All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here6789 Boeing Drive, El Paso, TX, 79925, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 598 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.2
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Receptionist was rude and refused to give me the military discount
Genuine Hotels.com guest review
1 night romance trip Aug 1, 2014
A Traveler
US
3.0 / 5Good
"Needs Security Outside"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Shady individuals outside late at night making it uncomfortable and awkward to approach parking lot. Construction remodeling front entrance and lobby not a thrill either.
Genuine Hotels.com guest review
1 night family trip Jul 26, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Walking distance from El Paso international airport, this hotel is great. Super clean and well kept. I would definitely enjoy to stay here again !!!
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments. We have a great location and happy you enjoyed your stay.
Other trip Jul 29, 2014
A Traveler
US
3.0 / 5Good
"Mediocre at best"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Carpets in the halls and rooms were filthy. The key card locks worked only half the time. The elevator would take 48 seconds to go one floor (that's a long time to go one floor and only carrying one person). The ice machine on the first floor was iniperational and the one on the second floor had a sludge buildup within it.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Your comments and issues have been reviewed and I understand your concerns. We continue to work to maintain our hotel and hope that you will give us an opportunity to better serve you in the future.
Other trip Jul 18, 2014
Mr. CEO
US
4.0 / 5Excellent
"Great Stopover"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Easy access. Clean. Renovations were going on, but it did not interfere with guest comfort.
Genuine Expedia guest review
Other trip Jul 13, 2014
Lynne
US
1.0 / 5Poor
"Never take your family here"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
We stay one night .we paid by hotel.com .when we arrive there .we couldn't found entrance door.the building was under construction. It was horrible place .the floor in room was shaking when Ari condition was on. The room was so stink bad bad smell ... The break fast was trash .
Genuine Hotels.com guest review
1 night family trip Jul 6, 2014
Toktam
US
2.0 / 5Fair
"This hotel does not care about its guests' comfort"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The lobby of the hotel is under construction and the hotel management does not care about how this affects its guests. They really should be closed because there are workers doing all kinds of work in the hallways and around the area where the hotel improvised a reception area and serves its free breakfast. If all you want is to save a few bucks and are not bothered by workers drilling, hammering, and carrying materials in and out the building when you are having breakfast or trying to enjoy the hotel's (very limited) facilities, then the Hawthorn is the perfect place for you. Otherwise, try any of the many other similar hotels in the area. I'm sure any hotel that truly cares about its guests would think twice about doing what the Hawthorn is doing to them. To boot, I tried to speak with the manager or supervisor to express my unhappiness, but the receptionist told me they weren't available. Expedia customers, please do yourselves a favor and choose a different hotel.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
It's all better now! So very sorry for your experience. A Manager is always available for our guests concerns, either in person or by phone 24 x 7. The construction did take a long time and the end result was well worth the wait. Please give us another try as we appreciate your business.
Other trip Jul 12, 2014
Professor
US
4.0 / 5Excellent
"Overall a great stay again!!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stayed here before. I was surprised to find out that the entire lobby and entrance of the hotel was being renovated. Room was very clean and comfortable. Close proximity to airport and Fort Bliss is good. Will definitely stay again. Hope the renovation is nice once it is done.
Genuine Hotels.com guest review
3 night family trip Jun 27, 2014
A Traveler
US
4.0 / 5Excellent
"Hawthorn"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel is under construction, but the rooms are nice. Breakfast is good. Sausage, and potatoes, not like some with a waffle burner. The bed is comfortable as well as the bedding. Wifi could use some improvement. It was running like 36k in the old days. I end up did not do any work and turn off the pc.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments. Happy you enjoyed your stay and Wifi has been addressed. We hope you return soon to enjoy all the newly remodeled areas. Thanks again, General Manager
1 night trip Jul 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, very close to El Paso airport."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was in the process of renovating their lobby. But didn't cause any inconvenience. Staff was friendly and helpful. Room was a little small, but very clean,well decorated and nice in-room amenities. Major plus, courtesy shuttle to or from the airport 24/7. Definitely would stay there again.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your very nice review. I am pleased our staff was at your service. Please come again. General Manager
Other trip Jul 8, 2014
Sandi
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Front lobby under Construction but improvement is good. Condit on of room was fair and room very small. Stayed at Wyndham at airport and was twice as big for same price. Hot breakfast was awesome. Had great looking pool. All in all was good for what I needed but wouldn't stay there for extended trip.
