"I never lived there"
I was in town for a funeral.The young lady on shift would not refund or compensate me so I paid& left!!!Genuine Hotels.com guest review
While I do realize that the hotel was being renovated I was not pleased to find bugs in both the bathroom and my room. The shower curtain had mold on the bottom and the bedspreads were too big for the beds and we kept tripping over them.Genuine Expedia guest review
You are choosing this hotel because of its location and its price and honestly it does have potential. They have made several attempts to renovate. But there are several areas with minor changes could vastly improve the quality, comfort and capacity of this hotel. 1st: Cleanliness. The rooms need a very thorough cleaning before guest arrive. Every surface […] should feel clean and smell clean. There should be no cigarette butts in the air condition vents or in the window sills. There should not be layers of dust on the desks, ice chests or toilets. 2nd: Updates. As minor conveniences in this day of technology it would be almost a necessity to provide an alarm clock, preferably one that is also a docking station for cell phones and or ipods etc. In addition a wall mounted, or upgraded television is also recommended. 3rd: Amenities: At a minimum two sets of all towels, washcloths should be in each room. Read moreGenuine Expedia guest review
While my stay at the motel was short, my family and I were pleased. The only issue was that the lighting was poor in the room. Need brighter light bulbs.Genuine Expedia guest review
Pretty unkempt, stairwells and doorjams dirty and beat upGenuine Expedia guest review
"The room was no where near up to part"
The condition of the room was a mess and we had to sleep in the chair due to the messGenuine Expedia guest review
"DO NOT GO HERE AT ALL FOR NO REASON"
First off the customer service was very helpful with all my issue and trying to fix the things that was unsatisfactory with my stay. This place offers queen size beds which is false, the headboards may be queen but the bed that I paid for was a full instead of a queen. Then the property is in a respectable area but hotel is in terrible condition. From […] the parking lot and the cheap resurfacing job to the room of terrible condition. I will never use this hotel again or recommend this place again. Read moreGenuine Hotels.com guest review
Checked in and got to our room to find a tiny bed when we paid for a queen. There was a a grease mark from someone's head on the headboard. We went back to talk to front desk and the woman treated us terribly. She couldn't do anything for us and told us don't know what to tell you. At this time its already 6pm so we called hotels.com and they got us […] another hotel in the area. Don't stay at Howard Johnson. Read moreGenuine Hotels.com guest review
"enjoying the break"
From the time I registered till the time I left it was truly amazing how polite and friendly everyone was from the front desk the lady was awesome. The housekeepers was down right good. Even the transporter was very friendly and wanted to know how our stay was. Very good job. I'll be back. Thank you again. Sorry I forgot your names but you know who […] you are and what. You did. Read moreGenuine Hotels.com guest review
"Well, OK but..."
1) When I arrived, there were no bath towels in my room. Just hand towels. OK, Rectified immediately by front desk staff. 2) Found 3 unsecured Howard Johnson wi-fi networks. Front desk said no password. My Chromebook, which has been pretty effective, always, about accessing wi-fi, could never get its DHCP lookup. 3) I found the 'free continental breakfast, […] which ends at 9 AM, to be pretty pointless. When I arrived at 8:35, the minimal offering of bread/donuts was totally depleted except for 1/2 bagel. Some mini-donuts appeared. There was butter and jelly, but nothing like PB or cream cheese. The orange lid labeled 'decaf' was on the carafe labeled 'regular' and vice-versa. When I asked at the front desk which was' regular' (since noone was attending to the 'breakfast'), they had no clue, but did make some regular... There were small quantities of milk, orange juice, and apple juice in the fridge and a couple of flavors of cold cereal, but nothing like yogurt, or make-your-own-waffles, or other protein. There were 2 tables of 4 chairs each to accommodate the population of this medium-sized motel; pretty token/nominal food offering overall; sorry I got up for it... Read moreGenuine Hotels.com guest review
We did not get are room cleaned one night,I had to go get towels.The manager was nice when we check in.The room could of been cleaner.Genuine Hotels.com guest review
"Two nights in Cleveland"
Worst hotel...it's an embarrassment to what I expected from Expedia. Given this, I will never use Expedia again.Genuine Expedia guest review
"11 miles from Cleveland"
Dirty carpets,damp towels,hair on the pillow case,coffee maker didn't work and very,very low water pressure. I wouldn't stay here again if they paid me. The only good thing about the stay was the lady on duty at the desk upon check in about 10 pm that night. She was a very well mannered middle age African-American lady who was very courteous,polite […] and professional! Read moreGenuine Expedia guest review
I walked in and immediately felt gross so I went to the closes store and got disinfected spray for everything in the room. Luckly we only had to stay one night! Never againGenuine Expedia guest review
"Never doing this again."
I do not wish to share, but I will never stay there again.Genuine Expedia guest review
"Just some personal time alone"
The room was fine and clean. When I walked in the carpet had just been cleaned. He person was walking out. I didn't mind that. The site that I paid for the room was great. Great deal but, I was unaware that when I get there I had to pay a extra $25 dollars. Didn't know check in wasn't until 3 in the afternoon. There were rooms available. They were doing […] construction on random rooms not straight in a row. I am disabled but my dog was welcome. I got the room early Wed. at 6 am. I was a two hour drive. My check out was Sat. I had to leave Fri. I left around 3 pm. I had to pay for the whole day. No money back for that day. Also all of Thurs. the customer line on the phone didn't work so you had to walk to the desk. Read moreGenuine Hotels.com guest review
"Wont stay here again"
The staff was truly great however, the lobby smelled dirty. Renovations were being done, pool was broken, only three elliptical machines comprised the "workout room." The room smelled musty and the carpet had a slight odor also. Not a place I would want to stay again. I can see why the price was under $50 a night. You get what you pay forGenuine Hotels.com guest review
"Best Hotel in Cleveland Airport Area"
Cheap and people are niceGenuine Hotels.com guest review
"Please don't stay here."
I booked a 2 bed NO-Smoking room, but I got a 1 bed SMOKING room. Front-Desk receptionist told me that Expedia sent the information incorrectly to book the room. I showed him the email confirmation from Expedia where it clearly states I booked a 2 bed NO-Smoking room but he insisted that it was the only room available. Hotel is under maintenance/construction. […] Halls and rooms are dirty. Elevator not working, etc. I was waiting for a roll-bed more than 4 hours. At 1:00 AM I just called front-desk to ask them cancelling the request. Read moreGenuine Expedia guest review
The front desk worker was pleasant, but when you reserve a room and pay in advance, you should be given that room upon arrival. We were given a different room on the third floor. The entire upstairs was filthy and under construction. People were smoking in the hallways. Our room was not cleaned and the beds were not made. We asked for nonsmoking but […] the room smelled like a cigarette. The complimentary continental breakfast was basically cereals and bagels, very unsatisfactory. I'm extremely annoyed and will not be booking another stay here again. Read moreGenuine Hotels.com guest review
Tonya at the front desk was absolutely wonderful. Matthew from maintinence was very polite and very hard working ( he carried a microwave and refridgerator to my room by hand no dolley, he even cleaned it for me.) Old foreign guy tried to be nice, I think we just had cultural differences. He sat at front desk one day and told me to ring the bell for […] Tonya instead of helping me. I hated ringing that bell. I have worked in hotel before and its very hard work. There is no time to sit. Read moreGenuine Hotels.com guest review
The room smell funny The carpet was dirty I got the hotel because they had fitness room had three things everything was broke oh forgot to say all are towel were dirty worst hotel ive stayed atGenuine Hotels.com guest review
"Disappointing, even with low expectations"
We booked this place for three nights. It was cheaper than hotels in the area, so we didn't expect a lot of comforts, but we expected a bit more. First off, we thought we'd reserved a queen bed but got a full instead. Then around 6:00 p.m. on a Saturday a construction crew showed up in the room next door and started blasting loud music through the walls […] for about two hours. At about 7:00 p.m. housekeeping knocked on the door and said they hadn't had a chance to get to our room yet. Otherwise, we can't complain too much about the stay, given the cost: everything was fairly clean and serviceable and check-in/check-out was easy. Read moreGenuine Expedia guest review
"Hotel Staff super Friendly and helpful"
Very enjoyable stay the rooms were clean the staff when out of their way to make us happy.Genuine Expedia guest review
"Great spot, great price!"
