All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereBlvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 70 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    3.8

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"pierdes tu tiempo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
bien, lo que pasa que mi reservacion era habitacion doble osea camas dobles alo que medieron una sola cama , y yo no se por que es obligacion de uno , pero desde que llegas ya te esta esperando una persona para venderte las mentadas membresias k dese el principio les dices que no las quieres y te hacen PERDER 5 HORAS o hasta todo el dia de tus vacaciones para venderte algo que no te interesa en lo mas minimo deveriamos de ponernos todos en alerta y saber que hacer en esos casos como decir NO
Genuine Hotels.com guest review
4 night trip May 11, 2013
JAVIER
MX
3.0 / 5Good
"Excelente habitación"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
El hotel familiar o más bien para adulto mayor y el ambiente es total y absolutamente aburrido. La comida del restaurant tenedor libre no es muy buena, ya que pareciera que reutilizan la comida diariamente cambiando las preparaciones. Sin embargo el resto de los restaurantes están muy bien. La habitación es un mini departamento muy grande y cómodo, bien agradables. Este es un resort que tiene una especie de membresía y todos los días se llena de gente nueva que va a la piscina o a comer, y el ambiente baja de nivel, de hecho me pasó que cuando yo estaba en el baño público de la piscina una mujer golpeó la puerta muy fuerte y comenzó a gritar groserías por mi demora, de muy mal gusto. Ojo, acá dice que el check in es a la 1 o 2, pero en realidad es a las 4 y no te entregan la habitación mientras no llegue la hora, así que tuvimos que esperar, pésima la atención de la recepción. Peor aún cuando llegas te hacen perder el tiempo porque te ofrecen infinidad de tours o membresía y no te dejan tranquilo durante tu estancia. Hay un restaurant interior que es muy rico y atención de primera. Piscina ínfima, el hotel está ubicado en un lugar de la playa en la cual no es apto para el baño y las olas son enormes y peligrosas incluso está lleno de banderas rojas, para llegar a un lugar apto hay que caminar varios kilómetros.
Genuine Hotels.com guest review
4 night romance trip Mar 6, 2013
Paola
CL
3.0 / 5Good
"GENERALMENTE SOLO BIEN"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
CON RESPECTO AL HOTEL NO HAY MUCHO QUÉ DECIR, SE VE MEJOR EN LAS FOTOGRAFÍAS QUE PRESENTAN, NO PARECE DE LAS ESTRELLAS QUE INDICAN, LA UBICACIÓN NO ES TAN BUENA, TIENES QUE TOMAR TRANSPORTE A LOS CENTROS COMERCIALES QUE ESTÁN CERCA (COMO A 15 O 20 MINUTOS CAMINANDO), CUANDO LLEGAMOS NO NOS INDICARON CUÁLES ERAN LOS SERVICIOS QUE TENÍA EL HOTEL, NI LA UBICACIÓN DE LOS RESTAURANTES, LA ALBERCA ES MUY POCO PROFUNDA, LA PLAYA NO ES MUY TRANQUILA, LO QUE EN OTRAS PLAYAS DE OTROS HOTELES SÍ. LA ATENCIÓN ES REGULAR (GENTE QUE SÍ TE ATIENDE MUY BIEN, COMO TATIANA, OTRA QUE PARECE QUE LES PESA MUCHO SU TRABAJO). EN GENERAL SOLO BIEN (HE TENIDO MEJORES ESTANCIAS)
Genuine Hotels.com guest review
3 night trip with friends May 12, 2013
MIGUEL
MX
4.0 / 5Excellent
"Buen hotel en general"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A las habitaciones les faltaba una actualizada, pero en general muy bein.
Genuine Expedia guest review
Other trip May 6, 2013
A Traveler
MX
3.0 / 5Good
"Mas o menos"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
El personal de uno de los restaurantes brindan muy mala atención, y aparte si compras el paquete con alguna agencia te obligan a asistir a una platica de tiempos compartidos y eso no lo especifican en tu compra...
Genuine Expedia guest review
Other trip May 1, 2013
Bebos
MX
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Me pusieron en una habitacion que no correspondia a la reserva
Genuine Hotels.com guest review
8 night romance trip Mar 31, 2013
A Traveler
ES
5.0 / 5Outstanding
"Hotel para dejarte consentir"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfecto servicio desde la llegada al hotel, personal muy amable.
Genuine Expedia guest review
Other trip Apr 8, 2013
Angel
MX
3.0 / 5Good
"Attention, doit participer à l'avant première.."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Tout d'abord, nous n'avons pas obtenu la chambre correspondant à notre package. Petit hôtel intime,parfait en famille, pas trop bruyant. Le personnel courtoie et avenant. La nouritture est excellente, encore faut-il avoir réserver très tôt pour les "deux seul" restaurants acceptables de l'hôtel. La salle extérieur servant le buffet thématique ressemble à une salle de bingo; froide et laide... La plage est grande et superbe; une des plus belle du secteur. Voici le top de notre expérience. Comme prévu nous devions participer à l'avant première.... Croyant qu'il s'agissait d'une visite de l'hôtel avec présentation des activités et quelques ventes de voyages, voilà que c'est tout faut... On nous avise a deux jours de notre départ que nous aurions le lendemain matin a 8h30, un rendez-vous avec un représentant de l'hôtel. Le matin venu, il nous est impossible, sauf pour notre enfant, de déjeuner; on doit manger avec ce représentant. Une "foutue" rencontre de 3 heures pour du time sharing. Si nous refusions cette rencontre nous devions débourser plus de 400$ US... Imaginer le topo, une véritable séquestration, un enfant de 5 ans impatient de profiter de cette dernière journée de vacance, frustration colère et désaroi. On n'avais pas le choix. Obligation de fournir passeport et carte de crédit sans quoi il n'y a pas rencontre et tu dois payer. Nous l'avons sur le coeur...Attention... doit participer à??????
Genuine Expedia guest review
Other trip Mar 30, 2013
martine et marc
CA
4.0 / 5Excellent
"Ottimo ma wi-fi NON è gratuita!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Avevo scelto l'hotel anche per la connessione wi-fi gratuita (era indicato nella prenotazione di Expedia!!). Al momento del check-in, abbiamo avuto la sgradevole notizia che la connessione era a pagamento ($5/giorno). Per il resto, nessuna lamentela/nota negativa. Hotel adatto soprattutto a famiglie.
Genuine Expedia guest review
Other trip Mar 28, 2013
A Traveler
IT
5.0 / 5Outstanding
"Hotel agréable et bien situé"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel très bien situé (proche du centre commercial La Isla et des discothèques,5min à pied), très jolie piscine et maginifique plage! Les chambres sont spacieuses et confortables,la nourriture très bonne et l'animation sympa! belle semaine de vacances dans cet hotel que je recommande.
Genuine Expedia guest review
Other trip Mar 12, 2013
Isabelle
FR
5.0 / 5Outstanding
"El mejor All Inclusive"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
La estadia magnifica, la mejor comida all inclusive que he probado, la localidad perfecta, la atencion de parte de Marisol la organizadora de eventos, y Monica quien nos dio bienvenida la mejor, pero siento que les falta un poco mas de servicio al cliente a los meseros y a las personas de recepcion, y lo unico que realmente no me gusto fue que el check out lo tuvimos que hacer a las 10:30 de la manana y nuestro vuelo salia hasta las 5 de la tarde, nunca se portaron sesibles en ese punto y nos querian cobrar 20 dolares por la hora extra que nos quedaramos. De alli todo estuvo muy bien.
Genuine Hotels.com guest review
3 night trip with friends Feb 23, 2013
A Traveler
GT
2.0 / 5Fair
"No recomendable"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
El servicio deja mucho q desear para empezar al llegar nos registran y nos presentan a la representante de expedía q supuestamente nos daría la información cuando le dije que trabaja en ventas me dijo q al otro día pasara por la información, el hotel muy descuidado y la habitación nada q ver a como la muestran y dice la página, la comida del restorán te italiano no me gusto para nada además q no tiene nada de variedad el otro gestora te bastante bien En generAl es un hotel q no recomiendo a no ser q solo se ocupe para dormir
Genuine Expedia guest review
Other trip Feb 1, 2013
Chan
MX
3.0 / 5Good
"Not impressed"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Considering that the Sunset Royal was advertised as a 4 star hotel, I was not very impressed. The ocean front location was certainly nice, but the hotel was very boring - a big unpersonal block of concrete at the beach. Not much to do there either with very limited entertainment programme. The room was very clean, spacious and with all the necessary comfort for a beach vacation. The food was ok but not much variation. The staff was friendly and helpful. When I booked this hotel at a special rate, I had no idea that a time share offer was connected to the special rate. Although I was not interested at all in this offer, they chased me and made me go to a time share presentation - else I had to pay the normal rate price for the hotel. So be aware of this when you book a special rate.
