All hotels in Genoa, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereVia XX Settembre 35, Genoa, GE, 16121, Italy, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.5 / 5Excellent

Score breakdown (from 442 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Very good 4 Star hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We thoroughly enjoyed our stay at the Bristol Palace Hotel, and would recommend it highly.
Genuine Hotels.com guest review
1 night trip Jul 14, 2012
M Levine
US
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Old School charm in an updated setting. Great location for everything.
Genuine Expedia guest review
Other trip Jul 13, 2012
A Traveler
US
3.0 / 5Good
"Review"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
OK - mediocre - nice at first but dusty and I felt that the bathroom was not cleaned well.
Genuine Expedia guest review
Other trip Jun 24, 2012
A Traveler
US
5.0 / 5Outstanding
"Unbelievable room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We walked from the train station, which took us 20 minutes. But when we saw our room it was worth the walk. The room was huge with a very large living area and a huge bathroom. Very clean and very much worth the price. By far the best hotel of our 15 day Europe tour. Great breakfast too.
Genuine Hotels.com guest review
1 night romance trip Jun 11, 2012
Steve
US
4.0 / 5Excellent
"Genoa Visit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
All of our experiences were very good at this hotel. Bathroom was all marble and a good size. Lots of hot water. The air conditioning was very good. The hotel is in a good location for walking to everything.
Genuine Expedia guest review
Other trip Jun 13, 2012
Ann
US
5.0 / 5Outstanding
"An elegant hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our hotel room was spectacularly grand, and yet within our budget. I felt like I was in a palace. Comfortable beds, excellent breakfast, and an awesome central staircase. It was about 3 minutes from the harbor and about a 5-8 minute walk to the Genova Brignole station. The room was exceptionally quiet. The only thing that wasn't perfect was that the jacuzzi didn't work, but it had a tub, so I was still thrilled!
Genuine Hotels.com guest review
1 night romance trip May 27, 2012
Tricia
US
5.0 / 5Outstanding
"Best location in Genoa!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful choice! Top floor; great views; perfect central location. I'm coming back.
Genuine Hotels.com guest review
2 night trip with friends May 6, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"First Time in Genoa"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The rooms are a little small but adequate. This is a boutique-style hotel with a lot of charm. The dining room, which serves an excellent breakfast, is beautiful and a pleasure to dine in. We also had dinner there and the food was some of the best we had in Genoa. Good value for the price and close to most sights.
Genuine Hotels.com guest review
3 night business trip Apr 24, 2015
Michael
IE
4.0 / 5Excellent
"Very convenient to get to from airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Bristol Palace is an elegant hotel with real character - it feels like you're staying in an 18th century palazzo, and I believe it might have been converted from one. The elaborate staircase and ceiling are quite stunning. The room was comfortable and breakfast very good. The bathroom was clean and a good size, although I wish they had a proper hairdryer instead of one of those old-fashioned plastic tubes that blows out a weak stream of air. It's also very convenient for the airport bus, which stops about 100 metres away at De Ferrari
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
FAYE
GB
4.0 / 5Excellent
"Very nice and comfortable Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Hotel overall nice and clean with good self service breakfast. This was my second visit to this hotel and I enjoy staying there considering is central to Genoa
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
GB
4.0 / 5Excellent
"Good value Hotel in the centre of Genoa."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The Bristol Palace Hotel is a good value Hotel in the centre of Genoa. Good Hotel amenities and very friendly staff. I would certainly recommend the hotel for both Business and pleasure trips to Genoa. The only slight negative is the rather limited (space and number) of lifts. Be prepared to wait at least 5 minutes if you are taking the lift down from one of the higher floors.
Genuine Expedia guest review
Other trip Dec 21, 2014
David
GB
5.0 / 5Outstanding
"Business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient location in a good area, close to city centre and tourist attractions. Perfect from check-in to check-out.