Stayed there for 2 nights, staff was extremely friendly, hotel was great, still doing some renovations there so things will get even better. 5*Genuine Hotels.com guest review
The hotel was near what we were visiting. The desk personnel were helpful. I had to re-key the keys every day, which was a bit annoying. Having breakfast included was a nice feature. However, we would have appreciated a selection of oatmeal or something in addition to cold cereal. We have trouble with dairy, so milk on cereal is not a great option for […] us. The coffee was hot and fresh, but the hot water for tea was not that hot. Fortunately there was a microwave there to further warm it. Read moreGenuine Hotels.com guest review
hotel was close to the airport. the clerk was busy when I arrived so I was unable to ask questions about parking and the airport shuttle. I asked for a shuttle in the morning for my flight and the clerk never scheduled it so I had to ask them again 15mins after I had wanted the shuttle to arrive.Genuine Hotels.com guest review
"Very noise stay"
Staff was not friendly. People up slaming doors and talking all night long.Genuine Expedia guest review
Very quick, courteous response to pick me up, after last-minute weather-related reservation. Same fine shuttle service back to airport the next morning, in spite of significant overnight snow.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Thank you Guest Your comments do encourage us serve our guest more better. Much Obliged for the 4 star.
"Small but nice"
I needed a getaway for the night and picked HJ because of the price. When I walked into the lobby I thought I made a mistake because it was a bit dirty and rundown. I was pleasantly surprised though by my room. . It was a bit small but it was nice and clean. Everything was up to date. My one complaint would be that there was no snow shoveled for guests […] To get from their car to the room. ..I had to climb over a good size snow bank in fashion boots carrying my luggage. .. Good deal for a good price hotel. Read moreGenuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport hello Richelle I am so glad you gave your comments. Our rooms are newly renovated with all new linen towels and accessories. Our lobby got destroyed by water pipe burst along with few rooms. We are working on the lobby and I am sure you will find it very beautiful in about couple of months. You are from Cleveland and I am sure this year we got lots of snow,we try to keep it up with it.Hopefully it is over and you will not face this problem in future. Looking forward to see you again. Bob Aurora G.M.
For the price it was exactly what I had expected. No extra frills but clean and friendly in a safe boring area.Genuine Hotels.com guest review
"Broken down shanty"
Where to start, the bed had a broken boxspring, the shower head barely put out any water, the shower curtain rod was barely hanging on, the television was a tube-type small tv that had snowy channels, you had to put your body weight against the door to get it to shut all the way so we could lock it. We were on the second floor and in between the support […] posts, it looks as though the concrete is sagging and the railing popped/cracked sound when we would walk in the sagging sections - like it was going to give. It is right by a busy stoplight, so all night long we heard loud exhausts and car horns. Not a good night sleep. Read moreGenuine Expedia guest review
It was scary to say the least. Looked like it was ready to be demolished. We had to move rooms the times. First room the lights weren't working, second room heat wasn't working. Finally third room heat and lights worked, however when we woke up in the morning we found out that our shower didn't work....ugh never stay there!!!!!Genuine Hotels.com guest review
"Flight cancellation due to weather"
I was stuck in Cleveland for almost a week because of flight cancellations and I picked this room because of the convenient location, and the fact that they offer free shuttle to and from the airport. The staff was very friendly and helpful (although they seemed a little clueless about surrounding businesses or restaurants). Getting picked up was quick […] and easy and not a hassle at all. Not a fancy hotel but you get what you pay for., and it's clean. The breakfast was gone at least an hour before it was supposed to be done, but there was a bob Evans right across the parking lot and they were open early. They offered free wifi which had surprisingly strong connectivity, and a tv with channels you don't have to pay for. Read moreGenuine Hotels.com guest review
"Close to the airport, free shuttle"
I needed somewhere to stay before a morning flight, and this did the trick. The heater was a bit tricky to work, alternating between very cold (it was -30 outside with wind chill) and way too hot and dry, but I managed. The bathroom was nice and clean, and overall everything was as I needed.Genuine Expedia guest review
The staff was very nice the overall condition of room was poor. Dressers drawers would not shut, dressers had tv mounts left on top of them with no tv. Tiles broken loose not repairedGenuine Hotels.com guest review
"Basic cheap hotel near airport"
Nice comfy bed after a flight delay really close to airport and food places. Excellent stop over hotel in cleGenuine Expedia guest review
Old style motel with rooms opening to street/parking but very good service from staff and shuttle and excellent location close to airport.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for your thoughts and encouragement. Looking forward to see you again. Bob Aurora G.M.
