"Noisy hotel that needs renovation badly"
First, I want to stay that, after a 3 night stay here, I do not recommend this hotel. I had reserved a king bed, and when I arrived, they told me they were sold out. I was given a room with 2 queens. The rooms had stains on the wall, the bathroom had rust, and the bed set had set-in stains. In one word, it was dirty. It's probably one of the dirtiest […] hotels I've stayed in. This hotel needs a renovation badly. The rooms also feel really small, and I'm not even a claustrophobic person. Secondly, this hotel is so loud. I could hear conversations in the hallway at all hours, the cleaning lady was banging on the door at 8am to see if we wanted our room cleaned, and we could hear the nearby airplanes landing and departing. I'm a really deep sleeper, so this was a major, major problem. The breakfast was okay, and the staff worked hard to keep the food coming since the breakfast area was packed. The only positive I could see is that is nearby the airport. Other than that, there are better hotels around the area for the same (or lower) price. I only ask for a clean and quiet room.This was not it at all. Read moreGenuine Expedia guest review
"Great stay, but not picky either..."
I stay in a Red Lion hotel every two weeks and this hotel is much better in some areas. I am picky about my work when I was doing construction in the apartment industry and every hotel I stay in I could pick it apart from what I see, like caulking in the bathrooms or how electrical is done. The only thing wrong at this hotel was, they forgot the hair […] dryer, not that I needed it, but another guest just might need it. All in all, the stay was very nice and comfortable. Would I stay again,?, sure I would. Just needs a little tlc in the finish work like I mentioned before with carpentry ;). Read moreGenuine Hotels.com guest review
The room was small and cramped. the largest part of the room was the bathroom, and that did not look as clean as it should have been. there were rings around the tub sink that looked like rust, and the room just looked outdated. also the breakfast was not that great. I went to get breakfast at about 9:30 and there was a lot of people there and it did […] not seem like the hotel was equipped to have that many guest for breakfast. they ran out of waffle batter and tortias. it was a small spread. However I have to say the employees were very helpful with the request I needed. Read moreGenuine Expedia guest review
"Very Clean Hotel"
I stayed over the weekend and the hotel was extremely clean! Has a good size fridge and small microwave. Free buffet breakfast was awesome! Downside is that the hotel is old as well as the bathroom towels. I even had a hole in one of the towels. For the price and short stay, I would recommend.Genuine Expedia guest review
great breakfast ! better then any other hotel or motelGenuine Hotels.com guest review
"Cheap good hotel close to airport"
Clean, quiet hotel for a good price. Good hot breakfastGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We appreciate your comments and as always, the price is right for you! Please come again.
The only item I found to be low quality was the down stairs quest computer. It was so slow it took me almost an hour just to get one job accomplished. Would not recommend using it for any important function.Genuine Expedia guest review
Great location and great potential but sadly in need of remodel.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The good news is that the hotel will be under going a remodeling within the next few months! You're gonna love the new look and the :"sad will be glad" the next time you visit us. Thanks again for your review.
"Might be my last stay @ Hawthorn Suites"
We have stayed at this facility several times. This time was a disappointment from beginning to end. I hope that I get over it before I go back to El Paso next fall.Genuine Hotels.com guest review
"Visiting son at Ft. Bliss before deployment"
My experience was a good one and I would recommend this hotel to anyone visiting the El Paso/Ft. Bliss area. My daughter and I stayed here with my son who is in the army and our double queen sized bedroom was very comfortable. Air conditioning, refrigerator, color tv with HBO. No bugs or insects of any sort which is a rare thing for me and I have stayed […] in some nice hotels. The only turn off was when we got there the pool was being remodeled so we were unable to use it; however, the hotel staff informed us that we could use the neighboring hotels pool if we wanted.(The only reason I gave the facilities a 4) Once this new pool is done I don't think there will be any hotel in the area that can compete with the quality, friendly staff, and good and fair rates. I would certainly return here if I am ever in the area again. The breakfast was one of the best I have had at any hotel and certainly puts continental breakfasts to shame. Also social hour in the middle of the week to hang out and have a cold one with other guests Is something I have never experienced anywhere. All was complimentary and it made it a much friendlier atmosphere. Read moreGenuine Expedia guest review
Bathroom needed updating but at least it was clean.Genuine Hotels.com guest review
I have several yrs. using this facility and always I'm happy with the service specially with the airport scheduleGenuine Expedia guest review
bery goodGenuine Hotels.com guest review
I have stayed here 10 times in the last couple of years. Usually it is comfortable and things work, but this time the toilet would constantly refill, all night long and was annoying, also the shower would not fully engage, the tub would fill with water. I reported it to the front desk before I left in the morning. when I returned it still was not fixed, […] I called the front desk and sent maintenance, they offered me to move rooms. I did not want to packed up all my stuff. Just asked them to fix in the morning, It was fixed the last day of my stay. Will look at other options when I return to El Paso. Read moreGenuine Expedia guest review
Room was small. Bed was not a full king size bed. Faucet in tub would not shut off completely, so ran all night (not just a drip). Wallpaper was coming off walls, holes in walls where curtain rod was moved. Carpet was pretty soiled looking and there was toothpaste on the vanity. Have stayed here 3 times with each time getting worse.Genuine Hotels.com guest review
"Clean but small"
the room was clean and had all the necessary elements and neccessites, but the floor space was very minimal in our double queen room. We had our 4 month old with us and had very little space to put up his pack and play for him to sleep in and almost made it impossible to get around the room. My only advice is dont skimp on the floor space to fit more […] room. Quality over quantity! Other than the space, the stay was wonderful and the breakfast was great! Read moreGenuine Expedia guest review
I was dissapointed that it took a while to check in due to the fact the when i booked with hotels.com, the hotel that I reserved the room at, did not have my reservation, causing a delay in getting into my room.Genuine Hotels.com guest review
Amanda at the front desk was great at her job! Way to go Amanda! Breakfast was good. Social hour was enjoyed as well. Hotel needed some attention.Genuine Hotels.com guest review
"4 star stay at a 2 star cost!!"
