"Close to our children"
Comfortable, quiet room. Did not hear severe thunderstorm during the night. Convenient to Telegraph and 696.Genuine Hotels.com guest review
My Husband and I enjoyed our weekend stay!!! The front desk was great!!! Their beds are comfortable!!! It was clean, and relaxing and I would definitely stay again!!Genuine Hotels.com guest review
"very good hospitality"
My husband and i would visit again.Genuine Hotels.com guest review
Pool was jus extremely coldGenuine Hotels.com guest review
Response by Detroit Marriott Southfield Hello Deshawn, I read your review and I do apolgize that the pool was too cold that day. We always keep the temperature of the pool at 82 degrees and and check it regularly I will pass your response to the proper department so that we can make sure it stays at the correct temperature. I thank you for staying with us and hope you will come again soon.
There were three of us in this room. For our check-in date we had three sets of towels. The 2nd day we only had two sets of towels for the morning. My wife called down to the front desk multiple times to get an extra set of towels for 90 minutes on Sunday morning.Genuine Expedia guest review
Response by Detroit Marriott Southfield Hello, On behalf of the Detroit Marriott Southfield, I would like to thank you for staying with us recently. I do apologize that your stay was not the best as we always strive to provide excellent customer service. I shared your concerns with the proper department and we are making sure that every call and request has been completed within 15 minutes. Especially on Sold out nights. We hope that you are willing to stay with us again in the future and once again thank you staying with us.
My sister and I really enjoyed our stay. The staff was very attentive and courteous. Our room was well stocked with towels and toiletries.Genuine Hotels.com guest review
"Quiet hotel midweek, not on the weekend"
We had a very enjoyable stay midweek but Friday night they held a banquet that ended at 2am. The noise level in the halls and coming from outside was unacceptable. We checked out a day early rather than undure another sleepless night.Genuine Expedia guest review
Response by Detroit Marriott Southfield Hello, I read your review and on behalf of the Marriott Detroit Southfield hotel I would like to thank you for staying with us earlier this month. I do aplogogize for the inconvenience that you experienced on your friday night due to the activities we had in our banquet space. I hope that my staff was informed and did their best in solving the issue. I hope you will stay with us again in the future and we strongly take into consideration all of your input and honesty. We strive in excellent customer service and nothing less and we always want to make sure our guest has an enjoyable stay as much as possible. Thank you and hope to have you here again
Staff was friendly and very helpful. Would have like to have had a refurbished room.Genuine Hotels.com guest review
"Great place for romantic getaway"
I love the Marriott. Excellent Service, great location, excellent cs, clean rooms. I have stayed a few times here and always enjoyable!Genuine Hotels.com guest review
Although, this is a older property. It was clean, comfortable and decent food choices in the hotel.. Please update your property.Great service also.Genuine Hotels.com guest review
"Always a good night"
I always have a good night when I stay at a Marriott.Genuine Hotels.com guest review
Great friendly staff! The complimentary full breakfast came in handy. The room was clean and the housekeeping staff was flexible and courteous when we needed more time.Genuine Hotels.com guest review
"minor flaws didn't get in the way"
The overall service was great. No problems with staff. The rooms are very nice. Plush beds, high resolution TVs, and very well designed bathrooms. My bathroom door knob was broken, but still worked, so I didn't mind.. One problem I had was the view from my room window. All I could see was gravel and the panels of the building's exterior. Felt like […] I was lodged in a storage closet til I closed the curtains. I would suggest getting a room on a higher floor to avoid this. I do intend on booking here again.. Read moreGenuine Hotels.com guest review
"Excellent value for the price"
Excellent value at the rate provided by hotels.com. The breakfast buffet was very good - I really enjoyed the hot oatmeal and the service was friendly, helpful, and prompt. I appreciated the complimentary WIFi. The only "room comfort" issue was that it did not come with a refrigerator and getting one cost an extra $10 (!!) per night.Genuine Hotels.com guest review
WonderfullGenuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"Horrible - Could not stay here"
Checked into hotel...got into room...placed bags down...turned on shower...checked out. My experience at this hotel was horrible. I arrived at the hotel and checked in. I was heading to an event so I placed my bags down reluctantly and proceeded to turn the shower on. The shower had a bad leak at the base in the wall. I was already reluctant to stay […] in the room due to the odor and appearance, but I was behind schedule and was willing to stay due to the location of scheduled events. I went down to talk to the staff with bags in hand hoping to be moved to a better room. I told the staff about the issues in the room and said I was not going to be able to stay in the room due to the conditions. The reply...you have already paid for the room and will have to contact hotels.com. I checked out of the hotel and stayed elsewhere...another Marriott property. Read moreGenuine Hotels.com guest review
Response by Detroit Marriott Southfield Hello, I read over your review and on behalf of the Marriott Detroit Southfield, I want to apologize that you were not able to stay with us last week. We always strive to provide excellent customer service and the fact that your room was not up to your standards is not ok. I will be forwarding your complaint over to the proper departments so that we can properly address the issues. I do apologize that the front desk staff was not able to move you to a different room as problem resolution is very important and making sure each and every guest has an enjoyable stay. I do appreciate your honesty and feedback and hope that it doesnt channge your mind in staying with us in the future and hope that you will come again and next time stay with us. Thank you
"Hotel was very clean and quiet"
The rooms were small but adequate in size. We were impressed with the food and facilites. We found the noise level in the halls was better than expected.Genuine Expedia guest review
"Nice hotel in Southfield"
I enjoyed my stay...arrive early and was able to check in an hour in advance. The Club level was quite and felt very secure with restricted access via the elevator. Staff was AMAZING!!!Genuine Expedia guest review
"Decent Hotel with some issues."