When I attempted to take a shower there was no hot water whatsoever. I let it run and still nothing.Genuine Hotels.com guest review
Very nice stay for the money.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for encouragement and we will keep doing good job. Team Howard Johnson Bob Aurora G.M.
"Ok hotel not for leisure"
Only good in the summer when the pools open There was a plug in heater ant the room heater was on a timerGenuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Our guests are important to us and we value your comments and try to improve and implement changes. Thank you Bob Aurora G.M.
"definitely you pay for what you get."
For $10 more I could have been in a way nicer hotel. Breaksfast was pretty bad & rooms are pretty gloomy. Atleast the staff was friendly.Genuine Expedia guest review
"What a terrible, disgusting hotel! Just awful"
I would NEVER stay there again. broken furniture that didn't match. disgusting carpet. suspect linens. tv that didn't work and remote i barely wanted to touch. if they want to keep this establishment open it should be for a rate of $5 a day or free to the homeless (and I do not think that's fair to homeless people who are down on their luck and need […] our help) Read moreGenuine Hotels.com guest review
Staff was okay. Room was clean. Nothing terrible; nothing fantastic. One minor complaint....the heater fan blower motor was incredibly loud. When it kicked on, it sounded like a jet engine.Genuine Expedia guest review
The ratings are pretty low for some reason by other people. I found it to be pretty good. The staff was polite and helpful. Free shuttle ride to and from the airport. The room was clean. TV is the old box type, but I didn't really care. All in all, not a bad place to crash for a night.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for the comments. We appreciate your thoughts. We assure we will keep up the good work to satisfy our guests. I hope to see you again to serve you. Thank you Bob Aurora G.M. Team Howard Johnson
The shower water was lukewarm at best. Other than that, it was located right next to a Bob Evans, which was convenient. Located just off of the highway and in a nice area.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Dear Guest Thank you for your comments and We will assure you we will improve our hotwater situation. Thank you Bob Aurora G.M.
Had multiple problems with room, and eventually had to relocate. Still had problems there. No heat in first room. Second room had electrical outlets not working. Had to redo key card after every return to room.Genuine Hotels.com guest review
"Close to airport not city of Cleveland"
For the price I paid it served the purpose.I was only there one night but for the time I was there my stay was ok.Genuine Hotels.com guest review
Response by Howard Johnson Inn Cleveland Airport Hello Ron We are obliged to you for great comments hopefully we will have opportunity serve you again. Bob Aurora G.M.
We try to always find the best bang for our buck when choosing hotels. We were very pleased when we opened the door to our room. There was NOT a smoky smell in our non smoking room as stated in some of the reviews I had read. The bathroom was very clean and up to date. In fact...the entire room was updated and very clean. Our lamp on the desk didn't […] work but that did not bother us. We were only there for an overnight visit. The breakfast was a simple one of juice, milk, coffee, cereal, and bagels. We were not expecting a hot meal and that served our purpose just fine. We are going back to Cleveland in December and we will be staying at this location again. It was easily accessible and located just off the highway. The area is quiet and we felt safe during our stay. Read moreGenuine Expedia guest review
"So many issues."
I reserved my room two days in advance yet when I arrived at the hotel there was not a room for me. I ended up in the lobby for 45 minutes while they scrambled to put us ANYWHERE, us being myself and my 12 month old child. Not fun to keep him in a carseat for 45 min. The desk person was very friendly and did find us a "newly remodeled" room that had […] not yet been used. I thought " GREAT!!" until we arrived after a long trek on the 3rd floor where construction was still underway as we walked all the way to the end of the hall. My clock radio sat outside the hotel room door, there was a layer of dust on EVERYTHING from the construction, the room reeked of paint and chemicals and the carpet was filthy!!!! There were no garbage cans, no towels(the entire stay NO TOWELS) and for the next hour the staff randomly beat on our door to bring something in, like garbage cans, garbage bags etc... None of the ice machines were working that day for some reason so you can imagine how difficult that made it to keep milk cold for my child. IMPOSSIBLE. Finally I begged the guy at the desk to let me keep his milk in their fridge, then I traveled three floors and two long hallways everytime I needed a bottle for him. When I requested towels I was given 6 small hand towels and told the big towles were in the dryer and I would have some brought to my room when ready. This did not happen, even tho I asked 3 times. I was offered a bath mat to use on my last request. Breakfast was horrible. Read moreGenuine Expedia guest review
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