All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
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555 S Alamo St, San Antonio, TX, 78205, United States of America, ‏‎855-239-9485
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4.2 / 5Excellent

Score breakdown (from 291 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.5
5.0 / 5Outstanding
"NICE HIDE OUT IN THE BIG CITY"
NICE HIDE OUT IN SAN ANTONIO. WE'LL KEEPING GOING BACK
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Rebecc, Thank you for your reviewing. I am delighted you had a wonderful stay during your recent visit. It is our pleasure to be of service and want each guest to have a memorable time. We look forward to serving you in the future. Always At Your Service,
2 night trip Jul 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location. .Housekeeping needs help"
Great family hotel. We werected able to walk to the Alamo and to the Riverwalk. We left our room at 8:30ish and came back at 2 and our wasn't cleaned. Big bummer with a 3 year old that needed a nap. They didn't vacuum very well once they did clean the room.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Sarah, Thank you for taking the time to share your review. I sincerely apologize for any issues experieced. Out housekeeping team is always happy to clean if there is a time frame needed when visiting. We want to ensure that you have the most comfortable stay while here for the entire family. I have shared this review with our Director of Housekeeping to address with her team. Thank you so much for the feedback. Thank you again for taking the time to share your feedback. Our goal is to exceed every guests expectations and this only helps us improve. Warm Regards,
2 night family trip Aug 15, 2014
Sarah
US
3.0 / 5Good
For the price the room was charged for it would be nice to get free continental breakfast. 39.00 for 2 adult breakfast which included scrambled eggs and sausage. And 2 orange juices.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Thank you for sharing your review. Thank you for taking the time to share your feedback. At full service Marriott's there is not a complimentary breakfast. However, the breakfast buffet includes all four of the hot items on the buffet line, plus fresh fruit, assortment if meats and cheeses, yogurts, cereals and pastries. The buffet also includes made to order omelets and waffles. It is a very large buffet and I have shared this review with our Food and Beverage Team, in case this was not explained or it was missed on the menu. I sincerely apologize for any miscommunication on the variety. Please know this is being addressed. I do hope that the rest of your stay was wonderful and you had a great time in San Antonio. Thank you again for your feedback. Always At Your Service,
1 night family trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
Very nice and clean hotel. Beds were comfortable, and walking distance from the River walk. Nice pool area.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your 5 Star review. I am thrilled you had a wonderful stay with us during your trip to this wonderful city. I am delighted you were able to enjoy our grounds, including the pool. It was our pleasure to be of service. Thank you again for sharing your experience . Always At Your Service,
1 night trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Love this hotel!"
My husband and I went as a back to school get away. Loved this hotel!! My first impression was of the staff... Every single person was friendly! Love the greenery and nature... Also, the breakfast was super nice! The pool area is very realizing!
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Ty, Thank you so much for sharing your recent experience at our hotel. Thank you for choosing to spend your last get away before school with us. It is an honor and a privilege to serve you. I am so pleased that you had a wonderful and relaxing time. I am thrilled to see your accolades regarding our team. I will be sure we share your review at our team rally on Friday's. Thank you again for taking the time to share your experience. It was a pleasure to be of service. Kind Regards,
Other trip Aug 18, 2014
Ty
US
4.0 / 5Excellent
"good hotel"
Hotel was great. Discounted my room because the TV did not work. Very close to the river walk. Staff was great
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Byron, Thank you for taking the time to share your experience. I sincerely apologize for the issue you experienced with the TV in room. I am happy to read it was addressed quickly and resolved to your satisfaction. We strive for a perfect stay and when things happen we want to go above and beyond to make sure it is resolved as quickly as possible, so you can continue to relax, unwind, work or see this amazing city. Thank you for your understanding and patience as we addressed this. I am so pleased everything else was great and the service you experienced was great as well. It was our pleasure to be of service to you. Warm Regards,
1 night trip Aug 9, 2014
byron
US
4.0 / 5Excellent
"Fancy"
When I first got to the hotel they gave me a Room in the first floor was not clean how supposted to be, it was no toilet paper. the room really had a funny smell and the room was for accessible ppl no tub didn't liked it at all but I request for another Room and it was much better..we did enjoy ourself after that..the staff very helpful at all the time, breakfast very good but expensive. The pool nice the peacock. This hotel is close to everything we didn't even used our truck bcause everything is close... I will recommend this hotel.. And a special thanks to Ernest always helpful..
