"excellent customer service"
I received excellent customer service from start to finish. The room itself was great and had was easily accessible. Thinking back to the service, there were so many small details that will definitely make me chose this hotel agan. For example I am 8 months pregnant with a 5 year old, and they put me in a room right next to the elevator which was very […] convenient. ( thank you Isabel) Shairmaine and Alise were wonderful also. Helpful, full of energy, and friendly. Thanks again we had a great time. Read moreGenuine Hotels.com guest review
"A definite keeper!"
Great location, clean room, excellent staff. A definite keeper.Genuine Expedia guest review
"Love the hospitality"
The workers there are the most friendliest outgoing people I've ever met in a hotel. I never felt like an outsider who didn't fit in. They greeted and approached like I was friend or family member. That's what I love about their service. The rooms are really nice as well. Just wish the walls weren't so thin and the hallway wasn't narrow. You can hear […] every single thing going outside those rooms. Lucky the area is quiet and nobody was loud at night. Read moreGenuine Hotels.com guest review
"bama's 1st win of season!!"
everything was just as advertised.. good location to some great bars and buckhead nightlife!! Close MARTA stops with easy access to georgia dome and downtown. Will definitely recommend this hotel for a really good time to anyone!!Genuine Hotels.com guest review
"Nice hotel, felt like a happy place"
All of the staff were great, helpful, many smiles and greeting. We really, really liked the free parking and breakfast. Being near the Marta and the suttle services were also great additions.Genuine Expedia guest review
Couldn't have been more satisfied. Great, attentive staff. Convenient location.Genuine Hotels.com guest review
"Love this hotel"
Best hotel I've stayed at in a long time! The front desk at check in was amazing - everyone working there was so nice! The rooms were super clean and spacious. Parking was a breeze! It was a great experience! I would stay here every time!Genuine Hotels.com guest review
The hotel staff was wonderful and the location wasnt bad. Not a short walk to the bar scene but there were a few close. Nice the hotel offered a shuttle for 2 miles but only til 10. The rooms were clean for the most part except our sofa was stained and ripped. Luckily we didn't use it for sleeping. Breakfast was yummy!Genuine Hotels.com guest review
"Home sweet Home!"
Re-locating for professional move, this is my home away from home. I walk back from work via MARTA and look forward to be greeted as family, cold water, lemonade and cookies await me and the staff knows me. I look forward to the great breakfast feast in the morning. I eat here and I don't even need lunch. The shuttle drivers are great, the ladies at […] the front desk, management, engineers and everybody is very professional and at your service. Love staying here! Read moreGenuine Expedia guest review
Loved the hotel and the front desk staff! Nicest hotel I've ever stayed in, will stay again!Genuine Hotels.com guest review
Great service by the hotel staff. Rooms/beds are small compared to other locations. Would have appreciated a microwave.Genuine Hotels.com guest review
I enjoyed my two night stay. It was a very convenient location for the two night event that I was attending. The room was nice , but the bed could have a little more comfortable. When the breakfast is prepared properly I'm sure that it can be enjoyed. I stuck with the fruit, toast and juice. I will definitely stay again. CONVENIENCE, CONVENIENCE, CONVENIENCE. […] :-) Read moreGenuine Hotels.com guest review
"Home away from Home"
This is the place where you get greeted just as a long time friend or family member would. Everybody from the courtesy driver to the front desk staff, the maintenance engineer and up to management is top notch. I'm re-locating to Atlanta and this was my home during the week and let me tell you, the breakfast is awesome! What a great value in this l […] ocation. Read moreGenuine Expedia guest review
"Good to stay"
GoodGenuine Hotels.com guest review
"An excellent place to stay!"
This Hyatt Place was even better than I expected! Super friendly and accommodating staff, delicious breakfasts in the morning and spacious rooms. Our 2 double beds room also had a nice living room area. The only issue I had was with the bathroom (shower and toilet). It was on the small side and you had to step almost into the tub to open the door. And […] the toilet paper holder was diagonally behind you instead of in an easy access location. Other than the small issue with the bathroom, we very much enjoyed our stay. The location was great in Buckhead and less than 1/2 mile from the MARTA station. We'll be back! Read moreGenuine Hotels.com guest review
"great family hotel for "great"families"
Overall the hotel was great! The air conditioner had to be set at 62 to keep the room cool enough for all 5 of us and the front desk was helpful and gave great directions and referrals. This is the 3rd Hyatt we've stayed at and while their breakfast is nice to have, it.s truly boring and honestly their hot foods are awful. How do u make hard pancakes […] that a 4 year old won.t eat? Thank heavens for the fruit, cereal, bagels and mini muffins. Still saved us money having a great hotel with a moderate breakfast than having to pay for it out. If u do go out the Corner Bakery is just a block or two away and awesome. We did have some major issues with some guests on our second night who checked in near 10pm and let's just say I was awaken by screaming @12:45 and after an hour and 2 calls to security by 1:45 the parents finally made their kids & teens stop running between their 2 rooms, running the halls, slamming doors to be quiet and or go to bed. It's at no fault of the hotel "who pays" to stay but it.s unfortunate when u have"great" families vs inconsiderate, irresponsible & unruly families right next door and across the hall. After my second call security did tell them they would have to leave the hotel if they came again. We go to Atlanta several times a year for business and leisure, we will certainly be back to this and many more Hyatt place hotels! Read moreGenuine Hotels.com guest review
"Wonderful location for the Buckhead area best one!"
