went for our moms 70th birthday. The resort made it very special. We had a great visit. Spa was excellent too.Genuine Expedia guest review
"Beautiful hotel with resort feel"
Not what we were expecting. This resort is beautiful and kid friendly. Wish we stayed longer to experience more.Genuine Expedia guest review
"Will be back"
It was wonderful, nice and relaxing. bed was comfy, bathroom and shower was refreshing. Pools were refreshing.Genuine Expedia guest review
"Oasis of Luxury"
This was such a lovely surprise. We stayed in a very spacious room overlooking the golf course complete with a furnished balcony. With a large main pool area plus a smaller pool beside our block we felt very spoilt. The hotel staff were very welcoming and efficient at both check in and out. Would love to return.Genuine Hotels.com guest review
"Nice, beautiful, clean, fun resort!"
I love this resort! Lots of fun for the kids ie: pools, water slide, game room, organized activies & more! But, at the same time if you're looking for a quiet getaway with just the spouse, large rooms, mulitiple pool options-small & big, beautiful scenic walking paths (waterfalls, ponds, golf course) dining, gym & more!!!Genuine Expedia guest review
"Hotel had all the Amenities that I needed"
Hotel staff was helpful and gave me a great room overlooking pool without any hesitationGenuine Hotels.com guest review
"Great family resort"
Check in was very warming and our room was very clean. Beds and furniture are high quality, very comfy. Pools are very clean and landscape is beautiful. Our kids had a blast of fun and they enjoyed the kid activities. Golfing course is very nicely manicured. Will definitely stay here again. Only gripe is the price of beer at pool bar. Overall, great […] time! Read moreGenuine Expedia guest review
did not like the staffs snooty attitude. called for shuttle service from our room to lobby and after 20 min had to walk in 110degree temp, not happy, also paid for a room with view of golf course, did not get until we complained to a manager.acdcGenuine Hotels.com guest review
Great service, nice location, great food, nice people.Genuine Expedia guest review
"Comfortable, convenient, lots for kids."
Hotel and resort were great. Restaurant not so great. Food was mid grade at best and we at there several times.Genuine Expedia guest review
Excellent!Genuine Hotels.com guest review
Great if you're looking for a more upscale hotel, my mother and myself go here every summerGenuine Hotels.com guest review
"Nice hotel for families"
Good, would probably return. Noisy if you are in lower unit, can hear guests moving around upstairs. Resort fee plus tax is high!Genuine Expedia guest review
My wife and I were allowed to check in early. When we walked into our room it smelled like mildew. Within 10 minutes a gentleman arrived at our room with keys to a new room and within 15 minutes we were in a new room. The gentleman (Ron) even loaded our stuff and took us to our new room.Genuine Hotels.com guest review
Great hotel as far as eye candy. But the extra "resort" fee and the extra money I paid for a so called golf course view was a rip off as there was no view We were on the first floor and could hear everyone above us walking or what sounded more like stomping and to avoid walking a long way to my room I chose to not valet my car which was a mistake as […] it was filthy the next morning from the sprinklers add the fact that we arrived at 3:30 pm and our room was still not ready to be checked in and we had to wait overall not close to being worth the $200 I spent for the night Read moreGenuine Hotels.com guest review
"Hotel lacked amenities resorts should have."
No microwaves and no shuttle to anywhere not even the airport. Felt I could have stayed in a cheaper place with more amenities.Genuine Expedia guest review
"great deal and great family getaway"
We were very happy with our stay. Lots to do at hotel and in surrounding area. We would stay here again.Genuine Hotels.com guest review
We were upgraded w/o asking. Hotel is beautiful, room was lovely & nice & large w/2 queen beds, beautifully clean, wonderfully comfortable beds--all w/an ample balcony overlooking a pool & a small "lake". Shower head needed adjustment & someone arrived immediately to fix it. Got late checkout w/no problem. Grounds & pools gorgeous. All in all a WONDERFUL […] resort & hotel. They aim to please-& do. Read moreGenuine Expedia guest review
"not as nice as use to be"
Our stay was "ok". The grounds and rooms are kept up nicely for a resort that's been around awhile. But the pool areas are showing their age...and that's not good if they charge resort fees...! Service was mediocre at best! We left our room early for golf and pool, letting maid service know room was available for cleaning...at 3:00 pm room was still […] not done and we were ready for a little room time. Very disappointing! Pool service was also disappointing. Still cleaning pool at 9:00am and my wife likes to swim laps early and couldn't. Out of pool towels and more didn't come until about 11:00am after we asked for someone to get them!!! Also at adult pool no poolside food service until 1:00 pm and then had to use phone to order. Not that way on a weekend at the Hyatt!! No water available until towels finally showed up. Just not a great resort experience. Read moreGenuine Hotels.com guest review
"Very nice stay"
The room was very nice. Front desk people were very helpful and check in and check out were both quick and easy. Would stay there again if I had the chance!Genuine Hotels.com guest review
Room was clean, spacious, and had a nice view of the golf course. The grounds were well maintained and the staff was courteous and friendly. The adult pool was quite and relaxing. We played golf at the hotel course off property because the course was a little easier for us hackers. The course was in good shape for the middle of the summer, but we didn't […] get a deal on greens fees. The local guy we were paired with paid about sixty percent less for green fees by booking through an outside source. I would stay here again and try to get a better deal on greens fees. Read moreGenuine Hotels.com guest review
"beautiful resort, friendly staff"
The resort is beautiful. Rooms are roomy & comfortable. Several restaurants. Pricy poolside drinksGenuine Expedia guest review
"Fantastic for the price!"
We were upgraded for my birthday to a large suite. Plus, they let us check out quite late on Sunday. T he staff was great and the main property is lovely. Hreat pool bar at karge family pool. For the price range, you simply cant beat it. We're definitely going back!Genuine Expedia guest review
beautiful resort with a wonderful staffGenuine Hotels.com guest review
"Great family getaway"
This was our 4th time visiting this resort and we leave every time with a great experience and relaxation. Main pool area is great for the kids.Genuine Hotels.com guest review
I've stayed here 2 other times and will be back again! Staff in all areas of the hotel were very friendly and helpfull. The golf course was in good shape and only $40 for a round!Genuine Expedia guest review
"Great place! Great service!"
This is our fourth time visiting the Westin, and we love it. The staff continues to be top notch. For example, my daughter left her swim goggles in a handy golf cart that they use to shuttle you around the grounds and the driver, Adrian, came and found us in the middle of the pool to give them back. Nicole, the lifeguard for the water slide took time […] to learn my daughter's name as well, and that was special to her. It's the little things like that that will get us back soon. The grounds are top notch and the rooms are wonderful. Read moreGenuine Hotels.com guest review
"Resort fees but no wifi in pool area."
Got charged 27 a day resort few was told for amenities and wifi. Well when you go to Palm Springs 114 weather you tend to want to stay in the pool. Well wifi doesn't work. When i called I was told it doesn't work in the pool but it does in the room and that I get free water. Well that's not free.Genuine Expedia guest review
It was ok not much to do. The pool is too small for that many people. The food is expensiveGenuine Expedia guest review
"Great hotel, but deceptive pricing"
I loved the Westin, but I might have chosen another hotel had I known that a $27 daily fee would be added to my bill. (The hotel says they add this fee as a cost-effective bundling of several services they charge for: parking, Internet access, gym use, and other things I didn't use or remember.) I was surprised that this luxury hotel was priced only […] about $20 more than the Hilton Garden Inn (a nice motel) when I booked my room. But the Hilton Garden Inn offers free parking, gym and Internet access. I found the pricing very deceptive. Plus, there are huge fees added for room service, and a 20 percent tip is automatically added to your restaurant bill. I usually tip 20 percent or more because I worked as a server when I was younger and know it's hard work, but I find it insulting when a gratuity is added automatically, especially at a luxury hotel. So, to sum it up -- very nice hotel; deceptive pricing. Read moreGenuine Hotels.com guest review
"Would pass on this next time"
No service at the restaurant and concierge not sorry or helpful. Terrible service at other on site restaurant. Bugs in the bathroom and patio. Minibar nonfunctional and was told it would be fixed it never was. Spa was the highlight although could use some upkeep.Genuine Expedia guest review
I celebrated my 50th birthday and the Westin was perfect in every way. Even got a free gift for staying there. Definitely a 10!!!!Genuine Hotels.com guest review
Had a wonderful time with family, golf, spa, pool all that we neededGenuine Expedia guest review
Great hotel. Had a blast. The water slide was so much fun for the kids. And i loved the bar by the poolGenuine Expedia guest review
"Last minute retreat!!!"
