All hotels in Key West, Florida, United States of America
1 room, 2 adults
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1 Duval St, Key West, FL, 33040, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 503 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This beautiful hotel and spa is in a great location right at the head of Duval Street for great shopping and restaurants. There is a private beach and some of the rooms look out onto the ocean. It's a short walk to other attractions like the Hemingway House and charter/sunset cruises.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for your kind comments and five-star review. I'm so glad you enjoyed our central location and private beach. It sounds like you had a great time in Key West exploring all of the favorite attractions. We appreciate your recommendation and hope to see you again soon. Regards, Joe Dantoni
Other trip Feb 7, 2015
A Traveler
US
3.0 / 5Good
"Spa Building - not so spa-like"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was nice but building where we stayed (Spa Building) had construction going on outside which began at 6:30-7:30am. Rooms had a controlled temp which forced us to have to leave a balcony door open hence intensifying the noise. When we discussed this at checkout, we were given a smile and an "I'm sorry." - nothing to compensate. The $65 parking fee could have easily been taken off. Disappointed in their customer service.
Genuine Hotels.com guest review
3 night romance trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"First Class Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed every aspect of our stay. Location, amenities and style. We would stay again if we came back to Key West.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for choosing Pier House during your trip to Key West. I'm happy we were able to provide the best possible experience for your vacation. Please come see us again soon from Boston. Regards, Joe Dantoni
Other trip Jan 30, 2015
Saul
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pier House is clean, great location and the staff is very helpful. Tony & Andi at the front desk were great to work with. I would stay here again.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for the five-star review. I'm happy to hear you had a great experience with our friendly staff and enjoyed your accommodations. We appreciate you taking the time to share your thoughts, and I look forward to your next visit. Best, Joe Dantoni
Other trip Jan 30, 2015
J
US
4.0 / 5Excellent
"Perfect location, super staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The Pier House is ideally situated on the beach and Duval Street. The beach is small, but private so it doesn't get too crowded. The staff was superb as was the breakfast. (we didn't have lunch or dinner there) Our room location wasn't the best, due to its proximity to the Chart House Bar, it wasn't a huge problem for us, as were out late on most nights, but it precluded the use of our room's deck. Also, I didn't like the addition of the live entertainment at the Beach Bar (which was not there during my last stay). The volume was too loud for the space, and way too loud if you don't care for 70's soft rock. But overall, we thoroughly enjoyed our stay, and would definitely recommend it to others.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for choosing Pier House. We love our central location and are glad you enjoyed it along with our private beach. I appreciate your feedback as well as your recommendation. Please come visit us again soon. Regards, Joe Dantoni
Other trip Jan 30, 2015
Judy
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a great hotel close to everything. Very easy walk to all attraction, restaurants and bars. The staff is wonderful and go out of their way to make your staff enjoyable.
Genuine Expedia guest review
Response by Pier House Resort & Spa
We appreciate your five-star recommendation, and are so glad to hear you had a great time at Pier House. Thank you for staying with us and I hope you will come visit us again soon. All the best, Joe Dantoni
Other trip Jan 28, 2015
Ginger
US
5.0 / 5Outstanding
"January 2015 vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay was fabulous. The room was beyond what we expected (jr suite). It was elegant, big & most definitely clean. The bed was super comfortable....perfect. I never woke up throughout the nights which is unusual for me. The bathroom was freaking awesome. Shower area was big, fancy with enough room for both of us...hehe! It also had the shower from the ceiling instead of the wall which I love love love. Something so simple should be installed in every home & hotel. The rest of the bathroom was big as well. We never bumped into each other or got into one anothers way. Perfect. This is the nicest hotel I have stayed in at Key West by far. We do & will plan on coming back to this place. It is so convenient to everything & Duvall is right out your front door. Staff is wonderful & friendly. We were there Jan 14 - 18, 2015 so you know who was working those times - ya'll were the best. We left a very nice tip in our room for the cleaning staff as they were superb. Thanks for your hospitality!!
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thanks so much for taking the time to review your stay at Pier House. I'm thrilled the junior suite exceeded your expectations, and am glad to hear you took advantage of our ideal location. We appreciate your comments to our hardworking staff; I'll be sure to pass along to the team. I'm glad you had a great vacation, and I look forward to seeing you again soon. Best Regards, Joe Dantoni
Other trip Jan 28, 2015
Lisa & Rick
US
5.0 / 5Outstanding
"Nice hotel and resort with a beach and pool."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel and staff was excellent and helpful. we have no complaints of any kind. Would definitely stay there again.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for the five-star review! I'm glad we could provide a wonderful guest experience, and am happy to hear you enjoyed our private beach and pool. I hope to meet you during your next visit. Thanks again, Joe Dantoni
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel. Quiet and relaxing atmosphere. Great staff.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
3.0 / 5Good
"Just okay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Because we booked on Expedia we did not get the room location we were expecting. We moves rooms to a better spot but did not get the significantly lower price . Front desk staff was mostly helpful except one who was condescending. Concierge was outstanding.
Genuine Expedia guest review
Other trip Jan 21, 2015
married no kids
US
3.0 / 5Good
"First time in the Keys"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Our room had a distinct odor - that took 2 attempts to correct. They put in a dehumidifier - that finally took care of it. The tub filled up within 12 hours of emptying each time - leading me to believe something isn't right with the HVAC there. The hotel may have been top of the line 10 years ago - but not any longer. The curtains were old, there was no central air, and the TV had limited channel viewing. The bathroom however was recently renovated, and was beautiful! The tile floors were not cleaned well or regularly. Even shortly after a shower, our feet were black!
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for taking the time to share your thoughts about your recent stay at Pier House. I appreciate you bringing the issues to my attention, as we will certainly look into how we can improve upon the guest experience. I'm glad you enjoyed the renovations, and hope you give us another chance to impress you. Regards, Joe Dantoni
Other trip Jan 21, 2015
Pam
US
5.0 / 5Outstanding
"Perfect location and beautiful property"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a junior suite and loved it. Quite and serene although within moments of many activities. Well appointed room and bath. Enjoyed the outdoor sitting area off of our room. The pool and beach is very convenient and the beach staff are extremely helpful. Looking forward to our next visit.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Nice but pricey and was disappointed in this hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Went for 4 days the middle of January with my husband to the Pier House in Key West and got the Junior Suite Spa room. Room was comfortable and clean. However there is no elevator in this Spa building and was not offered help to carry our luggage up the stairs. For older people this was a problem. The outside balcony was very poor. Was disappointed in the asphalt roof covered with boards to make look like a balcony. Also the restaurant next door plays loud music you can hear. View on balcony was terrible. To park at this hotel costs $20.00 a day for your info which we were not told. It is secure however. This hotel is very high priced for the room I got. Probably will not stay in this hotel again and will go back to where I always stayed before. I usually don't give bad reviews but just wanted to be honest and how I felt on this hotel. Not worth the money.
Genuine Hotels.com guest review
4 night romance trip Jan 13, 2015
Lawrence
US
4.0 / 5Excellent
"Lack of privacy on balconies"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The two rooms we booked through Hotels.com were on the first and second floors in the main building. The rooms and bathrooms were very nice, but we could not use the patio and balcony. On the first floor, the patio was RIGHT next to the main doorway and walkway to the restaurants and beach. Everyone going there walked RIGHT past the patio. On the second floor, the balcony was at an "L" with the balcony of the room next door, half overlapping it. We couldn't even open our drapes, much less actually go out on the balcony, for fear of being watched by our neighbors. One more thing: the pillows are enormous, so we ended up not using any. Otherwise, though, the hotel is very nice! We were pleasantly surprised to find out there was a free shuttle to their other properties, including Southernmost House. Our shuttle driver, Louis (if I remember his name correctly), was great!
