"A sweet little boutique."
I've visited SF many times so I am familiar with the neighborhoods that border this hotel. One direction can be a bit seedy while the other direction is Nob Hill. If you are comfortable with the fact that you are not in Kansas and need to use common sense, you will enjoy your stay. The staff was very helpful and I enjoyed my room. I only had breakfast […] at the hotel but it was very good and the people working in the restaurant were very kind. I would stay again and recommend to friends as the experience overall was very good. If you are willing to walk a little further to Union Square, this hotel beats other 3 star hotels in Union Square. Read moreGenuine Expedia guest review
We stayed at the Hotel Carlton for 2 nights in route to Napa. The hotel was old, but very clean. The street sign actually reads "Hot Carlton" when lit in the evening. The service was good. I was initially told prior to arrival that parking was $20 a day. Actually it's $40 a day but you can park 2 blocks up in a parking structure for $20 a day. It makes […] loading & unloading your vehicle a bit of a production. The restaurant inside the hotel was excellent. And the bar/restaurant next door called the Fly is great as well. I would probably not recommend this hotel to anyone else or stay there again. Read moreGenuine Hotels.com guest review
"very unique positive experience"
absolutely enjoyable stay, little bit more to walk but not bad, very friendly staff, nice clean roomsGenuine Hotels.com guest review
"not worth the price"
The room was cramped, the bathroom reminiscent of a college dorm, and the walls were amazingly dirty. the phone didn't work, nor did the shower dispensers. I could hear EVERYTHING that happened in the hallway outside - and apparently there was a service closet where it was OK for folks to be banging plates around at both 11 PM and 6 AM across the hall […] from our door. the internet was painfully slow - even the premium internet I upgraded to. They clearly didn't dust the ceiling fans and both of us staying in the room got a cough every morning from the dust. I even shared my frustration with staff about the phone and the shower issues and got no response at all in return. For over $350/night, I definitely expect better accommodations and service. Will never stay here again. Was a huge disappointment after pleasant stays at other Joie de Vivre hotels. I travel a lot for work - and to other expensive cities as well - and this was hands down the worst hotel experience (and one of the priciest) I've had in several years. Really appalling. Read moreGenuine Hotels.com guest review
Response by Hotel Carlton, a Joie de Vivre Boutique Hotel Thank you for sharing your experience about your stay at Hotel Carlton. We are sorry that the hotel did not live up to your expectations and that the cleanliness and maintenance of the room was not to your standard. We deep clean each guestroom at least twice annually and perform preventative maintenance at minimum once per year. It seems as if the room you stayed in was in need of these services and we will put it to the top of our list. Again, you have my sincere apologies for the experience you had at the hotel.
"Lovely little hotel, great service."
The Carlton is a sweet little boutique. The hotel staff is super accommodating and made us feel welcomed the minute we walked in the door. They were very helpful with directions, transportation assistance and restaurant rexcomendations. The room was very clean and a comfortable space to reenergize after a long day walking around the city. We would definitely […] stay here again! Read moreGenuine Hotels.com guest review
"Clean and basic"
Happening part of town, nice hotel with a good vib.Genuine Hotels.com guest review
Hotel staff was very friendly and funny! They were able to switch our rm from 1 king bed to 2 full beds to accommodate having an extra friend tagging along. Good location close to union sq and restaurants.Genuine Expedia guest review
"Comfortable & clean hotel"
The hotel was clean, quiet and comfortable. The hotel is also well located, c. 10min walk away from Union Square and few minutes walk away from the cable cars taking you to Fisherman's Wharf. Afternoon wine hour was a nice touch.Genuine Expedia guest review
"clean and simple"
The hotel was clean and parking nearby priced reasonably. The drawback was that the rooms were not very well insulated. The door to the hallway did not fit well, so there were gaps around it that we could see through. If anyone had a conversation in the hallway we could hear all of it. Our floor was not all that noisy, but our friends on another floor […] were awake much of the night as their neighbors were more rambunctious. Bring ear plugs! Read moreGenuine Hotels.com guest review
"Hidden Gem in Rough Neighborhood"
This hotel surprised me. The lobby is really nicely decorated, and my room was so spacious and cozy. I loved the color scheme of light blue and orange everywhere. I really enoyed this hotel. Most of the staff was very friendly and accomodating and there is free wine every evening for a 30 min time period in the lobby - nice touch! You do have to walk […] about 4-5 blocks to get to "happening" areas of SF - but I had no issues. Call the front desk and ask for a taxi 10 minutes before you head downstairs - that would be my only advice. Read moreGenuine Hotels.com guest review
It is in a pretty central location for many things.Genuine Expedia guest review
"Great location with great customer service"
Was looking for a hotel with good location and price...location is great the price is bit high but lower than other hotels in the area. Customer service was great with Roger, his reception service of wine in the afternoon. The room is larger and clean that other hotels that we stayed before, Keurig coffee maker, valet parking or self park across the […] street for less, restaurant by the lobby, close walk or drive to union square, chinatown, & little Italy etc.. Negative: requested for extra coffee pods with cleaning person...never got pods, no air condition so windows are open you hear noises outside, breakfast is ok but server was not having a good day so service was not good. Read moreGenuine Hotels.com guest review
Although fairly centrally located, it is still a bit off the beaten path. Bus service is readily available which will get you anywhere you want to go. The hotel itself, while comfortable and clean, is a bit in need of updating.Genuine Expedia guest review
"Friendly staff, nice charm. Enjoyed the stay."
I booked this hotel for a short vacation with my daughter and her friend (both age 8). The hotel was more expensive than my taste, but so was every other hotel in the city. The hotel has character. This is wonderful (the girls were enthralled and I loved the non-cookie cutter nature), and bad (common areas away from the lobby appeared to be worn and […] in need of upkeep, and the walls are quite thin). At checkin, the staff was very friendly and personable with me and the girls. Everyone remained friendly throughout the stay. We stayed on the fifth floor in the back. The room was small, but adequate. There was a large closet (small walk in), and the bathroom was updated and pleasant. The street noise was noticeable but not disruptive. (Other reviewers have said the back rooms are best, so perhaps we benefitted from our room location.) The girls enjoyed the real television channel selection, unlike the pretend selection many chains provide. I had difficulty using the wifi, which was really my main complaint: their free service is weak and limited to one device. I never got the free service to work, and I didn't appreciate being sent to their outsourced and incompetent technical support when I called. I just settled with using my cell phone data plan, which was a bit annoying. Many of the other guests were international travelers (thin walls = knowing that the people next door are French speakers), and there is a wine hour in the lobby. The neighborhood is not the most friendly for families - the restaurants nearby are mostly expensive and/or not bland enough for my picky eating children. We did not go to the hotel's restaurant, but we did find several options after some online research. We loved the Fly bar next door (we all liked the food there), and were sad we didn't notice it until our last evening. The immediate area was dirty but safe, and we were able to use Muni (with all its accompanying delights and frustrations) to get around the city. If you are plannin Read moreGenuine Hotels.com guest review
Was disappointed that the room was so plain and not more elegant for such a high price. Desk Staff were excellent. Parking fee was excessive. Location was just OK.Genuine Hotels.com guest review
Loved the place! Great area and close to everything. Paper thin walls and weak blinds. You will not be able to sleep in..Genuine Hotels.com guest review
My husband and I enjoyed our four night stay at the hotel. A 30-minute evening wine and music event allowed guests to mingle and share experiences. We had two excellent breakfasts. A pleasant experience for sure.Genuine Expedia guest review
After a long day on the road and arriving to the hotel, the staff was not only prompt, professional & caring, they were very, very funny. My sister (who has traveled very little) was extremely pleased & comfortable which was very important to me as her little sister and guide. In looking back on our trip to San Francisco and the hotel, we wished we […] had stayed longer to dive a little deeper into the city and all of it's little gems. Read moreGenuine Expedia guest review
"Week in city of SF"
Friendly staff, clean property and Convenient location!Genuine Hotels.com guest review