A college buddy and his family met me for a wonderful weekend! The highlight was attending a concert at the historic Buckhead Theater. The hotel staff were very attentive and accommodating. The variety of food for the breakfast buffet out classes any that I have ever seen, and was delicious, too! Overall a "two thumbs up."Genuine Expedia guest review
"Great Location In Buckhead"
This hotel is terrific for the price in Atlanta Buckhead. Free parking is a great amenity. The breakfast is unusually good and fresh. The room was fine and the bed comfy.Genuine Hotels.com guest review
"Nice hotel with comfortable rooms & amenities!"
This is a clean hotel, friendly staff, great amenities in a convenient Buckhead location-convenient to shopping and great eateries!!Genuine Expedia guest review
"Nice hotel in the middle of the action"
The location was perfect for us as all of our events for the weekend were less than a five-minute drive away from the hotel. The staff were friendly and accommodating, and never tired when asked a million questions. The hotel facilities were good, although the gym could use a bit of an upgrade (there were no weights). And the room was great, although […] there was a good-sized nick on the wall that could have been repaired and painted over. All in all, I'd happily stay there again and recommend to a friend. Read moreGenuine Expedia guest review
Only thing missing in the rooms, that i didn't expect at the Hyatt was the fact they had no microwaves! I ended up wasting the meal i had bought previous to returning back to the hotel that night. Other than that, it was convenient to our attractions and my family loved it overall.Genuine Hotels.com guest review
"Good price, but you get what you pay for"
The good: the hotel is centrally located in Buckhead and has good access off of Peachtree. The bad: the hotel seemed to have an odd odor when you walked in and my room smelled of mildew and overall dampness. The sofa in the room appeared worn and did not look clean. The staff was friendly but not overly accommodating. Parking is limited to floors 3 […] and 6 of the nearby parking lot. The parking lot (which the staff said was safe) doesn't feel secure - I did not see any security and it did not appear to be controlled, although my vehicle did not suffer any damage or distress. Read moreGenuine Expedia guest review
"Clean, Nice and Efficient Hotel"
Staff was very friendly and helpful. The room was clean and cooled down. I'd stay here again.Genuine Expedia guest review
"Nice hotel, ideal for big families"
We were 4 adults and 1 child, the room was just right for the 5 of us. The pool was nice. There is a restaurant across from the lobby and a CVS, in case you forgot something. Breakfast was excellent!Genuine Expedia guest review
"If my room wasn't by the kitchen this would be a 5"
The location was convenient to the Marta, the staff were more than friendly, the rooms were great. I must have gotten the last room though as all night I heard the kitchen door slam which pretty much ruined the sleep. If it were any other room I would give this a definite 5. The breakfast was great as well.Genuine Hotels.com guest review
"Great hotel in great location!"
Great experience in a great location! A good rate for the location! Helpful and very friendly staff. I will return next trip to Atlanta Buckhead area. Walking distance to Lenox. Free breakfast was great! No charge for parking.Genuine Expedia guest review
The Hotel staff was exceptional. The room was very spacious. The complimentary breakfast was fantastic.Genuine Expedia guest review
My room was above the engine or electrical room. It was noisy.Genuine Expedia guest review
"Good location for everything"
Great room in a great location with easy access to everything.Genuine Hotels.com guest review
Overall the hotel is great. Excellent location in Buckhead area of Atlanta, with a shuttle that will take you within a 2 miles radius (enough to get to the MARTA station or upscale mall nearby). I stayed for 5 nights as I was attending a conference at a nearby hotel, whose rooms had booked up. Room is spacious and easy to work in. AC unit was loud and […] bed not the most comfortable. Fridge and free parking were very important. Wish breakfast would have started earlier because I had to leave before it started each morning. Same with the free shuttle - it starts at 7am, but I had to leave at 6:30 each morning, so I ended up using my own car. Food at the hotel is not bad, although grossly overpriced. Read moreGenuine Hotels.com guest review
"GREAT hotel for the money!"
