"Home away from home"
I had the most amazing Christmas week at the Carlton all the staff was amazing and helpful... they were beyond accommodating. When I first arrived they had sold out of the room I had booked, at first I was dissapointed since I had reserved a king bed, but they upgraded me to a city view room and sent up a bottle of my favorite wine. I couldn't have […] been happier. Everything was perfect!! Read moreGenuine Expedia guest review
My friend and I needed a place at the last minute that would allow pets. They allowed dogs under 30 pounds luckily. The staff was very helpful from the moment we stepped inside the hotel. Valet parking was about $40/night but given the area.. it could have been worse I guess. The rate for the room was good enough to offset the cost of parking. The room […] itself was nicely laid out and furnished. Though our biggest complaint would have to be the paper thin walls and lack of sound insulation. We were able to hear the neighbors next door as if there was a door ajar between the rooms. Other than that we had an overall pleasant stay. Read moreGenuine Hotels.com guest review
"Nice hotel at great price"
Clean and spacious rooms, very friendly and great location near Union Square. Will definitely stay here again.Genuine Expedia guest review
"San Franciscan Recommends Room"
As somehow who lived for many years and stays at hotels in SF, I would rate this as superb. Beautiful remodeled rooms, 6pm vino and an excellent and friendly and funny staff. Amazing rates. I'll be coming back. Highly recommend.Genuine Hotels.com guest review
Amazing staff that were very helpful and friendly. The room was a bit smaller than we expected at first, but it was a perfect amount of space and the bed was very comfortable and clean. The bathroom was also a little bit small, but they did a great job cleaning it every day. You just need to be careful of the surrounding area, which is the Tenderloin […] district. Overall, a really great experience! Read moreGenuine Expedia guest review
"Very good hotel experience"
If you're looking for a hotel with complementary wine tasting and live music performance by the staff, this is the hotel for you. If you're just looking for a clean and nice place to stay in San Francisco, this is also the place for you. I would recommend the breakfast place Golden Coffee two blocks up Sutter Street on the corner of Leavensworth. I […] would recommend both the hotel and the restaurant to friends and will stay there next time. Read moreGenuine Expedia guest review
"comfortable stay central location"
We needed a room with good reviews, moderate cost, nothing fancy, and we got that. The hotel is old, but clean, nice staff. The bathroom was a bit cramped and if you need a big dresser and mini fridge this is not the place for you. The drawback for us was that the in house restaurant was very limited, no continental breakfast and everything was ethnic […] food, so we had to go out for breakfast every day. But, for a clean no frills room it fit the bill. Read moreGenuine Expedia guest review
4 star service! Every staff member went out of their way to make us feel welcome. The renovated rooms were super!Genuine Hotels.com guest review
"Hotel close to Union Square"
Great stay, I would use parking down the block a good tip is early bird rate.Genuine Expedia guest review
"Great choice thanks to all reviewers"
I was very happy with this hotel!! The room was very clean at all times and the staff was great. I decided on this hotel from all the great reviews from Expedia and was never disappointed. The room was an excellent price and despite the fact that any hotel in SF charges parking fees, they were the most reasonable. The location was great and within walking […] distance to Union square. Read moreGenuine Expedia guest review
It was a very nice hotel, the clerks were wonderful. The concierge knew what I wanted before I asked. But the only downside was I had to walk 6 blocks down and 2 blocks over to get to Union square. At night it was kind of scary, being women out for the evening. So we tended to stay by the hotel. Next time I will go closer to Union Square.Genuine Hotels.com guest review
"Poor temperature control in room. No thermostat."
