"Avoid at all costs! Dreadful hotel"
This hotel was possible the worst resort I have ever stayed at. Rooms were dirty... We flipped the cushion and there were public hairs!!! The food was so bad that I ate salads the entire time and I'm not picky with my food. No entertainment at the pool and the staff was not welcoming at all. Service was really bad... Just Avoid this place if you'd like […] to enjoy cancun Read moreGenuine Expedia guest review
"Beach was gorgeous. Walking distance to everything"
We were a little leary of all the comments about the vacation property presentation. Even though it seemed like you are treated a little different unless you are a member, it was still a great time. My wife and I had not had a vacation in over 2 years and this was perfect. We did nothing but enjoy our rest and relaxation. It was also being nice to be […] close enough to go shopping too. We cannot wait to go back!!! Make sure if you go to the nightly shows, you sit in Miguel's section Read moreGenuine Expedia guest review
Traveled with a group of 13..We had a wonderful time at this resort..The view is amazing..The staff was great..especially Jorge around the pool..The activities staff were very friendly and kept us entertained. The shows were good..The food was very good..The hotel was clean..There were plenty of chairs by the pool and on the beach. We had access to […] the members area but never used it. The drinks were good..The location is perfect b/c its walking distance to most everything! Read moreGenuine Expedia guest review
its a decent hotel... just remember its a 3 star hotel and dont expect too much but over all thats a good one with great foods and awesome beach viewGenuine Hotels.com guest review
"what you see is not what you get"
I found the Sunset to be a disappointment. The room that we booked was not the room recieved and when questioned I was told that that happens all the time and they could do nothing to fix the problem. I was told that I should just be happy with what I got coz there were worse rooms in the hotel. Service at the restaurants was just o.k. no one seemed […] to go out of their way to please. Food was ok except for the seafood which was frozen ,not fresh. I think being on the beach fresh seafood should be a given. We had to attend a presentation for the hotel and was told it would only be 90 minutes. 7 hours later we were returned to the hotel. lost a whole day of beach time . Read moreGenuine Expedia guest review
The staff are all wonderful wonderful wonderful. Can't say that enough. We had to do the timeshare presentation but the young gentleman, can't remember his name, that gave us the presentation was very pleasant, intelligent, and not pushy at all. My buddy even purchase a timeshare on his own free will. I was more interested in getting back to tequila […] volleyball! Drinks were all good, lots of top shelf liquors to choose from. Since we were on a bachelor party we certainly got our money's worth from the drinks! (hopefully they don't raise the prices on you because of us!) There were 10 guys that went.. Beautiful ladies working for the resort.. Great lobster dinner at SRBR one night too! If Cancun is your destination, I would highly recommend this resort. Great value for the price too! Read moreGenuine Expedia guest review
"Mandatory Timeshare Presentation"
Food was more or less OK (Not much vegetarian food at night, Asian food was so salty with too much soy-source in anything), Clerks were very friendly, Location was great. It was noisy at night, because the room was facing the open-air Italian Restaurant located in the middle of the building structure. Especially if you're the one to use Sofa-Bed in […] the kitchen space in your room. Biggest problem was Timeshare presentation. I wasn't expecting it when I reserved, but they described it "mandatory". We spent 4 hours for it, 2hours short tour to the other location of the same RCI group, 1hour tour to Sweet rooms in this hotel with gorgeous view, then 1hour soliciting time for good investment in membership of RCI. Without membership, WIFI is not free ($25 for a week). Still, if you're OK with half-day-long timeshare presention, I still recommend this hotel. Read moreGenuine Hotels.com guest review
"TIME SHARE.........................TIME SHARE....."