The staff were VERY nice, the room was VERY clean and in great shape and the beds were comfortable! The only improvement to be made would be a shuttle to and from the airport.Genuine Hotels.com guest review
"Very nice, but slow service."
We stayed at the Hyatt Place for four nights. VERY nice, comfortable, and clean. The staff was very friendly; however, their service was extremely slow. There were several incidents where we would make a request by calling down to the desk (new sheets, ice bucket bags, hairdryer, needed a cab, etc.) and would wait an hour before physically going down […] to the desk to ask a second time where a staff member would say "oops!" and have an excuse as to why our request was not fulfilled. We also took the hotel shuttle to a shopping center a mile away and called to be picked up. After waiting 35 minutes, we called again (they forgot to send it) and at the forgotten request AGAIN and walked home. It's a good thing we have patience, otherwise I would have had a few words with the pokey staff. Read moreGenuine Hotels.com guest review
"Ok Stay for the price"
The room was good, other than it smelled like it had gotten wet and moldy and they couldn't get the smell out. Plus I checked in the first day only to return later that night and find that my stuff had been removed from that room and put into housekeeping. Finally have 45 minutes my stuff was brought to me in the different room. They did try to make […] it up to me by bringing me a bottle of wine and a sandwich, which was very nice. Overall a pretty good experience, but I'm not sure I would stay there again. Read moreGenuine Hotels.com guest review
"Hyatt Place Atlanta/Buckhead"
Room was great. Parking with terrible. Only garage parking......for a 6'9" Ford F-250 parking in a 6'10" garage was a chore everyday.Genuine Hotels.com guest review
"Not the Place to stay for the Business Traveler"
Have stay here two other times and brought it to the Attention of the Desk that there is problems with their WiFi. Signal is good but band width won't allow you to communicate with your office Servers and even simple tasks such as Outlook Email. My most recent stay was for 4 days and I had to go elsewhere to work, or work off my on WiFi Hot Spot Will […] not stay here again until I am assured this problem is resolved. I go to Atlanta very often and would have used this Hotel as my Primary Hotel. They are going to lose 4-6 nights a month from me alone. I also will have my employee's staying elsewhere with Proper WiFi Service. Read moreGenuine Hotels.com guest review
Was very pleased with location, friendliness & willingness to serve of staff. Temperature & water pressure of shower was great! Beds were a bit short so our feet partially hung off but was very nice having a separate living area complete with small fridge. Will definitely stay here in future.Genuine Hotels.com guest review
I make it a point to always stay with this brand Hyatt Place, as I am most familiar with the type of service expected. The warm welcome I receive when I enter from their staff, when all I want to do is just check in and go straight to my room. They always seem to embrace, never taking it personal, but putting themselves in their guest position and making […] the check-in most convenient. This brand is always accomodates large groups and I have to say they do it so well as a guest staying here at the Hyatt, they exercise the consideration of the other guest staying in the hotel (making sure it is most peaceful). The staff is also very friendly and personable, greeting you with a smile and acknowledging you (front desk) by your last name. The rooms are most spacious, refrigerator, sofa sleeper, desk, and comfortable bedding. There is always complimentary parking, also the hotel was located conveniently close to many restaurants and shopping in the area. Read moreGenuine Hotels.com guest review
I needed a hotel close to where my conference was being held. Hyatt Place was within 0.3 miles so I could save on hotel costs and walk to the event which made my company happy. The staff was very accomodating and offered a guided tour since I had not stayed there before. Although they do not have a restaurant, they offer fresh pastries, sandwiches and […] salads. Also a great restaurant next door. Nice breakfast to start the day. Read moreGenuine Expedia guest review
"Great area in Buckhead."
Only problem was with weak A/C unit. Took very long to cool down.Genuine Expedia guest review
"Great hotel in a great location!"
