The staff bent over backwards to help me the entire stay. I was there for Coachella weekend when it should have been overly busy. I called to make sure that they were prepared for my late check in (after 10 PM) and they were. During my stay I used room service twice and both times it was less than a half hour for delivery. That is unheard of. Additionally, […] I requested extra towels after leaving mine in the tub on accident. 5 mins later they had extra towels for me. Finally, at 3 am after the concert one night I was walking to my villa (on the other end of the property from where the shuttle dropped me off) and a worker drove past in a golf cart and told me to hop on and drove me the length of the property so I didn't have to walk. I am going to stay here next year again. Read moreGenuine Expedia guest review
"spring family visit"
Ideal property for families with children! Great pools with slides and arcade room (games are free!). Grounds are beautiful although our room wasn't positioned to enjoy a great view. Would definitely return to this property.Genuine Hotels.com guest review
"Great hotel, Stayed here for coachella"
Got to the hotel at around 9am and they immediately gave me keys to my room so I was able to leave my stuff there and relax until leaving to coachella at 11am. Had no trouble checking in even though I'm under 21. Room was very clean and spacious, room service came in everyday and cleaned. There was also a small patio with a table and chairs, it was […] like staying at a small apartment. Read moreGenuine Expedia guest review
"Needs to be updated ... old hotel"
not worth the 400 a night they redid the lobby and restaurant. the facilty at the SPA at terrible !! worst SPA experience and message everGenuine Expedia guest review
"Good for what we got"
I thought the Westin was a decent place to stay. I paid the whole bill up front because it was Coachella weekend. However, even after paying the full bill with taxes and all, I still had to pay a resort fee each day even though we never used the fitness center, pool, or anything else. The food was subpar and very overpriced. The breakfast buffet was […] terrible. But the place was clean and convenient enough. Read moreGenuine Hotels.com guest review
"Not worth the rates I was charged"
The hotel felt like a nice motel 6, definitely not a Westin. The room did have the Westin bed, so that was really nice to sleep in. Until the people staying above us woke up at 6 am every morning and started to, what I can only assume is jumping off the bed on to the floor. The sounds of people walking around above woke us up early every morning. The […] bathroom was spacious and had a dual sink vanity, the shower had the nice westin shower head. We were really looking forward to using it on our first night after Coachella and to our disgust we found a cockroach trying to run out of the bathtub. I killed it but that pretty much ruined taking a shower that night. I did like the patio but it was completely covered in dust and we had to throw towels down on the furniture just to use it. They offered "midnight munchies" for the returning coachella-goers so we got the beef burrito and a margarita pizza. The burrito was the temperature of the sun. It melted both the plastic salsa containers and the box to the burrito. When I tried to pick it up the burrito tore away from the box and spilled its molten contents all over my fingers. I had to eat the burrito with my fingers after it cooled down. The pizza was just ok. There were a lot of other problems that I won't go into detail, but needless to say it wasn't worth $1,300 for 4 nights. We were so over the hotel we ended up moving out a night early to stay with friends. Will definitely not stay there again. Read moreGenuine Hotels.com guest review
"Westin Mission Hills Resort. Two night stay April"
We were disappointed. We were not told that the room was a walk up no elevator room. At $500 a night we expected more. We arrived in the room and the first thing which didn't work was the internet connection. We found when we phoned to have it corrected the had spelled my name wrong. The room was stale. Just disappointing at the price. When we checked […] out in noticed a charge on the bill called "resort charge" a daily charge, or some such meaningless title. I questioned it and was advised that it was for the services such as parking, shuttle service etc. ???? I didn't notice until I later reviewed the bill and found a mini bar charge for a snack which we did not use about $ 7.00. We did not use the mini bar at all. We did request one more package of coffee from the maid which we ended up not using so I guess that was perhaps what it was for. We also agreed to go without changing the sheets in order to be "green". We were looking forward to our $ 500 per night room and were quite let down. The second day when I went to use my computer it didn't work again and I had to phone down and wait a few minutes for a technician. He got it going again but why. We travelled for 2 months in Arizona and California and we had more things not work and extra unexpected little frustrating charges etc. at the Westin than any other hotel. That is two months. This was our last stay and the most expensive by a long shot. Read moreGenuine Expedia guest review