My over experience was ok, but while staying at the hotel there were people smoking marijuana and making a lot of noise.Genuine Expedia guest review
Enjoyed our stay. Very impressed by the breakfast quality and staff.Genuine Hotels.com guest review
"A Pleasant Surprise - Highly Recommended"
The main take away was that the hotel is a bit older, and in need of some updating compared to many other hotels I have stayed at. I do a lot of traveling, so I see a wide variety of accommodations. That being said, these were easily one of the most comfortable beds I have slept on in some time. Making it the first time I actually took the brochure […] on mattresses and what not they leave in the room. The room service was easily one of the most friendly and guest focused I think I have ever had. I even hand wrote out a compliment to their support manager. Their prices were also very good by comparison. The location was right off the highway, making it easy on and off. I would still highly recommend this hotel, and look forward to staying there again when in the area. Read moreGenuine Hotels.com guest review
Came for a graduation. Upon our arrival, staff was very pleasant. They did not clean our room on Friday. We had to call the front desk. They informed us that they were sending someone immediately. We had to wait awhile before the person got t here, but they did send someone to clean the room. It was an inconvenience, as it was late when we returned […] to the room and we had to wait for the person to get there, we had to wait for clean towels and emptying of the garbage cans. Other than that, it was a nice short stay. Read moreGenuine Expedia guest review
"Great place - friendly/helpful staff"
Our room was great! (although there was a faint smell of smoke when we first walked in and seemed to be a faint smell of smoke on the sheets) The whole place was clean and well maintained. We were very pleased that the bathroom appeared to be pretty thoroughly cleaned, only some minor extra-detail type things that could have used some attention. The […] staff was very friendly and did a great job in making us feel welcome and cared for. We would definitely stay there again!! Oh and awesome veggie burger from the Fire Iron Grill!! Read moreGenuine Hotels.com guest review
The hotel is ordinary. Technology is poor to non-existent (wireless, TV) But the staff is friendly, knowledgeable and helpful. I would rather stay at the nearby Westin at about the same price.Genuine Hotels.com guest review
The breakfast is a big bonus. For the price, it's fantastic. will stay again.Genuine Hotels.com guest review
"Nice place that's worth the cost"
Hotel is as nice as you'd expect from a Marriott. The front desk staff was extremely pleasant. The room was clean and in good condition. My only complaint involves the front doors to the hotel. To enter you have to either pull a rather small door open or push your way through a rather small revolving door - either one is a nuisance when your hands are […] full with luggage. Read moreGenuine Hotels.com guest review
The staff was consistently helpful. The rooms were clean but hotel provided toiletries were not replaced. The only comment I would have for this hotel is the permeating smell of chlorine throughout the lobby due to the proximity of the indoor swimming pool to the registration desk. Also would have to go through the thoroughly chlorined pool to get to […] the gym. Other than that, the staff was fantastic from the restaurants to the desk. Read moreGenuine Expedia guest review
"pole dancing, anyone?"
At 10pm on the last night of our stay, a party bus (equipped for pole dancing - not kidding) pulled up right outside our window playing loud music. Numerous cars started pulling in the parking lot and women dressed as if they work in a strip club started pouring out of their cars, partying the parking lot, waiting to get on the bus. Then the door of […] the bus broke, which took over 2 hours to fix, the whole time the bus engine was running and that beeping noise that signifies a big truck trying to back up would not shut off. At 4am the bus returned to drop off the drunken bus patrons, who were outside in the parking lot being loud and, well, drunk. And then they got in their cars and drove off. Read moreGenuine Hotels.com guest review
"OK for the cost. Lansing Marriot is nicer"
Hotel management did well to maintain quiet in spite of a large wedding and a lacross team's visit. Service was very courteous. Restaurant is a bit expensive for what you get. All staff was attentive and courteous. Our room was small and a bit dusty. The king size bed was not flat and had indentations from the use it has had. My wife got bitten by some […] kind of bug while sleeping but we could not locate the bug. Read moreGenuine Hotels.com guest review
My stay was wonderful. Only complaint was a slow drain in the tub.Genuine Hotels.com guest review
"Not what we expected from the good reviews"
Not quite as nice as we anticipated based on so many good reviews. There was a dirty food container under the bed and sticky stuff stuck to the floor. There were yellow stains on the comforter and pillow under the cover. There were spots in the hall where the carpet was torn and pulled up. The pool, hot tub and gym were nice. Everything was nice until […] we got off the elevator to our floor and then we were disappointed. Read moreGenuine Hotels.com guest review
Response by Detroit Marriott Southfield Hello, I read your review and thank you for your honesty; I do apologize that your stay was not up to your standard. My staff and I always strive to provide excellent customer service and the condition that your room is unacceptable. I am forwarding this over to my housekeepinf department so that they are made aware. In no shape or form was it acceptable and I sincerely apologize that you experience it. I hope that you will stay with us again in the near future so that we can change your impression of our property as we want all of our guests to be comfortable here. Thank you
Nice and clean room, Friendly front desk, Good locationGenuine Hotels.com guest review
Stayed here last year. Big difference. Didn't get the 2 beds we asked for. Sent security guard with roller bed and he just left it in middle of the room. We had to set it up and make it ourselves. Food was horrible. Will not stay there againGenuine Hotels.com guest review
Response by Detroit Marriott Southfield Hello, I have read your review and thank you for your honesty. I sincerely apologize that the service at the Marriott Detroit Southfield was not up to your standards. I apologize that you did not receive the bed you requested as well as having to set the roller bed up yourself. Also I apologize that the food was not enjoyable as we always strive for the best customer service in every department. If there is anything that I can do to possibly make up for the service you experienced and return back to out property please feel free to contact me. I do thank you for staying with us and sharing your input, I will be forwarding this over to the proper departments as we are always looking for ways to improve our property and service. Once again thank you.
Great breakfast. It was free, hot, and delicious. It offered: omelets, waffles, bacon, sausage, hashbrowns, fruit, muffins, coffee, and juice. Rooms were clean and staff was helpful. I will stay here again.Genuine Hotels.com guest review
"Great place to stay..."
Me a nd my man really loved our stay, everything was worth it plus. Thank you Marriott for a wonderful weekend.. We will be coming back!!Genuine Expedia guest review
COMFORTABLE STAYGenuine Hotels.com guest review
It was excellent. I needed a break. I would love to do it more often.Genuine Hotels.com guest review
"Just away from home with grandchildren."
It was wonderful.Genuine Hotels.com guest review
"Well located, pleasant hotel"
The toilet paper was rough. There's no excuse for that in a hotel of this quality. Another comment: we didn't need it, but I was surprised there was no refrigerator or microwave in the room. The staff was very friendly and helpful at all levels, from the check-in to the people cleaning the room. They all had positive outlooks. Everyone was cooperat […] ive. Read moreGenuine Expedia guest review
excellent........this is where we will stay from now on.....our first time was april 2012........we were very pleasedGenuine Hotels.com guest review
A+ One of the best hotels I've stayed in. We definitely visit again.Genuine Hotels.com guest review
The hotel is discreet, clean and close to stores and dining in the southfield area.Genuine Hotels.com guest review
"Very nice hotel in Southfield."
Very pleasant experience, with very friendly and helpful staff. Located just off the highway it was very convenient for us.Genuine Expedia guest review
The staff was friendly and the hotel was clean. Location discreet and still nice view...Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
everything was PERFECT except the toilet ran all NIGHT... The person behind fhe front counter... A PERFECT gentleman... A real A"CLASS" act... Marriott should be very thanfel to him..Genuine Hotels.com guest review
"Would never stay here again"
There were kids running through the hallway until they went to bed!! And at about 2am there was some loud commotion in the hallway for about ten minutes... I'm pretty sure it was a fight!!Genuine Hotels.com guest review
"It's an OK hotel"
For business trip, can't expect too much. Air conditioning was so noisy and can't go to sleep. and it's too cold to shut it down.Genuine Hotels.com guest review
"very nice - clean and great employees"
Hotel was great, the only issue was the pool and Spa - we went down to use it at 8 pm and there was about 25 kids in the pool and spa. we would have liked to have more Adult only time like from 9:30 to 11Genuine Expedia guest review
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