"Hotel AC Carlton Madrid"
Nice hotel and great locationGenuine Hotels.com guest review
"Wonderful hotel in Madrid!"
This hotel was beautiful, very clean and the staff was excellent! They were all so helpful and courteous. The room was clean, spacious and modern. I would stay here again and again!Genuine Hotels.com guest review
hotel quality as a whole was good. SERVICE SUCKED. the check in time was at 3 o clock in the afternoon latest i ever seen to make it even worse the hotel was full the day before and i didn't get my room till 5 very disappointed. Hotel quality excellent and not wifi in the rooms really paying 5 dollars for a weekend for two rooms and you don't get wifi […] in your room unless you pay an extra 14 dollars a day common I'm in the other side of the world i need wifi to communicate and they cut tent even offer that service. WIFI in lobby only always full Read moreGenuine Hotels.com guest review
"Happy with our two night stay"
We enjoyed our four night stay, the room was clean and spacious. The water pressure from the shower is excellent.Genuine Hotels.com guest review
"3 days in Madrid to remember."
Excellent in everything. Front desk staff were very professional. Highly recommended.Genuine Hotels.com guest review
"Near everything ""
Great!!!Genuine Hotels.com guest review
Very nice staff and very helpful. Great locationGenuine Hotels.com guest review
"Good hotel close to railway Atocha Station"
Walking distance to Atocha Station and bus to the airport. It worked great to stay overnight coming by AVE and leaving next by plane. Walking distance to metro station.Genuine Hotels.com guest review
Great location. Can walk to train station, metro, Reina Sofia, Prado. Front desk staff was extremely helpful especially for non Spanish speaking American tourists. Bathroom needs venting. Would have liked complimentary coffee and pastry in lobby.Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott Dear Sir First of all we'd like to thank you for your comments, it help us to improve in the future. Regarding your comment about the bathrooom, and venting, we'll inform to the correspondent department. In our coffee-bar in lobby you can request pastries and coffeee but is not free. We'll consider your comment for a future. We appreciate all your comments and we will continue on working to satisfy our guests Sincerely Loli Alcántara - Front Desk Manager
"Just a little short of great"
Overall this is a pretty good hotel. The interior spaces, from the lobby, to the hallways, to the rooms, felt modern and well-maintained. The service was friendly. The rooms were unusually spacious by European standards. Both the bedroom and the bathroom were well-proportioned and well-appointed. The location is fine. The neighborhood isn't anything […] special, but you're just a few minutes' walk from Atocha station, the Prado and its surroundings, or the old town area. There is free wi-fi in the lobby, but not in the rooms, which was slightly disappointing. The biggest drawback is that the walls, as others have mentioned, are truly paper thin. If the folks in the room next to you are having a normal conversation, or listening to the TV at a normal volume, you will hear everything. If the room on either side of you is up late you may be in for a fitful night of sleep. Read moreGenuine Hotels.com guest review
Stayed here my last night of my trip due to its comfort and proximity to the train station. Did not disappoint, and I especially liked that there was a jacuzzi in the room.Genuine Expedia guest review
"Spacious quarters with excellent bathroom"
Had two rooms and both were quite nice. Room is large with good bed and very big bathroom. Windows have shutters on them which allows for complete darkness if you like. Quite and in a convenient location.Genuine Hotels.com guest review
Very clean, excellent staff. Easy to communicate with them. Close to so much in Madrid.Genuine Expedia guest review
"Great Hotel close to major museums and attractions"
Stayed at this hotel before but under a different name some years ago but again it served its purpose. Everything was great!!Genuine Expedia guest review
"Good for the price"
My wife and I stayed here a few nights on the first leg of our honeymoon. Good price for the room. If you're a park person, you won't do better than Buen Retiro right next door. If you're more about the cafe/restaurant/nightlife scene, then it might be better to be north/northwest of the park, but overall we had pretty good access to all of that. I […] didn't like the key-lock safe versus coded lock, since it's just more stuff to carry. Wifi only in the lobby was annoying, but it worked well at least. Two big cons: the double beds are two twins pushed together, which is really annoying. Also, the room was loud due to street traffic. Cafe Delicias gets noisy pretty early in the morning. We faced the street and were on a lower floor - try avoid both of those. Morning breakfast was ridiculously overpriced; you could do better at nearby restaurants. Overall - we were really happy with the price and got what we needed for our time in Madrid. But if you want something more romantic or centered in a more trendy area, I'd look elsewhere. Read moreGenuine Hotels.com guest review
"Nice location but the room very basic"
The Hotel is well located to visit the Museums zone and the Atoya terminal. The room is very basic but I dont understand why they use a glass slide door for the bathroom. Also when we arrive only one person making the check in and there are 16 persons waiting for attention.Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott Dear guest, First of all we would like to thank for your comments, they will help us to improve in the future. We would also like to apologize for any inconvenience caused during your stay. When the hotel was renovated and redecorated they changed the door to glass doors, they are not transparent, and they are used to give more lightning to the bathroom. We apologize for the inconveniences caused during your check-in, if you contact with us and tell us the day and the hour, we could analyse the problem, maybe the other person was doing another labor. We appreciate your comments. We hope to see you in your next visit to Madrid. Thank you and kind regards,