Good hotel, Great staff.Genuine Hotels.com guest review
"Still worth going"
Great resort away from it all. Large golf resort, beautiful setting, and great weather. Our room was large, clean, and comfortable. Our complaint was the service. The valet parking was not valet. For a five star resort, it was a joke. They watched our care while we checked it, then pointed in the direction of our room and the associated parking lot. […] We parked and I lugged 2 40 lb suit cases up a flight of stairs , no elevators, and down the hall to the room. No help! Same leaving. At the restaurants the food was great, but we waiting for drinks, water, and received the wrong menu items.the next two following days pretty much the same. Overall a nice place but not up to Westin or certainly 4-5 star hotel standards. Read moreGenuine Hotels.com guest review
We enjoyed our stay and found lots to do. Numerous things were as one would expect, however we found it strange, that when we tried to make reservations the hotel said they had no vacancies. Fortunately Expedia got us the rooms. Upon arrival one with two queen size beds had one towel and a robe, no washcloths, one vial of shampoo and one glass. The […] second room three doors away was properly well stocked complete with wine glasses and an ice bucket. On two occasions we had to call the housekeeping staff to come and make up the rooms, and it was well after 1:00 when they came. Las Hadas pool was a wonderfully setting to swim, however one afternoon all the guests were asked to leave at 4:00 because a private party was beginning at 6:00. When it was open there was a delightful Venezuelan hotel employee, I think named David, who was so pleasant and appropriately friendly to our children. A 5 page fax sent by a hotel person arrived at its destination blank because he placed the papers in the machine wrong side up. Read moreGenuine Expedia guest review
"One night stay"
We reserved this hotel thru Expedia, so we're not sure if the service snafu is related to Expedia or the hotel. We checked in around 11:00pm after attending the BNP Paribas Tennis Tournament in Indian Wells all day. Lobby/check-in staff were a bit snippy and told us said that their hotel was "sold out" and we were not able to get the 2 queen bed room […] that we reserved over 4 months ago. However, they could give us a roll away bed to accompany the King size bedroom for 3 people. Otherwise, the hotel room that we did get was lovely, the grounds were exquisite, and alll other staff were very friendly. Read moreGenuine Expedia guest review
"Nice and quiet hotel"
Highly recommend this hotel for people with babies. Very quiet at night, sweet room and the most important thing - nice swimming pool.Genuine Expedia guest review
The hotel is in need of renovation. The room had popcorn ceilings and the torn furniture. The Jacuzzis at the main family pool both need re-plastering and the area just felt dirty. I understand why the rates were more reasonable than the surrounding hotels in the area.Genuine Expedia guest review
"ok, hotel with few thing to do."
My recommendation is based on the price per room. a facility that charges $379 dollars per night should have a good bath tub that not crack and a a shower head. Is a nice facility but not for the price. I would not pay more than $100.00 the night for this facility.Genuine Expedia guest review
I had been to this resort several time for golf and business meetings but I had never stayed there. I was a bit unimpressed with this hotel experience. For the price I was expecting more. The staff was ok, but no one went out of their way to make you feel welcome. We had a drink in the bar followed by dinner. The staff in the bar and in the restaurant […] were not friendly and seemed inconvenienced to serve us. The food was nothing special. The hotel room was spacious and comfortable. We did not use any other facilities while there. My overall experience was OKAY...nothing special. I felt the place was a bit tired. Read moreGenuine Hotels.com guest review
"tennis tournament weekend"
Great hotel...tennis courts and two golf coursesGenuine Hotels.com guest review
"Nice hotel - large room."
Hotel grounds are expansive. Wish we had known there is no elevator and we had to carry luggage to the second floor. Otherwise, the room was nice and bed was very comfortable.Genuine Expedia guest review
My husband and I went away for a quick getaway to Palm springs. This resort has everything you need on site. No need to get in your car at all for the weekend. Brittany, the service representative delivered a bottle of champagne to our room with a personalized letter for my husband for his birthday. A nice touch.Genuine Expedia guest review
We were attending a concert at the nearby casino and found their rates too pricey. The Westin provided a beautiful setting, clean rooms and exceptionally young staff members who were very professional. We were pleased with our decision to book with the Westin and would do so again!Genuine Expedia guest review
This hotel is long overdue for an updating to compete with the other available properties.Genuine Hotels.com guest review
"Beautiful Hotel and grounds."
This hotel was a perfect long weekend get away for me and my wife.Genuine Expedia guest review
"It was a nice expierence."
The hotel was nice and clean. The room was decient. The only problem I had was the sheets and blankets in the fold away couch were dirty. I called guest device and they sent someone to change them.Genuine Expedia guest review
The Westin was just a fabulous place to stay. The staff is so accommodating and more than willing to help you with any issues. I requested more pillows for my bed and had them within 20 minutes. My husband and I had a room on the second floor with a balcony that had a gorgeous view of the golf course. We got massages at their on site spa that were just […] so relaxing. It made our anniversary weekend just so enjoyable. Read moreGenuine Expedia guest review
"Plan to come again"
We really enjoyed ourselves. Will come back againGenuine Expedia guest review
"Beautiful grounds and great escape from the city."
The hotel grounds were immaculate with a beautiful view of the golf course and mountains. There was plenty of geese and ducks roaming around the grounds. I had to change my arrival date and the expedia representative spoke with the hotel and changed the date but on my arrival it had not been changed at the hotel so my room with the pool view was taken […] away. As compensation the staff waived the $29 daily resort fee which I was unaware of . Read moreGenuine Expedia guest review
Hotel and facilities were nice, but didn't feel welcome and the rooms were not as nice as I expected. Ate at the Italian restaurant and the food was okay. Utensils that were sitting at our table were not clean.Genuine Expedia guest review
"Mission Hills Gem"
This beautiful property, close to Mission Hills CC excels in customer service. Rarely have we been treated so courteously by every single staff member. The new restaurant on premises is delightful. Their use of locally grown organic produce is both creative and sublime. We look forward to a return visit.Genuine Hotels.com guest review
"Better value for your money exists elsewhere."
After the first night, we returned to our room around 4 PM to get some rest before going out to dinner. Our room was not made up. We called the desk and their promise of an immediate fix still took awhile. Some used wine glasses were left in the hallway when we arrived and stayed there for two days before we asked for them to be removed. On my first […] visit to their bar, I order a Tangueray up and it was wonderful. The next day I ordered another and it was almost pure water. I felt they charged me $12 for a glass of water with a drop of gin in it that was not Tangueray. Unfortunately we were in a severe time crunch and I didn't have time to resolve the issue. When I mentioned this at checkout time the staff member said, "Well, at least you got one good drink." That showed a disgusting lack of concern. I WILL NOT BE STAYING THERE AGAIN. Read moreGenuine Expedia guest review
"Dirty and dated."