Very impressed with the cleanliness and roominess of the room. The hotel is in a great location that is convenient to everything. I will definetly stay there again!Genuine Hotels.com guest review
"Great location, poor maintenance services"
It was okay. Probably will not stay in the same hotel on next visit.Genuine Hotels.com guest review
"Very nice hotel, convenient location"
Loved this hotel and would definitely recommend it. We were in town for a Braves game, only took about 10 min drive, there was a nice mall a couple of miles away. Service was outstanding, room was very clean and functional. Free parking and GOOD free breakfast, we were there two nights and the breakfast had different choices on the second day which […] made it nice. Will definitely stay there again! Read moreGenuine Expedia guest review
Excellent staff always greeted when walking in or out the door...great breakfast every morning something different all was delicious. The only downfall was it was raining and there is no overhang when going to or from the garageGenuine Hotels.com guest review
"Really Worn Down"
I've stayed in numerous Hyatt Place properties across the country and was extremely disappointed in this location. First, arrived at hotel at 6:30 PM and stood at the front desk for several minutes waiting for assistance, even though there were three employees behind the desk struggling with a computer. When finally asked if we needed help, we said […] we'd like to check in...guess what? No rooms were ready and we were far down on the list. At 3 PM, I can understand that, but at 6:30 PM! We had to go out to dinner in our travel clothes, not a big deal, but an inconvenience. We arrived back at the hotel at 9 PM and our room was "ready". Things wrong with the room: 1) light next to bed did not work; 2) TV remote did not work; 3) bathroom door did not shut properly and the handle ring was off the door - broken; 4) hair from the previous occupant all over the bathroom floor; 5) mold all over the shower tiles; plus 6) stains all over the carpet floor. Normally, I would call up to let them know or let them know upon checkout. However, again there were three employees behind the front desk who seemed more interested in their own conversation rather than helping guests. Very disappointed with this property given the great experiences that I've had at other locations. Read moreGenuine Hotels.com guest review
Staff was very friendly carpet in room needs a good cleaning location was ok was there to visit aquarium/zoo bought 10 mins from bothGenuine Hotels.com guest review
"Old, tired property +underperforming housekeeping"
After a 10 minute wait for check-in (they claimed a power/computer problem was wreaking havoc on their systems), we went to our room just before 8pm. Room didn't smell fresh, and the sofa looked a bit rough around the edges. After getting into the room and getting the kids into their PJs, we took a look at their feet, which were dirty from the carpet, […] which clearly hadn't seen a vacuum in some time. Oh, well. Not the end of the world. Then, I noticed the bathroom floor hadn't been swept in some time as well. The last straw was the straight pin that my wife found in the middle of the floor in the living room. After being rudely put on hold for five minutes (don't you love when someone picks up the phone, asks if you can hold, but doesn't keep the line open long enough to actually listen for a response?), I called back down to talk to a manager. A nice front desk staffer came up with keys to a new room down the hall and a cart to move luggage. Got down to the new room, and the carpet was just as dirty, with stains and debris clearly visible. Again, obviously not vacuumed. At that point, we just wanted to get to bed, so I oped out of a offer to change to a third room. At least the bathroom in the 2nd room seemed cleaner. Along with a couple of threadbare washcloths, holes in the sheets for the sofabed, and kids running the halls yelling at 1:15a and 3:00a, I was done with this property. There are plenty of other choices around Buckhead. Choose one of them. Read moreGenuine Hotels.com guest review
"Great staff, central location!"
Great hotel with amazingly nice and attentive staff! Buckhead location ideal and easy to access I-85 to get to north Atlanta or downtown sites. Was a little crowded and loud on Friday night but staff was helpful in resolving issues immediately. Would definitely recommend!Genuine Expedia guest review
"will stay here next time and recommend to family"
We were very happy with this hotel. The staff was the friendliest and most helpful I have ever encountered. Our A/C did not work in our room. They sent someone up in minutes to fix it. He was very nice. We enjoyed their free hot breakfast. That was an important benefit to us. I read these comments before we went and had a couple of concerns that didn't […] pan out. Someone had mentioned a self serve kiosk for check in. If they did have that, they don't anymore... thank goodness. Also someone mentioned having to park in a garage and carry your luggage to the hotel. We dropped our luggage off in front on a cart which worked fine but pushing that cart in a little hall into the elevator was intimidating! My only negative was we wanted to walk somewhere to eat around 9 or 10. The place right outside of hotel did not have a menu that appealed to us. We started to walk down main drag and there was not much foot traffic and we saw someone pushing a shopping cart and a couple others just hanging about so we opted to just go to bar at base of hotel. Read moreGenuine Hotels.com guest review
We enjoyed the suite-style room, I think it was a good value for the price. The room was very quiet at night and the location was close enough to everything we wanted to do. Carpets seemed to need a good cleaning but otherwise things were good.Genuine Hotels.com guest review
"Good property, a few operational problems"
First of all I'm a frequent traveler & I'm fairly tolerant of travel related issues & problems. That being said, I always call ahead to my hotels & ask for assignment of a room away from street noise & hallway noise. I did the same for this stay. They could not have gotten the room assignment more wrong. But the hotel is very well maintained & extremely […] convenient to the Buckhead MARTA station. There are several restaurants within walking distance. Read moreGenuine Hotels.com guest review
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