All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
3.3 / 5Good

Score breakdown (from 80 reviews)

  • Beach
    Beautiful beach
  • Location
    Great location
  • WiFi
    Good internet service
  • Cleanliness
    Quite clean
  • Food
    Food is all right
  • Pool
    Bad pool

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
Muchos meseros son muy amables, el hotel necesita remodelacion pero la playa tiene camas que te pueden llevar el servicio de bebidas y comidas ahi. Los shows muy buenos y el mariachi en la cena lo disfrute.
Genuine Hotels.com guest review
2 night family trip Jun 15, 2015
Oliver
ES
3.0 / 5Good
"E regular mas tem tudo para ser otimo"
Um pouco constrangedor motivo tudo que você pede para comer ou beber tem que dar número de sua abitacao . À noite se não marcar jantar você fica sem opção e nunca tem vaga para onde você quer jantar Mas tenho bom atendimento por duas pessoas. Rolando é Ignacio a maioria dos serviçais te tratam muito bem.
Genuine Hotels.com guest review
7 night romance trip Apr 7, 2015
CARLOS
BR
1.0 / 5Poor
"キャンセルしたわけではないのに宿泊できなかった(2015年2月26日から4泊の予定)"
エクスペディアでの予約を100%信用していたため、起こりえないことだと思っておりましたが、なんと宿泊できませんでした。 エクスペディアですので当然事前に日本で支払いを済ませたうえ、予約再確認は不要という案内でしたので、特に予約の再確認をしないままフロントでチェックインしようとしたら、ホテルのコンピューターに名前等が登録がされていませんでした。 そして、4泊とも満室で空きがないという状況の下、宿泊することはできない、という返事。2時間近くフロントと交渉するも、ホテル側はミスは認めようとしないし情報が来ていないから仕方ないの一点張り。 情報がコンピューターに登録されていないなんてありえないだろう、と私がエクスペディアの予約確認の紙を提示したところ、私に非はないと思ったのか、星ランクが下の姉妹ホテル「オーシャンスパホテル」のスタンダードルームを代わりに用意するからそちらにどうぞ、という、日本ではありえない対応でした。 代替のオーシャンスパホテルは、立地がセントロに近く、ホテルゾーンにはバスで10分以上かかる場所です。 さらにホテル側は、不憫に思ったのか、それともせめてもの償いなのか、両ホテル(サンセットロイヤル、オーシャンスパ)でオールインクルーシブを利用できるようにしてあげる、ということでしたが、オーシャンスパのスタンダードツインの料金は、サンセットロイヤルの比にならないくらい安いうえ、2つのホテルのオールインクルーシブを利用するって言ったって、両ホテルは距離にして7キロくらい離れていてとても不便。 予定では、サンセットロイヤルの43平米の快適なスタジオツインに泊まれるはずが、アパートのようにドアも薄くヘアドライヤーもない25平米程度の部屋で4泊我慢することに。 今回、ホテルゾーンにあるオールインクルーシブ5つ星でエクスペディア初登録、ということ期待していたのですが、結果として残念なことになりました。 ということで、このホテルの設備、客室、快適度など、宿泊できなかったので評価できません(何かしら評価を入れる必要があるため、仕方なく「最悪」としました。) メリダ、チチェンイッツァと順調に旅をしてきた後の、カンクンでのこのトラブルで、なんとも後味の悪い旅行になってしまいました。
Genuine Expedia guest review
Other trip Mar 26, 2015
ゆかしん
JP
5.0 / 5Outstanding
"Agradable"
Cuando llegamos al hotel no habia habitaciones por sobreventa, nos mandaron al Hotel Ocean Spa que es de la misma cadena y mismas características. EEn este hotel nos sentimos agusto, todo muy bien. Los alimentos muy variados y ricos. La ubicación nos agrado más porque estaba más cerca del centro de Cancun y de ahi pudimos desplazarnos para donde quisimos.
Genuine Expedia guest review
Other trip Mar 23, 2015
José
MX
4.0 / 5Excellent
"日本人は私達だけ!会話はスマホ、グーグル翻訳。butセニョール・オースティーノさんありがとう!"
日本人は私達だけでした。東洋人も2組くらいで主に欧米の白人ばかりでした。 英語もスペイン語も出来ませんが、スマホの翻訳アプリで乗り切りました。 オールインクルーシヴだったので滞在中の飲食はタダでした。アルコールもボトルで頼む以外かかりません。 チップも含まれているので日本人には良いと思います。 カンクンのホテルゾーンは物価が高いです。 お部屋にはキッチンがついているので日本から持参した食品も食べることができ便利でした。 ニューヨークからの飛行機が遅れて夜中にチェックインした為、本来予約した部屋でなかったので、次の日変えてもらいました。その際の対応もスムーズでした。 オーシャンビューで最高の眺めでした。ビーチも綺麗です。 ライスラショッピングやどこに行くのも立地はいいです。 レストランでは主人の誕生日にフルートの演奏とケーキでお祝いしていただき、良い思い出になりました。 最後の日はビーチのカヴァナでリゾートを満喫しました。 また利用したいです。 Mr,Faustino Pool Gonzales!GRACIAS!
Genuine Expedia guest review
Other trip Feb 13, 2015
MIURA
JP
3.0 / 5Good
"chambre d'hôtel"
Mauvaise idée de mettre un restaurant à la carte au centre des étages des chambres. Très difficile de se reposer avant 23h. La première que l'on nous avait proposée était vraiment pas agréable comparée à ce que l'on avait vu sur internet lors de l'achat de notre forfait, nous avons dû négocier pendant 3 heures pour avoir une autre chambre, même si à la réservation nous avons signalé que nous voulions être à l'étage le plus haut pour la tranquillité, et demandé un grand lit, ils nous ont offert une chambre au 1er étage et sur le piscine extérieure.
Genuine Expedia guest review
Other trip Feb 11, 2015
Stella
CA
4.0 / 5Excellent
"Muy bueno"
Un hotel muy lindo, al lado de la playa.Con servicio de playa, dos restaurantes bien equipados, con una buena variedad de comidas, el servicio al cuarto fue lo mejor. La habitación muy amplia con una hermosa vista al lago. Playa espectacular, agua muy clara y limpia.El personal muy atento.
Genuine Hotels.com guest review
4 night romance trip Jan 13, 2015
Florencia
AR
4.0 / 5Excellent
"Siamo stati bene..."
Abbiano approfittato della formula "tutto compreso" per gli ultimi due gg di vacanza....hotel grosso ubicato su un tratto di spiaggia stupendo. Abbiamo trovati buoni i pasti offerti (ad eccezione della sera: se non si prenota per tempo i ristoranti che hanno posti limitati, si viene sbattuti sotto un capannone all'esterno con tanto di show assordante...orrendo!!!); personale molto cortese e disponibile. Camere spaziose con letto comodissimi. Cena a parte ci siamo trovati bene!
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Carlo
IT
1.0 / 5Poor
"worst.....Absolutely do not go"
worst of worst hotel horrible service, Unkindly staff, Especially! Alma is her name. she is very unkindly. And almost wrong information in hotels.com 24 hours room service is No! Wifi Free in the room is No!!! I asked "All is fraud?? " She said "Yes! " horrible hotel.... Absolutely do not go
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
A Traveler
KR
5.0 / 5Outstanding
"Хорошее расположение"
Бронировала совершенно другой, по описанию номер,но это не испортило впечатление об отпуске.Все было отлично,классные шоу и развлечения по вечерам.Замечательный сервиз(хотя сначала к нам присматривались).Хорошая кухня.Уезжать не хотелось.....Было супер!!!
Genuine Hotels.com guest review
12 night trip Sep 7, 2013
Татьяна
RU
4.0 / 5Excellent
"Bom hotel, mas..."
O hotel é confortável, bem localizado e com staff atencioso. Bom café da manhã e refeições com bastante variedade (embora tenham o mesmo gosto). Open bar e tudo liberado na geladeira do quarto (com 3 opções de cerveja). Pegamos um preço promocional e, em contrapartida, tivemos que comparecer a uma reunião em que tentam nos convencer a comprar uma cota do clube de férias (2 horas de chatice com um mexicano que ficou grosso quando dissemos não), mas pelo preço valeu a pena. Hotel com muitas crianças, mexicanos e americanos (devido ao clube de férias). Fuja dos passeios oferecidos pelo hotel, preço alto e de qualidade duvidosa.
Genuine Hotels.com guest review
5 night romance trip Apr 3, 2013
mario
BR
5.0 / 5Outstanding
"Excelente"
Nos encantó todo en general.
Genuine Hotels.com guest review
6 night trip Jul 3, 2013
Angela
MX
4.0 / 5Excellent
"TE OBLIGAN A ESCUCHAR EL RCI"
de llegada te dicen que es obligatorio escuchar una charla de medio dia acerca del RCI y si no quieres según debes pagar 100 $ adicional por noche.... el personal de la parte de la piscina es muy amable pero no se da a basto a atender a todos los huéspedes esto debido a que también van personas de hoteles adicionales, mas todo aquel que escucha la charla del RCI de los ooooootros hoteles de su cadena asi que la piscina parece un balneario publico
Genuine Hotels.com guest review
3 night family trip Jul 3, 2013
A Traveler
VE
4.0 / 5Excellent
"Regular"
Ok
Genuine Hotels.com guest review
7 night family trip Jun 7, 2013
Marco
MX
4.0 / 5Excellent
"pierdes tu tiempo"
bien, lo que pasa que mi reservacion era habitacion doble osea camas dobles alo que medieron una sola cama , y yo no se por que es obligacion de uno , pero desde que llegas ya te esta esperando una persona para venderte las mentadas membresias k dese el principio les dices que no las quieres y te hacen PERDER 5 HORAS o hasta todo el dia de tus vacaciones para venderte algo que no te interesa en lo mas minimo deveriamos de ponernos todos en alerta y saber que hacer en esos casos como decir NO
Genuine Hotels.com guest review
4 night trip May 11, 2013
JAVIER
MX
3.0 / 5Good
"Excelente habitación"
El hotel familiar o más bien para adulto mayor y el ambiente es total y absolutamente aburrido. La comida del restaurant tenedor libre no es muy buena, ya que pareciera que reutilizan la comida diariamente cambiando las preparaciones. Sin embargo el resto de los restaurantes están muy bien. La habitación es un mini departamento muy grande y cómodo, bien agradables. Este es un resort que tiene una especie de membresía y todos los días se llena de gente nueva que va a la piscina o a comer, y el ambiente baja de nivel, de hecho me pasó que cuando yo estaba en el baño público de la piscina una mujer golpeó la puerta muy fuerte y comenzó a gritar groserías por mi demora, de muy mal gusto. Ojo, acá dice que el check in es a la 1 o 2, pero en realidad es a las 4 y no te entregan la habitación mientras no llegue la hora, así que tuvimos que esperar, pésima la atención de la recepción. Peor aún cuando llegas te hacen perder el tiempo porque te ofrecen infinidad de tours o membresía y no te dejan tranquilo durante tu estancia. Hay un restaurant interior que es muy rico y atención de primera. Piscina ínfima, el hotel está ubicado en un lugar de la playa en la cual no es apto para el baño y las olas son enormes y peligrosas incluso está lleno de banderas rojas, para llegar a un lugar apto hay que caminar varios kilómetros.
Genuine Hotels.com guest review
4 night romance trip Mar 6, 2013
Paola
CL
3.0 / 5Good
"GENERALMENTE SOLO BIEN"
CON RESPECTO AL HOTEL NO HAY MUCHO QUÉ DECIR, SE VE MEJOR EN LAS FOTOGRAFÍAS QUE PRESENTAN, NO PARECE DE LAS ESTRELLAS QUE INDICAN, LA UBICACIÓN NO ES TAN BUENA, TIENES QUE TOMAR TRANSPORTE A LOS CENTROS COMERCIALES QUE ESTÁN CERCA (COMO A 15 O 20 MINUTOS CAMINANDO), CUANDO LLEGAMOS NO NOS INDICARON CUÁLES ERAN LOS SERVICIOS QUE TENÍA EL HOTEL, NI LA UBICACIÓN DE LOS RESTAURANTES, LA ALBERCA ES MUY POCO PROFUNDA, LA PLAYA NO ES MUY TRANQUILA, LO QUE EN OTRAS PLAYAS DE OTROS HOTELES SÍ. LA ATENCIÓN ES REGULAR (GENTE QUE SÍ TE ATIENDE MUY BIEN, COMO TATIANA, OTRA QUE PARECE QUE LES PESA MUCHO SU TRABAJO). EN GENERAL SOLO BIEN (HE TENIDO MEJORES ESTANCIAS)
Genuine Hotels.com guest review
3 night trip with friends May 12, 2013
MIGUEL
MX
4.0 / 5Excellent
"Buen hotel en general"
A las habitaciones les faltaba una actualizada, pero en general muy bein.
Genuine Expedia guest review
Other trip May 6, 2013
A Traveler
MX
3.0 / 5Good
"Mas o menos"
El personal de uno de los restaurantes brindan muy mala atención, y aparte si compras el paquete con alguna agencia te obligan a asistir a una platica de tiempos compartidos y eso no lo especifican en tu compra...
Genuine Expedia guest review
Other trip May 1, 2013
Bebos
MX
3.0 / 5Good
Me pusieron en una habitacion que no correspondia a la reserva
Genuine Hotels.com guest review
8 night romance trip Mar 31, 2013
A Traveler
ES
5.0 / 5Outstanding
"Hotel para dejarte consentir"
Perfecto servicio desde la llegada al hotel, personal muy amable.
Genuine Expedia guest review
Other trip Apr 8, 2013
Angel
MX
3.0 / 5Good
"Attention, doit participer à l'avant première.."
Tout d'abord, nous n'avons pas obtenu la chambre correspondant à notre package. Petit hôtel intime,parfait en famille, pas trop bruyant. Le personnel courtoie et avenant. La nouritture est excellente, encore faut-il avoir réserver très tôt pour les "deux seul" restaurants acceptables de l'hôtel. La salle extérieur servant le buffet thématique ressemble à une salle de bingo; froide et laide... La plage est grande et superbe; une des plus belle du secteur. Voici le top de notre expérience. Comme prévu nous devions participer à l'avant première.... Croyant qu'il s'agissait d'une visite de l'hôtel avec présentation des activités et quelques ventes de voyages, voilà que c'est tout faut... On nous avise a deux jours de notre départ que nous aurions le lendemain matin a 8h30, un rendez-vous avec un représentant de l'hôtel. Le matin venu, il nous est impossible, sauf pour notre enfant, de déjeuner; on doit manger avec ce représentant. Une "foutue" rencontre de 3 heures pour du time sharing. Si nous refusions cette rencontre nous devions débourser plus de 400$ US... Imaginer le topo, une véritable séquestration, un enfant de 5 ans impatient de profiter de cette dernière journée de vacance, frustration colère et désaroi. On n'avais pas le choix. Obligation de fournir passeport et carte de crédit sans quoi il n'y a pas rencontre et tu dois payer. Nous l'avons sur le coeur...Attention... doit participer à??????
Genuine Expedia guest review
Other trip Mar 30, 2013
martine et marc
CA
4.0 / 5Excellent
"Ottimo ma wi-fi NON è gratuita!!!!"
Avevo scelto l'hotel anche per la connessione wi-fi gratuita (era indicato nella prenotazione di Expedia!!). Al momento del check-in, abbiamo avuto la sgradevole notizia che la connessione era a pagamento ($5/giorno). Per il resto, nessuna lamentela/nota negativa. Hotel adatto soprattutto a famiglie.
Genuine Expedia guest review
Other trip Mar 28, 2013
A Traveler
IT
5.0 / 5Outstanding
"Hotel agréable et bien situé"
Hotel très bien situé (proche du centre commercial La Isla et des discothèques,5min à pied), très jolie piscine et maginifique plage! Les chambres sont spacieuses et confortables,la nourriture très bonne et l'animation sympa! belle semaine de vacances dans cet hotel que je recommande.
Genuine Expedia guest review
Other trip Mar 12, 2013
Isabelle
FR
5.0 / 5Outstanding
"El mejor All Inclusive"
La estadia magnifica, la mejor comida all inclusive que he probado, la localidad perfecta, la atencion de parte de Marisol la organizadora de eventos, y Monica quien nos dio bienvenida la mejor, pero siento que les falta un poco mas de servicio al cliente a los meseros y a las personas de recepcion, y lo unico que realmente no me gusto fue que el check out lo tuvimos que hacer a las 10:30 de la manana y nuestro vuelo salia hasta las 5 de la tarde, nunca se portaron sesibles en ese punto y nos querian cobrar 20 dolares por la hora extra que nos quedaramos. De alli todo estuvo muy bien.
Genuine Hotels.com guest review
3 night trip with friends Feb 23, 2013
A Traveler
GT
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip May 13, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night romance trip May 10, 2013
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
7 night trip with friends Apr 6, 2013
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night romance trip Apr 3, 2013
A Traveler
SE

TripAdvisor reviews for Sunset Royal Beach Resort

Overall rating:Based on 1965 traveler reviews

Most recent traveler reviews:

Overall Rating
"Simply paradise"
02/13/16 ronab123 Curllsville, Pennsylvania
We've been home a week now and are still basking in the wonderful time we had in Mexico and especially at the Sunset Royal Beach. Enough cannot be said about the excellent, attentive staff. Everyone including the waiters, housekeeping staff, entertainment staff and specialty services (i.e. spa) did everything in their power to treat us like we were the only family at the resort. The entertainment in the evenings was surprisingly first rate and very professional. The hotel was exceptionally clean and the housekeeping staff could not have pampered us more. Our rooms were huge and well furnished. The food was excellent and all of the waiters seemed to remember us when we came in to dine. The hotel is very convenient to shopping and night clubs. There is a bus available (10.5 pesos) but everything is within a short, pleasant 10 minute walk that never once felt unsafe. The beach is amazing with ample lounge chairs and shade for those who are getting too much sun (if that's possible!). There are activities daily to participate in and extras that can be purchased right from the beach area (parasailing, jet skis, etc). If I would have a negative remark, it would only be that we had to leave! We would/will definitely visit this resort again. Special thanks to Marco, Freddie, Guadalupe, Samuel, Carlos, the list is endless. Thank you for one of the best vacations we've ever had!
Overall Rating
"UserReview"
02/12/16 Bruce S
The staff was awesome with exception of the concierge desk. They are misleading and a waste of your time. They wait staff at their restaurants, bars, room service...etc they are terrific. But stay away from the front desk and the concierge desk! Guadalupe was the best server of all.
Overall Rating
"Good service on the beach"
02/11/16 pet616 Atlanta, Georgia
Yes, sometimes the wait for a drink on the beach is a bit long, but the team who worked our area was great - Didier, Alfredo, and Manual (especially DIDIER)! The beach and water are gorgeous, with plenty of chaises and available shade. Note: All the rooms face an indoor atrium where one of the two restaurants is located. A saxophonist plays every evening from 6-10 pm, except Saturday. This is very nice while you're having dinner, but not so nice if you don't want to hear it the rest of the time (e.g. - while trying to nap or read in your room).
Overall Rating
"Awesome"
02/10/16 Danica H Branson, Missouri
We had a little trouble with our room, but after they gave us the right room. The food was great the staff were nice the beach is beautiful the pool was nice, I wished there was a swim up bar. At night there were shows down in the tent that was cool. Over all a good place to stay, I would stay there again
Overall Rating
"Winter blues"
02/10/16 Barry B
Beautiful beach.outside pool food bar pretty good burgers and tacos. Drink service outdoors is good if u tip (good). Evening entertainment and buffet theme nites are always good.walk up bar in lobby is always busy and the best service by Hector.
Overall Rating
"No Overcrowding Here"
02/10/16 Beverly615 Portland, Tennessee
My husband and I enjoyed our stay at Sunset Royal Resort. It is a smaller resort so everything is easily accessible. We never had to wait in line for a meal and could always find a chair at the pool or on the beach. We received excellent services from our waiters: Marco, Mario, Serapio and Jose. Roberto was like a ray of sunshine each morning at breakfast. Our poolside waiter, Antonio, made sure we always had a beverage.
Overall Rating
"Amazing staff in waiting/bartending....terrible management staff though"
02/09/16 Sagar J
Guadalupe from the Aquario was excellent and helped us with coffee and beverages at all meal times but mostly breakfast. Hektor of the bartending staff made my sister and me excellent drinks and variety of shots. Samuel from the Italian restaurant gave us our food in a timely manner and entertained us with his "mexican coffee" making skills. The management staff was on the complete opposite pole though. They put our room in an area where they were renovating. There was so much noise in the morning. Randomly our lights and TV would stop working. We had to go to them countless times to fix issues. It is common business sense that you do not put people in an area where you are renovating. Secondly, they showed no remorse about it. They acted like it was completely normal. They did not compensate us with anything. Staying in the room was an absolute nightmare. They did not even switch the rooms for us. The only thing that would draw me to this place is the excellent staff outside of management. Otherwise, steer clear of this resort. Your money is better spent towards another resort. The only reason I am giving it 2 stars is for the superb waiting/bartending staff....otherwise the place should get no stars period.
