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Marriott Kansas City Downtown - Kansas City 39.1, -94.58566
200 W 12th St, Kansas City, MO, 64105 United States
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Guest review summary
- 4.3 Average rating: All Trip Types
- 93% Recommended
- 40 Reviews
- 4.4 Hotel Service
- 4.5 Room Comfort
- 4.5 Hotel Condition
- 4.7 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (40) | 4.3 |
| Business | (7) | 3.9 |
| Romance | (7) | 4.9 |
| Family | (5) | 4.2 |
| With Friends | (10) | 4.5 |
| All Others | (11) | 4.2 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- ATM/banking
- Breakfast available (surcharge)
- Coffee in lobby
- Complimentary newspapers in lobby
- Concierge desk
- Doorman/doorwoman
- Express check- in
- Express check-out
- Health club
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Internet access - wireless
- Massage - treatment room(s)
- Medical assistance available
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet) $14.00
- Parking garage
- Porter/bellhop
- Room service (limited hours)
- Safe-deposit box - front desk
- Security guard
- Shoe shine
- Tour assistance
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite television channels
- Cable television service
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Desk
- Dial-up Internet access
- Electronic/magnetic keys
- Electronic check-out
- Hair dryer
- Housekeeping (daily)
- Hypo-allergenic bedding available
- Internet access (surcharge)
- Iron/ironing board
- Pay movies
- Premium bedding
- Premium television channel(s)
- Rollaway beds
- Sewing kit
- Shower/tub combination
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Microwave in lobby;
- Number of floors: 22, 18;
- Number of rooms: 983;
- Restaurant(s) in hotel;
- Swimming pool - indoor
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
This hotel has a smoke-free policy.
Dining
Lilly’s - An airy street-level restaurant serving American cuisine for buffet breakfast and lunch and à la carte dinner.
Pam-Pam - Located in the Muehlebach Tower, this casual American restaurant is open for breakfast and lunch. Takeout service is available.
Krispy Kreme - The popular doughnut chain has an outlet in the lobby.
12th Street Bar - Cocktails and light dinner fare are available from late afternoon until late evening.
Lobby Lounge - Serving beer, wine, and cocktails from midday until late evening in the Muehlebach Tower.
Recreation
The hotel's health club includes an indoor lap pool, two dozen cardiovascular machines, strength-training equipment, free weights, tanning beds (surcharge), and complimentary towel service.
The Riverfront Heritage Trail, a nine-mile paved path along the Missouri River, begins at the City Market a half-mile from the hotel. Located 12.5 miles away, the Swope Memorial Golf Course offers an 18-hole, par 72 course.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Golfing nearby
- Golf - miniature nearby
- Running track/path nearby
- Swimming on site
- Tennis nearby
Nearby Activities & Points of Interest
Less than 0.5 mile
- Bartle Hall Convention Center - 200 yards
- Sprint Center - 600 yards
0.5 - 1.0 mi
- City Market of Kansas City - 1100 yards
- Arabia Steamboat Museum - 1300 yards
- Belger Art Center - 1500 yards
1.0 - 3.0 mi
- Airline History Museum - 1.1 miles
- KC Amtrak Station - 1.1 miles
- Union Station - 1.1 miles
- Kemper Arena - 1.1 miles
- American Royal Museum - 1.2 miles
- Kansas City Charles B. Wheeler Downtown Airport (MKC) - 1.4 miles
3.0+ mi
- Kansas City Intl. Airport (MCI) - 15 miles
- Olathe Johnson County Executive Airport (OJC) - 19 miles
- Olathe New Century AirCenter (JCI) - 25 miles
- Lawrence Municipal Airport (LWC) - 34 miles
Reviews
Filter by:
-
All (40)
- Recommended (37)
- Not recommended (3)
"Nice hotel"
Reviewed by Joan of Quincy on Nov 4, 2009
We were at the Marriott KC for a convention in the hotel. All events were either in the Marriott or the attached-by-a-skywalk (also Marriott-owned) historic Muehlbach (sp?) Hotel, so it was very convenient. Rooms were lovely, beds were heavenly. Health Club was huge. Had buffet lunch in the lobby restaurant one day, and it was also excellent. Only drawback was, while my husband was attending the convention, I had little to do. There is absolutely no shopping in this area (believe me, I tried!) except for one Joseph A. Bank store and a neat food market that offered a wonderful variety of delicacies: pastries, chocolates, cheeses, etc., and also a wide variety of dining options. Since I didn't feel comfortable driving around by myself, I spent a lot of time in the Health Club or reading/watching HBO in the room waiting for my husband to be done for the day. (Glad the rooms were so nice! :) Wished they'd had free WiFi, but it was $10 per day, and I didn't want to spend that just to check my e-mail. Nightlife is nearby -- the Power & Light District is within close walking distance, and has a lot of restaurants, bars, and entertainment. Two restaurants about 10 blocks away were very good (need a car or cab) and were in an old warehouse called the Freighthouse. Lidia's was an Italian restaurant with all homemade pasta. We got the Prix Fixe meal for $28, and it was excellent. Wonderful bread, salad, three different homemade pastas they served hot from skillets at your table -- and they kept offering you more until you were stuffed -- then you chose a dessert! The decor was awesome, with incredible blown-glass chandeliers that looked like over-sized grape clusters. On the other end of the Freighhouse was Fiorella's Jack Stack BBQ -- it was very good, too, but to me, one BBQ tastes just about like the next! (It boasts that it's been rated #1 KC BBQ for the last 4 years in a row.) Liked the sweet/smoky BBQ sauce on the meat, and the sides were very good -- try the Hickory Smo
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 28, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Great hotel, just needs newer TVs"
Reviewed by Jen of Claremore on Oct 14, 2009
Everything was fine except that we were surprised to find small old fashioned box TVs in the rooms. With the Marriott name and the Marriott price, they need to quickly add flat screen TVs!
