All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePaseo Delicias 26, Madrid, Madrid, 28045, Spain, ‏‎855-239-9485
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.2 / 5Excellent

Score breakdown (from 493 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.1
  • < Previous
  • Page 1 of 10
  • Next >
5.0 / 5Outstanding
"AC Marriot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They did everything they could to make our stay enjoyable.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
Melinda
US
4.0 / 5Excellent
"Very convenient to points of interest and transpor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great service. Very friendly and helpful. Rated room 4 because needed more lights.
Genuine Hotels.com guest review
5 night romance trip May 1, 2015
A Traveler
US
2.0 / 5Fair
"Disappointed."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
There was no wifi, electric pot, slipper, gowns, heater doesn't work.. Everything is bad. At the same hotel, AC Calton Barcelona they gave Wifi, electric pot for free. Even it was surcharge.
Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear guest, I am really sorry for the inconveniences caused during your stay. If you could write us an email to find out what happenned during your stay we will we very grateful. Our email address is accarltonmadrid@ac-hotels.com Kind regards
1 night romance trip Apr 30, 2015
Moonsun Doowon
US
5.0 / 5Outstanding
"travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good location - close to Atocha train staion, good service and room comfort
Genuine Hotels.com guest review
1 night trip Apr 22, 2015
A Traveler
US
5.0 / 5Outstanding
"travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location to use Atocha
Genuine Hotels.com guest review
1 night trip Apr 15, 2015
A Traveler
US
5.0 / 5Outstanding
"very happy with this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Modern and spacious which was a nice change after some of the places we stayed in Europe. Very easy walk to the train and metro stations too.
Genuine Hotels.com guest review
2 night family trip Apr 5, 2015
Jan
US
4.0 / 5Excellent
"Clean, Comfortable and Close to Museums"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Easy to get to from airport with yellow bus for 5 Euros to Atocha station which is 2 blocks away. Close to museums and red city tour bus drop offs.
Genuine Hotels.com guest review
1 night romance trip Mar 29, 2015
Twyla
US
5.0 / 5Outstanding
"Great location. Excellent service and value."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a wonderful experience in this hotel, from the service staff, to the cleanliness, size and comfortable setting of the room, to the excellent location right next to the Atocha train station (5 minute walk) with easy access to the airport, AVE trains, etc. The Prado Museum and the rest of Central Madrid within walking distance.
Genuine Hotels.com guest review
1 night trip Jan 27, 2015
Leonardo
US
4.0 / 5Excellent
"Nice hotel close to metro and museums"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was extremely nice and spoke English. The hotel was close to the metro and museums. The only issue was the noise from the street because it is in the main part of the city. You can be awakened to car horns blowing on a week day. Also the hotel was very affordable.
Genuine Expedia guest review
Other trip Jan 24, 2015
Marisela
US
5.0 / 5Outstanding
"Good hotel next to Atocha train station."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel overall. Everything in order. Comfortable room. Good value for the price.
Genuine Expedia guest review
Other trip Jan 18, 2015
Manuel
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It is readily accessible to much of downtown Madrid. The rooms are clean and comfortable, with the exception of the heat in our room-it never quite got to the 22 degrees where the thermostat was set. We did not eat there. It was secure, our staff interaction was limited to the front counter, but they were friendly and professional. It was the last night of our trip and we were using it as a staging base to walk around central Madrid on New Year's eve. It is not luxurious, but we thought it was excellent value for the price.
Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear Sir Thank you for sharing your experience at the AC Hotel Carlton Madrid though the Guest Satisfaction survey. I would like to apologize for the problem with the thermostat. Rest assured we will check it with the correspondence department. In a future inform us during your stay in order to solve it at the moment. We have 24 hours services. Your feedback is integral to our ability to continue to improve our service. Thanks you for staying at the AC Hotel Carlton and we hope you choose to stay with us again wheneveryour travel brin you back to Madrid.
Other trip Jan 3, 2015
A Traveler
US
3.0 / 5Good
"Madrid hotl near train station!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is beautifully renovated and the service was excellent. However, the noise from other rooms seems to easily penetrate the walls and the light bulbs that would go out wouldn't be changed unless the front desk was told. Otherwise, great hotel near the Atochi train station within walking distance of the sights.
