I had been to this resort several time for golf and business meetings but I had never stayed there. I was a bit unimpressed with this hotel experience. For the price I was expecting more. The staff was ok, but no one went out of their way to make you feel welcome. We had a drink in the bar followed by dinner. The staff in the bar and in the restaurant […] were not friendly and seemed inconvenienced to serve us. The food was nothing special. The hotel room was spacious and comfortable. We did not use any other facilities while there. My overall experience was OKAY...nothing special. I felt the place was a bit tired. Read moreGenuine Hotels.com guest review
"tennis tournament weekend"
Great hotel...tennis courts and two golf coursesGenuine Hotels.com guest review
"Nice hotel - large room."
Hotel grounds are expansive. Wish we had known there is no elevator and we had to carry luggage to the second floor. Otherwise, the room was nice and bed was very comfortable.Genuine Expedia guest review
My husband and I went away for a quick getaway to Palm springs. This resort has everything you need on site. No need to get in your car at all for the weekend. Brittany, the service representative delivered a bottle of champagne to our room with a personalized letter for my husband for his birthday. A nice touch.Genuine Expedia guest review
We were attending a concert at the nearby casino and found their rates too pricey. The Westin provided a beautiful setting, clean rooms and exceptionally young staff members who were very professional. We were pleased with our decision to book with the Westin and would do so again!Genuine Expedia guest review
This hotel is long overdue for an updating to compete with the other available properties.Genuine Hotels.com guest review
"Beautiful Hotel and grounds."
This hotel was a perfect long weekend get away for me and my wife.Genuine Expedia guest review
"It was a nice expierence."
The hotel was nice and clean. The room was decient. The only problem I had was the sheets and blankets in the fold away couch were dirty. I called guest device and they sent someone to change them.Genuine Expedia guest review
The Westin was just a fabulous place to stay. The staff is so accommodating and more than willing to help you with any issues. I requested more pillows for my bed and had them within 20 minutes. My husband and I had a room on the second floor with a balcony that had a gorgeous view of the golf course. We got massages at their on site spa that were just […] so relaxing. It made our anniversary weekend just so enjoyable. Read moreGenuine Expedia guest review
"Plan to come again"
We really enjoyed ourselves. Will come back againGenuine Expedia guest review
"Beautiful grounds and great escape from the city."
The hotel grounds were immaculate with a beautiful view of the golf course and mountains. There was plenty of geese and ducks roaming around the grounds. I had to change my arrival date and the expedia representative spoke with the hotel and changed the date but on my arrival it had not been changed at the hotel so my room with the pool view was taken […] away. As compensation the staff waived the $29 daily resort fee which I was unaware of . Read moreGenuine Expedia guest review
Hotel and facilities were nice, but didn't feel welcome and the rooms were not as nice as I expected. Ate at the Italian restaurant and the food was okay. Utensils that were sitting at our table were not clean.Genuine Expedia guest review
"Mission Hills Gem"
This beautiful property, close to Mission Hills CC excels in customer service. Rarely have we been treated so courteously by every single staff member. The new restaurant on premises is delightful. Their use of locally grown organic produce is both creative and sublime. We look forward to a return visit.Genuine Hotels.com guest review
"Better value for your money exists elsewhere."
After the first night, we returned to our room around 4 PM to get some rest before going out to dinner. Our room was not made up. We called the desk and their promise of an immediate fix still took awhile. Some used wine glasses were left in the hallway when we arrived and stayed there for two days before we asked for them to be removed. On my first […] visit to their bar, I order a Tangueray up and it was wonderful. The next day I ordered another and it was almost pure water. I felt they charged me $12 for a glass of water with a drop of gin in it that was not Tangueray. Unfortunately we were in a severe time crunch and I didn't have time to resolve the issue. When I mentioned this at checkout time the staff member said, "Well, at least you got one good drink." That showed a disgusting lack of concern. I WILL NOT BE STAYING THERE AGAIN. Read moreGenuine Expedia guest review
"Dirty and dated."
Ugh. I don't like writing bad reviews, but our stay at the Westin MIssion Hills was so unexpectedly awful that I feel compelled to share. Our room was absolutely filthy, I'm not sure how this is a Westin. I'll spare you the pictures I took of the dirty toilet rim (gross), cobwebs on the balcony and layer of dust on the table edge. Unfortunately it wasn't […] just contained to the room. The dated pool had frayed towels, torn chairs and drinks still scattered about in the morning. Sorry, but would never stay here again. Read moreGenuine Hotels.com guest review
We arrived at the room and it overlooked the roof of another.Not quite a resort view.The furnace did not work in the room.We waited over a hour for another room.Not the best experience for our first time at this resort.Genuine Hotels.com guest review
loved every momentGenuine Hotels.com guest review
This place is terrible. They didn't give us the room we reserved and claimed to give us an "upgrade" to a bottom floor with 2 queen beds. The room was dirty and they never stocked it with soap. Instead they left the cart in the hall overnight if you needed something. Then at checkout they tried to charge us 4 times for our massages. This would have […] been an overcharge of $300 if we wouldn't have noticed. Do not stay here. We thought a Westin had to be good but it was just awful. Read moreGenuine Expedia guest review
"Pros & Cons of Westin Mission Hills 12/21/2013"
Pros: Nice 4 Star hotel. Spacious rooms & bathrooms. Good tennis courts, swimming pools, & kids game room. Cons: ALL our clothes in our luggages got soak & wet at the airport and this hotel DIDN'T offer any help. They told us they didn't have a dryer. We had to take all our clothes to a local coin washateria and dry everything ourselves. Housekeeping […] in Bldg 1 was good the first 3 days and then didn't leave any hand towels, shampoo or conditioner. Our friends in bldg 2, also had a towel shortage. Read moreGenuine Expedia guest review
"Nice Open Hotel"
This is a very nice standard hotel with very open spaces for kids to ride bikes, scooters etc. around the property. The pool area and slide are great. The slide in the Villa area is especially fun for kids of all ages (more substantial than at other properties). The Villas were sold out so we stayed in the hotel. The rooms were a little tired, but nice […] size. The breakfast at the hotel included a $6 and $8 buffet choice for kids, and even a $3 oatmeal. Excellent value for kids, but of course the adult meals are very expensive. Overall really enjoyed it with the kids! Read moreGenuine Expedia guest review
"Good Resort.... Average to low service"
As my title readsGenuine Hotels.com guest review
This is our second stay in the Palm Springs area and this was a slight disappointment. This resort was just off the mark for us. The bed had scratchy sheets, but the room was very dark at night. The room was dark all day, but was in a quiet corner. The spa was nice, but the dressing room was very hot. The restaurant on site was nice but not spectacular, […] the food was average but the prices weren't. We joined the SPG program, but you only get points if you book with them (at a much higher rate than you'd find on any travel website), or spend money on the resort, not including the spa. It's a little further away from great places to eat, but if you have a car, that's not a problem. We've stayed at a place we loved in the past, so unlikely we'll be here again. Read moreGenuine Expedia guest review
Arrived the day before Christmas for a short stay. Room was comfortable with a super large bathroom. Beds were great too. The room did show its age and there was mold in shower. Not a four star accommodation. Maybe due to us requesting a ground floor room for our small dog the room was not as "four star"as the upper floor. But it was acceptable due […] to the size and the ease of going out to walk dog. We left room early with the dog so housekeeping could clean it. They wereright outside our room when we left. Came back in afternoon and room was still not clean. I found a housekeeper working down the hall and asked her why room was not done. She told me she wasn't in charge of our room and the person who was was already in another building. She called someone and came in 15 min. Later to do a quick quick clean up. Basically, she made the beds, nothing else. Not acceptable for a four star! But, since we had a short stay didn't complain. Overall, we would return, mainly because the room was comfortable, the dog was comfortable, but I would not expect a four star room, nor would I pay what I paid. The pool area was nice. The water was clean. However, I can see that during high occupancy the area would be packed with kids. We weren't in main pool area, hotel was not full, and pool was mostly kids. Can't hotels make an area for adults only? Or maybe adult hours at least? Just a suggestion. Read moreGenuine Expedia guest review
"Classy family vacation in the desert"
This place was worth every penny, and we will be staying here again in the future. Not only was the room beautifully furnished, the beds were high quality (and I'm picky about beds), the bathroom fixtures all brand-new or spotlessly maintained), but the amenities outside the room … rocked. Our children had three pools to choose from, one of which has […] a water slide that even we adults had fun on, excellent food service with a range of options, excellent gym, bicycles for tootling around the vast grounds, ping pong table, pool tables, basketball nets in and outside the pool, a toddler bouncy-house, a kids day care center. Even just walking around the grounds was always pleasant, as the place is clearly being maintained in a first-class manner, the golf greens, the fountains…what a glorious place to stay. There's also a spa with an excellent steam room, also included in your room package, tennis courts. I barely felt like leaving the resort … and I don't even play golf. We stayed here because we have relatives who live inside the Mission Hills community, so this place was ultra-convenient. We could walk between their home and our room. What a fabulous experience. Read moreGenuine Hotels.com guest review
"westin stay in palm springs"
hotel is nice. careful on first floor rooms. insulation is not the best and you can hear pretty clearly your neighbors upstairs e.g. children running back and forth. Rooms/bathrooms are large. not much view from any room that I can tell. Over all a nice stay.Genuine Expedia guest review
The grounds are beautiful. Everyone is very pleasant and helpful. The only thing I would change is a room with a better view. Wonderful stay.Genuine Expedia guest review
"This hotel and the grounds are beautiful."
