All hotels in Bruges, Belgium
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereKatelijnestraat 65b, Bruges, 8000, Belgium, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 637 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.1
  • Condition
    4.3
  • Neighborhood
    4.6

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Novotel Brugge"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hitel, good location, friendly staff
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
maksim
GB
5.0 / 5Outstanding
"Nice hotel, friendly & warm staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is well located near the Brugge Centrum, walking distances to most attractions. Staff at reception are all very friendly. Only discomfort I had was the air-conditioning in both the rooms I booked are very warm. We had the window opened to ventilate & cool the room instead. Would be perfect if air-conditioning is colder.
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Anthea
SG
5.0 / 5Outstanding
"Central position. Busy hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived two hours before check in time to leave our luggage. Our room was ready and we could go straight to our room. Tea making facilities were provided and the room was very comfortable.
Genuine Expedia guest review
Other trip Feb 19, 2015
Chris
GB
4.0 / 5Excellent
"Great location for weekend in Brugge."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There's not much I could complain about with this hotel. It was everything I expected in terms of comfort and facilities, and in fact exceeded expectations in its location to the old town centre - an easy 3-5min walk, and in the helpfulness of the staff. The reception staff gave us comprehensive advice on things to see and do, bars and restaurants to visit and even phoned a few for us to make reservations. The rooms were clean and spacious, and the free in room Wi-Fi and computer points in reception were also very welcome. I did think the breakfast was rather pricey (€15-€20 pp) and was glad I took a risk on not having it as there are plenty of good cafes on the way into town. If you're arriving by train be advised that a taxi to the hotel from the station is around €12, but if you take one from the hotel to the station its only €7 - typical little earner from the taxi drivers! You could also walk it in about 15-20mins if you desired, but the cobbles aren't great for wheelie cases! Overall I'd definitely recommend this hotel for a weekend in Bruges due to its mid range price and excellent location.
Genuine Expedia guest review
Other trip Feb 16, 2015
Mr M
GB
4.0 / 5Excellent
"Good basic hotel close to main sights of Bruges"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The Novotel is a good basic hotel very close to the centre of Bruges and all the major sights and attractions. A 5 min walk to the brewery and 10 min walk to the main square. Clean, adequate space and good value. There's an outside pool too, but it wasn't open when we visited in Feb.
Genuine Expedia guest review
Other trip Feb 10, 2015
Jamie
GB
4.0 / 5Excellent
"Short break in Burges"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is in an excellent location within the city of Bruges. The perfect hotel if you wish to travel with your car but stay within the city. Parking is available for a very reasonable fee in a safe well lit underground car park below the hotel. You can walk easily from the hotel to the main square and the rest of the city from this hotel. The hotel has a nice lobby area and bar, although drinks are very expensive for what is on offer. Rooms are quite plain but clean and comfortable with a separate bathroom and toilet. Tea and coffee facilities can be found in room although we had to request cups as there were none in the room. We would stay again if we visited Bruges again.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
Ashley
GB
5.0 / 5Outstanding
"Lovely hotel in the centre of Bruges"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean and comfortable hotel, excellent location and lovely staff.
Genuine Expedia guest review
Other trip Jan 30, 2015
lucy
GB
5.0 / 5Outstanding
"perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellant stay
Genuine Hotels.com guest review
4 night romance trip Jan 21, 2015
LESLIE
GB
5.0 / 5Outstanding
"Very Enjoyable Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't be happier. Brilliant location. No fault whatsoever.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great stay in Bruges"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Weekend away with my family to help a family friend celebrate his 40th birthday. Having stayed here a long time ago, I was happy to book this hotel again and the service was still just as good. Hotel is well located, 10 minute walk from all the local attractions, just out of the way to make it a quiet stay.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
Andrew
GB
5.0 / 5Outstanding
"Warm, clean & in town - Just what we were after"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were looking for a warm, clean hotel within walking distance of train station and attractions for a one night stay in Brugge, the Novotel fulfilled all of these requirements. If you're looking for a historic building or authentic experience in Brugge, your not going to get this at the Novotel, but it was perfect for what we wanted. The staff were all very helpful and I would defiantly stay again.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Helen Jane
GB
5.0 / 5Outstanding
"Novotel Brugge"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very comfortable hotel within walking distance of everything you need for a trip to Brugge. Would recommend to anybody and was very good value for money, except breakfast maybe which was a bit overpriced. Rooms were clean and quite big. The bed comfy, the shower powerful. Staff were friendly and welcoming In summary, I cannot fault.
