Bristol Palace Hotel - Genoa

Via XX Settembre 35, Genoa, 16121 Italy
Hotel Info: 866-539-0037
Guest rating 3.8 / 5
70% Recommend
(Neighbourhood average 3.9)
3.8 overall guest rating
Reviewed by 20 guests
Average for the neighbourhood is 3.9
"Lovely traditional hotel"
 by Annemarie from San Dimas
Rooms are large and quiet in spite of being in the middle of town.Front desk personnel efficient ...
09/17/09
44.40679, 8.9362
Hotel coordinates:

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Guest review summary

  • 3.8 Average rating: All Trip Types
  • 70% Recommended
  • 20 Reviews
  • 3.7  Hotel Service
  • 3.9  Room Comfort
  • 4.1  Hotel Condition
  • 4.2  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (20) 3.8
Business (1) 5.0
Romance (0) 0
Family (1) 1.0
With Friends (1) 5.0
All Others (17) 3.8

Overview

Location. Positioned in the center of Genoa, Italy, on Via XX Settembre is Bristol Palace Hotel, a turn-of-the-century palace that once held parties and events for nobilities and historical figures. The Carlo Felice Opera House and Palazzo Ducale are both within 200 meters of the hotel, and San Lorenzo Cathedral and Palazzo Rosso are 500 meters away.
Hotel Features. Floor-to-ceiling windows, frescoes, parquet floors and glowing wall sconces set an appealing atmosphere in the hotel's dining room, where rich buffet-style breakfasts are served each morning. The intimate Bar Bistrot serves coffees, aperitifs and cocktails amidst wood paneling, brass accents and red leather sofas. Twelve conference rooms can accommodate up to 200 people. Complimentary wireless Internet access is available. Assistance is available for tours, sports, musical events, reservations. A welcome gift is presented to incoming guests at check-in.

Guestrooms. Air-conditioned guestrooms feature satellite television and direct-dial telephones. Minibars are provided. Select rooms offer jetted tubs.

Expert Tip. Legend has it that one of the hotel's guests, Alfred Hitchcock, was inspired by the elliptical staircase for the movie Vertigo.

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Amenities

Services

  • Airport transportation (surcharge)
  • Complimentary breakfast
  • Currency exchange
  • Express check- in
  • Express check-out
  • Internet access in public areas - complimentary
  • Internet access - wireless
  • Laundry facilities
  • Multilingual staff
  • Parking (surcharge)
  • Parking garage
  • Room service (limited hours)
  • Safe-deposit box - front desk
  • Use of nearby fitness center (discount)

Business & Event

  • 24-hour front desk
  • Banquet facilities
  • Business services
  • Conference room(s)
  • Dry cleaning/laundry service
  • Meeting rooms (small groups)

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Bidet
  • Cable/satellite television channels
  • Ceiling fan
  • Clock radio
  • Complimentary newspaper
  • Cribs (infant beds) available
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Extra towels/bedding
  • Handheld shower
  • Housekeeping
  • Hypo-allergenic bedding available
  • In-room safe
  • Iron/ironing board (on request)
  • Minibar
  • Premium television channel(s)
  • Satellite television service
  • Smoking permitted
  • Wake-up calls
  • Window opens
  • Wireless Internet access

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Elevator/lift;
  • Fireplace in lobby;
  • Restaurant(s) in hotel;
  • Umbrella
Check-in time is 2 PM
Check-out time is Noon
Small pets considered

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Dining

Guests of the Hotel Bristol Palace enjoy a complimentary American-style buffet breakfast each morning.

Bistrot del Bristol - Small but elegant restaurant, with original 19th century lighting, offering international and Italian dishes with specialities such as Ligurian-Style Swordfish. Reservations are recommended.

Recreation

The recreational activities listed below are available either on site or nearby; fees may apply.


  • Golf - driving range nearby
  • Sailing nearby
  • Tennis nearby

Guestrooms Guestrooms

Double Single Use

Hotel Info: 866-539-5093

All rooms include All rooms include
  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Bidet
  • Cable/satellite television channels
  • Ceiling fan
  • Clock radio
  • Complimentary newspaper
  • Cribs (infant beds) available
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Extra towels/bedding
  • Handheld shower
  • Housekeeping
  • Hypo-allergenic bedding available
  • In-room safe
  • Iron/ironing board (on request)
  • Minibar
  • Premium television channel(s)
  • Satellite television service
  • Smoking permitted
  • Wake-up calls
  • Window opens
  • Wireless Internet access
Accessibility features

Family Room

Hotel Info: 866-539-5093

2 beds. Desk. Wireless Internet access. TV with premium cable channels. Clock radio. Minibar. Iron/ironing board on request. In-room safe. Complimentary newspaper.

All rooms include
Accessibility features

Standard DUS

Hotel Info: 866-539-5093

One double bed. Desk. Wireless Internet connection. TV with premium cable channels. Clock radio. Minibar. Iron/ironing board on request. In-room safe. Complimentary newspaper.

All rooms include
Accessibility features

Standard Double

Hotel Info: 866-539-5093

All rooms include
Accessibility features

Standard Single Room

Hotel Info: 866-539-5093

One double bed. Rose and blue decor with elegant antique furnishings. Air conditioning, satellite television, direct-dial phone, safe, wireless Internet, minibar, bathrobes.

All rooms include
Accessibility features

Standard Single Room Non Refundable

Hotel Info: 866-539-5093

1 twin bed. Desk. In-room safe. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Direct-dial phone. Clock radio. Minibar. Handheld shower. Bidet. Bathroom telephone. Bathrobes. Complimentary newspaper. Air conditioning. Ceiling fan. Smoking rooms.

All rooms include
Accessibility features

Standard Triple

Hotel Info: 866-539-5093

All rooms include
Accessibility features

Standard twin/double room

Hotel Info: 866-539-5093

One double or two twin beds. Rose and blue decor with elegant antique furnishings. Air conditioning, satellite television, direct-dial phone, safe, wireless Internet, minibar, bathrobes.

All rooms include
Accessibility features

Standard twin/double room Non Refundable

Hotel Info: 866-539-5093

1 double bed or 2 twin beds. Desk. In-room safe. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Direct-dial phone. Clock radio. Minibar. Handheld shower. Bidet. Bathroom telephone. Bathrobes. Complimentary newspaper. Air conditioning. Ceiling fan. Smoking rooms.

All rooms include
Accessibility features

Suite

Hotel Info: 866-539-5093

1 or 2 beds. Desk. Wireless Internet access. TV with premium cable channels. Clock radio. Minibar. Iron/ironing board on request. In-room safe. Complimentary newspaper.

All rooms include
Accessibility features

Triple Standard

Hotel Info: 866-539-5093

One double or two twin beds, and one sofabed. Rose and blue decor with elegant antique furnishings. Air conditioning, satellite television, direct-dial phone, safe, wireless Internet, minibar, bathrobes.

All rooms include
Accessibility features

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.

Area map

A short guide to Genoa

Strada Nuova (now Via Garibaldi) in Genoa’s Old Town became a UNESCO World Heritage site in 2006. Designed in the mid-1500s to accommodate the palaces of Genoa’s most eminent families and includes Palazzo Rosso (now a museum), Palazzo Bianco, Palazzo Grimaldi, and Palazzo Reale. The famous art college, Musei di Strada Nuova and the Palazzo del Principe are also here.

see all hotels in Genoa

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Piazza de Ferrari - 200 yards
  • Museum of the Ligurian Art Academy (Accademia Ligustica di Belle Arti) - 200 yards
  • City Centre Genoa - 200 yards
  • Medieval Gates (Porta Soprana) - 200 yards
  • Teatro Carlo Felice - 200 yards
  • Genoa Ducal Palace (Palazzo Ducale) - 300 yards
  • Piazza San Matteo - 400 yards
  • Mura della città - 400 yards
  • Parco dell'Acquasola - 400 yards
  • Palazzo della Prefettura - 400 yards

3.0+ mi

  • Genoa Cristoforo Colombo Airport (GOA) - 4.3 miles
  • Villanova d'Albenga Intl. Airport (ALL) - 47 miles

Reviews

Bristol Palace Hotel 2009.09.17
Recommended Trip type: All Others "Lovely traditional hotel"

Reviewed by Annemarie of San Dimas on Sep 17, 2009

Rooms are large and quiet in spite of being in the middle of town.Front desk personnel efficient but not that friendly, but then, we did not have much contact with any of them Found prices at the bar very high.

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2009.09.08
Not recommended Trip type: All Others "Old world charm but run down"

Reviewed by A of Dublin on Sep 8, 2009

Hotel has no non-smoking rooms,. First reeked of cigar with burn holes in the bedpost, but reception was kind and understanding to give me a new one. Decor is semi-clean, old world classic, but run down. Breakfast is excellent. Location is excellent for walking into old town centre.

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 3.0 Hotel Condition
  • 2.0 Room Comfort
  • 3.0 Room Cleanliness
Bristol Palace Hotel 2009.08.11
Not recommended Trip type: All Others "The service was bad"

Reviewed by a Hotels.com guest on Aug 11, 2009

Despite the fact that there was an option for non-smoking rooms, the manager said that there was no difference between smoking/non-smoking room. Therefore we had to sleep in a smoking room, with a bad odour. Moreover we booked a double bed and we got 2 twins! At night we asked for two extra pillows and the manager said, after 3 hours, that there were no pillows left in the hotel!!! The staff did not care about our problems!! They were completely indifferent and rude!

Overall Rating

2.0 out of value="5"
  • 1.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 2.0 Room Cleanliness
Bristol Palace Hotel 2008.11.16
Not recommended Trip type: All Others "very old fashioned and very very expensive"

Reviewed by t of london on Nov 16, 2008

good location but 1960's condityion, old lifts etc. my room was big but old

Overall Rating

2.0 out of value="5"
  • 2.0 Hotel Service
  • 2.0 Hotel Condition
  • 2.0 Room Comfort
  • 3.0 Room Cleanliness
Bristol Palace Hotel 2008.10.10
Not recommended Trip type: All Others "Shambles"

Reviewed by c of surrey on Oct 10, 2008

not ready and we had to wait until 2pm, i was visting the boat show and wanted to freshen up as did my partner, it would have been so easy to have provided us a room to change in. Thia is supposed to be a 4 star operation. at 2PM we approched the desk to be told the room still was not ready and after explaination we were allowed access, the beds still unmade and the room uncleaned. At least were able to change. I was told that there was a hotel shuttle to and from the boat show which started at 2pm, at 215pm the driver could not be found and in frustration after being told it was their lunch hour, we took a taxi. In the evening we returned and asked several staff about where we could find a small restaraunt in walking distance, we got blanked by most of the reception staff and finally we took the matter into our own hand and found a taxi driver who took us to a fabulous little place by the sea. At 530am ( we were in room 134) we had a the sound of Stilletos on the ceiling walking back and forth for several hours, upon complaining the next day it seems the floor above us was marble and a breakfast room. So the girl in question making uo the tables needed to wear high heels at 5am!!! Ther is more but this web site wont give me more typing area

Overall Rating

2.0 out of value="5"
  • 1.0 Hotel Service
  • 3.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2008.08.25
Not recommended Trip type: Family "In need of TLC"

Reviewed by k of Boston on Aug 25, 2008

I imagine that the Bristol Palace Hotel was charming in its day, but it is now in need of dire improvements. The rooms are very large and spacious, but the decor is extremely dated and worn. Cleanliness was also an issue. Don't be fooled by the photos, this hotel has seen better days. (They do offer a nice breakfast though and the location is convenient.)

Overall Rating

1.0 out of value="5"
  • 1.0 Hotel Service
  • 1.0 Hotel Condition
  • 1.0 Room Comfort
  • 1.0 Room Cleanliness
Bristol Palace Hotel 2008.06.15
Recommended Trip type: Business "Super old world style hotel"

Reviewed by Bob of West Palm Beach on Jun 15, 2008

Small "grand dame" of a hotel. Super clean, great location to the old town Genoa, marinas and many outstanding restaurants. The guest rooms are gigantic, well appointed with high ceilings. Friendly restaurant and bar. Just a great place to stay and will surely go back.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2007.10.08
Recommended Trip type: With Friends "Good location"

Reviewed by Bob of Washington DC on Oct 8, 2007

Very nice hotel in a charming town.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2007.09.24
Recommended Trip type: All Others "great location"

Reviewed by a Hotels.com guest on Sep 24, 2007

We arrived by car from Bellaggio and the signs to the hotel were excellent. It was right in the middle of a shopping street and we were able to walk to the Duomo, the Opera House, upscale shopping and restaurants. Good Gelato on the street, too. Lovely staircase is the focal point of the lobby and the breakfast room was very well appointed-- worthy of a photograph. The staff was very helpful with our car

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness

The following English reviews were posted by Hotels.com guests from other countries

Bristol Palace Hotel 2008.03.24
Recommended Trip type: All Others "One of these old fashionend hotels with atmósphere from other century - lovely"

Reviewed by H of Copenhagen on Mar 24, 2008

One of these hotels from another century with charm and atmosphere you never find in a new hotel. Breakfastroom was lovely and interesting to watch all theother guests. Very nice localtion to see Genoa.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2007.10.03
Recommended Trip type: All Others "Very good stay"

Reviewed by O of London on Oct 3, 2007

Bristol Palace was lovely - clean, smart room and an impressive building right in the centre of Genoa. Would definitely recommend.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Bristol Palace Hotel 2009.08.11
Recommended Trip type: All Others "Ottimo"

Reviewed by V of Milano on Aug 11, 2009

ottimo

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2009.08.11
Recommended Trip type: All Others "Le 4 stelle le marita davvero"

Reviewed by V of Milano on Aug 11, 2009

Mi sono trovato bene

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2009.07.27
Recommended Trip type: All Others "Flot gammelt hotel"

Reviewed by E of Denmark on Jul 27, 2009

Levede op til vores forventninger

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2009.05.04
Recommended Trip type: All Others "Ottimo e ottima location"

Reviewed by C of Torino on May 4, 2009

Ottima posizione per visitare il centro. Ottimo albergo.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2009.01.06
Recommended Trip type: All Others "ci torno sicuramente"

Reviewed by p of parma on Jan 6, 2009

location ottima camere silenziose e pulite bagni spaziosissimi ottima colazione personale molto professionale e gentile

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2008.08.12
Recommended Trip type: All Others "da consigliare senza alcuna esitazione"

Reviewed by G of mantova on Aug 12, 2008

struttura e servizio eccelente in posizione ottimale per visitare genova

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Bristol Palace Hotel 2008.06.05
Recommended Trip type: All Others "Da consigliare per un soggiorno a Genova"

Reviewed by M of Milano on Jun 5, 2008

Struttura bella ed affascinante. Molto caratteristica la scala centrale. Sale comuni accoglienti e con arredi d'epoca molto suggestivi. Camera non molto ampia, con uno scrittoio molto bello e un armadio poco capiente, non molto agevole la chiusura delle imposte. Bagno molto "normale" rispetto al contesto. Colazione molto "standard". La "chicca" sono le lenzuola di "lino vivo"...da provare!

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2008.03.25
Recommended Trip type: All Others "Excellent choice"

Reviewed by C of Geneve on Mar 25, 2008

Breakfast room gets a bit busy, but other than that everything is excellent.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Bristol Palace Hotel 2008.01.02
Not recommended Trip type: All Others "Ottimo Hotel peccato per il servizio"

Reviewed by S of Torino on Jan 2, 2008

Recensione del 31/1272007. Hotel bellissimo e posizione strategica proprio vicino a piazza De Ferrari. La camera è molto grande ma un po' freddina. All'arrivo ho aspettato un'ora e mezza la camera anche se erano quasi le 14 e non stavo molto bene. La camera era caldissima ben oltre i 20 gradi segnalati dal termometro. Il mattino seguente pur prenotando la colazione in camera questa non è mai arrivata (eppure è un servizio offerto dall'hotel .....). Strano per un 4 stelle a cui manca veramente poco per essere bellissimo.

Overall Rating

2.0 out of value="5"
  • 1.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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