A night away from home an enjoyed it all very much a true delight.Genuine Expedia guest review
Very nice. Very happy.Genuine Hotels.com guest review
A nice establishment but there is no coordination between the front desk and operations. Rooms were not ready on time and housekeeping was very slow. Room was made up after 2 calls. Ready at 5:30 pm. Bar is pricey .Genuine Hotels.com guest review
I was impressed. It was very comfortable with a nice workout faculty. The restaurant downstairs was a pleasureable surprise. Im definitely going to return.Genuine Hotels.com guest review
"Very solid stay for the price."
We reserved two deluxe rooms for a Detroit Lions game. I liked the reviews I saw, and the price was very reasonable for being a short drive to downtown Detroit. Everything was clean and spacious and the hotel staff was very pleasant. We even tried to get the concierge to go to the pub with us. The wall-mounted thermostat for controlling room temperature […] has both Fahrenheit and Centigrade options for our Canadian neighbors. Read moreGenuine Expedia guest review
I was pleased by the size of the room and the beds were comfortable. Restaurant was good. I was disappointed in the maid service. Every thing was done each day however the bathtub was not cleaned very well. Everyone was very nice and helpful. Easy location.Genuine Expedia guest review
"Friday the 13th at Marriott Southfield"
My stay at the Marriott Southfield was fantastic as always. The only drawback was the glass table situated in front of the couch/sofa. The metal frame, supporting the glass top, was cruddy and corroded. It definitely did nor fit Marriott's typical style.Genuine Hotels.com guest review
I reserved the room through the Expedia blind sale. I was very skeptical, but it turned out very great. The rooms are very nice. My boyfriend and I had a great time. They treated us with care and passion. It was like a family. Even the room service agents were friendly. I would recommend using the blind sale to anyone. Also recommend the hotel to a […] nyone. Read moreGenuine Expedia guest review
"Worst hotel visit"
I've stayed at a few hotels: Aria in Vegas, Motorcity in Detroit, The Phoenician in Scottsdale, to the Hyatt, the Westin, to a Motel freaking 6. My stay at the Detroit Southfield Marriott was the worst service ever. 1st night - TV was getting no reception on certain channels, & the A/C didn't work. We got moved to another room. 2nd day we left the hotel […] at 10am and came back art 7pm and our room was NEVER cleaned in the 9 hours we were gone! We called the front desk to send housekeeping up ASAP and we kindly offered to go downstairs to get out of the way. When got downstairs & told the front desk we wanted our room cleaned quickly since they had a whole work day to do it, & we went to the bar. 35 minutes later we went back upstairs, & NOTHING was done! Livid, we demanded housekeeping and a manager come up. Apparently, the AM housekeeper checked off that our room was cleaned so the PM housekeeper thought it was done. Ok, I guess that says why it wasn't done that morning, but what about the 35 minutes in which we called and sat at the bar?!? PURE LAZINESS. There's absolutely no work structure/work ethic at this hotel. People make calls on walkies to a "department" and someone says, "ok" but NO ONE does the work. Elshon and Sharon helped with compensation for our horrible stay but I'm seriously thinking that the housekeeping staff needs to be fired. Someone who will actually work should be getting paid for the work they don't do. Never going back to the Marriott. Read moreGenuine Expedia guest review
"Pleasant overnight stay"
Very comfortable well kept facility. Staff friendly. Hotel has very culturally enriching neighborhoods surrounding it so exercise extreme caution, 8 mile is right there among other things. I would definitely stay again in this hotel, beds are very comfy and rooms are clean and modern. I didn't try their pools or gym but I heard they're both excellent […] as well Read moreGenuine Hotels.com guest review
"Nice affordable overnight stay"
Very friendly, descent size rooms, only down side pool little cold and hot tub too hot.Genuine Expedia guest review
"not the best"
When we arrived to stay for the weekend the front desk staff ignored me standing there as they talked to each other for at least 5 minutes. Then as I checked in they told me I had to pay a 75$ deposit which ticked me off considering it doesn't say that on here. Anyway that night we went to check out the swimming pool and hot tub. There was a sign posted […] "no one under 18 after 9pm." When walked in there at 915pm there were tons of kids and their parents in there. It was okay at first because they didn't bother us...until we got in the hot tub. They were jumping in and out of the hot tub and their parents did nothing then the parents(if you want to call them that) came over and starting grabbing the kids very roughly and they started screaming bloody murder and crying. Then the parents started fighting with each other. Finally the hotel staff came in and told them they needed to leave. As we got out to leave I noticed that my hot pink swimsuit now had dark purple stains on it. Come to find out their hot tub was broken but had no sign and there were other people in it as well. We went to tell the front desk and they were prepared to do nothing so we demanded to speak to a manager who at first only offered us breakfast(worth 9$ my swimsuit cost 50$) so they gave us free dinner at their restaurant. The staff was't very friendly to us after the swimsuit situation... needless to stay we probably will never stay there again Read moreGenuine Hotels.com guest review
"15-20 minutes straight shot to downtown Detroit"
Very satisfied with the comfort and level of service for the price. The equivalent level of comfort and service would cost at least twice the price in a downtown hotel. The front desk staff were pleasant and cheerful and went out of their way to respond to a personal request.Genuine Hotels.com guest review
"Very nice experience"
It was very nice. The only down points were : no fridge in the room, and no breakfast included. Everything else was nice.Genuine Hotels.com guest review
Very nice hotel it was very clean and the staff was very helpful will stay againGenuine Hotels.com guest review
"Nice family friendly hotel, close to express way."