Ugh. I don't like writing bad reviews, but our stay at the Westin MIssion Hills was so unexpectedly awful that I feel compelled to share. Our room was absolutely filthy, I'm not sure how this is a Westin. I'll spare you the pictures I took of the dirty toilet rim (gross), cobwebs on the balcony and layer of dust on the table edge. Unfortunately it wasn't […] just contained to the room. The dated pool had frayed towels, torn chairs and drinks still scattered about in the morning. Sorry, but would never stay here again. Read moreGenuine Hotels.com guest review
We arrived at the room and it overlooked the roof of another.Not quite a resort view.The furnace did not work in the room.We waited over a hour for another room.Not the best experience for our first time at this resort.Genuine Hotels.com guest review
loved every momentGenuine Hotels.com guest review
This place is terrible. They didn't give us the room we reserved and claimed to give us an "upgrade" to a bottom floor with 2 queen beds. The room was dirty and they never stocked it with soap. Instead they left the cart in the hall overnight if you needed something. Then at checkout they tried to charge us 4 times for our massages. This would have […] been an overcharge of $300 if we wouldn't have noticed. Do not stay here. We thought a Westin had to be good but it was just awful. Read moreGenuine Expedia guest review
"Pros & Cons of Westin Mission Hills 12/21/2013"
Pros: Nice 4 Star hotel. Spacious rooms & bathrooms. Good tennis courts, swimming pools, & kids game room. Cons: ALL our clothes in our luggages got soak & wet at the airport and this hotel DIDN'T offer any help. They told us they didn't have a dryer. We had to take all our clothes to a local coin washateria and dry everything ourselves. Housekeeping […] in Bldg 1 was good the first 3 days and then didn't leave any hand towels, shampoo or conditioner. Our friends in bldg 2, also had a towel shortage. Read moreGenuine Expedia guest review
"Nice Open Hotel"
This is a very nice standard hotel with very open spaces for kids to ride bikes, scooters etc. around the property. The pool area and slide are great. The slide in the Villa area is especially fun for kids of all ages (more substantial than at other properties). The Villas were sold out so we stayed in the hotel. The rooms were a little tired, but nice […] size. The breakfast at the hotel included a $6 and $8 buffet choice for kids, and even a $3 oatmeal. Excellent value for kids, but of course the adult meals are very expensive. Overall really enjoyed it with the kids! Read moreGenuine Expedia guest review
"Good Resort.... Average to low service"
As my title readsGenuine Hotels.com guest review
This is our second stay in the Palm Springs area and this was a slight disappointment. This resort was just off the mark for us. The bed had scratchy sheets, but the room was very dark at night. The room was dark all day, but was in a quiet corner. The spa was nice, but the dressing room was very hot. The restaurant on site was nice but not spectacular, […] the food was average but the prices weren't. We joined the SPG program, but you only get points if you book with them (at a much higher rate than you'd find on any travel website), or spend money on the resort, not including the spa. It's a little further away from great places to eat, but if you have a car, that's not a problem. We've stayed at a place we loved in the past, so unlikely we'll be here again. Read moreGenuine Expedia guest review
Arrived the day before Christmas for a short stay. Room was comfortable with a super large bathroom. Beds were great too. The room did show its age and there was mold in shower. Not a four star accommodation. Maybe due to us requesting a ground floor room for our small dog the room was not as "four star"as the upper floor. But it was acceptable due […] to the size and the ease of going out to walk dog. We left room early with the dog so housekeeping could clean it. They wereright outside our room when we left. Came back in afternoon and room was still not clean. I found a housekeeper working down the hall and asked her why room was not done. She told me she wasn't in charge of our room and the person who was was already in another building. She called someone and came in 15 min. Later to do a quick quick clean up. Basically, she made the beds, nothing else. Not acceptable for a four star! But, since we had a short stay didn't complain. Overall, we would return, mainly because the room was comfortable, the dog was comfortable, but I would not expect a four star room, nor would I pay what I paid. The pool area was nice. The water was clean. However, I can see that during high occupancy the area would be packed with kids. We weren't in main pool area, hotel was not full, and pool was mostly kids. Can't hotels make an area for adults only? Or maybe adult hours at least? Just a suggestion. Read moreGenuine Expedia guest review
"Classy family vacation in the desert"
This place was worth every penny, and we will be staying here again in the future. Not only was the room beautifully furnished, the beds were high quality (and I'm picky about beds), the bathroom fixtures all brand-new or spotlessly maintained), but the amenities outside the room … rocked. Our children had three pools to choose from, one of which has […] a water slide that even we adults had fun on, excellent food service with a range of options, excellent gym, bicycles for tootling around the vast grounds, ping pong table, pool tables, basketball nets in and outside the pool, a toddler bouncy-house, a kids day care center. Even just walking around the grounds was always pleasant, as the place is clearly being maintained in a first-class manner, the golf greens, the fountains…what a glorious place to stay. There's also a spa with an excellent steam room, also included in your room package, tennis courts. I barely felt like leaving the resort … and I don't even play golf. We stayed here because we have relatives who live inside the Mission Hills community, so this place was ultra-convenient. We could walk between their home and our room. What a fabulous experience. Read moreGenuine Hotels.com guest review
"westin stay in palm springs"
hotel is nice. careful on first floor rooms. insulation is not the best and you can hear pretty clearly your neighbors upstairs e.g. children running back and forth. Rooms/bathrooms are large. not much view from any room that I can tell. Over all a nice stay.Genuine Expedia guest review
The grounds are beautiful. Everyone is very pleasant and helpful. The only thing I would change is a room with a better view. Wonderful stay.Genuine Expedia guest review
"This hotel and the grounds are beautiful."
The hotel was stunning. The room was very comfortable.Genuine Expedia guest review
Great resort hotel. Huge. lots around. Loby alone was well presented. Rooms are spacious, clean. Bed was awesome, pillows not so much. (too soft for my take) I got a deal from Expedia, otherwise not a room I would normally stay in as a result of high prices.Genuine Expedia guest review
The hotel charges everyone a $27.00 fee in addition to the price quoted on Expedia.Genuine Expedia guest review
"clean and nice"
everything was smooth and goodGenuine Expedia guest review
"Poorly maintained and filthy condition"
We arrived late, turned on the news and found the TV wasn't working. Put our leftover food in the fridge-fridge wasnt working. Called front desk; nobody to send to fix same. The room was filthy, bathroom walls stained, the shower leaked, cigarette butts in the hallway and torn stairway rubber, over several days the carpet was not cleaned properly, dust […] everywhere. A worn out tired hotel. We wrote to the manager; never got a reply. They call this a 4 star hotel? What a laugh. Read moreGenuine Expedia guest review
"Amazing golf coarse"
Was very pleased with resort, we plan to revisitGenuine Hotels.com guest review
"The hotel grounds and restaurant are at least nice"
I reserved a king bed and upon arrival I was told that they had only 2 queens but would upgrade to a view. When I went into the room, no view. I was moved to a room with a pool view but it was the handicap accessible room. That is not a problem at all but I don't think it had been used in a while, there was a layer of dust on all the furniture. The […] next morning, while preparing for a meeting, the shower knob broke off in my hand and had to wait for the plumber to fix and turn off. The hair dryer was broken. The staff were very nice and helpful, the italian restaurant was fantastic and the grounds are lovely but a bad room is a bad room. Read moreGenuine Hotels.com guest review
"Secluded and itimate"
The wife and I were very impressed with the Westin Mission Hills. 1st the staff was A+ professional and friendly, we felt very comfortable with the front office staff and the concierge staff. The hotel and surroundings were pleasant, the room was large, clean, and very comfortable. Shopping and casinos nearby. Totally recommend this site for a stay […] . Read moreGenuine Hotels.com guest review
We spent the weekend at Westin Mission Mission Hills Golf Resort and Spa with friends. The facility was in excellent condition, beautifully maintained, with multiple water features. The layout of the facility is very conducive to relaxing and visiting with friends. The hotel staff were attentive without being intrusive. The breakfast buffet was excellent […] and we enjoyed the "den" playing pool, and lounging by the heated swimming pools. Unfortunately we were not able to golf because of a tournament, but the courses were beautifully maintained. Member's of our party were very disappointed that the were not able to golf at the resort. I would highly recommend the resort for a vacation or weekend getaway. Thank-you for a wonderful weekend. Read moreGenuine Expedia guest review
Had an excellent experience. Would return again and definitely recommend the WestinGenuine Hotels.com guest review
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