I was disappointed that at the snack bar ther were only Pepsi products available.Being a realTexan I do not drink Pepsi. On my way to my room I met a maintenence man and asked where I might find a DR Pepper he said the hotel only offered Pepsi. Later I went to the desk to inquire where I might find a Dr. Pepper and was told to go the bar, the bartender […] got me one and gave it to me. I then went back to my room and the maintenece man knocked on the door and presented me with two Cokes. Wow what great service. The next morning the valet guys went out of there way to offer me exemplery service.Thanks for a great experience. Read moreGenuine Expedia guest review
Response by Marriott Plaza San Antonio Thank you so much for sharing your WOW service story. That is always our goal. We will always do our best to go above and beyond for a guest to enjoy their stay. T Thank you for choosing to stay with us and we look forward to your next stay when you come to San Antonio! Always At Your Service,
"Great for everyone"
I enjoyed the view of the pool and how close it was to the riverside.Genuine Expedia guest review
Had a confirmed reservation for a room with a king bed. When we arrived we were given a room with two double beds and told there were no other options. Would have stayed somewhere else had we known the reservation would not be honored as made. Another "Pepsi" hotel - no other brands available.Genuine Hotels.com guest review
"Great for family"
Very relaxing setting for a family. The enclosed courtyard gives kids a place to go outside of your room and the lobby. Outdoor pool, hot tub, fire pit and roaming peacocks provided hours of fun.Genuine Expedia guest review
Overall this is one of our favorite hotels in one of our favorite cities. I only wish the rates were not so high.Genuine Hotels.com guest review
I was quite disappointed when I arived after 3PM on Sat only to be told the room was not ready, but would be in 30 minutes. One hour later and no phone call and after being on hold for 10minutes I was finally told the room was ready. Everything else went well and the staff are all quite friendly and helpful.Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio Dear Frank, Thank you for taking the time to share your review. I apologize for us not calling you when your room was ready. Our check in is a 4pm but we always do our best to accommodate any early check in requests. I will be sure to speak to our Front Desk about not getting the return call. Thank you for letting me know. I am very happy that everything went well and that the team provided excellent customer service through out your stay. We hope to see you back during your next visit to San Antonio. Always At Your Service,
"Perfect for TMEA visit"
Everything was perfect, except: The hotel needs more or large lifts. We got tired of waiting, so we walked down the stairs with all our stuff. When you are paying this much money for a hotel you shouldn't have to do that.Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio Dear S. Stewart, Thank you for taking the time to share your review.Thank you for the feedback on the elevators. I will share your feedback accordingly. I apologize for any inconvienience . Thank you for your patience. Please let me know if you have any other comments or suggestions. Always At Your Service,
"Above and Beyond Service"
Ok, 1st of all, I seriously do NOT write reviews, but I TOTALLY feel this time it's worth it. I stayed at this hotel Jan 25-27, and was in San Antonio for a friends wedding, so I wanted to make sure I made the most my stay. The room was very relaxing. I mean, what's better than having your coffee on your own patio in the morning?? Room Service was prompt, […] and I appreciated the order confirmation before my meal was brought up. The staff was INCREDIBLE!!! I was Pleasantly surprised when I called down for a cab before meeting friends (both nights), and the front desk transfered me to the valet to be driven to my destinations, AND they were even available to bring me back to the hotel. Talk about ABOVE & BEYOND Service!! Brittany, Joe & John were all very friendly (as was the rest of the staff), and made me feel right at home from the moment I arrived in valet. As a single woman traveling alone, I would definately stay here again! GREAT SERVICE ALL AROUND!! GOLD STAR!! Read moreGenuine Hotels.com guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for taking the time to share your experience at Marriott Plaza San Antonio. I am thrilled that you had such an awesome experience. I will be sure to thank Brittany, Joe, John and the entire team for always going above and beyond. That is our goal. Thank you again for your accolades and I will be sure to share with the entire team. We all hope to see you back during your next visit to San Antonio. Always At Your Service,
""Like home" in San Antonio, TX"
What a lovely setting for a hotel. I enjoyed the location & the nearness to the Riverwalk. The staff was so courteous & helpful. I really enjoyed San Antonio & would go there again. In addition I would stay at this hoetel.Genuine Expedia guest review
Courteous, friendly staff. Room sevice food delicious and timely. Thank you for our great stay. Location perfect for walking to Alamo, River Walk and Alamodome.Genuine Hotels.com guest review
"Good location for a weekend trip."
The hotel was clean and in nice condition. The garden courtyard is pretty and nice to walk around. The pool and hot tub were open and usable even in December. The restaurant on site is expensive and the food is not bad. However, the breakfast buffet was around $20 a person and far over priced. The hotel is in a great location, most attractions are within […] close walking distance (alamo, riverwalk, hemisfair park, etc.) Read moreGenuine Expedia guest review
Response by Marriott Plaza San Antonio Dear LW, Thank you for staying with us at the Marriott and taking time to share your review. Thank you for your feedback on the restauraunt. The buffet offers many options, plus unlimited cook to order eggs, waffles and unlimited trips to the actual buffet line where there are cereals, yogerts, daily hot items, fresh fruit, cheese, salmon, juices and many other options that we rotate out. I am happy that you loved the location and the grounds. It is beautful! Thank you again for your feedback and your review! Warm Regards,
Room was nice and clean.Genuine Hotels.com guest review
Very clean & nice. Staff was very friendly.Genuine Hotels.com guest review
"Mislead! But still overall very Nice!"
The hotel overall was very nice, beds were comfortable room clean! We liked the fact that this hotel is not right on the riverwalk, but not far from it , well within walking distance. However, the Hotel staff mislead us into believing that our rooms would have balcony's! When in truth, none of the rooms on the second floor have actual balcony's they […] are just sliding doors that open to an railing balcony look-a-like we were bummed. As it turned out we were hardly there long enough to have even enjoyed one. But if you stay here make sure you specify a room with a balcony, and a view of the pool area very pretty. The food in the restaurant was great, a bit pricy but for an late night appetizers it was plentiful for the price. Overall it was great, if they would have given us a real balcony I would have given this hotel 5 stars! Read moreGenuine Hotels.com guest review
"Saving water, internet and parking"
The hotel has signs saying it wants to save water by not replacing the towels. I kept the towels hung indicating that we did not need new ones, yet the staff ignored the request. Parking was expensive and not mention on the web. Breakfast was $$$$ per person. The web fee was for only one devise. Again not mention on the web. Will not be staying there […] again. Read moreGenuine Hotels.com guest review
"Great place for a weekend getaway!"
The hotel, while off the beaten path was still very close to all that the river walk area of SA has to offer! The staff were wonderful and even though they were booked solid they managed to keep everything under control. Will stay here again for sure!Genuine Hotels.com guest review
no coffee machine in hotel room or iron, did not have a mirror with good lighting or close enough to my face so I could see what I was doing had to seat on table and take the lamp shade off. and seating at the fire pit there we had to seat on concreteGenuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for your feedback on your recent stay with us. Often times our guests miss the coffee makers, they are located in the cabinet under the TV. I apologize that there was not an iron in the room. If you would contact me to speak on the stay, I would like to know what room you were in. I do hope that you called down to let us know so we could correct right away. The fire pit is stucco and is designed in to capture the hold San Antonio feel. I apologize if you were uncomfortable and we can always accommodate a cushion if ever needed. Thank you again for your comments, suggestions and feedback. Please contact me directly if you would like to discuss further. Always At Your Service,
Dog friendly!!!!!Genuine Hotels.com guest review
"nice location, nice hotel, nice personnel"
It was a very clean and well upkept hotel, the only problem was that being a paying customer we were charged a $23 parking fee and the internet service was not complimentary there was a fee charged for that alsoGenuine Hotels.com guest review
"Not enough shampoo, no coffee pot in room"
Very good but a bag of chips. $5--give me a break!!!Genuine Hotels.com guest review
"Lower level, than expected."
No clear info during check in, 3 phone call needed to ask for the menu at the room, plugged bath tub, no info regarding laundry, etc.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dean Valued Guest, Thank you for your comments and feedback regarding your recent stay with us. I ahve shared your comments with our management team, as this is not up to the level of excellence we stirve to be at our hotel and as a Marriott property. Please contact me directly should you ahve any other comments of suggestions. I appreciate you letting me know. Always At Your Service,
Reservation was for two full beds and a a king, find out they don't have any such large rooms, no any way to offer any other options other then two full size beds, very disappointedGenuine Hotels.com guest review
Good location, easy to check in and out of within walking distance of downtown attractionsGenuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for taking the time to share your review. I al so happy that you had a great experience. We have a great location and we are here to help in any way we can. I hope to see you on your next trip to San Antonio!
very nice comfortable beds and the room very nice also. location was okayGenuine Hotels.com guest review
"Close to the Riverwalk"
It was a beautiful hotel and a couple of blocks from the Riverwalk. Beautiful room and very comfy bed!Genuine Hotels.com guest review
Very pleased with my stay here. Spacious, elegant rooms with nice balconies. Bed and pillows were cozy and very comfortable. Grounds were beautiful and well maintained. Walking distance to Riverwalk and to other great attractions. Would definitely stay here again.Genuine Expedia guest review
I like the hotel. costly for parking ur car. complian about tv not working did not fix.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for choosing to stay with us at the Marriott for your recent visit to San Antonio. Being in downtown and limited parking, all San Antonio hotels charge for self parking and valet. We always ensure we are competitive within the area. Thank you for letting me know regarding the TV. Please contact me directly so I can get further information. I apologize for any inconvenience this may have caused. I do want to be sure this is resolved. Thank you again for your comments and your feedback. Always At Your Service,
Good stay, friendly staff, easy to access major freeways, only down side is the parking isn't free for the hotel.Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio Thank you very much for taking the time to share your experience with us and for your kind words about our team which we are extremely proud of. We so look forward to the pleasure of your stay very soon.
"No thank you"
The hotel itself is very pretty and the pool was nice. Other than that our experience was dissatisfying. The food from room service was horrible. The hotel staff was rude and unhelpful.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for choosing to stay with us at the Marriott for your recent visit to San Antonio. I was very disappointed when I read your review in regards to some issues you experienced. This is not the norm for our hotel, so I am very concerned about your experience. If you would contact me directly so that I may get more information in order to further correct this issue. Thank you for letting me know and I look forward to hearing from you. Thank you again for your comments and your feedback. Always At Your Service,
"perfect spot to enter riverwalk"
courtyard very secluded and well kept.Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio Thank you so much for your review of your recent stay at the Marriott Plaza San Antonio. We are delighted to learn that you enjoyed our beautiful courtyard area as it is very quiet and set back to enjoy. We look forward to having you stay with us again in the near future.
Hotel was not as nice as I expected but service was excellent.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Valued Guest, Thank you for taking the time to share your experience during your recent stay with us. I am thrilled that the service you received was wonderful. When you stayed we were still working on our new lobby and bar area. That has since been revealed and really adds a lot to our lobby and bar. I do hope you come back and see the great improvements. Thank you for your feedback and for choosing to stay with us at Marriott Plaza. Always At Your Service,
"Great hotel on historic grounds and close to downt"
Loved the historic grounds, nice pool, and good breakfast.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Elisabeth, Thank you for taking the time to share your experience during your recent stay with us. I am so happy you enjoyed our grounds and all the unique history it has to offer. I am happy you were able to take advantage of the beautiful pool and enjoy the breakfast. Thank you so much for sharing your comments and feedback. We hope to see you back during your next visit to San Antonio. Always At Your Service,
The room was very clean and welcoming. Located near the river walk and other venues. Staff were very helpful and curtious upon arrival.Genuine Expedia guest review
Response by Marriott Plaza San Antonio Dear Bobby, Thank you for taking the time to share your experience during your recent business trip with us. I am we met your expectations and that the team was very helpful and friendly. That is our goal and we want to be sure we help each guest feel more at home. We hope to see you back during your next visit to San Antonio. Always At Your Service,
"Do not waste your time or money here"
The stay was bad from the beginning. I pull up to valet and let the valet know I will need to check in. She tells me that it will be 29 a night or 20 cash if I don't tell anyone. I tell her no thanks as I like to keep things on the up and up. Not a good first impression to say the least. Go to the room and pull back the covers (checking for bedbugs) […] and there is blood on the coverlet. It did look like old blood that had been washed but no one wants to see that. The room was delapidated with missing outlets and patched walls. The concierge was rude! Just a bad time all around Read moreGenuine Hotels.com guest review
"Valet Parking Attendant MIA- Not worth $30 night"
This is one of our favorite places to stay during the summer months when we visit the San ANtonio area. We are generally quite pleased but this past experience was a disappointment. Our main complaint is with the valet, or lack of. We opted for the $30 a night valet parking but every time we went to get our car, the valet person was MIA. We would wait […] for 10 min or so expecting someone to come but nothing. On at least 3 occasions on our two night stay, we had to go find someone at the front desk to find our keys and go get our car. We stayed there over the labor day holiday and both times were fairly early in the evening at about 5:30 and 7:30 pm. Same thing happened when we returned later in the evening. No one was available so we had to park our own car and then leave the keys at the front. The front desk clerk told us that the valet person was out picking up a guest from a restaurant. If the hotel is going to charge $30 for valet, they need to have enough coverage for these things. Aside from this annoying problem with parking, our stay was great. Read moreGenuine Expedia guest review
Response by Marriott Plaza San Antonio Thank you for taking the time to provide insight into your stay with us. Each and every response you provided is greatly appreciated for its constructiveness and for the assistance it provides to me and my staff to correct any weakness in our service. At the Marriott Plaza San Antonio Hotel, we are committed to providing the highest level of service to our guests. And, while we do many things well here, our failure to insure an immediate and friendly service at the valet, as well as the information that would have enhanced your stay in San Antonio is inexcusable, but I assure you, is being urgently addressed. I know your next stay with us will reflect the daily improvements we are working diligently to implement. Once again, thank you for taking the time to help us improve!
"Secluded and spacious grounds and nice pool"
This Marriott will be our mainstay in San Antonio. We like every aspect of it and especially the privacy, a little oasis in downtown San AntonioGenuine Hotels.com guest review
Response by Marriott Plaza San Antonio Thank you very much for taking the time to share your experience with us and for your kind words about our hotel which we are extremely proud of. We so look forward to the pleasure of your stay very soon.
"Will return very soon."
Very enjoyable stay for myself. Will be back in a couple of weeks.Genuine Expedia guest review
Hotel needs microwaves in the rooms for convenience and emergency needs.Genuine Hotels.com guest review
The cleanliness of the property was disappointing. The pool area was dirty and the pool was disgusting--looked like it had not been cleaned in a long while. The towel return was overflowing with used towels. The restaurant was not clean my water glass, fork, AND napkin were dirty! I was shocked! Our room was not cleaned at all. We called the front desk […] and asked why the room had not been cleaned. The front desk staff was rude and offended that we called. Finally after several calls, we recieved fresh towels and trash pick up, but not one staff member apologized for any inconvenience! We will not stay at this Marriott again. Very disappointed! Read moreGenuine Expedia guest review
Response by Marriott Plaza San Antonio Thank you for taking the time to provide insight into your stay with us. Each and every response you provided is greatly appreciated for its constructiveness and for the assistance it provides to me and my staff to correct any weakness in our service. At the Marriott Plaza San Antonio Hotel, we are committed to providing the highest level of service to our guests. And, while we do many things well here, our failure to insure an immediate and friendly welcome at the front desk, as well as the information that would have enhanced your stay in San Antonio is inexcusable, but I assure you, is being urgently addressed. I know your next stay with us will reflect the daily improvements we are working diligently to implement. Once again, thank you for taking the time to help us improve!
Everything was great except for parking. we paid $23.00 separately for parking only to find gate wide open to public and parking lot full upon our return for the evening. Staff offered to park my vehicle for me because it would have to be parked in the lot illegally, however could not answer my question as to who would be responsible if my car was damaged […] while parked this way. Everything worked out fine, but should be addressed. Read moreGenuine Hotels.com guest review
"A great get away"
The hotel is conveniently located just a block from the river and La Villita. The grounds and pool area are wonderful with shady oak trees, fountains and birds walking the grounds. The rooms have just been remodeled and were comfortable and clearn. We come to San Antonio multiple times each year. This is our preferred place to stay now.Genuine Hotels.com guest review
"Great hotel for a family vacation."
it was very pleasant. Everyone was very kind and eager to help you out.Genuine Expedia guest review
"what I didnt like about my stay."
The beds were uncomfortably. We took showers and have to stand in water up to our ankles.Genuine Expedia guest review
not informed when we booked about the $100 non-refundable fee to have our small dog in our room. they did waive their $25 surface lot guest parking fee, that by the way we not informed about when we were booking. Otherwise it was just fine, same as it was 14 years ago when we last stayed there.Genuine Hotels.com guest review
Response by Marriott Plaza San Antonio The Marriott Plaza San Antonio extends sincere apologies for any disappointment you had experienced during your stay. Unfortunately, we do have a non refundable pet fee so we can deep clean the rooms for allergy purposes when guests bring their furry friends but I understand why you were disappointed by not being aware. We were thrilled to read how you enjoyed the rest of your stay and we hope this experience will not deter you from choosing our hotel again should your travels bring you back to San Antonio!
"Nice place for the money"
We have stayed at a variety of Marriotts in San Antonio and considering this ones price and location it is a good deal. The walk to the riverwalk isn't a big deal and this averages about $100 less per night. The parking was a little higher than we have paid at other hotels in town, but certainly not more than the price difference. We enjoyed the pool […] area and outdoor bar. We would recommend it to others. Read moreGenuine Hotels.com guest review
I requested the Garden View side of the hotel and all I could see was tops of trees. I requested a change and because the hotel was completly booked I couldn't get the room changed. I booked two rooms and on one day one of my rooms was not cleaned. No coffee was in my room.Genuine Hotels.com guest review
I must say i was not very satisfied when i first got to the hotel check-in was at 4, we arrived at 4:30 our room was not ready i was told that they would call as soon as it was ready we waited for about an hour went to check if it was ready and they already had the room available. I was upset because i was told they would call as soon as it was ready. […] I expected more out of this hotel. The room and hotel were excellent but i was disappointed with the service. Read moreGenuine Hotels.com guest review
"Great place to stay!"
Very comfortable beds, great staff and a clean facility!Genuine Expedia guest review
"WHERE TO STAY"
LOVED EVERYTHING ABOUT IT, JUST NOT TOO CLOSE TO RIVERWALKGenuine Hotels.com guest review
"Be Cautious of hotel room photos"
Be advised that what you see in the room photos is NOT what you are going to get at the hotel. I was expecting the room I saw in the photo online and it was NOTHING like it. The room was ok, but not at the level I expected for the price I paid for it. I was disappointed with this and felt like this was a bait and switch deal !!!!Genuine Expedia guest review
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