I had a very nice experience . The power went out so there was no air conditioner . That was an act of nature. They had no control over that incident. The manager made his presence known. He was apologetic and made it his business to thank his patrons. He handles a tough situation the best that he could.Genuine Expedia guest review
"Excellent hotel for the price!"
Very nice hotel, quick check-in, no parking fees. The room is definitely 4 star.Genuine Expedia guest review
"Good Cheap Hotel"
This Hotel was fine, everything was OK. We found that the staff was really friendly and willing to help.Genuine Expedia guest review
Staff was terrific and location was good. Much to my surprise the food was far better that you find in most hotels. My major complaint was the fact that the area around the windows were full of mold.Genuine Hotels.com guest review
Always nice. nice energetic bar area. Pleasant staff.Genuine Hotels.com guest review
No issues. Room was clean.Genuine Hotels.com guest review
There for 3 nights and could not get an extra blanket any night. No towel bars in the bathroom. No fan in bathroom. floors not cleaned thoroughly. No answer at front desk when calledGenuine Hotels.com guest review
"Party like atmosphere"
Hotel always seem to have a family reunion or wedding going on when I stay. This just makes it a lot of fun if you go down to the bar or pool area. The staff are always friendly and helpful. There are plent of restaurants in the area, but no microwaves in the room for your leftovers. (:.. Overall a great place to stay.Genuine Hotels.com guest review
After the house cleaning crew left our room the complimentary Breakfast Vouchers were missing. The iron was leaking and the plastic shower curtain had a pronounced moss-line at its base.Genuine Hotels.com guest review
There wasn't a refrigerator to keep our beverages cold. The air from the air conditioner had a mildew / must kind of smell. The drapes and decor is very dated. BUT the bed was comfortable.Genuine Hotels.com guest review
"right off exit in business district. quiet area."
We enjoyed our stay. The front desk staff were all courteous, friendly and professional. The room was nice, clean and most important the bed wad so comfortable. We felt safe there. The breakfast was amazing even down to the manager serving. We would totally recommend this hotel.Genuine Hotels.com guest review
The hotel was very nice, however our room looked like it had mole above the door frame in the bathroom, the telephone didn't work and when we called for more towels the person at the front desk stated you have to give the towels you have back! I don't steal nor do I want towels from a hotel!Genuine Hotels.com guest review
"Very convenience location for all events"
Service provided by all employees was very professional and efficient. This was a perfect location to and from family's home and location of wedding events.Genuine Hotels.com guest review
"Very nice and comfortable"
Our stay was really great! We enjoyed the comfortable beds..they were so soft and comfy..room was very clean and staff was friendlyGenuine Expedia guest review
I love staying at this hotel when I fly in from Phoenix typically everyone is very welcoming and inviting, however there was a night staff lady that was very rude and unwelcoming as if she hates her but that was the first and only time I have ever experienced anything like that and I have stayed there well over a dozen times in the last 3 yearsGenuine Hotels.com guest review
"Great Stays - Always at Marriott Southfield"
I'm always pleased with my stays at Marriott hotels. I was really excited that I secured a low rate that was LOWER than I can get via a rewards program. True, I didn't have my usual benefits. . .I only benefited from the very low rate. Hey, I'll take that! I still received great service.Genuine Hotels.com guest review
"Good deal but not much nearby"
We enjoyed our stay. The room was nice, though the bed was a bit too soft. The staff was helpful. The price we paid was very good, but the location was not-so-good. We were prepared to drive to the more touristy places in the area, but did not like having to drive a couple miles just to find a quick dinner.Genuine Hotels.com guest review
"Excellent value for quality room"
We stayed three nights and loved it. The rooms were clean and fresh and the facilities were well-maintained.Genuine Expedia guest review
"very nice area"
Clean facility the rooms could use some upgrades but overall it was okGenuine Expedia guest review
"Very much enjoyed our stay!"
