"Perfect location !"
We booked a regular room but they upgraded us to a suite . We loved the suite two rooms two bathrooms and 3 TVs !!!!Genuine Hotels.com guest review
The rooms either smelled of urine or mold (we were moved twice) and the accommodations were not what the pictures made them out to be.Genuine Hotels.com guest review
"Good Location, Nice Hotel, Kind Staff, but Room..."
We made our reservation approximately two months in advance of stay. We called the hotel direct after our trip confirmation with Expedia requesting a possible upgrade as we were planning to celebrate a significant anniversary. We did expect the quality of the room that we reserved to be a nicely appointed room with a private balcony separate from the […] neighboring rooms' balconies. The room that we were given when we arrived was nice but small, appeared clean, but the tile floors had a fine black dust on them, and needed mopping. One could not go bare foot. Two different parties checked in the next door room, but did not feel comfortable with going onto their balcony when we were outside. Not a functional set up, considering the rating this hotel had when we booked. Read moreGenuine Expedia guest review
"I would definitely stay here again"
Very nice property, although at first it's so big it's kind of hard to find your way around. I loved having the private beach, since the public ones are on the other side of the island. The staff was there, but was not always underfoot. The views were classically beautiful! And I had a private balcony! The only thing I didn't like were the beds. The […] mattress was on a platform and was in itself really thick. I am a very tall woman with long legs and I still had to jump to get to the top of the mattress. I couldn't just sit down and lay down or the mattress would slide along the platform, leaving bare wood. I didn't sleep too well the time I was there. Read moreGenuine Expedia guest review
"Clean hotel, convenient location"
We stayed for one night. The staff were very polite. The facilities are nice, especially the small beach. The bed was a little hard for my liking but I was tired enough to make it work. Good value for Key West.Genuine Expedia guest review
"Great hotel, great location"
I was pleasantly surprised with The Pier House Resort. We normally stay across the street at Ocean Key but decided to try out The Pier House since it is so near but less expensive. We were pleasantly surprised. The rooms were spacious and comfortable. The rooms were very clean and well appointed. We were first brought to a room without a balcony but […] as soon I explained that we specifically requested a balcony or patio, the front desk immediately corrected the problem and we were escorted to a new room. We stayed in the spa section of the hotel and were greeted daily by wonderful smells and soft music in the halls. The only downside was that the second floor is only accessible by stairs. The balcony rails are solid which does not allow for looking out while sitting but this wasn't a problem since our room overlooked the parking lot. The patio chairs were extremely comfortable. I would definitely recommend this hotel and plan to stay there again in the future. Read moreGenuine Hotels.com guest review
We recently stayed for four nights over Thanksgiving. Unfortunately they booked us in the worst room in the hotel. If you want to get any sleep, make sure you are not In Room 176 or anywhere on that hall for that matter. Our room was positioned on a main thoroughfare adjacent to public restrooms and the housekeeping facity on the other side. 10 paces […] away was a bar that is open until 2am every night. The halls are tiled so any sound travels. It was extremely noisy until 230 am and started up again at 7am every day. Between the drunks leaving the bar. The maids yelling down the hall, hearing toilets flush in the public restroom and all the foot traffic passing our room, it was an endless stream of unwanted noise. We are in our thirties and were there to do our fair share of partying, etc but this room is not suited for a yo e paying money to stay. I recognized the problem immediately but the front desk staff offered no solution even though I was willing to pay the difference for any other room nor was the staff even interested in I vesting time to try and help. The location of the hotel was good and I may consider staying again but would explore all other options and this would be my last resort. Read moreGenuine Hotels.com guest review
Had a great relaxing vacation at private beach. Staff members were excellent.Genuine Expedia guest review
"A very nice hotel with pleasant and courteous staf"
The location is perfect, close enough to all the hot spots, but far enough away to not be bothered by them. The room was very clean, everything was in good condition, very spacious bathroom with an amazing shower. My only complaint, you have to pay to park your vehicle in their parking lot, even if you're staying at their hotel. Talk about squeezing […] every nickel out of a guest. Read moreGenuine Hotels.com guest review
"Great location, terrible mattresses"
In the year since we last stayed at the Pier House, the comfort of the rooms has continued to decline. This year, the mattress in one room was totally unacceptable, making broken spring sounds, and giving us backaches. The mattresses in the other room were a bit better, but still unacceptable. The hotel is obviously aware of the problem because they […] have added mattress toppers to the derelict mattresses. The little details are starting to get shabby, for example the hinges on the bathroom door have begun to rust and the dresser in our room featured a prominent watermark on the top. The pier house is located in a superb spot at the top of Duval Street and has a little man made beach. The views from the 'harborview' rooms are great. If only the Pier house would spend the money to keep up the rooms, I could recommend it. The food and service at the pier house restaurant is acceptable but not great --- fortunately there are many fantastic restaurants a short walk away. Read moreGenuine Expedia guest review
"The hotel was very nice and right on the beach."
The staff was extremely helpful. The room was nice and island looking. The plants were beautiful along walkways.Genuine Expedia guest review
"First time in Key West"
This was a very nice hotel. There aren't many pictures on their website, so it was hard to know what to expect. We booked a good deal through Expedia. I m an interior designer, so I notice different things. For instance: the floors are all tile and some throw rugs would have been nice, like a sisal which would lend itself to the decor. Also, the blow […] dryer cord is too short from the outlet, so drying my hair was a pain. The shower was nice, although for the fancy prices they charge the shower experience could have been much better. The shower had little pressure, was difficult to regulate and there was no grab bar in case you slipped. I would have expected better towels from such an establishment, these were just satisfactory. I love a big fluffy white towel which is always a treat, especially while on vacation. The sheets were very crisp. I liked them but my husband complained they were like sandpaper. The mattress was firm, the pillows very soft. We had a small balcony. At first we were disappointed there was no view, later we came to appreciate our privacy from the world. Having the balcony was fantastic. If we had paid full price I would be more disappointed, but we got a deal so all is well. Read moreGenuine Expedia guest review
Wished we could have stayed longerGenuine Expedia guest review
"Very good I would recommend this Hotel"
I had a very good time with my wife, we will come back as soon as we can, very good stay.Genuine Expedia guest review
"A convenient option in Key West"
Great location, the rooms are a bit tired.Genuine Hotels.com guest review
"Nice hotel....a bit pricey for what is offered"
We stayed at Pier House during Fantasy Fest week. The hotel is quaint, but the rooms are a bit small. The balcony/patio is very small. The staff was very friendly...especially at the bar.Genuine Hotels.com guest review
"Perfect place to stay"
The best location! Has a cute small beach, kind employees, wonderfully big, clean rooms with lots of charm! Nothing I didn't like, and I am picky. Would definitely go back!Genuine Expedia guest review
This is my second time staying at Pier House. We only stayed for two days this time. We wanted a late checkout 2:30pm, because of a tour we had booked. When we arrived back out the room at 2:45pm, we coudln't get in our room to grab our bags, and our bags were basically held hostage until I agreeed to pay for half day room rate. I will never stay at […] Pier House again, or recommend it to any associates. Read moreGenuine Expedia guest review
"Lovely Hotel, very convenient"
We had a great time on our trip to Key West. We told the hotel staff it was our anniversary and they upgraded our room and gave us a free bottle of wine! Everyone at the hotel was very friendly and helpful, we would definitely stay there again.Genuine Expedia guest review
"Center of it ALL..."
This hotel is a great place to stay if you want to be in the middle of the action of Key West. Just seconds from Mallory Square...and you can walk to any bar or restaurants within minutes. Our room had a great view of the sunset. Our room was extremely comfortable...I tried to put the bed in my suitcase but it would not fit....LOL! The staff seemed […] upset or mad for some reason...even the bartender had an attitude when we tried to get a drink 15 minutes before she closed! I would definitely stay here again...for the location and value alone! Read moreGenuine Hotels.com guest review
"Great hotel and staff"
Second stay here during bike weekend. It is a great location. While in the hotel you escape the noise and excitement of Devall Street. You walk thru the doors of the hotel and enter a peaceful tropical paradise. One complaint the air conditioned did not cool off the room. We were with two other couples and everyone had the same problem. The air conditoner […] above us leaked making it impossible to use the balcony if the air condiotner above us was being used. Read moreGenuine Expedia guest review
On pricier range of accommodations, but it's a great hotel with great services. Don't miss the Chart Room bar, it's tucked away but stays open late. The location can't be beat, it's right by Mallory Square and lots of great sunset-viewing spots. The pool is nice and it has it's own little beach and swimming area.Genuine Hotels.com guest review
"Hotel was excellent"
Room was beautiful but misrepresented my expedia. Happy with hotel, not happy with expediaGenuine Expedia guest review
"Soo enjoyed my stay!"
The hotel and staff were both beyond my expectations. I was greeted by everyone including my housekeeper within 15 minutes of arriving. My room was clean fully stocked and very inviting. The garden view was the oasis I longed for yet I was minutes from all the excitement. I plan to stay there every visit!!Genuine Hotels.com guest review
"Fun LoxR Fun Location"
Great location to party and enjoy Duval street. Everything close at hand. Did not have to use the car once. The staff at this hotel is also great. The resort itself is a disappointment however. It is really showing its age. The hotel rooms are dated, dark and the resort itself is very claustrophobic. Tiny little beach area and pool and pool area very […] small. I stayed at this resort years ago and I remember a beautiful garden going out to a stand alone restaurant that was in a nice setting. This is no longer there. Will probably not stay at this resort again on my next visit. Read moreGenuine Expedia guest review
"Close to the action"
Good time, relaxing, nice spa, beach area was minimal. Room overlooked the street which was not great. Hotel was NOT booked up, so we should have been offered a nicer room location without having to askGenuine Expedia guest review
"Everything was perfect. We loved the location."
Everything was perfect. Having the beach, pool, bar side grill and restaurant all right together was wonderful. Everyone there was great. It was so nice to have everyone so helpful in every way possible. We were given great advise of places to go and check out. They even called and set up everything for us. I will tell all my friends and I plan to […] return! Read moreGenuine Expedia guest review
This was my first time in Key West and we will be back to stay at the Pier House. The location was perfect, the hotel was beautiful and clean, and the service, beach, and restaurants were all amazing. We could not have been happier with our choice in where to stay.Genuine Hotels.com guest review
The staff of this hotel was above anything I've ever seen before. Very courteous and professional. The hotel itself is a little run down, we were in room 302 which was nice, but the hallway was a little untidy and the ice machine was in need of repair. The location is superb and the beach area was nice. All in all a good experience.Genuine Hotels.com guest review
"Close to all the activities and Fort"
Awesome hospitality !! Worth the money !!Genuine Hotels.com guest review
OutstandingGenuine Hotels.com guest review
"Beautiful hotel with great amenities"
Awesome place. Beds were very uncomfortable but view was priceless. Food was great and hotel staff were excellent.Genuine Expedia guest review
"great location and ambience"
Great - front door was not accessible due to power washing of the driveway and the bellman seemed a little confused about where to help us enter...but it was a great stay otherwise!Genuine Hotels.com guest review
"Nice hotel. Clean, great amenities."
Excellent experience, close to everything. We had an excellent time. We enjoyed everything there.Genuine Expedia guest review
"We will be back soon"
We had a great time at Pier House and especially want to thank/acknowledge Michael at the front desk and Demetri at the beach/towel service, they were exceptional. We will be back hopefully before the end of this year!!Genuine Hotels.com guest review
"We'll be back"
Everything went right on our trip to Key West and our stay at the Pier House. The minute we got there Monika was very helpful and was able to fulfill our request of early check-in with just a couple of calls to ensure our room was cleaned and inspected. After we received our room cards we went straight to the room to unpack. Surprise - we were upgraded […] to a 1 bedroom suite with a partial ocean view. Room was very clean and the cleaning service did a great job of cleaning up after us daily. The food/beverage manager was very nice and spent some time talking to us during our restaurant visit the first night. Our waiter at the beach bar/grill (Andrean, I think?) was very nice and prompt. Alex at the front desk was also very helpful and answered all questions with a positive attitude and a smile. We had a problem with our safe one night and the maintenance guy was up just a few minutes after calling the desk. He too was very nice, professional and fixed our problem quickly. Read moreGenuine Expedia guest review
Good my only complain is pay for parkingGenuine Hotels.com guest review
"Nice Hotel & Excellent Location"
We did not see any Hotels during our stay that we would recommend over the Pier House. When we go back, we will probably stay there again.Genuine Expedia guest review
"Very Nice Hotel"
We found nothing wrong during our stay. We would return there again/Genuine Expedia guest review
Absolutely the best experience ever....The staff was phenomenal,waiting on our every need. Broke our hearts to have to leave a day early....Would highly recommend this place to anyone.We'll be back.Genuine Hotels.com guest review
We had an awesome time - the hotel and staff - OutstandingGenuine Hotels.com guest review
"Beautiful hotel with a small beach which is nice."
Key West has very few beaches as the coastline is almost all rocks. The hotel has constructed a small beach which is very nice and has a great view from the coffee shop/beach bar. We arrived early but were checked in almost on arrival and had a great room away from normal hotel noise and traffic.Genuine Expedia guest review
"Great location. Close to everything."
Staff was very friendly and accommodating. Check out is noon. We planned one last tour of town and were hauling our bags to the car when we approached by one of the staff letting us know we had 15 minutes. That seemed a little inapproate.Genuine Expedia guest review
"Location is great....."
The location is perfect. The hallways and rooms could have been a bit cleaner. The hotel needs to install more places to rinse when coming off beach. It will keep sand out of rooms and hallways.Genuine Hotels.com guest review
"Close to everything and it had a beach"
I have been to key west about a dozen times and would never go back unless I stayed at this hotel. It has a beach, pool, and everything is within walking distance. It does not get any better.Genuine Expedia guest review
"Best hotel I've been too"
My first visit to Key West and stayed at the Pier House off of reviews by other members and I must say, it far exceeded my expectations. I was there with my two young children (1 and 3) and the location of the resort and the private beach was exactly what we were looking for. Being the heart of the action, right by Mallory Square and centrally located […] to the shopping and water, it made the need for my car unnecessary. It was wonderful to just be able to put the kids in the stroller and walk wherever I wanted to go. When I did need to go somewhere, knowing that there was plenty of available parking when I returned was a great mind ease. My friends stayed off of Roosevelt Ave and whenever they drove and went back in the evening, they had to park across the street from their hotel. The staff at the hotel was simply amazing. The best I've ever come across. The private beach was perfect for the babies to play in, with none of the rocks you find on the public beaches. I'm planning a trip back to Key West next year without my kids and am definitely staying here again. Well worth the money! Read moreGenuine Hotels.com guest review
We loved the resort, found the staff to be quite friendly and polite. The few reviews we read prior to coming that seemed negative did not apply at all to our stay. We found everything to be just perfect. We stayed in one of the cheaper rooms, and even that was fine, very nicely decorated. We didn't have the best view from our balcony, but since we […] stayed in the least expensive room, it was expected that we wouldn't have a beautiful view. The resort location is perfect, walking distance to everything. The small beach area was lovely, as was the pool. And the grounds were also lovely, very tropical, and kept up very well. All in all, a great place with attentive staff. We will definitely stay again if we go back to Key West (which we are already planning) Read moreGenuine Hotels.com guest review
"Great Getaway for anyone or any group!"
Pier House was a great place to stay. Start with two minor negatives for us, stiff bed and seaweed at the beach. Both easy to deal with. Positives: Nice pool and we loved the small beach front and dock. The staff was very helpful. The hotel was elegant and clean with very up to date furniture, TV and style. The best part was, by far, the location. Everything […] on Duvall street was an easy walk. The CVS across the street was visitied 50 times I think, very nice to have. Next to the Sunset Pier. All around great place for bar-hoping party weekend, couple retreat or family outing! Read moreGenuine Hotels.com guest review
"Best Anniversary Yet!"
Really enjoyed every minute of our time in Key West at the Pier House. The staff was warm and welcoming. The location was convenient to everything we wanted to do. Thanks again, and I hope we will be back again.Genuine Hotels.com guest review
"Everything was just okay."
Everything was just okay. However, for the price I paid I expected so much more. However looking at the alternatives in Key West, it's about as good as it get. This is no lavish resort like those you find in Mexico. The gardens are pretty. The beach, well there is no really good beaches in Key West you should know that before you go and I did. The pool […] is so plain I didn't expect that. I asked the lady at the beach bar for a plastic cup for my kids and she was so rude and rolled her eyes this is after we ate and ordered drinks, it was just a cup, and it just set a bad tone, expected better service. Great location to everything. This hotel is really okay, but for the stars it received and the price I paid and the actual reality of the hotel itself it doesn't add up, must all come down to location. Read moreGenuine Expedia guest review
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