The staff upgraded me to a large suite overlooking the marina. It was probably one of the best hotel values I've had in 25+ years of business travel. Highly recommend if you have business activity near the arena.Genuine Hotels.com guest review
The hotel was very clean and made us feel at home. The staff was very helpful and courteous.Genuine Hotels.com guest review
"Low quality of service in and to room"
I have stayed at a lot of hotels and never written a negative review however, to begin with as I was unloading my three children who are seven five and four, the staff in the unloading area told me to park on other side of the road somewhat rudely.They said management told them that I must park on other side....so I did. When I went in the hotel did […] not have my reservation, however after I showed it to them in my e-mail on my phone, which luckily I had, they were able to find it after me and my children waited for about ten minutes. Also, as my children were taking a bath I saw there was not shampoo. I called the front desk and they said they would send it up. After I told them that there was no shampoo and but several conditioners and lotion they sent up a lady with one shampoo and about five conditioners and lotion combinations. I told the lady I only needed shampoo and more than one of these small bottles. She told me she would notate this and make sure I got some the next day! Really? Oh well, as I was calling the deck I noticed a sticky residue from coffee on the marble counter and I said this to the front desk and the girl cleaned that too. The outside porch had a lot of debris on it from trees I guess, and the room was nice, however I was shocked at all above and the lack or courtesy by your parking attendants and lack of basics from your front desk phone answerer. Read moreGenuine Hotels.com guest review
Room was a little dirty when we got there called front desk and they took care of everything right away and gave us vouchers for the restaurants downstairs to have dinner for the inconvenience. Valet was great they're fast and the condo which we stayed at was outstanding and the views are incredibleGenuine Hotels.com guest review
"Hot and humid"
We were in Miami for a 30 hour layover on our way home from the Bahamas and wanted to take in the sights. The hotel was conveniently located in between the airport and South Beach. It was clean and the staff was nice for the most part (we had one horribly rude front desk person). However, the air conditioning was a HUGE problem! It would work for a […] couple hours and then stop working. It was hot and humid outside and even more humid inside our room. We had maintenance come to fix the air shortly after checking in. The room cooled off as we showered and got ready to go out for the afternoon/night. Then we came back 6 or 7 hours later and it was hot and humid again. Maintenance (he said some things that made me think this was a problem he knew about) came again at about midnight and got it going again, but by 3 am we were woken from our sleep by the uncomfortable heat. Front desk couldn't do anything for us until the morning. Maintenance came out again to fix the air in the morning so that we could shower comfortably and get ready for our flight home. Read moreGenuine Hotels.com guest review
Very nice room. The view was beautiful. Huge and clean room. Expensve valet parking, but it worth.Genuine Hotels.com guest review
"Little bit old."
The hotel needs to be refurbish. The furniture in the rooms is old.Genuine Hotels.com guest review
I fell in love immediately! Everything was great from the staff to the rooms! I definitely plan on staying there again!Genuine Hotels.com guest review
nice hotel , grate location i recommend this hotelGenuine Expedia guest review
Was in an emergency and needed to check in early. They were very accommodating, friendly and informative. Would stay again for sure.Genuine Hotels.com guest review
"Last min stay"
My husband and I stayed at the double tree for one night. We just got back from our cruise for our honeymoon and weren't sure where to stay for the night because our flight left the next morning. We looked around and found this great deal for a junior sweet at the double tree and couldn't pass it up. We had to be off the boat at 9:45am and weren't sure […] where to go after that and didn't want to carry our luggage around town. So we hoped in a cab and went straight to the hotel. Check in time wasn't til 4 pm, but when we got there they let us check out luggage in with them and they took my cell phone number so that they could call me when our room was clean. After, they informed us on where some great Mexican food was and we were off. About an hour later we got a call and they said our room was ready. We headed back to the hotel, went to our room and they brought our luggage up there for us. The room was beautiful with a great view! Read moreGenuine Expedia guest review
Great place. good location and clean rooms.Genuine Hotels.com guest review
"Great hotel. Downside is theres only valet parking"
Great hotel. Downside is theres only valet parkingGenuine Expedia guest review
Parking wound up being $60 for less 36hrs. I suggest comparing overall room price with parking when comparing to other hotels. A/C on main floor with dining was not working and big Fly problem in all restaurantsGenuine Expedia guest review
"Good size Room for a decent price..."