This is a Time Share orientated place. We were hijacked by our concier and were not allowed to go to our room until they made us confirm a time share presentation that we didn't know about or want, after we were told that we must do we conceeded to a 90 minute presentation. we were very upset because we traveled for 15 hours no room access,no drinks,or […] food. and we were only there for 4 days and 3nights so we did not plan on a presentation. On our second day the 90minute presentation took just shy of 4 hours totla rediculous because we told them upfront that we didnt want nor was interested in buying one. we felt very pressured and almost strong armed when we were tag teamed by 2 sales people who insisted that their 70percent conversion rate to sell people will work on us, NEGATIVE! After concluding our meeting we felt like we were going to get charged xtra for our all inclussion that we had already paid for do to their strong arming not working on us, all wenet well on check out,as far as the peolple that go there and own already treated us warm and like family, very relaxed the room by the way had NONE of the following: balcony had 2patio chairs,no ocean view,in room kitchennete dishes frig/microwave,seperate eating area,desk,chair sofa sleeper,slippers robe. NO NO AND NO.......we just wanted a quick family get away instead we were corraled and bullied about a Time Share. Its a shame because the place is pretty and the workers are wonderful...........beach is breathe taking Read moreGenuine Expedia guest review
"This hotel ripped me off !!!!!"
The hotel does not offer all the amenities that Expedia promised me. No free internet no flat tv no hair dryer no ipod docking station no bathrobes no slippers no premium bedding no clock no cd player these amenities are only for "members"Genuine Expedia guest review
"Perfect all-inclusive girls getaway"
Just got back from a stay at Sunset Royal and I want to return already! Despite a pretty full hotel, Sergio at check in helped find my friends and I two rooms on the same floor, with ocean views! Ever and Luis, our amazing bartenders, made delicious margaritas (and as they were unlimited, we made very good friends with them haha). The service from everyone, […] including our new friend Heidi, was consistently great (although I'm sure it helped that I mainly spoke to them in Spanish...but they do speak very good English). The LOCATION was great - its in the hotel zone but very close down to the bars/clubs, so we walked to Senor Frogs one night, and could have walked to/from the clubs if we wanted to. The hotel does run a nightly shuttle TO the clubs, but since its only a one-way ride, it made it convenient that we were so close. There is also a pharmacy in walking distance (for the morning aspirin and after-sun aloe). Even though we were not RCI owners, we were always treated well. The only reasons I didn't give a 5 star overall rating are 1) the food, while good, is not great...buffet is typical but didn't blow us away, and 2) there is no swim-up bar! But since the service is so great, there's really no need. For a great, inexpensive all inclusive, GO HERE!!! Read moreGenuine Hotels.com guest review
The place is going to remodelation and not all of it is in use. Noise sometimes.Genuine Hotels.com guest review
"It is a really nice place for family rest."
The hotel and the resort produces a very favourable impression, both with its location and the quality of service. The adequately equipped beach is literally at a hand's reach. You will easily find there a place to your chioce - either in the sun or in a shadow. It is favourably complemented by a pool - mostly enjoyed by kids, a jacuzzy, spots and leasure […] facilities. The staff is very helpful and friendly, the bufet meals and restaurants are quite good, though the Italian restaurant reminds you little of Italian cuisine. The rooms are clean and well taken care of, though we could not find some trifles - like bath robes or sleepers, promised in the hotel reservation liflet. The evening entertainments could be more diverse, but you can find the activities you need in the nearby hotels. I would rather recommend the resort to families, both with children or just couples. Read moreGenuine Expedia guest review
"Be ware of timeshare sales presentation"
The hotel was mostly clean. Food and drinks were good except that top shelf liquor was just there for show and buffet items were repeated daily. The nightly shows were fun. Be ware however that you must attend a sales presentation for the club's timeshare. They say it takes 90 min but ours took away 5 hours of our day. This is not very obvious when […] booking. Read moreGenuine Expedia guest review
"Resort with great staff!"
