All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Blvd. Kukulkan Km. 10 Zona HoteleraCancunQROO77500Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.3 / 5Good

Score breakdown (from 70 reviews)

  • Beach
    Beautiful beach
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Cleanliness
    Quite clean
  • Food
    Food is not good
  • Room
    Room is not nice
5.0 / 5Outstanding
"Agradable"
Cuando llegamos al hotel no habia habitaciones por sobreventa, nos mandaron al Hotel Ocean Spa que es de la misma cadena y mismas características. EEn este hotel nos sentimos agusto, todo muy bien. Los alimentos muy variados y ricos. La ubicación nos agrado más porque estaba más cerca del centro de Cancun y de ahi pudimos desplazarnos para donde quisimos.
Genuine Expedia guest review
Other trip Mar 23, 2015
José
MX
4.0 / 5Excellent
"日本人は私達だけ!会話はスマホ、グーグル翻訳。butセニョール・オースティーノさんありがとう!"
日本人は私達だけでした。東洋人も2組くらいで主に欧米の白人ばかりでした。 英語もスペイン語も出来ませんが、スマホの翻訳アプリで乗り切りました。 オールインクルーシヴだったので滞在中の飲食はタダでした。アルコールもボトルで頼む以外かかりません。 チップも含まれているので日本人には良いと思います。 カンクンのホテルゾーンは物価が高いです。 お部屋にはキッチンがついているので日本から持参した食品も食べることができ便利でした。 ニューヨークからの飛行機が遅れて夜中にチェックインした為、本来予約した部屋でなかったので、次の日変えてもらいました。その際の対応もスムーズでした。 オーシャンビューで最高の眺めでした。ビーチも綺麗です。 ライスラショッピングやどこに行くのも立地はいいです。 レストランでは主人の誕生日にフルートの演奏とケーキでお祝いしていただき、良い思い出になりました。 最後の日はビーチのカヴァナでリゾートを満喫しました。 また利用したいです。 Mr,Faustino Pool Gonzales!GRACIAS!
Genuine Expedia guest review
Other trip Feb 13, 2015
MIURA
JP
3.0 / 5Good
"chambre d'hôtel"
Mauvaise idée de mettre un restaurant à la carte au centre des étages des chambres. Très difficile de se reposer avant 23h. La première que l'on nous avait proposée était vraiment pas agréable comparée à ce que l'on avait vu sur internet lors de l'achat de notre forfait, nous avons dû négocier pendant 3 heures pour avoir une autre chambre, même si à la réservation nous avons signalé que nous voulions être à l'étage le plus haut pour la tranquillité, et demandé un grand lit, ils nous ont offert une chambre au 1er étage et sur le piscine extérieure.
Genuine Expedia guest review
Other trip Feb 11, 2015
Stella
CA
4.0 / 5Excellent
"Muy bueno"
Un hotel muy lindo, al lado de la playa.Con servicio de playa, dos restaurantes bien equipados, con una buena variedad de comidas, el servicio al cuarto fue lo mejor. La habitación muy amplia con una hermosa vista al lago. Playa espectacular, agua muy clara y limpia.El personal muy atento.
Genuine Hotels.com guest review
4 night romance trip Jan 13, 2015
Florencia
AR
4.0 / 5Excellent
"Siamo stati bene..."
Abbiano approfittato della formula "tutto compreso" per gli ultimi due gg di vacanza....hotel grosso ubicato su un tratto di spiaggia stupendo. Abbiamo trovati buoni i pasti offerti (ad eccezione della sera: se non si prenota per tempo i ristoranti che hanno posti limitati, si viene sbattuti sotto un capannone all'esterno con tanto di show assordante...orrendo!!!); personale molto cortese e disponibile. Camere spaziose con letto comodissimi. Cena a parte ci siamo trovati bene!
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Carlo
IT
1.0 / 5Poor
"worst.....Absolutely do not go"
worst of worst hotel horrible service, Unkindly staff, Especially! Alma is her name. she is very unkindly. And almost wrong information in hotels.com 24 hours room service is No! Wifi Free in the room is No!!! I asked "All is fraud?? " She said "Yes! " horrible hotel.... Absolutely do not go
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
A Traveler
KR
5.0 / 5Outstanding
"Хорошее расположение"
Бронировала совершенно другой, по описанию номер,но это не испортило впечатление об отпуске.Все было отлично,классные шоу и развлечения по вечерам.Замечательный сервиз(хотя сначала к нам присматривались).Хорошая кухня.Уезжать не хотелось.....Было супер!!!
Genuine Hotels.com guest review
12 night trip Sep 7, 2013
Татьяна
RU
4.0 / 5Excellent
"Bom hotel, mas..."
O hotel é confortável, bem localizado e com staff atencioso. Bom café da manhã e refeições com bastante variedade (embora tenham o mesmo gosto). Open bar e tudo liberado na geladeira do quarto (com 3 opções de cerveja). Pegamos um preço promocional e, em contrapartida, tivemos que comparecer a uma reunião em que tentam nos convencer a comprar uma cota do clube de férias (2 horas de chatice com um mexicano que ficou grosso quando dissemos não), mas pelo preço valeu a pena. Hotel com muitas crianças, mexicanos e americanos (devido ao clube de férias). Fuja dos passeios oferecidos pelo hotel, preço alto e de qualidade duvidosa.
Genuine Hotels.com guest review
5 night romance trip Apr 3, 2013
mario
BR
5.0 / 5Outstanding
"Excelente"
Nos encantó todo en general.
Genuine Hotels.com guest review
6 night trip Jul 3, 2013
Angela
MX
4.0 / 5Excellent
"TE OBLIGAN A ESCUCHAR EL RCI"
de llegada te dicen que es obligatorio escuchar una charla de medio dia acerca del RCI y si no quieres según debes pagar 100 $ adicional por noche.... el personal de la parte de la piscina es muy amable pero no se da a basto a atender a todos los huéspedes esto debido a que también van personas de hoteles adicionales, mas todo aquel que escucha la charla del RCI de los ooooootros hoteles de su cadena asi que la piscina parece un balneario publico
Genuine Hotels.com guest review
3 night family trip Jul 3, 2013
A Traveler
VE
4.0 / 5Excellent
"Regular"
Ok
Genuine Hotels.com guest review
7 night family trip Jun 7, 2013
Marco
MX
4.0 / 5Excellent
"pierdes tu tiempo"
bien, lo que pasa que mi reservacion era habitacion doble osea camas dobles alo que medieron una sola cama , y yo no se por que es obligacion de uno , pero desde que llegas ya te esta esperando una persona para venderte las mentadas membresias k dese el principio les dices que no las quieres y te hacen PERDER 5 HORAS o hasta todo el dia de tus vacaciones para venderte algo que no te interesa en lo mas minimo deveriamos de ponernos todos en alerta y saber que hacer en esos casos como decir NO
Genuine Hotels.com guest review
4 night trip May 11, 2013
JAVIER
MX
3.0 / 5Good
"Excelente habitación"
El hotel familiar o más bien para adulto mayor y el ambiente es total y absolutamente aburrido. La comida del restaurant tenedor libre no es muy buena, ya que pareciera que reutilizan la comida diariamente cambiando las preparaciones. Sin embargo el resto de los restaurantes están muy bien. La habitación es un mini departamento muy grande y cómodo, bien agradables. Este es un resort que tiene una especie de membresía y todos los días se llena de gente nueva que va a la piscina o a comer, y el ambiente baja de nivel, de hecho me pasó que cuando yo estaba en el baño público de la piscina una mujer golpeó la puerta muy fuerte y comenzó a gritar groserías por mi demora, de muy mal gusto. Ojo, acá dice que el check in es a la 1 o 2, pero en realidad es a las 4 y no te entregan la habitación mientras no llegue la hora, así que tuvimos que esperar, pésima la atención de la recepción. Peor aún cuando llegas te hacen perder el tiempo porque te ofrecen infinidad de tours o membresía y no te dejan tranquilo durante tu estancia. Hay un restaurant interior que es muy rico y atención de primera. Piscina ínfima, el hotel está ubicado en un lugar de la playa en la cual no es apto para el baño y las olas son enormes y peligrosas incluso está lleno de banderas rojas, para llegar a un lugar apto hay que caminar varios kilómetros.
Genuine Hotels.com guest review
4 night romance trip Mar 6, 2013
Paola
CL
3.0 / 5Good
"GENERALMENTE SOLO BIEN"
CON RESPECTO AL HOTEL NO HAY MUCHO QUÉ DECIR, SE VE MEJOR EN LAS FOTOGRAFÍAS QUE PRESENTAN, NO PARECE DE LAS ESTRELLAS QUE INDICAN, LA UBICACIÓN NO ES TAN BUENA, TIENES QUE TOMAR TRANSPORTE A LOS CENTROS COMERCIALES QUE ESTÁN CERCA (COMO A 15 O 20 MINUTOS CAMINANDO), CUANDO LLEGAMOS NO NOS INDICARON CUÁLES ERAN LOS SERVICIOS QUE TENÍA EL HOTEL, NI LA UBICACIÓN DE LOS RESTAURANTES, LA ALBERCA ES MUY POCO PROFUNDA, LA PLAYA NO ES MUY TRANQUILA, LO QUE EN OTRAS PLAYAS DE OTROS HOTELES SÍ. LA ATENCIÓN ES REGULAR (GENTE QUE SÍ TE ATIENDE MUY BIEN, COMO TATIANA, OTRA QUE PARECE QUE LES PESA MUCHO SU TRABAJO). EN GENERAL SOLO BIEN (HE TENIDO MEJORES ESTANCIAS)
Genuine Hotels.com guest review
3 night trip with friends May 12, 2013
MIGUEL
MX
4.0 / 5Excellent
"Buen hotel en general"
A las habitaciones les faltaba una actualizada, pero en general muy bein.
Genuine Expedia guest review
Other trip May 6, 2013
A Traveler
MX
4.0 / 5Excellent
Genuine Venere guest review
2 night romance trip Jan 15, 2016
Robert
IE
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip May 13, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night romance trip May 10, 2013
A Traveler
US

TripAdvisor reviews for Sunset Royal Beach Resort

Overall rating:Based on 2084 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great Beach Resort"
05/04/16 Arshdeep K Fremont, California
Excellent room service. Luis Bahena from Room Service Department gave us an exceptional service and was very friendly. Resort is clean and at a great location. Has 2 main restaurants and 1 bar and grill outside by the pool. The bartender is great as well!! made me really good pina coladas.
Overall Rating
"Excellent Stay will return!!"
05/02/16 Tiffany2015 Saddlebrook
Excellent, will return. It is a small resort, which is perfect for us because I have 4 year that constantly needs a bathroom break or to eat. I really would've liked a kids pool, but she was taller then the regular pool water height, so it was perfect. The food was excellent, the service as well. Everything was quick and perfect. Mr. Roberto Guerrero served us one night, very respectful and made sure we had a great dinner. The day staff with the activities did great too. The beach was private and clean at all times. The music they played during the day was mixed and it wasn't to loud, which allowed you to nap with no worries. Also the crowd was good, mostly families that kept to themselves, always find a chair to lay and had space to place your items. The hotel was very clean, the buffet had different food menu and if you wanted something else the staff will accommodate to your needs and the Michael Jackson show was excellent the 2nd night of our stay. The jazz at the reception area was also good at the night time. I just really liked this resort. I will highly come back with my family.
Overall Rating
"Great Experience"
05/02/16 Iain M Durban
Hotel was great comfortable only used as a base spent 7days there Toured Cancun from top to bottom stunning place most definitely be back Loved the Jungle Tour.. well done keep up the High Standards . will be back later in year when it's not that hot..
Overall Rating
"Excellent Beach Resort!!!!"
05/02/16 sbentley2016 Chico, California
We visited the Sunset Royale Beach Resort in the middle of April 2016!!! AWESOME!!! The beautiful resort has a world renown beach, perfect in every way. The beach service was awesome. The pool and the activities, along with the great service was spectacular. The events Tent and the dinner buffet every night was incredible, with the excellent shows and community time were, without a doubt, the highlight of the stay. Again, the Events staff was so energetic and spontaneous, you couldn't help but participate in all that they did. The hotel itself, had excellent rooms with incredible views of the ocean and great atmosphere in all the restaurants! Overall, the service was excellent and the attention to detail was superb!!! Thanks for an excellent vacation!!!
Overall Rating
"excellent service"
05/01/16 corrales20042001 Tres Rios, Costa Rica
excellent, nice place, nice food, excellent trea<tmen in the restaurant by Roberto and Julian in the pool. We have a very good impresion of Daniela our concierge. The cleaness of the room and the service is excellent we recogniz<e the service of Orbe the bellboy, hes terrific
Overall Rating
"The staff made the vacation"
04/29/16 lexischect Lowell, Massachusetts
My family and I went here about a week ago. Loved how the resort is right on the beach! The rooms were very nice, and had a beautiful view of the ocean, but the pull out beds were very hard. The entertainment staff, especially Yair, Franco, Eddy and Mario, honestly made this vacation great. They were always getting my family and myself involved with activities such as water aerobics as well as volleyball. At night they have shows enjoyable for everyone of all ages to watch. The entertainment staff made my family vacation one to remember. I would definitely come back here again!
Overall Rating
"Great Getaway"
04/26/16 Shannon R
I felt a little iffy about going to this resort after reading everyones reviews on here. I'm shocked what everyone wrote. My boyfriend and I went to this resort just last week (April 17th to 22nd) and found the place to be GREAT. We were greeted outside of the airport by an employee and then taken to the hotel. Check-in went smooth. Only issue was they gave us a room with two beds, but once we went down to the front to ask for another room, they gladly gave us an upgraded room with one bed and an awesome view over the ocean. We were all inclusive and was never questioned about it again, they just ask for your room number when ordering drinks and/or food. The staff was awesome to us, we befriended a couple of them. They include you in all activities and are VERY friendly - speak fluent English too. The food could of been better, but it was expected with an all inclusive. We didn't mind it that well. We received some great meals with room service. Great fitness center too - obviously tiny, but they had a lot more equipment than I would of thought for a hotel fitness center. We saw a lot of families too, and everyone seemed to be having a great time. I would go back to Sunset for sure - no issues at all! It was great - recommended!
Overall Rating
"Great Cancun Vacation"
04/25/16 Barbara W Rutland, Ohio
My husband and I have stayed at the Sunset Royal for many years and have always had a great vacation there. The staff is very courteous and friendly. I especially want to thank our breakfast and lunch waiter, Guadalupe, for his excellent service; Carmen, who kept our room clean and for the towel animals; Arturo, Eddy, Yair, and Elena for the many activities and nightly shows; Julian, our waiter at the pool who kept us in cool drinks; and Juan, our waiter during dinner buffet and nightly shows for taking such good care of us. We so enjoyed our stay at the Sunset! If at all possible, we will see all of you next year.
Overall Rating
"You get what you pay for - this was an economical stay!"
04/25/16 DrueB Pittsburgh
I stayed here with a friend the week of March 2-9, 2016. We booked the trip on "Book It.com" and the total cost was $830 (all inclusive + RT airfare). We knew it was not going to be luxurious. Arrival was a little rocky. There was no one to greet us at the curb, or take our luggage - and no one at the front desk when we got inside. That matter was resolved in a few minutes and we were on our way. We had to meet with someone for a short "orientation" after checking in. The sales pitch was minimal. A very congenial fellow came to get our luggage when we were ready to head to our room on the third floor. The room was clean and basic - again - not luxurious - but we had everything we needed. The beach was OUTSTANDING - and since that was where we planned to spend most of our time there, that meant a lot. We never had trouble getting a beach chair - getting a chair with a cushion, though, meant going down early and saving the chair. Restaurants are fine - not the best ever, but fine. Bar service and selection was fine. Only Corona is served as far as beer. All of the staff were friendly. I guess the major point here is to temper your expectations. This is not a 5 star resort by any means - but it was nice, relaxing place to spend the week. For that price - I would definitely come back.
Overall Rating
"Sunset not so royal resort"
04/23/16 olivian3367 Cleveland, Ohio
I stayed at sunset royal this past week for 7 days. We came with a group who were spread throughout 3 rooms. Let me give some tips from my experience: 1) Do not expect things to go smooth upon check in. When me and my wife arrived we were given keys to a room that was already occupied and had peoples belongings scattered everywhere. Awkward...... 2) Do not eat the "Italian". The restaurant is located in the middle of the hotel in what looks to be a greenhouse. Its constantly muggy and has a strange odor. We were starving when we got there from traveling all day and the food was actually not even edible. The grouper was not cooked completely through and the spicy pasta was so spicy you couldn't taste anything but spice and watery pasta. 3) Get breakfast in the restaurant located in the back by the pool (the only other restaurant inside) Since the food was far from edible throughout the day we would fill up on fruit and eggs. Rosie on the omelet station was awesome and was sure to make a delish omelet. 4) Be aware of confused staff. We were barged in on by staff twice while staying at the hotel. Once at 8 in the morning and the other at 11:30 at night. YES 11 AT NIGHT. The second time had truly put me over the edge and I called down to the front desk to demand answers why both a man and woman from there staff came in unannounced. There answer (after I paged down repeatedly) was that the room was recently under construction so the staff must have been going in there to hang out.. UNBEILVABLE. 5) DON'T EAT THE OUTSIDE FOOD. The pool bar has a lunch buffet they offer daily. The food sits in the hot sun all day with bugs and whatever else flying around it. A member of our group ate the chicken tacos outside and was ill for days. They don't put ice under the fruit and it sits warm all day as well. 6) If you have a ocean view be prepared to have blasting music from the pool area from about 9am on. The view however was beautiful but you cannot sit outside the balcony is no more then a foot wide. 7) Bring Imodium.... My ENTIRE group had bathroom problems the entire time. We all drank only bottled water and brushed our teeth with purified water. So something isn't right around here. 8) Check your sheets before sleeping ours had dried blood or something red on it. 9) If you're all inclusive expect to be questioned about it daily. For whatever reason we were interrupted daily while eating with staff telling us that we weren't all inclusive. This went on and on day after day and I can promise you if I hadn't paid for it this would be the LAST place on earth I would choose to eat at. 10) Don't plan on checking out to be simple either. The gentleman at the front desk tried to tell us we had charges from the lobby bar earlier this week. Now this is ironic seeing neither of us drink or even went to that bar. He then proceeded to show us the passport pictures from the two people assigned to our room. Neither of which I've ever seen. I asked for a bottle of water before we got in the cab and he refused to get me one. It was 4:30 in the morning so I couldn't go anywhere in the hotel to get one. It was truly the icing on the cake to this trip.
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