All hotels in Madrid, Spain
1 room, 2 adults
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Paseo Delicias 26MadridMadrid28045Spain, ‏‎855-239-9485
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 722 reviews)

  • Cleanliness
    Clean
  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Amenities
    Bad amenities
  • WiFi
    Bad internet service
5.0 / 5Outstanding
"excellent stay."
excellent hotel, good location,allow to walk on day and night time to all Madrid' central area.
Genuine Expedia guest review
Other trip Jul 27, 2015
A Traveler
US
2.0 / 5Fair
"Worst bed ever."
I found this Marriott hotel on your website and I was expecting Marriott quality. The bed was the worst bed I have ever slept in. I know that I was very wore out from just flying half way around the world. But my girlfriend paid for her sisters room the same day we were checking in. She paid the same price and ended up getting a room on the top floor with a lanai, plus a nice bed. I ended up getting 1st floor with two twin beds. The next morning I went down and asked for the manager. She did end up switching our room out, for the last night we stayed there. While I was waiting for the manager another customer was complaining about the same thing. I was totally shocked and disappointed that Marriott had their name on this hotel.
Genuine Hotels.com guest review
2 night romance trip Jul 15, 2015
Randall
US
5.0 / 5Outstanding
"very awesomeand the stuff they were very nice"
Was very awesome
Genuine Hotels.com guest review
1 night romance trip Jul 21, 2015
sam
US
3.0 / 5Good
"Services need to be better."
The hotel needs to provide Kleenex boxes, not just a little packet. Get with the program and offer free internet
Genuine Hotels.com guest review
1 night family trip Jul 20, 2015
Robert
US
5.0 / 5Outstanding
"Unsatisfied customer"
The hotel was nice but the breakfast buffet was very highly priced. We invited my daughter and our three grandkids (they only ate cereal and milk) and the lady charged us $17.00 for each person. Also, the hotel does not have anybody that can help you with the luggage.
Genuine Hotels.com guest review
3 night romance trip Jul 11, 2015
Ana
US
4.0 / 5Excellent
"a nice stay away from the crowds."
Stopover while in Madrid on our way to Pamplona. Good value. Nice hotel close to Atoche train station and only a few stops on the Metro from the center of town. Fitness center was located in a tiny room: three treadmills and a rack ofdumbbells.
Genuine Hotels.com guest review
2 night romance trip Jul 13, 2015
Brian P.
US
5.0 / 5Outstanding
"comfort like home~!"
This amazing hotel is near atocha renfe station and also near subway station atocha and palos? the line 3. It was perfect, clean, friendly. Nothing to complain.
Genuine Expedia guest review
Other trip Jul 16, 2015
Eric
US
4.0 / 5Excellent
Hotel located very close to the Atocha train station. They allowed us a late check out due to a late flight arrival.
Genuine Hotels.com guest review
1 night trip with friends Jun 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Madrid Atocha near by hotel"
Great location by the Atocha train station in Madrid. Clean, modern, helpful staff. Beds and pillows were great.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
Paul
US
4.0 / 5Excellent
"Great location for Atocha train station."
It was fine for the one day we were there. It's very close to Atocha train station, a five minute walk with luggage and you're there. That is what I was looking for and it couldn't have been more convenient.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
RitaM
US
4.0 / 5Excellent
"excellent hotel"
Excellent room some noises in the night depending on the Ron assigned(close to the street)
Genuine Hotels.com guest review
5 night romance trip Jun 27, 2015
Rafael
US
4.0 / 5Excellent
"Great stay"
My wife and I had a great stay. The room and staff were terrific. We never used the restaurant so we can't comment on that. The area was ideal for us. We would recommend this hotel.
Genuine Expedia guest review
Other trip Jun 30, 2015
Steve
US
5.0 / 5Outstanding
"Would stay again"
VERY CLEAN ROOM VERY ROOMY WELL DECORATED PLENTY OF SPACE FOR SUITCASES AND VERY ACCESIBLE CLOSET. VERY GOOD BEDS COMFORTABLE. NICE AND SPACIOUS BATHROOM WITH A GOOD SHOWER.
Genuine Hotels.com guest review
2 night family trip Jun 22, 2015
Rosana
US
5.0 / 5Outstanding
"Nice hotel close to subway, parking house"
The hotel location is in the Atocha neighborhood close to a subway station, good local restaurants and a parking house. The hotel is quiet so you can have a good night sleep. It was better to make a reservation in advance since when we arrived there were no hotel rooms available (the last one was 80% more expensive than a regular one). We had a great stay.
Genuine Expedia guest review
Other trip Jun 22, 2015
Charlie
US
5.0 / 5Outstanding
"Great location but why are twin beds sde by side?"
This hotel looks ordinary from outside but is very modern and attractive inside. I don't usually care Anout front desk staff but these were really great. I upgraded to a suite because we didn't want adjacent beds and they rearrNged the room to maximize privacy, which I appreciated. The helped wit directions everywhere so that really mDe our stay in madrid easier.
Genuine Expedia guest review
Other trip Jun 21, 2015
Dr
US
4.0 / 5Excellent
"Good for museum goers and business."
Check in was perfunctory I asked about a restaurant nearby and was given a business card for a local restaurant that turned out to be fun. Very much a neighborhood hangout. Telenovela on the tv, waiters spoke no English. But the next day I discovered that food IS served at the hotel This is a business friendly boutique hotel: bathtub with jets, lovely linens and amenities. I chose it for proximity to the Prado and Reina Sophia museums and the train station. Good for art but a little out of the way. staff not interested in hailing cabs, booking tours or helping one get oriented.
Genuine Expedia guest review
Other trip Jun 10, 2015
kathyQ
US
5.0 / 5Outstanding
"A hotel were you want to stay and come back."
Our stay was excellent. The hotel and hotel staff only deserve one word "Excellence". Looking forward to stay there in my next visit to Madrid.
Genuine Hotels.com guest review
3 night family trip May 31, 2015
Jose
US
2.0 / 5Fair
"Noisy hotel"
This hotel has bad acoustic isolation, the air conditioned does not work very well. i do not plan to stay there anymore.
Genuine Hotels.com guest review
5 night trip May 26, 2015
Peter E
US
4.0 / 5Excellent
"It was very nice."
It's close to metro and easy to go around. Not in the center, but for the rate we got and the cleaness of the room. It's worth staying a little more out. The staff is very friendly, like if they know you personally.
Genuine Expedia guest review
Other trip May 29, 2015
A Traveler
US
4.0 / 5Excellent
"Need Free wifi"
Overall this was a good hotel for our needs. Well located for bus and train connections. One downer was a charge for wifi outside of the lobby. We were in Spain for 8 weeks and this was the only place that wanted to charge for wifi. Almost all bars,hostals, hotels,etcetera. In Spain provide free wifi.
Genuine Hotels.com guest review
1 night romance trip May 24, 2015
Ronald
US
5.0 / 5Outstanding
"AC Marriot"
They did everything they could to make our stay enjoyable.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
Melinda
US
4.0 / 5Excellent
"Good location"
This is a neighborhood hotel near the train station. I found nearly every sort of thing I wanted in the area. My biggest complaint was noise from the hotel at night. We were near a staircase and it seemed to attract noise from the lobby. There was some sort of piped in music as well that was not pleasant to listen to in bed. Much of this was improved when we changed rooms. The neighbor hood included a lot of little businesses where we were able to find odds and ends that we forgot to pack or lost. The train station was 3 blocks and the metro 2 blocks,
Genuine Expedia guest review
Other trip May 10, 2015
Oldjudge
US
4.0 / 5Excellent
"Very convenient to points of interest and transpor"
Great service. Very friendly and helpful. Rated room 4 because needed more lights.
Genuine Hotels.com guest review
5 night romance trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
Wonderful stay for two nights. Staff were outstanding. Only bad experience was 5.50 Euro fee for collect call from the room. Would definitely use again.
Genuine Expedia guest review
Other trip May 4, 2015
A Traveler
US
2.0 / 5Fair
"Disappointed."
There was no wifi, electric pot, slipper, gowns, heater doesn't work.. Everything is bad. At the same hotel, AC Calton Barcelona they gave Wifi, electric pot for free. Even it was surcharge.
Genuine Hotels.com guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear guest, I am really sorry for the inconveniences caused during your stay. If you could write us an email to find out what happenned during your stay we will we very grateful. Our email address is accarltonmadrid@ac-hotels.com Kind regards
1 night romance trip Apr 30, 2015
Moonsun Doowon
US
5.0 / 5Outstanding
"travel"
good location - close to Atocha train staion, good service and room comfort
Genuine Hotels.com guest review
1 night trip Apr 22, 2015
A Traveler
US
5.0 / 5Outstanding
"travel"
Good location to use Atocha
Genuine Hotels.com guest review
1 night trip Apr 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Good stay"
Fantastic facilities and staff. The only thing I found was the hotel restaurant menu selection was very weak.
Genuine Expedia guest review
Other trip Apr 16, 2015
A Traveler
US
5.0 / 5Outstanding
"very happy with this hotel"
Modern and spacious which was a nice change after some of the places we stayed in Europe. Very easy walk to the train and metro stations too.
Genuine Hotels.com guest review
2 night family trip Apr 5, 2015
Jan
US
4.0 / 5Excellent
Everything was excellent - good location close to the train station. My only complaint is that we travelled all over Spain in various types of lodging and this was the only place without free internet access!
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
US
4.0 / 5Excellent
"Clean, Comfortable and Close to Museums"
Easy to get to from airport with yellow bus for 5 Euros to Atocha station which is 2 blocks away. Close to museums and red city tour bus drop offs.
Genuine Hotels.com guest review
1 night romance trip Mar 29, 2015
Twyla
US
5.0 / 5Outstanding
"Near metro stop to othe Madrid locations"
Nice hotel near Atoche train station; metro station near by to take you to other Madrid locations; free wifi if you are a Marriott member.
Genuine Expedia guest review
Other trip Mar 25, 2015
Tio
US
3.0 / 5Good
"Close to the train station and museums"
Selecting a Marriott facility means one expects a certain quality. While rooms were immaculately clean and one could easily walk to the major museums of Madrid there were several annoyances that detracted from enjoying the hotel. It begins with having to lug one's luggage up one step, through an automatic revolving door, and immediately having to go down three steps, which can be logistically challenging if one has more than one piece of luggage. Returning at 3:30 to the room to rest after 5 hours of museum going and finding the room not yet made up also was annoying. Noise infiltration into the rooms also was challenging.
Genuine Expedia guest review
Other trip Mar 17, 2015
Don
US
4.0 / 5Excellent
"Nice hotel near Atocha and other facilities"
Good experience. Madrid is a very nice city with a lot a places to visita. Hotel location near train station and metro is a plusbfor short tríos.
Genuine Expedia guest review
Other trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location. Excellent service and value."
I had a wonderful experience in this hotel, from the service staff, to the cleanliness, size and comfortable setting of the room, to the excellent location right next to the Atocha train station (5 minute walk) with easy access to the airport, AVE trains, etc. The Prado Museum and the rest of Central Madrid within walking distance.
Genuine Hotels.com guest review
1 night trip Jan 27, 2015
Leonardo
US
4.0 / 5Excellent
"Nice hotel close to metro and museums"
The hotel staff was extremely nice and spoke English. The hotel was close to the metro and museums. The only issue was the noise from the street because it is in the main part of the city. You can be awakened to car horns blowing on a week day. Also the hotel was very affordable.
Genuine Expedia guest review
Other trip Jan 24, 2015
Marisela
US
5.0 / 5Outstanding
"Good hotel next to Atocha train station."
Good hotel overall. Everything in order. Comfortable room. Good value for the price.
Genuine Expedia guest review
Other trip Jan 18, 2015
Manuel
US
3.0 / 5Good
It is readily accessible to much of downtown Madrid. The rooms are clean and comfortable, with the exception of the heat in our room-it never quite got to the 22 degrees where the thermostat was set. We did not eat there. It was secure, our staff interaction was limited to the front counter, but they were friendly and professional. It was the last night of our trip and we were using it as a staging base to walk around central Madrid on New Year's eve. It is not luxurious, but we thought it was excellent value for the price.
Genuine Expedia guest review
Response by AC Hotel Carlton Madrid by Marriott
Dear Sir Thank you for sharing your experience at the AC Hotel Carlton Madrid though the Guest Satisfaction survey. I would like to apologize for the problem with the thermostat. Rest assured we will check it with the correspondence department. In a future inform us during your stay in order to solve it at the moment. We have 24 hours services. Your feedback is integral to our ability to continue to improve our service. Thanks you for staying at the AC Hotel Carlton and we hope you choose to stay with us again wheneveryour travel brin you back to Madrid.
Other trip Jan 3, 2015
A Traveler
US
3.0 / 5Good
"Madrid hotl near train station!"
The hotel is beautifully renovated and the service was excellent. However, the noise from other rooms seems to easily penetrate the walls and the light bulbs that would go out wouldn't be changed unless the front desk was told. Otherwise, great hotel near the Atochi train station within walking distance of the sights.
Genuine Hotels.com guest review
2 night trip with friends Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Near Atocha train station,clean and modern. STEPS!"
Only two blocks from Madrid's Atocha train station, and near several hole in the wall but excellent and less expensive restaurants (we ate at a great Columbian and another Equadoran one). Neighborhood is clean and safe but more working to middle class residential. There is a grocery store one block away. Hotel breakfast is less good than some but has variety of meats, cheeses, juices, strong coffee, and good tortillas, no muscli. WIFI only works in lobby or they say you pay an extra 5 euro. It is fast wifi though and they didn't charge us. Room is quiet, has awesome metal shades to block out all light, comfy hard beds, and pillow choices. Good rain shower. Not very close to attractions and stuff to see, but very good location for train station. Staff speaks English! IMPORTANT-- there are STEPS to get into and out of the hotel that are hard to do with luggage and no way to get in otherwise. I think this presents real accessibility issue too.
Genuine Expedia guest review
Other trip Dec 31, 2014
Lisa
US
5.0 / 5Outstanding
We loved it here.. Great location .. Centrally located
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location in Madrid..."
I think this hotel is better than it is rated! Nicely updated, super clean, friendly, great location to most attractions and transportation...I would go back and recommend to others.
Genuine Expedia guest review
Other trip Dec 1, 2014
RJ
US
4.0 / 5Excellent
"Hotel AC Carlton Madrid"
Nice hotel and great location
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
Enrique
US
5.0 / 5Outstanding
"Nice hotel close to the station and tourist stops"
We arrived at the hotel earlier, but they took us right away. The front desk was very nice and she gave us a nice room at 7th floor. Since the room has the balcony, we can see the nice view of town and enjoyed eating outside. The room was clean and modern. The room could be a little smaller to some, but we enjoyed staying there.
Genuine Expedia guest review
Other trip Nov 23, 2014
Tiki
US
4.0 / 5Excellent
"nice, clean"
Bigger rooms for Europe standards- pleasant staff- good wifi
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel in Madrid!"
This hotel was beautiful, very clean and the staff was excellent! They were all so helpful and courteous. The room was clean, spacious and modern. I would stay here again and again!
Genuine Hotels.com guest review
4 night romance trip Nov 6, 2014
Maria
US
3.0 / 5Good
hotel quality as a whole was good. SERVICE SUCKED. the check in time was at 3 o clock in the afternoon latest i ever seen to make it even worse the hotel was full the day before and i didn't get my room till 5 very disappointed. Hotel quality excellent and not wifi in the rooms really paying 5 dollars for a weekend for two rooms and you don't get wifi in your room unless you pay an extra 14 dollars a day common I'm in the other side of the world i need wifi to communicate and they cut tent even offer that service. WIFI in lobby only always full
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
jose
US
5.0 / 5Outstanding
"Happy with our two night stay"
We enjoyed our four night stay, the room was clean and spacious. The water pressure from the shower is excellent.
Genuine Hotels.com guest review
4 night trip Oct 9, 2014
A Traveler
US
5.0 / 5Outstanding
"3 days in Madrid to remember."
Excellent in everything. Front desk staff were very professional. Highly recommended.
Genuine Hotels.com guest review
3 night romance trip Oct 11, 2014
Oscar
US
4.0 / 5Excellent
the only negative issue was that the walls were extremely thin and when another toilet flushed next door or upstairs it sounded like the flood gates had opened and I was going to be inundated. Also, my room was like a cave because right outside my window was a wall maybe 18 inches away. The location was excellent, a 5 minute walk to the train station and 10 minutes to the Prado and an easy walk to everything else.
Genuine Expedia guest review
Other trip Oct 7, 2014
Paula
US
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