Genuine Expedia guest review
Other trip Dec 15, 2014
Business
GB
4.0 / 5Excellent
"Nice hotel close to City Centre"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is conveniently located near the city centre and accessible to many shopping and eating locations. Though it is between 2 train stations, but the Central Station is about 15 minutes walk from the hotel, or there is a direct bus in front of the hotel to the Central Station.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
SG
5.0 / 5Outstanding
"Grand hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Grand hotel in great location and if you like good bathrooms they're marble and quite stunning. The staircase in spectacular.
Genuine Hotels.com guest review
2 night trip Oct 30, 2014
Robert
AU
5.0 / 5Outstanding
"Grand"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved all facets of this hotel especially the front desk staff, the room size and location. We would, however, not take the breakfast meal if we were to stay again. This because, although the spread was good, the foods offered did not have as much wow factor as at other hotels we had stayed in during this vacation, which had offered parma ham.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
Mr Li
SG
5.0 / 5Outstanding
"A palace from another era in the centre of city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This restored hotel is magnificent and I can't imagine a better place to stay, in character with the city and right in the main shopping street of Genova. All attention to detail with plush furnishings, historical artifacts of interest around the hotel & that oval staircase that Alfred Hitchcock based his film on is worth seeing alone. Great breakfast, free wi-fi, attentive reception staff, walking distance to everything.
Genuine Hotels.com guest review
4 night romance trip Aug 31, 2014
Joy
AU
4.0 / 5Excellent
"Nice Hotel right on Placa Catalonia"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We had a room facing the square and it was a bit noisy on Friday night. Bathroom facilities are quite cramped. Otherwise I can't fault the hotel or its staff
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
AU
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel Bristol is in a fantastic location in a main shopping district on September Street, lovely old Hotel with polite staff, and a very safe area with lots to see and do, Very good value,Genoa is the real star lots to see and do round every corner, we will be back.
Genuine Hotels.com guest review
7 night trip Sep 20, 2014
Steve
GB
5.0 / 5Outstanding
"Beautiful hotel in Genoa."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I had the most wonderful stay in the Bristol Palace Hotel, and we would highly recommend it to everyone. Location of the hotel was fantastic upmarket shopping district.
Genuine Hotels.com guest review
2 night trip with friends Sep 21, 2014
Dixie
AU
5.0 / 5Outstanding
"Great city centre hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent quality, clean and quiet, staff friendly and helpful.
Genuine Expedia guest review
Other trip Aug 31, 2014
Alan
GB
5.0 / 5Outstanding
"Classy hotel but not expensive."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very conveniently located. All sight-seeing spots and shopping were within walking distance. We had three rooms. Mine was for two persons. It was big with high ceiling, very nicely furnished and decorated. My two daughters each paid $100 more to have four-person rooms. They were just huge and classy! Both were beautiful. One even had a Jacuzzi bath tub. The staff was super friendly and helpful. We arrived early and our rooms were not ready. They stored the luggage for us so that we could go sight-seeing. By the time we returned, our bags were already in our rooms. Since we had to leave before the hotel restaurant opens in the morning, the front desk packed for each of us a breakfast to go. This hotel is better than many other high-priced hotels I have stayed in!
Genuine Expedia guest review
Other trip Aug 13, 2014
Joe
CA
5.0 / 5Outstanding
"a classy hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good value for money, very comfortable room, very nice building and well maintained. Of 14 different hotels we stayed at over a 5 week tour through parts of Italy we place this stay in the top end of the range.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Kim
AU
4.0 / 5Excellent
"Excellent location, good place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and my grown daughter were staying with me in a triple room for five nights. Overall we had a very good experience, although there were a few hiccups. Despite reports, our original room (137) was small with three singles lined up sardine style. bathroom was newly decorated and very nice but shower leaked onto floor every time because no seal between glass screen and tub. A/C failed on first night; when reported, A/C was repaired in ten minutes and no problem afterwards. After two nights we asked to be moved and were given 442, an excellent, very big room. Shower still leaked a bit. Otherwise, all good.
Genuine Expedia guest review
Other trip Aug 10, 2014
M
GB
5.0 / 5Outstanding
"Great value, location and quality"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, hotel room was lovely, it was clean and felt quite luxurious. Although the decor in the room was a little bit tired, for the price I thought it was excellent value for money and a great find. The reception staff were really helpful. The breakfast was great too.
