The ratings are pretty low for some reason by other people. I found it to be pretty good. The staff was polite and helpful. Free shuttle ride to and from the airport. The room was clean. TV is the old box type, but I didn't really care. All in all, not a bad place to crash for a night.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for the comments. We appreciate your thoughts. We assure we will keep up the good work to satisfy our guests. I hope to see you again to serve you. Thank you Bob Aurora G.M. Team Howard Johnson
The shower water was lukewarm at best. Other than that, it was located right next to a Bob Evans, which was convenient. Located just off of the highway and in a nice area.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for your comments and We will assure you we will improve our hotwater situation. Thank you Bob Aurora G.M.
Had multiple problems with room, and eventually had to relocate. Still had problems there. No heat in first room. Second room had electrical outlets not working. Had to redo key card after every return to room.Genuine Hotels.com guest review
"Close to airport not city of Cleveland"
For the price I paid it served the purpose.I was only there one night but for the time I was there my stay was ok.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Hello Ron We are obliged to you for great comments hopefully we will have opportunity serve you again. Bob Aurora G.M.
We try to always find the best bang for our buck when choosing hotels. We were very pleased when we opened the door to our room. There was NOT a smoky smell in our non smoking room as stated in some of the reviews I had read. The bathroom was very clean and up to date. In fact...the entire room was updated and very clean. Our lamp on the desk didn't […] work but that did not bother us. We were only there for an overnight visit. The breakfast was a simple one of juice, milk, coffee, cereal, and bagels. We were not expecting a hot meal and that served our purpose just fine. We are going back to Cleveland in December and we will be staying at this location again. It was easily accessible and located just off the highway. The area is quiet and we felt safe during our stay. Read moreGenuine Expedia guest review
"So many issues."
I reserved my room two days in advance yet when I arrived at the hotel there was not a room for me. I ended up in the lobby for 45 minutes while they scrambled to put us ANYWHERE, us being myself and my 12 month old child. Not fun to keep him in a carseat for 45 min. The desk person was very friendly and did find us a "newly remodeled" room that had […] not yet been used. I thought " GREAT!!" until we arrived after a long trek on the 3rd floor where construction was still underway as we walked all the way to the end of the hall. My clock radio sat outside the hotel room door, there was a layer of dust on EVERYTHING from the construction, the room reeked of paint and chemicals and the carpet was filthy!!!! There were no garbage cans, no towels(the entire stay NO TOWELS) and for the next hour the staff randomly beat on our door to bring something in, like garbage cans, garbage bags etc... None of the ice machines were working that day for some reason so you can imagine how difficult that made it to keep milk cold for my child. IMPOSSIBLE. Finally I begged the guy at the desk to let me keep his milk in their fridge, then I traveled three floors and two long hallways everytime I needed a bottle for him. When I requested towels I was given 6 small hand towels and told the big towles were in the dryer and I would have some brought to my room when ready. This did not happen, even tho I asked 3 times. I was offered a bath mat to use on my last request. Breakfast was horrible. Read moreGenuine Expedia guest review
"You Get What You Pay For"
We needed a cheap hotel for the night and that's what we got. You can't expect all that much for $60. My only complaint is that we asked for a non-smoking room and the room definitely smelled of cigarettes when we came in. After telling staff, they were unable to move us to a different room but did offer us some Febreeze.Genuine Expedia guest review
"close to airport"
HJ needs to update motel from 90's motiff! Also friendliness of front desk staff. Would not stay there again.Genuine Hotels.com guest review
"You get what you pay for"
Room smelled funky.. Hairs on the pillows. should be torn down and start over.Genuine Expedia guest review
"Great stay for one night"
Stayed here for browns game. About 15 taxi ride to downtown for $30. Was nice and cheap.Genuine Hotels.com guest review
Unfriendly Staff, Springy Bed, Room Smelled. Will Not be BackGenuine Expedia guest review
Close to the airport and handy shuttle service. Outside of that this place is not very good. Kept knocking at my door. When I complained the manager offer me a free night and then totally reneged on it. Next time I'll stay elsewhere.Genuine Hotels.com guest review
"My stay at Howard Johnson Inn"
Room was great and the service was great, it was a very pleasant stayGenuine Hotels.com guest review
there was bugs in the room , the cononal breakfast was two day old bread and 4,5,day dounuts was a sham,for the price there are better places to stay so shop around you can do betterGenuine Hotels.com guest review
the room smelled really bad...Genuine Hotels.com guest review
"close to highway and easy to get there."