Genuine Hotels.com guest review
2 night trip with friends Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Near Atocha train station,clean and modern. STEPS!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only two blocks from Madrid's Atocha train station, and near several hole in the wall but excellent and less expensive restaurants (we ate at a great Columbian and another Equadoran one). Neighborhood is clean and safe but more working to middle class residential. There is a grocery store one block away. Hotel breakfast is less good than some but has variety of meats, cheeses, juices, strong coffee, and good tortillas, no muscli. WIFI only works in lobby or they say you pay an extra 5 euro. It is fast wifi though and they didn't charge us. Room is quiet, has awesome metal shades to block out all light, comfy hard beds, and pillow choices. Good rain shower. Not very close to attractions and stuff to see, but very good location for train station. Staff speaks English! IMPORTANT-- there are STEPS to get into and out of the hotel that are hard to do with luggage and no way to get in otherwise. I think this presents real accessibility issue too.
Genuine Expedia guest review
Other trip Dec 31, 2014
Lisa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved it here.. Great location .. Centrally located
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location in Madrid..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I think this hotel is better than it is rated! Nicely updated, super clean, friendly, great location to most attractions and transportation...I would go back and recommend to others.
Genuine Expedia guest review
Other trip Dec 1, 2014
RJ
US
4.0 / 5Excellent
"Hotel AC Carlton Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel and great location
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
Enrique
US
5.0 / 5Outstanding
"Nice hotel close to the station and tourist stops"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived at the hotel earlier, but they took us right away. The front desk was very nice and she gave us a nice room at 7th floor. Since the room has the balcony, we can see the nice view of town and enjoyed eating outside. The room was clean and modern. The room could be a little smaller to some, but we enjoyed staying there.
Genuine Expedia guest review
Other trip Nov 23, 2014
Tiki
US
4.0 / 5Excellent
"nice, clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Bigger rooms for Europe standards- pleasant staff- good wifi
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel in Madrid!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was beautiful, very clean and the staff was excellent! They were all so helpful and courteous. The room was clean, spacious and modern. I would stay here again and again!
Genuine Hotels.com guest review
4 night romance trip Nov 6, 2014
Maria
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
hotel quality as a whole was good. SERVICE SUCKED. the check in time was at 3 o clock in the afternoon latest i ever seen to make it even worse the hotel was full the day before and i didn't get my room till 5 very disappointed. Hotel quality excellent and not wifi in the rooms really paying 5 dollars for a weekend for two rooms and you don't get wifi in your room unless you pay an extra 14 dollars a day common I'm in the other side of the world i need wifi to communicate and they cut tent even offer that service. WIFI in lobby only always full
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
jose
US
5.0 / 5Outstanding
"Happy with our two night stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We enjoyed our four night stay, the room was clean and spacious. The water pressure from the shower is excellent.
Genuine Hotels.com guest review
4 night trip Oct 9, 2014
A Traveler
US
5.0 / 5Outstanding
"3 days in Madrid to remember."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent in everything. Front desk staff were very professional. Highly recommended.
Genuine Hotels.com guest review
3 night romance trip Oct 11, 2014
Oscar
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
the only negative issue was that the walls were extremely thin and when another toilet flushed next door or upstairs it sounded like the flood gates had opened and I was going to be inundated. Also, my room was like a cave because right outside my window was a wall maybe 18 inches away. The location was excellent, a 5 minute walk to the train station and 10 minutes to the Prado and an easy walk to everything else.
Genuine Expedia guest review
Other trip Oct 7, 2014
Paula
US
5.0 / 5Outstanding
"Convenient to Atocha train station/the Retiro park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our room was quiet, easy to darken for getting good sleep. The staff at the desk were helpful. The decor was understated and attractive.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very Good Location, Close To Museums And Easy Walk To The Main Train Station. Front Desk Staff Was Friendly And Helpful. Room Was Clean And Comfortable.
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Near everything ""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great!!!
Genuine Hotels.com guest review
3 night romance trip Aug 15, 2014
Mucio
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice staff and very helpful. Great location
Genuine Hotels.com guest review
1 night business trip Aug 18, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel close to railway Atocha Station"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Walking distance to Atocha Station and bus to the airport. It worked great to stay overnight coming by AVE and leaving next by plane. Walking distance to metro station.
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Can walk to train station, metro, Reina Sofia, Prado. Front desk staff was extremely helpful especially for non Spanish speaking American tourists. Bathroom needs venting. Would have liked complimentary coffee and pastry in lobby.
Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear Sir First of all we'd like to thank you for your comments, it help us to improve in the future. Regarding your comment about the bathrooom, and venting, we'll inform to the correspondent department. In our coffee-bar in lobby you can request pastries and coffeee but is not free. We'll consider your comment for a future. We appreciate all your comments and we will continue on working to satisfy our guests Sincerely Loli Alcántara - Front Desk Manager
Other trip Aug 2, 2014
Phil
US
4.0 / 5Excellent
"Just a little short of great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall this is a pretty good hotel. The interior spaces, from the lobby, to the hallways, to the rooms, felt modern and well-maintained. The service was friendly. The rooms were unusually spacious by European standards. Both the bedroom and the bathroom were well-proportioned and well-appointed. The location is fine. The neighborhood isn't anything special, but you're just a few minutes' walk from Atocha station, the Prado and its surroundings, or the old town area. There is free wi-fi in the lobby, but not in the rooms, which was slightly disappointing. The biggest drawback is that the walls, as others have mentioned, are truly paper thin. If the folks in the room next to you are having a normal conversation, or listening to the TV at a normal volume, you will hear everything. If the room on either side of you is up late you may be in for a fitful night of sleep.
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
Scott
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here my last night of my trip due to its comfort and proximity to the train station. Did not disappoint, and I especially liked that there was a jacuzzi in the room.
Genuine Expedia guest review
Other trip Jul 14, 2014
Daniel
US
5.0 / 5Outstanding
"Spacious quarters with excellent bathroom"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had two rooms and both were quite nice. Room is large with good bed and very big bathroom. Windows have shutters on them which allows for complete darkness if you like. Quite and in a convenient location.
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
José
US
4.0 / 5Excellent
"Great hotel."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very clean, excellent staff. Easy to communicate with them. Close to so much in Madrid.
Genuine Expedia guest review
Other trip Jul 12, 2014
Lisa
US
4.0 / 5Excellent
"Great Hotel close to major museums and attractions"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed at this hotel before but under a different name some years ago but again it served its purpose. Everything was great!!
Genuine Expedia guest review
Other trip Jul 7, 2014
V and J
US
4.0 / 5Excellent
"Good for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
My wife and I stayed here a few nights on the first leg of our honeymoon. Good price for the room. If you're a park person, you won't do better than Buen Retiro right next door. If you're more about the cafe/restaurant/nightlife scene, then it might be better to be north/northwest of the park, but overall we had pretty good access to all of that. I didn't like the key-lock safe versus coded lock, since it's just more stuff to carry. Wifi only in the lobby was annoying, but it worked well at least. Two big cons: the double beds are two twins pushed together, which is really annoying. Also, the room was loud due to street traffic. Cafe Delicias gets noisy pretty early in the morning. We faced the street and were on a lower floor - try avoid both of those. Morning breakfast was ridiculously overpriced; you could do better at nearby restaurants. Overall - we were really happy with the price and got what we needed for our time in Madrid. But if you want something more romantic or centered in a more trendy area, I'd look elsewhere.
Genuine Hotels.com guest review
2 night trip May 14, 2014
A Traveler
US
3.0 / 5Good
"Nice location but the room very basic"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel is well located to visit the Museums zone and the Atoya terminal. The room is very basic but I dont understand why they use a glass slide door for the bathroom. Also when we arrive only one person making the check in and there are 16 persons waiting for attention.
Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear guest, First of all we would like to thank for your comments, they will help us to improve in the future. We would also like to apologize for any inconvenience caused during your stay. When the hotel was renovated and redecorated they changed the door to glass doors, they are not transparent, and they are used to give more lightning to the bathroom. We apologize for the inconveniences caused during your check-in, if you contact with us and tell us the day and the hour, we could analyse the problem, maybe the other person was doing another labor. We appreciate your comments. We hope to see you in your next visit to Madrid. Thank you and kind regards,
Other trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was great! The room was noisy, as while I was trying to get to sleep, I could hear the occupants in the next room's conversation while they were bathing.
Genuine Hotels.com guest review
1 night trip May 11, 2014
Amanda
US
4.0 / 5Excellent
"best front desk personnel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
front desk personnel - the best during my stay in spain. very helpful & friendly. the room was small as expected but clean. my only dislike was location. i was travelling by myself and found the hotel a bit distant to mass transportation and attractions - my bad.
Genuine Hotels.com guest review
5 night trip Apr 11, 2014
L ARROYO
US
4.0 / 5Excellent
"Reasonably priced and neat room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location is probably not the best for sightseeing but close to Atocha station and one of Metro station. So, it was convenient enough. Hotel room is very clean and comfortable. Considering price, the hotel is very well balanced.
Genuine Expedia guest review
Other trip May 4, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
comfortable and good service but not somewhere you would go if wanted to get a bit of Spanish atmosphere. It is very stylish but modern.
Genuine Hotels.com guest review
1 night trip Apr 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean and convenient with great location
Genuine Hotels.com guest review
2 night trip Apr 29, 2014
Manuel
US
4.0 / 5Excellent
"Location near Attocha Train Station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Walking distance to Attocha, where I left from in the morning. Not much else around there. Wifi not included with room.
Genuine Hotels.com guest review
1 night trip Apr 30, 2014
A Traveler
US
5.0 / 5Outstanding
"comfortable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A peadeful and pleasant hotel; very modern, so not too much atmosphwere but highly worthwhile. Near park and station.
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
A Traveler
US
3.0 / 5Good
"Great front desk staff but noisy hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very modern clean hotel but for some reason it is really noisy. You can hear people running water and coming in and out of rooms. Front desk staff was terrific and extremely helpful. Breakfast was good. Not a bad neighborhood. Five minutes from Retiro Park and ten minutes from the Prado. Nice size rooms and bathrooms. No free internet except in public areas. You will need to pay for internet. No coffee in the rooms.
Genuine Hotels.com guest review
1 night trip Apr 28, 2014
AllysonB
US
5.0 / 5Outstanding
"Excellent hotel at excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel with good room size. Clean and decorated with contemporary art. Very good and helpful staff. Located conveniently walking distance from Achote Train Station and the city center. Good breakfast. Very good deal for the price. Would recommend it any time.
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
Shahid Rafique
US
4.0 / 5Excellent
"Almost perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful, helpful & attentive service. Beautiful hotel, conveniently located within walking distance close to everywhere we needed to go. The room was spacious and nicely appointed, with a well-stocked mini bar full of a variety of refreshments. The bathroom was separated from the room by a large foyer and modern frosted glass doors, complete with nice toiletries. The only downside was the hard, very uncomfortable bed. It really felt like we were sleeping on a rock.
Genuine Hotels.com guest review
1 night trip Apr 20, 2014
Laura L.
US
5.0 / 5Outstanding
"Excellent service by Concierge"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We will definitely return to this hotel. During our stay from Apr 16-18, 2014, we were helped by a very efficient, cheerful and warm front desk officer. She made sure that we were quickly checked in, our family needs were met and she gave very good recommendations for sights and restaurants. The front desk officer is a gem of this hotel.
Genuine Hotels.com guest review
2 night trip Apr 16, 2014
William
US
2.0 / 5Fair
"A pokey hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Dont be fooled by the word Marriot. This hotel is very average and not worth the ranking it has. The gym is miniscule and uninviting. The room is average nothing more. I wouldnt stay here again.
Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear guest, First of all we would like to apologize for any inconvenience that could be caused during your stay in our hotel. We are a nice hotel with a really high quality and good value, . We are a Marriott hotel with all its guarantees . We have a lot of different rooms with different types. We would like to thank you for your comments, they will help us to improve. Thank you and best regards
1 night trip Apr 11, 2014
russell
US
3.0 / 5Good
"Really noisy and so so neighborhood"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
I stay in Madrid frequently but this is my first...and last stay at this hotel. The room was nice enough but I could hear eveything from my neighbors. It sounded like their TV was in my room! Also the neighborhood is not nearly as attractive as on the other side of Atocha along Paseo del Prado where I have stayed before.
Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear guest, First of all we would like to thank you for your comments, they will help us to improve in the future. We apologize for the inconveniences caused during your stay. If you would have told our front department staff, we would have offered you a change to another room more quiet, or we would have talked to your neighbor . We are really sorr for the inconveniences caused. Our neighborhood is a typical neighborhood in Madrid, safe and nice, much commercial than Paseo del Prado which is much more touristic. Thank you again for your comments. We hope you visit us next time you came to Madrid, and give us the opportunity to give you a nicer experience. Best regards
1 night business trip Apr 5, 2014
John M
US
5.0 / 5Outstanding
"駅近の一流ホテル。"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
アトーチャ駅地上出口より3ブロックの場所にあるビジネスクラスのホテル。 部屋の設備はほぼ揃っており、お湯の出も問題ない。 隣室の音が気になる。朝食が高い。WiFiがロビーでしか繋がらない。
Genuine Expedia guest review
Other trip Apr 1, 2014
Kita
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 10
  • Next >