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Paty, Thank you for your review and sharing your experience regarding your recent stay. I sincerely apologize for any issues you experienced upon arrival. I am very happy to read that you were moved quickly and enjoyed the room after that. I am thrilled that you encountered great and helpful service all the time during your stay. That is our goal and I know our team is committed to doing whatever we can to make sure our guests feel like this is their home away from home. I am also so happy that Ernest was always helpful. We will be sure to recognize him for his service. Thank you so much for letting me knows. Thank you again for your review and it was a pleasure to be of service. Always At Your Service,
Other trip Aug 4, 2014
paty
US
4.0 / 5Excellent
"IN THE HEAT OF THE NIGHT"
Overall great hotel! Love the resort feeling even though we are in the middle of a busy city. The peacock is beautiful. Love the lobby and restaurant . Only problems were the tub did not drain and was taking a bath during my shower. Air conditioning was not working and for paying 25 to self park I at at least expected to park on concrete not between trees on grass which was not to be parked on but there was not enough parking spaces. For the cost I did expect better accommodation s.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Shawna, Thank you for taking the time to share your feedback regarding your recent stay. I apologize for any issues you experienced and your review has been shared with our Engineering department. I apologize for any inconvenience you may have experienced. I am happy to read that overall you had a great stay and enjoyed the city and our hotel grounds. I am glad you loved our recently renovated lobby as well. It looks great. Thank you for sharing your feedback so we can continue to always strive to exceed our guests expectations. It was a pleasure to be of service during your stay. Warm Regards,
1 night business trip Jul 26, 2014
Shawna
US
3.0 / 5Good
"Close to downtown only advantage"
Carpet frayed at bathroom entry way. Panel on the bathroom wall broke and wouldn't stay closed. When I went to check out the clerk was going to charge me for one more night. I explained to her that I had already paid in full for the room. The clerk looked at her supervisor and very rudely stated "can you make her understand this". Needless to say when the supervisor looked at the computer she realized I had already paid in full. Rude, rude. Also no coffee maker in the room, no coffee in the lobby after 10 am.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you so much for letting me know about your experience and sharing your feedback. I am so sorry for this experience and want you to know that this was discussed with all Front Office Management and your reviewed was shared. We pride ourselves on giving excellent customer service and this does not meet my expectations or our hotels. Please know this is being addressed. Again, my sincerest apologies. Always At Your Service,
3 night family trip Jul 24, 2014
A Traveler
US
4.0 / 5Excellent
"HOTEL"
Hotel is family oriented, however nicer people should be at the check-in counter.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear GC, Thank you for sharing your comments about your recent stay. I have shared your review with our team. I apologize for anything that was not above and beyond friendly, which is our goal and our expectation. Please know this information has been reviewed. I am glad that overall you had a nice stay and felt it was a great hotel for families. There are beautiful grounds, peacocks a wonderful pool and great dining for all family ages. Thank you for your feedback. Always At Your Service,
2 night trip Jul 25, 2014
GC
US
4.0 / 5Excellent
"nice hotel"
If your not familiar with this place the front of the hotel is a bit unclear. The valet parking has a station under the parkway so we figured it was automatically valet. We drove down the little street way and for self parking you have to have your room key first. We then had to drive back around to were the valet was. Point across, just drive up to the valet and go from there. Other than that the staff was really helpful, the hotel was so nice, clean, just plain beautiful.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Thank you for sharing your experience and review regarding your recent stay. Thank you so much for your suggestions and tips on valet and self parking. I apologize for any confusion. We always appreciate feedback that makes anything easier for our guests, so thank you. I am very happy to read that you encountered helpful service and the property and grounds were beautiful. It is a beautiful gem on 6.5 acres. It is hard to believe we are right down town. Thank you again for your review and suggestions. It was our pleasure to be of service to you. Warm Regards,
1 night family trip Jul 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel close to the River Walk"
Great price for location. Easy walk to River Walk. Fun birds and Peacocks about the premises. Parking lot ($25 which is par for the area) overcrowded on Saturday night. Wonderful refreshing "peacock punch" and ice water with strawberries floating in it provided in lobby. Nice pool area with bar for drinks.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear c, Thank you for your comments on your most recent stay with us. We are pleased you were able to enjoy our pool area, Peacock Punch, and close proximity to the River Walk. We try to provide a great San Antonio experience for all of our guests and are happy to see we were able to hit the mark during your visit. Thank you again for your comments, and we look forward to hosting you again on your next trip to the area. Sincerely, Jerry - Guest Services
Other trip Jul 14, 2014
c
US
5.0 / 5Outstanding
"Great hotel and staff not far from river walk."
