All hotels in San Jose, California, United States of America
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 136 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    3.7
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1.0 / 5Poor
"Surprise fee"
I booked and paid for this hotel through Hotels.com. Upon arrival I was informed they would place a hold on my card for $250. They stated since they've had problems with third party payors in the past so they hold that amount. (My room was $137 so I don't know why they would hold more than that, but...) The "general manager" was at the front desk while I was being helped by a young man. His conversation with the young female employee was inappropriate. He was acting like "one of the girls" when he is actually supposed to be in charge. He also made a comment about the lady with 2 young children on the couch behind me about how "she didn't have the $250 to put on a card" When I checked out the next morning I asked about the policy and was advised it is a company wide policy. I asked if my $250 would be released and the advised immediately. Needless to say there is still a hold on my card. I don't think I will stay at another holiday inn unless I speak with them prior regarding their policy regarding third party bookings.
Genuine Hotels.com guest review
1 night trip Jul 24, 2015
Debbie
US
4.0 / 5Excellent
its good place to stay
Genuine Hotels.com guest review
1 night romance trip Jul 18, 2015
Angel
US
3.0 / 5Good
"Economic Hotel"
Economic n average hotel. Very near from downtown.
Genuine Hotels.com guest review
2 night trip with friends Jul 17, 2015
A Traveler
US
3.0 / 5Good
"Not worth the price"
Lower quality for the price. There were two loaves of bread some juice& coffee, oatmeal & packaged sweet bread
Genuine Hotels.com guest review
1 night romance trip May 8, 2015
Alicia
US
5.0 / 5Outstanding
"5 stars"
It was a wonderful stay...and will stay there again
Genuine Hotels.com guest review
2 night family trip Jun 19, 2015
Sheree
US
4.0 / 5Excellent
"Overall a good service, friendly staff, good rates"
Staff was friendly, breakfast was good, a good deal on their rates, the shuttle service from the airport a big plus overall a good experience
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2015
patricia
US
4.0 / 5Excellent
"Just OK"
I was very pleased with the hotel but after I booked the room i discovered it is a business hotel and the rate gradually climb towards the middle of the week and they were less then accommodating on the price. The same hotel was four miles down the road and was $60 cheaper a night.
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Jason
US
5.0 / 5Outstanding
"Excellent"
This hotel was very clean. The service from the staff was excellent. I would recommend this hotel.
Genuine Hotels.com guest review
6 night family trip May 12, 2015
A Traveler
US
4.0 / 5Excellent
"Nice for a short stay!"
Everything was great except the curtains on the window. They were totally transparent and one could see everything from outside!
Genuine Expedia guest review
Other trip Apr 20, 2015
Neha
US
4.0 / 5Excellent
"will stay here again for sure!"
Great staff, nice room (other than the cliff bar and toenails behind my bed), yummy breakfast. Elevators were super slow. Was there for a sharks game so it did its job well!
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
David
US
5.0 / 5Outstanding
"Nice hotel, good rates"
Was in town for a sporting event, good room at a fair price.
Genuine Expedia guest review
Other trip Feb 27, 2015
A Traveler
US
3.0 / 5Good
"Fine for short stay"
Nice bed, ok stay. No frills and dirty carpet.
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Good place to stay in San Jose"
Good hotel for the price. It's a block away from the light rail station so it is very convenient. The neighborhood isn't that exciting, but that's common by hotels close to the airport. But it's easy to get from this hotel to downtown an other. The breakfast and staff were very nice. I'd stay here again.
Genuine Hotels.com guest review
4 night business trip Feb 11, 2015
Thomas
US
3.0 / 5Good
"Fine for overnight stay"
Hotel was fine. Room clean and comfortable. We arrived quite late and just stayed one night so didn't get to see much of San Jose though the hotel didn't seem to be in the best area. Not loads of choice of restaurants nearby.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Quiet large room"
Relaxing. Quiet, large room. 2 blocks walk to light rail. Would stay again.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"good"
within a few miles from downtown. easy connectivity to highway.. comfortable stay
Genuine Hotels.com guest review
2 night trip Jan 23, 2015
Anurag
US
4.0 / 5Excellent
"Great place to stay."
We would stay here again for either business or pleasure.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
Jason
US
2.0 / 5Fair
"If you do stay here get a room away from the road."
This hotel has big good and bad things about it. The room is nice and clean. The hot tub area was great. The breakfast was very good. But, the wifi and tv reception in the room was spotty. The heater fan was very loud. And most of all do not book a room on the street side on a Saturday night, unless you want to be woken up by loud parties at the club across the street! Totally ruined my sleep from midnight until 2am!
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
thomas
US
4.0 / 5Excellent
"recent family trip"
Not many restaurants in the general area.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
A Traveler
US
3.0 / 5Good
"It's an okay place"
This is a handy place next to the airport. It was reasonably priced and comfortable, but not really out of the ordinary. It didn't really feel like many of the Holiday Inn Express hotels that I have stayed in elsewhere. On the other hand, the room was nice, clean, and everything worked well. I'd probably stay there again as long as the price was right.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jeff
US
5.0 / 5Outstanding
"Clean, Quiet, Friendly"
I would definitely stay here again. It was quiet, clean, and comfortable. The staff was friendly and helpful. The Free Breakfast was more than I expected, stocked with a variety of food to accommodate any diet restrictions.
Genuine Hotels.com guest review
3 night trip with friends Nov 13, 2014
Candice
US
4.0 / 5Excellent
"Close to airport, excellent staff."
- staffs are professional with friendly smiles - shuttle transportation to the airport is excellent, they perfectly take care of schedule of transportation - room is okay, bath room smells somewhat weird, but compared to price range it is acceptable - nearby is not so convenient to dine out or shop - vending machine is obsolute
Genuine Expedia guest review
Other trip Oct 26, 2014
kevin
US
5.0 / 5Outstanding
"Top Marks"
Just a quick overnighter. Check-in a breeze. Helpful and friendly desk staff. Very comfy and clean room.
Genuine Expedia guest review
Other trip Oct 13, 2014
Craig
US
4.0 / 5Excellent
"It's okay."
The actual hotel is pretty nice. Elevator to my part of the hotel was out so I had to use one kind of far from my room. Not too bad. Decent breakfast. Shuttle to airport was good. Was quiet. They put coffee out early. That's nice. Internet was good. Just okay because the location is farther from VTA than I like and there isn't much near the hotel. Neighborhood is a little sketchy. I would stay again but the high price makes me want to stay closer to the VTA at Gish.
Genuine Hotels.com guest review
2 night business trip Sep 29, 2014
Bobby Oh
US
2.0 / 5Fair
"Where is the Bacon and Biscuit/Gravey"
1. Wifi and tv were weak in area that we were given - No Biscuits and gravy or Bacon on any of the 2 days we stayed there. Did not meet standards associated with this brand.
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
A Traveler
US
5.0 / 5Outstanding
The visit was great for my business trip. Clean rooms, breakfast was fine, staff helpful and friendly. Comfortable bed and quite. Got lost on the way because there is another Holiday Inn a few blocks away on first street, same building number and everything - a little annoying. Just be aware of that. Otherwise good stay.
Genuine Hotels.com guest review
2 night business trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Super nice stay"
The gal @ the front desk-on the phone & in person-was SUPER great & cooperative & accommodating! She was so nice about helping us w. an early check in to make a wedding near by on time :) The room was small but very comfortable (& quiet) for our short overnight stay. It was also very clean & nicely decorated.
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
SM
US
5.0 / 5Outstanding
"good fit for us"
Upgrads to the hotel were great. new tv, carpeting, paint and furnature. We have been coming to this hotel for about 4 years to visit and play poker at the nearby cardroom.Morning breakroom is very convient and clean. staff very helpful and friendly. plenty of parking.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Bonnie
US
5.0 / 5Outstanding
"Close to downtown"
Very comfortable!! Breakfast was fantastic... So many choices.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Wells
US
5.0 / 5Outstanding
Very nice. Loved the breakfast...
Genuine Hotels.com guest review
1 night family trip Aug 31, 2014
Andrrd
US
5.0 / 5Outstanding
"Very clean, terrific staff"
From the airport pickup to front desk to housekeeping and breakfast staff, this group was terrific. Our room, which faced the back parking lot on the third floor, was very quiet and clean. Breakfast was regularly restocked and plentiful. We would stay there again!
Genuine Expedia guest review
Other trip Sep 2, 2014
Murray
US
4.0 / 5Excellent
"Good - close to airport"
We stayed here after flying in from the East Coast and renting a car to go on a 2 week CA vacation. The hotel is quiet while close to the airport. Airport shuttle is convenient. The location is OK and quite safe but depends on the direction you walk. The Mexican restaurant on the corner is very good. The hotel breakfast was very good.
Genuine Hotels.com guest review
1 night trip Aug 5, 2014
A Traveler
US
4.0 / 5Excellent
"Decent hotel. Yummy breakfast"
Me and the boyfriend needed to have a quick weekend getaway from our super busy schedule. We decided to go San Jose since it's close and the wether is nice. We stayed here for 3 days. Parking isn't too far, room is nice and clean. They have a pool and a jacuzzi outdoor. Pool time was a must since that weekend was around 90 to 100 degrees. However, the pool and jacuzzi is really dirty. It was obvious that it wasn't clean for like a week or two maybe more. On the same day,around 130ish I called the front desk for some more towels delivered to our room and also a good time to send someone for housekeeping since we'll be staying by the pool for a while. We came back to the room around 330 and We were surprised that our request for housekeeping and towels wasn't done. I called at 530 to follow up on my request. Thankfully when we came back at 9pm the room has more towels and bed was nice and clean again.
Genuine Expedia guest review
Other trip Sep 2, 2014
sf
US
5.0 / 5Outstanding
"Close to the St. Jose International Airport"
The staff was very accommodating. Breakfast was waiting before we had to leave at 6:30 a.m. The shuttle was on time and the driver was helpful and pleasant. I loved the heated pool! The place was clean, nicely decorated and quiet. We plan to stay there again.
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
Gaisi-Buhl
US
5.0 / 5Outstanding
very quiet, nice would stay again
Genuine Hotels.com guest review
1 night family trip Jul 19, 2014
A Traveler
US
4.0 / 5Excellent
"Quiet!"
This hotel was really busy during our stay, but was extremely quiet despite our room being on the ground floor next to the street.
Genuine Expedia guest review
Other trip Jul 15, 2014
Pat
US
4.0 / 5Excellent
The room was clean and nice and breakfast was good. Hallway layout took a little getting used to
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
4.0 / 5Excellent
"Enjoyed my stay"
The employes were very nice and polite. The room was more then I expected. All the furniture was new and updated. Bed was comfortable and everything was clean. Breakfast was wonderful and had more options then other hotels that I have stayed at.
Genuine Hotels.com guest review
2 night business trip Jun 27, 2014
A Traveler
US
5.0 / 5Outstanding
"more than I expected"
I wasn't expecting much but the bed was comfy, the breakfast was stellar and the room was really clean. A really good hotel for a short stay!
Genuine Expedia guest review
Other trip Jun 25, 2014
JJ
US
5.0 / 5Outstanding
"Great accommodations, friendly staff!"
Hotel personnel were very friendly and accommodating. Quiet atmosphere; breakfast included had nice variety and staff kept track of items running low and made sure to refill them before they ran out. Clean room/bathroom. No worn out items.
Genuine Hotels.com guest review
2 night business trip Jun 20, 2014
Margaret
US
5.0 / 5Outstanding
"Excellent Hotel. Erica was awesome and friendly."
Could not have asked for a better experience. I was there for business and it was perfect. Had all the amenities that I needed. Will be back again.
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
US
5.0 / 5Outstanding
Great! Available parking and other amenities.
Genuine Hotels.com guest review
3 night trip Jun 13, 2014
GeoGanir
US
4.0 / 5Excellent
"Decent hotel for the price"
I would stay at the Holiday Inn Express again but a few things to keep in mind... Pros: Free parking, free wi-fi, clean, convenient location, quiet, nice staff. There is also a free breakfast but I did not try this. Cons: Horrible sewage smell when you enter through the rear door. It didn't smell inside the hotel but arriving and departing was not awesome. Inside hallways were very warm/stuffy but the a/c inside the room was great...blows very cold. Lights inside the room have automatic motion sensors and turn on when you don't want them to. For example, when someone else in your room is trying to sleep. I'm sure this is an energy efficiency thing but it would be nice to be able to turn the light off completely. It was pretty annoying.
Genuine Expedia guest review
Other trip Jun 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great!"
The hotel was super close to the airport and it was very easy to get around from here. The rooms were beautiful and clean and my entire stay was a pleasure.
Genuine Hotels.com guest review
3 night business trip May 24, 2014
A Traveler
US
3.0 / 5Good
I accidentally booked this room on the wrong night, and it was a non-refundable room. Hotels.com would have refunded me my $108 but the management of this hotel would not. Therefore, I lost my money because of a stupid mistake on my part. I found someone that thought they might be able to use it, and so I was allowed to change the name on the reservation. However, I don't know if he used the reservation or not. One thing I did decide after this incident. I will never book at this hotel again, because of the manager's stubbornness, primarily because I accidentally booked this room and another room in Portland, Oregon on the same night, so it was an honest mistake. It didn't matter to the manager of this hotel.
Genuine Hotels.com guest review
1 night trip May 9, 2014
Rebecca
US
5.0 / 5Outstanding
"Awesome!"
very comfortable bed, great for our quick stay. The fridge/microwave didn't work, but we were only there for one night so it might just not have been plugged in, we didn't look. Awesome breakfast included!
Genuine Hotels.com guest review
1 night business trip Apr 11, 2014
Bethany
US
5.0 / 5Outstanding
"Close to Shark Tank!"
This hotel is nice, inexpensive, and a $20 cab ride away from the Shark Tank. We had a 10-pack this season and stayed there everytime we had a Saturday game! The staff is super friendly and the rooms are very nice. Highly recommended.
Genuine Hotels.com guest review
1 night trip Mar 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place!"
Hotel was great! Very clean, quiet and had friendly front desk staff. Will definitely be staying there again in the future!
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
Brittney
US
5.0 / 5Outstanding
"the best!!!"
it was amazing. the place was great!
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Clean Hotel"
We were staying there while we were at a volleyball tournament in San Jose. Was able to check-in early and the hotel staff was friendly.
Genuine Expedia guest review
Other trip Jan 26, 2014
Lesli
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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