Not pleasing. Extreme TV noise from adjacent room going well beyond midnight. Had to call front desk twice to intervene, in order to get some sleep. Uncomfortable bed to sleep on.Genuine Expedia guest review
"just like home"
Cute place to stay close to the nightlifeGenuine Hotels.com guest review
"Nice Hotel with excellent ubication"
it was an amazing experience staying in this historical hotel, great hotel staff, totally recommendedGenuine Expedia guest review
"Area was not the best but close to the main spots"
Had an early arrival so called from the airport and the hits told me they had a room so I went straight away. Turned out that the room was not suitable so they upgraded me to the next available room which was a very nice gesture and much appreciated, staff were friendly and niceGenuine Expedia guest review
"Very cool hotel"
The set up was different than any hotel I've seen before, but I think that added to its downtown charm. (There was a very large closet in the middle of the suite.) The staff was great, and there was a wine social one day in the lobby and a very interesting musician playing. Ok, he was a little weird, but very unique. Overall, I'm really glad we chose […] to stay here on our little vacation! Read moreGenuine Expedia guest review
"Very nice hotel"
The staff at the front desk was wonderful.the rooms were very clean.we would go again.the wine reception in the evening was a great way to wind down after a busy day,and meet peopleGenuine Expedia guest review
"The hotel was near a venue."
It was nice and clean!Genuine Expedia guest review
"Lovely experience in SF."
I had a pleasure of staying at the Carlton Hotel in SF this past couple of days. The hotel is charming! I felt like I'm staying at my family's home. Loved the lobby area with relaxed atmosphere, fireplace and wine. The room was very comfortable and full of character. The hotel restaurant Saha is a middle eastern restaurant. I had a fabulous dinner there. […] The dish Lahem Souhar was marvelous!!!!! Read moreGenuine Expedia guest review
"Good Quality for the Price"
The overall stay was enjoyable for the $. For those who are light sleepers, you'll need earplugs. The heater made a clanking noise at 3am, and I could hear the elevator doors opening and closing from my room.Genuine Hotels.com guest review
"Good location to most places."
Good place to stay. Walking distance to most places. Valet parking is $35+tax. Maybe nearby public parking lot is a better choice. Breakfast not included. WIFI works.Genuine Expedia guest review
"Good price and a nice room but . . ."
Service was rude down at the lobby, not friendly! Rooms was on the clean side. This hotel didn't have a central air condition. The bathroom had mold on window because of the lack of ventilation. This hotel charge extra for its parking space. It's located on the ugly side of downtown, I will not stay here again!Genuine Hotels.com guest review
"Unique, fun hotel"
The staff was very friendly, helpful and fun. The walls did seem a bit thin and we did have a problem with the heater making noises in our room. The toilet flushes were also remarkably loud. Overall though, we were satisfied with our stay. The bed was very comfortable. Loved having a keurig and ipod dock in our rooms. Very convenient. Room was also […] very lovely. Read moreGenuine Hotels.com guest review
Friendly staff, pretty nice neighborhood. Hotel room was in clean condition. What really impressed me was the really fast and reliable internet connection, enabling me to work during my stay.Genuine Hotels.com guest review
I stayed at this hotel for the thanksgiving holiday. I really loved staying there even though I didn't spend much time at the hotel. I would recommend staying at this hotel.Genuine Expedia guest review
We had a pleasant stay at this hotel. It is a great place to stay if you like an older building with character.Genuine Expedia guest review
Pretty much everything about this hotel was fantastic: great location, we walked everywhere! Beware the hills of SF though! Bus, bart, or cable car just a few steps outside the hotel. Comfy rooms. Bathroom was CLEAN, which is always a dealbreaker for me. Free wine happy hour each night, YAYYY! Fun and funky live music by one of the front desk guys. […] The best part? The staff! EVERYONE was friendly, welcoming, and helpful. My only complaint: pretty thin walls...could hear neighbors talking. Muffled, but still quite annoying. But just popped in the ear plugs at night and I was good to go! Bonus tip: check out fly bar right next door! Awesome happy hour! Thanks everyone at the Hotel Carlton!!!! Will definitely be back!!! Read moreGenuine Hotels.com guest review
I would definitely stay here again! Great location!Genuine Hotels.com guest review
The hotel is clean and has friendly, helpful staff. The big drawback is the paper thin walls. The people in the rooms next to you sound like they could be in your room with you. They could use something for white noise, there was no fan in the room or bathroom fan. My neighbors were up all night one night and consequently so was I. Very irritating and […] frustrating when you are trying to sleep. Read moreGenuine Hotels.com guest review
"Nice old hotel, friendly staff"
The location is a little Tendernob, and there can be characters walking around, but we've lived in SF before and don't have a problem with it. Coffee shops nearby and walkable to Union Square. The furniture and decor has been updated. the staff are incredibly friendly and they have a nightly happy hour. our only complaint is that there was a door to […] the next door room (like it could be an adjoining room) and the door was very thin. The man next door snored very loudly the first night and the second night he was up talking on the phone very loudly and closing doors etc so couldn't sleep very well. bring earplugs Read moreGenuine Expedia guest review
"Nice hotel in a good area"
The staff was nice and kind. The hotel was pretty clean and all facilities worked fine. The only thing we did not like was that our room was next to the elevator, and all day and night we kept hearing it go up and down. It was annoying. Other than the hotel was good. It was like a 10 min drive or less from the golden gate bridge, pier 39, and china […] town. Read moreGenuine Expedia guest review
"Great place near Union Square."
Friendly staff and clean comfortable accommodations. Would stay there again. Restaurant was good but middle eastern cuisine wasn't our favorite. Could still get American breakfast which was very good.Genuine Expedia guest review
"Nice hotel in a quieter area"
The hotel has friendly staff, and a lovely reception and waiting area. The room was a good size, and decorated in pleasant colors. It's located away from the busy tourist parts of town in a more residential area. One thing to be aware of is do not walk down Larkin Street as it goes through the Tenderloin. If you take BART use the Powell station. Civic […] station will require you go, a long walk, through a rough area wbich even during day is sketchy. The area where the hotel is located is fine even at night. Read moreGenuine Expedia guest review
Nice staff, like the happy hour. Rooms are decent, clean. We've stayed twice now.Genuine Hotels.com guest review
I thought the hotel was awesome, nicely furnished and comfortable. First complaint: Our check in was @ 3:00 pm. We were not able to get into the room until 4:00 pm. Explanation was that room was being cleaned. Second complaint: only warm water for the shower in the morning, not hot. I would stay there again.Genuine Expedia guest review
"Perfect for a weekend in the city!"
Overall we were very happy with the hotel. The room was clean, the beds were comfy and the hotel was in a great location. The only thing I would say was a con is that since this is a older hotel (rather well remodeled and newly decorated) the walls were a bit thin so that you can hear when someone enters and leaves the room next to yours. It almost […] sounds like they are entering your room so it was a bit loud in that aspect but people don't enter or leave their rooms THAT often so it wasn't a huge problem. All in all we were very happy with our stay; especially for the price! :) Read moreGenuine Hotels.com guest review
"In the heart of the city"
This is a fabulous hotel. We were treated very graciously by the staff. The room was really nice and cozy and quiet. We love the eclectic global decor and vibe of the place ! It is really beautiful , interesting, and comfortable. The happy hour was inviting and fun. The restaurant was awesome and the food was good too! We had a wonderful visit .Genuine Expedia guest review
"It was far from union square. Very inconvenient"
Boring lobby. Nothing else close by to do. Saha restaurant food was not good ,and over price! Very inconvenient location . Long walk to union square. Room were not very clean and very noisy. Room also very stuffy and kind a too warm if keep window close to block the noisy street. Don't think we will recommend to anyone. We won't be back even with a […] great discount! Read moreGenuine Expedia guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for taking the time to share your comments about your stay at Hotel Carlton. Hotel Carlton is situated in Lower Nob Hill, a prominent residential neighborhood located near Union Square, Civic Center and just a few blocks from the cable car that can take guests to the Financial District, Fisherman's Wharf and Ghirardelli Square. We offer a morning town car service for our guests that is available on a first come first serve basis and can be reserved by speaking with our front desk staff. I'm sorry to hear the hotel was not what you were expecting. We hope you will try one of our sister hotels that is located closer to Union Square the next time you are in San Francisco.
"Great staff. Clean."
Was looking for a hotel while attending a meeting. This was a good choice.Genuine Expedia guest review
"The noise, oh God, the noise. Plus other problems."
This hotel is an old building that seems to completely lack soundproofing. And it's on a busy street. Be prepared to hear every garbage truck picking up dumpsters at 5am, every emergency vehicle, every bus engine. And be prepared to hear word-for-word everything the people in the next room say to each other. And the elevator beeping. Just everything. Unless […] you are deaf, don't expect to get a good night's sleep. Staff are super friendly but slow. Location is close to a really good street, but immediate location is quite seedy, with garbage on the streets and homeless people sleeping on the sidewalk nearby. Also, the room has no thermostat of its own, and they keep the building a bit cold (saving money on heat). Also, the windows needed washing. Read moreGenuine Expedia guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for taking the time to let us know about your stay at Hotel Carlton. We appreciate your feedback. Hotel Carlton is located in the heart of San Francisco and with that brings city noises. We are in the process of testing different sound proofing improvements throughout the building as we recognize not all guests are used to this. In addition, we are in the process of augmenting our historic building with occupant controls on our heating system so our guests can have better management of the temperature in their rooms. We hope you choose to visit us again the next time you are in San Francisco so you can experience some of these new additions.
"Great deal and staff, but not for everyone"
The Carlton Hotel is a beautiful historic building. As such, it has one funky feature that I would warn people about - super loud doors! Every time someone entered there room, we heard a "BAM"! So, yah, that wasn't great. The staff, however, are amazing. Super friendly and inviting. I say the hotel isn't for everyone because it is on the edge of the […] tenderloin district, so if you walk the wrong way, be prepared to encounter homeless folks. Not to scare anyone - the area seemed more or less safe - but lets be honest. Read moreGenuine Hotels.com guest review
"Great location and budget friendly"
We came here for last minute travel. It was very inviting we arrived during wine reception, they had music playing and service was excellent. Our room was clean and bed very comfortable. Would stay again!Genuine Hotels.com guest review
"Locked out at 3am"
We were locked out at 3am due to door unable to open after we attempted to find the ice machine. They do not have vending machines. Staff had to kick door down. Yes, kick door down...lol Shocking! Really bad night, but the manager Jamie in the morning made up for it. She compensated us by giving us our one night stay for FREE and a future FREE stay. […] Do we dare to stay again??? Yes, we will! Read moreGenuine Expedia guest review
"Great little find"
The staff was absolutely great. The hotel is conveniently located, friendly and cozy. Loved my stay, will be back, for sure.Genuine Expedia guest review
"Nice Hotel, perfect location"
First, the location... it is a great place near buses, cable cars, union square and it is easy to go anywhere you want. As in every place we went in SF you will see homeless people and panhandlers, but we never felt insecure. Just try to avoid pointed dangerous places at night. The rooms where nice,... you have to realize this is an old building and […] there are things (i.e. cracks) that you will not want in a new hotel,... but here are part of the experience. The room was clean everyday and the matress and bed give us the best rest at night. About the noise,... it is true, the walls are thin... so just wish for good neighbours. We stayed for 6 nights, and just in two of them we hear kids yelling... but after 9 pm it was quiet. The staff was incredible, always with a smile and ready to assit you, they make a difference. Read moreGenuine Expedia guest review
I had a great time. The hotel staff was very helpful. Free wine was very cool.Genuine Hotels.com guest review
"Centrally located and great value!"
I was a bit nervous because we usually stay in mainstream hotels when traveling but we were pleasantly surprised. We spent most of our time out and about but we were extremely comfortable when we arrived back to the hotel each night. The beds are not the most comfortable but the rooms were clean and the staff was great. I would certainly stay here […] again. Read moreGenuine Expedia guest review
Clean room, nice views, friendly staff. Can't go wrong with this place.Genuine Hotels.com guest review
"Very close to everything. Rooms are small."
The hotel was very well maintained and is located in a very convenient place. Everything is within walking distance. Lombard st (1.5 miles), fisherman's wharf (2 miles), union square (0.7 miles). We did not have to take public transit but there is stop right next to the hotel if someone is interested. The rooms are very small and there is not enough […] space to move around if you packed a lot of luggage. We stayed in a queen bedroom on the 7th floor. The city noise does get inside the room a little but does not interfere with your sleep. My biggest issue with the hotel was there was no exhaust fan in the toilets. You either had to keep the window open (not a good idea at nights) or inhale your own gasses :) Another small inconvenience - no microwave in the rooms. You had to take your food in the lobby to reheat them (if needed) Read moreGenuine Hotels.com guest review
A little far from what we wanted to do, but walkable.Genuine Expedia guest review
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