All hotels in Brussels, Belgium
1 room, 2 adults
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Boulevard Charlemagne 11-19, Brussels, 1000, Belgium, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 331 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.8
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Very handy for euroquarter"
Well positioned for EU quarter and close to metro. Clean and tidy.
Genuine Hotels.com guest review
4 night trip May 23, 2014
A Traveler
IE
5.0 / 5Outstanding
"Just what I was looking for"
No issues, and the hotel was ideally placed. Quiet too, no traffic noise in my room.
Genuine Hotels.com guest review
1 night business trip May 22, 2014
Donald A
GB
3.0 / 5Good
"A little disappointing!"
The hotel was ideally situated close to a metro station and only 3 stops into the centre of Brussels. It didn't start well as they didn't have the information about our upgrade and the first room we were sent to had not been cleaned! They did quickly rectify this and give us another room. Although the rooms were OK, they were not as luxurious as the photos and hotel information suggested. The beds were however very comfortable. House keeping was OK and generally the staff were very helpful on reception.
Genuine Expedia guest review
Other trip Apr 28, 2014
Tigger27
GB
5.0 / 5Outstanding
"Conventiently located"
I have stayed at the Silken many times. The hotel is perfectly located in the EU district and rooms are clean and comfortable. Be warned that room price fluctuates wildly depending on EU activity.
Genuine Hotels.com guest review
1 night business trip Jan 12, 2014
Charlie
IE
4.0 / 5Excellent
"Nice hotel, reasonable location."
Hotel was exactly what we needed it for, nice room to stay in in between exploring the city and surrounding areas. good hot shower, although the shower screen was not big enough to prevent the floor from getting wet. Room was kept clean and fresh towels/tea/coffee etc provided each day. Bed was very wide and comfy but two single duvets instead of a double was a little odd. Spa facilities were good but at an extra charge. Plenty of food places nearby but all very similar, pizza/pub and many were closed during our new year stay.
Genuine Expedia guest review
Other trip Jan 4, 2014
sophie
GB
5.0 / 5Outstanding
"GOOD HOTEL"
VERY CONFORTABLE.
Genuine Hotels.com guest review
2 night trip Dec 20, 2013
A Traveler
GB
4.0 / 5Excellent
The hotel was beside the european union building and close to the metro - very convenient. During the week there was a small cafe attached to the hotel so you didn't have to pay the exhorbitant price of 27 euros for the hotel breakfast! Unfortunately at the weekend the cafe is not open and there is nowhere else to get a cup of coffee or less expensive breakfast. The hotel did not offer any alternative other than instant coffee (no milk provided) in the room. This was the only downfall of an otherwise excellent hotel. We also had an evening meal at the hotel which was of excellent quality and good value (unlike the breakfast!)
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
GB
4.0 / 5Excellent
"Functional hotel next to the EU"
Nothing special, but equally nothing wrong. It is very well located and has all the capability you need. Can be expensive (hence a slightly lower overall score)
Genuine Hotels.com guest review
1 night business trip Nov 25, 2013
Dave
SG
3.0 / 5Good
"Centrally located"
The hotel is well located vis-à-vis the office of the Commission and Council, however it has an annoying policy of charging for breakfast at 27€ a pop. The price is not commensurate with the quality of the breakfast. The other annoying aspect of the hotel is the long corridor and the fact that the ground floor is one floor below the street exit of the hotel. Therefore, one needs to bring the luggage down a long corridor and up one flight of stairs before one can exist the hotel.
Genuine Expedia guest review
Other trip Oct 16, 2013
A Traveler
GB
3.0 / 5Good
"A little out of the way from the centre"
A little out of the way from the centre situated in the business quarter of the town.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
GB
5.0 / 5Outstanding
"Ahhh! The Silken....."
Superb.
Genuine Hotels.com guest review
3 night trip with friends Aug 30, 2013
Dog Scropples
GB
3.0 / 5Good
"Handy for the Metro"
Not bad but not the best. Clean and comfortable. Underground car parking available but expensive. Hotel couldn't provide car hire.
Genuine Expedia guest review
Other trip Aug 28, 2013
PhilC
GB
5.0 / 5Outstanding
"Great for business or leisure break"
We have stayed at the Silken before and this occasion has been no different. Perfect location for touring Brussels as a holiday maker or for a base if on business. The hotel staff are friendly and helpful. As before hotel parking is a bit of a squeeze if you are driving a larger vehicle and the carpets in the rooms we have stayed in could do with a deep clean, apart from that the hotel is superb and as such we will be staying again in a few months time.
Genuine Expedia guest review
Other trip Aug 20, 2013
Sean & Jessica
GB
4.0 / 5Excellent
The restaurant personnel was quite rude. The hotel itself is proper for business travellers, ensures all necessary comfort
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
A Traveler
IE
2.0 / 5Fair
"would not go back"
The staff here was very unfriendly and cold. They did not make my stay feel comfortable at all
Genuine Hotels.com guest review
2 night trip Jul 31, 2013
Allison
IE
5.0 / 5Outstanding
"Great hotel"
Great location, hotel is lovely, loads of restaurants near by, 4 short metro stops from hotel.
Genuine Expedia guest review
Other trip Aug 6, 2013
A Traveler
GB
3.0 / 5Good
"Rooms were badly cleaned"
The room given was quite smelly, so we looked for a replacement room. Receptionist could have been friendlier and more customer focused as she almost didn't believe us. The replacement room smelt a little musty though it wasn't as bad as the first one and leaving the windows open helped. On the second day, the room was not cleaned, so we complained to the duty manager who was more helpful and had it sorted out.
Genuine Hotels.com guest review
3 night trip Jul 25, 2013
A Traveler
GB
4.0 / 5Excellent
"Great hotel for a long weekend"
I booked the Comfort Room which turned out to be located at the front of the hotel. My room had the benefit of a small balcony large enough to get out on to stand, but not sit out on. I was also impressed with the provision of a trouser press in the room. A bath robe and slippers were also provided. A kettle is provided in the room for tea/coffee-making. My Comfort Room rate did not include breakfast which, at €27, seems a bit steep. Fortunately, there is a cafe nearby where you can have a continental breakfast for under €4. Free WiFi was a definite benefit. Although the hotel is not located in the city centre, the nearby Schuman rail/metro station is highly convenient.
Genuine Expedia guest review
Other trip Jul 29, 2013
Hamish
GB
3.0 / 5Good
"Not 4 star"
After checking in, room was very smelly, so went back to reception and asked for a new room. Second room smelt a bit musty, as if it hadn't been used in a while, but letting in some fresh air helped. The next day, the room was not made up by cleaners, so complained to reception. In fairness, the duty manager offered a free breakfast, but overall the impression was that the service should have been much better for what is supposedly a 4 star hotel.
Genuine Hotels.com guest review
1 night trip Jul 24, 2013
A Traveler
GB
4.0 / 5Excellent
"Good value on a Sunday evening!"
Modern and clean - recommend for the EU institutions.
Genuine Expedia guest review
Other trip Jul 28, 2013
A Traveler
GB
2.0 / 5Fair
"Tired hotel in a lovely city...."
Returning to this hotel for the first time for six or seven years, it appears that little investment has been made by its new owners. Rooms are tired, aircon (on some of the warmest days in Brussels for years) is poor to non-existent. Other than breakfast (which was excellent) this hotel has little to recommend it. Be warned that the hotel does not honour the VIP Access programme if you have booked anything other than the most basic of rooms - and that there is no warning about this on the Expedia site.
Genuine Expedia guest review
Other trip Jul 24, 2013
Andrew
GB
5.0 / 5Outstanding
"Great hotel"
Beautiful hotel Nice spa (chargeable at 10 euros a day if not included in your room choice) Clean!!!! Great service Great location - not noisy Easy commute options with local transports - walking distance from a few metro stations and buses to town
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
GB
2.0 / 5Fair
"disappointing"
Our room was very disappointing - small window, dark and furniture was tired and worn. There was a large chip in the bathroom basin and we were not offered the welcome drink or newspaper. We realised the following day that we had not been allocated the correct room. We had paid for the Silken Club King and had not been allocated one of these. I pointed this out to a receptionist and for the second night we were moved. This room was significantly better. However we had to ask for the welcome drink and there were no newspapers. There was no offer of any compensation for their mistake - something like an extra drink in the bar may have satisfied us. We have stayed in far better Brussels hotels and will not be returning to this one due to this unsatisfactory experience.
Genuine Hotels.com guest review
2 night trip Jun 14, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great location for business or leisure"
The location of this hotel is superb, adjacent to Schumann metro station. There are good facilities and the rooms are very comfortable. We had breakfast each day, which had an adequate selection of continental and cooked breakfast items. The car park has very narrow access, anything wider than a BMW X3 would struggle!! All in all a great hotel to stay in. We are already planning to return there in couple of months.
Genuine Expedia guest review
Other trip Jun 11, 2013
Sean and Jessic
GB
5.0 / 5Outstanding
"Ok"
Really nice hotel, but not really close to the city centre and attractions.
Genuine Expedia guest review
Other trip May 29, 2013
A Traveler
GB
5.0 / 5Outstanding
"Second Stay in matter of weeks - Still great"
I returned to this hotel for a 2nd stay ( single night, Friday ). The price for week-end night plus a recent positive experience of this hotel make this an easy choice. Again I found everything was perfect. Allowed me to check-in early in the day on Friday ( 11am ) which was great. Friendly staff, good sized room, all services were great. Very happy with this choice.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
IE
4.0 / 5Excellent
"Great hotel for week-end break"
Great hotel for week-end break in Brussels - price at week-end is very good I would suspect due to not having the EU Commission clientele that they would have during the week. Located next to Schumann metro station it is so convenient to getting around Brussels. Hotel is very clean and service was really good when I was there. Lots of very goods bars and restaurants in the vicinity as well. Great experience and I will use again.
Genuine Hotels.com guest review
2 night family trip Apr 13, 2013
A Traveler
IE
3.0 / 5Good
"Good for euro quarter"
The room while a good size was a bit shabby and in need of new furniture and decoration. The air con was also a bit tempremental
Genuine Expedia guest review
Other trip May 8, 2013
A Traveler
GB
4.0 / 5Excellent
"Perfect location"
The hotel is perfectly located and very east to travel around. Great for business. However, the room is too dark for working at night. Enjoyed my stay and will return again
Genuine Expedia guest review
Other trip Apr 28, 2013
A Traveler
HK
4.0 / 5Excellent
"Quite good price/quality"
Free Internet available was super show (256kb/sec). The hotel seemed a bit 90s, a bit old, but good enough for a couple of nights
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
GB
4.0 / 5Excellent
"Good business hotel, convenient for the EU"
I've stayed here several times now on visits to the EU. Very convenient for all EU buildings and a decent if not spectacular selection of pubs and resaurants within easy walking distance. Try Viticolo just around the corner for a very nice, intimate and fine Italian dining experience with a great wine selection and VERY friendly service. Hotel is very clean, modern, has a decent restaurant if you decide to dine in and the bar is small and cosy for a late night drink.
Genuine Expedia guest review
Other trip Mar 20, 2013
Stu
GB
3.0 / 5Good
"Convenient basic business hotel"
Basic business hotel reasonably convenient for European Parliament. Classified 4 star but realistically 3/4 star. Given a disabled room left a large expanse of unfriendly cold black tile in the bathroom - would not want to be walking on it in winter or indeed trying to get warm with the very thin and extremely small duvets. Acceptable not exciting. reception and check in apeared disorganised.
Genuine Expedia guest review
Other trip Mar 7, 2013
Nigel
GB
4.0 / 5Excellent
"A gem!"
The hotel was great and well located. It's outside the main city centre but there were plenty of local restaurants and bars within a few minutes walk. The Metro system is great value and easy to use and just a few minutes walk from the hotel. A great base from which to explore!
Genuine Expedia guest review
Other trip Jan 7, 2013
David
IE
3.0 / 5Good
"Very helpful sir of the staff"
Only first day we have sachet coffee. And sugar. Following another 4 days our 3 rooms never refill sachet of coffee or sugar. When we ask for day tour to Amsterdam but next days after we all ready suddenly been told the one we booked is city tour. Not the tour to Amsterdam , all plan cancel so disappointed. One thing make us no complain no more the staff try to find other solution. But the end we do our own way.
Genuine Expedia guest review
Other trip Jan 1, 2013
Rose lili
GB
4.0 / 5Excellent
"good hotel for a base."
Very modern hotel, with not a lot of character. Breakfast was excellent. drinks and breakfast was a little expensive. a half hour walk to the centre or a 10 minute Metro ride for 2 euro. Room was very warm although it was December and the controls would not reduce the temperature.
Genuine Expedia guest review
Other trip Dec 17, 2012
A Traveler
GB
5.0 / 5Outstanding
"Excellent Location, Excellent hotel"
Two nights in the hotel, which included a slightly late check-in and a late check-out. The staff were helpful from the word go, friendly, efficient and courteous too. Room was spacious and clean. Round the corner from two excellent little restaraunts, and two nice bars as well as a quick stroll to the Metro station. Highly recommend.
Genuine Hotels.com guest review
2 night trip with friends Dec 7, 2012
Dan
IE
4.0 / 5Excellent
"Close to EU Buildings"
Excellent hotel for EU business
Genuine Hotels.com guest review
1 night business trip Dec 2, 2012
Paul
IE
2.0 / 5Fair
"very long walk from reception to rooms"
verylong walk from reception to room. staff not very helpful furniture very sombre. lighting not very good. no radio that I could find. if I'd been able to stay longer might have enjoyed breakfast tho' at 22 euros very expensive, you can buy a whole meal for that. Nice to be able to open windows.
Genuine Expedia guest review
Other trip Nov 30, 2012
A Traveler
GB
5.0 / 5Outstanding
"Great stay!"
Gorgeous hotel; we really enjoyed our stay. The staff were incredibly polite and infinitely helpful, and the hotel was clean, welcoming, warm, and overall very impressive!
Genuine Expedia guest review
Other trip Nov 18, 2012
Ben
GB
5.0 / 5Outstanding
"Business location, excellent!"
Great location, All excellent!! Great breakfast and service!
Genuine Expedia guest review
Other trip Oct 9, 2012
A Traveler
GB
4.0 / 5Excellent
Very nice hotel, got a very good deal. Beware that the parking is under the hotel through a very narrow section that a large saloon car would have trouble to pass. Had to park out front on the very quiet street and reasonably safe from damage/ theft on the street
Genuine Hotels.com guest review
Other trip Aug 6, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Stay away!"
This is not a 4 stars hotel anymore, more like 2 or 3. Rooms are worn out and the a/c didn´t work. When we called the reseption to tell about the a/c problem, they said they were going to send someone, but we never heard anything. They also mysteriously withdrew 50 euro from my credit card without any information about what this was for.
Genuine Hotels.com guest review
1 night romance trip Jul 23, 2015
A Traveler
NO
4.0 / 5Excellent
"Good location"
Nice hotel, good location, very helpful staff.
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Petur
IS
4.0 / 5Excellent
"A recommander"
Visite de la ville, confort et gentillesse , chambre exécutive , petit déjeuner excellent 1seul peignoir dans la chambre et 2 paires de pantoufles Spa salle de gym sympa
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
marc
FR
3.0 / 5Good
"Ekstra betaling for treningsrom"
Helt greit hotell med bra beliggenhet. Minus at man må betale 10 Euro for å benytte hotellets treningsrom.
Genuine Hotels.com guest review
3 night business trip May 31, 2015
A Traveler
NO
3.0 / 5Good
"Udemærk"
Der er mange ting i spaområdet, som er i stykker: brusere uden vand, skabe uden låse og så videre.
Genuine Hotels.com guest review
3 night family trip May 22, 2015
Nano
DK
5.0 / 5Outstanding
"Un bon hotel !"
Nous avons passé deux jours dans cet hotel très bien situé près du métro et de bonne qualité pour le prix comparé aux autres hôtels de même catégorie. Le SPA pour 10€ par personne / jour est bien (une piscine avec n'aurait pas été de refus. Le petit café à l'entrée permet de se restaurer rapidement si besoin.
Genuine Hotels.com guest review
2 night romance trip May 14, 2015
Constance
FR
3.0 / 5Good
"Well located but aging Infrastructure"
Super location Aging infrastructure Extra costs foe everyitem breakfast 27 €, Spa (bubble & steambath) 10 €, Fitness 10 € ...
Genuine Hotels.com guest review
1 night business trip Apr 28, 2015
A Traveler
CH
4.0 / 5Excellent
"UE"
La habitación podría haber estado un poco más limpia y el hotel servir zumo natural.
Genuine Hotels.com guest review
1 night business trip May 3, 2015
Luis
ES
3.0 / 5Good
"Bedre med intet internett, enn et dårlig internett"
Internett er for dårlig. Noe slitt hotell. Ikke lenger verdt de 4 stjernene!
Genuine Hotels.com guest review
2 night business trip Apr 27, 2015
A Traveler
NO
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