Quality of Hotel, Rooms and Location is good. Price does NOT include any extras.... Valet Parking $29.00, WiFi is NOT included, no breakfast ect ect. I think I can find a better deal next time around.Genuine Hotels.com guest review
"Clean and convenient"
Forget the Beach Hype this location is greatGenuine Hotels.com guest review
It was a great location - take the trolley up to Bayside for dinner and then hopped back on. The rooms where great with the big TV - coffee - water.Genuine Expedia guest review
"Loved our condo"
Very spacious 2 bedroom, 3 bed condo. 2 large bedrooms, 2 baths, masterbath with separate tub and shower, washer/dryer, walk in closets, dishwasher, pantry, 3 large flatscreen tvs with direct tv, didnt want to leaveGenuine Expedia guest review
so much more then we expected!! AmazingGenuine Hotels.com guest review
Reasonably pricedGenuine Hotels.com guest review
"Hotel was great!"
Perfect for a Heat gameGenuine Hotels.com guest review
"the worst customer service we've ever experienced!"
booked the night at this hotel for our 15th anniversary, specifically because this is where we stayed for our honeymoon. 1)when we opened up one of the bath towels there was a clump of hair in it as if they hadn't washed or change the towels from the previous guest 2)we were planning on relaxing in the room until check out time, however after being […] woken up at around 6am by the sound of a water leak through the ceiling above the bathroom sink, obvious that someone had to come in the room to clean it and fix it and we had to get dressed and check out...and 3) last but not least, we were double charged for the parking...when we checked out we didn't even get an apology at the front desk...we decided to call and speak to a manager and all she said was...you weren't double charged, you will get a refund within 48 hours on your account and there was silence after that...I guess she is the one that trains the customer service personnel...no apologies from her either...this hotel is not inexpensive and we had much higher expectations, but instead these people ruined our 15th anniversary! Read moreGenuine Hotels.com guest review
I loved this place, the look, the location & view but the only thing they failed to mention is the parking fee of $29 before booking but otherwise an awesome place.Genuine Hotels.com guest review
I was not satisfied with the parking arrangement at the hotel. On top of the fact that you are paying for a room, you are either paying $29 per day for parking using the hotel valet or $30 per day for the parking lot across from the hotel. This is a little ridiculous for a parking fee. I am a Hilton Honors member but despite how now nice the room was […] I will not stay at this doubletree hotel again. Read moreGenuine Hotels.com guest review
I flew in town for a quick birthday celebration for a dear friend. The hotel was awesome! Hot chocolate cookies and warm smiles from staff! The pool was alson wonderful.Genuine Expedia guest review
we stayed for one night after our cruise, but it's like a extension of our cruise. staffs were so nice that the let us check in early, room was clean, i like most the exercise room the have more equipment than the cruise ship. swimming pool and hot tub wwere clean. very convenient to shopping and restaurant and car rental on site. close to miami beach,.i'll […] definitely stay in this hotel in the future. Read moreGenuine Expedia guest review
"Nice pool and complimentary cookies:)"
Staff was nice. The room was too cold and the vent blew air directly on the bed all night long.Genuine Expedia guest review
The outside and the halls need a little TLC but when we walked in our condo room....it was lovelyGenuine Hotels.com guest review
Kicked me out of my room for something I didn't do . Purchased the room for two nights ended up staying one . Kept my money for the second night & charged me five-Hundred dollars . Worst experience at a hotel ever .Genuine Hotels.com guest review
"Welcome to Miami"
Loved it! Especially loved being able to sit on the balcony and watch the boats. Stayed the night before and the night after a cruise. Excellent Customer service providing us with directions to various destinations. Was able to take the trolley to Bayside area to take in the local shops & restaurants. Can't wait to visit againGenuine Hotels.com guest review
I booked a room but I was upgraded to a one bedroom condo. It was very well appointed.Genuine Hotels.com guest review
Excellent room and location.Genuine Hotels.com guest review
$10 a day for Wi-fi! Seriously Double Tree, get up to speed in what is otherwise a lovely hotelGenuine Expedia guest review
"Nice hotel near water and downtown."