This was one of the best hotels we have ever stayed at. The staff was very friendly and helpful. They knew the area and how to get around San Francisco. We highly recommend the Hotel Carlton.Genuine Hotels.com guest review
"Everything in SF is overpriced"
Fancy place. Very clean. Comfortable. Room was smallish, but well appointed. Friendly, efficient staff. Too expensive for me. I only stayed because I missed the cancellation deadline.Genuine Hotels.com guest review
"Fun hotel-great location"
We really enjoyed our stay at Hotel Carlton. Lots of bars and restaurants close by, parking situation was good, room was really clean and comfortable. And the afternoon wine reception with live music can't be beat!Genuine Hotels.com guest review
"Fun stay in San Francisco"
I had a great time staying at The Carlton, just a couple of blocks away from Union Square. Hotel room is nice and clean and what we real liked is the people that worked in the hotel. There is a nice atmospher at this boutique hotel. Come meet the other people from the hotel between 5:30pm and 6:00pm they have an open bar with Local wines. From Sanoma […] and Napa Valley. With live music. Read moreGenuine Hotels.com guest review
"COuld hear people in the other rooms and corridor"
Stay was alright. Could hear other people in the next door rooms and corridor. Very disturbingGenuine Expedia guest review
"Always a great stay"
Love the location, very walkable. Accommodating front desk. Switched us from a noisy room to a better room no questionsGenuine Hotels.com guest review
Was ok! Probably will not stay here next time. Expensive for what you get, but still ok.Genuine Expedia guest review
Hotel rooms were clean as to be expected for the price. I was disappointed in the beds, which were quite uncomfortable, my whole family woke up in pain from the mattress. I was quite upset at the valet service, which apparently had difficulty with my vehicle, when it was brought to me in the morning everything my daughter had neatly organized in the […] backseat was dumped upside down on the floor, including a cup of juice that was secured in the cup holder, crayons, toys, pencils, books, blankets, etc. We had to have the juice stains cleaned from the carpets and many of her books were ruined. Unacceptable service! Read moreGenuine Hotels.com guest review
"close to must-see sights"
We picked this hotel from the ratings and we were very impressed when we arrived. The front desk staff was so friendly and knowledgeable. We arrived earlier than check in time so we had expected to have to leave our luggage and then go out for a couple of hours - instead they had our room ready for us. We asked about the on-off bus tour and they highly […] recommended that and we were able to pay 1/2 for that at the desk. They told us about a couple of local places to have a bit to eat that were amazing. The hotel was always clean and the staff always nice. We would stay again. Read moreGenuine Hotels.com guest review
"Nice Hotel in Tenderloin"
Great Rate, Eclectic Boutique Ambiance, Thin Walls... No A/C ... park at lot which is very safe on the next block and cheaper than Valet.. wouldn't bother with Valet as there wasn't one and their were 2 cars double parked when I arrived. Room was nice and clean, Bed was a little too firm for my liking but I clubbed all night so didn't matter. Walls […] are thin and you can hear what is going on outside your door and in adjacent rooms... but not a big deal unless you want it to be :-) Not a place to take your romantic partner unless you are advertising... but a nice place to stay just the same. Read moreGenuine Hotels.com guest review
"Pleasant hotel in SF"
The Carleton Hotel is obviously making an effort to place themselves in the boutique category although I would not go so far as to agree. Our room was pleasant and decorated to differentiate it from run of the mill hotel décor. Problems were the hotel was noisy (you could hear slamming doors, clunking footsteps on the metal stairway nearby, voices in […] other rooms) very audibly. Don't expect a bunch of extras in the bathroom. They supply bath gel, shampoo, and conditioner dispensers in the shower, but the bath gel, while it was filled, did not work. There was a bar of soap for the sink--that was it. I didn't bother complaining--just used the shampoo instead in the shower. The hotel is on the cusp of the Tenderloin, so be aware if this bothers you. I visit SF regularly. This a decent hotel at a decent price for SF. Would I stay here again? Maybe, if something better was not available. It would be okay. Read moreGenuine Expedia guest review
"Lively neighborhood close to restaurants"
We like this hotel very much. It would have been better if only one bed was in the room so that we had a place to hang out a bit.Genuine Hotels.com guest review
"Staff was very helpful and very willing to help"
Hotel clean, staff was wonderful, rooms were cozy and clean.Genuine Expedia guest review
"Enchanted by Hotel Carlton!"
