"mediocre service and ambience"
On the positive side: I was given an immediate change of room when I objected to being next to the renovation site. The second room was quiet, spacious and comfortable. I liked having individually controlled air conditioning, however the negatives are: the room was only clean on the surface, multiple splashes on wall. Blood? Don't know but not pleasant. […] A one inch border of thick dust around the entire room against the skirting board, shower had a lot of black mould on the tiles and grout. Dirt around tap base. Toilet seat damaged and very dirty around the hinge area. Room service breakfast arrived cold and not as ordered and no salt or pepper. Replacement was hot, still not as ordered and empty salt cellar. Overall this hotel is definitely not worthy of 4.5 star rating. Meals other than breakfast were well cooked and presented but very lacking in vegetables. Read moreGenuine Hotels.com guest review
"Perfect for visit to University of Melbourne"
Perfectly comfortable hotel and room. Bathroom a little tired and small but not really an issue. Good breakfast and helpful staff. Ideal location for the university but also very easy to get into city centre on tram.Genuine Hotels.com guest review
"very disappointing experience"
Service is really bad. polite but extremely inefficient. Hotel booked us wrong day for airport pick up. They called me the day before we were to check in to relocate us to a another hotel which we declined. newly renovated bathroom was flooded after two person's shower . It was so bad that the water started dripping on the carpet in the room . We had […] to call room service who came and put towels on the wet carpet. We have never stayed in such a bad hotel whoch costed us $200 per night. Total disappointment. Read moreGenuine Expedia guest review
"Could be improved"
Original staff could not have been more helpful and friendly, but later in the day I discovered 2 pillow cases which were dirty and had long hairs on and the receptionist was less than apologetic and made me feel unnecessarily fussy when I asked for clean ones. The housekeeping staff were quick and efficient though and did ask noisy neighbours to quieten […] down. Our so called family rm for 50 yr old mum n 27 yo, 16 and 14 yo boys was 2 queen beds and a bathroom door that was difficult to open and close and being a bifold kept everyone else in the room very aware of what was happening iin the bathroom - full sound effects! Sound proofing between rooms was poor and it was a noisy night with people wandering corridors at all hours. Read moreGenuine Expedia guest review
"Ideal location & good service"
Very helpful staff Great location Good food Free WiFi but kept failingGenuine Expedia guest review
I was disgusted to find a stranger coming into my room who had been allocated my room plus room keys, by reception. Reception's consideration of guest's personal security was totally lacking. Surprisingly I hadn't been able to find any security box in the room so my personal valuables were not secure and could easily have been removed if I hadn't been […] there. Fortunately the stranger was honest but hotel security at Rydges is unacceptable. Read moreGenuine Hotels.com guest review
the hotel was very close to our event and reasonably pricedGenuine Expedia guest review
"Room not cleaned properly"
All the cleaner did was make my bed, glasses were not cleaned or changed and toiletries not replaced. There was work going on to the rooms on my floor which was not stated when I booked. There were dirty foot prints and dust all over the carpet and skirting boards. Plus a large metal crete was left outside my room for the whole of my 2 night stay.Genuine Hotels.com guest review
"Needs a refit"
The place needs a refit, some rooms are refurbed, some not.Genuine Expedia guest review
"Great location and a good price"
The location is excellent, we could walk to Lygon Street and surrounds. We were happy enough with the room for the price we paid, we got an online deal which was reasonable but I would not pay the normal rate for the room. Our room was small but cozy, nice comfortable bed, goodmTV, fridge and view from window. The heating took a long time to work out […] and had to call to reception twice to get soemone to come up and help with it. Eventually between the two of us we got heating to work. Read moreGenuine Hotels.com guest review
great value for money. The room was spacious but the furniture are a little worn. it was not located in the city cbd but the walk into the city was ok and the tram stop is just outside the hotel. the hotel bar was quite relaxing, it was specials on everyday. the staff was friendly and very knowledgeableGenuine Hotels.com guest review
Not happy. Arrived after international flight to endure major renovation jackhammers that continued until 6.30 pm. Then rest of night had to endure noisy elevator. The bathroom was not clean with dirt on walls and shower grout very mould stained. The car park ( for which an additional charge of $25 was added) was a nightmare to park in as area and spaces […] were small making it near impossible to manoevre into spaces. It should not have the star rating it has. Staff were good and breakfast was excellent. Read moreGenuine Hotels.com guest review
"weekend in Melbourne"
airconditioning leaked and carpet was very wet - we were unable to move rooms. Rooms need to be repainted and bath room needs to be updated.Genuine Expedia guest review
The hotel was within walking distance of Lygon St and the CBD. The staff were very friendly. The room was nice enough with a lovely view but very small especially with a king bed. The bathroom left a lot to be desired however. The grout between the tiles on the floor and in the shower looked filthy. The shutter doors didn't close properly and the lighting […] was very poor. Several people knocked on our door through the night, who knows why. Overall, I was quite disappointed. Especially because of the price we paid. Read moreGenuine Hotels.com guest review
"It's not a four and a half hotel."