Arrived at the hotel at 11am and a room was available for check-in. Greeted by one of the reps from the concierge who was really helpful only to get our buy-in to attend the "presentation" and explained all the perks we would receive by simply going to the presentation. After 20 minutes, we got to the room. Room was a good size and clean. Beach is beautiful. […] Resort is small so by day 3, it started to get boring. Host made 2 reservations at the ala cartes but only 1 was confirmed. Food was the same each day without much variety. Staff was great - very attentive. Hosts are very pushy about getting guests to attend timeshare presentation. Room service was a plus but we had no table in the room to eat on. Will most likely not return again. Read moreGenuine Expedia guest review
"No Complaints here"
Our family stayed here for 6 days and we had a fantastic time. The ocean was beautiful and the staff were great. The hotel was clean. The food was pretty good. It was definately a fun experience for the family. The rooms had showers only (FYI). The outside of the hotel was average, but the staff and location was exceptional. Definately take the Xel-Ha […] and Tulum tours! Read moreGenuine Expedia guest review
"an awful place!"
stay away from this rci hotel.all benefits that are listed on expedia.com are only for rci members and the hotel timeshare owners. the room description and list of ameneties are not REAL!!!!!!Genuine Expedia guest review
"Royal sunset may 2012"
This was my first time traveling to cancun. I have visited other parts of Mexico and various other locations. The other times I gone to Mexico I have stayed with the Riu hotels....I chose sunset this time for a cheaper rate and to try something new. My overal experience was good. I traveled with my mother for her 50th birthday. Most of the staff was […] very friendly, the food was great and always fresh, loved the beach location. My biggest comaint was the push to buy a time share. If you became a "member" of the Royal sunset and other resorts you were granted many more privileges. That's great but when I purchased an all inclusive package I wanted it to be all inclusive. I didn't appreciate the segregation between members and non members. Overall though I enjoyed the stay it was worth te price I payed! Read moreGenuine Expedia guest review
"Good place to be close to great areas of the city"
Good hotel if you expect to have a place to take a shower and sleep with medium confort. The position, close to a nice part of the beach and the Coco Bongo area is the most delightly aspects of the hotel.Genuine Expedia guest review
The Hotell Was GREAT!!!!!!!!TheFood,Staff, & The Entertainment Will Be Comeimg BackGenuine Expedia guest review
I SAW CUCARACHAS IN THE RESTAURANT and one day dont clean the roomGenuine Expedia guest review
"Great location, not great service"
The hotel has a wonderful location but the service and food was not spectacular. It is an extremely family oriented hotel. It is also nothing swanky, but as a student the all inclusive package is good enough since you would really only be at the hotel to eat and sleep.Genuine Expedia guest review
Nothing on the description of the hotel was correct. Check in was really at 4 PM and check out was really at 10 AM. Wii fi was NOT free. There were really only 2 restaurants in the hotel, you were required to make dinner reservations the day before, and the menu had very, very little to choose from. Our first night in our room we found a huge cockroach […] in our bathroom so they moved us up 1 floor, only to find it to had bugs. Very disappointed in the hotel! Spend a little more money and go some where nicer. Read moreGenuine Expedia guest review
"Mar 3-10th vacation."
We did the all inclusive package and were very satisfied. The food was good and the entertainment provided was also good. Everyone at the hotel always treated us very well. We were there for a week with family and friends and had a very nice time. The beach in front of the hotel is also very nice. Nice and clean and ocean was beautiful.Genuine Expedia guest review
Had a great time! Good food, great service!! Loved the evening shows!Genuine Expedia guest review
"Would go back!"
