"Less than I expected"
I had stayed here before and thought it was less this time than before. They brought no newspaper, then the wrong one; wake-up call was made 30 minutes too late. Service personnel seemed indifferent. Ice and snow had not been fully cleared from walkways.Genuine Hotels.com guest review
I thought the hotel was o.k. The room was very dated and tired. The lobby was very nice and the restaurant beautiful. I asked the help at the front desk about the rooms and was told they are scheduled to be redone soon. I think once they are fixed up, the place will be great. No free breakfast tho. :(Genuine Hotels.com guest review
I Left a note in my room for the cleaning people that I needed extra towels and that our coffee maker was not working properly and nothing happened . No extra towels and no other coffee maker. I was very disappointed.Genuine Hotels.com guest review
Our stay was great but the spoiler was the charging for what is commonly in most hotels for instance wireless internet and microwave.Genuine Hotels.com guest review
Really friendly staff... great location... will stay here again!Genuine Hotels.com guest review
"Great price for nice setting."
Pleasant stay. Will book again when in the area.Genuine Hotels.com guest review
"Great Stay!! Great Price!!"
We loved it. The manager had a card ready for us with a complimentary beverage from the bar. The staff was very kind and courteous!Genuine Hotels.com guest review
"Relaxin at Fairfax"
The staff was very accomodating and friendly. They can definately be called a "service oriented" staff. Easy access to major routes airport eateries and shopping.Genuine Hotels.com guest review
It's 2013, don't charge guests for wireless service!Genuine Hotels.com guest review
beautiful room. I enjoyed the late checkoutGenuine Hotels.com guest review
"Need More Staff"
The biggest issue I had is that they didn't seem to have enough staff to support shuttle services etc. The room layout I thought we not inspired.Genuine Expedia guest review
"Less than impressed..."
We found hairs in our bed sheets. Although there was construction taking place outside (around the building) I still expect better quality when it comes to Hyatt.Genuine Hotels.com guest review
"Older but well kept, near shops and restaurants"
The hotel is older - some wear evident on fixtures and no magnifying mirror in bath (!) - but very well maintained. Nice rooms - large with seating area and sleeping area separated by a divider with a TV - nice desk with good lamp too. The staff is exceptionally pleasant and helpful. There are lots of stores and restaurants in the area - but a maze […] of streets, many named "Fair Lakes" something. After making one wrong turn, I had a very hard time finding the hotel in the dark. Read moreGenuine Hotels.com guest review
"nice big room"
i enjoyed my stay. i also appreciated the ability to print my boarding pass at the business center.Genuine Hotels.com guest review
Outstanding service! Very kid friendly! Will definitely returnGenuine Expedia guest review
"Very conveniently located to GeorgeMason Universit"
Very clean hotel. The weekend we stayed were 4 greyhound bus load if students. We were never disturbed by any noises. The room was very spacious and clean. I requested lower floor and was granted.Genuine Hotels.com guest review
"It was O.K overall for the Price I have paid."
But, be mindful that even th my room was a Deluxe king bed room, Not Standard One, there was No Refrigerator and No Microwave either. I did not mnd. But if you happen to use any of those amendity, you shoud check it out.T.V was a bit small. 24 inches I guess Not 32 inches like other newer hotel's. and Breakfast was $18+Tax= $19.08.with tip, became like […] $22. I don't think it's worth $22. you can go instead to a Good Size diner that is located at walkable distance from the hotel. or Find a deal with breakfast included. It's a little bit old, but well maintained and very clean. Except breakfast and lack of Refrig and Microwave. It was overall O.K. Read moreGenuine Hotels.com guest review
Everything was great, the only minor issue I had was with the maids being very loud at a very early hour. It was a Saturday morning and they were already cleaning the rooms next to/around ours at 7:30. The walkie-talkies kept us up the rest of the morning, even though we didn't get to check in until about 1 AM. Other than that, everything was great […] ! Read moreGenuine Hotels.com guest review
"Family wedding very easy to get to events"
Rooms were excellent very well thought out plan just found the water in shower not hot enough and temperature in room not corresponding to thermostat.Genuine Hotels.com guest review
"Nice, safe and quiet"
My stay was all I expected. My only complaint is that they put an $80 hold on my credit card after telling me that there were 0 incidentals. If this is the practice, they should notify incoming guests. Instead, I had to call to ask that it be removed.Genuine Expedia guest review
My room (908) needed refresh/maintenance .. I attended 50th High School reunion weekend... ..Banquet food not above average....maybe too many simultaneous events ......overall good value for room rateGenuine Hotels.com guest review
pros: spacious room cons: construction right next door.Genuine Expedia guest review
"Nice Stay but the faucet sink stunk like poo"
The staff is great but the bathroom sink stinks.Genuine Hotels.com guest review
"Very nice hotel."
I liked everything about this hotel. Room was very clean and nice. Great hotel for the price I paid. I would stay here again.Genuine Expedia guest review
It is very niceGenuine Hotels.com guest review
I enjoyed my stay I would book another stay again in the future of my work travelGenuine Hotels.com guest review
"Hotel in despair"
This Hyatt was one if the worst I have stayed at in years. I stayed with my wife and two kids and one of the main reasons we picked this hotel was because of the pool. We dress the kids for the pool and found out the pool was closed for the month. The rooms were very dated and dirty to say the least. The wood TV stand was peeling and the room was very […] small for the price of 100 a night. I found a Hyatt in Herndon just 15 minutes away that was beautiful and only priced at 79 dollars( with an open pool). Read moreGenuine Hotels.com guest review
I loved my stay at the Hyatt Fair Lakes! The staff is extremely friendly and courteous, the common areas have exceptional decor and are kept very clean, and our room was fabulous. The best part is the fruit/herb infused water they have by the front desk! A different flavor every day! Highly recommend and would definitely stay here again.Genuine Hotels.com guest review
"I wouldn't try it again!!"
We arrived to find the room they put us in smelled of cigarette smoke so we requested to be changed. Room 2 didn't have a lock on the door that worked. Off to the third room but it was 2 hours of chaos and not a soul offered to help move our suitcases from floor to floor or not even a complementary breakfast given for our two hours of hassle. We paid […] full price and were throroughly disappointed. Next visit to the DC area, we will keep driving by this one. Read moreGenuine Expedia guest review
I haved a nice time by my self awy from home ,thank youGenuine Hotels.com guest review
I was able to electronically check in and go to my room. It was a quiet weekend, no issues what so ever. The room and bed were amazing. Absolutely loved the shower. Location was perfect! Right next to grocery stores and food. I loved it.Genuine Hotels.com guest review
"Fairlakes perfect spot"
I had several meetings in the area and this hotel was in great shape. Very clean and the perfect location. Starbucks and shopping also near by.Genuine Hotels.com guest review
"Very dated, no one spoke english very well"
Stayed three nights never had no maid service, and they charge for everything internet, rollaway, etc. We chose this hotel because it was close to my house where I was having my hard wood floors redone. It was my 2 adult children and myself so they charged $25.00 extra for the third adult. The hot tub was 115 degrees and they vaccuumed the hallway at […] 9:15pm. Read moreGenuine Expedia guest review
"Pretty on the outside only"
We had a high expectations for this hotel based on the outward appearance of the hotel and hayatt's star rating, but the rooms were old , worne out and showing it. especfically the matteres and comforters.... we were unpleasantly surprised to see one of our matters is ripped, a pretty significant size of rip. the comforters are covered with clean and […] bright white sheets but if u happen to pull of that sheet the comforter is pretty worn out and dingy....Pretty disgusting. Unfortunately we had noticed this after sleeping in the room one night, so we went and requested a room change for the remainder of our stay... we got a superficial "oh we're sorry about that" and got moved to a different room. No hole in the matteres in that but same comforter situation .... Read moreGenuine Expedia guest review
"Hyatt Fairfax at Fair Lakes"
Great Room - deluxe double - had plenty of room. The fitness room was overrun with little kids which was annoying, and the facility is a little dated but overall very nice hotel, and excellent staff.Genuine Expedia guest review
"Great hotel but soon to be hopefully better!"
The room service and staff of the hotel were very friendly and nice. Rooms were above my expectations and for the fantastic rate I had made it even more enjoyable to enjoy the sights of DC with a little extra money to spend. The surrounding area was quiet with minimal people and traffic and had several places to eat in fair price. It was clear that […] there were several new additions and renovations going on during my stay but nothing that was too distracting to disrupt my stay. The new renovations were definitely giving the hotel a more modern look which it did need. The only issues I had were a slightly leaky toilet, some outdated wallpaper and carpet, and an elevator I got stuck on for 2 minutes- but was quickly rescued by maintenance crew. Overall, I would recommend this hotel with its location to DC, the price, and the wonderful staff and comfort it has to offer despite it's building age. If I could give it an exact rating I would give it a 4.2/5.0. Read moreGenuine Hotels.com guest review
"Great stay in the burbs!"
The hotel was excellent - looks like it's been remodeled recently and the way the rooms are laid out it makes a separate sitting/sleeping area almost suite-like even though they're standard rooms. Our stay was for a package including their buffet breakfast which was better than expected - they even give you coffee in to-go cups when you're done if you […] want, and fresh orange juice. Very convenient to 66 (we needed to be in Fairfax and Manassas for our trip), would definitely stay here again and recommend it to people. Read moreGenuine Hotels.com guest review
Response by Hyatt Fairfax at Fair Lakes Hi Joy! Thank you for going out of your way to share comments about your recent stay at our Hyatt Fairfax at Fair Lakes. I will be happy to provide your feedback about the breakfast to our Executive Chef. It is great to hear how our convenient location worked so well for your travel needs. It will be my pleasure to welcome you back soon. Safe travels, Nick B. - Guest Relations Associate
Although rates were better than nearby hotels, my request (at the reservation) of providing a crib was ignored. Also I had to request for a mini fridge (no microwave in the room either). The arm rest of the only chair in the room (desk chair) was broken also.Genuine Hotels.com guest review
"Another awesome stay!!"
We stayed here last year after the dc fest. It was as pleasant and as comfortable as last year. Staff very kind, hotel very clean, breakfast very satisfying.Genuine Hotels.com guest review
Response by Hyatt Fairfax at Fair Lakes Hello! Thank you for going out of your way to post such wonderful comments on your recent stay with us at the Hyatt Fairfax at Fairlakes. We are pleased to hear your experience from the guestroom to your dining was a great stay and delighted you received great quality of service from our staff. We will be sure to recognize them on your behalf. We hope to welcome you back on your next visit to Fairfax. Sincerely, Drew D.-Guest Relations Associate
"Nice place to stay after a concert"
Room was nice. Needed minor maintenance in Hallways (wallpaper coming unglued at ceiling and touch up painting in rooms and hallways.Genuine Hotels.com guest review
"Close, but quiet"
This hotel is convenient for everything we wanted to do. Abundant free parking can not be overemphasized. The room was very comfortable.Genuine Expedia guest review
"close to college"
rooms were clean and good rateGenuine Hotels.com guest review
Response by Hyatt Fairfax at Fair Lakes It is great to hear when our guests have an excellent experience at our property. It sounds like you found your room to be very clean and the location to be very convenient for your travel. I look forward to welcoming you back to Hyatt Fairfax at Fair Lakes in the future! Brock S. - A Guest Relations Associate
"Bad choice for a smoking area..."
What major hotel chain has their smoking area right outside of the only door to enter the hotel? So you constantly had to walk through a haze of smoke just to enter the hotel. Registration was hard to find. The rooms did not include fridges or microwaves, or even internet. Each were available for $15.00, so the great rate I thought I got was not so […] great when I had to spend an extra $45.00 per night for what most hotels already include these days. Room was clean and standard Hyatt layout. Staff was super friendly. Read moreGenuine Expedia guest review
Very nice! Did have problem with remote controls not working, but problem fixed after 2 tries.Genuine Expedia guest review
"Hyatt Fairfax stay"
The hotel was very nice, but I had to go out for breakfast from the 2nd day on. 1st day I had a BIG surprise with the breakfast costs !! I paied 115 usd for a 5 person breakfast !! This is too much for a simple bread and fruit breakfast needed ! I had the same breakfast (maybe even better) in a local restaurant for about 45 usd a day !! Hotel MUST revaluate […] that. Wirelles is not offered. With Global needs currently, it makes no sense not having this service offered. It is a basic need in modern life. Kids had to be in the lobby to access it, instead of being among family in our room. So, making the family lose the companion of each other. All the other things were really fine. Rooms are good and clean and staff is good too. Read moreGenuine Expedia guest review
Thought we were getting free breakfast with stay, wasn't aware that wasn't so until we received the bill.Genuine Hotels.com guest review
Great hotel for the money. Rooms were cleanGenuine Hotels.com guest review
Response by Hyatt Fairfax at Fair Lakes Thank you for taking time to provide feedback on your recent stay. I am delighted to hear that you found our hotel to be such an exceptional value and that you room was clean and comfortable. I hope we can welcome you back to our hotel again soon. Abrea H – A Guest Relations Associate
"perfect except for the not sound proof door"
Really was a very nice stay, clean, wel designed room .. room 704. The door was not sound proof though so all hallway discussions were very annoying.Genuine Hotels.com guest review
"Hyatt in VA."
ExcellentGenuine Hotels.com guest review
"First time visit!"
The lady Rebecca at check in was extremely friendly and professional! Hotel was extremely clean. Loved the nice feather pillows on the bed. TV didn't turn on when I first arrived so an engineer came right up. He got it to work after messing with some wires. The next morning though we had to unplug the TV from the wall to get it to come back on! The […] volume never went higher than 11 on it so thought the TV may have been going bad. Other than that everything was excellent! Read moreGenuine Expedia guest review
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