All hotels in The Rocks, New South Wales, Australia
1 room, 2 adults
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4.3 / 5Excellent

Score breakdown (from 130 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.1
  • Condition
    4.3
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Hidden Treasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a one week stay. We have stayed in Sydney before in other "modern" type hotels. This was by far the most memorable stay yet. The staff were very personable, the food was fantastic and the hotel was in great condition. If you are looking for "old world charm" in the heart of a major modern city, this is the place.
Genuine Hotels.com guest review
7 night romance trip Jun 14, 2015
BYRON
US
5.0 / 5Outstanding
"Amazing hotel, amazing location, amazing staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay Benjamin! We are so pleased to see that you enjoyed your time with us. We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
8 night business trip Jun 10, 2015
Benjamin
US
4.0 / 5Excellent
"Excellent location to Circular Quay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a wonderful stay here. 2 blocks from Circular Quay and an easy walk to Opera House. The staff is unbelievably helpful and friendly. They felt like old friends and couldn't have done more for us. The room was comfortable and you felt like you were at home. Definitely would recommend this property both for convenience and for staff friendliness.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you very much for taking the time to review your recent stay! It was so pleasing to see that our team made an impact on you. The will be delighted to see you feedback. Thanks for recommending us! We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
Other trip Apr 3, 2015
Vicki
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is in a wonderful location and is within walking distance to many restaurants, shops, and sights in The Rocks. The Superior Queen room was clean, spacious, and comfortable. The staff had great recommendations on where to eat and even made a reservation for us. We were traveling in a group of four, so had two separate rooms. While the room my husband and I stayed in was fine, my husband’s parents found ants in the room they were originally given. The hotel staff were very friendly and accommodating and moved them to an upgraded room. They were very happy with the new room until the card swipe machine on the door stopped working. For the remainder of our stay, they had to have a member of the hotel staff let them into the room every time they needed back in since the hotel wasn’t able to get the mechanism fixed while we were there. The staff again were very accommodating and ended up discounting our parking for the length of our stay. So while we did have a couple of issues, overall we really enjoyed our stay and cannot say enough good things about the staff.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Such a wonderful review! Thank you so much for taking the time to share your feedback on your stay. We really do appreciate the 5 stars. We hope to welcome you back soon. Sincerely, Dylan Cole General Manager
3 night family trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Able to walk to all attractions. Foodie Market and Rocks Market steps away. Crepes café next door was excellent.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for the 5 star review! We are so pleased to see you enjoyed our Crepes! :) Hopefully see you again soon! Sincerely, Dylan Cole General Manager Harbour Rocks Hotel
Other trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"atmospheric & comfortable"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this place stands out as having character in an area with lots of nice, but same, same, hotels. the staff were particularly friendly and extremely efficient. on check in, the concierge offered us great advice on where to visit, this was a proper hotel experience.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks for the review K! We very much appreciate the 5 stars! Sincerely, Dylan Cole General Manager
Other trip Feb 11, 2015
k.
US
5.0 / 5Outstanding
"Great Locaton in the Rocks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Located in the heart of the Rocks district, the hotel is close to many tourist sites. Room and bed were comfortable and clean, though on the small side. Bathrooms were very tiny, but for one or two, it's adequate. Hotel décor is modern and chic. Staff was very friendly. Breakie was included in our rate and was good and tasty, though not elaborate. My room was interior and based on where the hotel is located, probably has limited (if any) views of the Circular Quay Harbor, but was essentially just around the block from the harbor. I've stay at several hotels in the Circular Quay area, all with slightly different appeal depending on what you are looking for (views of Opera House or views of city sky-line), but as far as staying in the heart of the historic Rocks district, the Harbour Rocks is an excellent choice.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks very much for the 5 star review John D! We really do appreciate it. We are really pleased to see that you enjoyed your time with us. We hope to welcome you back in the future. Sincerely, Dylan Cole General Manager
3 night business trip Jan 22, 2015
John D
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Great location. A pleasant walk to the waterfront. We enjoyed the library in the lobby area and the friendly staff.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks you very much for taking the time to review your stay! It was really pleasing to see that our staff made an impact on your time with us. We hope to welcome you back again soon! Sincerely, Dylan Cole General Manager
Other trip Jan 29, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Lovely building and hipstery vibe, but lacking in some basic services
Genuine Venere guest review
Other trip Jan 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was absolutely fantastic! I really enjoyed my stay. Paul and Emily at the front desk made my guest and I feel right at home
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your stay! It was great to see you enjoyed your time with us. Sincerely, Harbour Rocks Hotel
2 night trip Oct 28, 2014
Jeremy
US
5.0 / 5Outstanding
"Hidden Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Not only is this in a great location but the staff was fabulous!
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks for the 5 stars! Sincerely, Dylan Cole General Manager
4 night trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location in the Rocks District, and the staff was incredibly helpful and friendly. I will definitely stay here again if business brings me back to Sydney.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks for the 5 star review Kim! Sincerely, Dylan Cole General Manager Harbour Rocks Hotel
1 night business trip Aug 27, 2014
Kim
US
5.0 / 5Outstanding
"Perfect boutique HOTEL! !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is perfect. Enter into a modern/rustic library lobby with a beautiful bar open 24 hrs.!! Everyone was amazing and so helpful and the rooms were beautiful and clean and just perfect for our needs. Right in the rocks a few steps from the Lowenbrau and other amazing food and pub spots and five minutes from the Harbour. We will only stay here when we are in the city.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hi Edwin, Thanks for taking the time to review your stay! We love the 5 stars - THANK YOU! We hope to welcome you back soon. Sincerely, Dylan Cole General Manager
1 night trip with friends Sep 28, 2014
Edwin
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved the Harbour Rocks-the location could not be beat as we were about a 2 minute walk to circular quay and to the harbour bridge. The area is full of great cafes, restaurants and lots of live music. The staff at the Harbour rocks was so friendly and helpful. We especially enjoyed Paul, who works at the front desk/bar and was an absolute pleasure. Our first evening we were too jet-lagged to go far and ate dinner at the bar, which was delicious as well. Overall, cannot recommend this boutique hotel enough!
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Wow! Thank you so much for the 5 star review DMDR! We are so glad to hear that you enjoyed your time with us. I'll be sure that Paul see's this wonderful feedback! We hope this means we will be seeing you again in the future. Sincerely, Dylan Cole General Manager
2 night family trip Aug 30, 2014
DMDR
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are a bit small but the hotel is in great shape. Love the staff and you cannot beat the location.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for reviewing your stay! Sincerely, Harbour Rocks Hotel
2 night business trip Aug 14, 2014
Mark Brown
US
5.0 / 5Outstanding
"Excellent Location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This lovely boutique hotel is so close to Circular Quay, you can walk there in minutes. If you're going on a cruise, you can roll your luggage down the street to the ship! The staff is super friendly and the hotel is nice size. The only criticism is that there is not elevator (lift). There is a luggage "dumb waiter" so you don't have to trudge your bags upstairs. If you have a problem with stairs, ask for a room on the first floor. It's worth it.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest feedback! Sincerely, Harbour Rocks Hotel
1 night trip Mar 7, 2014
Joslyn M
US
5.0 / 5Outstanding
"Two days in Sydney"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I were only in Sydney for two days. This was the perfect hotel! Quaint hotel, wonderful staff, perfect location - we walked everywhere - Opera House, botanical garden, harbor, weekend market, great restaurants and cafes, etc.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks very much for your review! I'm really pleased to read that you enjoyed yout time with us at Harbour Rocks Hotel! We hope to welcome you back soon! Sincerely, Dylan Cole General Manager
Other trip May 28, 2014
A Traveler
US
4.0 / 5Excellent
"close to all"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good stay very good---------
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thanks very much for the 4 stars!
2 night trip Apr 8, 2014
jg
US
4.0 / 5Excellent
"A Rock's Beauty!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our family of three have just spent the New Years week at this hotel. The location was great, the inhouse restaurant & surrounding restaurants didnt dissapoint, the beds were so beautiful we slept in every day. Two things not so good was the Internet access - which we ended up using the free 3 hr offer from the Rendezvous Hotel across the road! Also the bathroom was verging on being too small. Other than that a great stay!
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest review! We hope to welcome you back in the future. Sincerely, Harbour Rocks Hotel
7 night family trip Dec 27, 2013
Paula
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Had to change room because of smell ,no tv operation, noise,...Charged New Years rate for 4 nights and not for only 3 nights as required.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your stay. Sincerely, Dylan Cole General Manager
Other trip Jan 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great tourist location in Sydney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed the hotel, especially for it's prime location. We arrived in Australia via cruse, which docked two blocks away. We were within walking distance of many great sites including Darling Harbour. Within an easy walk to bus, train and ferry transportation. We did have a problem with the AC unit making noise (which was never resolved), other than that everything was fine. Overpriced maybe, but everything in Sydney is overpriced...
Genuine Expedia guest review
Other trip Nov 26, 2013
Dwight
US
5.0 / 5Outstanding
"Great location in the heart of the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great boutique hotel in the Rocks area close to the key city attractions. Small but adequate rooms in a charmingly renovated building. Stayed here for 7 days exploring Sydney. At arrival a bottle of wine waited for us in the room. There is an on-site bar/ lounge and a breakfast restaurant with good menu. The hotel offers pre-payment of breakfasts which gives you a lower price, but you have to commit in advance how many breakfasts you want. I typically like to eat at local places to get a better feeling of the local atmosphere. House keeping was excellent
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest review! We hope to welcome you back in the future. Sincerely, Harbour Rocks Hotel
7 night family trip Oct 27, 2013
Peter
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Surprisingly, this hotel does not have an elevator. It can thus be difficult to reach your room or the restaurant in the basement if you have a physical disability. The hotel staff, however, were very helpful in taking baggage to and from our room. The walls of our room were painted black. This made for a dismal ambiance, particularly since the lighting in the room was not strong. We expected better for the price.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your stay. Sincerely, Dylan Cole General Manager
Other trip Oct 20, 2013
CJP
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very cozy accommodations great location. Very charming. Staff was very attentive and well trained.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest review! We hope to welcome you back in the future. Sincerely, Harbour Rocks Hotel
2 night business trip Aug 15, 2013
Mark
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable and convinent made our fiftieth anniversary A+
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest review! We hope to welcome you back in the future. Sincerely, Harbour Rocks Hotel
3 night trip May 16, 2013
A Traveler
US
4.0 / 5Excellent
"Still rocks, only a little less!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had stayed here before and had a fantastic experience. I realise now, that that was because I had the handicap access room, to the back of the hotel, away from the traffic and noise of the main street. This time, I had a room that not only captured all of the traffic noise, but had every passerby literally walking past the room window with every opportunity to peer into the room. Moreover, it was the weekend, so I also had to endure drunken serenaders. The staff are as fantastic as ever, but anyone booking should ask for a room away from the street.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your stay. We hope to welcome you back. Sincerely, Dylan Cole General Manager
Other trip Oct 8, 2012
A Traveler
US
5.0 / 5Outstanding
"The Place to Stay in the Rocks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hotel was modern and great. We stayed in the Heritage superior queen room and had a view of the Sydney Opera house. The stay was comfortable and worth the cost. The location was great. A quick walk from the ferry and train station and opera house. It was ultra convenient. If I am in Sydney again this is where I am going to stay. The staff was very helpful. There was a luggage elevator, but no human elevator so you need to walk up stairs to get to your room.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your open and honest review! We hope to welcome you back in the future. Sincerely, Harbour Rocks Hotel
Romance trip Jul 6, 2012
Robert
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Would recomend to others."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great anniversary weekend away in Sydney. This hotel is ideally located in the rocks. With a mixture of old word charm and new amenities this Hotel ticks all the boxes. A great place for quiet getaway in a busy city. Would recommend to others.
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2015
Michael
AU
5.0 / 5Outstanding
"Rock!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good location but room rate relatively high!
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay! We are so pleased to see that you enjoyed your time with us. We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
4 night business trip May 26, 2015
YIk Lun
AS
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice boutique hotel in a great area of town for getting about and seeing the sights. A bit noisy at night on the front with garbage collection.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay Erik! We are so pleased to see that you enjoyed your time with us. We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
4 night business trip May 25, 2015
Erik
CA
4.0 / 5Excellent
"Wonderful location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One small thing to note. No lift access to rooms could pose significant difficulty for people with disability or mobility issues.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay Dominique! We are so pleased to see that you enjoyed your time with us. We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
1 night romance trip May 28, 2015
Dominique
AU
1.0 / 5Poor
"Do not come here!!!!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
We found this hotel by hotels.com website. By the website this hotel is considered 4 1/2 stars. It can not be more than 3 stars. Has no elevators. The customer service is totally disaster. We are waiting for a safety box in our rooms for the last three days with no success. To use the wi-fi I have to go to the lobby or the corridor. The smell in the bathroom make us to keep the door close all the times. It tries to imitated the B&B we find in the US but you can not compare. Cost us $200 dollars a day that I regret every day. We could not change because we paid in advance. There are many other options on The Rocks. Do not come here!
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hi Jorge, Thank you for your honest opinion. It was disappointing for me to see that your stay did not live up to expectations. I will share you feedback with the team. Regards, Dylan Cole General Manager
4 night romance trip May 16, 2015
Jorge
AU
4.0 / 5Excellent
"A beautiful, contemporary boutique hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We would have preferred a larger bed, a double is too small. The windows should be double glazed as noise from outside can be heard on occasions. I would however, return and recommend to friends.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay. We appreciate the open and honest rating. I hope to welcome you back soon. Sincerely, Dylan Cole General Manager
2 night romance trip Apr 30, 2015
Kim
AU
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it. Loved the neighborhood, loved the room, loved the lobby, loved the bar. Great experience.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay! We appreciate the wonderful rating and hope to welcome you back soon. Sincerely, Dylan Cole General Manager
2 night romance trip Apr 22, 2015
Dale
AU
4.0 / 5Excellent
"On the Rocks, Shaken not Stirred"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were excellent, nothing was too much trouble.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your review! I'm so pleased to see our team made an impact on your stay. We hope to welcome you back again soon! Kind regards, Dylan Cole General Manager
Other trip Mar 20, 2015
A Traveler
AU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful experience, our room was so spacious, the toliteries were delightful. Our breakfast was beautiful. The service was excellent and so friendly. The history of the building and occupants was fascinating. We would definitely recommend this hotel.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Wow, thank you for the 5 star review! We hope to see you again soon. Sincerely, Dylan Cole General Manager
Other trip Mar 18, 2015
A Traveler
AU
5.0 / 5Outstanding
"A great stay, however ..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The stay was great. The only thing that really bothered me was a security of $100 was taken off my credit card upon check in. All other hotels that I have been to, have just taken my credit card details. Its now a week later and I am still waiting for the $100 to be placed back onto my credit card.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your stay with us. I believe your pre-auth issue has now been resolved? I sincerely apologise for the delay in rectifying. Sincerely, Dylan Cole General Manager
Other trip Mar 14, 2015
A Traveler
AU
2.0 / 5Fair
"Wouldn't recommend"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The rooms were very small and being on the bottom floor (room 106) it was quite noisy. Good location but I think this hotel is overpriced for what it is. Could do with a makeover.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for taking the time to review your recent stay. I appreciate your open and honest review. I'm sorry that your stay did not live up to expectations on this occasion. I will be sure to share your feedback with the team. Sincerely, Dylan Cole General Manager
Other trip Mar 13, 2015
B
AU
5.0 / 5Outstanding
"We will stay again for sure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Brilliant location to access weekend markets, cafés, restaurants and everything that The Rocks has to offer. Also close to Circular Quay for ferries and trains
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for the 5 star review K! It was so pleasing to see that you enjoyed your time with us. We hope to welcome you back in the future. Sincerely, Dylan Cole General Manager
1 night romance trip Mar 6, 2015
Karen
AU
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location,very helpful staff. Would definitely book there again
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hi Jillian, Thank you for your review! It was so good to see the 5 stars! We cant wait to welcome you back in the future. Sincerely, Dylan Cole General Manager
2 night trip with friends Feb 24, 2015
Jillian
GB
5.0 / 5Outstanding
"Great location, small boutique"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very friendly helpful staff. Great location. No lifts, but we were on the first floor.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your review Annie! Great to see you enjoyed your time with us. We hope to see you again soon! Sincerely, Dylan Cole General Manager
Other trip Feb 28, 2015
annie
AU
5.0 / 5Outstanding
"Great stay in a great Sydney location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A quick overnight stay in a very comfortable & intimate hotel in a fantastic location which was a great change from the big hotels. Small, boutique & a wonderful relaxed feeling. Breakfast was also included and the food was very nice. Staff were also friendly & welcoming.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for your review! We really appreciate the 5 stars. Hope to see you again soon. Sincerely, Dylan Cole General Manager
1 night romance trip Feb 20, 2015
A Traveler
AU
4.0 / 5Excellent
"Perfect location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location for joining our cruise ship for our trip around New Zealand. The staff as so friendly and helpful. We arrived early morning and although our room was not ready we were offered shower facilities which was just wonderful after 30 hours of traveling. We set off to explore Sydney and when we returned our luggage was in our room. I would highly recommend this hotel. Brilliant place to stay.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hi Rita, Thank you for taking the time to review y our recent stay with us. It was so pleasing to see that you would recommend us to others! We hope to see you again soon. Sincerely, Dylan Cole General Manager
Other trip Feb 26, 2015
Rita
GB
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fascinating area with easy access to all other Sydney must-see places ! Wi-fi not working in first room so got moved easily
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hi Ren and Pete, thank you very much for the 5 star review! We are really pleased to see that you enjoyed your time with us. I do apologise for the issues with internet, we are currently in the process of upgrade our current equipment so you wont have the same issue in the future. We hope we have the opportunity to welcome you back in the future! Sincerely, Dylan Cole General Manager
Other trip Feb 11, 2015
Ren and Pete
GB
5.0 / 5Outstanding
"Excellent position"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, excellent position
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
We are so pleased to see that you enjoyed your time with us! We hope to welcome you back in the future. Thank you for the 5 stars! Kind regards, Dylan Cole General Manager
2 night romance trip Feb 2, 2015
A Traveler
AU
2.0 / 5Fair
"Visit to Australia"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
We realise we had paid for a standard room and although small the initial look of the room was very pleasing. However as soon as we came to unpack the impracticalities of the room became apparent. There was no room for our cases. The bedside cabinets were drawers only - the space under might have been better used as a cupboard. the wardrobe was small, the ironing board could have been hung on the wall allowing us more space. The desk for the television - we felt the television might have been suspended to allow us more room. Also one huge fridge - unnecessary and a huge cupboard for tea and coffee and plugs in a really awkward place so unable to use the drawers. Shelf in bathroom in wrong place - not able to wash face or clean teeth easily and no shaving mirror. Washing line in stupid place - I could go on!
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hello Mike, thank you for taking the time to review your stay. We sincerely appreciate your open and honest comments. I do apologise that your expectations did not meet your experience. I can assure you that we take your review very seriously and are looking to rectify things to enable avoiding similar situations in the future. We hope that we have the opportunity to better serve you in the future. Sincerely, Dylan Cole General Manager
Other trip Jan 29, 2015
Mike
GB
3.0 / 5Good
"Not worth"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    1.0
We put a lot of expectations about this Hotel. The situation is very good and the hotel is charm. But, overall, we r not happy with the hotel, and for the amount of money we paid we would go for some of the others surrounding this area. We had the room 306 and the whole night was very noisy, so , was hard to sleep even we don't have any problem sleeping at all. We ask to pay by cash on the hotels website and they charged to our credit card and the also charged to us medium bottles of water when he just a small one, we was told that this is going to be fixed...so we will see
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Hello Pere, it is regrettable that the expectations you had for our hotel were not met through your experience. I'm sorry that the comfort and enjoyment of your stay was impacted by noise during your stay. It would also seem that there was a mix up on payment, and for that I also apologise. Sincerely, Dylan Cole General Manager
1 night romance trip Jan 7, 2015
Pere
AU
5.0 / 5Outstanding
"Character accommodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed in many large hotels but in Sydney I keep coming back to the Harbour Rocks. It is very central to the fantastic attractions and eateries in the area. It has the unique character of a boutique hotel and although missing some of the features of larger hotels (gym, pool etc), it more than makes up for these in its atmosphere, excellent staff and location.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for the 5 stars Tony! We are really pleased read your comments and look forward to welcoming you back in the future! Sincerely, Dylan Cole General Manager
Other trip Jan 11, 2015
Tony
AU
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Had an excellent stay. The staff were incredibly friendly and very accommodating. In a fantastic area. Walking distance to main attractions, but also nice and quiet.
Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you for the 5 star review! We really appreciate it. We hope to welcome you back in the future. Sincerely, Dylan Cole General Manager
3 night romance trip Dec 8, 2014
A Traveler
AU
5.0 / 5Outstanding
"At the heart of historical Sydney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I booked this hotel due to its location. We were not disappointed with the location being right in the centre of historical Sydney. The staff are very helpful, unpretentious and frankly just good people. The rooms are well situated and clean with what you need.
Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection
Thank you very much for taking the time to review your recent stay! It was so pleasing to see that our team made an impact on you, they will be delighted to see your feedback. Thank you for recommending us! We hope to welcome you back again soon. Sincerely, Dylan Cole General Manager
Other trip Dec 9, 2014
Andy
SG
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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