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Jennifer
US
4.0 / 5Excellent
"Nice and great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is the second time we've stayed at the Pier House and would do it again. It's nice, quiet, clean and friendly staff.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for choosing to stay with us again at Pier House. Our staff works hard to provide a great Key West experience, and I'm happy to hear they left a lasting impression. We sincerely appreciate your continued support, and look forward to your next visit. Best, Joe Dantoni
Other trip Jan 8, 2015
Kellye
US
2.0 / 5Fair
"Great location but that's about it."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
My room was next to the lobby and on the Duval St. side of the hotel. The air-conditioner sounded like a 747. Room not made up at 3:00 PM on my second day there. Wanted to get off my feet but they don't really have a lobby. Room was extremely small with no tub in the bathroom. As I said in the title, great location but not much else.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for sharing your thoughts about your recent stay at Pier House. I'm glad you enjoyed our convenient location, and am sorry to hear about your disappointment with your guest room. We offer a variety of room sizes and types, so please contact our reservations team directly for future visits to ensure we book the room that best suits your needs. Regards, Joe Dantoni
Other trip Jan 8, 2015
Fran
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great experience-beautiful view of harbor and sunset. Harbor Cafe very nice-good food, friendly/efficient staff
Genuine Expedia guest review
Response by Pier House Resort & Spa
I'm so glad to hear you had a great experience at Pier House and enjoyed the fresh dining at HarbourView Cafe. It is true, nothing compares to a Key West sunset! Thank you for the compliments regarding our staff. They work hard to ensure a luxury guest experience for you. Please come visit us again soon. Best, Joe Dantoni
Other trip Jan 6, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Location can't be beat. Quiet hotel (other than local roosters, which are all over the key) near the action. Small beach, small pool. Kids said the 'rain shower' was more 'like a thunderstorm' and there was no tub in the room. Two queen beds and a comfortable sized room worked fine for a family of 4. Beach at Fort Zachary Taylor park was fine for snorkeling - just be sure you have 'pool shoes' (which are for sale at the CVS across the way) as it's all coral in/near the water. Super easy walk to restaurants/activities/sunset viewing/etc. Self parking $20/day plus tax.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for staying at Pier House during your trip to Key West. It sounds like your family had a great vacation, and I'm glad our location worked out well for your activities. We appreciate you taking the time to share your thoughts, and I hope you will visit us again the next time your travels bring you to the Keys. Regards, Joe Dantoni
2 night family trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Location/Location/Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Next time this facility would be our first choice it's walking distance to all stores/Restaurants
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you, Donis, for the five-star review. We are conveniently located within walking distance to all the favorite Key West attractions, as well as have several dining establishments at our resort. We look forward to your visit! Regards, Joe Dantoni
1 night family trip Jan 3, 2015
Donis W
US
5.0 / 5Outstanding
"Great spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place, awesome location right on Duval street.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for the review and recommendation of Pier House. We appreciate your comments, and I'm glad our location worked out well for you. I hope you enjoyed your time in Key West, and we hope you will visit us again soon. Best, Joe Dantoni
1 night romance trip Dec 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Christmas in key west"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Best place that we have ever stayed!!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
I'm so glad you could join us for Christmas in Key West! We appreciate the five-star review and I'm happy to hear Pier House is at the top of your list. We'd love to welcome you again for the holidays next year, if not before. Thanks, again, and have a wonderful new year. Regards, Joe Dantoni
9 night family trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"Beach, pool, and amazing landscaping"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very friendly and helpful. They made you feel very comfortable and safe being there.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for the great review. I appreciate your compliments to our staff, and am delighted to hear you enjoyed our private beach, pool area and tropical landscaping. I hope you enjoyed your time in Key West. Please come visit us again in 2015. Thanks, again. Best, Joe Dantoni
Other trip Jan 2, 2015
Jan
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location is great, very clean, great staff. Spa and gym are very well done. Willing to accommodate an extra hour for check out time.