The building is old, the hotel is nice, but it doesn't fit in the 4.5 stars description.Genuine Hotels.com guest review
"Dirty, blood stained sheets."
Our stay started off great! We arrived at the hotel at 10.30am and could check in straight away. Unfortunately, it went downhill from there. The sheets were dirty! There was make up and stains and it looked as though the sheets were taken off and the bed re-made to hide the offending marks. There was even blood on the bed cover! We informed reception […] of what we thought was an error, not that they cared, in fact they were quite indifferent. The sheet was changed, but the pillows and blood stained cover remained, twice! After our complaint, both our room key cards stopped working. There was what seemed like a nightclub above our room, toiletries, coffees etc, were not replenished and towels were ripped. A real shame as the location was perfect. I hope they lift their game as there are so many other hotels offering great deals with great service. Rydges: discount room=discount service. Read moreGenuine Expedia guest review
Great place would use againGenuine Hotels.com guest review
heating in room did not work parking should be free ioning board was broken not sure how it is a 4.5 star hotel reception area looked drab and miserableGenuine Expedia guest review
"Great Nights sleep"
Quiet hotel in a great location.Genuine Hotels.com guest review
"Great value for money."
Having booked through Hotels.com.au we were very pleased with our stay. The room was not quite as expected (Queen bed rather than the stated King and no park view) but it was larger than usual and had a spa. The room was quiet but a bit warm and we couldn't find a way of turning the heating down. The hotel is in walking distance of the Lygon St restaurants. […] We would stay again. Read moreGenuine Hotels.com guest review
"Very close to everything"
Very comfortable and great location. Close to the markets and the cbd. Trams at your door step and only one street back from Lyon st.Genuine Expedia guest review
"Great location, good hotel, not worth full rate"
Well located to University of Melbourne. Decor getting a little tired but all functional. I got the room for half the standard rate and that felt like good value for money. I will definitely stay again if I can get a good rate. Not worth full price though.Genuine Expedia guest review
The few things I look for in a hotel room are cleanliness, quiet and location. We stayed at Ridges for four nights in August 2012 and it ticked each of the boxes. We stayed with two other couples and all of our rooms were spotless but two of our rooms were not recently refurbished - probably last renovated in the 1990's. The other room was recently […] renovated and looked beautiful. It seemed to be luck of the draw to get the recently renovated rooms as all our rooms were on the same floor and close togther. Location wise - this hotel is close to Lygon St (food) and a short tram ride away from the CBD (food, shops and a railway station). Would definately stay at this hotel again! Read moreGenuine Expedia guest review
"Great for young people"
After being let down by the standards of other local hotels the Rydges on Swanston was closer to what we would expect when paying for a low to mid range budget. We got a great deal last minute through Expedia when hotel rooms were at a premium and our stay was made more enjoyable by this lovely hotel. Great value.Genuine Expedia guest review
"overall, a little disappointing"
As visitors to Melbourne, we were so excited to stay close to everything. We arrived after flying from Hong Kong for 9 hours. All we wanted to do was shower and go to sleep. What a shock when we opened our room door, and the room was freezing! In addition, we had requested a king size bed, instead there was a double bed and a twin bed in the room. After […] some discussion with the front desk manager, Mel, we were moved 2 hours later to another room. Read moreGenuine Hotels.com guest review
"Very happy customer"
Hotel was lovely. Rooms do need some renovating in bathrooms but otherwise great. Location was perfect and service was a little bit slow but requests performed without incident or attitude!Genuine Hotels.com guest review
Good location. views of the park worhtwhile. good coffee downstrairs. staff had a good attitude.Genuine Expedia guest review
Had a great stay, easy to pop in and out as location was very handy.Genuine Hotels.com guest review
"Disappointing compared to Rydges' normal quality"
The tiles in the shower were cracked and I couldn't get enough water pressure to wash my hair. The pillows were plentiful, but rock hard, as was the bed. Overall, had a bit of a shabby air to it.Genuine Expedia guest review
First rate accommodation at a reasonable price. The Hotel is clean; comfortable, with all amenities and friendly approachable staff. Excellent breakfast included. Close to galleries, restaurants and the State Library; within walking distance of CBD, Federation Square, The Yarra River and Flinders St Station. Highly recommended.Genuine Hotels.com guest review
"Not what you expect from the Rydges!"
Our stay was pleasant enough, but not at all what you expect from the rydges. The shower needed to be regrouted and had cracked tiles everywhere. the exhaust fan made a lound clumping noise the whole entire time we had it on, The air conditioner/heater had a missing cover. Although these things may of been specific to this room, we were overall disappointed […] given the good name of the Rydges hotel. Also the first day we left a sign on the door asking for fresh towels we arrived back to the hotel that night to no fresh towels. The location was brilliant, walking distance to markets, you can catch one tram just out the front to South Yarra without any hassle. Read moreGenuine Hotels.com guest review
"The spa room is worth it!"
Loved it! Friendly and helpful staff, beautiful room, delicious breakfast and all so close to the city!Genuine Expedia guest review
"Really easy comfortable stay"
Fantastic position, easy to get everywhere including City & Lygon Street cafes. The hotel was clean and comfortable. Aspects of it were a little tired but not at all a problem for us. Hotel reception staff were amazingly helpful and friendly, nothing was too much trouble. Attached restaurant was great too. We would definitely stay again.Genuine Expedia guest review
First room had a broken shower door and had been smoked in, it stunk so we were offered another room. Staff seemed disinterested. However location wise the hotel was great cleanliness overall was okay. Room service adequate.Genuine Expedia guest review
"Two adults, two children, five nights"
We did stay here for five nights. When we checked in at 7th of April we had a letter on our room explaining that the elevetor should be out of service until 2nd of April 5:30pm. A passed date and time. Elevator was still out of service when we checked out at 12th. (They provided the service elevator which didn't reach down to the garage.) I use to search […] the room when checking out not to forget anything. Under the beds I did find a lot of dirt, a empty plastic bag and used papertissues. None of the dirt was from us. From/to rooms you can hear all sounds. Roof deck pool is not heated. Bar and restaurant was not accessible one evening due to private party. Breakfast was very good. Staff was serviceminded. Read moreGenuine Hotels.com guest review
Hotellet var mycket fräscht och låg fantastiskt bra till. Nära till allt i ett lugnt område och även nära till spårvagnen. Maten var bra och rumet likaså.Genuine Hotels.com guest review
"Bra läge. Nära spårvagnar och centrum Carlton"
Bra läge. Nära spårvagnar och centrum, Carlton och Lygon street. Helt OK men sängen bäddades inte alla dagarGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )