Room small and bathroom outdated. Poor condition of room and hotel for the price.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport My apologies. The hotel has several different room types, with availability, we could have moved you to another room. A call to the front desk would facilitate this move. Preventative maintenance is ongoing, so sorry that you did not enjoy your stay. I hope to have another opportunity to better serve you in the future.
"bed springs and spider's"
the bed was very uncomfortable....aside from being able to hear and feel the springs....the toilet had a leak...a puddle of water at the corner of that room next to toilet....killed approximately 4 spider's....don't recommend this place at all...advised the morning clerk...sorry, was the only response...Genuine Hotels.com guest review
Good hotel for the price. Plenty of restaurants and options around. Very close to the airport. Would definitely stay here again.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. We appreciate your business and welcome you back anytime! Best regards,
I was very unsatisfied with my stay here. First, my room reeked of cigarette smoke when I clearly requested a non smoking room (apparently it's supposed to be a non smoking hotel). There was a refrigerator in the room that made up so much noise, I had to call the front desk to complain. Luckily they moved me to another, larger room that was definitely […] nicer, however, still have it's own issues. The television in the common area wouldn't work, the bathtub had stains (had to wear showers shoes) all the sliding doors were wide open when I walked in and the lights were off (simply scary). No one helped me transition my bags from the first room to the second. I pretty much couldn't wait to check out that following morning... Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am very dissatisfied to learn of your stay with us. I offer my sincere apologies as this is not our standard. The hotel is not a smoke free hotel to date and is not listed as such. We are working to make this happen very soon. I have addressed your concerns with my staff and corrections have been made. Thank you for your comments.
"Close to airport"
Decent room; close to airport with shuttle serviceGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review. We look forward to your return.
Hotel was very nice!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Hellol! We sure appreciate your nice comment and hope you will come back very soon. Best regards,
This is the second time I have stayed and will continue to use this hotel! The breakfast is hot and good.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The Hawthorn's breakfast has always been a great feature of the Hotel. Please come back soon, we appreciate your business.
"Not a gamble"
The staff was very friendly and the hotel was as comfortable as you would expect of the better hotels. Granted, this isn't Dubai with 3000 dollar a night rooms but this was pretty much at the top of it's class.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Great comment, thanks so much! We look forward to your return. Friendliness is easy to do and so happy we did it well for you. Again, thank you.
The stay was good, the hallway did smell like stale cigarettes though. Overall good experience and great location.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Oh that smell of cigarettes! Very sorry that you had to experience that as we try our best to control it. The hotel still has a few smoking rooms but soon to be totally smoke free. Thank you for your business and your comments.
"Not great but not bad either."
Very dated hotel. Desparately in need of a facelift but still maintained OK. Tile was cracked in bathroom and dripping Facet, toilet leaks,etc. Bed was comfortable which is what mattered most. Full breakfast was definitely a plus!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments, your concerns are important to us as we strive to maintain each room for great guest satisfaction. Preventative maintenance is key to better guest satisfaction. Again, we appreciate your comments and your business.
"very pleased with this hotel"
It was our first time staying at a Hawthorne Inn and we were impressed with the size of the facility, the friendliness of the staff and the size and comfort of our room. We will stay again at this chainGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We sure welcome you back! Thank you for staying with us and thanks for your comments.
"El Paso Stop"
We have stayed at several hotels near the airport and we are loyal to Hawthorn because has competitive rates, staff always friendly and great breakfastGenuine Expedia guest review
"Great service and Clean room"
It was a very short stay, but the service and the room were great. I called for a pick up from the airport around 9:00 pm and was picked up within 5 minutes. The next morning they provided a wake up call and brought me back to the airport for my early flight. The only thing that would have made my stay better would have been having a morning shuttle […] available more specific to my flight time so that I could have enjoyed breakfast at the hotel before going to the airport. Overall, a great place to stay! Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We are very pleased that you enjoyed your stay. We look forward to your return.
"Great option near the airport"
Very convenient for early flights, good variety of breakfast and great price!Genuine Expedia guest review
"Rooms need updating and a good cleaning"
They recently remodeled this hotel, but unfortunately it was only the front desk and lobby. The rooms are still dirty and dingy.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport More to come in the near future, we hope you will return. My apologies if your room was not cleaned to your liking as we strive to make all of our guests pleased with our services. Best regards,
This Hotel is fantastic. Comfy beds, very clean bathroom, right by the airport and amazing staff. I was surprised how quiet it was due to the amount of people staying there. I would definitely stay here again!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you! We want you to come back again very soon. The Hawthorn El Paso has a great location and we sincerely appreciate your comments.
Excellent stay. Clean and not a place you'd be afraid to take a girl you just met in Juarez to. Come again!Genuine Expedia guest review
"around the corner from the airport"
for a short overnight visit to El Paso this hotel was very close to the airport and across the parking lot from a decent restaurant.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments, we appreciate your business and look forward to your return, You are spot on with your remarks about location and a very good restaurant in our parking lot. Happy Holidays!
"WHY SO SMALL??"
The room was very small .Two people would have a hard time getting around.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I understand your comments all to well; the Hawthorn has several different room types and you were given one of our smaller king rooms. You are correct about the size, not roomy but the good news is that we are making changes for those rooms by bed size changes and this should help free up space. Thank you again,
"El Paso Visit"
Overall, it was a good stay!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Good stay this time, hopefully GREAT STAY, the next time. Thank you for your business.
bery good all none comentsGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Please come again, we welcome you back!
"Great Hotel and City"
I enjoyed the hotel. I would stay again. Very comfortable bed.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We thank you for staying with us and so pleased you were happy. Please come again! Happy Holidays.
"A reliable hotel near the airport"
I've actually stayed at this hotel on a number of occasions and find it to be a good deal. It's fairly cheap for a clean and reasonably comfortable hotel. Probably not the place I would pick for an extended vacation, but if you want a good place to stay for a night or two while you're in El Paso, it's a deal and it's really close to the airport (as […] in less than 5 minutes). They've recently reworked their lobby area for a more professional feel and (I believe) upped their breakfast options. Again, a good hotel for the money. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. Please come again.
"Our favorite place"
Our favorite place to stay in el paso, at least once every couple months.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you! We appreciate the good comments from our repeat guests and certainly thank you for your business.
"Worth your stay."
Was really nice for sure will stay there again.Genuine Hotels.com guest review
"Last minute getaway!"
We checked in at midnight and the desk clerk that was helping us was very friendly, despite being a little under the weather.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you. We strive to deliver the best service to all of our guests. We are all much better now. Best regards.
Renovation was complete and very nice . Great nice HotelGenuine Hotels.com guest review
"Super all around"
Loved everything about this hotel. The breakfast was great, the room was over the top, the service was amazing. Keep up the great work.Genuine Hotels.com guest review
Tiny, cramped room. Shower did not drain properly. Hallways stunk of cigarette smoke. All in all, very overpriced.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The Hawthorn El Paso has several room types, as we are not the prototype all suite hotel. If available, we try to move those guests who seem cramped to larger rooms. The Hawthorn is also moving toward a smoke-free hotel, I understand your concern about the smell of cigarette smoke. Again, we appreciate your comments and hope you will give us another opportunity to once again serve you. Best regards,
"overpriced and dirty"
There were cobwebs in the ceiling, dust balls in the A/C and a chewing gum in their carpet. I reported this three times with the management and they didn't do anything. It is overpriced for the amenities that they offer. I will not come backGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am very sorry you encountered these concerns with your stay. We strive to make every experience memorable and pleasant. Housekeeping and maintenance were aware of your problems and reports indicate that they were addressed, hopefully before your departure. Again, Thank you for your review.
"Nothing good to say..."
Very deceiving! The lobby area was very well taken care of, the rooms were ripe of the smell of cigarette smoke. Dirty towels left behind when we checked in. Over all very disappointed. We checked into a different hotel the next morning.Genuine Expedia guest review
Good Breakfast.Genuine Hotels.com guest review
Great placeGenuine Hotels.com guest review
Stayed here with family for a weekend and I am very satisfied with everything. The staff was friendly and attentive, and the rooms were very clean. Breakfast was varied and tasted great. Great location. I would definitely stay here again.Genuine Hotels.com guest review
"Good value for the money"
The hotel was close to the airport and convenient to shopping and restaurants. The room was fine but the bathroom was in poor repair the tub was rusting, tiles were loose and slight mold in the grout joints. Many of the reviews have talked about the "remodel" maybe they haven't got to this room yet. There were rolls of carpet one day in the lobby, gone […] the next. The breakfast buffet was nice way to start your day. Read moreGenuine Hotels.com guest review
"OK for an Airport Overnight"
We had a king "suite" that consisted of a small room with only a couple of feet on each side of the king bed. It was OK for one night but I would not consider this a suite by any stretch of the imagination. For the price and a very short stay it was OK due to it's proximity to the airport.Genuine Hotels.com guest review
Dirty floor, restroom small, small rooms, outside very dirtyGenuine Hotels.com guest review
Did not have enough hot water for shower.Genuine Hotels.com guest review
"There are better alternatives"
The room smelled, for lack of a better term, old. Many of the furnishings in the room and especially the bathroom were showing their age. The bathroom overall lacked cleanliness. Decent price close to the airport and Ft. Bliss, but there are better alternatives in El Paso.Genuine Hotels.com guest review
Decent stay. Was only for few hours arrive after 1 am left around 10 amGenuine Expedia guest review
"Room size small, but convenient and safe"
My room size was small - it was a handicapped room - although I am not disabled. The bed was only a foot or two from the floor, and the room accomodated diabled foks, and the larger bathroom cut into the space of the rest of the room. The elevator was a little older, slower than expected. Front desk folks very, very helpful, shuttle service was excellent, […] the breakfast and happy hour were both outstanding..... Read moreGenuine Hotels.com guest review
Immediately the front desk was attentive. They went and picked me up after I turned my car in and took me at 4:00 am to the airport. The room was comfortable & clean.Genuine Expedia guest review
"A Good place to stay"
A pleasant interlude with rapprochements of rapture at every turn of our experience in this exceedingly delightful and well placed,well managed, recently rehabilitated domicile.Genuine Expedia guest review
Room was small and cramped. Bed level was almost on the floor. Pool was dirty and murky. Would not stay there again.Genuine Expedia guest review
"Loved it friendly staff"
Great! Friendly staff very nice clean rooms everything was very nice clean pool and everyone was always very helpfulGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Rocky Mountain High we thank you! We appreciate your business and look forward to your return.
"Nice hotel, close to mall, easy to get to."
Nice stay, rooms were small, but for an overnight trip, that's all you need is a place to lay your head and shower. The complimentary breakfast was great. Worth the price, I would stay again.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We appreciate your business and your comments, please come again.
did not like itGenuine Hotels.com guest review
Nice hotel to rest, the people is very helpful, the location is excellentGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you, we look forward to your return. Location is everything!
Receptionist was rude and refused to give me the military discountGenuine Hotels.com guest review
"Needs Security Outside"
Shady individuals outside late at night making it uncomfortable and awkward to approach parking lot. Construction remodeling front entrance and lobby not a thrill either.Genuine Hotels.com guest review
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