It was great! The room was noisy, as while I was trying to get to sleep, I could hear the occupants in the next room's conversation while they were bathing.Genuine Hotels.com guest review
"best front desk personnel"
front desk personnel - the best during my stay in spain. very helpful & friendly. the room was small as expected but clean. my only dislike was location. i was travelling by myself and found the hotel a bit distant to mass transportation and attractions - my bad.Genuine Hotels.com guest review
"Reasonably priced and neat room"
Location is probably not the best for sightseeing but close to Atocha station and one of Metro station. So, it was convenient enough. Hotel room is very clean and comfortable. Considering price, the hotel is very well balanced.Genuine Expedia guest review
comfortable and good service but not somewhere you would go if wanted to get a bit of Spanish atmosphere. It is very stylish but modern.Genuine Hotels.com guest review
Very clean and convenient with great locationGenuine Hotels.com guest review
"Location near Attocha Train Station"
Walking distance to Attocha, where I left from in the morning. Not much else around there. Wifi not included with room.Genuine Hotels.com guest review
A peadeful and pleasant hotel; very modern, so not too much atmosphwere but highly worthwhile. Near park and station.Genuine Hotels.com guest review
"Great front desk staff but noisy hotel."
Very modern clean hotel but for some reason it is really noisy. You can hear people running water and coming in and out of rooms. Front desk staff was terrific and extremely helpful. Breakfast was good. Not a bad neighborhood. Five minutes from Retiro Park and ten minutes from the Prado. Nice size rooms and bathrooms. No free internet except in public […] areas. You will need to pay for internet. No coffee in the rooms. Read moreGenuine Hotels.com guest review
"Excellent hotel at excellent location"
Excellent hotel with good room size. Clean and decorated with contemporary art. Very good and helpful staff. Located conveniently walking distance from Achote Train Station and the city center. Good breakfast. Very good deal for the price. Would recommend it any time.Genuine Hotels.com guest review
Wonderful, helpful & attentive service. Beautiful hotel, conveniently located within walking distance close to everywhere we needed to go. The room was spacious and nicely appointed, with a well-stocked mini bar full of a variety of refreshments. The bathroom was separated from the room by a large foyer and modern frosted glass doors, complete with […] nice toiletries. The only downside was the hard, very uncomfortable bed. It really felt like we were sleeping on a rock. Read moreGenuine Hotels.com guest review
"Excellent service by Concierge"
We will definitely return to this hotel. During our stay from Apr 16-18, 2014, we were helped by a very efficient, cheerful and warm front desk officer. She made sure that we were quickly checked in, our family needs were met and she gave very good recommendations for sights and restaurants. The front desk officer is a gem of this hotel.Genuine Hotels.com guest review
"A pokey hotel"
Dont be fooled by the word Marriot. This hotel is very average and not worth the ranking it has. The gym is miniscule and uninviting. The room is average nothing more. I wouldnt stay here again.Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott Dear guest, First of all we would like to apologize for any inconvenience that could be caused during your stay in our hotel. We are a nice hotel with a really high quality and good value, . We are a Marriott hotel with all its guarantees . We have a lot of different rooms with different types. We would like to thank you for your comments, they will help us to improve. Thank you and best regards
"Really noisy and so so neighborhood"
I stay in Madrid frequently but this is my first...and last stay at this hotel. The room was nice enough but I could hear eveything from my neighbors. It sounded like their TV was in my room! Also the neighborhood is not nearly as attractive as on the other side of Atocha along Paseo del Prado where I have stayed before.Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott Dear guest, First of all we would like to thank you for your comments, they will help us to improve in the future. We apologize for the inconveniences caused during your stay. If you would have told our front department staff, we would have offered you a change to another room more quiet, or we would have talked to your neighbor . We are really sorr for the inconveniences caused. Our neighborhood is a typical neighborhood in Madrid, safe and nice, much commercial than Paseo del Prado which is much more touristic. Thank you again for your comments. We hope you visit us next time you came to Madrid, and give us the opportunity to give you a nicer experience. Best regards
アトーチャ駅地上出口より３ブロックの場所にあるビジネスクラスのホテル。 部屋の設備はほぼ揃っており、お湯の出も問題ない。 隣室の音が気になる。朝食が高い。ＷｉＦｉがロビーでしか繋がらない。Genuine Expedia guest review
Very clean hotel, friendly, helpful staff, with convenient parking.Genuine Hotels.com guest review
Staff was very helpful and always pleasant. Went out of their way to help us find restaurants, etc .Genuine Expedia guest review
"Close to train station many attractions"
Pleasant staff and helpful.Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott Dear guest, We would like to thank you for your comments. Our objective is to satisfy our guests. We hope to see you in your next visit to Madrid. We will keep working in giving a nice treatment to all our guests. Thank you and best regards José Alfonso García
"Modern, clean, and close to Atocha"
I've stayed at the Carlton every time I've been to Madrid in the past five years. It's been renovated in that time, but has remained friendly and economical, and is very convenient to the Atocha train station.Genuine Expedia guest review
"This hotel location is so good."
I arrived MAD airport in the midnight and next morning I had to get on AVE train. Front staff was nice and my room was very comfortable so could sleep very well. The way to the Atocha station was short and the cost was cheap so everything was good.Genuine Expedia guest review
The hotel apparently had a recent upgrade because the furniture in the room and the fixtures in the bathroom were very modern and in very good shape. The restaurant food was very good and the mini-bar prices were not outrageous. I chose this hotel because it was within walking distance of the Atocha train station.Genuine Hotels.com guest review
"Nice Modern Hotel"
Beautilful hotel, great location, beautiful rooms. Great Buffet breakfast, nice amenities. The only "minus" : free wifi only in the lounge.Close to Public transportation and museums.The personnel was very helpful.Genuine Hotels.com guest review
"1st Trip to Spain"
Attractive, upscale hotel but unfortunately located on a very busy thoroughfare. We were located on the front side on the 4th floor and the crosswalk light would flash on the ceiling - also noisy from the traffic.Genuine Expedia guest review
"Nice stay, but there are better options"
This is the first of several AC hotels I stayed while I visited Spain -- wow, what a beautiful and modern decor. My room was a studio with modern but warm decor with a sliding dojo-style door to separate the room from the bathroom and hallway, I found the room very comfortable. I chose this hotel in its proximity to the train station nearby. A couple […] things to note. I did appreciate that the front desk offered to print my online train ticket for me for free provided I email the PDF. The only downside with this and other AC hotels that there was no free wifi in the rooms (as of mid-Sept 2013), only in the lobby / lounge areas. This was really disappointing as all other European hotels I stayed offered this wifi in the room free of charge. It was a little bit of a hike from the train station, as I went out the main entrance near the main traffic circle instead of a side entrance, so it turned out to be a bit of a hike with a 20kg bag. Overall, a nice one-night stay, but on my return to Madrid Atocha, I chose to stay at another area hotel with free wifi. Read moreGenuine Hotels.com guest review
"Great little hotel in the middle of everything"
great hotel, helpful staff, excellent location (2 blocks from Atocha Train Station). Rooms range from great to unbelievably great.Genuine Expedia guest review
"convenient to trains and metro"
Great staff and convenient locationGenuine Hotels.com guest review
"clean and modern but noisey"
We waited a long time to check in as the group in front of us was arguing about mini bar charges. Manager was standing up front but did not assist front desk person or help us. Overall disappointing when you are tired from a long day of travel. Rooms were nice and modern but noisey. Nice location to train station.Genuine Hotels.com guest review
"close to train station and museums"
Very nice room, staff at front desk was great. Lobby was relaxing and had WIFI access. Location is excellent if you go or arrive from the Atocha train station.Genuine Hotels.com guest review
Lovely shower but not much else to recommend it. Matrons cigarette smell in the hallway. No wifi in the rooms.Genuine Expedia guest review
Have stayed there three times and always get same reliable, comfortable acomodation and particularly nice hotel staff. Well situated and convinient. Other than small elevators all else is excellent.Genuine Expedia guest review
"Very good hotel, close to Museums, Train Station"
Very good hotel, clean, nice breakfast. Only problem is elevator is too small, but no big deal.Genuine Hotels.com guest review
"Nice Hotel, near from almost all the museums"
I feel good on this hotel, it was clean, with facilities of transportationGenuine Expedia guest review
we liked the convenient location near the train station and all the Museums. The breakfast was the best experienced during our tripGenuine Hotels.com guest review
"Close to train station, El Prado Museum and others"
Very pleased.Genuine Hotels.com guest review
It is my second stay at this hotel, both times for about 10 days. The staff is excellent-friendly, professional, helpful. Two years later, I was met with the same nice employees, which I consider a testament to the hotel because of retention of staff. The hotel is clean, comfortable, safe, close to transportation (bus, metro, train), dining, and museums. […] Families, business people, single travelers and couples all seemed very happy during their stays. The dining room has a delicious buffet breakfast. Read moreGenuine Hotels.com guest review
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