Genuine Expedia guest review
Other trip Jan 16, 2015
Dan
GB
3.0 / 5Good
"Central location with great restaurant"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The restaurant and its staff were wonderful. The food was superb. The room was clean and pleasant. The only complaint that I could make was that I did get locked out of our room twice when my security access key would not work and had to be reset by reception downstairs. This was quite unpleasant as I was feeling very sick at the time and I really needed to lie down.
Genuine Expedia guest review
Other trip Jan 11, 2015
Aussie mum
AU
5.0 / 5Outstanding
"Great location in city centre"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Helpful staff, good location, spacious rooms but bed on slightly uncomfortable side
Genuine Expedia guest review
Other trip Jan 9, 2015
DP
GB
5.0 / 5Outstanding
"Couldn't fault a thing."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was just as we hoped and with booking in advance we felt that we got great value. We are a family of four and sometimes it can be expensive staying in hotels with four people.
Genuine Expedia guest review
Other trip Jan 7, 2015
Neale
AU
5.0 / 5Outstanding
"Good value and convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed here on 30/12/14. It is in an extremely convenient location being inside the ring road and just a short walk to the centre of Bruges. We had a room which was described as a double plus two singles but we had to make up the singles from a bed-under-a-bed and once made up, the room was cramped. Having said that, we hardly spent any time in the room and it was perfectly adequate for our needs. The only other slight negative was that when I asked the receptionist if she knew how to get to Calais, she said 'no' and didn't offer any further help. As it happened, my daughter suggested using the free computer in the foyer (which I hadn't realised was free and easy for us to use). Overall, for £107 for the four of us, I would definitely recommend it.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Caroline
GB
4.0 / 5Excellent
"Great Location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean tidy hotel, friendly staff. Great location close to centre of Bruges. Parking in Burges can be a pain, but the public car park near the hotel was great and not too expensive.
Genuine Expedia guest review
Other trip Jan 5, 2015
Kevin
GB
4.0 / 5Excellent
"Central Bruges"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great central hotel within easy walking distance of great restaurants and bars. We stayed here for New Year and the hotel was fairly busy but this did not detrac from the service at all. Bruges is a great city to see in the New Year, but definately book ahead if you want to eat in a good restaurant. A lot of the restaurants were closed on New Year's day so best to plan a more casual day. We didn't try the hotel restaurant, but it was good to know it was there as a back up plan in case we couldn't eat out. We paid for breakfast and didn't regret it - although there were lots of nice cafes around, it made it much more relaxed to start the day slowly at the hotel.
Genuine Expedia guest review
Other trip Jan 4, 2015
JT
GB
3.0 / 5Good
"Decent basic option near centre of Bruges"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Location was good, bed very uncomfortable in our room though.
Genuine Hotels.com guest review
1 night trip with friends Dec 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Would recommend for a short stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very welcoming staff, overall very enjoyable stay
Genuine Hotels.com guest review
1 night trip with friends Dec 29, 2014
A Traveler
GB
4.0 / 5Excellent
"Brugge is the best!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our second stay here with two small children and we love it! Comfortable beds, delicious breakfast and great location. It's very close to everything, yet still quiet for relaxing and good sleep.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
vanessa
IE
4.0 / 5Excellent
"Excellent value hotel in the heart of brouge"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent location, in walking distance of all the sights. Great value for money in this clean and modern hotel. If you are looking for Attentive staff and a child-friendly hotel, at one of the cheaper hotels in Brouge, then look no further.
Genuine Expedia guest review
Other trip Dec 28, 2014
LeeInLondon
GB
5.0 / 5Outstanding
"Great Hotel near center of Bruges."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great city, great beer and a great hotel! Staff very helpful. Rooms modern,clean,tidy and with everything you need . Breakfast was excellent too. Highly recommend Bruges and the Novotel Brugge Centrum hotel.
