The actual hotel is pretty nice. Elevator to my part of the hotel was out so I had to use one kind of far from my room. Not too bad. Decent breakfast. Shuttle to airport was good. Was quiet. They put coffee out early. That's nice. Internet was good. Just okay because the location is farther from VTA than I like and there isn't much near the hotel. Neighborhood […] is a little sketchy. I would stay again but the high price makes me want to stay closer to the VTA at Gish. Read moreGenuine Hotels.com guest review
"Where is the Bacon and Biscuit/Gravey"
1. Wifi and tv were weak in area that we were given - No Biscuits and gravy or Bacon on any of the 2 days we stayed there. Did not meet standards associated with this brand.Genuine Hotels.com guest review
The visit was great for my business trip. Clean rooms, breakfast was fine, staff helpful and friendly. Comfortable bed and quite. Got lost on the way because there is another Holiday Inn a few blocks away on first street, same building number and everything - a little annoying. Just be aware of that. Otherwise good stay.Genuine Hotels.com guest review
"Super nice stay"
The gal @ the front desk-on the phone & in person-was SUPER great & cooperative & accommodating! She was so nice about helping us w. an early check in to make a wedding near by on time :) The room was small but very comfortable (& quiet) for our short overnight stay. It was also very clean & nicely decorated.Genuine Hotels.com guest review
"good fit for us"
Upgrads to the hotel were great. new tv, carpeting, paint and furnature. We have been coming to this hotel for about 4 years to visit and play poker at the nearby cardroom.Morning breakroom is very convient and clean. staff very helpful and friendly. plenty of parking.Genuine Hotels.com guest review
"Close to downtown"
Very comfortable!! Breakfast was fantastic... So many choices.Genuine Hotels.com guest review
Very nice. Loved the breakfast...Genuine Hotels.com guest review
"Good - close to airport"
We stayed here after flying in from the East Coast and renting a car to go on a 2 week CA vacation. The hotel is quiet while close to the airport. Airport shuttle is convenient. The location is OK and quite safe but depends on the direction you walk. The Mexican restaurant on the corner is very good. The hotel breakfast was very good.Genuine Hotels.com guest review
"Close to the St. Jose International Airport"
The staff was very accommodating. Breakfast was waiting before we had to leave at 6:30 a.m. The shuttle was on time and the driver was helpful and pleasant. I loved the heated pool! The place was clean, nicely decorated and quiet. We plan to stay there again.Genuine Hotels.com guest review
very quiet, nice would stay againGenuine Hotels.com guest review
This hotel was really busy during our stay, but was extremely quiet despite our room being on the ground floor next to the street.Genuine Expedia guest review
The room was clean and nice and breakfast was good. Hallway layout took a little getting used toGenuine Expedia guest review
"Enjoyed my stay"
The employes were very nice and polite. The room was more then I expected. All the furniture was new and updated. Bed was comfortable and everything was clean. Breakfast was wonderful and had more options then other hotels that I have stayed at.Genuine Hotels.com guest review
"more than I expected"
I wasn't expecting much but the bed was comfy, the breakfast was stellar and the room was really clean. A really good hotel for a short stay!Genuine Expedia guest review
"Great accommodations, friendly staff!"
Hotel personnel were very friendly and accommodating. Quiet atmosphere; breakfast included had nice variety and staff kept track of items running low and made sure to refill them before they ran out. Clean room/bathroom. No worn out items.Genuine Hotels.com guest review
"Excellent Hotel. Erica was awesome and friendly."
Could not have asked for a better experience. I was there for business and it was perfect. Had all the amenities that I needed. Will be back again.Genuine Expedia guest review
Great! Available parking and other amenities.Genuine Hotels.com guest review
"Decent hotel for the price"
I would stay at the Holiday Inn Express again but a few things to keep in mind... Pros: Free parking, free wi-fi, clean, convenient location, quiet, nice staff. There is also a free breakfast but I did not try this. Cons: Horrible sewage smell when you enter through the rear door. It didn't smell inside the hotel but arriving and departing was not […] awesome. Inside hallways were very warm/stuffy but the a/c inside the room was great...blows very cold. Lights inside the room have automatic motion sensors and turn on when you don't want them to. For example, when someone else in your room is trying to sleep. I'm sure this is an energy efficiency thing but it would be nice to be able to turn the light off completely. It was pretty annoying. Read moreGenuine Expedia guest review
The hotel was super close to the airport and it was very easy to get around from here. The rooms were beautiful and clean and my entire stay was a pleasure.Genuine Hotels.com guest review
I accidentally booked this room on the wrong night, and it was a non-refundable room. Hotels.com would have refunded me my $108 but the management of this hotel would not. Therefore, I lost my money because of a stupid mistake on my part. I found someone that thought they might be able to use it, and so I was allowed to change the name on the reservation. […] However, I don't know if he used the reservation or not. One thing I did decide after this incident. I will never book at this hotel again, because of the manager's stubbornness, primarily because I accidentally booked this room and another room in Portland, Oregon on the same night, so it was an honest mistake. It didn't matter to the manager of this hotel. Read moreGenuine Hotels.com guest review
very comfortable bed, great for our quick stay. The fridge/microwave didn't work, but we were only there for one night so it might just not have been plugged in, we didn't look. Awesome breakfast included!Genuine Hotels.com guest review
"Close to Shark Tank!"
This hotel is nice, inexpensive, and a $20 cab ride away from the Shark Tank. We had a 10-pack this season and stayed there everytime we had a Saturday game! The staff is super friendly and the rooms are very nice. Highly recommended.Genuine Hotels.com guest review
Hotel was great! Very clean, quiet and had friendly front desk staff. Will definitely be staying there again in the future!Genuine Hotels.com guest review
it was amazing. the place was great!Genuine Hotels.com guest review
"Nice Clean Hotel"
We were staying there while we were at a volleyball tournament in San Jose. Was able to check-in early and the hotel staff was friendly.Genuine Expedia guest review
"Great All Around"
Very Clean, Very Nice, Helpful, Large Room, Comfy Beds. Cant Complain One Bit! Great Stay!Genuine Hotels.com guest review
Very nice hotel. Close to the airport. Very nice staff. Cordial and helpful.Genuine Expedia guest review
Nice and comfortable. Restaraunt across the street within walking distance.Genuine Expedia guest review
"Decent place for Business travel"
The access to 101 and 880 is good, so this makes it a nice place to stay if your business travel takes you up both sides of the bay. The included breakfast is pretty good, but it is more of an industrial area so there are limited quantities of restaurants close by and having a car is a plus. Rooms are decently clean, but they are older rooms that have […] been redone. Read moreGenuine Expedia guest review
Very nice hotel! Cab ride to like shark tank is under $20! Our new go to for the rest of the season.Genuine Hotels.com guest review
The room & hotel overall is very nice. The breakfast buffet was okay - cold cereals, assortment of juices & milk, coffee, tea, hot cocoa, cinnamon rolls, ham, egg omellets. There's this cool machine that makes pancakes!Genuine Hotels.com guest review
The bed was comfortable, nice shower, staff was friendly, the spa closed at 9:30pm...which was my only complaint...I would have liked it to stay open for another hour or soGenuine Expedia guest review
"A good hotel for the price"
San Jose has very few good hotels and this is a rare find. Good value for the money.Genuine Hotels.com guest review
The old saying goes, if you don't have anything nice to say, don't say it at all. Well, that is not what this is for so....Here we go. At check in I'm given a room that has a view of a stucco wall, not a wall that ten feet a way, but one thee feet away allowing virtually no light in the room like a dungeon. I go back down stairs and I'm told they have […] several rooms like this but will see what they can do. I'm given another room that had sun light. When I get into my room I find an old outdated style room. The only chair in the room is in a corner facing away from the TV and the Refrigerator/Micro combo is un plugged. I have to pull the console out to plug it in since I have things to keep cool with me. The bed is situated right by the AC unit so when it kicks on if blows right directly on you. This leaves you freezing when it kicks on and burning up and kicking off the covers when it kicks off. The TV worked correctly only in low Deff. In High Deff, it would keep going in and out. This wouldn't be that bad but, the channels in High Deff. are not offered the other way so it drove me crazy trying to watch a baseball game on ESPN. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites-San Jose Int'l Airport Thank you very much for staying with us here at the Holiday Inn Express San Jose International Airport. We appreciate your comments so that we can improve both in our product and our service. We have been making changes and updates to our rooms. We do hope that the next time you are in the San Jose area, you do come can stay with us again.
Everything was good, except the hotel was very hot. The a/c kept our room comfortable but just walking thru the hotel was uncomfortably warm. Yes I would stay here again if I needed an overnight stay near SFGenuine Hotels.com guest review
great beds room over looked the pool room was a little small but had 2 queen beds a king would have been better but we travel and book queen beds would stay there again. Breakfast was goodGenuine Hotels.com guest review
Clean convenient would stay again --great breakfastGenuine Hotels.com guest review
"One night getaway"
was headed to Monterey for the aquarium with the family. didn't realized the Monterey Blues Festival was the same weekend. So hotel prices were too expensive to stay near the aquarium. Found the Holiday Inn Express in San Jose at the price i liked and was honestly pleasantly surprised with the everything. i will definitely return to that hotel in a […] heartbeat when i head that way again. Read moreGenuine Hotels.com guest review
Housekeeping staff and breakfast room staff were friendly and happy to greet hotel guests. However, front desk receptionist was rude and had a bad attittude. She rolled her eyes and was cranky when I asked her for directions. It left a bad taste in my mouth when I was checking in and checking out.Genuine Hotels.com guest review
I came to San Jose to do the Color Run with my family. The hotel was very nice. Better than I expected. Very easy to get to. The room was bigger than I expected. Nice and quiet and extremely clean! The pool was a nice size, it looks bigger in the pictures on the website but big enough. The breakfast was wonderful. A nice variety to choose from. Also […] close to downtown and shopping. I would definetly stay here again!!! Read moreGenuine Hotels.com guest review
"Quick in and out"
Landed late In San Jose, called the hotel and The shuttle came within 20 minutes. Check In was really easy and both Ruth and Doeckie were extremely friendly and professional. Ruth offered to run to the kitchen for some orange juice for me because I was starting to Get a cold… That is customer service!!! Check out was just as easy and the entire staff […] was very very friendly! Read moreGenuine Hotels.com guest review
"New smell quiet room Breakfast great!"
First impression of room; WOW what a clean new smell. Breakfast was amazing. Pancakes, eggs, and the rest of the usual you might find in your own breakfast nook. The cinnamon rolls were excellent. All food was fresh and tasty. Check in and Check out were smooth and fast.Genuine Hotels.com guest review
"Holiday Inn Express San Jose"
The room was very quiet, even though the room was next to the swimming pool. The fitness room was well maintained and provided enough space for a quick workout, without having to wait for any machines. The breakfast buffet had variety to satisfy any diet - although I would have preferred plain eggs or the option to make my own omelet...as I am allergic […] to pork, which was inside the already prepared Denver omelet. Overall a great experience...no major complaints. Read moreGenuine Expedia guest review
I loved it here clean,really nice room n free breakfast buffet was great!Genuine Hotels.com guest review
"Convenient and responsive"
I arrived very late (after midnight) at the airport after delayed flights. Shuttle service was supposed to end at about 11 p.m. I called from the airport, and a staffperson came to get me in the hotel van -- at 12:30 a.m. The room was large and very comfortable. The breakfast the next morning was far more than I expected. Definitely a good place to […] stay. Read moreGenuine Hotels.com guest review
It's a little old and outdated. Rooms were cold, hallway was colder. Pictures are a little deceiving because the rooms are much smaller and so are the couches. Served it's purpose though, we needed a room to change and sleep for a few hours before and after new year's celebrations...Genuine Expedia guest review
Did not have rollaway beds. Need to update description on web. Personnel very helpful and friendly.Genuine Hotels.com guest review
"In need of updates"
Time to change the well worn sheets and bed covers.Genuine Hotels.com guest review
"hotel good, room needed maintenance"
Great breakfast, nice hotel, friendly staff. Our room needed sprucing up, stain on carpet, scratches on furniture, gouge on interior door. It was clean and nice, just needed some attention. n carpetGenuine Hotels.com guest review
overall clean and friendly staff, comfortable bedsGenuine Expedia guest review
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