Don't know how they call themselves 4-star. About the same experience as a Motel 6. Won't be back, at least not at that price.Genuine Hotels.com guest review
My stay was excellent. This is a beautiful property with a totally friendly and professional staff.Genuine Hotels.com guest review
"Excellent top notch accommodations"
Hyatt always has excellent accommodations and service. Hyatt Fairfax Fair Lakes is no exception. Staff was very friendly and helpful. The room and amenities were excellent. The breakfast buffet and the restaurant are excellent as well. I highly recommend the Hyatt Fairfax Fair Lakes as an excellent place to stay. Booking through Hotels.com provided […] an excellent value. Read moreGenuine Hotels.com guest review
"Fair Oaks Mall & other shopping very close by"
Very comfortable bed and nice size room with swivel TV to see from bed or couch area.Genuine Hotels.com guest review
"Good place for a visit to DC or Northern VA"
We were attending a wedding nearby. The hotel is conveniently located near I-66 so access to DC and Northern VA was easy. The room was very comfortable and clean. Pricing was reasonable. The only negative was that the furniture, particularly the dresser, was cheap and flimsy and should be upgraded.Genuine Hotels.com guest review
"History of Poor Business Decisions..."
Hotel Management needs retraining. Bad business decisions to overbook, sell my room because I checked in after 10PM. I try to stay at Hyatt because I am a Platinum member. I have stayed at this hotel before with mixed results. This incident pushed me over. After a day of traveling around the country, I just wanted to crash. To be fair, they did offer […] me a smoking room which was unacceptably bad. Amex and Hotels.com saved the day and relocated me to a much nicer Marriott closer to GMU. I have found a new hotel for my company to use while in this area. Left my card and asked the Hyatt GM to call me but has not to date. Book at your own risk. Bad business people at this location - poor decisions. Read moreGenuine Hotels.com guest review
"If you can find it you'll love it"
We drove by this hotel entrance three or four times and we couldn't find the entrance. Why because the signage is terrible. Finally we saw the tall building thom the parking lot of a local mall but it was still difficult to find. Once we checked in we found it to be a clean and modern and comfortable.Genuine Hotels.com guest review
"Quiet and modern!"
Everything was great after we found the hotel. It's very difficult to find be cause it is in a business park area and the sign can be see from only one direction. They need better signage.Genuine Hotels.com guest review
"Fluffiest bed on earth"
We stayed at the Hyatt while on vacation. We traveled to DC almost everyday for sight seeing. The best part of the hotel room was the bed. It was the comfiest bed I think I have ever slept on in my entire life. The rooms were clean and front desk clerks were very helpful. We would definitely stay here again. Though the breakfast buffet seemed a little […] expensive. I think that is to be expected in the area though. Read moreGenuine Hotels.com guest review
Great placeGenuine Hotels.com guest review
"Convenient and classy"
The hotel is on a less traveled street in a commercial office area, but is 1 minute from I-66, restaurants, and a mall. The hotel has been renovated and the rooms are clean and all have great views of the surrounding area.Genuine Hotels.com guest review
"never go back"
I requested a smoking room when I made a reservation but when I got there the front desk told me there is no smoking room available so I called hotel.com and I told her I'm going to cancel. Then she gave me one smoking and I didn't like the room so the refuse to change it for me and in the morning after my breakfast and when I did my checkout they try […] to force me to tip 20% .so the worst stay ever and I will never go back Read moreGenuine Hotels.com guest review
I'll be staying there again in the future.Genuine Hotels.com guest review
"Doesn't live up to the Hyatt brand"
I travel to Fairfax quite often for business and decided to give the Hyatt a try. The hotel is undergoing renovations which is fine and did not seem to impact guests. However, many other things at the hotel inconvenience guests. I was on the 8th floor during my stay and the HVAC unit was directly outside my window and the loud "humming" of the machine […] kept me up at night. Also, I could see an outside courtyard from my window. On the first night, a Sunday, there was a special event going on and there was loud music all the way until 12:30am that I could hear in my room---this also kept me awake. Maybe it isnt a good idea to host an outdoor event on a weeknight when people need sleep before work! The beds were horrible, low, flat and need to be replaced and the walls are very thin, I was woken up one morning not by my alarm, but by the sound of a woman's voice and her coughing in the room next door. I will not return to the Hyatt. I used to have trust in the brand. Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
The shower drain wasn't working properly. Other than that, hotel was nice.Genuine Expedia guest review
Room very tired , needed update. Walls paper thin.Genuine Hotels.com guest review
"It was fine"
One problem: I called at 8:30am and asked for the room to be made up early as we needed dry towels to use to get ready for a 2pm wedding. the front desk told me that despite the fact rooms were made up by 5pm, she would send housekeeping to make up the room right away. The maid showed up at 4pm. For $71 per night for king room for 2, it was still a […] great deal. Read moreGenuine Hotels.com guest review
comfortableGenuine Hotels.com guest review
"They don't honor room selected via Expedia"
The gal at the reception said sorry no double bed, we cannot guarantee your room selection because you booked through Expedia. Ouch! Did not make an effort to even sound sorry. Plus the room did not have hot water, the maintenance guy said someone must have turned it off....What! They don't seem to care to check all is working before making the room […] available. I have stayed in the Hyatt hotels and this one by far was the worst in terms of friendly staff and value for money. Read moreGenuine Expedia guest review
"Not extravagant, not high end, just dang good!"
A lot has been said in other reviews about how dated this place may be, but here's the crux of the biscuit: This is a nice, clean, decent hotel with a very pleasant staff and is more than worth your consideration. No, it isn't a sterling gem of either modernity or some grand old dame. It's a bit odd looking, but everything works, works well, and you […] certainly could do much, much worse for more money. I found some stuff less than to my preference (the bathroom size, the pillow-top mattress comfort, the lack of better TV channels selection) but there was so much that just was nice, decent and more than accommodating (the refreshing room layout, the cleanliness, the gracious and able staff, the easy-to-use-HVAC system, the mini fridge, and mostly, the complete lack of ANYTHING to genuinely complain about -rarer and rarer these days). Could you do better? Sure. But if you want a good, solid hotel at a reasonable rate within reach of any number of shops, restaurants, and almost anything else, this is a great consideration. Read moreGenuine Expedia guest review
Nice hotel and great location for me. It was VERY clean. However, no free wifi or breakfast. They also will charge you $40 (you get this money back) just to make sure nothing is wrong with the room when you leave.Genuine Hotels.com guest review
Nice hotel in a great location with good on site facilities and very near several stores and restaurants. Room was quiet and comfortable. Overall impression of the room was that it was badly in need of a good cleaning and redecorating but there did seem to be some refurbishing going on in the lobby that hopefully will extend to the guest rooms as w […] ell. Read moreGenuine Expedia guest review
Good hotel. Clean rooms. Friendly staff.Genuine Hotels.com guest review
Overpriced, overrated,and it's just a big name. A normal hotel with the price of 5 stars. Simply look for another hotel, don't get trapped in the name and the look from the outside. The room aren't that comfy at all, there isn't much store close from you when you stay at this hotelGenuine Expedia guest review
Overall is good to stay! But house keeper came very late at 5pm. Too rush to clean and forgot a lot of things.Genuine Expedia guest review
Disappointed with this "Hyatt" hotel. The room is not comfortable at all, room layout is odd, shower room is old and small, furniture is very old.Genuine Expedia guest review
"Good hotel, some noisy guests!"
You expect a Hyatt to be comfortable and well appointed - and this one is no exception. The rooms are clean, the food fine and the staff extremely helpful. I only wish they were a little more honest about their location to DC. It is, as they say, a great place to base yourself to explore he capital, but do be prepared for a 15 minute drive to the metro […] and then a 40 minute ride into town. I suppose I should've looked at the map more closely! The other thing to be aware of is that the hotel specialises in conferences and conventions. So, do be prepared to find yourself lodging alongside the odd boozed up business folks... Read moreGenuine Expedia guest review
"1st time stay and would recommend it to others"
The room was clean when I arrived and everyday when I came back from my conference. Thank you. The conference was at the hotel so that was very convenient.Genuine Hotels.com guest review
Loved the layout of the room, breakfast buffet was really good, beds were comfy, most importantly, very cleanGenuine Hotels.com guest review
"Hotel outdated and hotel staff was rude."
Picture on web site was really different from actual hotel. It was outdated and morning front staff were rude.Genuine Expedia guest review
"make sure you double check your bills"
Checked in stayed one night went to hotel lobby asked front desk where do we eat out included breakfast . She said nova grill and just put your room number on the bill... All well and good untill the included breakfast cost 42 dollars for buffet breakfast,!!!! All worked out in the end but was not an easy process...Genuine Hotels.com guest review
I recommend this hotel to everyone because the overall hotel is comfortable and amazing serviceGenuine Expedia guest review
"Very nice hotel, especially for the price."
Customer service was excellent. One of the very few hotels that actually have a life guard on duty at the pool. Very close to shopping and dining.Genuine Hotels.com guest review
This hotel is very nice and the beds are really comfortable. The room was clean and the view from the 11th floor was very pretty.Genuine Expedia guest review
"Great commuter hotel"
There was lots of eating options nearby and shopping for any forgotten necessities. Best part is it was only 15 minute drive to the metro!Genuine Expedia guest review
- hot water didn't work - service at hotel restaurant was poor; very slow and messed up order in 2 seperate incidents - pool area smelled badly - double charged me for stay (waiting for charges to be reversed)Genuine Hotels.com guest review
"Everything was nice."
The clerk on duty the evening had the patience of a saint as he navigated a elderly group through their payment options.Genuine Expedia guest review
Overall stay was good with great location. Some of the ammenties was missing for the normal quailities I was normally accustomed to whe staying at Hyatt.Genuine Hotels.com guest review
"Clean hotel good location in Fairfax"
2nd stay here for us. Good rate, clean hotel in a good location in Fairfax. In double room, only one bed has view of TV. Restaurant staff could be a little more friendly and accomodating. All in all it is a good place to stay and I will stay there again.Genuine Expedia guest review
We only stayed here one night to visit family who lived nearby, so it was convenient for us. The hotel lobby looks nice. The room itself was clean, but pretty dated. Also, there were marks and obvious patch jobs on the walls. The bed was very comfortable. The only thing that looked updated was the bathroom. There is a Whole Foods down the road and a […] few stores and restaurants, which was nice. Read moreGenuine Hotels.com guest review
"Nice hotel with lots of parking and easy entry"
One lamp was not working, was promptly taken care of. Room was very comfortable. Breakfast buffet was fantasticGenuine Expedia guest review
The hotel was fairly nice.Genuine Hotels.com guest review
Excellent hotel and service. Highly recommend! Staff and service are excellent, location is convenient. In room amenities, pool, restaurant are all excellent as well.Genuine Hotels.com guest review
Wonderful hotel, good staff and quiet rooms. Thanks!Genuine Hotels.com guest review
Good night's sleep, room for my two granddaughters, located close to what I needed for a good family visit.Genuine Expedia guest review
Older hotel going through some renovations but very clean and well kept overall. We had a problem with our shower and they switched our room quickly and with a very positive attitude. I'd stay there again.Genuine Hotels.com guest review
I drove 3.5 hours to the hotel, had a difficult time finding it. The hotel sits back and hidden. Once I entered the hotel I was pleased with the new contemporary decor, quick check-in and spacious room. The only thing that was difficult was the too soft bed. The breakfast buffet was wonderful and you have great coffee. I had a good two days. I would […] stay there again. Read moreGenuine Expedia guest review
"Too noisy & cold"
Roadside and hotel noise, lumpy carpet and poor bar service. Worse was the air conditioner vent was directly at the foot of the bed. A wonder we did not catch a cold.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
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