The hotel was stunning. The room was very comfortable.Genuine Expedia guest review
Great resort hotel. Huge. lots around. Loby alone was well presented. Rooms are spacious, clean. Bed was awesome, pillows not so much. (too soft for my take) I got a deal from Expedia, otherwise not a room I would normally stay in as a result of high prices.Genuine Expedia guest review
The hotel charges everyone a $27.00 fee in addition to the price quoted on Expedia.Genuine Expedia guest review
"clean and nice"
everything was smooth and goodGenuine Expedia guest review
"Poorly maintained and filthy condition"
We arrived late, turned on the news and found the TV wasn't working. Put our leftover food in the fridge-fridge wasnt working. Called front desk; nobody to send to fix same. The room was filthy, bathroom walls stained, the shower leaked, cigarette butts in the hallway and torn stairway rubber, over several days the carpet was not cleaned properly, dust […] everywhere. A worn out tired hotel. We wrote to the manager; never got a reply. They call this a 4 star hotel? What a laugh. Read moreGenuine Expedia guest review
"Amazing golf coarse"
Was very pleased with resort, we plan to revisitGenuine Hotels.com guest review
"The hotel grounds and restaurant are at least nice"
I reserved a king bed and upon arrival I was told that they had only 2 queens but would upgrade to a view. When I went into the room, no view. I was moved to a room with a pool view but it was the handicap accessible room. That is not a problem at all but I don't think it had been used in a while, there was a layer of dust on all the furniture. The […] next morning, while preparing for a meeting, the shower knob broke off in my hand and had to wait for the plumber to fix and turn off. The hair dryer was broken. The staff were very nice and helpful, the italian restaurant was fantastic and the grounds are lovely but a bad room is a bad room. Read moreGenuine Hotels.com guest review
"Secluded and itimate"
The wife and I were very impressed with the Westin Mission Hills. 1st the staff was A+ professional and friendly, we felt very comfortable with the front office staff and the concierge staff. The hotel and surroundings were pleasant, the room was large, clean, and very comfortable. Shopping and casinos nearby. Totally recommend this site for a stay […] . Read moreGenuine Hotels.com guest review
We spent the weekend at Westin Mission Mission Hills Golf Resort and Spa with friends. The facility was in excellent condition, beautifully maintained, with multiple water features. The layout of the facility is very conducive to relaxing and visiting with friends. The hotel staff were attentive without being intrusive. The breakfast buffet was excellent […] and we enjoyed the "den" playing pool, and lounging by the heated swimming pools. Unfortunately we were not able to golf because of a tournament, but the courses were beautifully maintained. Member's of our party were very disappointed that the were not able to golf at the resort. I would highly recommend the resort for a vacation or weekend getaway. Thank-you for a wonderful weekend. Read moreGenuine Expedia guest review
Had an excellent experience. Would return again and definitely recommend the WestinGenuine Hotels.com guest review
"Wonderful Weekend Getaway"
My husband and I went here on a little "baby moon" for a little getaway before our new baby comes. It was absolutely perfect. The hotel was very clean, we ate a delicious breakfast in our balcony overlooking the golf course in the morning and the pool was heated to a great temperature. It's mid November so we didn't think we'd even be getting in the […] pool but it was perfect and we spend about 2 hours at the pool. The staff was all very friendly and the room and grounds were kept very clean. We will definitely be coming back many times!! Read moreGenuine Expedia guest review
"Don't pay for the view!"
Payed extra for a view and they gave me the view of a wall. They wouldn't change rooms and blew me off. Do not pay for the view unless you talk to the hotel directly.Genuine Expedia guest review
"The Palms and the pool are Palm Springs paradise.."
I would go back just to swim in the main pool. It was heated very well, even early in the morning and the palm trees are to die for....Genuine Expedia guest review
Loved the pools! They were very well heated, which enabled our young kids to swim non-stop. The Kids Club also put up a bouncy house near the Las Brisas pool- so when they did get out, they had another source of entertainment.Genuine Hotels.com guest review
I had booked a king bed three months prior to arrival date and confirmed one week before. When I arrived, I was told they only had a two-queen room. There was a roach in the sink in the morning. The housekeeping person, after knocking on the door to clean the room, told me that a tip would be appreciated. The bathtub was not cleaned, with mold under […] soap dish, etc. Good deal...but not 4-star expectations. Read moreGenuine Expedia guest review
"The best and most relaxing resort"
Driving from LA to this resort you don't expect to get into such calm, green, and relaxing place. My kids and I loved it! All the staff were courteous, it was clean, beautiful and luxourius. The pools were all clean and fun. We had the best vacation of the year there and will definitely go back!Genuine Expedia guest review
"The best vacation i had for years"
Everything was just perfect. Great food nice staffs beautiful en vironment bunch of fun activities. My 5 year old son loved staying here so did my wife. Me and my wife had a very romantic times too. Recommand this hotel to family with kids and lovers!Genuine Expedia guest review
15 minutes from Palm Springs Convention Center. Hotel was very comfortable. You definitely want a room facing the golf course and not the back. Rooms facing the back are kind of dark on the first floor.Genuine Hotels.com guest review
"First class all the way!"
If you like a Moroccan flair to your surroundings, this place captured the Moorish style for sure. It was A+. My room was EXACTLY what I booked. The room was super clean, large, had a fully stocked mini bar (for a fee of course), had a private balcony, a granite full bar area in the room, and the view was amazing of the golf course, palm trees and the […] mountains. I couldn't get over how great it was. The maids were wonderful and super-cleaned each day. I speak a little Spanish, so I asked for a few special things I wanted, like decaf coffee only. (and what did I get? like 5 packages of decaf Starbucks packages daily!) There are 4 pools, all clean, wait staff very professional to bring you food or drinks, and they left you alone if you were not interested. There was a market shop on site to buy gifts, sandwiches and get full service Starbucks coffees. Even in that shop, every staff member made you feel like royalty. The hotel property is huge, including villas to stay in as well. Everything, and I mean EVERYTHING on the property was in order, spotless clean, etc. Super easy check in, check out. We went to the sales presentation for the villas/time share thing and received an extra $100 for that to spend. I am so glad we were in Rancho Mirage vs. Palm Springs....much more laid back and private. Loved it!!! Read moreGenuine Expedia guest review
It was our second anniversary so we were looking for a nice place to get away. The hotel was very clean, service was great and the pool area is amazing. I would definitely recommend this hotel to anyone looking for a nice weekend away.Genuine Hotels.com guest review
"Wonderful & Terrific and everything in between."
Job well done besides the low water pressure and temperature. Looked forward to a hot steamy bath but had to settle for a not so steamy hot. Otherwise... staff and accommodations were a good experience.Genuine Hotels.com guest review
We loved David the pool bartender!!!Genuine Hotels.com guest review
Can not fault one thing in this hotel... AMAZINGGenuine Expedia guest review
"Nice grounds, rooms a bit tattered for a 4 star"
Love the grounds and the size of the rooms. I found the hotel restaurants very expensive. I resented the resort fee charged at the hotel With the cost of the room, the taxes and the hotel fee, this became more expensive than similar hotels that offered more value. Great if you need access to the golf course, but...I prefer other hotels that offer more […] for less. Read moreGenuine Expedia guest review
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