We got into town early and asked to park our car in their lot and the friendly staff actually gave us our room so we got to park and wash up before stepping out. The hotel has a great setup with a nice pool and cool lounge areas.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Andy, Thank you for your comments. We are pleased to read you had a wonderful experience with us and that we were able to check you in early. We look forward to welcoming you back to the hotel on your next trip to San Antonio. Sincerely, Jerry - Guest Services
Other trip Jul 14, 2014
Andy
US
5.0 / 5Outstanding
"Great place to stay for a weekend"
This hotel is perfect for a weekend trip. It is very close to the River Walk. The pool is nice and the breakfast buffet is really good. It is also kid-friendly.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Nelly, Thank you so much for your wonderful review. I am so delighted to see you were able to enjoy the hotel; especially the breakfast and our beautiful pool area. It is great for children and families as well. I hope they had a chance to see our peacock family at the hotel. Thank you for sharing your experience and it was a pleasure to be of service. Warm Regards,
2 night trip Jul 4, 2014
A Traveler
US
5.0 / 5Outstanding
It was great, personnel were very courteous, friendly, and helpful.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your review. I am thrilled that you encountered wonderful service. I team is very passionate about making sure our guests have a wonderful experience at the hotel and in the city. I will be sure to share your comments with our entire team. Always At Your Service,
1 night trip Jul 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful"
The hotel and grounds are gorgeous. It felt more like a resort than a hotel. It was refreshing to walk around outside in the garden or soak in the hot tub and relax and enjoy the beauty. It didn't feel like we were in the middle of a big city, and the Riverwalk is just a short walk away. Everyone was very courteous and helpful.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you so much for taking the time to share your review about your recent stay with us. I am thrilled you had a wonderful stay and were able to relax in our unique surroundings, yet still enjoy being right by all the San Antonio attractions. I am also delighted that everyone you encountered was helpful and friendly. Our goal is to always try to exceed our guests expectations and help however we can. Thank you again for staying with us and it was our pleasure to be of service to you. Warm Regards,
2 night romance trip Jun 8, 2014
A Traveler
US
2.0 / 5Fair
"Service should be better"
Turns out I left my cell phone at the conference down the street. My husband called my hotel to tell them it had been found. No note was left at my room, no phone message on my phone, no contact from the front desk. I had higher expectations for this hotel but found that the rates were wrong and had to haggle to get them fixed and felt the front desk service needed a better tone. The men who work outside to hail taxis were incredibly nice though! They offered me water when I would come back from the conference, which was a nice treat. I also asked for a quiet room and was placed outside the main street in front of the hotel. The comfort of my room would have been much better if their analog tv service didn't go in and out and it didn't take 1 minute to change between channels. I would think a hotel like Marriott would have better amenities to their guests.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Staller, Thank you for taking the time to share your feedback regarding your stay. I am very sorry that you had some issues during your stay and I sincerely apologize to disappoint you in anyway. This is not a typical experience at our hotel and hope that you can forgive us. I have shared your review with our entire team as well so that action is taken. I am happy to hear that you had a great experience with our valet team and I will be sure to recognize them. Again, I sincerely apologize for any issues during your stay and please know they are being addressed. I thank you for taking the time to share your feedback. Warm Regards,
4 night business trip Jun 7, 2014
Stallar
US
3.0 / 5Good
one night with parents come from France: Swimming pool size on the pictures are exaggerated compared to the real one.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Kay, Thank you for your review and for your feedback. I apologize for any issues experienced with the pool size. We sincerely try to dipict the hotel from the guests view. Again, thank you for your suggestion and I will be sure to revisit that during our next photography session. I do hope you enjoyed your overall stay with us. Again, thank you so much for your feedback. Always At Your Service,
Other trip Jun 16, 2014
kay
US
3.0 / 5Good
"dirty bathroom with urine in the toilet , no towel"
The hotel was very nice and the food was wonderful. Close to the river walk but the bathroom was a mess. There was urine in the toilet and no towels
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, I sincerely apologize regarding any issues. Thank you for letting us know so that we can address right away. We strive to exceed our guests expectations and I sincerely apologize to disappoint you in anyway. Thank you again for your feedback. Warm Regards,
Other trip Jun 2, 2014
A Traveler
US
4.0 / 5Excellent
"Riverwalk convenient"
This hotel is an easy stroll to the riverwalk, is welcoming and lovely. Self parking is a good alternative u f you want to sava a few dollars. Buffet breakfast is varied and they will make individual egg dishes to order and they perfoemed that very well with the eggs coming out perfectly. The best part of the stay is the quality of of the staff which was excellent when we were there.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Jane, Thank you for your review of your recent stay with us. I sincerely appreciate you taking time to share your experience. I am so happy you loved the location. We are almost in the center of everything; the Riverwalk, The Alamo, LaVillita, King Williams district and Hemisfair Park. I am also delighted to read your accolades of our team here. I am so happy that the service you encountered was wonderful. That is our goal and we genuinely want to do whatever we can to make sure our guests have a memorable experience while in San Antonio. Thank you again for your review. It was our pleasure to be of service. Warm Regards,
1 night trip May 24, 2014
Jane
US
5.0 / 5Outstanding
"Very Nice!"
This was our 2nd time to stay here and we will be back! No complaints at all! Keep up the good work!
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Joe, Thank you so much for your review and your rating. Thank you for returning to our hotel. We can not wait to welcome you on your next visit to San Antonio. Always At Your Service,
1 night romance trip May 24, 2014
Joe T
US
5.0 / 5Outstanding
Very nice! Close to River Walk. Everyone very nice!
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your review. I sincerely appreciate your feedback and for staying with us. It was our pleasure to be of service. Warm Regards,
Other trip May 27, 2014
A Traveler
US
4.0 / 5Excellent
"Pleasantly surprised!"
Ideal location close to the Riverwalk. Hotel is not too modern but large , comfortable room was perfect for my sisters and I. Spacious lobby and pleasing outdoor patios provided ample areas for relaxing. Close-surface parking was a definite plus for in and out excursions to the city.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Gloria, Thank you for your review. We were orginially build as a 4 seasons and we are a very unique property. We have original houses from La Villita on the grounds, as well as our German School House. I am so pleased you were pleasantly surprised and had a great stay. Thank you so much for chosing to stay with us. Always At Your Service,
Other trip May 27, 2014
Gloria
US
4.0 / 5Excellent
Great staff. Good location. Two blocks from river walk. Very reasonably priced. Pool is nice and the peacock is unique!
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you so much for your review. I am so pleased you had a wonderful stay. I am glad you were able to enjoy the beautiful pool and the grounds. The peacocks are something we are known for and they are a beautiful part of what makes our hotel special. Thank you again for your comments. Always At Your Service,
Other trip May 26, 2014
A Traveler
US
3.0 / 5Good
"Close to convention center"
The hotel was okay, nothing spectacular but it was within walking distance to the convention center as well as the river walk. The hotel staff was not very competent, Upon checkout, I was charged for the entire stay even though I had already paid it through Expedia. Clerk told me I needed to resolve that with Expedia. Finally, a manager showed up, not because I requested it, and I asked for assistance. She finally resovled it but was not very professional. Until this happened, I thought I would book that same hotel in the future but now I am not too sure I would like to.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, I am so sorry to read that you experienced difficulty in your reservation. I have shared your feedback with our Front Office Manager and we are working on a solution. This is not the norm for our hotel and I sincerely apologize if you did not receive the service you anticipated. We stive to exceed guest expectations and this will be addressed. Thank you so much for letting me know and sharing your feedback. Again, my sincerest apologies for any frustrations . Warm Regards,
Other trip May 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice"
We were pleasantly surprised about this lovely hotel. I would definitely stay again and loved the outdoors and the peacocks in the courtyard. Nice to sit outside and enjoy a glass of wine and relax after our long day.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Autumn, I love to read the reviews and especially when they are surprised when they haven't stayed with us before. We have such beautiful grounds and those peacocks are wonderful additions that add to the unique ambiance. Thank you so much for taking the time to share your experience with us. I am so delighted you ha da wonderful time. Always At Your Service,
1 night trip May 18, 2014
Autumn
US
5.0 / 5Outstanding
"Great location"
My husband and I were celebrating our 15th Anniversary and since we hadn't been to San Antonio in about 10 years we decided to go back. The Marriott Plaza was the perfect place. Within walking distance to the Riverwalk so no extra parking fees were required. Staff was very friendly and helpful with directions. Would definitely recommend.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Stacy, Thank you so much for sharing your review. Thank you for choosing our hotel to spend such a special occassion. Happy 15th Anniversary! I am so pleased you had a wonderful stay and we can't wait to welcome you back for your 16th :) Thank you for your comments and again, Happy Anniversary! Always At Your Service,
2 night romance trip May 16, 2014
Stacy
US
2.0 / 5Fair
"San Antonio get-away"
Elevator was broken. I booked thru Expedia on a Wednesday for nice room. Got a room with balcony view of parking lot at far end of hotel. Ac was broke and they could not change our room to a nicer view because the nice ones were booked on Thursday. (This is what I was told). Thought has great rate of $159 a night but when final bill charged was at $500 for three days two nights. Would rather have stayed at Hilton for that price. Wish was better experience. Was first time booking on line and any vacation at that since childhood.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for taking the time to share your review. I sincerely apologize for the issues you experienced during your stay. We try our best to accomdate all requests for room location whenever possible. I apologize for any other issues you experienced during your stay. We sincerely try to exceed every guests expectations. I am sorry to diappoint you in any way. Thank you for your feedback. It has been shared with our entire management team. Warm Regards,
Other trip May 19, 2014
A Traveler
US
3.0 / 5Good
You have to pay Park, that is an abuse! And the Personnal wasn't friendly!
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your review. Being downtown, every hotel that is right downtown does have a charge for parking. I am sorry for any issue this caused. I will share your feedback with our entire team. Again, I hope you enjoyed your time in San Antonio. Thank you for your feedback. Warm Regards,
Other trip May 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to convention center"
We stayed here for a dental conference, and had a great time! It was only a 10 minute walk to the convention center, and 5 minutes to the river walk. The staff was friendly, the rooms were comfortable, and the atmosphere was beautiful. The first morning, I ordered room service, and they were 5 minutes later than they said they would be. I was a little irritated. But, when they came to deliver my food, I didn't have to say anything. She asked me what time it was, and said "Oh, it looks like I'm a little late. We can charge this to the house for you." Problem solved!
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Toni, Thank you so much for taking the time to share your review on your recent stay. I am videlighted to read that y ou had a great stay.I apologize for your room service order not being on time, however, I am glad that our team, as you can see, take great pride in following though on our promises. Our goal is to exceed every guests expectations and when something happens, we do our best to resolve the issue and make sure our guests leave happy and knowing we truely care about them. Thank you again for your review. Always At Your Service,
2 night business trip May 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Next time? Back to the Marriott Plaza!"
Our trip was hectic, full of logistics, requests, etc. All of the staff, from the bellmen to the desk staff to the bar tender to the engineer to the event staff, were helpful, kind, and thoughtful. This hotel is a little off the "main drag" but close to everything, especially if you take the River Walk. My whole team recommend it thoroughly! The next time we travel to San Antonia, this will be the first choice for our hotel.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Barbara, Thank you for taking the time to share your experience. I am thrilled you had a wonderful stay and each team member you encountered was ready to serve. It is our pleasure to be of assistance and thank you for being our guest. I am glad you liked the location and hope you were able to see all the amazing sights of San Antonio. I hope you had a wonderful time in San Antonio and hope to see you during your next visit. Always At Your Service,
1 night business trip May 2, 2014
Barbara
US
5.0 / 5Outstanding
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your review. I hope you enjoyed your visit to San Antonio. It was our pleasure to serve you. Warm Regards,
1 night family trip Apr 19, 2014
A Traveler
US
5.0 / 5Outstanding
"We will come back on our next trip!"
My boyfriend and I loved everything about this hotel. When we come back to San Antonio, we'll be booking at this hotel again. Note: majority of the hotels in San Antonio/Alamo area will charge you parking so you just have to accept it.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Marie, Thank you so much for your review. I am delighted youa nd your boyfriend had a wonderful stay. It is our goal to ensure each guest has an amazing time. Thank you for sharing your experience. Always At Your Service,
1 night romance trip Apr 18, 2014
Marie
US
5.0 / 5Outstanding
"great price, great service, and peacocks!!"
Wonderful hotel, friendly staff, wonderful food, beautiful grounds and loved the peacocks!! Will stay again and already told all my friends :) overall this is a great place to stay..not to mention the price was very affordable.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Shannon, Thank you for your wonderful review and for telling your friends. I am truly delighted you had a great experience while in San Antonio and at the hotel. It is our pleasure to be of service. Thank you again for sharing your experience. Best Wishes,
2 night trip Apr 11, 2014
Shannon
US
5.0 / 5Outstanding
"Wonderful Stay"
There was no area this hotel lackied in.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you so much for taking the time to reivew your stay with us. We hope you had a wonderful time at the hotel and in San Antonio. Always At Your Service,
3 night trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
Location of hotel is excellent - close enough to the action but far enough away from the roudiness. Kids loved the peacocks in the gardens!
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Becky, Thank you for your review of your recent stay. I am happy you enjoyed your time here and that your kids loved the peacocks. They steal the show for sure :) Thank you again for your feedback. Always At Your Service,
Other trip Apr 22, 2014
Becky
US
4.0 / 5Excellent
"Nice hotel walking distance to the Riverwalk."
We stayed two nights at this hotel, we were two families with kids, and it is a very convenient location to walk to the Alamo, Riverwalk, La Villita, etc. They give us the worst rooms in the hotel during the check in, they didn't have a tub, only a little shower with a plastic curtain, and they were not connected -a thing that I have required having children. Another member of the staff easily gave us better and connected rooms, so I think they wait to see if you complain or not. The breakfast was not good, we have to wait almost half an our for bread and pancakes.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Mariana, Thank you for sharing your review. I am glad overall you had a great stay and enjoyed the location. I sincerely appreciate your feedback on the areas you felt we need to improve upon. I have shared your commnets with our team. Thank you for your feedback and for taking the time to share your review. Warm Wishes,
Other trip Apr 21, 2014
Mariana
US
4.0 / 5Excellent
"Great Location"
The hotel was situated in a great spot. The staff was very accommodating and friendly - always willing to help in any way they could. The pool was very nice and quiet the first few days until all the families arrived with their kids and pool toys in tow....but nice overall. It would have been nice if the pool bar was open since the pool was very crowded; the waitress had to run in and out to bar/kitchen area so the wait for food and drink was a bit long - but she did the best she could and was very pleasant. It would have been nice to have had coffee available in the lobby - being a Marriott Reward member I also would have appreciated being told about the Concierge Level that was available - found out on last day there and it was closed that day because it was a Sunday. Overall though it was a great experience - the unfortunate thing was the daily price for self-service parking - I think the price is too high....
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear PJ, Thank you for taking the time to share your review on your recent stay. I have shared this with our leadership team. Our pool bar opens Memorial Day and is always a big hit. I apologize for any issue this may have caused. Our lounge can always assist our guests in any beverage orders and we also sell beer and wine in our Corner Pantry which is open 24 hours. I am happy that the serivce you encountered was accomodating and friendly. We strive to make each stay memorable. Thank you for your feedback and for your review. It was our pleasure to serve you. Warm Wishes,
Other trip Apr 21, 2014
PJ
US
4.0 / 5Excellent
"Great view"
Great hotel, great view, love the peacock by the pool. Only wish that parking was included with the room. But overall great hotel
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Jay, Thank you for your review. I am happy you enjoyed your stay overall and especially enjoyed the grounds and the peacocks. Thank you for your understanding with parking. Being downtown, ever hotel and area has the charges. I appreciate your understanding. Thank you again for sharing your experience. Warm Regards,
Other trip Apr 9, 2014
jay
US
4.0 / 5Excellent
"Great view"
Great hotel, great view, love the peacock by the pool. Only wish that parking was included with the room. But overall great hotel
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Jay, Thank you for sharing your review. I am so delighted you had a wonderful stay. Thank you for your understanding regarding the parking and being downtown. I am glad the rest of your stay was wonderful and you loved the view of the our beautiful courtyard. We hope to see you again during your next visit . Warm Regards,
Other trip Apr 9, 2014
jay
US
5.0 / 5Outstanding
"Right in downtown"
Didn't stay in the actual hotel much but it was really nice. I'd definitely stay there again
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Keith, I am glad you enjoyed the hotel. Thank you for stopping by to take a look. It will be our pleasure to serve you in the future. Warm Regards,
Other trip Apr 8, 2014
keith
US
3.0 / 5Good
"not worth it"
The room was very clean everyday but the hotel hallway isnt. The pool is very very small and if you go in a weekend you dont have a spot to get into. The bad part of the hotel is the parking lot...25 dlls daily rate...really??? Cmon that should be included in the room's price already or not charge it at all.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Joe, Thank you for taking the time to share your feedback. It is very important to me and I review with my team daily. I have addressed your concerns with housekeeping. I am sorry you were not able to find a spot for the pool and you were unhappy with the charge for parking. Being downtown, we are competitive with every full service hotel in this area. There are other options other then the hotel lot, which our front desk does keep a list in case guests prefer other options. We strive to always accommodate each guest when we can. I am so sorry for any inconveniences you experienced. Thank you so much for your feedback. Warm Regards,
3 night family trip Mar 21, 2014
Joe Gzz
US
5.0 / 5Outstanding
"Awesome"
I loved everything about this hotel! The beds are so comfy!!
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Jessica, Thank you so much for taking the time to share your review. I am so pleased you loved the hotel. That is our goal and our team is thrilled! It was our pleasure to be of service. Sincerely,
1 night family trip Mar 15, 2014
Jessica
US
3.0 / 5Good
"Maintanance?"
Nice folks, friendly and prompt service. Tub did not drain in the first room; moved to the second room and one of the twin beds was broken (sagged in the middle). Seems like there may be maintenance issues?
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Valued Guest, Thank you for your review and your feedback. We do need more information to be able to really research these issues. However, these was discussed, as all our reivews are, with our entire team. Thank you so much for letting me know so we can look for any issues such as these. Thank you again for your feedback. Everything we do is aimed at making memorable experiences. Anything we can do better, we will put our 100% effort into correcting. Always At Your Service,
1 night trip Mar 16, 2014
A Traveler
US
3.0 / 5Good
"Nice location, good service, dirty sheets."
Upon check in we were put into a double bed room and had to request we be be moved to the king room we booked. A man nicely met us upstairs and showed us to our new room and ensured we were happy with it before leaving. We headed back out to the river walk and returned later that night. Due to some miscommunication in the little shop in the lobby and our earlier mishap the lady at the front desk gave us a key to a lounge that had free sodas and snacks, which I thought was nice. Upon returning to our room we found our sheets to be stained. It was already late and I did not want to go through the hassle of complaining or having them changed. Even though it looked as if the stains were older and the sheets had been washed I was grossed out by it. Even though the service was not directly bad I felt as if the room switch and stained sheets should not have happened considering what I paid to stay there.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear B, Thank you for taking the time to share your feedback. This information has been shared with our Director of Housekeeping and our entire team. We take these comments very seriously and immeidietly action is taken. I am happy to hear our team did whatever we could to help recover your stay. Thank you for taking the time to share your feedback. Warm Regards,
Other trip Mar 19, 2014
B
US
5.0 / 5Outstanding
It was good, except the hotel did not have our reservation. Had to call several places to confirm. The confirmation # hotels.com gave was a different one that Merriot had. They told us that they don't have to guarantee a room that's booked through a third party. We found this a bit disturbing.
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Dear Bryan, Thank you for staying with us. The rooms allotted for not only third party but for all reservations are General Room types. This can be due to a certain room type already being sold out. so we can not guarentee a specific room type. I apologozie for any inconvienience this may have caused you. I am happy that the rest of the stay went well. We strive to make sure every guest has a wonderful stay. Thank you for your feedback and for taking the time to share your review. Always At Your Service,
1 night family trip Mar 14, 2014
Bryan
US
5.0 / 5Outstanding
"assistant manager"
it was awesome
Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio
Thank you for your review. I am so please you had an amazing time. Thank you for choosing to stay with us. Always At Your Service,
2 night business trip Mar 14, 2014
A Traveler
US
4.0 / 5Excellent
"It's the staff!"
Let's start with the hotel. It's perfectly nice, and conveniently located. I'd describe the rooms as slightly dated, though very comfortable. Let's talk about the staff. They were absolutely top notch. Natasha, who works the front desk, is deserving of a promotion. Talk about going above and beyond! I had an unfortunate incident with a suit button and asked if she had a sewing kit. For the next ten minutes she became a professional seamstress and repaired my jacket with a smile. Amazing! The concierge was also wonderful, as was the staff at the hotel's small but comfortable bar. I'll definitely be back.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Paul, Thank you so much for your review. I am thrilled you had a great stay and that the staff was wonderful. I shared with you entire team your story about our host, Natasha. She is amazing and and truley shows a great example of how each of us want to go above and beyond to ensure our guests have what they need to enjoy their stay. Thank you for choosing to stay with us and for sharing your experience. Always At Your Service,
Other trip Mar 9, 2014
Paul
US
5.0 / 5Outstanding
"Nice Hotel"
Our room was huge, we had 5 people staying in a room with 2 double beds and we had room for an air mattress. The only complaint I have is there is no free breakfast, and we could not find coffee in the lobby. We either had to make it ourselves or spend $5 a the hotel bar. They have nice options in the store in the lobby for medicine or snacks, and there is even a peacock and peahen that roam the yard! The hot tub and pool area is beautiful, with towels outside. Staff was very friendly. Parking was about $25 a day. Overall a very enjoyable stay! Super easy to walk to the riverwalk.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Katie, Thank you for taking the time to share your feedback on your recent stay with us. I appreciate your feedback. Being full service we do offer a restaurant, so unlike other select service Marriott's, there is a cost to that. Thank you for your suggestion on the coffee. We are always open to ideas and will review with the brand guidelines. I am so pleased that you enjoyed the grounds and that the team you encountered was always friendly and helpful. Thank you for staying with us and it was our pleasure to be of service. Thank you! Warm Regards,
Other trip Mar 3, 2014
Katie
US
3.0 / 5Good
"Nice hotel, convenient location"
Enjoyed our stay in San Antonio. Very convenient location - walking distance from the River Walk and The Alamo. Would have rated higher if they had a restaurant that served dinner - my wife was sick one of the days and we wanted to have a quick dinner but had to walk out to a nearby restaurant instead.
Genuine Expedia guest review
Response by Marriott Plaza San Antonio
Dear Aditya, Thank you for your review. We do have a restuarunt onsite that serves dinner. I hope this is the correct Marriott location. Our Anaqua Grille is open daily from 6:30-2pma (Saturday and Sunday open at 7:00am)and 6pm-10pm for dinner service and 6am-11pm room service is available. I apologize if there was any confusion. Thank you for your review. Warm Regards,
Other trip Feb 18, 2014
Aditya
US
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