"Where is the comfort in comfort inn"
Customers should be made aware of hotels that are currently renovating. I wanted to leave but was advised that I could not made changes to my paid reservations. I am very disappointed and displeased with the appearance and lack I amenities. I am also upset that hotel.com forced my family and I to stay at this hotel under these conditions. I will have […] to think hard and long before using this site and service again for this reason. I am very disappointed. Read moreGenuine Hotels.com guest review
The rooms were tiny and no elevator to carry stuff up... the rooms were pretty run down too! Way too pricy for the quality of the stay!Genuine Hotels.com guest review
Room was comfortable, shower could have better water spray. Sold out night but was relatively quiet overall. Continental breakfast left something to be desired. Should have gone out.Genuine Hotels.com guest review
Found hotel online to stay for one night while waiting for travel connections. Exceeded expectations. Will use and recommend for future extended stays in Chicago.Genuine Expedia guest review
My husband and I picked this hotel for its location. Right off the highway with plenty of restaurants near by. When we walked in we were greeted right away! Very friendly staff! They have cocktail hour in the lobby with plenty of sitting. I also noticed they practice guest safety. The room was clean, bed was very comfortable, price was reasonable. If […] we need to stay in Muskegon again we will stay there. Read moreGenuine Hotels.com guest review
"Comfort Inn, Muskegon Michigan Room 204"
The overwhelming stench of mold / mildew from a leaking air conditioner in our unit was awful. The rug area surrounding the air conditioner was soaked and every time we walked past it we had wet socks. We had to place a garbage can under the drip to catch the water. It filled daily. We had trouble with our door because the handle didn't work right and […] our key access cards did not work in many doors when we tried to enter from the pool or parking lot areas. The indoor pool was so cloudy and had an unpleasant odor. Because of a broken door latch there was no immediate access to bathrooms near the pool. I shutter to think if having no access to the washrooms was the reason the pool was so cloudy. Even though the pool opened at 9am the doors were locked and we were forced to walk through the lobby to enter the pool area in our bathing suits because our key card did not work in the doors and we had to parade ourselves through people having breakfast. Our room was not cleaned because in the early am around 10am we had the do not disturb sign but removed it shortly thereafter around 10:30 or so and we still never got our room cleaned for that whole day. No beds made, no clean towels, no empty garbage cans or the water that caught the drip from the air conditioner. On the second day they offered another room but due to our schedule we were unable to transfer during our stay. Read moreGenuine Expedia guest review
"Close to Michigan adventure handy to highway"
The carpets in room were dirty bathroom clean but in need of updates the indoor pool water was cloudy.Genuine Expedia guest review
"Nice hotel, with indoor & outdoor pool"
Staff was helpful. Facility will be enjoyed by children with two pools, games and nearby recreation.Genuine Expedia guest review
"Good for 1 night"
Need a place tho throw my hat for 1 night , have stayed there beforeGenuine Expedia guest review
The staff was great. The hotel is older and could use some updating, but was clean. I would stay there again.Genuine Expedia guest review
"Close to Baker College"
We went to Muskegon for our son's college graduation. The hotel was comfortable, the staff pleasant, the food very good for continental breakfast, the indoor pool nice (outdoor pool not yet filled). The hotel is not far from the college and has many eating places and WalMart within walking distance. We will definitely stay there again when we are in […] the area. Read moreGenuine Expedia guest review
looked dirty on the outside, room was ok though, staff very friendlyGenuine Expedia guest review
"Personal Hotel Experience"
Daughter attends Blue Lake Fine Arts Camp. Hotel is located near the freeway, which provieds for easy on-off access. Also, the hotel is close enouh to return for shopping and dining during rehearals.Genuine Expedia guest review
"Worst hotel ever!"
Front desk manager (Jill) was the rudest human being ever! Room was filthy and customer service was a joke, called the 800 number for assistance and they didn't care either! NEVER again!Genuine Hotels.com guest review
"first and last time"
The room stank like a locker room full of stinky feet, The people above us thought it was a stomp athon and stomped all night long while the lady in the next room loved to scream, we knew all her bussness not to mention the cops were called becouse a fight broke out, when I called the front desk to get assistance with screamer in the next room it took […] 45 rings for anyone to awanser, I WON"T BE BACK Read moreGenuine Hotels.com guest review
"My Christmas stay"
I do not now why i need to revise my note....if you do not want to use it thats fine....I feel I was very honest.Genuine Expedia guest review
wireless internet could use of little attention other than that the place was fineGenuine Expedia guest review
"Great getaway for a mini overnight,"
Great all okay food breakfast excellent many choices, close to all my needsGenuine Expedia guest review
"Awesome place for any person traveling to Muskegon"
We had a pleasant stay at the Comfort Inn. We enjoyed the pool and hot tub. Staff was very friendly. Also, I have to mention that the McDonalds by the hotel had the best food I have ever had at a McDonalds. It was fresh! The town of Muskegon will be a place I will visit again. The whole town was nice.Genuine Expedia guest review
"Muskegon Irish Festival visitor"
good price, clean comfortable, friendly staff, breakfast buffet was ok, traditional type buffet, eggs, waffles, sausage, like the yogurt, fruit, really good coffee at buffet. Would go again for value and location.Genuine Expedia guest review
Hmmmm. Hall and room had a smokey smell. A few minutes after we were in our room a worker for the hotel let himself into our room unannounced -- was embarrassed to see us as he thought the room was unoccupied and he was coming in to replace a towel rack. The next day, when we were out around town, I got a call on my cell phone wondering why our luggage […] was still in our room past the checkout time. This was a strange call, because we were not scheduled to check out until the following day. The people who worked there were friendly, the included breakfast and chocolate chip cookies both good. Location was good. Can forgive the unintentional invasion and mixup over checkout date, but the smokey smell, while faint, kept us from ever feeling really comfortable. Read moreGenuine Expedia guest review
"Our stay was acceptable, but nothing exceptional."
This hotel is just ok. It's a little overpriced. The breakfast was not very good and the bathroom floor was a little dirty. There was nothing horrible about it, but nothing better than mediocre either.Genuine Expedia guest review
Rooms are very dusty and smell old & like mildew. They really need to be updated, the carpet and curtains need to be replaced. The bath tub didn't look clean. The lobby area had been updated and the staff was friendly. I would not recommend because of the rooms. Not worth the money.Genuine Expedia guest review
Just a few things that we didn't care for....like the price was pretty steep, hot tub in pool area was not operating with just lukewarm water and water jets were not working. The continental breakfast was decent, our room was very clean as were the sheets. The air conditioning in room worked great. Location was ideal being right off the expressway, […] staff was friendly, lots of close-by restaurants and other stores. On a scale from 1 to 10, I'd give it a 8.5. Read moreGenuine Hotels.com guest review
"really want my money back"
This hotel was not good at all. was not happy with the any aspect of it.Genuine Hotels.com guest review
"Alright for a night or two"
We checked in late which was no problem. We were pleased that the hotel pool didn't close until 11pm, which gave us time to play in there before bed. The hotel check in woman was very nice. Our room was clean, bathroom was clean and towels were freshly stocked. Nice TV, and I was glad to see a fridge in the room. There was a stain on our blanket, not […] sure if it was a permanent stain or what but we always bring our own blankets anyways. Our air conditioner didn't work too well so I had to open a window, and there was no screen. I would have been very annoyed if it was warm enough outside for mosquitoes, or if we were on the bottom floor. Also the water temp in our shower kept changing (it would go from fine to ice cold). The breakfast was very nice, it consisted of eggs, sausage, waffles, bagels, muffins, doughnuts, cereal, yogurt, and oatmeal. There was also 3 different juices, coffee, and milk. When my son and I went to eat the first time at 7AM, there was barely anyone in the breakfast room and it was very comfortable. When we went back down at 9:30 with the rest of the family, it was PACKED! Nowhere to sit. I suggest getting down to breakfast as early as you can to avoid the rush. However, they kept refilling everything well. We let them know of a couple things that were out of stock and they were restocked quickly. The hotel looks like it could use some fixer uppers here and there, but all in all I'd say it's a fine hotel if you're just staying for one or two nights. Read moreGenuine Expedia guest review
"Worked great for us!"
The hotel was great for us. We needed a place to stay after our trip to Michigan's Adventure. It was easy to find off of the express way. There were many stores and resturants near by, which was great because we were starving by the time we got there. The staff was very friendly. The shower head was not your typical hotel shower head. There was actually […] water pressure and the shower head had different sprays to choose from. The only down side was the breakfast room. It was PACKED, and therefore they could not keep up with the demand. They need more people working the breakfast area. When we went, there was not much food left, and a huge line. We ended up going out for breakfast. But, we will definatly stay there again on our next trip to Michigan's Adventure. One more negitive...there is no elevator, so be prepared to walk up stairs if you are not on the first floor. Read moreGenuine Expedia guest review
way too high of price for what you get. Room was old and smelly. Indoor and outdoor pool were not heated. Free breakfast was a joke unless you just want orange juice and coffee.Genuine Hotels.com guest review
"Ok for a nights stay"
If you are passing through and all you want is just a place to sleep for the night and a quick breakfast in the morning before getting on the road again, then this place is ok for that. I would not stay here for any length of time to visit in the area.Genuine Hotels.com guest review
The 3.2 guest rating says it all. The place is satisfactory.Genuine Hotels.com guest review
"I would stay again."
Pool area kept very clean, very good size pool. Hot tub jets were disapointing though. Room was good. Breakfast was just ok.....but not enough sitting area very busy go early. This was the worst part of the stay. Beach ten minutes away straight down the street to the west.Genuine Expedia guest review
Rooms were clean and comfortable, but the building is a little run-down. The staff was nice, but they seemed to be understaffed. They ran out of clean towels during our stay.Genuine Expedia guest review
The hotel itself was extremely warm. Our room was supposed to be non-smoking but smelled like someone had been smoking before us. We were also very disappointed that there was not an elevator, which made it very difficult to lug all of our belongings up the stairs. The pool was so cloudy that you could not see a thing and this dissappointed the kids […] since they were looking forward to swimming but we did not let them. However, the staff was very friendly and courteous. Read moreGenuine Hotels.com guest review
While the hotel was clean and my room comfortable, I do have issues with the lack of security. I noticed that several guests were not completely closing the side door leading outside. Desk attendant said it was because of people who go outside to smoke. I questioned her about the possibility of someone who is not a hotel guest just coming in off the […] street through this door. She stated that there are cameras on every door and knows when someone comes in through a door. She was at the time talking to me and NOT viewing her screens. If I had small children, this would not be the place to stay. If it had not been so late, I would have tried to make different arrangements for myself. I was also concerned with the hotel providing alcohol to its guests who were drinking in the lobby. How safe is this hotel? Read moreGenuine Hotels.com guest review
"Not what my experience at Comfort Inn has been . ."
When I arrived at 3:15 pm to check in, my rooms were not ready and I had to be at a wedding at 5PM. The manager waited on me and was not knowledgeable on the check in procedure. Fortunately I only had to wait about 5 minutes. Two of the cleaning staff came in to the dining room the next morning and filled 4 plates of breakfast before 10:30 am. I saw […] several customers come in after that and it was gone. I was also charged a higher rate than Expedia had confirmed. Then on the checkout, I was charged $1.50 per room for a safe that I did not know was there until I looked after being charged. Read moreGenuine Expedia guest review
Non-smoking room - reeked of stale cigarette smoke.Genuine Expedia guest review
Room was nasty smelling, toliet was full of human waste and was broke upon arrivalGenuine Hotels.com guest review
the hotel was very nice the staff knew about the special event in town and knew how to get thereGenuine Expedia guest review
During our stay they were doing some remodeling, that was much needed. the pool area was GREAT, but making us wear wrist bans over the weekend was a bit much. the pool area was HUGE many tables and chairs, video games, pool table ect, BEWARE the water in the indoor pool was ICE COLD. the hot tub was nice. We didn't get to use the outdoor pool, it was […] too cold outside. The room was nice. We didn't get to eat breakfast because there was no room to sit and eat and the line for the waffle maker was way too long (they could use a 2nd one) Because of its location, we will stay again. Read moreGenuine Hotels.com guest review
"Worth th $"
Hotel is under construction so that impacts condition. Doing extensive renovations to lobby area. Other than that met our needs completely. TV remote did not work, but didn't really matter.Genuine Hotels.com guest review
"Will test patience."
Staff were friendly however would select another accommodation next time. Waited for check in, staff walked in room without knocking, was unable to receive fax because they wait till it is empty before purchasing toner, conference room was not prepared per our request, floors were not vacuumed, requested late check out and still received knocks to see […] if we had left and was less clean than we prefer. But the people were nice. :) Read moreGenuine Hotels.com guest review
The hotel rents out their pool area for parties. These should be monitored if you expect any of the other guest to enjoy their stay. The party that was held there Saturday night was over the top loud and had guests screaming to each other from the pool to the party platform and they had the music so loud everything on that side of the hotel was affected. […] It was also unruley most of the evening with hotel staff not wanting to address it. Too bad because if it hadn't been for that - our stay would have been lovely. The pool area itself was a great place to enjoy. ( when there wasn't a party going on.) Read moreGenuine Hotels.com guest review
"Yes, and no"
The staff was great, the breakfast was ok, but the hotel is an older facility. The handicapped access room had a toilet that was too low, the bed was too high. The shower was great though. The facilities need an update.Genuine Hotels.com guest review
"Bad option to stay here"
It was not at all a good experience.Genuine Hotels.com guest review
"Nice place, good location"
Our family stayed here over Labor Day weekend. It was very easy to find and located between Downtown Muskegon and Norton Shores where THE LAKES MALL is located. Super "back to school"/beach get-a-way. Needed a bigger place to house the free breakfast.Genuine Hotels.com guest review
"Would stay again in a heartbeat"
This hotel was my first experience using Expedia and it turned out to be so simple. I had made a reservation at another hotel several monthes before for saturday and sunday nights and then our circumstances changed and we only needed a room for sunday night. When i called the other hotel, they told me we would have to pay for 2 nights whether we stayed […] for one or 2! In other words we couldn't pay for one room for one night, we had to pay for 2 nights so I immediatly cancelled that reservation.I found Comfort Inn Muskegon through Expedia, the date was available so I booked it. This was one of the nicest hotels we've ever stayed in. The staff members were all very nice and polite, everything was clean and all our needs were met. Read moreGenuine Expedia guest review
"Summer vacation from sault canada"
The pool was murky as was the hot tub did not look appealing.The room was poorly lit and had a distink smell,the washroom was ok,but could of used alittle more T.L.C as there was a used shampoo bottle in the top left corner of the tub surruond,probably still there today.Hotel room felt grungy. Not all was bad, the continental breakfast was great,the […] frontdesk staff was excellent. Read moreGenuine Hotels.com guest review
"if you like to shower"
in boiling hot or freezing cold then this is your place. Brutal shower, the first night the air didn't work and the shower was awful, in the morning we complained and they were supposed to change our room, when we arrived back at the hotel no one had a clue thankfully someone in charge stepped up and gave us a new room which was an upgrade at no extra […] charge. However the shower issues were the same no controlled temperature, I will not stay there again, good luck if you choose to. Read moreGenuine Expedia guest review
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