"Great for a short stay"
Pros: Cost/value Clean Friendly staff Free wine in afternoon Walking distance to many restaurants, shops, and bars Cons: No self parking Close to Tenderloin but seems overall safe area Really firm/hard mattress Overall, I would stay here again given the value/cost in this area.Genuine Hotels.com guest review
"Old property with a facelift"
Dated property. It has had a facelift, but it's still dated underneath.Genuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for your comments about your stay at Hotel Carlton. The hotel is housed in a historic building from the 1920s, with this there is a lot of charm with high ceilings, crown moldings, and original ornaments throughout the building. Unfortunately some of the construction used at the time leads to some modern-day challenges which we continually are improving upon with regular renovations. We completed a full bathroom renovation this year and are working on further guestroom improvements currently.
"Hotel Carlton Excellence!"
Hotel Carlton was excellence! From driving directions, to check in and a room upgrade, to their eco-friendly sustainability mind set, their restaurant and their prime location for walking to different neighborhoods, I give Hotel Carlton a big thumbs up! My room was clean and cozy, huge closet,desk, nice bathroom and a very comfortable bed. The staff […] was cheerful and accommodating. Upon check out I let them know my coffee maker didn't work. No big deal for me since I was going out to see the city on a walking excursion. Gio at the front desk thanked me for letting them know and told me he would fix it. Then he looked at me and asked, "Have you had a cup of coffee Ms. ______", I replied no. He asked, "Would you like a cup of coffee Ms. _____" this kind of pleasantly surprized me because I was already checked out, room paid for. "I said sure, that would be lovely". Not only did he buy me coffee in the hotel restaurant, he bought me breakfast! The best part about it was I was in a sort of a funk- feeling the pain of going through a divorce and being in a transitional state. The gesture of kindness at every level at Hotel Carlton was somewhat extraordinary in this day and age. Changed my mood straight away and I left SF feeling satisfied and refreshed from a well deserved mini get away. I will definitely be going back! Read moreGenuine Hotels.com guest review
"One night in San Fran"
Theo did a fabulous job at check-in! He asked for each travelers' name, provided "personalized" room keys and interacted with my son in a very friendly manner. We were only in town for one night, and we thoroughly enjoyed our stay. I loved the ability to make myself a hot cup of tea in the morning and appreciated the "green" standards.Genuine Hotels.com guest review
"Decent place for a short trip"
Just a short trip to SF. Room was small but comfortable. The room could have used a bit of updating, but the bathroom looked like it had just been renovated, so that was good. All in all, a decent place in a good, central location.Genuine Hotels.com guest review
"Great hotel! Great staff! Great service!"
Had a great stay! Everyone was so Accommodating from the moment we walked in!!! Theo at the front desk was so nice! At check out they held our bags until we were ready to leave! Such a great experience!Genuine Hotels.com guest review
"I love this place . . ."
This is a small, boutique hotel, eclectic and beautiful. Rooms are spacious, for an old SF building, well kept and with great amenities. No air conditioning, so you have to choose between cool and street noise or warm and quiet. But there is a ceiling fan and the service is warm, friendly and accomodating.Genuine Hotels.com guest review
"Well Appointed & Affordable w/ Superb Customer Svc"
upon check in the staff over exceeded expectations with help on check in, retrieving package we had shipped ahead that we needed for business (wine - we make wine) and upon helping us to our room the bellman was thoughtful enough to ask if we may want a refrigerator sent up so we could have our wine chilled and ready for our meeting the following day, […] quickly a fridge was brought up and plugged in/set up for us. Filtered water available on our floor as well which I thought was a nice touch. The room and decor was well done with nice personality but not too "much". Comfortable bed, working desk, another seat, etc. We had take out sushi delivered and the front desk called up to let us know/confirm that was Ok with us to let them up to the room to deliver. Check out was equally as pleasant with outstanding customer service and spirits of the staff. Highly recommend and will be back here again! Kudos Hotel Carlton/Joie de Vivre! Read moreGenuine Hotels.com guest review
"very nice hotel"
NiceGenuine Hotels.com guest review
"Good stay and good price"
Hotel was nice, staff was exellent. The hotel was in between a good neighborhood and a bad one which was fine. As long as you didnt go too far down. I would stay here again.Genuine Hotels.com guest review
Trying to hard to be hip and modern, but in reality it was dated. Service could be better. Housekeeping wouldn't make the rooms until late (often after 4-5 pm when I was already back from meetings).Genuine Hotels.com guest review
"San Francisco vacation"
My wife and I went for vacation to San Francisco and truly enjoyed this hotel. The staff was awesome, professional and very warm. The room was very clean and spacious. The restaurant, with fusion Arabic cuisine in the hotel is a gem ***** - if you go to San Francisco you really should try it (I usually don't try hotel restaurants) the food was amazing […] a totally unexpected bonus. Read moreGenuine Hotels.com guest review
Great hotel is great location! Keep in mind this hotel is right at the edge of the Tenderloin, so there are some interesting characters milling around. This hotel is walking distance to a lot of San Francisco hot spots.Genuine Hotels.com guest review
This is a wonderful bohemian-boutique hotel with fantastic hotel staff. Great location near to lots of great restaurants. Wonderful hotel (Saha) in the hotel as well!Genuine Hotels.com guest review
"Loved this place! Will stay again"
Absolutely loved my stay here! I was originally supposed to stay at another hotel but found out that it was not a nice place so frantically searched for another hotel for my stay in San Francisco. I booked the Hotel Carlton without knowing too much about it and it was perfect for me. I was here for 6 days so had a lot of time at the hotel. From the […] moment I checked in, saw the decor, and experienced the super friendly front desk staff, I knew that this place was a perfect match for me. It's got a very worldly/traveler's feel to it, which was a nice change from typical bland chain hotels. The room was HUGE and the restaurant on the ground floor was delicious. The hotel is convenient to most things; I walk a lot so might not be the best judge (I walked to Chinatown, Russian Hill, etc. from the hotel easily). The neighborhood gets a little sketchy at night further south but coming from a big city, that wasn't anything I haven't already experienced. I fully intend to stay here again when I'm back in San Francisco! Read moreGenuine Hotels.com guest review
"One night in SF"
Comfortable, no frills.Genuine Hotels.com guest review
"Nice hotel , not far from Union Square"
Nice hotel, a bit old. Location is okay (15min walk from Union Square). Wifi was okay , not the best. No A/C at rooms, and fan too slow in my humble opinion...Genuine Expedia guest review
"Will go back again!"
I was actually surprised, after reading the reviews I thought it would be a so so hotel. But when we got there the staff is very nice. And the hotel room was quaint, I did really enjoy the hotel room. A couple of downfalls were the hallways were kind of smelly and outdated. And, it was noisy outside when we kept our windows open. That's bearable. We […] will stay there again. Read moreGenuine Expedia guest review
"Good price hotel in SF"
Nice hotel but the NOISE was intolerable. I regularly use hotels in midtown Manhattan but THIS was just awful. All night construction/deconstruction in alley underneath window. Told desk about it in the morning, mainly asking what was going on. Guy shrugged and said no one else had mentioned it. End of conversation. Excellent restaurant in hotel. Front […] desk check-in staff was super. Read moreGenuine Hotels.com guest review
Staff was amazing! Great place would recommend the place. For sure I will return again when visiting sfGenuine Expedia guest review
"I was pleasantly surprised!"
Entrance was nice, Everyone was very friendly. The elevator was cool! When I walked into the room I was surprised at the room decor. The bed was comfy, nice pillows! A very simple painted dresser that looked liked it may have been old and just refinished I found to be new. Same for the bathroom. I would definately come back again!Genuine Expedia guest review
"Convenient stay with comfortable rooms"
We stayed for one night at this hotel before the Nike Women's Half Marathon. It was a great place to stay, and we were able to fit our daughter's pack and play in the closet, which gave us extra space in the room. The room was a nice size for a king bed. I do agree with other reviewers that the walls are thin - I could hear others out in the hall talking […] beginning at 5am. Otherwise, the hotel has nice rooms and is less than a mile walk from Union Square. Read moreGenuine Hotels.com guest review
"Staff was incredibly friendly and accommodating!"
I would definitely stay at Hotel Carlton again. In addition to being vey hospitable, the location was a short walk to union square.Genuine Expedia guest review
"Nice and easy"
Would come back.Genuine Hotels.com guest review
"Would stay again."
Enjoyed my stay in the no frills hotel. Friendly staff and great location. Stayed in room 305 which was an awesome corner room with a skyline view, huge walk in closet and shower had a view as well. Only cons, as the other guests have stated, the doors need to be soundproofed for i was woken up every morning by closing doors, hallway chatter and housekeeping. […] Other than that, would stay anytime. Read moreGenuine Hotels.com guest review
Room was very noisy, next to ally,. Woke up at 6 am from garbage collection outside window... Had to change roomGenuine Expedia guest review
"Comfy and friendly."
Very friendly staff, especially T(h)eo who rocked the stage during the complimentary wine hour.Genuine Expedia guest review
"Lovely Hotel in Downtown Area"
Very friendly staff and convenient location. Would definitely stay there again.Genuine Hotels.com guest review
"An usually hot week in SF"
The staff was terrific. The rooms very pretty. If it's hot stay in lower floor room. Oh and bring books for the elevator! Restaurant is excellent!Genuine Expedia guest review
"Beautiful hotel with lots of character!"