Genuine Hotels.com guest review
5 night trip Nov 27, 2012
Britta
SE
3.0 / 5Good
"De vacaciones... pero no del todo bien..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Estuve cuatro noches en este hotel, al que ya me había hospedado con mi familia con anterioridad. En sí, el hotel es bueno, pero hubo un par de cosas que no fueron de mi satisfacción. Primero, el check-in es a las 4 pm y el check-out a las 10 am!!!! Es el primer hotel ke me hace algo así, sacarme tan temprano y el ingreso tan tarde, cuando en esta época en Cancún anochece a eso de las 5:15 pm!!!! Haces el check-in, te dan la habitación ke ellos kieran, no la ke has pagado, y te envían directo al Conciérge, ke no es más ke el contacto para tratar de venderte tiempo compartido. Te lo programa, y que son un par de horas nomás, más el tiempo de traslado. Total, perdimos el día entero, pues salimos del hotel a las 9 am y estabamos de vuelta a eso de las 2:30 pm. Y si no accedes a comprarles, te tratan con gran indiferencia, y se siente lo pesado del ambiente. Por lo demás, me gustó mucho el show de baile urbano. Algo inesperado fue la cena de langosta, ke estuvo muy deliciosa... El servicio de los meseros y bartenders lo califico de muy bueno; solo les falta un pokitín de cortesía, pero nada del otro mundo.
Genuine Hotels.com guest review
4 night romance trip Nov 13, 2012
Oscar M.
GT
1.0 / 5Poor
"완전 대 실망...호텔이 아닌 여인숙 수준임."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
금액도 적은 금액이 아니고 상품평도 좋은편이라 믿고 예약했는데 정말 그 호텔의 수준을 보고 경악을 금치 못하였음. 아무리 올인클루시브라지만 그정도 요금을 받고 거의 여인숙 수준정도의 룸시설이라니..냉장고 손잡이도 부서지고, 화장실엔 욕조도 없고 목욕가운과 슬리퍼도 없고..그건 약과.. 침대 스프링이 너무 안좋아 허리가 아프고, 가장 경악스러운건 이불이 너무 불결해보임..새로 들어갔는데 쓰던 이불을 정리만 해놓은거 같은 상태..이불속에 머리카락들이 보이고..또 방에서는 쾌쾌한 냄새가 어찌나 나던지..가지고간 향수로 도배를 해놓고 나올정도였음. 호텔 수영장 물관리 수준도 엉망.수영장내에 음식물이 떠다니고 기름이 둥둥뜨고 너무 지저분해서 절대 들어가지 않음.음식도 시간이 정해져있고 너무나도 단순한 음식수준이었음. 3박내내 한시라도 호텔 내에 있고싶지 않아 계속 밖에 있다가 들어감. 정말이지 생애 최악수준의 호텔이었음. 이런 호텔을 예약하여 불쾌하고 칸쿤 마지막 여행기억도 안좋게 만들게 되어 가족들에게 너무 미안하였음. 아무리 싼가격이라도 절대 가지 않겠음.
Genuine Hotels.com guest review
3 night family trip Jul 17, 2012
A Traveler
KR
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
5 night trip May 13, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night romance trip May 10, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
7 night trip with friends Apr 6, 2013
A Traveler
BR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night romance trip Apr 3, 2013
A Traveler
SE
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
5 night family trip Jan 7, 2013
A Traveler
DK

TripAdvisor reviews for Sunset Royal Beach Resort

Overall rating:Based on 1725 traveler reviews

Most recent traveler reviews:

Overall Rating
"If only the staff cared like........"
06/27/15 Deppilf
Having stayed a week with family it comes down to several things for me. The staff in general did the bare minimum to stay employed and keep guests from taking the time to complain. Good luck finding any management walking around either. I wish I could run this place for six months and turn it around. Start with these: 1) fix the roof above the seating area by pool. 2) consistency of staff/training 3) ice cream machine installed 4) cross train people!! 5) fix deck overlooking beach 6) hot water in room checked to be working on regular basis by maid staff 7) speciality restaurant staff should be happy to work there and take service duties w/ pride. Not a chore. 8) a new food and beverage manager!!!! So for #8 I would suggest Roberto Soriano. Best damn service all week and he was hiding at the beach!!!!! Get him where the customers are by the pool bar. The bartenders there need to also step up their speed. Drinks were inconsistent!
Overall Rating
"Not worth the all inclusive cost."
06/27/15 hltown Richmond, Virginia
Took a family vacation with 7, our children are older so its very hard to plan time together. With RCI all inclusive is mandatory at this hotel so the costs add up. Our room was not what is shown on the website. We booked a 2 room but were given two one bedroom and a suite. When they moved us to a two room, we were downgraded to a lower floor, we had a table for 4. Room bar was not stocked for seven and they would complain when we called, which we did when its storming and there is nothing to do but play cards in your room. Some things were out of their control such as tropical storm Bill when we arrived. With some damage to the hotel the specially restaurants were not all available. The did have a couple nights of entertainment that were pretty entertaining, especially the Michael Jackson impersonator. The beaches were the best part and we did get drink service there, we did tip. All in all we did have fun. Just saying don't expect 3 star experience and shop around for any excursions.
Overall Rating
"You Can't Go Wrong with this Place"
06/26/15 Tom D New York City, New York, Usa
As members of this facility since 2006 we have visited and stayed there several times. The building is located in the Hotel Zone and is within walking distance to where all the action and clubs are. We stay in a lovely room on the 9th floor (membership has its privileges!!) with a great view of the water. The room is spacious and tastefully decorated. Our housekeeper Enrique did a GREAT job every day to ensure our room was clean, well stocked and smelling great. They are 2 main restaurants, 1 speciality Italian and the other the main restaurant where Breakfast, Lunch and Dinner are served. They change up the menu/theme each night of the restaurant which gives you a little variety. Our meals were excellent and quite tasty. The service of ALL the staff is spectacular making you feel quite comfortable and cared for. There is also an outside area for food by the pool with pool food..l burgers, hot dogs, pizza, nachos, fixin's bar and the pool bar for drinks. There were also some specialty events going on with a fish fry and grilled fish with a nice buffet spread on display. The Beach is the best part of this place with a huge white sand beach, the water was a little rough during our stay but it was clear and warm and delicious. The service at the beach was top notch too with drinks and food service available. There are plenty of beach chairs and palapas to make your stay comfortable. There are also luxury beds and music in a roped off area for members. Each night after dinner service, there was live music in the lobby and it became the gathering place. The lobby bar is open in the evening and had a nice crowd each night. Other entertainment options include a nightly show/review with dancers and music with a buffet dinner under an outside open air covered auditorium. There is a little flea market that sells jewelry and other trinkets made locally. The Great thing about this facility is that if your tired of the all-inclusive you have the option of many great restaurants near by. Special Thanks to Enrique, Carlos, Jesus, Fausto and so many other great people
Overall Rating
"Amazing Beach...great hotel"
06/25/15 Irheyne
Sunset Royal is a great place to go when you want to stay in Cacun. We had re chance to use their facilities as part of our package from another hotel which is also owned by Sunset World.The pool is clean, well mentained. They have a great view of the beach with it's torquise water. The restaurant is great.The location of the hotel is great, a few minutes from downtown Cancun.I would go here again on my next visit to Cancun...very relaxing...
Overall Rating
"Fun and quiet hotel"
06/23/15 Ana G Guadalajara, Mexico
The beach was nice. Activities in the pool were fun so as at the theathre. The stuff speaks English very well and they are very kind. We didn't have any inconvenience. The rooms were clean. Food was OK, could be better but the service was very good.
Overall Rating
"Hotel Review"
06/22/15 maurilio1961 Jaboticabal, SP
I had an amazing time at the hotel, I highly recomend. The restaurants and staff are really good. The room is clean and organized. There werent many actvities. A nossa estada foi muito boa, recomendo o hotel. Os restaurantes são muito bons e a equipe do hotel muito atenciosa. Os quartos são limpos e organizados.
Overall Rating
"Disappointed member of this Hotel."
06/21/15 kicass2015 Bowmanville, Canada
We arrived at Sunset Royal to be taken into a room for members (which we are) and spent 2 hours waiting for someone to look after us. They then gave us a room which we could have booked off the internet. We were very disappointed not to be given one of the rooms we were shown when we became members. Trying to find our staff concierge was difficult as they seemed to be differently daily. The members manager was very rude and of no help to us, and took 3 days to locate. Had a very hard time trying to get change from front desk to tip staff. They kept sending us to someone else. The only bright light of this hotel was Frank and he works for the Share program, very helpful even though we told him we would never recommend this hotel to friends and family. SORRY WE EVER BECAME MEMBERS.
Overall Rating
"Good resort; non-inlcusive optional but No flexible timing for meals"
06/21/15 J C Toronto, Canada
Dinner restaurants needed reservation for either of the two. Both open at 6pm so if you missed this your choice is in the outdoor theater but at 7pm Greatly appreciated is the fact that you can opt out from the "all inclusive" and the room had two burners and pots and pans.
Overall Rating
"June 2015"
06/16/15 Marsha1212 Raleigh, North Carolina
I was at the Royal Sunset for my 10 year member anniversary. Every trip there is always over the top with service, starting with shuttle pick up, bellman, Orbe, Javier, Jesus, and Oscar help with luggage and always can answer questions. The front desk are always extremely helpful and accommodating. The manager Erica is terrific. She has many members and guest to please and is very efficient, professional and friendly. My studio was very clean, and extremely comfortable with an amazing view. During my stay a severe tropical storm came in and the housekeeping worked extremely hard to keep the resort as dry inside as possible even though the storm had heavy rain and winds. The food, beverage and entertainment staff worked extremely long hours for 2 straight days (6 am til 11 pm) and they never complained. Always made sure everyone was happy with food, drinks etc. Unbelievable!!!!!! All the wait, host, Monica, Janet, Trinidad, Maria day time, bartending and cooks, Rosa,wait/servers, Guadalope,, Alberto, Arsenio, Sergio, and a new waiter . They were prompt, professional, friendly, and there with smiles and amazing service every day in the Aquarium and through the storm.Also there were a few new bartenders that I forgot their names that were also excellent, and also Roman, Hector, Edmundo. I looked forward to every morning in the Aquarium. The room service with Juilian and Ricardo , and Angel was of course exceptional.Great personalities, and great service!!!!!!Good to see Roberto even though I did not have a dinner on the 8th floor. On the beach Francisco set up my cabana beautifully and checked on my throughout the day. I was there very early every morning and he worked extremely hard to get everything set up for our enjoyment and comfort. The wait staff, Roberto, Alfredo and the new server were terrific. They continuouly made sure I had beverages and also brought a menu for food on the beach. Doesn't get any better than that!!!!! The food served at the beach was delicious! I had the Foccia bread fish sandwich, and of course Guac, Pica and chips!!!!! Yummy!!!! Dinner was always special, Carlos and his wait staff, Hose, Samuel and the other watiers, were superior. I loved the new menu especially the eggplant and tomato soup. Hernandez the bartenders is one of my favorites. He makes a special orange margarita for me and always remembers that that is my favorite!!!!!!! Carlos makes sure every dinner in the Atrium is special!!!!! I also had dinner in the Aquarium on Mexican night. Daniel our waiter,and the host was very accommodating. We met new friends there, that wanted to join us for dinner, so they prepared a table for us with all the trimings!!!! The bartender also made a very special orange margarita for me. Delicious!!!!!! I think it was Arthemio? I also went to all the shows. Arturo, Danny, Franco, and Mario do an outstanding job with the shows!!!!! Micheal Jackson is the BEST!!!!!!!! all the dance teams are very talented!!!!! I did not think the Mexican show was as good as the old one from before. I must say I miss the comedy night and Johnny Walker!!!!! I had a massage in the spa with Irma, That was the best massage I ever had there!!!!!Thanks Irma. Thanks also to Olivio, Helena who are helpful and try to assist with questions,and requests. The day staff at the front desk, Faustino, Virivana and Hose Rios, were also extremely helpful, and accommodating and efficient. Even when they are busy they take time with each guest. so check in and out is smooth. The night manager Pablo was also very nice and helpful I get up very early so it was nice to see a smiling face in the am's. Thanks, also to Dominique for arranging my shuttle. It was there and waiting when I arrived at the airport. Thanks to all for wonderful week and hope to return soon!!!!!
Overall Rating
"Great time and great service"
06/14/15 Catherine M Leonia, New Jersey
The service from all of the staff was really top notch! We had a premium elite one bedroom suite with an attached studio. The room was beautifully appointed, clean and welcoming. The view of the beach was awesome. The beach is wide and the palapas provided necessary shade. The service at the beach was better than ever. Breakfast was always a treat with fresh, delicious fruits and Rosa at the grill, happily cooking up whatever you wanted that day. Service by Guadalupe has been high level every time we were especially lucky to have him wait on us. The service at dinner in Capriccio (the onsite Italian restaurant) was excellent too. Enjoyed the mariachi band one evening. We love the resort and keep coming back. The all inclusive is a deal.
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