The hotel across the street would have cost me double of what I paid for a night at Hawthorne. I have stayed at the other hotel and can honestly say, the Hawthorne hotel was the same quality but at half the cost!!! Don't let the inexpensive rate at Hawthorne make you think the hotel is of less quality-so not true!!!Genuine Expedia guest review
"Good option close to the airport"
Picked this place because it's conveniently located a block away from the airport. The place is good to spend the night, wake up, get a free decent breakfast and catch an early flight.Genuine Expedia guest review
"Great for a night!"
Room was adequate and breakfast was good. For a quick overnight stay it was great!Genuine Expedia guest review
I had a pleasant stay good for my moneyGenuine Hotels.com guest review
"You get what you pay for with this hotel"
The hotel is very close to the airport and very close to Fort Bliss. The neighborhood is okay and the surrounding area is okay. It's old and it looks run down. Their is shopping close by, but once again it's not the most desirable area. The hotel room is very basic and very old looking. It appeared to be clean though. Bottom line, for the price I paid, […] I got exactly what I expected. Read moreGenuine Hotels.com guest review
"Good accommodations close to the airport"
Hotel staff was excellent. Quick pick up at the airport. Efficient and helpful at the check in. All staff encountered were friendly. Breakfast buffet was excellent. Nice set up in the room but wear of the facility is showing. Thought hallway carpeting was in need of cleaning.Genuine Expedia guest review
very nice, good area, clean, nice staff ,breakfast was good.Genuine Hotels.com guest review
"Good, for the price ;)"
I got this deal on expedia and i thought it was good cuz i paid 64 for this type of hotel. they're usually on the 70's and up.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Welcome back anytime! We appreciate your business.
The printer was out of toner, and nobody knew how to install the new one, so the desk clerk had to print my boarding pass which was time consuming and awkward due to the amount of info that was required. The bed was extremely comfortable, and the breakfast was very good. I returned my rental car and the hotel driver took my five family members and all […] the luggage directly to the airport which saved a lot of time and trouble. Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport your comments were well received and I am sorry you had problems with printing out your boarding passes. I am please to know that you enjoyed the breakfast and that my staff was helpful with the remainder of your experience.
The was something resembling feases on one wall. The was painted surfaces were in need of repair. The breafest area was toooo small. People packed into a tiny area. Other wise. Not so bad of a stayGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. unfortunately, your room had a couple of concerns of which have been addressed with the proper staff. we are enlarging our breakfast area as we understand this issue all too well. We appreciate your business.
"good hotel close to all areas I needed"
Time at hotel was a good experience will stay there next time in El PasoGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your nice review. we appreciate your business and yes, the Hawthorn is in a great location.
The room was great, very clean and comfortable. The breakfast was very delicious and their was quite a variety. But I would've hoped the front desk staff was a little more inviting. But overall excellent experience.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport I have to agree with you, attitude sets the tone of the day. I am sorry that you found my staff to be otherwise and please know that we want all of our guests to feel welcome! I appreciate your comments. Please give us another opportunity to better serve you.
Stayed here in 8/2013 and the room was comfortable. There was nothing spectacular about it, but it was clean and the beds were comfy. The breakfast provided was just O.K. compared to other hotels in the same price range.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We are pleased that you were comfortable and appreciate your business. We plan to WOW our guests very soon with coming improvements.
"Nice hotel comfortable beds"
Overall a pretty decent hotel. Great for a family of six! The room was clean and staff was very friendly. Breakfast was great a d they didn't run out. The only thing was that I wish the rooms were bigger , it was a tight squeeze to fit the roll away.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for staying with us we appreciate your business. I am pleased you found our staff to be friendly and your room clean. We never run out of breakfast food, just give us a few minutes and it's all back up again. We strive to please all of our customers and look forward to their return.
"convenient to ft bliss and restaurants"
Overall great stayGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments. The Hawthorn is a great location close to Ft. Bliss and numerous restaurants, especially the two in the parking lot. We appreciate your business. Thank you.
"Nice hotel terrible staff"
The rooms are clean and it is in a good location. Do not ask the general manager a question she will ignore you.Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We are pleased you enjoyed the clean room and the good location. I am the General Manager and I cannot recall an incident where I have ignored any guest with a comment or a concern. Please accept my sincere apology for any misunderstanding.
Although there are a few maintenance issues of paint or just an older structure. The outside looks great and the inside is clean. The service is helpful and kind. The breakfast by far is worth it. I would stay again.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your comments and we look forward to your return.
My experience with the staff was wonderful. They were courteous and accommodating. When I checked out of the hotel a friend drove me to the airport. There I realized I had left my cell phone charger. I called the hotel and asked them if they had found it. They let me know I had and willingly drove out to the hotel to bring me my charger!! They were […] amazing. Not only did they not give me any hassle, but they were so kind and understanding. The rooms were clean, breakfast wonderful, and staff fabulous! Great price for a great hotel! Read moreGenuine Expedia guest review
Response by Hawthorn Suites by Wyndham El Paso Airport We aim to please! This is our "Count On Me" Wyndham culture that all of the staff practices. Happy you stayed with us. Come again.
"Room already occupied"
We arrived to the hotel about 12pm. Checked in unload the car and kids and went into the room we thought was the room we would be in go the night, only to find someone else in the room. The poor man was scared to death. When we went down to the front desk the man was rude and laughed about the situation that had just occurred. No apologies or anything […] from him. The next morning the manager was very apologetic saying that their system had gone down and that mistakes were made. I appreciated the courtesy from him and trying to make up for his rude staff. Overall the accommodation were decent and the breakfast was fantastic. Read moreGenuine Expedia guest review
When arrived front desk female didn't give a welcome,smiles was more like didn't care cold personality. Same when checking out no smile what so ever needs work on customer Greetings .Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Please accept my apologies. There is no excuse for poor customer service. Your comments have been addressed we look forward to better serving you in the future.
Hotel is overall allright. But facility needs to be remodel.Genuine Expedia guest review
Service was quick .Need to work on cleaniness of the restrooms .Had to get houskeeping to reclean restroom .I had to request for towels twice.Hotel could use an overall update.Staff was freindlyGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Your comments have been addressed and we thank you for your business. Cleanliness is a most important factor in our business, we continue to strive for improvement in all areas .
clean overall and good customer service... Breakfast it's ok as wellGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for taking time to comment, we look forward to your return.
"Room to Small"
Most everything was great, however the sized of was not good, barely enough room for the bed.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport The Hawthorn does have several smaller rooms but we are making positive changes within these rooms. Let our Front Desk know the next time of your concern and we will do everything possible to make changes for you. We appreciate your business.
hotel room needs upgrade, outdated bathroom.Genuine Hotels.com guest review
Met minimum expectations. Staff not very customer-service oriented at check-in after 8:30pm. Very noisy from a private party being held on the premises. Had a non-smoking room, but kept smelling smoke in the hallway. Toilet kept running on and off after flushing as chain was too long and kept getting caught under flapper. Resolved problem myself due […] to late check-in and problem not surfacing till after 9:00pm. Breakfast area was overcrowded the next morning. Line 4 deep at juice machine; ran low or completely out of various bread/pastry offerings; barely room to maneuver between tables; not everyone could be seated. Unlikely to return to this hotel location. Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport My sincere apologies for all of your concerns. The Hotel is making positive changes with specific areas of conjestion. More concerning for me is the lack of customer attention to you at check in. Please know that this has been addressed. It would be our please to better serve you in the future.
"Very nice and Reasonable rates"
I would stay here again.Genuine Hotels.com guest review
This Hotel smelled like stale cigerette smoke. The shower had mole. The shower head was barely intact and the bathroom sink was cracked (I've got pictures). Will never use this hotel again!!Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Your experience was unfortunate and I am sorry for this inconvenience. The hotel has a few smoking rooms and we strive to eliminate the smell in the hallways daily, Im sorry this was not the case when you were here. Maintenance issues have been addressed and I would hope that you would give us another opportunity to better serve you in the future?
A good place to stay when travelling thru ELP airport.Genuine Hotels.com guest review
"The Noise of El Paso"
The air conditioner/ heater was way too loud. We had a choice of sleeping in the heat or being kept awake by the individual room cooling unit.Genuine Expedia guest review
Service and staff was fast, courteous and very professional. Upon entering the room we found a small piece of trash on the floor left accidentally by the cleaning service otherwise the room was very nice. the surrounding neighborhood I felt safe to walk around in the evening. but whatever you do do not eat at the Applebees located directly in front […] of the hotel. Terrible service and terrible food Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham El Paso Airport Thank you for your review! We look forward to your return.
Great location, great price, tasty breakfast, love the pool hours Friendly staff!!!Genuine Hotels.com guest review
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