did not like itGenuine Hotels.com guest review
Receptionist was rude and refused to give me the military discountGenuine Hotels.com guest review
"Needs Security Outside"
Shady individuals outside late at night making it uncomfortable and awkward to approach parking lot. Construction remodeling front entrance and lobby not a thrill either.Genuine Hotels.com guest review
"Never take your family here"
We stay one night .we paid by hotel.com .when we arrive there .we couldn't found entrance door.the building was under construction. It was horrible place .the floor in room was shaking when Ari condition was on. The room was so stink bad bad smell ... The break fast was trash .Genuine Hotels.com guest review
"Overall a great stay again!!!!"
Stayed here before. I was surprised to find out that the entire lobby and entrance of the hotel was being renovated. Room was very clean and comfortable. Close proximity to airport and Fort Bliss is good. Will definitely stay again. Hope the renovation is nice once it is done.Genuine Hotels.com guest review
The hotel is under construction, but the rooms are nice. Breakfast is good. Sausage, and potatoes, not like some with a waffle burner. The bed is comfortable as well as the bedding. Wifi could use some improvement. It was running like 36k in the old days. I end up did not do any work and turn off the pc.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. Happy you enjoyed your stay and Wifi has been addressed. We hope you return soon to enjoy all the newly remodeled areas. Thanks again, General Manager
Front lobby under Construction but improvement is good. Condit on of room was fair and room very small. Stayed at Wyndham at airport and was twice as big for same price. Hot breakfast was awesome. Had great looking pool. All in all was good for what I needed but wouldn't stay there for extended trip.Genuine Hotels.com guest review
Under renovation. No ice availalbe. No vending available. Very unconfortable. Was not informed of the renovation when I booked.Genuine Hotels.com guest review
Worst hotel I have stayed at from hotels.com. Hotel was under cunstruction, vending machines were not working and the hotel and service were REALLY BAD.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am so sorry you had a bad experience. The hotel was making vending changes during your stay and now we are almost complete with the renovations as well. We strive to give excellent service and I would welcome another opportunity to serve you again. Thank you.
ATM and drink machines have been broke for over three weeks. Roo.s are very nice.Genuine Hotels.com guest review
Had to get another hotel swimming pool was dirty and was closed room had wet carpet and smell was badGenuine Hotels.com guest review
"Under construction, staff unfriendly"
We moved cross country and spent the night here. Hotel was under construction and the signage to find the office was not very helpful. The staff inside the office were rude and unfriendly. The remainder of the hotel was not very clean and had odd odors in the hall. Inside the room they did not even provide extra bedding for the pull out bed.Genuine Hotels.com guest review
VERY DUTY.Genuine Hotels.com guest review
"Missing Texas waffles"
We always stay here and we are missing the Texas shaped waffles for breakfast. Dinning area is larger now and more confortable. We needed to print something but printer was broken, and the business center should be open daily, not only on weekdays. People at the front desk were kind and let us make an early check-in.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Texas waffles are coming back very soon when the remodeling is complete. Temporary dining area as well, newly remodeled area will be very comfortable and beautiful, please come back! We are proud to announce that we will have a beautiful new business center. Very sorry that some of our equipment was not in proper working order when you last stayed with us. Thanks again for your very nice review.
The front desk guy was rude when me and my friend checked in since we were 21 yrs old. He made sure to tell us that no partying was allowed and we are not the drinking crazy type. Breakfast wasn't the best and rooms are in need of a renovation. I also needed the iron but it was not working properly at all. The ironing board was also very dirty. I plan […] to go back to El Paso this fall again and will not be staying there. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport There is no excuse for rudeness. Please accept my sincere apologies. Your room concerns have been addressed and corrected, thank you for your comments.
loby is being remodeledGenuine Hotels.com guest review
It was ok although room small and hot tub crowd all nightGenuine Expedia guest review
"nice near by airport and retaurants"
this was my thirt time on this hotel from at suit to single and king nice place to relax after workGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review. We appreciate your business and look forward to your return. Remodeling should be complete by end of June. Thank you again for your business.
Dirty, shabby, beat up.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am very sorry that you found our hotel to be anything other than you expected. Being under renovations does create some areas of concern but overall, we strive to make all of our guests comfortable. Please accept my sincere apologies.
Not a suite. Tiny cramped room Do not stay thereGenuine Expedia guest review
I had a great time and the hotel was outstanding.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you! We appreciate your comments and look forward to your return.
"Good place to relax"
Good hotel. Not the newest but clean and a good place to relax. Construction going on makes it a little run down but the results should be worth it.Genuine Hotels.com guest review
The lobby of the hotel was under construction when we checked in at the "front desk" which was a table in a small banquet room. Housekeeping did not clean our room the first night. Their idea of a "suite" is a less than average sized room with a microwave and small fridge. Room was clean, location was good, but the place is a bit dated and the rooms […] are small compared to other "suite" hotels. Too many other places close by in the same price range to stay there again. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Your comments are important to us and we thank you for your business. The hotel has various room types, larger suites are available. You were in one of our standard rooms. Our Front Desk is only temporary and I'm sorry that it was not our standard check-in process but renovations will be completed soon and we will be back in style. Thanks again for your review.
"Not so Great"
The hotel was renovating the lobby, thus I understand the inconvenience associated with same; however, we were told that "all rooms" had been renovated. If so, this place won't make it. Our room was so very, very tiny that we literally had to step aside to let the other pass - perhaps those rooms are saved for discount sites like Hotels.com, but I don't […] know that. The wallpaper in the bath was torn and there was mold in the tub tiles. The bathroom sink was cracked. I won't be back - even at the discounted rate. Read moreGenuine Hotels.com guest review
"Convenient to Airport and downtown"
Hotel under construction and room was small but comfortable and clean. Awesome breakfast.Genuine Hotels.com guest review
"Times changed for the worse."
When in town for a visit, we would love to stay here. Everything has changed and not for the better. It will pass as a last option. Not the first choice as before. Sad to see it come down so much.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport The hotel is making positive changes and it is for the better. Very sorry that you were unhappy with your stay. I would welcome an opportunity to better serve you again. Thank you.
Was under construction. Room was very very small. No towels in room when checked in. Went down for breakfast cleaned room and left no towels.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The hotel has several smaller rooms and a call to the front desk for an upgrade could have made a difference. I am very sorry about the towel situation, this is not acceptable in any way. My sincere apologies.
It was great but can they already finish the remodeling please!!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your business and your understanding, the remodeling will be over soon. I want you to be a very happy customer and we look forward to your return.
"Nice hotel, under renovations"
Our room was nice, the night staff was a little understaffed, after the fear night our cards were deactivated, that was a little annoying. The hotel is going through renovations which is understandable. Beds were soft and so were the pillows. The hot and cold in the shower was mislabeled.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. Your concerns have been addressed. We look forward to seeing you again real soon.
the place needs up grading...the checkin are is in construction and you had to check in around the side of the hotel...no parking and very inconvinienct......the jacuzzi had green water.....overall the place needs a good cleaning and up grading ...no mention of the construction work on expedia otherwise i would have chosen another hotel....Genuine Expedia guest review
I won't go back until constructio is complete. Service has much to be desired!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Your concerns have been received and there is no excuse for poor service. Please accept my apologies.Construction will be over in June.
"Clean, good location"
Good experience. They were doing construction to the common areas but it did not affect me at all. Staff was pleasant. Breakfast was good. Room was clean and quiet. Bed was comfortable. Location was perfect for me. I will stay here again.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you ! We appreciate your comments and hope you return very soon.
"Old and worn"
Old and worn hotel. Hall carpet was dirty and was not vacuumed during our stay. Tub, sink and commode we old, stained, cracking, etc. There were no towels on the room when we entered. Not the standard I'm used to from Wyndham or Hawthorne Suites brands.Genuine Expedia guest review
Its currently renovating the main lobby and entrance. Everyone has to check-in thru a side entrance by the pool. Its not too bad though. And since I only stayed one night before I flew out to Virginia Beach, I can not say if the construction was loud or disturbing. The hotel is located next to Cattle Baron and Applebee's. Everyone should definately […] hit up Cattle Baron (steak house/fine dining) Great food! The hotel is less than a mile from EL Paso International Airport. The hotel also offers Continental Breakfast. Besides that do bring snacks with you as their one snack vending machine is out of order. They do have Pepsi brand .and ice machines in every floor. No juice though. Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review, we appreciate your business and the renovation will be over soon.
Very clean. Noise freeGenuine Hotels.com guest review
I loved itGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. we look forward to your return.
"Good quality hotel"
Stay was fine but main entrance under construction and inconvenience getting to and from roomGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Very sorry for the inconvenience but we will be back to normal very soon and looking real good! We do appreciate your business and want you to come back!
"Good for the money"
Good hotel for the money but the hotel failed to say it was under construction. The gym was terrible along with the elevators. Overall the pool area and staff we're nice along with the hotel room.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Happy to know that our pool area and staff were well received and listed on our web site is the renovation information, perhaps it was not there when you made your reservation, I do offer apologies for that.and the fact that our exercise room has been relocated and made much smaller during this time. Once all is complete, I know you will enjoy our hotel once again, we sure hope so! Please come again and thank you for your business.
They work with your situation on an individual basis and try to make the coutoomer happy. Thank you from room 331/261 Saturday March 15Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments regarding your stay, we look forward to your return and to experience our newly remodeled lobby, front desk, breakfast area and the other added guest features that will enhance your stay.
Under renovation very hard to find you room the lobby is like a mazeGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Please accept my sincere apology for this temporary inconvenience. We look forward to all areas of improvement and added features and amenities for our guests.
The halls of the hotel were littered with debris, Q-Tips, tooth picks, scraps of paper, leaves. The room were breakfast was served was glum. No windows, gray wall covering, no waffle maker, no sweet rolls, muffins only if you got there early. Bacon and scrambled eggs three out of four mornings. Scrambled eggs and sausage the other, and some kind of […] potatoes with brown gravy every day. Coffee was insipid. It took us awhile to find our room (149). It was right through the entrance marked Rooms 147-112. The could have told us that when we checked in. We would never consider staying there again Read moreGenuine Hotels.com guest review
It was cute but our room was small and the hotel was under renovation, still great location and comfy beds.Genuine Expedia guest review
We were slightly disappointed this time. There was no plastic liner in the ice bucket, but instead a hair !Genuine Hotels.com guest review
Hotel had a good location with respect to places to go and things to see. Hotel currently under renovations and a bit of a mess. Avoid the breakfast at all costs, all microwaved. Room was comfortable, however housekeeping never around before 3 in the afternoon, and there was mold growing in the shower. Great steakhouse in front of hotel.Genuine Hotels.com guest review
"construction zone but dont be scared"
the bed was comfy.. the tv was large... the air worked... the hall was clean and the bathroom huge. The room was small but it felt nice. dont think its worth 90 something a night full price but i would say 50is ideal... I paid 65 w a discount thru hotels.com. the pics they have for the room are deceiving. they show the suite w the full fridge in the […] bg... I was expecting that in my room and got a mini fridge instead. so if u get the standard room the pic u see isnt a representation of ur actual room. Read moreGenuine Hotels.com guest review
"I wish I would have know"
We checked in and to our surprise. .they had huge renovations going on. I sign that said Excuse our dust! So we get to the room it is soooo tiny! NOT at all like the photos online. The glasses were dirty and they had no towels. The iron barely worked. I don't think we will be going back any time soon.Genuine Expedia guest review
Hotels.com was able to help out with reservation mix up and hotel was decent as expected. There was construction going on in the lobby but was not bad. For the price it was good.Genuine Hotels.com guest review
"Hotel under construction."
No one mentioned hotel under construction. Sheets looked dirty and hotel room not very clean. Won't stay at this hotel again.Genuine Expedia guest review
Good service, nice and clean and delicious breakfast i'll stay on this hotel again...Genuine Hotels.com guest review
Our first night stay was okay. The second night stay was horrible. Our room was located next to the doors to go in and out of the facility. The door did not shut slow and quietly. It shut hard and loud as if someone was constantly knocking on our room door. The second night we did not get a good rest at all and had a long drive ahead of us the next […] day. I would only recommend staying at this hotel if your room is not located next to an in and door. Read moreGenuine Expedia guest review
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