Overall Rating
"Affordable and great service, but needs some work."
02/08/16 LISA T Smyrna, Delaware
The hotel itself is a small resort with only 1 pool, 2 restaurants and a snack bar by the pool....nothing fancy and needing an upgrade. There were repairs going on in multiple rooms while we were there which made it kind of noisy. There is a "theater" in front that offers a small buffet in the evening and "shows" as well as high priced pushy merchants....we didn't attend more than once because it wasn't really entertaining and they badger you about buying their goods. The room was ok, but really needed upgrading. We were told our room type had a queen bed, but it was only a full size which is very tight when you're used to a king, lol. The sheets and towels were rough and thin and dingy. The noise from the italian restaurant was audible in the room even through a closed door with the noisy air conditioning running. The food at the restaurants was ok, but not great. We were without hot water the first morning, but they did fix it after *3* requests. The balconies on the ocean view rooms are only about 12 -18 inches deep...just enough to literally take one step out of the room. The view, however, was beautiful. The beach would've been much better if they picked up the trash down near the water, but there was plenty of shaded seating and a lifeguard until 5pm. The pool would've been nicer if there were enough cushions for all of the chairs and loungers, but the bar and snack area were convenient. There is a system with different colored wrist bands and despite paying for all-inclusive, apparently our color (blue) didn't allow us the lobster at dinner, full sized drinks, certain services at the concierge desk, etc. On a positive note.....they happily kept our mini fridge stocked with plenty of water, diet coke and juice (we didn't want the beer), wifi was free and most of the staff that we encountered were very pleasant. A special thanks to JESUS who helped with our bags and was extremely informative and friendly and made us feel welcome; CARLOS at the front desk who was patient and helpful despite our many questions every day; and MIGUEL and SERGIO - our servers at Acuario restaurant were so friendly, attentive and professional. They should all be commended for a job really well done! We did enjoy our time here, but you get what you pay for and next time we'll spend a little more.
Overall Rating
"Jan 28th til Feb 6th Family of four"
02/08/16 raisty Dunbarton, New Hampshire
First the good. Beautiful resort, gorgeous room on the 9th floor with ocean view, thanks to Abraham, great food, exceptional service from all the staff. The beach is just beautiful! We had a blast. big shout out to our breakfast servers Roberto S. Guadalupe, and Arsenio, they were amazing!!!! Our stay was made that much better by the entertainment crew who were personal and completely hilarious Big shout out to Franco, Mario, and Eddie. Elena in the kids club always came over to our kids to get them involved in the activities and they loved it. She is great. Antonio and Issac worked their butts off to service the beach all with a smile!!! Now for the Bad...We had to leave!!!! We felt completely safe here, had no issues, the resort was beautiful and clean. We cannot wait to return. To anyone going here or any resort please remember to tip your servers and housekeeping. You would never not if you went out to dinner here in the U.S. We witnessed first hand how hard the staff worked and all with a smile. It is not easy to work with the public.
Overall Rating
"Great Staff"
02/08/16 dancerelaine Scarborough, United Kingdom
Right on the beach, close to all shops, restaurant's and bars but far enough not to be disturbed by it all. Apartment ok could do with a bit of TLC, staff fabulous so hard working especially the young man that picks up all the water bottles on the beach and helps the waiters clean the sunbed area on the beach. We can not comment on the All Inclusive as we did not use it. The beach is so beautiful we walked miles every day the only complaint we would have is that the Sunset cleans the sunbed area beach but not the tide line as most other hotels seem to unfortunately it was disgusting when we were there quite dangerous with sharp plastic objects I do hope the manager reads this and has a walk down to the sea also waste land next to hotel looks as though its starting to be a litter dump which is very sad as this really is a beautiful coast line. Mexico is a fantastic place to visit and shall return one day.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews