"Has been hotel"
Called the hotel, was advised to book online. Booked a king size smoking room online. Arrived at the hotel to check in. Observed the front desk staff insisting to my husband that he did not in fact have a reservation for at least 15 minutes. Charged my phone, found the confirmation number. Was informed that there was no king size smoking room. Settled […] for a double queen smoking room at the same rate. Carpet was filthy. Sink was cracked. Pillows were awful. On the last night of my stay, I attempted to use an ATM to get sofa from the vending machine. Was informed that it was out of order. Asked if a $5 room charge could be applied to get drinks. Of course not. The hotel is undergoing renovation, which was annoying, but part of running a business. However, it seems as if the business has also shut down during the renovation. Do not recommend. If I had wanted a bed to sleep in, I would have stayed at the hotel 8, and paid half as much. Read moreGenuine Expedia guest review
We have come to this hotel about 5 times, in the last 5 years, like it because of the breakfast every morning...generally a nice hotel, but now it seems lacking something......we got a nice room, except for the fact, we had to keep asking for condition and hair shampoo. They are redoing the hotel, so we had no way to print off our boarding passes,; […] which was a little tacky I though..........but I will stay there again.....due to the hotel being close to the airport and anything else we need........ Read moreGenuine Expedia guest review
Stayed at the Wyndham Suites this past weekend and everything went great. The rooms were clean and the check in and check outs were simple and quick. I will definitely consider this hotel for future stays.Genuine Hotels.com guest review
Needs Renovations When I Adjusted The Showerhead It Broke Off. And The hallway smelled Of Cigarettes. The Room Was Ok.Genuine Hotels.com guest review
Best free breakfast. Good service.clean.great priceGenuine Hotels.com guest review
"The front desk staff was rude."
My room was a non-smoking room and that was not respected by other hotel guests. I informed the front desk as my children have medical issues and they were less than interested. TerribleGenuine Expedia guest review
"close to airport"
Fine.Genuine Hotels.com guest review
"Nice close to fort bliss and restaurants"
Very pleasant and clean. Would stay again next timeGenuine Expedia guest review
"Wonderful place to stay when visiting El Paso...."
This is a great place to stay--close to the airport and easy to get around--nice rooms, breakfast and social hours were a great addition to the "room".... great staff.Genuine Expedia guest review
"Rude costumer service"
When I made the reservation everything seem pretty good. It seemed like the only place in El Paso that didn't have an age limited but when I went to go check in they said I have to be 21. I'm only 20. I told them well your website didn't say that. So I asked for the manager and the lady basically refused! And told me I can not stay at all. I even had […] my fiancé who is in the military in uniform here whole this was happening! We walked out and had to such late at night for a different motel or hotel. Read moreGenuine Hotels.com guest review
Clean but small, sink cracked. Curtain to large to be near the dresser. Accomaditing staff.Genuine Expedia guest review
I really like this hotel, installation and convenience was excellent, very close to the airport, I will stay in this hotel next time....Genuine Expedia guest review
"confortable hotel. near the airport"
two nights. good service. good price. need to improve the reastaurant area.Genuine Expedia guest review
"Down for the bowl"
This was the media hotel for the Sun Bowl, which I covered for a website. The location couldn't be more perfect, literally within walking distance of the airport. It's in a decent part of town, with plenty of local and chain restaurants within a half mile. It wasn't a five-star hotel by any means, but was clean, comfortable, had good breakfast (eggs, […] sausage/bacon, etc) and a steal for the price. The only reason I'd ever be back to El Paso is because of the bowl, but if I do make it back, I would certainly consider Hawthorn. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments, I appreciate your positive attitude about El Paso and the Sun Bowl. The Hawthorn is currently getting ready for a renovation to the Lobby and breakfast area and we hope to see you in the near future. Thanks again, General Manager
"Too Small for Luggage and People"
The hotel front desk staff was great. Nice and professional. The breakfast was perfect! I loved the convenience. The van was crazy busy and we made a reservation so the hotel put us in a taxi and paid for it..... I was really shocked that they would do that for us, but I was very happy they did. We barely made our flight. Next time, I will plan better. […] Beds were comfortable and room was clean. I would stay again, but a 2Q was very tight and we had two kids and luggage.... Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review. It seems like one of our larger suites would have been better for your family as I understand your concern. A call to our front desk to check on this availability might have solved the rooms size. I am pleased to hear that my staff was making sure that your ride to the airposst was taken care of as we certainly want you to enjoy your stay and hopefully return. Best regards, General Manager
"Nice and clean"
ConfortableGenuine Expedia guest review
had a very pleasant stay, it was really quiet and we were able to get a good night sleep!Genuine Hotels.com guest review
Staff was very courteous and helpful. My reservation was incorrectly designated as a smoking room by hotels.com and the front desk clerk had no problem changing me to a non-smoking despite being full up. Hotel property is starting to show its age but room was clean and beds comfortable. The HVAC unit was so loud it made the walls shake and I had to […] turn it off at night so I could get some sleep. Also, the TV remote was broken and the bedside lights wouldn't work. Breakfast was OK, but small dining room got very crowded. So get there early! Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments, they have been addressed with my staff. Please accept my apologies for any inconvenience caused by the loud AC unit. The hotel will be enlarging the breakfast area this year and we sure hope you give us another opportunity to better serve you. Thanks again, General Manager
The room was so small there was barley room to walk around the king size bed. There was no space to to put your baggage except on the desk or in the bathroom closet. I have always liked Wyndham hotels but this one makes me question another location without studying the reviews and room size.Genuine Expedia guest review
I have stayed at windham hotels but our stay this time was awful. We weren't able to sleep due to the room located by an entrance and exit door and loud bang all night. The room was next to the staff lounge and they were very loud and noisy.Genuine Expedia guest review
I was impressed for the price what a deal. Thanks hotels.comGenuine Hotels.com guest review
Very nice rooms and very cleanGenuine Hotels.com guest review
So my husband and I went to check-in at the hotel and the service was awful. No "good evening, how are you" kind of the thing. I said "checking-in", they only asked for name and ID. We get up to our room, and one, it was a tiny room, but the thing that sinked our stay was the smell. It smelled awful. Hubby and I called down to front desk, told them […] we were not staying and coming to check-out. Seriously, it was that bad. We were not able to get a refund for the night since we had checked in. However, I was able to get a refund for the remaining days I booked. We then called my sister-in-law the next morning, told her of our experience and had her cancel her reservation. If you are clastiphobic like me, a queen bedroom is not for you. Read moreGenuine Hotels.com guest review
"Very convenient to El Paso airport"
Just what we needed for an early-morning flight.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport The Hawthorn is in a great location and we appreciate your business. Please come back soon and see what we are doing to enhance our guests experience! Again, thank you!
"Nice hotel dated but nice"
Great staff, great breakfast, great location soft bedGenuine Expedia guest review
GoodGenuine Expedia guest review
"Met Our Needs"
Pretty much typical budget hotel and we had no problems and I would stay here again. A big plus was that they had a VERY GOOD breakfast buffet for the class of hotel. You could even make your own fresh breakfast burritos. Minor minus was the bathroom amenities were sorta barren - all they give you is soap and shampoo. they give you a coffeemaker and […] no coffee cups (just water glasses) But that's a minor point, overall, it wasa good stay and I'd recommend it. Very convenient location, right next to the airport and in walking distance of several restaurants. Read moreGenuine Hotels.com guest review
"Dated Hotel with Nice Staff"
The hotel descriptions mentioned it being dated but after looking at the photos I assumed the rooms may be okay as we were just stopping for the night en route back home from a family road trip. The room turned out to be tiny. There was barely room to pull out the desk chair. The staff were nice and helpful which was the highlight of our stay. The breakfast […] was okay but the seating area was too small and felt dirty/dusty. The hallway smelled of cigarette smoke despite us having a a non-smoking room. Read moreGenuine Hotels.com guest review
"Good for the price"
Price was excellant and rooms were goodGenuine Hotels.com guest review
"clean & nice service"
Great hotel. Just as clean as the Marriott across the road. Room was lovely.Genuine Hotels.com guest review
Staff was courtesy. Hotel was nice, although dated. Amenities were excellent. Pool was beautiful. Very quiet property in secure setting. My only complaint was that some of the outdoor locks didn't work well.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review. WE appreciate your business and are pleased that you enjoyed the pool area. The Hawthorn will be entering into a period of changes very soon and you will be very pleased with the outcome. Please come back, we look forward to your next visit. Best regards, General Manager
Bad customer servicwGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I am very sorry that you experienced anything less than perfect customer service during your stay. Please accept my apology. General Manager
"Would not stay at this hotel again."
The reservation was for a king bed but I when I checked in the only thing available was a room with two double beds. The air conditioning was not working so it was hot and uncomfortable all night. In addition, I requested a wake up call that never came, causing me to nearly be late for a meeting.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Please accept my sincere apologies for your concerns during your stay with us. This is not the norm for our Hotel. I would welcome another opportunity to better serve you. General Manager
This hotel was not Wydam quality by any means. The Staff was pleasant but acted like the didn't want to be there. The room was very crowded with the over sized furniture. The bathroom had missing tiles and the carpet was coming up. I found a hair clip next to the coffee pot that must have belonged to the last guess. There were candy wrappers behind […] the night stand. One if the lights next to the bed didn't work. The breakfast was good with ample variety but get there before the staff does they didn't have any problem taking the last of the eggs to make their breakfast taco. I have stayed in two star hotels better maintained and clean. Would never pay the extra money to stay here again!! Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments and please accept my apologies. The hotel's staff has been spoken to regarding your comments and hopefully, this won't happen again. The Hawthorn has several room types and I am sorry that you were not comfortable. I would welcome an opportunity to better serve you in the future. General Manager
"Close to Ft Bliss"
The hotel is older but clean. Our room was on the third floor and I consistently took the stairs and arrived there before my son who used the elevator. The hotel staff is terrific and breakfast is always busy so you can meet other guests.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Old but reliable! I understand exactly what you are saying and appreciate your comments. , thank you! Please come again. General Manager
I've stayed here on and off for 3 years. No updates to speak of. Now the place is quite worn. Could really use a complete update. Geographically in a good place, close to the airport and restaurantsGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We appreciate your business and want all of our guests to know that we strive to make all stays enjoyable and we have great news about the coming renovation of the hotel. We look forward to your return and our New Look! Thank you again, General Manager
Verry niceGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review, we appreciate your business and look forward to your return. Great things coming for the Hawthorn in 2014..stay tuned! General Manager
"Great value in good location"
Hotel is right at entrance to the airport, so there are a lot of restaurants, etc in the area. The hotel is old, but the room was clean and comfortable with updated bedding. Good for the price. We didn't stay for the breakfast. I would stay again.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments and we want you to stay with us again. We have new things on the horizon happening at the Hawthorn, can't wait to share them with everyone! Thank you. General Manager
"el paso overnight"
while the ads indicate these are suites the rooms are not. my room was simliar to the size of a microtel room not a suite. the front desk was helpful. the complimentary breakfast was fine and their staff were very pleasant too. close proximity to the airport and highways is helpful.Genuine Hotels.com guest review
"CLOSE TO FAMILY"
I WAS VERY DISAPPOINTED IN IT. THE ROOM WAS EXTREMELY SMALL, THE PHONES DID NOT WORK!!!!!!!!Genuine Hotels.com guest review
We stayed over night for a baseball tourney. The room was clean. Bathroom was clean. And the added bonus was breakfast. It was easy to get in and out and I would stay there again. One because of price and right in the middle of town, easy access anywhereGenuine Hotels.com guest review
Verry good hotelGenuine Expedia guest review
"Not meeting my reservation, non-smoking room."
Stayed there for two nights. I specifically reserved a non-smoking room but when I arrived they put me in a smoking room. When are complained to the front desk they told me that no other room is available that night. They did give me a non-smoking room for the 2nd night.Genuine Expedia guest review
"Clean room. Comfortable stay."
We stayed one night. Reasonable rate. Good breakfast.Genuine Expedia guest review
"Noisy hotel that needs renovation badly"
First, I want to stay that, after a 3 night stay here, I do not recommend this hotel. I had reserved a king bed, and when I arrived, they told me they were sold out. I was given a room with 2 queens. The rooms had stains on the wall, the bathroom had rust, and the bed set had set-in stains. In one word, it was dirty. It's probably one of the dirtiest […] hotels I've stayed in. This hotel needs a renovation badly. The rooms also feel really small, and I'm not even a claustrophobic person. Secondly, this hotel is so loud. I could hear conversations in the hallway at all hours, the cleaning lady was banging on the door at 8am to see if we wanted our room cleaned, and we could hear the nearby airplanes landing and departing. I'm a really deep sleeper, so this was a major, major problem. The breakfast was okay, and the staff worked hard to keep the food coming since the breakfast area was packed. The only positive I could see is that is nearby the airport. Other than that, there are better hotels around the area for the same (or lower) price. I only ask for a clean and quiet room.This was not it at all. Read moreGenuine Expedia guest review
"Great stay, but not picky either..."
I stay in a Red Lion hotel every two weeks and this hotel is much better in some areas. I am picky about my work when I was doing construction in the apartment industry and every hotel I stay in I could pick it apart from what I see, like caulking in the bathrooms or how electrical is done. The only thing wrong at this hotel was, they forgot the hair […] dryer, not that I needed it, but another guest just might need it. All in all, the stay was very nice and comfortable. Would I stay again,?, sure I would. Just needs a little tlc in the finish work like I mentioned before with carpentry ;). Read moreGenuine Hotels.com guest review
The room was small and cramped. the largest part of the room was the bathroom, and that did not look as clean as it should have been. there were rings around the tub sink that looked like rust, and the room just looked outdated. also the breakfast was not that great. I went to get breakfast at about 9:30 and there was a lot of people there and it did […] not seem like the hotel was equipped to have that many guest for breakfast. they ran out of waffle batter and tortias. it was a small spread. However I have to say the employees were very helpful with the request I needed. Read moreGenuine Expedia guest review
"Very Clean Hotel"
I stayed over the weekend and the hotel was extremely clean! Has a good size fridge and small microwave. Free buffet breakfast was awesome! Downside is that the hotel is old as well as the bathroom towels. I even had a hole in one of the towels. For the price and short stay, I would recommend.Genuine Expedia guest review
great breakfast ! better then any other hotel or motelGenuine Hotels.com guest review
"Cheap good hotel close to airport"
Clean, quiet hotel for a good price. Good hot breakfastGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We appreciate your comments and as always, the price is right for you! Please come again.
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