Classic SF feel with a modern bohemian upgrade. Incredibly gracious staff. We will be back!Genuine Hotels.com guest review
We stayed for 2 nights. The location is great, the design/style of the interior of the hotel is nice and warm.Genuine Expedia guest review
Charming - personal. A pleasant surprise. Think of a small boutique European hotel.Genuine Hotels.com guest review
Fun atmosphere. Registered at the hotel during the nighty happy hour that included complimentary wine and fun music. The lobby was full of guests enjoying themselves - such a welcome treat from the usual hotel atmosphere. Staff was exceptionally nice and helpful with maps, car service and extra assistance on a few items that made our trip more enjoyable. […] The only drawback is that I wanted to be closer to Union Square. Read moreGenuine Hotels.com guest review
"Very good location for a tourist."
Good downtown location, good price/ performance relationship.Clean. Excellent attention and kindly clerks.Genuine Expedia guest review
Staff was fabulous and extremely pleasant and helpful.Genuine Hotels.com guest review
I love this hotel! Friendly staff, rooms clean decor was modern and cute. Walking distance to China town, bus stops,and Union Square. Happy Hour with free wine @5pm..perfect after that long day in the town.Genuine Hotels.com guest review
"Nice hotel experience"
We had a nice stay at the Hotel Carlton. The hotel itself is up to date, clean and stylish, and the staff is very cheerful and welcoming. Walls are quite thin, but we weren't bothered by this at all. The halls were quiet at night. We read a couple of reviews mentioning it being a bad neighbourhood, but for the walk over to Union Square this is not the […] case. We enjoyed several good restaurants in Sutter street and had no problems. Read moreGenuine Hotels.com guest review
"Excellent Hotel for the Price"
I do not usually stay in smaller, boutique hotels; but, I was very happy with this hotel and its staff. I will be adding this to my normal San Francisco short list. (I visit the city about once a month.) I arrived quite late, close to midnight; yet, the check-in was very quick and efficient while still being friendly. When my travel plans changed requiring […] me to leave a day early, both the hotel and this site's customer service quickly and happily modified my reservation (issuing a refund) even though they were under no obligation to do so. I will almost certainly return. Do note: The immediate neighborhood may be of concern to some; but, it is quite close to decent night life. Read moreGenuine Hotels.com guest review
Staff of the hotel was very friendly and helpful. Knowledgeable about both restaurants and sights in the city, and how to get there. The room was clean, and the location was alright.Genuine Hotels.com guest review
"Good location old hotel"
The location is good but the hotel is very old. No fitness center. The room key is not working.Genuine Expedia guest review
I'm picky about cleanliness of bathrooms, and I have to say it was clean and maintained.Genuine Hotels.com guest review
"Great from day one to to day five."
Its a great hotel , very clean and secure. Would go back again and very much recommend . The history of the Building should be used to market the hotel very safe structure .Genuine Hotels.com guest review
Hotel is very comfortable and inviting. I've stayed at several hotels in SF and have never had a better nights sleep than at Hotel Carlton. Granted the walls are thin, get room in back for best noise reduction. Overall great place I will go back.Genuine Hotels.com guest review
Love what they did with this place! Another great JdV hotel. Great staff, killer rooms, nice little extras that make staying here perfect!Genuine Hotels.com guest review
"Great value in central location"
Close to everything and fantastic service. Everyone we interacted with was exceptionally nice and friendly. Comfortable room, not the kind of room you'd hang out in all day but perfect for coming back to after a full day of sightseeing. The area right around the hotel isn't great, on the edge of the tenderloin but a few blocks walk and you're in Nob […] Hill or Union Square. Read moreGenuine Hotels.com guest review
hotel itself is good enough. clean and pretty quite from the next rooms. service is just ok. we had 3 people, but hotel provided only 2 shower towels everyday.... bit of down. found out the light in the closet has not worked for the motion detector.... little bit annoying. the neighbor is not good, though. it is dirty, smelly, homeless all over the […] street. not quite pleasant to walk through the neighbor to get the public transportation. if it is in the decent neighbors, it could be 5 stars. Read moreGenuine Hotels.com guest review
"Great value. Excellent location."
The hotel was updated, clean, and comfortable. And the price was great for a SanFran hotel. It was central to many locations.Genuine Hotels.com guest review
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