Stay was pleasant, hotel needs some updating. The elevator doors kept closing on you when you were trying to get in. The staff was friendly. I just stay one night and did make the free breakfast. Would of like more towels in my room.Genuine Hotels.com guest review
"close to where we were going"
overall average hotel, room was clean tile in bathroom was loose and grout was cracked. personnel was hanging around stairway making my wife uncomfortable.Genuine Hotels.com guest review
I was pleased with my service when i checked in but not with my room. There was trash in the trashcan and the bathtub was dirty. This hotel is in need of updating.Genuine Hotels.com guest review
It took over half and hour to check in. We were to have a smoking room. We get to the room and it says no smoking. We call down he says oh you can smoke in it. There is no ashtray. It took 45 minutes to get us an ashtray. Really!Genuine Expedia guest review
"Not a good experience"
I found the room dirty, and the bathroom/tub was dirty. The carpets were stained. The service was not great either. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Nice simple rooms"
Generally satisfied, hotel does need some maintenance.Genuine Hotels.com guest review
"Hotel staff was very helpful and nice."
Both sink and bath tub handles fell off when I tired to turn. You got what you pay for.Genuine Expedia guest review
"Do not stay here"
Well the room didnt have towels or washclothes, the wifi did not work, the staff there were rather rude the breakfast they offered was juice bagels and donuts that looked like they were run over by a truck, the beds were very uncomfortable, the ice machine on my floor was broke and head to go to the lobby three floors down to get ice, there was two […] occasions where I heard other people complaining about the cleaniness of their room as well as the horrible internet connection,on a whole I would never stay at this hotel again Read moreGenuine Expedia guest review
"The nastiest hotel on Brookpark"
Their rooms are very nasty and disgusting it took up to three rooms to give me before they got it right they did not have clean linen no wash cloth I had to wait for them I would never go back to this hotel againGenuine Hotels.com guest review
"Worst hotel experience"
This was a nightmare experience. We had no towels (seems to be a theme in these reviews). Our room had hair all over. Lots of hair on bathroom floor. Hair on the bed and pillows. When we asked for another room, the representative refused. Then Hotels.com contacted representative about another room for us. We finally were given another room (with no […] apologies or acknowledgement of our dissatisfaction) which was equally inappropriate. More hair on the floor and sink. Unable to run the fan/ac in the room because it smelled horrible when we tried to. Overall-horrible experience! I have stayed at "inexpensive" motels in the past but never experienced anything like this. Read moreGenuine Hotels.com guest review
First the hotel receptionist is rude in inviting us... Next - the room looks horribly badly maintained and followed by small beds.. I picked a double bed and ended up sleeping in a small double bed equivalent to the size of single bed....plz don't choose this hotel....Genuine Hotels.com guest review
"An ok stay for just passing thru..."
The hotel seemed old & run down a bit. I didn't like managements own personal touches in the main office - Indian statues. The office was not professionally kept & the place was outdated. I had ants in my room & at night, the stairwell on the right side of the building didn't have enough lighting or a sense of security. There was a lot of brush surrounding […] it. Read moreGenuine Hotels.com guest review
"nice place for the price"
the room was clean Bed very comfy. check in was fast and efficient.Staff very niceGenuine Expedia guest review
Poor service and not clean.Genuine Hotels.com guest review
"catching a plane out of Cleveland"
Wished hotels close to airports would either serve breakfast earlier or discount the rate for those heading out to early to eat.Genuine Hotels.com guest review
The room was not clean. 1st ...they put us in a room with a full side bed 2nd...they move me to a king room that was smoke containmentaed...really bad 3rd room was not clean..... really not clean The next night I stayed in a Marriot...WOW!!!!!!!!!!!!!!!!!!!! what a fantastic difference...and only $35 more per nightGenuine Expedia guest review
"Howard johnson in cleveland oh"
Our room was nasty. All types of hairs and stains on our sheets. Holes in our itted sheet and food crumbs in our bed. The hotel manager said they have been having complaints on the one house keeper. FIRE HER THEN!!! they changed our room and the bed was also dirtyGenuine Expedia guest review
"closeto some family members"
verydisapointednotwathiexpetedGenuine Hotels.com guest review
"noisy and not clean"
rooms are noisy and sometimes room services forget to cleanGenuine Expedia guest review
"Rat poop in the toilet room."
I booked this hotel because it was close to the airport and had an airport shuttle. I thought Howard Johnson's had a decent reputation, and the price was right. The door jamb was damaged and we could not lock the exterior door. Overnight, rat poop appeared in the toilet room. There was a rolly-polly bug in one of the beds. The carpet was filthy. I had […] to wear socks AND shoes to feel safe from germs. I am not a wimp but this place was the grossest I have ever stayed in. The building is in need of repair and major cleaning. Thank God my flight was super early so I didn't have to face the "breakfast". Read moreGenuine Expedia guest review
Booked a queen bed and got a full size bed on a queen frame. The chair leg was broke. The remote for the 27 year old tv didnt work nor did the buttons on the tv. The mirror wasnt attached to anything it was just propped up. We booked 3 months in advance, and when we got there for check in, they didnt even have a room ready for us, so we had to wait […] until their chainsmoking maids rushed to halfass clean our room. The absolute worst hotel stay in the history of hotel stays. I woudnt put my dog up in this filthy rats nest of a motel. Read moreGenuine Expedia guest review
Ok,good service.Genuine Hotels.com guest review
"Disappointed even at low pro\ice"
Hotel is clean but worn. Although there were three of us checked in, there was only one set of towels left two days in a row. WIFI did not always work. Hair dryer and towel rack came out of wall when we used them. Continental breakfast was OK.Genuine Hotels.com guest review
"Not typical quality for Howard Johnson"
Didn't feel safe here. The building is old and needs renovation. Cheap isn't always this sketchy.Genuine Expedia guest review
"Mildew odor due to roof leaks"
I was pretty disappointed and will not stay at a Howard Johnson again. Room was changed three times at check in due to pet and mildew odors upon arrival to the room. Also WiFi service constantly went out. Had to rountinely go to front desk for towels, the continental breakfast was very disappointing.Genuine Hotels.com guest review
"convienient to the reunion I was going to."
Had a few problems with the wireless internet, but it was ok. The grandkids enjoyed watching movies on TV so internet wasn't that important.Genuine Hotels.com guest review
"view from rear view mirror"
Hotel would not refund any part of my fees,when I had to depart one day early ! Many small details of the hotel were not attended to - ice machine only worked 1 day of 4, room had no toilet paper holder, only 1 towel provided upon arrival, no plugs for sink or tub, NON - smoking room reeked of cigarettes, grouting around tub badly mildewed or missing, […] requested wake-up calls did not occur, this 300 room hotel only had 3 tables available for breakfast, which was not worth standing to eat Read moreGenuine Hotels.com guest review
"Close to needed destination"
My guests were satisfied.Genuine Hotels.com guest review
"A very bad experience"
When we arrived at 4:25 our reserved room was not ready. We did not get a room untill 5:09. The room was filthy, a dirty towl in the bathroom, NO CLEAN TOWLS. The refigerator did not work. The frontof the air conditioner was not attached was on the floor.Table TV on was very dusty. After I called for clean towls it took them over an hour to bring them […] up. I understand it was cheaper then most hotels BUT It can always be cleaned and this one was FILTHY! Read moreGenuine Expedia guest review
"sub standard service"
We had to go to Walmart to get towels.. The front desk said "towels are being washed and dried, we will call you when they are ready TO COME DOWN and get..." oh yeah this was about 7-8pm!!Genuine Hotels.com guest review
"Fine for a six hour stop just to sleep"
The continental breakfast was pretty disappointing. There were no towels in the room. Pool didn't open till 8. Staff was friendly and helpful.Genuine Expedia guest review
"First room was AWFUL!"
The first room was supposed to be non-smoking bur reeked of smoke. The room was exceedingly shopworn. Found blood stains on the sheets when covers were pulled back. After complaining was given a good newly remodeled room that was OK. I don't understand how a hotel chain could allow the poor standards we foundGenuine Hotels.com guest review
"Lack of attention to rude/noisy guests"
I had loud/obnoxious party-going guests next to me who were making lotta noise/rachet well into 3 and 4 o'clock into night and I called manager on duty to complain and he did nothing to stop it...even after 3 phone calls on morning of saturday Juyy 27th...party going outmosphere loud screams, noises, and talk went on and could NOT get to sleep....very […] dissapointed that manager did not do anything simply because he could not leave the front desk he told me... Read moreGenuine Hotels.com guest review
"Nice hotel but overbooked"
Experience was awful on arrival or rooms were given to other occupants, we did not get the double beds occupancy which we paid for and rooms were not cleaned in a timely manner.Genuine Expedia guest review
The stay was fine the hotel was a short trip to the airport which is what I was looking for. The hotel is old and in need of major renovations. The staff was fairly helpful.Genuine Hotels.com guest review
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