"nice hotel but valet lied to us."
valet told us it was $20 a night so we gave him $20, and then gave him a $10 tip. we assumed we paid for the valet to him. upon checking out the desk they charged me $20 for the valet that we already PAID. not cool at all from your valet.Genuine Expedia guest review
It was pretty good. Room service was fast and good.Genuine Expedia guest review
"quiet and great beds"
I love this hotel and always stay there. Unfortunately for the hotel, the weather turned warm quickly and the air conditioning was not operating. We were very hot for two days before the AC came on. The hotel did what they needed to do and no one could have predicted the weather change. The food is great and the service is wonderfulGenuine Hotels.com guest review
"Less than Pleased"
We were not impressed with anything here. They failed to inform us that the building has an old heating system & the a/c hadn't been turned on yet. The room was 75 degrees when we arrived & stayed that way. We about suffocated in there. The furniture in the room was ripped w/ the stuffing coming out & when we left in the morning, the ceiling was leaking […] just outside of our room. We did get our valet parking comped due to the hot room. I was very disappointed & I won't stay there again. Read moreGenuine Hotels.com guest review
"Hotel is vintage, but lacks in modern day comfort"
Hotel is historical, and unfortunately so is the plumbing and HVAC the room was very hot, and water in the shower was not:-(Genuine Expedia guest review
I didn't spend much time there. The bed was very comfortable, but the room temperature could not be regulated even when the engineer came to the room (very promptly). The water in the shower pressure was low and the temp kept fluctuating. No emenities to speak of, and parking was very expensive.Genuine Hotels.com guest review
Staff were friendly. The room was clean but had an medicinal type odor throughout. Not sure if it's the cleaning supplies they use, but my allergies were not happy. Surrounding area, not so great. The rate isn't worth what you get...no real amenities to speak of that would be incentive to stay again. The room was COLD!! Could not adjust thermostat.Genuine Hotels.com guest review
No answer for room service when call the front desk they said oh sorry the restaurant is busy but well go tell them to call you nothing for 3 hrs had to get nasty with front desk just to order and there was no response from managementGenuine Hotels.com guest review
"rude staff. Hotel surrounding scary"
front desk staff very rude very threatening surroundingsGenuine Expedia guest review
"Was expecting Allen Funt..."
Room was too hot ( broken thermostat) ; not enough towels ( took 2 requests to obtain more. Pillows were uncomfortable. The restaurant had only one server for the entire dining room = terrible service not to mention " numerous " menu items that were unavailable. The food, however, was good. Management would not honor a discount as published in the current […] program of the Fisher Theater. Figured we must have been on Candid Camera...no just reality with no TV Show!!! Read moreGenuine Expedia guest review
Enjoyed the stayGenuine Hotels.com guest review
"Help, I am cold !"
I called the front desk because the heat was all the way up, but it was still VERY cold. They offered to move me to another room or the use of a space heater until the repairman fixed it the next day. Since I had just got settled in, I chose to use the space heater and used it both nights I was there…. because they never sent anyone to repair the heat […] the next day like they said. Other than that, my experience was very good ! Convenient shopping right across the street ! Read moreGenuine Expedia guest review
"take the good with the bad"
Everything was great other than the valet and restaurant services were extremely slow.Genuine Hotels.com guest review
"Quiet, old world, great bed"
I chose St. Regis because I like to stay there. I like the comfort of the rooms, the good bed, and the quietGenuine Hotels.com guest review
This place could be better, need upgrades on everything. Most of their things are older models. No free parking or breakfast. Cheap bed sets. No pictures in the room. I found weed in the window from a previous tenant. No free WIFI... Wasn't good for the cost at all.Genuine Hotels.com guest review
"Overnight for School Visit"
I enjoyed it. The staff were friendly - from the valet to the waitress, the service was great, the food was good, the music was exceptional, and the stay was restful.Genuine Hotels.com guest review
The hotel and staff was very nice the staff was excellent and the room very comfortable the only issued i had was on the afternoon before i was leaving there was a glitch in the fire alarm system the fire company was there to fix it when i was leavingGenuine Expedia guest review
"Enjoyed our stay"
My girlfriend and I stayed at the hotel for one night. The front desk guy was very nice and helpful. Vallet was great. The vintage feel of the hotel was great and just what I was looking for.Genuine Hotels.com guest review
"Pretty view, disapointing accomodations"
Hotel staff was friendly and helpful and the price was right for the room. However, there was mandatory vallet which was unmentioned until I checked in. The room was clean and the view of the city spectacular but the bed was broken and the conviences like the ice machine were hard to find or non-existant on our floor. For a newly renovated hotel things […] like the television were extremely out of date and the ad on expedia mentioned a docking station for my iPod and I don't even remember seeing an outdated alarm clock. Read moreGenuine Expedia guest review
"A birthday overnight with Jazz."
For my husband's birthday, we went to see a jazz performance in the restaurant. The meal was very good, and our wait staff was attentive and keep our drinks full and dishes cleared. When we were waiting at the elevator to go up to our room, that I had previously arranged as a surprise, the hotel manager met us and told us that she had upgraded us to […] a suite to help us celebrate. The staff at this hotel was exceptional. Would go back in a heartbeat. Read moreGenuine Expedia guest review
"Close to The Dirty Show!"
Nice place....Cass Tech band were playing in the lobby when we arrived so nice touch. Will return. Thank you!Genuine Hotels.com guest review
"Convenient Location for Concerts on Woodward"
The stay was good. The heat in the room could not be adjusted properly but we cracked the window and slept fine. Transportation was a challenge due to the cab situation in Detroit.Genuine Hotels.com guest review
"Called Room Service For a Side of Micro-aggression"
I visited Detroit for a college friends wedding. I was excited to be in the city, but surprised at how far the hotel was from the downtown area. I was also disturbed at how we were encouraged not to walk around, even to the CVS, which was around the corner from the hotel. Additionally, another college friend (who was there for the wedding) and I were […] continuously asked if we needed to check into a room, each time we walked by the staff counter. Now, one time I can see it as a mistake, but multiple times? At one moment, I felt as if I had to whip out my ID, Amex and show the reservations staff that I paid to be there already. Perhaps this behavior is due to the conditions of the area. Nonetheless, this experience turned me off to the hotel and I will not return. Read moreGenuine Expedia guest review
"Decent quality and good service"
Needed a decently priced hotel for the auto show, and the St. Regis delivered. It's an older hotel that's been well refurbished, the beds are comfortable and the staff is polite and responsive. Great valet. Close to downtown without the downtown prices. Nothing extraordinary, but it's clean and stuff worked.Genuine Hotels.com guest review
"Beautiful outside, motel inside!"
Old room! Even the tv is from the 80's! For 170 I expect a better room especially when it is not close to the downtown river.Genuine Expedia guest review
"its worth the experience if discounted"
The st.Regis hotel is one of those hotels that looks beautiful on the outside, promising in the lobby, but totally drops the ball when it comes to the rooms (outdated). I figure it wasn't bad at $97 but there's no way I would pay the average of $150 when there are places closer to downtown with more amenities.... On the plus side the staff is excellent, […] very helpful and out going.. PS: there's a $20 a day valet charge.. Its pretty mandatory unless you want your car locked in a private lot Read moreGenuine Hotels.com guest review
"Good price we paid in 24 hrs search.good hotel ."
I will be back in this hotel in future,if I get good price.and will recommend to my families. Theater is waking distance.Genuine Expedia guest review
"Decent hotel with accommodating staff"
We stayed New Year's Eve and didn't have any real expectations for this place, so it is fair to say that our expectations were exceeded. It was nice and would stay here again if more downtown centric hotels were not available.Genuine Expedia guest review
"Don't Drink and Drive"
We got a room to be closer to a concert venue. The discount website listed a price lower than weeks ahead of time. Therefore, it was a great value. Excellent service/staff- very courteous and helpful. The room was slightly run down as was part of the lobby but I don't care about a little peeled wallpaper or cracks in the lobby floor. St. Regis was an […] excellent value and served its purpose wonderfully Read moreGenuine Hotels.com guest review
This was the perfect location for a night out at the Fisher Theatre. There is also a great restaurant right across the street (New Center Eatery).Genuine Hotels.com guest review
Definatley did not like how the house keeping personnel slammed or let the doors slam in the morning. It woke me and my guest up way before check out timeGenuine Hotels.com guest review
Not enough information about area...no real amenities.... not good area to experience DetroitGenuine Expedia guest review
I live in Oakland County and whenever I am going to a concert or a banger I always stay here. This place is great. not to far from the HEART of the D. Staff is great, valet is fast and usually a cab waiting for you when you get ready for your night/morning our... I love this place.Genuine Hotels.com guest review
"Hotel works nice for an 8 min taxi ride to ballpar"
Everything was good. Front desk help was great. Bar was just So So. And only open till 9pm on week day.Genuine Expedia guest review
"Enjoyed My Stay!"
With a great service staff, beautiful decor and cleanliness and convieience to downtown you can't go wrong!Genuine Hotels.com guest review
"The Saint Regis is close to some interesting sites"
My stay in Detroit at the St. Regis I would say was quite pleasant, but due to the Weather condition I did not get around much. So at this time I will not elaborate, will have to visit again when the Weather is pleasant.Genuine Expedia guest review
"Convenient to Fisher Building & Downtown Detroit"
This time it was quite noisy with a loud group from a class reunion and a private 40th birthday party just down from our first room (we asked to move and staff were accomodating). we did complain again about people coming in at 2:30 AM and talking at the top of their voices. Staff knocked off $25 from our final check which made us feel better. Stay […] away from front street and elevator and noise is less of a problem. We have been here three nights now and crime is not a problem in the area. Read moreGenuine Hotels.com guest review
Nice independnt hotel in the hot midtown center I wanted--nothing walkable, but that's pretty much Detroit. Starbucks in the room, not very good food, but friendly service and not a boring chain.Genuine Hotels.com guest review
"Nice old hotel-but falls short"
I thought the service was good, and the room was clean. I would have preferred that they have an exercise room, hot tub or pool. Also, the valet parking charge was excessive. The hotel restaurant closes very early.Genuine Hotels.com guest review
room temp was about 62 degrees all night. brrrrrrGenuine Hotels.com guest review
"Gem in the city."
Beautiful old-world hotel. Staff was delightful. Unfortunately they oversold the two queen beds we had requested and we were forced to squeeze into two double beds. We would definitely stay here again, but we'd confirm our room and maybe complain if we were again disappointed by our sleeping accommodations. Also, parking is $20 if you need it.Genuine Hotels.com guest review
"Nice hotel, convenient"
The St. Regis was comfortable, affordable, clean, safe, and convenient to downtown Detroit and the Wayne State area. We were very happy with our two-night stay.Genuine Expedia guest review
"Won't go there again"
The hotel is beautiful on the outside and has a beautiful lobby. That's where it ends. Our room had nails in the walls for pictures, but no pictures. The windows were so drafty that we put a couple bottles of wine on the windowsill because it kept it colder there than in a bucket of ice. Although we turned the heat up, our room never got warm. The $20.00 […] parking fee is outrageous! I will never stay here again. Read moreGenuine Expedia guest review
"Nice hotel in the heart of Detroit"
After traveling through Detroit and seeing the condition of the city, it was a nice surprise to be staying in a hotel that was well maintained, clean and friendly. There is valet parking and a restaurant in the hotel so you don't have to venture out. It was a very pleasant stay.Genuine Expedia guest review
Electrical plug in bathroom did not work along with it not being as clean as possible. . The bed rolled to the center of the bed.Genuine Expedia guest review
- The room doors do not have any seals on them. You can hear everything. It was windy my first night and the person next door had their window open. Their door constantly rattled keeping me awake. I called the front desk who said they'd look into it; they did not. I called again and had them switch my room. The second room's heater did not work. We […] switched rooms again. The night desk agent was less than enthusiastic with her service. - They have mandatory valet parking at $20 per night. They park your car in a lot behind the hotel which isn't as secure as you'd want it to be. - They do not have a complimentary breakfast bar. Not even a doughnut. - Only one ice maker in the entire building. If you want an in-room fridge, it'll cost you $10 per night more. Read moreGenuine Expedia guest review
"Honeymoon for my brother"
The staff was nice in plan a good honeymoon for my brother, since he didn't have one 25 years agoGenuine Expedia guest review
"Quiet & Pleasant"
My stay here was pleasant. The atmosphere was quiet and calming. The staff was friendly and very attentive. I will make a return stay. I would also recommend this hotel to others.Genuine Hotels.com guest review
My stay was very good.Genuine Hotels.com guest review
First experience at the hotel was the mandatory 20 dollar valet that I was treated with! Then I entered my first room for the night both phones were not working so I couldn't ask what the wifi password was. After going downstairs they switched me to another room. Biggest problem with both rooms was that the carpet was stained. Comforter was digniy and […] looked like it hadn't been washed in decades. Read moreGenuine Hotels.com guest review
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