We had a great time and were very pleased with this hotel. Time share people were no problem. they asked if we were interested and we said no and that was that. You can ask for top shelf drinks and no extra cost. Service and meals were great !! Played live music in the small bar at night. drinks served around the pool and on the beach!! was there for […] a week and never got sick of the food. room service was good also. best all inclusive i have been to in cancun and this was my 6th time!! Read moreGenuine Expedia guest review
"If you're not an "owner" here - you don't matter"
I would not recommend this hotel to anyone. When I booked it, I didn't realize that we were going to get harrassed to buy a time-share. We couldn't do anything at the hotel or any of the other related hotels until we went to this presentation. Finally gave in and our "salesman" was extremely rude. Since we were not "owners" at the hotel, we were placed […] in a room full of mold. Our room spelled, we could see the mold in our bathroom and there was a restaurant right outside our door. They made a lot of noise throughout the night at the restaurant which made for a lot of restless nights. I asked to move the first three days we were there and they told us that they would see what they could do. Needless to say, we were stuck in our room until my husband had enough the second to the last day so he asked to move ... and we were able to move to a beautiful room. Very frusterated that it took that long. The waite staff were great. Very helpful and accomodating poolside and by the beach! There were many things that were supposed to be included with our room (according to Expedia) ... but many were not. Lots of broken promises. One good thing out of our stay was the beautiful weather! Couldn't have asked for anything better. Read moreGenuine Expedia guest review
"Pay more and stay somewhere else"
Hotel rooms are not clean at all killed a couple of cocharoaches in the room. Pool is very small. I would definitely pay more and stay somewhere else.Genuine Expedia guest review
"Great family vacation for a great price"
We had a group of 18 people. We had a blast. The hotel was very nice and everyone that works there are very friendly and they all make you feel like part of their family. The food was very good. I really recommend the hotel. I will definitely come back.Genuine Expedia guest review
we had a great vacation the location of the hotel was awesome right on the beach in the hotel zone with amazing lagoon views. The staf where friendly and willing to help with any questions. Awesome food and drinksGenuine Expedia guest review
"NEEDS BETTER SERVICE"
1ST OFF we got at the airport and didnt have our motel shuttle there in which we had to call and ask whats the problem and the shuttle did show up.. As we arrived at the hotel we was greeted and we bought our own luggage in the resort as the driver was waiting for a tip. 2ND we checked in and didnt get a room until 2hrs later after we had to sign up […] for a timeshare appointment and the room still wasnt ready so we had to sit in the lobby and watch others get there room keys and get settled.3rd we ask they said , they where members and this is the type of treatment you recieve when u signup for a timeshare. After that we finally got our room .. The room was decent and clean.. We went down for drinks and to get something to eat the drinks where weak unless you was tipping them everytime not 2 DOLLARS But 5 and they move to make it.As for food they kept saying we had to have a reservation to get seated inwhich we started doin that and they served the same old food food for 4 days straight. By the 4th day we was waiting to go home actually couldnt wait to go....I must say the out door beach service was great they bring the drinks to the beach and get you beach furniture.. JET SKIS OVER PRICE PARASAILING OVER PRICE.. Read moreGenuine Expedia guest review
"Holidays at the Sunset Royal Cancun"
The hotel was ok, but what made our stay really pleasant was the good service and kindnes of the staff. Mind you, they could have put a little more effort on the food, being an all inclusive hotel, they tended to recycle the previous night-s dinner, but we had a good time generally speaking. The entertainment team didn't think of many activities to […] entertain teens. They could have organized a soccer game on the beach or something of the sort Read moreGenuine Expedia guest review
"Tried to be fancy but missed the mark"
The staff was wonderful. Everyone we encountered appeared helpful and pleasant. One of the perks of this hotel is the activities. Every night except Saturday there is an evening show. There are yoga lessons, how to make a cocktail, dance lessons, water aerobics, and more. Saturday is "sell timeshare day". There are no activities on Saturday while the […] timeshare folks checked in and out of the hotel. I wish I had known only the timeshare folks get a room facing the ocean. Everyone else gets a room facing the lagoon. The hotel is 9 stories tall and create a circle; open to a restaraunt in the interior. From the restaraunt, it looks pretty. 9-story tall ceiling and vines cascading down. This is a terrible place for a restaraunt! You can hear dishes clanging around at all hours. At 2am Saturday morning the staff was rearranging the furniture to prepare for timeshare selling Saturday. The have a performer playing music each night. None of the rooms can escape the noise.The theater is on the lagoon side and all of the noise is heard from the room. They use a cooking oil I wouldn't use as an everything oil. I couldn't really place it. Some food is worse than others. I ordered a salad for room service. They cooked the broccoli before adding it to the salad. The plate was covered to bring it to the room so by the time I got it, the heat from the broccoli wilted and warmed the salad. Ew. Why? It's a salad. Wi-fi is only free in the small lobby space. Read moreGenuine Expedia guest review
Good value for the price... all of the staff were great.Genuine Expedia guest review
"It's not a hotel it's a time share"
This is our fourth trip to Cancun each time to a different hotel. This place is selling time shares. They may call it a hotel but their goal is to sell time shares. Compared to other places I have stayed at it was below average. For instance, only one pool and that one is smaller than pools at other resorts in Cancun and only waist deep. The room had […] a coffee maker that did not work so we asked for another, but after that one made one batch of coffee it stopped working too. We were asked repeatedly about going on their "free tour" to see other time shares they have and the lobby had no less than ten people selling all day every day. Also every day people were being given "the tour" of this place from other time shares that this company owns being led by more salesmen just what anybody wants to see after paying $2,000.00 for a vacation. Go to a real hotel not a time share and you will enjoy Cancun. Read moreGenuine Expedia guest review
"Nice clean property, great service and staff, limited restaurant service."
We had a good experience at the royal Sunset. The staff and services were great. There were only 3 restaurants open and 1 of them doubles as the pool snakc bar during the day. Food was good, but mostly buffet based with limited a la cart service in evening by reservation. Poolside entertainment is very limited. Evening shows were very good, but limited […] due to the recent storm. The only proproblem was with our room sereservation. We had requested a handicapped accessible room. Even though the notation was on my Expedia reservation itenirary form, and we had called during the week prior to arrival, the desk clerk said he had NO knowledge of the request. Over the course of about 3 hours they went from telling me they had no handicapped room available, to they would have one the next day, to having one available in 3 hours. It took more than 2 hours to get into a room and then later that evening they said the handicapped room was available. Except for the room glitch we had a good experience and would recommend it to others. Read moreGenuine Expedia guest review
"I'm waiting to return!"
We had a lot of fun and we would return.Genuine Expedia guest review
"Not bad for the money you pay"
Overall not a bad hotel, inside is modern and up to date. airport transportation is not complimentary, only Wi-fi in the lobby area, only 2 restaurants even though they advertise 4 and food is okay but not mexican and normally same every night. also they water down the alcohol so its impossible to get drunk unless all you drink is beer. rooms are great, […] clean and maids do a very good job. pool is nice, little shallow ocean is right outside your room and its gorgeous white beaches. it is in a great location walking distance to malls and nightly entertainement. be careful of the club promoters that work for the hotel they will say anything to get you to go out and usually charge you more than you would pay if you got ur ticket directly through the club. one show you must see in cancun is at Coco Bongo! overall not bad for the price we paid. Read moreGenuine Expedia guest review
Hotel was great. What I did not like was the sales pressure from other organzations operating within the hotel.Genuine Expedia guest review
OK, IT WAS JUST OK. A BIT DISAPPOINTING, WAS MORE EXCITED JUST THINKING AND PLANNING, NOT SO FOR THE STAY ITSELF.Genuine Expedia guest review
"Great place to stay!"
Very friendly staff. Great food. Awesome entertainment every night!Genuine Expedia guest review
Бронировала совершенно другой, по описанию номер,но это не испортило впечатление об отпуске.Все было отлично,классные шоу и развлечения по вечерам.Замечательный сервиз(хотя сначала к нам присматривались).Хорошая кухня.Уезжать не хотелось.....Было супер!!!Genuine Hotels.com guest review
"Bom hotel, mas..."
O hotel é confortável, bem localizado e com staff atencioso. Bom café da manhã e refeições com bastante variedade (embora tenham o mesmo gosto). Open bar e tudo liberado na geladeira do quarto (com 3 opções de cerveja). Pegamos um preço promocional e, em contrapartida, tivemos que comparecer a uma reunião em que tentam nos convencer a comprar uma cota […] do clube de férias (2 horas de chatice com um mexicano que ficou grosso quando dissemos não), mas pelo preço valeu a pena. Hotel com muitas crianças, mexicanos e americanos (devido ao clube de férias). Fuja dos passeios oferecidos pelo hotel, preço alto e de qualidade duvidosa. Read moreGenuine Hotels.com guest review
Nos encantó todo en general.Genuine Hotels.com guest review
"TE OBLIGAN A ESCUCHAR EL RCI"
de llegada te dicen que es obligatorio escuchar una charla de medio dia acerca del RCI y si no quieres según debes pagar 100 $ adicional por noche.... el personal de la parte de la piscina es muy amable pero no se da a basto a atender a todos los huéspedes esto debido a que también van personas de hoteles adicionales, mas todo aquel que escucha la charla […] del RCI de los ooooootros hoteles de su cadena asi que la piscina parece un balneario publico Read moreGenuine Hotels.com guest review
OkGenuine Hotels.com guest review
"pierdes tu tiempo"
bien, lo que pasa que mi reservacion era habitacion doble osea camas dobles alo que medieron una sola cama , y yo no se por que es obligacion de uno , pero desde que llegas ya te esta esperando una persona para venderte las mentadas membresias k dese el principio les dices que no las quieres y te hacen PERDER 5 HORAS o hasta todo el dia de tus vacaciones […] para venderte algo que no te interesa en lo mas minimo deveriamos de ponernos todos en alerta y saber que hacer en esos casos como decir NO Read moreGenuine Hotels.com guest review
El hotel familiar o más bien para adulto mayor y el ambiente es total y absolutamente aburrido. La comida del restaurant tenedor libre no es muy buena, ya que pareciera que reutilizan la comida diariamente cambiando las preparaciones. Sin embargo el resto de los restaurantes están muy bien. La habitación es un mini departamento muy grande y cómodo, […] bien agradables. Este es un resort que tiene una especie de membresía y todos los días se llena de gente nueva que va a la piscina o a comer, y el ambiente baja de nivel, de hecho me pasó que cuando yo estaba en el baño público de la piscina una mujer golpeó la puerta muy fuerte y comenzó a gritar groserías por mi demora, de muy mal gusto. Ojo, acá dice que el check in es a la 1 o 2, pero en realidad es a las 4 y no te entregan la habitación mientras no llegue la hora, así que tuvimos que esperar, pésima la atención de la recepción. Peor aún cuando llegas te hacen perder el tiempo porque te ofrecen infinidad de tours o membresía y no te dejan tranquilo durante tu estancia. Hay un restaurant interior que es muy rico y atención de primera. Piscina ínfima, el hotel está ubicado en un lugar de la playa en la cual no es apto para el baño y las olas son enormes y peligrosas incluso está lleno de banderas rojas, para llegar a un lugar apto hay que caminar varios kilómetros. Read moreGenuine Hotels.com guest review
"GENERALMENTE SOLO BIEN"
CON RESPECTO AL HOTEL NO HAY MUCHO QUÉ DECIR, SE VE MEJOR EN LAS FOTOGRAFÍAS QUE PRESENTAN, NO PARECE DE LAS ESTRELLAS QUE INDICAN, LA UBICACIÓN NO ES TAN BUENA, TIENES QUE TOMAR TRANSPORTE A LOS CENTROS COMERCIALES QUE ESTÁN CERCA (COMO A 15 O 20 MINUTOS CAMINANDO), CUANDO LLEGAMOS NO NOS INDICARON CUÁLES ERAN LOS SERVICIOS QUE TENÍA EL HOTEL, NI LA […] UBICACIÓN DE LOS RESTAURANTES, LA ALBERCA ES MUY POCO PROFUNDA, LA PLAYA NO ES MUY TRANQUILA, LO QUE EN OTRAS PLAYAS DE OTROS HOTELES SÍ. LA ATENCIÓN ES REGULAR (GENTE QUE SÍ TE ATIENDE MUY BIEN, COMO TATIANA, OTRA QUE PARECE QUE LES PESA MUCHO SU TRABAJO). EN GENERAL SOLO BIEN (HE TENIDO MEJORES ESTANCIAS) Read moreGenuine Hotels.com guest review
"Buen hotel en general"
A las habitaciones les faltaba una actualizada, pero en general muy bein.Genuine Expedia guest review
"Mas o menos"
El personal de uno de los restaurantes brindan muy mala atención, y aparte si compras el paquete con alguna agencia te obligan a asistir a una platica de tiempos compartidos y eso no lo especifican en tu compra...Genuine Expedia guest review
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