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by J of Omaha on Sep 30, 2009
Great hotel located within walking distance to the Power and Light district as well as many other downtown KC places of interest.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 5, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Families, don't stay here"
Reviewed by a Hotels.com guest on Jun 20, 2009
I booked for my family of five (5), 2 adults, three kids. We were stuffed into a small room with 2 double beds. I brought to their attention my booking, and they did not care. Suggested that we upgrade to a suite ($375/night). Pass. o pass t The room was hot and very uncomfortable. I again complained. Again, they did not care. Told me that it was Hotels.com's problem. Yeah, way to pass the buck. Horrible experience. Do not stay here.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 4.0 Hotel Condition
- 1.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 1, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 1, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"So great!"
Reviewed by a Hotels.com guest on Mar 17, 2009
the hotel staff was extremly friendly!! Also the restaurant downstairs was very nice with great food! We'll be back!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Nice Hotel"
Reviewed by a Hotels.com guest on Mar 17, 2009
Hotel was nice and clean. We had an updated room and while it was nice you could tell it has just been "patched up". I;m a hard case though. All in all our stay was fine, the room was fine and the staff was fine.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 27, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Average upscale hotel"
Reviewed by Fred of Baton Rouge on Jan 12, 2009
Hotel was typical mid-city upscale hotel. Staff was friendly. Parking was very easy in an underground garage. Exercise facility was world class. TU's in room were substandard. Restaurent was sub-par.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"outstanding hotel"
Reviewed by a Hotels.com guest on Jan 8, 2009
we ejoyed this hotel, very clean! nice gym, except could use a hot tub & deep pool.Overall experience was great.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Hotel"
Reviewed by a Hotels.com guest on Dec 17, 2008
Fabulous experience at this hotel. It was very clean and comfortable. The beds were great and the customer service was outstanding!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 12, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 8, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 1, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 16, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 6, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Location"
Reviewed by a Hotels.com guest on Apr 14, 2008
The downtown Marriott is a great location to the new Power and Light District. The room was nice and clean, our only problem was the toilet not flushing very well.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 31, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
"Terrific Hotel"
Reviewed by Kevin of Topeka on Mar 6, 2008
Staff was extremely nice and helpful. We enjoyed our stay and would gladly recommend it to anyone else.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Nickels and dimes you to death."
Reviewed by John of Topeka on Mar 3, 2008
Charges for everything. Internet, parking etc. It took it from a great experience to disgruntled.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by NJJ of Chillicothe Mo on Dec 19, 2007
Wonderful experiance! Very comfortable beds.Neat,clean rooms.Exceptionally friendly staff.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 28, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding hotel"
Reviewed by Mary of St. Louis on Nov 28, 2007
Beautiful room, very comfortable beds, great service.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Nice Hotel Bad Service"
Reviewed by a Hotels.com guest on Nov 28, 2007
Good hotel but the service at the restaurant and room service was poor due to the rude behaivor of the employees.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 19, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 27, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outsanding Hotel with a great price"
Reviewed by Stacy of Virgina on Sep 27, 2007
Service was excellent and the rooms were amazing. The staff was friendly and efficent
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 26, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 13, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 12, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 12, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 13, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Needs Improvement"
Reviewed by stephanie of kansas on Apr 18, 2007
rooms in the second tower need to be updated and they need to make sure guests that have children or just want to sleep are put in a different location other than where the party is at.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 1.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 17, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 30, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews