The rooms are a bit small but the hotel is in great shape. Love the staff and you cannot beat the location.Genuine Hotels.com guest review
This lovely boutique hotel is so close to Circular Quay, you can walk there in minutes. If you're going on a cruise, you can roll your luggage down the street to the ship! The staff is super friendly and the hotel is nice size. The only criticism is that there is not elevator (lift). There is a luggage "dumb waiter" so you don't have to trudge your […] bags upstairs. If you have a problem with stairs, ask for a room on the first floor. It's worth it. Read moreGenuine Hotels.com guest review
"close to all"
Good stay very good---------Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thanks very much for the 4 stars!
"A Rock's Beauty!"
Our family of three have just spent the New Years week at this hotel. The location was great, the inhouse restaurant & surrounding restaurants didnt dissapoint, the beds were so beautiful we slept in every day. Two things not so good was the Internet access - which we ended up using the free 3 hr offer from the Rendezvous Hotel across the road! Also […] the bathroom was verging on being too small. Other than that a great stay! Read moreGenuine Hotels.com guest review
Had to change room because of smell ,no tv operation, noise,...Charged New Years rate for 4 nights and not for only 3 nights as required.Genuine Expedia guest review
"Great tourist location in Sydney"
We enjoyed the hotel, especially for it's prime location. We arrived in Australia via cruse, which docked two blocks away. We were within walking distance of many great sites including Darling Harbour. Within an easy walk to bus, train and ferry transportation. We did have a problem with the AC unit making noise (which was never resolved), other than […] that everything was fine. Overpriced maybe, but everything in Sydney is overpriced... Read moreGenuine Expedia guest review
"Great location in the heart of the city"
Great boutique hotel in the Rocks area close to the key city attractions. Small but adequate rooms in a charmingly renovated building. Stayed here for 7 days exploring Sydney. At arrival a bottle of wine waited for us in the room. There is an on-site bar/ lounge and a breakfast restaurant with good menu. The hotel offers pre-payment of breakfasts which […] gives you a lower price, but you have to commit in advance how many breakfasts you want. I typically like to eat at local places to get a better feeling of the local atmosphere. House keeping was excellent Read moreGenuine Hotels.com guest review
Surprisingly, this hotel does not have an elevator. It can thus be difficult to reach your room or the restaurant in the basement if you have a physical disability. The hotel staff, however, were very helpful in taking baggage to and from our room. The walls of our room were painted black. This made for a dismal ambiance, particularly since the lighting […] in the room was not strong. We expected better for the price. Read moreGenuine Expedia guest review
Very cozy accommodations great location. Very charming. Staff was very attentive and well trained.Genuine Hotels.com guest review
Very comfortable and convinent made our fiftieth anniversary A+Genuine Hotels.com guest review
"Still rocks, only a little less!"
I had stayed here before and had a fantastic experience. I realise now, that that was because I had the handicap access room, to the back of the hotel, away from the traffic and noise of the main street. This time, I had a room that not only captured all of the traffic noise, but had every passerby literally walking past the room window with every opportunity […] to peer into the room. Moreover, it was the weekend, so I also had to endure drunken serenaders. The staff are as fantastic as ever, but anyone booking should ask for a room away from the street. Read moreGenuine Expedia guest review
"The Place to Stay in the Rocks"
The Hotel was modern and great. We stayed in the Heritage superior queen room and had a view of the Sydney Opera house. The stay was comfortable and worth the cost. The location was great. A quick walk from the ferry and train station and opera house. It was ultra convenient. If I am in Sydney again this is where I am going to stay. The staff was very […] helpful. There was a luggage elevator, but no human elevator so you need to walk up stairs to get to your room. Read moreGenuine Hotels.com guest review
"Great boutique hotel in Sydney"
Very cool and well decorated. Excellent coffee and breakfast. Rooms were on the smaller side for the price, but comfortable. I wish hotels wouldn't charge for internet.Genuine Hotels.com guest review
This conveniently located hotel was under extreme renovation during our stay and we were compensated by a complimentary delicious breakfast (usually $15 ea.) Noisy but scenic location for the hub of Circular Quay. No elevator but viewing harbor fireworks near the Opera House on our last night's stay from the comfort of our room made it all worthwhi […] le. Read moreGenuine Expedia guest review
Fantastic serviceGenuine Hotels.com guest review
Love this place. Stay here everytime I go to Sydney. It's so classic and old, it's beautiful. And the BEST location you can stay in.Genuine Hotels.com guest review
"Perfect location and neighbourhood"
We had a great stay and had an excellent meal in the hotel restaurant, Scarlett. We found staff very friendly, relaxed and helpful. Next time for a longer stay we'll book a larger room.Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thanks so much for your review! It was great to see you enjoyed your time with us. Glad to hear you enjoyed your meal in Scarlett Restaurant! We hope to welcome you back soon! Sincerely, Dylan Cole General Manager
Great location in the heart of the Rocks. Booked Superior Heritage room but it was located on ground floor at street level and a lot of street noise at night prevented a good nights sleep. Hotel website photos of Superior Heritage room did not match the room we paid for! Management maintain it was a Superior Heritage room. If so, photos are very mi […] sleading. Read moreGenuine Expedia guest review
The en suite was the smallest I have ever come across; the staff informed me that due to the old building the original en suites could not be altered. For a superior room it was very small. Breakfast was ordered for our first morning; we arrived at 9.30 and there were no tables. When we were seated 10 minutes later we immediately ordered our cooked […] breakfast. These took over 30 minutes to arrive which is unacceptable. Apparently only 1 chef was on duty that morning. Read moreGenuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Hi Stephen, thank you very much for taking the time to review your recent stay with us. I'm really sorry that we did not live up to expectations. It was very dissapointing for me to read that your breakfast order was delayed. I can appreciate that this would have taken away from the overall comfort and enjoyment of your stay. Sincerely, Dylan Cole General Manager
Wonderful location, comfortable room, great service. We thoroughly enjoyed the restaurant, Scarlett, at which we had lunch on our first day and dinner on our second day - the quality of the food was excellent. We we plan to return to the Harbour Rocks hotel n our next visit to Sydney!Genuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thanks for your review biggers! Was great to see we rated 5 stars!! We very much look forward to welcoming you back in the future! Sincerely, Dylan Cole General Manager
enjoyed a wonderful stay overnightGenuine Hotels.com guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thanks so much for the great review!
"Stylish hotel in excellent location"
Great to walk into - historic building restored in interesting contemporary style. Efficient check-in and check-out. Fresh bright room with partial views of nearby Harbour Bridge and Opera House, comfortable firm bed and excellent shower. Great location behind Museum of Contemporary Art and close to public transport and sights. A good restaurant.Genuine Expedia guest review
Really lovely hotel, really lovely staff, fantastic location. Would love to stay here again.Genuine Hotels.com guest review
"Nice room, hard to check in."
No complaints about the facilities. However, when I arrived to check in the hotel was locked up, no one answered the door and when I phoned the hotel nobody picked up the phone. If it wasn't for another guest who already had a key who came back and let me in, I would have been locked out.Genuine Expedia guest review
Stairs are a little bit of a negative and size of rooms are a little small however the location and staff make up for that.Genuine Expedia guest review
"Harbour Rocks Sydney last week"
V disappointing. I was charged a high rate. The room was pokey, right on the street. Without proper curtains. The bathroom was tiny - could hardly move in it. The TV had v few working channels - most came up with Foxtel messages to upgrade the TV subscription. I had been precharged when I had specified to pay on the day via Expedia.Genuine Expedia guest review
"Great Location, Funky Design, Adequate Room"
The location and cool design of the hotel can't be faulted. It makes a great first impression and has a great look and feel. The room was nice but there was a very small bathroom with little space to put anything and the curtains/blinds didn't do a great job of blocking out the sun.Genuine Hotels.com guest review
"Stay at the rocks"
Great located hotel. We had a really pleasant stay and enjoyed the hotel. hoping to return soon. lots of character.Genuine Expedia guest review
"Very good close to everything that I needed"
Staff excellent room very clean food good Our stay although short was tops . We could walk to where ever we needed to go in a very short time.I will recommend your Hotel to all my friends.Thank you again.Genuine Expedia guest review
From the moment I walked through the doors, the service was impeccable! They checked me in early. The room and the surroundings are to a very high standard. You are in the heart of Sydney with a great market at the bottom of the street if you stay on a weekend. It is a quaint boutique hotel that I will definitely stay in again! The staff really add […] that extra touch to a lovely hotel. Read moreGenuine Hotels.com guest review
We had a great stay.. room clean and lovely mix of modern and old world. Toilet space a bit cramped in our room.. otherwise lovely.Genuine Hotels.com guest review
"Great location for exploring rocks and the area"
arrived at hotel in time freshen up just before happy hour at hotel bar. A refreshing drink then headed off to dinner.Genuine Expedia guest review
Great location, but bathroom required renovating. No lift for a 3 storey building and central stair area lovely and light thanks to roof skylight but very warm walking up to the 3rd floor. Fold out bed wasn't ready upon our arrival and we had to ask for additional towels for our children in the bed.Genuine Hotels.com guest review
"Historic hotel in key location"
Inconvenient for parking and baggage - have to use public carpark down the street underground with no in and our priviledges at the hotel rate of $40 per day, otherwise $90 per day if you go in and out - have to bring baggage by yourself from carpark to hotel and inside hotel there are levels of steps to get to rooms. Very helpful staff and good room […] cleaning. Bathroom was very clean. Security of double doors from room to outside patio was weak and needs improvement. In room safe was advertised but not present (it had been removed some time previously). Read moreGenuine Expedia guest review
the proximity to the harbour and venues was great, the views lovely, the breakfasts lovely and interiors vey niceGenuine Expedia guest review
"Small, secluded, first class"
Loved the ambience, the friendly staff, the intimate room with great views. Standard of restaurant was very good. The only concern was that our room was adjacent to the baggage elevator which was noisy.Genuine Hotels.com guest review
Fantastic location near harbour ,ferries and train link from airport. Small hotel with homely comfortable feel. Great bar and restaurant and good breakfast menu.Genuine Hotels.com guest review
Loved almost everything about this hotel. Rooms are not huge... and ours took a while to be cleaned so upon arrival we could not check in for some time. That aside - wonderful spot for a romantic getaway. Boutique feel and great service.Genuine Hotels.com guest review
"Harbour Rocks Hotel review - 7 Aug 13"
Check out was slow - they said they would e-mail my receipt but nothing received so far. Not having an elevator is a bit of a pain - due to planning/heritage restrictions. I got an upgrade which was nice but the TV did not work properly and the bathroom is very basic and looks old - only a shower. Only shades and no curtains - would have been a pain […] if one wanted to sleep in. When in the lobby, I heard someone call down to complain and ask for curtains! Should have been higher spec. Good location. Trying to punch above its weight and somewhat overpriced for what it is. It is meant to be a boutique hotel but is not finessed enough. Read moreGenuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thank you for taking the time to tell us about your experience at Harbour Rocks Hotel. I am disappointed to hear that your experience did not meet your expectations. At Accor Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am a little perplexed as to your comments regarding curtains. All of the rooms have sheer curtains with a roller blockout. I apologise that you did not notice these. We are currently training 3 new staff members on the front desk and I would like to apologise for the delay you experienced on check in. Hopefully they will be up and running in no time and this issue will not recur. I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel. Regards Managment
"LOCATION, LOCATION, LOCATION!!"
As we have stayed at Harbour Rocks several times before, we again found the Reception Staff so welcoming and accommodating, their service rates 10/10 in our view. However, their menu for Breakfast in their Restaurant leaves much to be desired. Their presentation lacks a lot, bircher muesli - I would rate 1/10!! it was syrupy with very little fruit, […] and tasted yuk!!. Service to the room, again was exceptional, we requested a single bed and had it delivered to the room with 5 minutes with a gracious smile. Location - So handy to all forms of public transport and walks around the Rocks and Circular Quay area and the Rocks Market precinct - we will be back!! Read moreGenuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection We very much appreciate your comments regarding your stay at Harbour Rocks Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured I have spoken with our Head Chef, and personally inspected the Bircher Muesli. It is one of our guest favourites and I am surprised as to the experienced you had. I do apologise for the obvious inconvenience this caused. Please always feel free to let us know, on the spot, should anything not be to your satisfaction and we will do our utmost to rectify it immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
"Great location, would stay again."
Great location, clean rooms, good size, friendly staff, only negative is the beds are too hard for us.Genuine Hotels.com guest review
"Noisy Rooms situated next to bar and restaurant"
It was noisy as the room was directly adjacent the restaurant and bar. Be prepared for a late night sleep otherwise you have to deal with noise coming though the walls and the door. On the Saturday night it didn't stop until late in the wee hours.Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection Thank you for taking the time to tell us about your experience at Harbour Rocks Hotel. I am disappointed to hear that your experience did not meet your expectations. At Accor Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately the Sydney Harbour Foreshore declined our request to double glaze the windows during the redevelopment, on heritage restrictions. I am aware, that in such a busy area, this is a serious issue and I have been in discussions with them in order to implement some kind of sound minimization works. They have been fairly sympathetic to our request, so hopefully a resolution should be shortly forthcoming. I apologize for the inconvenience this caused. I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel. Regards Management
Perfect short stay hotel, in the centre of Sydney close to most attractions. Beautifully renovated and presented it made a perfect base for our weekend break. The views from the room epitomised Sydney. The hotel was comfortable and opulent without being brash and 'over the top' I would definitely recommend to family and friends.Genuine Expedia guest review
Response by Harbour Rocks Hotel Sydney - MGallery Collection We very much appreciate your comments regarding your stay at Harbour Rocks Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
"Great Style, Awesome Ammenities"
Style and location are the two top features of this hotel. It combines older architecture with a tasteful, modern aesthetic, creating a very comfortable and enjoyable stay. The bed was extremely comfortable and since I requested a quiet room away from the streets, I had some of the best sleep during my stay in Oz. The bathroom fixtures were terrific; […] the shower was instantly hot and the rain style shower head was excellent. I highly recommend you use the supplied shampoo as well. Another awesome feature is they do later room service, so if you head out late, you'll still come back to a made up room. Word of warning: there is no lift. There is a small utility lift for luggage only, so if you have trouble with stairs, either request a bottom floor room or look elsewhere. I found this to be a quaint, cool feature of the hotel, though, so I don't count it as a negative. The one negative is that there is no air conditioning in the hallways. As it was early May, it only reached mid 20's outside, but the hallway was already quite hot and humid. The air conditioning in the room worked great, though, so it didn't affect the comfort of the stay. Overall, I'd highly recommend to anyone staying in The Rocks area and will likely stay here again next time I'm down under. Read moreGenuine Hotels.com guest review
"Exceptional Service by Staff and Great facility."
Arriving at the hotel early and with my partner unwell and health deteriorating, they were extremely obliging and gave us use of all facilities hours before the designated time with an upgrade given at a very reasonable price. Later in the day staff were only too willing to assist with additional room service to us (even pointing us in the direction […] to get additional services from another facility). Restaurant service excellent. We can certainly recommend them to all 'as a friendly, helpful and courteous team' with great room facilities and so centrally located in 'The Rocks' area - naturally we will be going there again when next in Sydney. Read moreGenuine Expedia guest review
"Excellent boutique hotel in great location"
If views & facilities are not so important, but ambience, service, cleanliness & location are--then this hotel is a great choice. Great little bar as well.Genuine Hotels.com guest review
The hotel is very well situated to circular quay and the Rocks so public transport access is superb. The hotel is a beautifully restored hitorical building rooms are quite small but comfortable and clean.Genuine Expedia guest review
"Perfect for 1st time visit."
This is a beautiful property and the perfect location for a first trip to Sydney given its proximity to all the major tourist attractions. The small boutique feel makes it feel great for couples who don't want to get lost in a big annonymous hotel.Genuine Expedia guest review
"Fantastic boutique hotel - would stay again."
Nice boutique hotel in top location. rooms were on the small side but quite adequate for our 3 night weekend. We stayed in room 305, and although there was a bit of air con noise during the day, we found it relatively quiet at night and didn't notice any street noise. Nice comfy beds and I would stay there again as close to everything including lovely […] places to eat for breakfast, lunch and dinner close by and so close to circular quay and the opera house. Be aware that there is no lift, only stairs, although the staff will carry your bags, you need to climb stairs unless you request room on ground level. Read moreGenuine Expedia guest review
I've had to change my hotel from Vibe Sydney as it was so horrible that i have to forgo my full payment made for Vibe Sydney in order to save my holiday. Harbour Rocks Hotel Sydney is great place to stay! Nice, quiet, chill, and the breakfast are lovely, especially the Egg Benedict! Rooms are clean and i really love the little chair in the room! Location […] is great - walking distance to ferry, Italian restaurants, many other restaurants, convenience shop... great stay. Read moreGenuine Hotels.com guest review
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