Genuine Expedia guest review
Other trip Dec 20, 2014
Paula
GB
3.0 / 5Good
"Nice Hotel close to City Centre."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very nice Hotel close to the City Centre. Good price for the room. Staff all very good and helpful. Restaurant was rubbish. Overpriced and very poor quality. We had soup at 8 Euros a bowl. One Belgium Stew with meat I could have used to repaired my boots. My wife had, what was described as, a Chicken Vol-au-vent. This is best described as a small tin of cheap sauce with two small pieces of pastry on the side. With a glass of wine and a beer this came to 79 Euros. An absolute rip off. We were offered free sweets which we declined.
Genuine Expedia guest review
Other trip Dec 20, 2014
Dave
GB
5.0 / 5Outstanding
"Perfect location for exploring Brugge"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I had a 2 night saty in Brugge and enjoyed every minute of it. The staff at the hotel were very friendly and the hotel iteslf was perfect for what we needed.
Genuine Expedia guest review
Other trip Dec 18, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice hotel for family stay. Very close to the centre. Great breakfast and polite staff.
Genuine Hotels.com guest review
4 night family trip Dec 11, 2014
Magdalena
GB
3.0 / 5Good
"Clean modern hotel excellent staff"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed for one night, hotel is in a good location next to a reasonably priced car park. It is modern and the staff were excellent. Check in was easy and efficient. Our room was fine although the floor was a bit dirty. The bathroom was clean but slightly tired. Nothing to worry about though if you paid a good price. The bed was comfortable although the pillows were small- and I didn't find spares until the morning when we left. The staff were helpful letting us borrow a bottle opener (always forget!) and glasses and let us extend our check out time the next day. Recommended as a budget hotel in a good location with reasonable rooms and excellent staff
Genuine Expedia guest review
Other trip Dec 10, 2014
Pete K
GB
5.0 / 5Outstanding
"Christmas trip 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay welcoming helpful staff especially Liella on reception who made us very welcome with her approach and friendly banter whilst remaining professional
Genuine Hotels.com guest review
2 night trip with friends Dec 5, 2014
Timothy
GB
4.0 / 5Excellent
"our stay in the novatel hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
location was very good,very impressed with hotel.
Genuine Hotels.com guest review
2 night family trip Nov 28, 2014
Beryl
GB
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice stay. Only issue was the room was very hot and stuffy, it seemed impossible to get the air on to manage a cooler temperature. Ended up having the window open all night. Very nice hotel, well equipped rooms which were clean and tidy. Breakfast highly recommended, good selection to suit all tastes.
Genuine Hotels.com guest review
1 night romance trip Dec 3, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent central location. Hotel room clean and spacious and staff friendly. Fantastic breakfast. Only slight issue was shower refused to stay at 1 temperature - fluctuated lots. However as we only stayed for 1 night this wasn't a huge problem.
Genuine Expedia guest review
Other trip Nov 21, 2014
Vic
GB
5.0 / 5Outstanding
"Fantastic hotel in the centre of Brugge"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy to find hotel and right in the centre of Brugge. Fantastic selection at breakfast and was delicious. The staff are very friendly and loved our daughters. Would definitely reccommend this hotel. Great price for the standard.
Genuine Expedia guest review
Other trip Nov 20, 2014
Mel Edwards
GB
4.0 / 5Excellent
"Comfortable and convenient"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Short visit to Brugges, for sight seeing. Good location near the old city, and the room was clean and comfortable. The staff were helpful, the breakfast was excellent.
Genuine Hotels.com guest review
1 night romance trip Nov 10, 2014
A Traveler
AU
5.0 / 5Outstanding
"Our 12th stay in Bruges"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Breakfast was the best of all the 10 hotels I have stopped in at Bruges.Hotel very comfortable and very clean.Will definitely stay there on our next visit to Bruges
Genuine Hotels.com guest review
1 night trip with friends Nov 14, 2014
david
GB
4.0 / 5Excellent
"Close to car park and centre of Brugges"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Receptionist not very welcoming. Room was supposed to be of superior standard yet all we had was plastic and paper cups for in room drinks. Very limited with tea and coffee supply. Breakfast €20 pp very expensive on top of hotel prices.
Genuine Hotels.com guest review
1 night romance trip Nov 13, 2014
Helen
GB
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We are a couple and were celebrating a 50th Birthday in Bruges. Located 10 mins walk from centre, but a lot of shops and restaurants in the area
Genuine Hotels.com guest review
3 night romance trip Oct 31, 2014
A Traveler
GB
4.0 / 5Excellent
"1 night is Bruges"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Convenient hotel for tourist stay in Bruges. Relatively new, although some building work currently going on ruined the look of the reception area. Public car park underneath is convenient, well lit and a good price although was full by lunchtime. Was able to check in at 10am which was helpful. Would happily stay again.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
Tom
GB
5.0 / 5Outstanding
"good location. good breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Family trip with toddlers. very comfortable rooms and very nice breakfast. as its located so closed to center, its nice walking from hotel to all city sites.
Genuine Hotels.com guest review
1 night family trip Oct 31, 2014
Yuval
GB
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience, good location nice food and good staff
Genuine Expedia guest review
Other trip Nov 4, 2014
lou
GB
5.0 / 5Outstanding
"Very nice hotel, close to the town center."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in this hotel for 4 nights. It is very nice hotel , close to the town center. We booked the room with breakfast and we were very happy with it. There is excellent choice of food, if anything runs out, it gets replaced very promptly. Service excellent.
Genuine Expedia guest review
Other trip Nov 3, 2014
Sasha
GB
5.0 / 5Outstanding
"Good central position"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was great would stay again if going to Bruges. Bruges is so expensive, need a bank loan for a meal. Cost about 25 euros for just a main meal and 2 soft drinks each and that had the cheapest menu we could find.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
GB
5.0 / 5Outstanding
"Exellent hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great family break with friends
Genuine Hotels.com guest review
2 night romance trip Oct 26, 2014
Julie
GB
5.0 / 5Outstanding
"Relaxed yet stylish hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable and family friendly. Got breakfast included in room price which was amazing especially for the children as they could as much of what they wanted. Just wish there was a divider or something in the room to separate children's beds from ours whilst they were getting to sleep. Luckily there is a decent lobby to the room which we sat in! Otherwise everything was excellent - couldn't fault it.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
GB
5.0 / 5Outstanding
"excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great staff and relaxed atmosphere with an easy walk to the centre - this suited us perfectly
Genuine Hotels.com guest review
2 night family trip Oct 11, 2014
davidj
GB
4.0 / 5Excellent
"Amazing experinece"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Would love to go back to brugge centrum again
Genuine Hotels.com guest review
2 night family trip Oct 8, 2014
Alok
IN
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel and great location
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2014
john
GB
4.0 / 5Excellent
"Hotel amenities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Very good. My bedroom developed a problem with the fridge on my last night the light flashing the whole time. The shower didn't work in the morning so a little frustrating to say the least
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Elizabeth
GB
4.0 / 5Excellent
"Ideal location for visiting Bruges"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our group of 7 were unanimous in praise for the hotels ideal location and facilities
Genuine Expedia guest review
Other trip Oct 5, 2014
Ian
GB
4.0 / 5Excellent
"Friendly staff, good location and very quiet"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We found this hotel very easy to find , parking was at your door. Within walking distance of the attractions. No complaints at all. Staff were exceptional
Genuine Expedia guest review
Other trip Sep 30, 2014
lbw
AU
1.0 / 5Poor
"Over expensive travel lodge type of hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We booked 3 rooms for 3 nights the beds were uncomfortable, the bathroom in 448 steamed up on every shower, the plug didn't stay in bath in room 443 on the last afternoon around 3/30pm a maintenance person was trying to unlock a room door he used drills and other tools disturbing our afternoon nap, but at 10/30pm there were 3 staff kicking the door to open it, the noise woke my 88 year old deaf mother up it was that loud, I went out to ask them to stop immediately they ignored my request so I telephoned 888 to ask them to stop the noise, after the noise finally stopped and as we tried to get some sleep the duty Manger telephoned to apologise. No offer of recompense was made it was implied that we should just accept it. We also did not eat in the hotel because it was ridiculously expensive.
Genuine Expedia guest review
Other trip Sep 29, 2014
audrey
GB
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