Genuine Hotels.com guest review
1 night family trip Jun 30, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
out of order restrooms by reception is inconvinient,
Genuine Expedia guest review
Other trip Jun 30, 2014
A Traveler
US
3.0 / 5Good
"Looking for improvements"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is renovating the lobby when what really needs help are the rooms. I've stayed multiple times and it's always satisfactory at best. This past trip however was weird. Although the check-in staff is always polite, everything else was wrong. In room coffee but no pot. Got a pot the next day but never cups in three days there. lol. Broken Iron. Tub didn't drain well so I showered ankle deep in water. Light fixture damaged. Bedspread had something crusted on it on one of the beds that I didn't use. (room had two beds) The mattress was kind of collapsed and uncomfortable on the bed without the crust. The hot water handle turned backwards. No biggie but representative of the lack of pride in work. MAID KNOCKING ON DOOR AT 8:15am ASKING IF I WANT SERVICE??? OMG! I will stay again because it's convenient, but I am looking forward to seeing improvements for the guests comfort instead of just a newly remodeled lobby.
Genuine Expedia guest review
Other trip Jun 27, 2014
Peter
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Under renovation. No ice availalbe. No vending available. Very unconfortable. Was not informed of the renovation when I booked.
Genuine Hotels.com guest review
1 night trip Jun 18, 2014
A Traveler
US
1.0 / 5Poor
"Really Bad"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Worst hotel I have stayed at from hotels.com. Hotel was under cunstruction, vending machines were not working and the hotel and service were REALLY BAD.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
I am so sorry you had a bad experience. The hotel was making vending changes during your stay and now we are almost complete with the renovations as well. We strive to give excellent service and I would welcome another opportunity to serve you again. Thank you.
3 night trip Jun 17, 2014
Anna
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
ATM and drink machines have been broke for over three weeks. Roo.s are very nice.
Genuine Hotels.com guest review
2 night business trip Jun 18, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Had to get another hotel swimming pool was dirty and was closed room had wet carpet and smell was bad
Genuine Hotels.com guest review
1 night family trip Jun 16, 2014
A Traveler
US
2.0 / 5Fair
"Under construction, staff unfriendly"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
We moved cross country and spent the night here. Hotel was under construction and the signage to find the office was not very helpful. The staff inside the office were rude and unfriendly. The remainder of the hotel was not very clean and had odd odors in the hall. Inside the room they did not even provide extra bedding for the pull out bed.
Genuine Hotels.com guest review
1 night trip Jun 16, 2014
Ttroxaz
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience. Was in El Paso on a business trip to Juarez. Hotel is currently performing some renovations, but there was no noise or inconvenience.
Genuine Expedia guest review
Other trip Jun 21, 2014
Jeff
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
VERY DUTY.
Genuine Hotels.com guest review
3 night trip Jun 11, 2014
sh
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
They were remodeling, the lobby and other hotel facilities and salons were all improvised and working slow, but other from that is a good hotel for the price. The door knob gave me a lot of trouble, not even staff could manage to detect card keys, hope they changed it, it is kind of old
Genuine Expedia guest review
Other trip Jun 9, 2014
virgilio
US
5.0 / 5Outstanding
"Missing Texas waffles"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We always stay here and we are missing the Texas shaped waffles for breakfast. Dinning area is larger now and more confortable. We needed to print something but printer was broken, and the business center should be open daily, not only on weekdays. People at the front desk were kind and let us make an early check-in.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Texas waffles are coming back very soon when the remodeling is complete. Temporary dining area as well, newly remodeled area will be very comfortable and beautiful, please come back! We are proud to announce that we will have a beautiful new business center. Very sorry that some of our equipment was not in proper working order when you last stayed with us. Thanks again for your very nice review.
1 night business trip May 24, 2014
Rich
US
3.0 / 5Good
"Below Average"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The front desk guy was rude when me and my friend checked in since we were 21 yrs old. He made sure to tell us that no partying was allowed and we are not the drinking crazy type. Breakfast wasn't the best and rooms are in need of a renovation. I also needed the iron but it was not working properly at all. The ironing board was also very dirty. I plan to go back to El Paso this fall again and will not be staying there.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
There is no excuse for rudeness. Please accept my sincere apologies. Your room concerns have been addressed and corrected, thank you for your comments.
2 night trip with friends May 24, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
loby is being remodeled
Genuine Hotels.com guest review
2 night trip May 9, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was ok although room small and hot tub crowd all night
Genuine Expedia guest review
Other trip May 11, 2014
daniela
US
4.0 / 5Excellent
"nice near by airport and retaurants"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
this was my thirt time on this hotel from at suit to single and king nice place to relax after work
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your review. We appreciate your business and look forward to your return. Remodeling should be complete by end of June. Thank you again for your business.
Other trip May 3, 2014
Richy
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Dirty, shabby, beat up.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
I am very sorry that you found our hotel to be anything other than you expected. Being under renovations does create some areas of concern but overall, we strive to make all of our guests comfortable. Please accept my sincere apologies.
3 night business trip Apr 28, 2014
R Lewis
US
1.0 / 5Poor
"Disappointed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Not a suite. Tiny cramped room Do not stay there
Genuine Expedia guest review
Other trip May 2, 2014
A Traveler
US
4.0 / 5Excellent
"El Paso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I had a great time and the hotel was outstanding.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you! We appreciate your comments and look forward to your return.
2 night trip Apr 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Good place to relax"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good hotel. Not the newest but clean and a good place to relax. Construction going on makes it a little run down but the results should be worth it.
Genuine Hotels.com guest review
2 night trip Apr 17, 2014
Luis
US
2.0 / 5Fair
"Under Construction"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The lobby of the hotel was under construction when we checked in at the "front desk" which was a table in a small banquet room. Housekeeping did not clean our room the first night. Their idea of a "suite" is a less than average sized room with a microwave and small fridge. Room was clean, location was good, but the place is a bit dated and the rooms are small compared to other "suite" hotels. Too many other places close by in the same price range to stay there again.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Your comments are important to us and we thank you for your business. The hotel has various room types, larger suites are available. You were in one of our standard rooms. Our Front Desk is only temporary and I'm sorry that it was not our standard check-in process but renovations will be completed soon and we will be back in style. Thanks again for your review.
4 night trip Apr 16, 2014
EM
US
2.0 / 5Fair
"Not so Great"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel was renovating the lobby, thus I understand the inconvenience associated with same; however, we were told that "all rooms" had been renovated. If so, this place won't make it. Our room was so very, very tiny that we literally had to step aside to let the other pass - perhaps those rooms are saved for discount sites like Hotels.com, but I don't know that. The wallpaper in the bath was torn and there was mold in the tub tiles. The bathroom sink was cracked. I won't be back - even at the discounted rate.
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
Brenda
US
4.0 / 5Excellent
"Convenient to Airport and downtown"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel under construction and room was small but comfortable and clean. Awesome breakfast.
Genuine Hotels.com guest review
1 night trip Apr 15, 2014
Dustin
US
2.0 / 5Fair
"Times changed for the worse."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
When in town for a visit, we would love to stay here. Everything has changed and not for the better. It will pass as a last option. Not the first choice as before. Sad to see it come down so much.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
The hotel is making positive changes and it is for the better. Very sorry that you were unhappy with your stay. I would welcome an opportunity to better serve you again. Thank you.
Other trip Apr 19, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Was under construction. Room was very very small. No towels in room when checked in. Went down for breakfast cleaned room and left no towels.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments. The hotel has several smaller rooms and a call to the front desk for an upgrade could have made a difference. I am very sorry about the towel situation, this is not acceptable in any way. My sincere apologies.
2 night business trip Apr 14, 2014
Dan Peyton
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
It was great but can they already finish the remodeling please!!
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your business and your understanding, the remodeling will be over soon. I want you to be a very happy customer and we look forward to your return.
1 night business trip Apr 12, 2014
Karlos
US
4.0 / 5Excellent
"Nice hotel, under renovations"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our room was nice, the night staff was a little understaffed, after the fear night our cards were deactivated, that was a little annoying. The hotel is going through renovations which is understandable. Beds were soft and so were the pillows. The hot and cold in the shower was mislabeled.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments. Your concerns have been addressed. We look forward to seeing you again real soon.
2 night trip Apr 4, 2014
A Traveler
US
2.0 / 5Fair
"old hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
the place needs up grading...the checkin are is in construction and you had to check in around the side of the hotel...no parking and very inconvinienct......the jacuzzi had green water.....overall the place needs a good cleaning and up grading ...no mention of the construction work on expedia otherwise i would have chosen another hotel....
Genuine Expedia guest review
Other trip Apr 14, 2014
A Traveler
US
3.0 / 5Good
"under construction"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
I won't go back until constructio is complete. Service has much to be desired!
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Your concerns have been received and there is no excuse for poor service. Please accept my apologies.Construction will be over in June.
1 night family trip Apr 7, 2014
christy
US
5.0 / 5Outstanding
"Clean, good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience. They were doing construction to the common areas but it did not affect me at all. Staff was pleasant. Breakfast was good. Room was clean and quiet. Bed was comfortable. Location was perfect for me. I will stay here again.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you ! We appreciate your comments and hope you return very soon.
Other trip Apr 14, 2014
A Traveler
US
2.0 / 5Fair
"Old and worn"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Old and worn hotel. Hall carpet was dirty and was not vacuumed during our stay. Tub, sink and commode we old, stained, cracking, etc. There were no towels on the room when we entered. Not the standard I'm used to from Wyndham or Hawthorne Suites brands.
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
3.0 / 5Good
"Under Construction"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Its currently renovating the main lobby and entrance. Everyone has to check-in thru a side entrance by the pool. Its not too bad though. And since I only stayed one night before I flew out to Virginia Beach, I can not say if the construction was loud or disturbing. The hotel is located next to Cattle Baron and Applebee's. Everyone should definately hit up Cattle Baron (steak house/fine dining) Great food! The hotel is less than a mile from EL Paso International Airport. The hotel also offers Continental Breakfast. Besides that do bring snacks with you as their one snack vending machine is out of order. They do have Pepsi brand .and ice machines in every floor. No juice though.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your review, we appreciate your business and the renovation will be over soon.
Other trip Apr 6, 2014
Perla
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean. Noise free
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
Mari
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
I loved it
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments. we look forward to your return.
2 night romance trip Mar 20, 2014
Marcos
US
4.0 / 5Excellent
"Good quality hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay was fine but main entrance under construction and inconvenience getting to and from room
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Very sorry for the inconvenience but we will be back to normal very soon and looking real good! We do appreciate your business and want you to come back!
2 night trip with friends Mar 13, 2014
Err
US
3.0 / 5Good
"Good for the money"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good hotel for the money but the hotel failed to say it was under construction. The gym was terrible along with the elevators. Overall the pool area and staff we're nice along with the hotel room.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Happy to know that our pool area and staff were well received and listed on our web site is the renovation information, perhaps it was not there when you made your reservation, I do offer apologies for that.and the fact that our exercise room has been relocated and made much smaller during this time. Once all is complete, I know you will enjoy our hotel once again, we sure hope so! Please come again and thank you for your business.
4 night business trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
"good service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They work with your situation on an individual basis and try to make the coutoomer happy. Thank you from room 331/261 Saturday March 15
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Thank you for your comments regarding your stay, we look forward to your return and to experience our newly remodeled lobby, front desk, breakfast area and the other added guest features that will enhance your stay.
1 night business trip Mar 15, 2014
na
US
2.0 / 5Fair
"Under renovation"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Under renovation very hard to find you room the lobby is like a maze
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport
Please accept my sincere apology for this temporary inconvenience. We look forward to all areas of improvement and added features and amenities for our guests.
Other trip Mar 19, 2014
A Traveler
US
2.0 / 5Fair
"Dreary"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The halls of the hotel were littered with debris, Q-Tips, tooth picks, scraps of paper, leaves. The room were breakfast was served was glum. No windows, gray wall covering, no waffle maker, no sweet rolls, muffins only if you got there early. Bacon and scrambled eggs three out of four mornings. Scrambled eggs and sausage the other, and some kind of potatoes with brown gravy every day. Coffee was insipid. It took us awhile to find our room (149). It was right through the entrance marked Rooms 147-112. The could have told us that when we checked in. We would never consider staying there again
Genuine Hotels.com guest review
4 night family trip Mar 12, 2014
A Traveler
US
4.0 / 5Excellent
"Wedding night"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was cute but our room was small and the hotel was under renovation, still great location and comfy beds.
Genuine Expedia guest review
Other trip Mar 18, 2014
mrs egan
US
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