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Top location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Booked a triple room . But gave us a double bed. After seeing the manager been up great to a larg suite. It was nose bu little noisy. Nice breakfast
Genuine Hotels.com guest review
2 night family trip Jul 30, 2014
Far lei
GB
4.0 / 5Excellent
"A Good Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is in a perfect situation for visiting sites in the old town-we walked everywhere. The staff were helpful, friendly and efficient. Our room was cool, clean, quiet and comfortable with a good bathroom. The breakfast buffet was well stocked and varied. I would certainly recommend this hotel.
Genuine Expedia guest review
Other trip Jul 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"Comfy beds, nice interior, nice location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I saw some bad reviewes before I went about cleanliness. It is now sorted! The hotel is clean, and the cleaning staff is very nice and welcoming. The reception staff is hugely supportive and show you where to eat and what to do in the city. And the interior of the hotel is breathtaking.
Genuine Hotels.com guest review
2 night trip with friends Jul 11, 2014
Ørjan Kanstad
IE
5.0 / 5Outstanding
"Genoa Trip June 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Genoa is a wonderful town with many interesting places to see, be prepared to do a lot of walking if you wish to see the town, and do try the local cafes for food. The Bristol Palace is in a good position in the centre of the town.
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
GB
4.0 / 5Excellent
"Fantastic location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very well maintained older hotel within easy walking distance of Old Port, World Heritage Sights and shopping., Main staircase is as advertised. Included breakfast was very good.
Genuine Hotels.com guest review
3 night trip May 30, 2014
Boo
CA
5.0 / 5Outstanding
"No better location in Genoa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful place to visit and the hotel is in the spirit of this gorgeous city.
Genuine Hotels.com guest review
2 night family trip May 16, 2014
Tibie
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. The barman was extremely helpful to overseas guests. Would recommend staying there - was just a shame we couldn't stay longer.
Genuine Hotels.com guest review
1 night trip May 27, 2014
A Traveler
NZ
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location. excellent service.
Genuine Hotels.com guest review
3 night family trip May 10, 2014
traveller
GB
5.0 / 5Outstanding
"in the main street of Genoa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is an excellent hotel and I could not fault any part. Excellent standards throughout. Great service, good breakfast options, on main street a few minutes walk from Piazza de Ferrari. Will be staying there next time I'm in Genoa.
Genuine Hotels.com guest review
1 night trip May 6, 2014
John Murphy
IE
5.0 / 5Outstanding
"Excellent hotel in the middle of Genoa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A very good hotel ideally placed in the midle of Genoa for visiting the cities attractions. The booking advised we would get a twin or double with bath or shower. On arrival we asked for a double with a bath, and the room that was allocated had a double with a large ensuite containg a bath, large shower and twin wash basins and dressing gowns etc - excellent. Breakfast was advertised as continental, but also had scrambled and boiled eggs, with bacon and sausages along with regular continental. The staff were very courteous, and the receptionists spoke good english and were very helpful.
Genuine Expedia guest review
Other trip Apr 20, 2014
Gary & Naomi
GB
3.0 / 5Good
"No one told us that breakfast was included."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
No one from Expedia or Bristol hotel told me that the breakfast was included in the room rate. Saturday 19 April was pouring rain when we headed out to find breakfast eatery when we could have stayed in the comfort of the hotel for free full breakfast. Thanks for nothing.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
GB
4.0 / 5Excellent
"good locaton to walk and see Genova"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We decided to stop for one night before going to Portofino, the hotel was very good, great location for walking to see Genova.