We stayed for just one night at the Hotel Carlton for a birthday weekend/mini-vacation in San Fran and it was a genuinely unique experience. Upon arrival, we were greeted by a hilarious and ridiculously accommodating front desk agent. We were actually able to check in four hours early which was quite a surprise. The lobby is in a Moroccan-esque style […] with beautiful framed photography all throughout the building. You can tell it is an older establishment but they have done such a fantastic job with the decor, it felt brand new. The rooms are clean and beds very comfortable. Pretty noisy at night, but the iHome makes for easier listening than the street noise. Wine reception was great, as was the space/electronic music that was entirely unexpected. It also gets VERY warm at night with just the ceiling fan to keep you cool. Overall, a great experience. Probably the best customer service I have ever had at a hotel.... ever. Would definitely come back again. Read moreGenuine Expedia guest review
"Charming and Cozy"
Theo was an amazing concierge! Very helpful with arrangements and recommendations. The hotel itself had lots of character, was conveniently located, and served free wine in the lobby. It was on the pricey side, but I booked it only a week out, so I thought it was reasonable given the high volume of traffic they have this time of year. Would definitely […] go back! Read moreGenuine Hotels.com guest review
Very lovely hotel! Great service, wonderful art that's welcoming but not run of the mill, comfy beds. Peaceful and clean in a modern environment. Try not to check in between 5:30 & 6 as the wine reception packs the lobby. It's very festive but if you are registering and parking and stressed from travel it's like crashing a party in your own house that […] you weren't invited to. If you arrive earlier, the wine reception is a great start to a beautiful night in San Francisco! Breakfast in the morning is a breeze in the restaurant. Very prompt service and delicious! Read moreGenuine Expedia guest review
"Don't Spend the Money"
It was very loud. There was way too much street noise, and there was a birthday party going on until after 2 am in the rest.Genuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you Jack for letting us know about the noise issues during your stay. We are working on some further soundproofing efforts at the hotel that we hope will improve the experience. We also will work with other guests to adhere our quiet hours at night.
"Great updated rooms and lots of light"
Our stay was very pleasant. We liked the room, modern and clean , with lots of light. We only put a 3 on the room comfort since there was a door between our room and the next one, and you could basically hear eveything that was happening in there: talking, TV, coughing, toilet... Fortunately we had a quite quiet neigbor, but it could have been a nightmare, […] and it also made us very conscious, as, if we could hear them, they could hear us... Read moreGenuine Expedia guest review
"Too noisy, no AC"
My two big beefs were the fact that this hotel had no double paned windows, so traffic might as well have been driving through my room. Also NO AC. Had I known that, I would never have booked in the first place. If it was there in the info and I missed it, my bad. The ceiling fan did not create enough air and it was impossible to open the windows because […] of the noise. I usually like the AC fan noise as white noise to help me sleep also. The staff was nice and the room was clean. If city noise isn't a problem with you then this hotel would probably be fine. Read moreGenuine Expedia guest review
"Thin walls, be aware of noise"
San Francisco is an expensive city, so this hotel is at a very good price point compared to other hotel chains. The location is 15 minutes away from the Union Square, not the best location but is ok if you don't mind walking a bit. Neighborhood is less than ideal but generally safe even after dark (just don't go south past O'Farrell at night). Hotel […] is in an older building but maintained with care. The biggest issue I had was with the thin walls/older rooms, next room guests and noises on the same floor woke me up early each morning. If your budget allows, I would recommend going with a pricier hotel. But if this is the price range you are looking for, this is a fine hotel for the price. Read moreGenuine Hotels.com guest review
"No air conditioning"
Hotel was not bad, not the greatest area. There was no air conditioning in the hotel, had to open my window. Usually not a problem, but my room overlooked Sutter st, there is a bar at the corner. Could not sleep all night. The bar was loud til 12 am, homeless chatting til 4 am and then the trash collectors started at 5. The no air conditioning killed […] it for me. Room was clean, bathroom was tiny. Read moreGenuine Hotels.com guest review
"all in all a good stay"
The staff is very nice and accommodating. They are my favorite part of the hotel. It's a clean hotel that has a little bit of charm. The bed wasn't bad. I like the kurig in the room and the free wifi is certainly a big bonus. It's next to the tenderloin so you hear sirens on a regular basis. The valet gets full and even driving around the block a few […] times you see the same cars parked there which is annoying. The food is just ok when I had breakfast. Read moreGenuine Hotels.com guest review
Our room had dirty footprints on the wall and a big black hair on the bed. I informed them but they didn't do anything.Genuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you Jeanie for taking the time to share your thoughts about your stay at Hotel Carlton. We are very sorry that the housekeeping in your guestroom was not up to par. We have reviewed this with our team so other guests do not encounter the same experience. We clean each room daily and inspect all rooms between guests. I am not sure how these items were missed in the process but please be assured that this is not the norm and we will work more diligently to ensure it doesn't happen again.
