The Hotel was great, the staff was friendly and accomodating. The hotel is located in a grat location within walking distance of all activity. Looking forward to my next visity.Genuine Hotels.com guest review
Pier House is a wonderful hotel. Great service. And the location cannot be beat!!!Genuine Hotels.com guest review
"Perfect hotel for relaxation."
I won't say much. We loved the hotel and the restaurant next door to relax in the evenings. I will stay there again if I ever find myself down there.Genuine Expedia guest review
100 % recommend the Kew west and the hotelGenuine Expedia guest review
"Great location for Key West."
We parked the car and never drove it again until we were ready to leave. Easy walking distance to the Key West events and night life.Genuine Expedia guest review
"pier house stay"
great place at the end of duvall street right on the water.clean rooms,great staff.no worries.book it.Genuine Expedia guest review
"Nice hotel close to attractions."
Great Key West experience. Staff eager to please. Beautiful grounds/landscaping.Genuine Expedia guest review
"Very nice (classy) hotel, on Duval street."
Enjoyed a very nice hotel with nice people who carry the friendly atmosphere on Key West. We stayed at Key West for 2 nights and enjoyed every minutes of it.Genuine Expedia guest review
The staff was friendly. The room was clean and the location was fantastic. Very pleased.Genuine Expedia guest review
"This must be the place"
Best located property in Key West. On Duval, but quiet. Have their own beach that is actually USEABLE. The place is clean, the staff is great, the balcony overlooking the harbor is spectacular, but the restaurant is built on a dock, so there are views everywhere, even if you don't buy a room view.Genuine Expedia guest review
"The only place to stay on Duval Street!"
We were so grateful that the Pier House was an oasis in the middle of the chaos that engulfs Duval Street. We were able to relax in comfort and partake of the good times when we felt the need. The Beach Bar, pool, and hot tub wew outstanding. The eateries and shopping were within a short walk. Had a great time.Genuine Expedia guest review
I booked our stay via Expedia for our 16th anniversary. We loved it! The room was spacious, clean, and quiet despite being close to the action of Duval St. I am a workout queen and found the fitness facility to be well equipped with free weights and machines so that I could get my workouts in. The location is near all of the action and within a short […] walking distance of the restaurants and bars. Room service was prompt and the food was hot when it arrived. We would definitely stay here again. Read moreGenuine Expedia guest review
"Very well located at center of Duval Street"
Been there 35 years ago and property is well kept and comfortableGenuine Expedia guest review
Love this place!Genuine Expedia guest review
Feel a little disappointed. Not as good as what it said in expedia. It is a harbor view room, but I cannot see the sunset. This is unacceptable. Also TV is too small, maybe 23/25 inch? Next time I will not live here. I will choose a hotel in the south of key west.Genuine Expedia guest review
I like the hotel, great location close to everything in Main Street in town, clean n beautiful hotel!Genuine Expedia guest review
"Perfect location !"
We booked a regular room but they upgraded us to a suite . We loved the suite two rooms two bathrooms and 3 TVs !!!!Genuine Hotels.com guest review
The rooms either smelled of urine or mold (we were moved twice) and the accommodations were not what the pictures made them out to be.Genuine Hotels.com guest review
"Good Location, Nice Hotel, Kind Staff, but Room..."
We made our reservation approximately two months in advance of stay. We called the hotel direct after our trip confirmation with Expedia requesting a possible upgrade as we were planning to celebrate a significant anniversary. We did expect the quality of the room that we reserved to be a nicely appointed room with a private balcony separate from the […] neighboring rooms' balconies. The room that we were given when we arrived was nice but small, appeared clean, but the tile floors had a fine black dust on them, and needed mopping. One could not go bare foot. Two different parties checked in the next door room, but did not feel comfortable with going onto their balcony when we were outside. Not a functional set up, considering the rating this hotel had when we booked. Read moreGenuine Expedia guest review
"I would definitely stay here again"
Very nice property, although at first it's so big it's kind of hard to find your way around. I loved having the private beach, since the public ones are on the other side of the island. The staff was there, but was not always underfoot. The views were classically beautiful! And I had a private balcony! The only thing I didn't like were the beds. The […] mattress was on a platform and was in itself really thick. I am a very tall woman with long legs and I still had to jump to get to the top of the mattress. I couldn't just sit down and lay down or the mattress would slide along the platform, leaving bare wood. I didn't sleep too well the time I was there. Read moreGenuine Expedia guest review
"Clean hotel, convenient location"
We stayed for one night. The staff were very polite. The facilities are nice, especially the small beach. The bed was a little hard for my liking but I was tired enough to make it work. Good value for Key West.Genuine Expedia guest review
"Great hotel, great location"
I was pleasantly surprised with The Pier House Resort. We normally stay across the street at Ocean Key but decided to try out The Pier House since it is so near but less expensive. We were pleasantly surprised. The rooms were spacious and comfortable. The rooms were very clean and well appointed. We were first brought to a room without a balcony but […] as soon I explained that we specifically requested a balcony or patio, the front desk immediately corrected the problem and we were escorted to a new room. We stayed in the spa section of the hotel and were greeted daily by wonderful smells and soft music in the halls. The only downside was that the second floor is only accessible by stairs. The balcony rails are solid which does not allow for looking out while sitting but this wasn't a problem since our room overlooked the parking lot. The patio chairs were extremely comfortable. I would definitely recommend this hotel and plan to stay there again in the future. Read moreGenuine Hotels.com guest review
We recently stayed for four nights over Thanksgiving. Unfortunately they booked us in the worst room in the hotel. If you want to get any sleep, make sure you are not In Room 176 or anywhere on that hall for that matter. Our room was positioned on a main thoroughfare adjacent to public restrooms and the housekeeping facity on the other side. 10 paces […] away was a bar that is open until 2am every night. The halls are tiled so any sound travels. It was extremely noisy until 230 am and started up again at 7am every day. Between the drunks leaving the bar. The maids yelling down the hall, hearing toilets flush in the public restroom and all the foot traffic passing our room, it was an endless stream of unwanted noise. We are in our thirties and were there to do our fair share of partying, etc but this room is not suited for a yo e paying money to stay. I recognized the problem immediately but the front desk staff offered no solution even though I was willing to pay the difference for any other room nor was the staff even interested in I vesting time to try and help. The location of the hotel was good and I may consider staying again but would explore all other options and this would be my last resort. Read moreGenuine Hotels.com guest review
Had a great relaxing vacation at private beach. Staff members were excellent.Genuine Expedia guest review
"A very nice hotel with pleasant and courteous staf"
The location is perfect, close enough to all the hot spots, but far enough away to not be bothered by them. The room was very clean, everything was in good condition, very spacious bathroom with an amazing shower. My only complaint, you have to pay to park your vehicle in their parking lot, even if you're staying at their hotel. Talk about squeezing […] every nickel out of a guest. Read moreGenuine Hotels.com guest review
"Great location, terrible mattresses"
In the year since we last stayed at the Pier House, the comfort of the rooms has continued to decline. This year, the mattress in one room was totally unacceptable, making broken spring sounds, and giving us backaches. The mattresses in the other room were a bit better, but still unacceptable. The hotel is obviously aware of the problem because they […] have added mattress toppers to the derelict mattresses. The little details are starting to get shabby, for example the hinges on the bathroom door have begun to rust and the dresser in our room featured a prominent watermark on the top. The pier house is located in a superb spot at the top of Duval Street and has a little man made beach. The views from the 'harborview' rooms are great. If only the Pier house would spend the money to keep up the rooms, I could recommend it. The food and service at the pier house restaurant is acceptable but not great --- fortunately there are many fantastic restaurants a short walk away. Read moreGenuine Expedia guest review
"The hotel was very nice and right on the beach."
The staff was extremely helpful. The room was nice and island looking. The plants were beautiful along walkways.Genuine Expedia guest review
"First time in Key West"
This was a very nice hotel. There aren't many pictures on their website, so it was hard to know what to expect. We booked a good deal through Expedia. I m an interior designer, so I notice different things. For instance: the floors are all tile and some throw rugs would have been nice, like a sisal which would lend itself to the decor. Also, the blow […] dryer cord is too short from the outlet, so drying my hair was a pain. The shower was nice, although for the fancy prices they charge the shower experience could have been much better. The shower had little pressure, was difficult to regulate and there was no grab bar in case you slipped. I would have expected better towels from such an establishment, these were just satisfactory. I love a big fluffy white towel which is always a treat, especially while on vacation. The sheets were very crisp. I liked them but my husband complained they were like sandpaper. The mattress was firm, the pillows very soft. We had a small balcony. At first we were disappointed there was no view, later we came to appreciate our privacy from the world. Having the balcony was fantastic. If we had paid full price I would be more disappointed, but we got a deal so all is well. Read moreGenuine Expedia guest review
Wished we could have stayed longerGenuine Expedia guest review
"Very good I would recommend this Hotel"
I had a very good time with my wife, we will come back as soon as we can, very good stay.Genuine Expedia guest review
"A convenient option in Key West"
Great location, the rooms are a bit tired.Genuine Hotels.com guest review
"Nice hotel....a bit pricey for what is offered"
We stayed at Pier House during Fantasy Fest week. The hotel is quaint, but the rooms are a bit small. The balcony/patio is very small. The staff was very friendly...especially at the bar.Genuine Hotels.com guest review
"Perfect place to stay"
The best location! Has a cute small beach, kind employees, wonderfully big, clean rooms with lots of charm! Nothing I didn't like, and I am picky. Would definitely go back!Genuine Expedia guest review
This is my second time staying at Pier House. We only stayed for two days this time. We wanted a late checkout 2:30pm, because of a tour we had booked. When we arrived back out the room at 2:45pm, we coudln't get in our room to grab our bags, and our bags were basically held hostage until I agreeed to pay for half day room rate. I will never stay at […] Pier House again, or recommend it to any associates. Read moreGenuine Expedia guest review
"Lovely Hotel, very convenient"
We had a great time on our trip to Key West. We told the hotel staff it was our anniversary and they upgraded our room and gave us a free bottle of wine! Everyone at the hotel was very friendly and helpful, we would definitely stay there again.Genuine Expedia guest review
"Center of it ALL..."
This hotel is a great place to stay if you want to be in the middle of the action of Key West. Just seconds from Mallory Square...and you can walk to any bar or restaurants within minutes. Our room had a great view of the sunset. Our room was extremely comfortable...I tried to put the bed in my suitcase but it would not fit....LOL! The staff seemed […] upset or mad for some reason...even the bartender had an attitude when we tried to get a drink 15 minutes before she closed! I would definitely stay here again...for the location and value alone! Read moreGenuine Hotels.com guest review
"Great hotel and staff"
Second stay here during bike weekend. It is a great location. While in the hotel you escape the noise and excitement of Devall Street. You walk thru the doors of the hotel and enter a peaceful tropical paradise. One complaint the air conditioned did not cool off the room. We were with two other couples and everyone had the same problem. The air conditoner […] above us leaked making it impossible to use the balcony if the air condiotner above us was being used. Read moreGenuine Expedia guest review
On pricier range of accommodations, but it's a great hotel with great services. Don't miss the Chart Room bar, it's tucked away but stays open late. The location can't be beat, it's right by Mallory Square and lots of great sunset-viewing spots. The pool is nice and it has it's own little beach and swimming area.Genuine Hotels.com guest review
"Hotel was excellent"
Room was beautiful but misrepresented my expedia. Happy with hotel, not happy with expediaGenuine Expedia guest review
"Soo enjoyed my stay!"
The hotel and staff were both beyond my expectations. I was greeted by everyone including my housekeeper within 15 minutes of arriving. My room was clean fully stocked and very inviting. The garden view was the oasis I longed for yet I was minutes from all the excitement. I plan to stay there every visit!!Genuine Hotels.com guest review
"Fun LoxR Fun Location"
Great location to party and enjoy Duval street. Everything close at hand. Did not have to use the car once. The staff at this hotel is also great. The resort itself is a disappointment however. It is really showing its age. The hotel rooms are dated, dark and the resort itself is very claustrophobic. Tiny little beach area and pool and pool area very […] small. I stayed at this resort years ago and I remember a beautiful garden going out to a stand alone restaurant that was in a nice setting. This is no longer there. Will probably not stay at this resort again on my next visit. Read moreGenuine Expedia guest review
"Close to the action"
Good time, relaxing, nice spa, beach area was minimal. Room overlooked the street which was not great. Hotel was NOT booked up, so we should have been offered a nicer room location without having to askGenuine Expedia guest review
"Everything was perfect. We loved the location."
Everything was perfect. Having the beach, pool, bar side grill and restaurant all right together was wonderful. Everyone there was great. It was so nice to have everyone so helpful in every way possible. We were given great advise of places to go and check out. They even called and set up everything for us. I will tell all my friends and I plan to […] return! Read moreGenuine Expedia guest review
This was my first time in Key West and we will be back to stay at the Pier House. The location was perfect, the hotel was beautiful and clean, and the service, beach, and restaurants were all amazing. We could not have been happier with our choice in where to stay.Genuine Hotels.com guest review
The staff of this hotel was above anything I've ever seen before. Very courteous and professional. The hotel itself is a little run down, we were in room 302 which was nice, but the hallway was a little untidy and the ice machine was in need of repair. The location is superb and the beach area was nice. All in all a good experience.Genuine Hotels.com guest review
"Close to all the activities and Fort"
Awesome hospitality !! Worth the money !!Genuine Hotels.com guest review
OutstandingGenuine Hotels.com guest review
"Beautiful hotel with great amenities"
Awesome place. Beds were very uncomfortable but view was priceless. Food was great and hotel staff were excellent.Genuine Expedia guest review
"great location and ambience"
Great - front door was not accessible due to power washing of the driveway and the bellman seemed a little confused about where to help us enter...but it was a great stay otherwise!Genuine Hotels.com guest review
"Nice hotel. Clean, great amenities."
Excellent experience, close to everything. We had an excellent time. We enjoyed everything there.Genuine Expedia guest review
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