Genuine Expedia guest review
Response by Pier House Resort & Spa
Thank you for choosing Pier House Resort & Spa. Our spa and gym were recently updated, so I'm glad to hear you enjoyed them. We aim to provide the best guest experience possible, and are glad we were able to accommodate your needs. I hope you will visit us again in 2015. Thank you, again. Best, Joe Dantoni
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful Setting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great resort, very attractive setting with great ambience. Staff was very helpful and cordial. Rooms were clean. Heated pool, sand beach and proximity to downtown Key West a plus. A little pricey, but worth it.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Annette, thank you for joining us at Pier House. Our staff works hard to provide a memorable experience, and we appreciate your compliments. I'm glad to hear you enjoyed the private beach, pool and central island location. Thanks again for the five-star review, and we hope to see you again soon in 2015. Many wishes for a happy new year! Regards, Joe Dantoni
1 night family trip Dec 16, 2014
Annette
US
4.0 / 5Excellent
"Just the noise!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was excellent except for the noise at night. If your room is on the first floor near the lobby, as was our room, people talk very loud while they are waiting for the elevator... So don't take your room on the fist floor near the lobby... But everything else was excellent...
Genuine Expedia guest review
Other trip Dec 20, 2014
lise
US
4.0 / 5Excellent
"Would definitely stay again!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent location, large room, nice staff was able to accommodate special requests. Only stayed one night so didn't get to use amenities, but would definitely recommend.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for the great review of Pier House Resort & Spa. I am happy to hear that you enjoyed our prime location, spacious accommodations and personalized customer service. We hope you will be able to stay with us longer on your next visit to Key West and we appreciate your feedback! Regards, Joe Dantoni
1 night romance trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great value and room. Fully updated
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I am thrilled to know that you enjoyed our modern accommodations, offering stunning views of our beachfront setting. We welcome your feedback and look forward to your next visit. Regards, Joe Dantoni
1 night family trip Nov 25, 2014
Robert
US
4.0 / 5Excellent
"Secluded & Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for two days and all the staff were great & the property itself was gorgeous. The room had a private balcony. The only problem was there really was no Wifi. It would stay connected for maybe a minute or so, then completely no service. My cell phone provider is AT&T and I could not make a phone call, text or check e-mail. I would not stay here if you have to check in with work only because there is no communication to the outside world! Otherwise, it's a great place.
Genuine Expedia guest review
Other trip Nov 28, 2014
Marie
US
5.0 / 5Outstanding
"beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
we had a very wonderful stay with pier house , the private beach was spotless pool very nice
Genuine Expedia guest review
Other trip Nov 28, 2014
Mike
US
5.0 / 5Outstanding
"Great hotel and great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We checked in and were greeted by a very friendly employee who offered to upgrade us to an amazing room! We checked in on a Monday so there was probably extra availability, however he sure was nice to offer the upgrade! The room was amazing and we ended up staying an extra night. The location was perfect and we had a wonderful get away!
Genuine Expedia guest review
Other trip Nov 23, 2014
gusto
US
5.0 / 5Outstanding
"Convenient hotel to the water and duval street"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was our first time to Key West. We liked how the hotel was so close to all the shops, bars and restaurants on Duval Street. The staff was exceptional! We met with the concierge, who gave us several recommendations on things we could do (other than the options that are at the kiosks on the streets). We were able to book everything through the concierge and not have to worry about anything!! The hotel pool, restaurants and bar was nice. The view from the private beach was perfect! We will definitely go back again!
Genuine Expedia guest review
Other trip Nov 20, 2014
Carrie
US
4.0 / 5Excellent
"Clean, well-run, nice staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed in first floor in Atrium section. Room was modern, up-to-date and very clean. Shower was great, spotless and we really enjoyed the rain shower head. staff was extremely attentive and very polite. Outdoor bar was very nice also. We didn't use pool or room service so can't comment on those points. Location if hotel is excellent...bars and restaurants are within walking distance and a very well-stocked CVS is located directly across the street. Over all, I would definitely stay here again and I recommend this hotel to anyone looking for a very nice place that is close to all.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Location location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We have been to key west half dozen times. We stayed at pier house 3 times and we find it very convenient to beach and duval st where the action is. Also walking distance to Mallory square. We love the sunsets there
Genuine Expedia guest review
Other trip Nov 20, 2014
tony & mal
US
4.0 / 5Excellent
"Great proximity to beach and neighborhood."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The stay was exceptional except for the night we checked in, there was no one there to help get our luggage up to the second floor. That made it a little tough because I was on disability
Genuine Expedia guest review
Other trip Nov 20, 2014
love to travel
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel!! Clean and friendly staff!!! Location is great because you are near everything! I was sad to see my husband didn't book an ocean view room and the hotel upgraded us to one!!!!
Genuine Expedia guest review
Other trip Nov 20, 2014
michele
US
5.0 / 5Outstanding
"Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good location for the stay in Key West. We view was great and service was good.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I am delighted to hear that you took advantage of our convenient location within close proximity to popular Key West attractions. I am also glad that you enjoyed our associates’ service. I hope to see you again on your next visit to Key West. Regards, Joe Dantoni
4 night romance trip Nov 13, 2014
Cecil
US
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service. Beautiful resort with heated pool and private beach right on Duval Street!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for enjoying Pier House Resort & Spa during your visit to Key West. I am glad that you enjoyed our private white-sand beach. We appreciate your kind comments regarding our staff as they strive to provide excellent customer service. We appreciate your feedback and I look forward to your next visit to Key West. Regards, Joe Dantoni
3 night romance trip Nov 10, 2014
Karin
US
5.0 / 5Outstanding
"I fell in love in Key West at the Pier House..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I came down for a work break to Islamorada and had such a great time with friends from Key West I took extra time and drove to KW, went online, as I didn't think I had a chance to stay anywhere as it was race week, well Pier House offered the best rate, location and eloquence ever. I had always wished I had the money to stay there in the past, as it is the Diamond of Hotels in KW, so, to my surprise, not only could I afford it, it was everything I envied about for years. I guess my hard work paid off because I could well afford to enjoy staying there and cross off another dream from my bucket list. I will be back very soon. Elizabeth Cordier PA
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Elizabeth, thank you for your wonderful review of Pier House Resort & Spa. I am delighted to hear that you enjoyed our convenient location at the end of Duval Street within walking distance of popular Key West attractions. Our resort is ideal for guests seeking a relaxing beachside getaway – I am glad that you enjoyed it! I look forward to your future visits. Regards, Joe Dantoni
1 night trip Nov 2, 2014
Elizabeth
US
5.0 / 5Outstanding
"WE'LL BE BACK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WE LOVED IT. WE WENT WITH TWO OTHER COUPLES AND EVERYONE'S EXPERIENCE WAS WONDERFUL. LAST YEAR I STAYED ACROSS THE STREET AT MORE MONEY - BOTH PLACES ARE A GREAT OPTION!
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your kind review of Pier House Resort & Spa. I am so glad to hear that you and your friends had a terrific experience with your stay at our beautiful beachfront resort. I hope you will all be joining us again the next time you find yourselves in Key West. Regards, Joe Dantoni
1 night romance trip Oct 28, 2014
Audrey
US
4.0 / 5Excellent
"Great place to stay in Key West!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, Great service! I will recommend to everyone visiting Key West.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thank you for your review of Pier House Resort & Spa. I am delighted to hear that you enjoyed our convenient location at the end of Duval Street, within walking distance of popular Key West attractions. We appreciate your recommendation, and look forward to your future visits! Regards, Joe Dantoni
1 night family trip Oct 29, 2014
Britt
US
4.0 / 5Excellent
"Hotel Grounds are Beautiful!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room was good, not what I would consider luxury but clean and the setting and hotel grounds were VERY beautiful and well kept
Genuine Expedia guest review
Other trip Oct 20, 2014
C & M
US
5.0 / 5Outstanding
"Fantastic Birthday Vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed 5 days at the resort and must say it was worth it. My room was very comfortable and clean with an amazing view of the harbour. The resort restaurant food was very good and if you go plan a spa day. The spa was simply amazing! The beach at the hotel is not really a traditional beach but you can get in the water and relay under the sun. Overall, it was a great vacation getaway.
Genuine Expedia guest review
Other trip Oct 10, 2014
Sabrina
US
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Pier House is ideal for a getaway to Key West. It's location is just perfect and within walking distance to major attractions, restaurants and of course Duval Street. It has a small but nice beach which is meticulously maintained and has a great staff. Everyone is friendly, efficient and very accommodating. The concierge was also very helpful. I don't have any negatives to say about this resort. Ther is an onsite restaurant and two bars.
Genuine Expedia guest review
Other trip Oct 9, 2014
Athens Hootie
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great place to stay..The staff was excellent.I will b staying at Pier House again.Thanks for the fun..
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Thomas, thank you for taking the time to review Pier House Resort & Spa. I am delighted to hear that you enjoyed our personable associates. We will surely pass on your kind words to the team. We are looking forward to your next visit! Regards, Joe Dantoni
3 night romance trip Sep 22, 2014
Thomas
US
5.0 / 5Outstanding
"The place to stay if you go to Key West"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a positive experience. Hotel was confortable, service was good, location excellent, and atmosphere very welcoming.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent location, friendly staff. Hotel had all the amenities we needed. I loved the large bathroom and shower! We had a pool view and the grounds were beautifully maintained.
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Nicole, thank you for taking the time to review Pier House Resort & Spa. We are so glad to hear that yo enjoyed our beachfront location extending luxury amenities and stunning water views. We do hope you will be joining us again on your next visit to Key West, Nicole! Regards, Joe Dantoni
1 night trip with friends Sep 16, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
They put us in the worst room they had when the hotel was only 1/4 full. Our room overlooked a construction site that was tempory work by the city of Key West. Total in attention by the staff. Room 608 was the only one without a balcony and my roommate was a smoker, which meant she had to go all the way outside to smoke.
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel friendly and courteous staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When we arrived the hotel staff was there to meet us and take our belonging and us to the check in. Once there the desk people were very efficient .and fast getting us checked in and to our room. Our arrangements was for a room with two beds in it ( my fault for not asking for a single queen) but the staff seen that we were a marred couple and automatically upgraded us to a room with a single bed. THANK YOU.This hotel is ideal for KEY WEST because of its location right on Duval street you can leave your car and easily walk to Sloppy Joes, Mallory Square c vs drug store and many other major places on Duval street.They have a very nice private beach,swimming pool, bar restaurant with good food and for you brave people a secluded private topless beach. The one thing I did not like about this place was you pay 20.00 dollars a day for parking.We were not told this until we got our bill on the last day.When I questioned this they said everyone in Key West charges for parking. We had handicap stickers so there was no charged . .
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to many activities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very happy with our stay. Staff very helpful. Would return again.
Genuine Expedia guest review
Other trip Sep 7, 2014
dave
US
4.0 / 5Excellent
"Across from Mallory Square and with private beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice weekend retreat
Genuine Hotels.com guest review
Response by Pier House Resort & Spa
Earl, thank you for your review of Pier House Resort & Spa. We are so glad to hear that you enjoyed our convenient location right at the end of Duval Street, within walking distance of premier shopping, dining and entertainment. We do hope you will be joining us again on your next visit to Key West. Best, Joe Dantoni
2 night family trip Aug 29, 2014
Earl
US
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