Dont know, Didnt stay...the Hotel overbooked and sent us to another hotel.Genuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel We are so sorry that we were not able to accommodate your reservation. We can imagine how upsetting it must have been for you to be relocated to another hotel. We do our best to ensure each guest with a reservation is warmly welcomed to the hotel however occasionally unexpected events occur which prevent us from doing so. We hope you try us again the next time your travel plans bring you to San Francisco.
"Just so so"
The hotel was clean but just okay. I had requested a fold away bed when I booked but they said they didn't get this info from the Hotels.com booking. Very expensive for a so-so room with so-so amenities. This is an older hotel that has updated bathrooms. However, there is wasted space in the oversized closets that could better be used for the sleeping […] or bathroom area (room 501). Nothing special in the way of products, etc. Earlier in the summer I booked a much nicer room at Omni Hotel for much less and much better service, location and amenities. Read moreGenuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for sharing your comments about your stay at Hotel Carlton. We are sorry that the hotel did not live up to your expectations. The hotel is located in a historic building just a few blocks from union square. We have recently upgraded the guest bathrooms and we are happy to hear that you enjoyed the new decor.
"Good location but too old"
OkayGenuine Hotels.com guest review
Enjoyed the hotel. The location and everything were what we needed. Was not happy with the 2nd Floor room, next to the stairs, above the restaurant. It was noisy and a lot of foot traffic. I would definitely stay here again, but would prefer something on a higher floor, further from stairs and elevatorsGenuine Expedia guest review
"A sweet little boutique."
I've visited SF many times so I am familiar with the neighborhoods that border this hotel. One direction can be a bit seedy while the other direction is Nob Hill. If you are comfortable with the fact that you are not in Kansas and need to use common sense, you will enjoy your stay. The staff was very helpful and I enjoyed my room. I only had breakfast […] at the hotel but it was very good and the people working in the restaurant were very kind. I would stay again and recommend to friends as the experience overall was very good. If you are willing to walk a little further to Union Square, this hotel beats other 3 star hotels in Union Square. Read moreGenuine Expedia guest review
We stayed at the Hotel Carlton for 2 nights in route to Napa. The hotel was old, but very clean. The street sign actually reads "Hot Carlton" when lit in the evening. The service was good. I was initially told prior to arrival that parking was $20 a day. Actually it's $40 a day but you can park 2 blocks up in a parking structure for $20 a day. It makes […] loading & unloading your vehicle a bit of a production. The restaurant inside the hotel was excellent. And the bar/restaurant next door called the Fly is great as well. I would probably not recommend this hotel to anyone else or stay there again. Read moreGenuine Hotels.com guest review
"very unique positive experience"
absolutely enjoyable stay, little bit more to walk but not bad, very friendly staff, nice clean roomsGenuine Hotels.com guest review
"not worth the price"
The room was cramped, the bathroom reminiscent of a college dorm, and the walls were amazingly dirty. the phone didn't work, nor did the shower dispensers. I could hear EVERYTHING that happened in the hallway outside - and apparently there was a service closet where it was OK for folks to be banging plates around at both 11 PM and 6 AM across the hall […] from our door. the internet was painfully slow - even the premium internet I upgraded to. They clearly didn't dust the ceiling fans and both of us staying in the room got a cough every morning from the dust. I even shared my frustration with staff about the phone and the shower issues and got no response at all in return. For over $350/night, I definitely expect better accommodations and service. Will never stay here again. Was a huge disappointment after pleasant stays at other Joie de Vivre hotels. I travel a lot for work - and to other expensive cities as well - and this was hands down the worst hotel experience (and one of the priciest) I've had in several years. Really appalling. Read moreGenuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for sharing your experience about your stay at Hotel Carlton. We are sorry that the hotel did not live up to your expectations and that the cleanliness and maintenance of the room was not to your standard. We deep clean each guestroom at least twice annually and perform preventative maintenance at minimum once per year. It seems as if the room you stayed in was in need of these services and we will put it to the top of our list. Again, you have my sincere apologies for the experience you had at the hotel.
"Lovely little hotel, great service."
The Carlton is a sweet little boutique. The hotel staff is super accommodating and made us feel welcomed the minute we walked in the door. They were very helpful with directions, transportation assistance and restaurant rexcomendations. The room was very clean and a comfortable space to reenergize after a long day walking around the city. We would definitely […] stay here again! Read moreGenuine Hotels.com guest review
"Clean and basic"
Happening part of town, nice hotel with a good vib.Genuine Hotels.com guest review
Hotel staff was very friendly and funny! They were able to switch our rm from 1 king bed to 2 full beds to accommodate having an extra friend tagging along. Good location close to union sq and restaurants.Genuine Expedia guest review
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