This Hotel is fantastic. Comfy beds, very clean bathroom, right by the airport and amazing staff. I was surprised how quiet it was due to the amount of people staying there. I would definitely stay here again!Genuine Hotels.com guest review
"El Paso Visit"
Overall, it was a good stay!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Good stay this time, hopefully GREAT STAY, the next time. Thank you for your business.
bery good all none comentsGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Please come again, we welcome you back!
"Great Hotel and City"
I enjoyed the hotel. I would stay again. Very comfortable bed.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We thank you for staying with us and so pleased you were happy. Please come again! Happy Holidays.
"A reliable hotel near the airport"
I've actually stayed at this hotel on a number of occasions and find it to be a good deal. It's fairly cheap for a clean and reasonably comfortable hotel. Probably not the place I would pick for an extended vacation, but if you want a good place to stay for a night or two while you're in El Paso, it's a deal and it's really close to the airport (as […] in less than 5 minutes). They've recently reworked their lobby area for a more professional feel and (I believe) upped their breakfast options. Again, a good hotel for the money. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. Please come again.
"Our favorite place"
Our favorite place to stay in el paso, at least once every couple months.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you! We appreciate the good comments from our repeat guests and certainly thank you for your business.
"Worth your stay."
Was really nice for sure will stay there again.Genuine Hotels.com guest review
Renovation was complete and very nice . Great nice HotelGenuine Hotels.com guest review
"Super all around"
Loved everything about this hotel. The breakfast was great, the room was over the top, the service was amazing. Keep up the great work.Genuine Hotels.com guest review
Tiny, cramped room. Shower did not drain properly. Hallways stunk of cigarette smoke. All in all, very overpriced.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The Hawthorn El Paso has several room types, as we are not the prototype all suite hotel. If available, we try to move those guests who seem cramped to larger rooms. The Hawthorn is also moving toward a smoke-free hotel, I understand your concern about the smell of cigarette smoke. Again, we appreciate your comments and hope you will give us another opportunity to once again serve you. Best regards,
Good Breakfast.Genuine Hotels.com guest review
Great placeGenuine Hotels.com guest review
Stayed here with family for a weekend and I am very satisfied with everything. The staff was friendly and attentive, and the rooms were very clean. Breakfast was varied and tasted great. Great location. I would definitely stay here again.Genuine Hotels.com guest review
"Good value for the money"
The hotel was close to the airport and convenient to shopping and restaurants. The room was fine but the bathroom was in poor repair the tub was rusting, tiles were loose and slight mold in the grout joints. Many of the reviews have talked about the "remodel" maybe they haven't got to this room yet. There were rolls of carpet one day in the lobby, gone […] the next. The breakfast buffet was nice way to start your day. Read moreGenuine Hotels.com guest review
Dirty floor, restroom small, small rooms, outside very dirtyGenuine Hotels.com guest review
Did not have enough hot water for shower.Genuine Hotels.com guest review
"There are better alternatives"
The room smelled, for lack of a better term, old. Many of the furnishings in the room and especially the bathroom were showing their age. The bathroom overall lacked cleanliness. Decent price close to the airport and Ft. Bliss, but there are better alternatives in El Paso.Genuine Hotels.com guest review
Decent stay. Was only for few hours arrive after 1 am left around 10 amGenuine Expedia guest review
"Room size small, but convenient and safe"
My room size was small - it was a handicapped room - although I am not disabled. The bed was only a foot or two from the floor, and the room accomodated diabled foks, and the larger bathroom cut into the space of the rest of the room. The elevator was a little older, slower than expected. Front desk folks very, very helpful, shuttle service was excellent, […] the breakfast and happy hour were both outstanding..... Read moreGenuine Hotels.com guest review
Immediately the front desk was attentive. They went and picked me up after I turned my car in and took me at 4:00 am to the airport. The room was comfortable & clean.Genuine Expedia guest review
"A Good place to stay"
A pleasant interlude with rapprochements of rapture at every turn of our experience in this exceedingly delightful and well placed,well managed, recently rehabilitated domicile.Genuine Expedia guest review
Room was small and cramped. Bed level was almost on the floor. Pool was dirty and murky. Would not stay there again.Genuine Expedia guest review
"Loved it friendly staff"
Great! Friendly staff very nice clean rooms everything was very nice clean pool and everyone was always very helpfulGenuine Expedia guest review
"Nice hotel, close to mall, easy to get to."
Nice stay, rooms were small, but for an overnight trip, that's all you need is a place to lay your head and shower. The complimentary breakfast was great. Worth the price, I would stay again.Genuine Expedia guest review
did not like itGenuine Hotels.com guest review
Nice hotel to rest, the people is very helpful, the location is excellentGenuine Expedia guest review
Receptionist was rude and refused to give me the military discountGenuine Hotels.com guest review
"Needs Security Outside"
Shady individuals outside late at night making it uncomfortable and awkward to approach parking lot. Construction remodeling front entrance and lobby not a thrill either.Genuine Hotels.com guest review
"Great hotel great price"
Walking distance from El Paso international airport, this hotel is great. Super clean and well kept. I would definitely enjoy to stay here again !!!Genuine Expedia guest review
"Mediocre at best"
Carpets in the halls and rooms were filthy. The key card locks worked only half the time. The elevator would take 48 seconds to go one floor (that's a long time to go one floor and only carrying one person). The ice machine on the first floor was iniperational and the one on the second floor had a sludge buildup within it.Genuine Expedia guest review
Easy access. Clean. Renovations were going on, but it did not interfere with guest comfort.Genuine Expedia guest review
"Never take your family here"
We stay one night .we paid by hotel.com .when we arrive there .we couldn't found entrance door.the building was under construction. It was horrible place .the floor in room was shaking when Ari condition was on. The room was so stink bad bad smell ... The break fast was trash .Genuine Hotels.com guest review
"This hotel does not care about its guests' comfort"
The lobby of the hotel is under construction and the hotel management does not care about how this affects its guests. They really should be closed because there are workers doing all kinds of work in the hallways and around the area where the hotel improvised a reception area and serves its free breakfast. If all you want is to save a few bucks and […] are not bothered by workers drilling, hammering, and carrying materials in and out the building when you are having breakfast or trying to enjoy the hotel's (very limited) facilities, then the Hawthorn is the perfect place for you. Otherwise, try any of the many other similar hotels in the area. I'm sure any hotel that truly cares about its guests would think twice about doing what the Hawthorn is doing to them. To boot, I tried to speak with the manager or supervisor to express my unhappiness, but the receptionist told me they weren't available. Expedia customers, please do yourselves a favor and choose a different hotel. Read moreGenuine Expedia guest review
"Overall a great stay again!!!!"
Stayed here before. I was surprised to find out that the entire lobby and entrance of the hotel was being renovated. Room was very clean and comfortable. Close proximity to airport and Fort Bliss is good. Will definitely stay again. Hope the renovation is nice once it is done.Genuine Hotels.com guest review
The hotel is under construction, but the rooms are nice. Breakfast is good. Sausage, and potatoes, not like some with a waffle burner. The bed is comfortable as well as the bedding. Wifi could use some improvement. It was running like 36k in the old days. I end up did not do any work and turn off the pc.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. Happy you enjoyed your stay and Wifi has been addressed. We hope you return soon to enjoy all the newly remodeled areas. Thanks again, General Manager
"Nice hotel, very close to El Paso airport."
Hotel was in the process of renovating their lobby. But didn't cause any inconvenience. Staff was friendly and helpful. Room was a little small, but very clean,well decorated and nice in-room amenities. Major plus, courtesy shuttle to or from the airport 24/7. Definitely would stay there again.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your very nice review. I am pleased our staff was at your service. Please come again. General Manager
Front lobby under Construction but improvement is good. Condit on of room was fair and room very small. Stayed at Wyndham at airport and was twice as big for same price. Hot breakfast was awesome. Had great looking pool. All in all was good for what I needed but wouldn't stay there for extended trip.Genuine Hotels.com guest review
out of order restrooms by reception is inconvinient,Genuine Expedia guest review
"Looking for improvements"
The hotel is renovating the lobby when what really needs help are the rooms. I've stayed multiple times and it's always satisfactory at best. This past trip however was weird. Although the check-in staff is always polite, everything else was wrong. In room coffee but no pot. Got a pot the next day but never cups in three days there. lol. Broken Iron. Tub […] didn't drain well so I showered ankle deep in water. Light fixture damaged. Bedspread had something crusted on it on one of the beds that I didn't use. (room had two beds) The mattress was kind of collapsed and uncomfortable on the bed without the crust. The hot water handle turned backwards. No biggie but representative of the lack of pride in work. MAID KNOCKING ON DOOR AT 8:15am ASKING IF I WANT SERVICE??? OMG! I will stay again because it's convenient, but I am looking forward to seeing improvements for the guests comfort instead of just a newly remodeled lobby. Read moreGenuine Expedia guest review
Under renovation. No ice availalbe. No vending available. Very unconfortable. Was not informed of the renovation when I booked.Genuine Hotels.com guest review
Worst hotel I have stayed at from hotels.com. Hotel was under cunstruction, vending machines were not working and the hotel and service were REALLY BAD.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am so sorry you had a bad experience. The hotel was making vending changes during your stay and now we are almost complete with the renovations as well. We strive to give excellent service and I would welcome another opportunity to serve you again. Thank you.
ATM and drink machines have been broke for over three weeks. Roo.s are very nice.Genuine Hotels.com guest review
Had to get another hotel swimming pool was dirty and was closed room had wet carpet and smell was badGenuine Hotels.com guest review
"Under construction, staff unfriendly"
We moved cross country and spent the night here. Hotel was under construction and the signage to find the office was not very helpful. The staff inside the office were rude and unfriendly. The remainder of the hotel was not very clean and had odd odors in the hall. Inside the room they did not even provide extra bedding for the pull out bed.Genuine Hotels.com guest review
Good experience. Was in El Paso on a business trip to Juarez. Hotel is currently performing some renovations, but there was no noise or inconvenience.Genuine Expedia guest review
VERY DUTY.Genuine Hotels.com guest review
They were remodeling, the lobby and other hotel facilities and salons were all improvised and working slow, but other from that is a good hotel for the price. The door knob gave me a lot of trouble, not even staff could manage to detect card keys, hope they changed it, it is kind of oldGenuine Expedia guest review
"Missing Texas waffles"
We always stay here and we are missing the Texas shaped waffles for breakfast. Dinning area is larger now and more confortable. We needed to print something but printer was broken, and the business center should be open daily, not only on weekdays. People at the front desk were kind and let us make an early check-in.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Texas waffles are coming back very soon when the remodeling is complete. Temporary dining area as well, newly remodeled area will be very comfortable and beautiful, please come back! We are proud to announce that we will have a beautiful new business center. Very sorry that some of our equipment was not in proper working order when you last stayed with us. Thanks again for your very nice review.
The front desk guy was rude when me and my friend checked in since we were 21 yrs old. He made sure to tell us that no partying was allowed and we are not the drinking crazy type. Breakfast wasn't the best and rooms are in need of a renovation. I also needed the iron but it was not working properly at all. The ironing board was also very dirty. I plan […] to go back to El Paso this fall again and will not be staying there. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport There is no excuse for rudeness. Please accept my sincere apologies. Your room concerns have been addressed and corrected, thank you for your comments.
loby is being remodeledGenuine Hotels.com guest review
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