Our room was even nicer than I expected. Beautiful and quite possibly the most comfortable bed I've ever slept in. The staff was very courteous and helpful. We joked about not wanting to go home and moving in! :)Genuine Expedia guest review
"Everything was good but..."
On night we called down to the front desk for extra towels and they never showed up with them. Other than that, the stay was fine.Genuine Hotels.com guest review
Very nice hotel everything was great!! I will definitely come back on my next visit to DetroitGenuine Hotels.com guest review
very service oriented front desk and wait staff,patient,kind and helpful..with a smileGenuine Hotels.com guest review
I generally always stay at this location when visiting Detroit. It's a 15 minute drive to the city, close to numerous stores, outlets, malls and eateries. The hotel never disappoints in cleanliness. I will say that you need to be prepared to wait a few moments when checking in as it is ALWAYS slow. Also the WiFi didn't work this go round, but that was […] no big deal, as I was on vacation from electronics as well. Read moreGenuine Expedia guest review
"Close to our children"
Comfortable, quiet room. Did not hear severe thunderstorm during the night. Convenient to Telegraph and 696.Genuine Hotels.com guest review
My Husband and I enjoyed our weekend stay!!! The front desk was great!!! Their beds are comfortable!!! It was clean, and relaxing and I would definitely stay again!!Genuine Hotels.com guest review
"very good hospitality"
My husband and i would visit again.Genuine Hotels.com guest review
Pool was jus extremely coldGenuine Hotels.com guest review
Response by Detroit Marriott Southfield Hello Deshawn, I read your review and I do apolgize that the pool was too cold that day. We always keep the temperature of the pool at 82 degrees and and check it regularly I will pass your response to the proper department so that we can make sure it stays at the correct temperature. I thank you for staying with us and hope you will come again soon.
There were three of us in this room. For our check-in date we had three sets of towels. The 2nd day we only had two sets of towels for the morning. My wife called down to the front desk multiple times to get an extra set of towels for 90 minutes on Sunday morning.Genuine Expedia guest review
Response by Detroit Marriott Southfield Hello, On behalf of the Detroit Marriott Southfield, I would like to thank you for staying with us recently. I do apologize that your stay was not the best as we always strive to provide excellent customer service. I shared your concerns with the proper department and we are making sure that every call and request has been completed within 15 minutes. Especially on Sold out nights. We hope that you are willing to stay with us again in the future and once again thank you staying with us.
My sister and I really enjoyed our stay. The staff was very attentive and courteous. Our room was well stocked with towels and toiletries.Genuine Hotels.com guest review
"Quiet hotel midweek, not on the weekend"
We had a very enjoyable stay midweek but Friday night they held a banquet that ended at 2am. The noise level in the halls and coming from outside was unacceptable. We checked out a day early rather than undure another sleepless night.Genuine Expedia guest review
Response by Detroit Marriott Southfield Hello, I read your review and on behalf of the Marriott Detroit Southfield hotel I would like to thank you for staying with us earlier this month. I do aplogogize for the inconvenience that you experienced on your friday night due to the activities we had in our banquet space. I hope that my staff was informed and did their best in solving the issue. I hope you will stay with us again in the future and we strongly take into consideration all of your input and honesty. We strive in excellent customer service and nothing less and we always want to make sure our guest has an enjoyable stay as much as possible. Thank you and hope to have you here again
Staff was friendly and very helpful. Would have like to have had a refurbished room.Genuine Hotels.com guest review
"Great place for romantic getaway"
I love the Marriott. Excellent Service, great location, excellent cs, clean rooms. I have stayed a few times here and always enjoyable!Genuine Hotels.com guest review
Although, this is a older property. It was clean, comfortable and decent food choices in the hotel.. Please update your property.Great service also.Genuine Hotels.com guest review
"Always a good night"
I always have a good night when I stay at a Marriott.Genuine Hotels.com guest review
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