Wyndham Cleveland at Playhouse Square - Cleveland

I took my daughter to a Yankees Indians game and wanted to get a nice hotel. So imagine the disappointment of finding mold on the shower curtain liner. They gave us a new room, but for the cost to stay at this place it should be clean.

Genuine Hotels.com guest review

Large holes in the curtains, no remote control for tv, shower was cold and no water pressure, bathroom sink was leaking onto folded clean towels. Was not impressed. They advertise free shuttle within three miles but it was not available for over an hr and half. We were looking for a ride to the Quicken Loans Arena that was only half a mile away. That […] was one reason we booked there. We did not want to have to walk around Cleveland in the dark. Ended up having to pay 25$ on cab. Will not stay at this hotel again. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The proximity to the Playhouse Square and at a reasonable rate made it a great choice! My only criticism is the distance to the "self-parking" spots at a couple of blocks. Disclosure of the rates of both upon arrival would have led me to choose valet parking at $20 rather than self-parking at $12. Not a biggie though! Great stay!

Genuine Hotels.com guest review

I took the family for a short vacation to see the museums and the city. The hotel is in a great location and just a short walk from great restaurants and shopping. They even have a complimentary shuttle service. The room was clean and neat. My only detraction was the mattress on our twin bed was a bit old and a little soft but still moderately comfortable. […] The kids liked the pool and the experience. I would recommend this hotel and stay again. Read more

Genuine Hotels.com guest review

Got off the elevator to a smell faintly like raw sewage plus a high-school locker room. Carpets are stained, one of the drapes was torn so the window would not close all the way. Toilet ran for 30 minutes after flushing, so I had to call for maintenance. The toilet seat does not stay up on its own, so you have to hold it up unless you're willing to […] sit while urinating. The buffet was gross, a congealed mass of eggs. Will never stay there again. Front desk is understaffed at key times so there's plenty of waiting. Read more

Genuine Hotels.com guest review

The hotel and staff were wonderful. I can't give it a perfect score because we had three small kids with us. The room size wasn't perfect with the roll-away in the room, and the restaurants nearby are geared for adults, not kids. Still, it was a great experience, and I want to come back without the kids to enjoy the nightlife more. Also, I forgot one […] of my purses in the room, and they are being very kind to mail it back to me. Thanks, Wyndham! Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Overall, the hotel room was just average. The shower drain was very slow so you had to stand in about 2 inches of water while showering.

Genuine Hotels.com guest review

Bed could have been more comfortable...a little broken in but otherwise, one of our favorite hotels in cleveland.

Genuine Hotels.com guest review

Very nice dining options in the hotel and surrounding area. Room service is top notch.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Perfect hotel to stay in if you are attending a show in the Playhouse Square District. We used the pool, hot tub, and the fitness center twice.

Genuine Hotels.com guest review

The hotel was ok. The rooms needed to be cleaned- the rugs looked like they hadn't been vacuumed for awhile and the bathroom was a bit grungy. The bedside table was pulled away from the wall a bit and the area between the table and the wall was disgusting. My comforter had a really gross stain on it that I covered with a towel so I wouldn't have to […] look at it. The hotel's location was nice and the staff was helpful, but for the price I expect a cleaner room. Read more

Genuine Hotels.com guest review

Very nice and close to theaters.

Genuine Hotels.com guest review

The corner room was very, very nice. We were a little disappointed with the quality of the bath towels and bed linens. The foam pillows should be updated.The only negative was that I was looking forward to warming water in the microwave for tea and the microwave was not working. We could have called, but decided not too. Having a set of towels for two […] people for evening and morning showers would have been good.Again, we could have called, but we didn't. Read more

Genuine Hotels.com guest review

Cons: No shuttle to/from airport. I was told my options were a $35 cab ride or take the train which deposits you 10 mins from the hotel in a not very safe area. You can either try to figure out the bus/trolley system or lug your luggage through a somewhat sketchy area of town. Really, you can't be considered a top notch place of business travelers if […] there's no airport shuttle. There was also a lack of electrical outlets in the room. In fact, the room had a very nice computer desk with NO outlets anywhere near said desk unless you moved a very heavy TV cabinet. There was also no exhaust fan in the bathroom so that area was always damp and steamy for most of the day. Pros: great service from every staff member we encountered. The free shuttle will take you anywhere within a 5 mile radius as long as you schedule an appointment. Our shuttle driver was extremely informative and made many great suggestions about things to see,places to eat,etc. Great location if you are seeing a show in Playhouse Square, safe and walkable. Overall this hotel was very good, much better than I expected. I will definitely stay there again. Read more

Genuine Hotels.com guest review

Although our stay was brief, we would recommend as a nice place to stay. We did not use many hotel services, but the ones we did were fine. The hotel is large, very beautiful and the staff was helpful and kind. The room was clean.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I could hear every noise from the hallway, above us, below us and an extremely creaky door next door was opening and closing all night long...however the service, staff, restaurant were terrific...but the sleeping conditions were awful. There was also some question as to the cleanliness of the sheets (seemed stained?!?)

Genuine Hotels.com guest review

Very clean and nicely decorated. Shuttle service came in handy. However wouldn't recommend the breakfast buffet.

Genuine Expedia guest review

The overall stay was nice, the food was really good at the encore. They hotel reception was very pleasant and helpful with directions. The bar maid seemed a little overwhelmed for a tuesday night crowd, but the delicious food made up for her attitude. The location was excellent,I would definitely stay there again if I was in the area..The room was nice, […] toilet was a little loud but at least clean. think it lived up too its ratings. Read more

Genuine Hotels.com guest review

Compared to other pricy hotels, the staff here delivers what you pay for! I am a single mom traveling with a young daughter. I felt so safe and everyone attended to my needs. We were in Cleveland for a swim meet at Cleveland State University, and all I had to do was pull up to the curb and they did the rest!! Parked the car, shuttled us to the university, […] cooked whatever my child wanted to eat, retrieved ice for my cooler and ice bucket, transport our bags - all for no extra charge! The only thing is that it was noisy during the night, probably because it is an older building (not very sound proof) I am however, a light-sleeper. Also, the website did not mention that the indoor pool was closed due to damage from Hurricane Sandy...my daughter was dissappointed. We will definitely stay here again! Read more

Genuine Expedia guest review

Although I was only staying one night, the hotel had an upbeat vibe and was busy in the lobby, restaurant, etc. It felt very safe. Used the valet and that was fine as well. Restaurant had good food for dinner and breakfast. Room was nice, I actually had two showers (one shower and one shower/tub) in the bathroom and two tv's in the main living space. […] Did not pay more for this, this was the room I was given. A++ overall! Read more

Genuine Expedia guest review

great location for the theater and sports events. Way too many empty office buildings otherwise

Genuine Hotels.com guest review

pool area looks like it hasn't been cleaned. also, pool area was out of towels. rest of the place was fantastic. clean. great location. great staff.

Genuine Hotels.com guest review

Good value with friendly service. We went to a Browns game, so went to breakfast buffet. I little expensive, but worth it to get a good meal before the game...GO BROWNS!!!!

Genuine Expedia guest review

We came to town for the Browns game and Rush concert we were able to check in early, walk to and from the game with time to spare, then off to the Q to eat and see the show. The Hotel was centered pretty darn good IMO and we have no complaints about the Hotel at all.

Genuine Hotels.com guest review

I've been travelling for 45 years and this is the only hotel that charges $1 for morning coffee in the lobby. Cheap!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Hotel was fine, but I booked a room with a king bed and got one with two doubles. When I checked in I was told two doubles and when I said "didn't I book a king?" she told me "you did, but there are none available." Hmm... How can I reserve something and then find it unavailable? In addition to this, there was no decent workstation for me. As this […] was a business trip, typically there is at least a desk with ample access to power cords. There was a small round table with very little room for to work comfortably (thanks to having a second bed in the way). The room was great for what it was, but it wasn't what I booked and there was no effort to explain to me why or provide any assistance to make right the error. Read more

Genuine Expedia guest review

wonderful location. We were there to visit the Rock and Roll Hall of Fame on a Monday.. We arrived on a Sunday and spent the day with local Cleveland Brown fans at 2 great places right around the corner within walking distance. Erica at the front desk had many suggestions and they all were wonderful...great little diner right across the street also. […] Great hotel--great lobby bar. I will definetly stay here again. Beds and pillows were so comfortable. Overall a 'two thumbs up" expierience! Read more

Genuine Expedia guest review

Arrived after midnight and was greeted by friendly concierge who got my key and valet for me quickly. Didn't offer any other parking options aside from valet so I went with it. Would've probed more if it wasn't so late. There is a parking garage a block from the hotel. Overall, the lobby was clean as were the elevators, halls and the room. Spacious […] King room with a large bathroom. Location is just close enough to walk to any attractions. (restaurants/theatre/baseball stadium) Also located right next to tram station...I didn't use it but it appears to be pretty convenient. Will definitely stay here next time I'm in Cleveland. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Check in was easy, hotel was comfortable. Would have preferred a larger bathroom but what we got was very comparable to the hotel room! Not disappointing.

Genuine Hotels.com guest review

We had a great time, the staff was very helpful in finding our way around downtown cleveland and was only a few blocks from Progressive field and only about a mile from the Rock and Roll Hall of Fame, walking distance as long as the weather is nice! The room was very clean and pretty large for a regular room. The Decor was also pretty modern! I would […] stay there again! Read more

Genuine Expedia guest review

We always enjoy staying at the Wyndham. We always stay here for Theater events but thought it would be perfect for a weekend get away too! We visited the Cleveland Aquarium which was wonderful, and 4th street (of course), and always have to visit The Rock and Roll Hall of Fame while in town! If you get a chance, take the Lolly The Trolly Tour of Cleveland. […] So fun and informative! The hotel is one of the few downtown hotels that has a swimming pool, hot tub, and sauna. Nice pool area perfect for relaxing. We love Kermit who always goes out of his way to help us out. Thanks Kermit! We were hoping to use the free shuttle service, but it was not available when we needed it. We didn't realize that you have to sign up for the shuttle hours before you need it. (check with the hotel as I can't remember the exact rules) The rooms are always comfortable and clean. We didn't eat at the restaurant this trip, but it is wonderful. We at breakfast at the little diner around the corner which is wonderful! We had a great stay and Cleveland does Rock! Read more

Genuine Hotels.com guest review

Everything was very satisfactory but the towels were threadworn and ratty along the edges. I have never complained about such a thing before, but such an observation leads to a perception of lack of maintainance even though everything else seemed fine. Staff at the front desk were particularly good.

Genuine Hotels.com guest review

The toilet flush was never ending. The location was scary. The parking sucked. To pay $20 for what - no class service. There were no amenites like a fridge or microwave and I paid less $ for better hotels. I would never go there again.

Genuine Hotels.com guest review

We were hardley in the hotel but when we were everything was great. The locatioin was perfect for our visit to The Rock and Roll Hall of Fame.

Genuine Hotels.com guest review

Good stay...helpful staff....close to downtown. Good valet parking service as well.

Genuine Expedia guest review

My boyfriend and I spent the night before a brief business event and we absolutely loved it. Even though the hotel is on a main road, our room wasn't noisy at night. The place was clean, the bed was comfortable, and the staff was friendly and helpful. We had breakfast at a little cafe we saw from our window and it was the best coffee and hash we've […] ever had. Great experience overall. Would highly recommend it. Read more

Genuine Hotels.com guest review

Hotel was terrible waited 1 1/2 hours after check in time too get into room. Very dysfunctional and cleanliness is not a priority here.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

It was a nice experience. We arrived in the late afternoon, had a little trouble finding the actual parking area, but it was all good from there. It was a very nice rooms, 5-star material to us. We were a little disappointed with some of the lack of services, such as email, games, etc. The fitness center and swimming pool were almost deserted, so it […] was great to play in the heated pool. It was only 4'6" at its deepest point, but still worth the trip. We had very friendly, courteous, smart staff, who were jovial and outgoing. The hotel has GREAT FOOD. The room service was fantastic, and the Encore Restaurant is not to be overlooked. Try the Ravioli when you get in for a nice dinner. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The thing that most stood out for me was the friendliness of the staff. Everyone greeted us that we came in contact with.

Genuine Hotels.com guest review