What a nice surprise with our stay at the Westin. Last minute we decided we needed a brake without spending a lot! Rate were terrific and golf rates... The best! We loved it.....thank you Westin mission hills! We needed this!Genuine Expedia guest review
"Better than expected"
Nice hotel. Service was fine except in the Fireside(?) bar where it was pretty abysmal every time we went. We enjoyed both golf courses.Genuine Hotels.com guest review
"Not the Best Deal in the Desert....."
I found the property to be too spread out, the suites poorly furnished and the food prices (especially room service) outlandish.....We will not return.....Genuine Hotels.com guest review
The hotel was perfect! Golf, pool, spa! What more do you need! Staff very friendly!!!Genuine Expedia guest review
Always love when we can stay at beautiful places and the service is outstanding.Genuine Hotels.com guest review
"Resort style setting"
Hotel architecture tastfully done and has many fountains/water features to enhance the property however everything looked just a bit worn and/or dated, for example acoustic "popcorn" ceiling in rooms. Fabric on chairs/sofa somewhat dirty, odd smell in the room. Additionally, room not up to our expectation (ie, room not thoroughly cleaned as noted by […] hairs left on bathroom floor, tile floor not adequately mopped), make-up mirror not working, bed not double-sheeted. Most importantly, the walls were quite thin such that we were kept awake by a guest's TV. Calls to the front desk did not resolve the problem. Further, we alerted hotel staff when making a reservation and again upon check-in that it was to be a romantic get-away for my birthday. The hotel originally placed us in a room next to a family with two loud young boys. Upon our request,we were moved but the room was inferior to that of our original booking and still not adequate. Read moreGenuine Expedia guest review
Overall the resort was nice. The staff will try to tell you there are no restaurants to eat at near the hotel. There are plenty that are cheap and good. If you don't want to pay a lot for dinner go elsewhere. A few cleanliness details could have been better but not worth complaining about. We'd probably stay again. Good masage at the spa by the way […] . Read moreGenuine Hotels.com guest review
"Worst customer service"
Black shower floors Outlets that don't work Lights didn't work Grasshoppers in suitesGenuine Expedia guest review
We had a wonderful experience. Staff was very courteous and friendly. The rooms was well kept, and clean. Overall decor was neutral, but the bed was really comfortable! What was extraordinary was that our dogs were welcome, with no additional fee!! Excellent value, lovely property and friendly staff- we'll be back!Genuine Hotels.com guest review
Overall a good experience. At the time of check in they didn't have the room I payed for in advance available... The first night they put me in whatever they had, and second day they moved. Me to a room I payed for. I didn't like the move... I felt it took from my mini vacation... I only had 3 nights and because of the move it felt shorter. I'm use […] to vacationing in this resort so the familiarity made the overall experience homie and comfortable... The service is good... The restaurants in the resort are good... Room service is a timely and responsive... The manager was helpful with what she had to work with... On holidays the parking can be very difficult to find so it's better to not leave the resort in the late afternoon as it gets super packed and the parking to guests room ratio is obviously off... It's first come first serve kind of situation =/ bit that's just for the holidays. Overall a happy ending... I got to lay by the pool and enjoy some relaxing time the second and third day after the holiday where splashing families with kids were gone with the holiday. Read moreGenuine Hotels.com guest review
We went during a busy time for the hotel so maybe that explains some of the inattentiveness to the hotel facility. Nonetheless, less than satisfying stay.Genuine Expedia guest review
"Realxed but super crowed"
it was great! but too many people !!!!Genuine Hotels.com guest review
"I am already complained(m-7470584) this hotel"
Are you think 4 star rate? I think 3 star rate... I am very upset this hotel also your service. The bath faucet was broken and swimming water condition is not good I saw the roach at the bathroom. Too much bother because security guard.Genuine Expedia guest review
"Nice place to stay"
I don't know about this hotel at all before booking. After check-in, I found it's very nice hotel with all aspects. It hosted many foriegn govrnment officers including King of Jorden and President of China. Nice Golf course, Swimming pool, resturants, and close to Sunnylands and other locations.Genuine Expedia guest review
The room was very boring.Genuine Hotels.com guest review
We came to celebrate my daughter's 12th bday and mother's day. Arrived to a beautiful room w high ceilings, your own patio and the shower is in a separate room from the sink..really fancy :) The staff was wonderful..the go cart drivers give you rides around the property and are happy to give you information about the hotel and all the activities. The […] staff at the restaurant Primdin made our mother's day breakfast very special w their great hospitality. The beautiful pool w 2 slides is a reason to go there in itself, your kids will have a blast...down side is it closes at 5 :( Read moreGenuine Expedia guest review
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