Genuine Hotels.com guest review
1 night trip Mar 21, 2014
vincezamarco
IE
5.0 / 5Outstanding
"Must stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Brilliant!, room was spacious and had everything i could have wanted, hydro-massage bath (i loved it, scared my partner) Big comfy bed even though it was two twins pushed together. Good tv that allowed me to plug in my 1TB hard drive with films loaded, we only went to genova for the aquarium but we found ourselves loving the area and genova in general. The dinner was very nice as was the breakfast, the reception were incredibly friendly and useful. The quality of wood in the rooms was good it was well varnished and well designed did'nt appear cheap nor tacky. i would reccomend to everyone. Third best hotel room i have ever stayed in after the savoy London and the sleeping beauty sweet in disneyland paris and at a tenth of the cost.
Genuine Expedia guest review
Other trip Feb 5, 2014
Jack
GB
4.0 / 5Excellent
"Good hotel in an excellent location"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed for a long weekend. Room was comfortable with a good bathroom. Breakfast, which was included, was generous and provided a very wide selection including hot food.
Genuine Expedia guest review
Other trip Nov 12, 2013
A Traveler
GB
4.0 / 5Excellent
"In the middle of XX Settembre"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Was Ok and food was good
Genuine Hotels.com guest review
4 night trip Oct 27, 2013
A Traveler
IE
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous
Genuine Hotels.com guest review
2 night family trip Oct 14, 2013
A Traveler
AU
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice hotel, perfect for overnight. Good spot opposite the airport bus stop. Nice breakfast.
Genuine Hotels.com guest review
1 night trip Aug 29, 2013
Mature couple
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
attractive hotel in good location - breakfast excellent, evening meals costly and quality could be improved
Genuine Hotels.com guest review
2 night trip Sep 15, 2013
A Traveler
IE
5.0 / 5Outstanding
"Fantastic stair case"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A realy comfortable hotel in a great location on the edge of the medieval area. Most of the major historic sights are only a short stroll away. Staff are friendly and the breakfast was nice with lots of choice. The WiFi worked well and there was a printer on the ground floor to print our boarding cards for our flight home. The airport bus stops about 100 yards from the front door and the train and bus stations are about 10 mins walk. Oh and don't forget to admire the stair case, best view is from the upper floors.
Genuine Hotels.com guest review
4 night romance trip Sep 14, 2013
Mike
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Bristol Palace is in a great location. This was our second stay before taking a cruise and the hotel is well located for shopping and the cruise terminal
Genuine Hotels.com guest review
3 night family trip Aug 12, 2013
A Traveler
AU
5.0 / 5Outstanding
"Nice hotel close to old part of city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great. The staff were friendly and very helpful in showing us were to go and things to see. The interior of the hotel was pretty neat to. Looks like a palace and when up look up from the lobby the spiral staircase is is a site to see. Our food in the restaurant was incredible best steak we have ever had.definitely, will go back and tell friends to visit the hotel also. Thanks for making a perfect holiday even better.
Genuine Expedia guest review
Other trip Sep 5, 2013
anngie
CA
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is located ideally at the junction of the old and the new town....makes a perfect location if you want to enjoy both sides of Genoa. Also being on the shopping street of Genoa it was especially attractive to the wife :)
Genuine Hotels.com guest review
1 night trip Aug 23, 2013
Nick
GB
4.0 / 5Excellent
"Central Hotel for ease of getting round the city"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Welcoming reception. Helpful front-desk staff. Friendly chambermaids. Quite basic for 4-star, especially the renovated rooms where nowhere to easily hang coat; room didn't flow well.
Genuine Expedia guest review
Other trip Aug 24, 2013
Rio
GB
3.0 / 5Good
"Great location"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Ok, after changed our room.
Genuine Hotels.com guest review
2 night trip Aug 11, 2013
Far+la cat+G
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent old hotel that is still well maintained. Staff very helpful and knowledgeable. Comfy beds and nice linen. Not too far from Brignole station, 10 min walk even with a suitcase. Good breakfast, lovely old dining room where it is taken.
Genuine Hotels.com guest review
6 night trip Aug 7, 2013
bogart99
GB
5.0 / 5Outstanding
"a wonderful place just at the right place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A fabulous hall with and impressionnate staircase . Comfortable room in the middle of everything (old and modern town)
Genuine Expedia guest review
Other trip Aug 9, 2013
Poppins
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews