotel near the beach and all activities."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
i like it, I'll come back again. i recommended this hotel to all.
Genuine Expedia guest review
Other trip Jul 14, 2014
E.G.
US
5.0 / 5Outstanding
"We love it at Pierhouse."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
There is so much to do in Key West and our stay at Pierhouse was exceptional. The staff from the front desk to the beach and pool areas make your visit so much fun. This staff has one thing in mind and that's to make your visit a memorable one.
Genuine Expedia guest review
Other trip Jul 12, 2014
Philip
US
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