We got one of the condos with two bedrooms. Clean, safe, well-located, nice place.Genuine Expedia guest review
The hotel is nice but the pictures of the Junior Queen Suite on website is very misleading. Our room was basically someone's condo. The furniture was very old. The couch needs to be replaced. The over-sized Tv cabinet was obnoxious. Also, the pictures on the wall was from 1980s. The kitchen and bathroom have recently been upgraded. Also, for $29 mandatory […] valet parking is a joke. No one offered to or helped us with our bags. Be Cautious of booking the Junior King suite. You may be staying in someone's apartment who is out of town for the weekend. Read moreGenuine Hotels.com guest review
Great place loved everythingGenuine Hotels.com guest review
Concierge very knowledgeable and helped us get where we needed to go!! I'll be back again!!Genuine Hotels.com guest review
Loved the hotel ....Genuine Hotels.com guest review
"Overall good experience."
Everything was awesome, except for the fact that our breakfast room service took almost an hour. After receiving i asked for some condiments and it took 3 calls and another 40 minutes to receive the condiments! Was very unhappy about this.Genuine Expedia guest review
"Nice location looking over the water"
I was pleased with the room. The view was nice looking over a marina. The only real issue was that the front desk employees were not all that welcoming. Once my wife called down to the front desk and waited for a while and no one answered. She had to just hang up after a while. When we would enter the hotel lobby, the staff would not usually acknowledge […] that we came in. They didn't smile or say welcome or any sort of greeting. They may glance up at you, but if you aren't approaching them, they just look back down at what they were doing. Read moreGenuine Hotels.com guest review
My family and I came to Miami because I had a business luncheon to attend. We only had trouble finding the hotel. The surrounding area is kinda grungy. Other than that the stay was pleasant. We had no complaints at all. The front desk gave us suggestions for dinner (especially since we checked in really late). I would definitely stay again!Genuine Hotels.com guest review
Overall a reasonable hotel near Port of Miami. It is in need foe some updating and has some deferred maintenance issues in rooms and pool/gym area but overall it's OKGenuine Hotels.com guest review
Great hotel! Great location! Room was huge and worth the price !Genuine Hotels.com guest review
"Mad Men meets Double Tree"
Hotel is very dated; staff was extremely unknowledgeable - I asked two different people if there was a color printer in the business center and they both said no. That was not the case.Genuine Hotels.com guest review
It was not pleasant. I have charges on my account that were handled before I left and now I have a charge on my credit card for that amount. The hotel has yet to contact myself back about these charges. The valet and Doubletree system needs to work more in collaboration because it is a very screwed up system.Genuine Hotels.com guest review
"Overnight before cruise."
What a lovely place to stay prior to cruising our of Port of Miami! It's right on the water , has multiple restaurants, clean and spacious, and even has a clustering of upscale shops right on the property! We loved it!Genuine Expedia guest review
"overnight stay before cruise"
Our family of 4 stayed overnight before our cruise out of Miami. I would prefer queen size beds rather than the double, but our room was clean and comfortable. You are walking distance to restaurants and convenience stores. There was a bad odor in the hallway, but it was not noticeable in our room. The rooftop pool and bar area was very pleasantGenuine Expedia guest review
We loved the hotel location was great. Staff was wonderful they even gave us hot cookies at check in.Genuine Hotels.com guest review
"Nice hotel close to the American Airlines Arena"
Rooms are Clean, big, beautiful and safety. Great location for those who don't have a car. Free public transportation in front and near to the hotel. Fast food and restaurants in and around the hotel. Definitely I recommend this hotel.Genuine Expedia guest review
"Rooms on the sixth floor are really on the second"
Hilton clearly wants this hotel to disappear. Room furniture is banged up, towels are threadbare, internet does not work, and the staff do not answer the phone. Go to the Marriott next door instead.Genuine Hotels.com guest review
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