"Union Square Comfort and Joy"
We stay overnight during Christmas season every year - had never stayed here before. It was great. There was a conference in town so nearly every hotel was full. The Hotels.com discount I found in my e-mail made a suite possible and we were upgraded to an even bigger suite. It was overall great! Very clean and the staff top notch. Right in the middle […] of Union Square shopping and safe area.Beautiful lobby with fireplace. Will definitely hope to come back again. Read moreGenuine Hotels.com guest review
"SF weekly visit"
This is a beautiful hotel and the service was impeccable. My one challenge with the hotel was that the restaurant is under construction and there aren't a lot of good options within walking distance. The neighborhood was a lttle dicey after dark if you didn't know exactly where you were going. Having a great restaurant in the hotel will be a great […] help. Read moreGenuine Hotels.com guest review
"A touch let down"
We have stayed this hotel a few times and overall love it. This time however, the hotels restaurant was closed for renovation and the jacuzzi too was closed. Those were tooo things we love and were very disappointed about this. We do love the hotel itself but without those accommodations it's not the same experience. It's an expensive hotel and a heads […] up would have been nice. Read moreGenuine Hotels.com guest review
"Wonderful place to crash for a few days."
We came here to elope in San Fran. Everyone at the hotel was incredibly friendly. They had a bottle of champagne and a sweet welcome card in our room when we arrived. The common areas were beautiful as well our suite. Breakfast was a bit silly, but I assume that's just something to have until the restaurant opens up. Can't wait to come back!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Congratulations! I hope you can come back every year to celebrate with us. And by this time next year, we will have a brand new restaurant. We want to help you make more great memories.
The hotel was great, but they were renovating it and the construction was super loud.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We apologize for the noise. We can not wait for this renovation to be complete. Thank you for being so understanding during your stay.
"Good stay. Fit the need."
Great hotel. Should be really good when bar opens up. Hot water wasnt abundant but manageable. Probably will return.Genuine Hotels.com guest review
Great place to stay. Fairly quiet for city life.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Congratulations on running the Nike half marathon. We are always so impressed with the dedication. And thank you for staying with us.
No pool/spa (saw advertised on hotels.com) No restaurant currently. No fans in bathroom to eliminate steam condensation. Rooms were clean, hotel staff were nice. Good hotel, but without a pool/spa and restaurant, too expensive compared to similar hotels nearby.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for letting me know that one of our partner sites was not updated with the most current information regarding our spa. Yes, the restaurant was closed on August 1st and it will not reopen until early 2015. We are excited to launch our new restaurant.
"Close to BART and close to convention center"
Very nice hotel. The staff was extremely nice and attentive. Completely recommend. They are remodeling so there is not a restaurant or lounge at the moment, but there are many of both nearby. We did not even see the remodeling, so it is not an inconvenience.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, we are renovating the adjacent restaurant. Which means we do not have a restaurant or bar at the moment. But, as you mentioned, there are tons of great options in the area and we are happy to give you our recommendations. We can't wait for you to try our new restaurant when it opens.
Kimpton doesn't disappoint. Great room, very friendly staff and a good all around experience.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We definitely do not want to disappoint and I am happy to hear we met your expectations. Next time we need to exeed your expectations.
Hotel was great - I've stayed at many Hotel Monacos...but they had no room service or restaurant in the hotel (under repair) - which made it a little inconvenient. They tried to make up for it by offering complementary pastries and coffee each morning (they are trying). If you typically use room service, I'd recommend not staying there until their restaurant […] is operational. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We wish we had our restaurant open, as well. We know it isn't convenient for everyone. But, we are excited about our new restaurant and we can't wait to share it with you. In the mean time, San Francisco has some amazing options and we would be happy to give you our recommendations. There are also great delivery options.
"Just missing the Restaurant"
Hotel rooms and locación are both very good. If only the restaurant was open for breakfast, etc. The one hour Wine Tasting was a nice touch.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We are sorry that our restaurant is currently under renovation. We are looking forward to showing it off when it reopens.
This hotel is in a great location and I found every aspect of the hotel to be quite pleasant. We were only there less than 24 hours but it was a very enjoyable experience. The rooms were clean and the hotel is beautiful.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We wish you could have stayed longer.
"Beautiful hotel, terrible spa service"
The hotel restaurant was under construction, so had we known we would have jackhammer noise while in calls and meetings we would have booked elsewhere. The staff was polite and overall fantastic. We have been to other Hotel Monaco properties and spas that were perfect experiences, but this spa was also under construction so we had in room massages. […] This was the strangest, most uncomfortable massage. She didn't use much oil and kept pulling my skin, even after I told her it was uncomfortable and emphasized my skin was sensitive just so she would stop pulling. I left a message for the spa manager, who obviously wasn't concerned about returning my call, since the message was left 5 days ago. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am so sorry to hear about your spa experience. That is unacceptable and I hope you have received a call back from the spa manager. Overall, I am glad to hear you felt the hotel staff was fantastic.
Enjoyed our stay at reasonable priceGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are happy to hear you enjoyed your stay and that you were able to book a room at a reasonable price.
"Great hotel but wish the restaurant was open"
Great hotel with wonderful finishes and accommodative staff. Had to travel for food though as they renovate the restaurant which was a negative.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are sorry that our restaurant is closed for renovation at this time. Although, San Francisco is not a bad place to be if you want to have some great food. I hope we were able to offer you some good suggestions.
"Needs a facelift"
I have stayed at the Monaco before and things have gone downhill. We got a junior suite that was small. There was a diaper in the garbage can. The restaurant is under construction and I was not aware of that, so no room service. The lobby staff was rude.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am very sorry to hear about your experience. This is definitely not the service level for which we strive.
"Very Comfortable Stay"
We stayed here for two nights after camping, so we were happy to check in to this boutique hotel, get a shower and a good rest. The room was clean and the bed was very comfortable. The style of the hotel is elegant vintage safari; a little kitsch but charming and fun. The staff was very helpful and courteous. The neighborhood location is central and […] great for seeing the sites. My favorite part of this hotel (besides the bed) was the 2 separate "living room" lobby areas with fluffy chairs, fireplaces, some books, and couches, just for lounging. There are also bicycles for guests to borrow and a complimentary wine happy hour from 5-6 everyday which was a nice touch (even though it was just Merlot and Chardonnay, I felt a little extra pampered). We never made it to the pastry and fruit spread in the morning (ends sharply at 9 am on weekdays, 10am on weekends) but they keep the coffee around in the lobby a little longer. The restaurant was closed for renovation and it was only on our last day that we were woken up by jack hammering, which was fine because we were checking out but that would have been bothersome had we stayed longer through construction. Be aware that valet parking is $50 but there are plenty of parking lots nearby for half the price. Also, I loved that they had real hair dryers in the bathroom, not those weak ones attached to the wall. I didn't use the bathrobes though, they seemed a little worn. I'd recommend this hotel over all. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the overall recommendation. Yes, our valet parking is very expensive. It is actually $52/night +tax. And even more expensive if you have an oversized vehicle. We wish parking wasn't so expensive, but space is limited in the city. We are always happy to recommend other garages in the area, if you do not need valet.
"Wonderful except construction noise"
Our only complaint was the very very noisy construction going on in the restaurant. We did know ahead of time the restaurant was closed for remodel...the noise potential didn't occur to us and wasn't mentioned anywhere. Apparently ALL the double rooms are on the same side of the building as the restaurant. The first night we were on the third floor, […] and at 9 am the noise started to reverberate up like it was right under our room. (Yes, I know, who goes to San Fran and sleeps all morning, right? Comes from being out all night! Nightlife! The city, the lights, the people....hotel us right around the corner from a great dance club named Ruby Sky, btw). The hotel was nice enough to move us to the seventh floor for our second day. And on a Saturday the construction started later in the morning. But if I had still been asleep when it started, it would have woken me. Until construction is finished, I recommend avoiding the double rooms and getting one on the other side of the hotel. Everything else about the stay was wonderful. Read moreGenuine Hotels.com guest review
Overall very good experience. The only thing was the size of the room. Quite small. The size of the bathroom was ok though. Also there were not any drawers or anywhere to put your clothes in the room.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Please do not hesitate to ask us to see other rooms. We are always happy to show you different options. Some of our rooms are smaller than others. And sometimes a different layout makes all the difference for people.
"Absolutely amazing service!"
The staff at this hotel went above and beyond. They were so kind and amazing. The rooms are fun and the bed is cozy. The location is great because it's right near union square. I cannot recommend this hotel enough. I love what kimpton hotels does with old buildings. So well done.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. I am happy to hear the staff went "above and beyond." We want everyone to feel comfortable and cared for and I am glad you felt that way with us.
Great location, Great staff. The only bad thing is parking prices.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Parking in San Francisco... Even those of us that live here constantly complain about it. With real estate prices so high, there is almost nowhere left to park cars. If you do not want to valet park with us, we are always happy to offer you suggestions for parking that may be cheaper. Just make sure to read the fine print.
Room as so tiny like shoes box...Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear you felt your room was the size of a shoe box. Always feel free to ask to look at some different rooms, if you think your room is too small.
"Renovation work on restaurant."
Ave. SF hotel with small rooms and cramped bathrooms. Construction at the restaurant caused morning loud pounding noise.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yikes. Average is not something we aspire to being. I am sorry to hear you felt that way. We are always looking for areas of improvement and we appreciate the feedback.
"Perfect for our needs"
Everything I expect in a hotel, good location, great staff, clean rooms.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review.
"2-3 block from ALL transportation"
Large hotel suites for San Fran. Staff was great and especially loved the FREE wine hour and FREE LARGE continental breakfast! No one does it like Hotel Monoco.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We do think our suites are pretty big and they also have huge bathrooms.
Very clean in a prime location. Staff wer very friendly.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Glad you liked our location. We do think it is very convenient.
The overall stay was very nice. The rooms are a little on the small side.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am happy to see you felt your overall stay was 5 star. I hope we can get you in a bigger room the next time.
"Good location. Wish restaurant were open."
Good. Offered free continental breakfast in lieu of restaurant being closed. Could have had a better selection.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We wish our restaurant was open, too. After almost 20 years, we felt it was time for a face lift. And a major one at that. Thank you for your patience and I hope you will come back next year.
"Lack of room service was a problem"
The lack of room service made the stay disappointing. Also, the room was small with no view. It seems that when booked through you, the rooms assigned are of poorer quality. Had we been informed of the closed restaurant and bar before booking we would have made a different choice.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel While our restaurant is closed, we are not offering in room dining. I am sorry to hear that is what disappointed you the most during your stay. And please know that we welcome all of our guests and we do not give poor quality rooms to one type of customer versus another. We are always happy to show our guests different rooms, if they are not happy with their initial selection.
Got a large room with nice beds, large bath room, 2 room suite.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am glad to hear you stayed in one of our two room suites. They are nice rooms with huge bathrooms.
"Nice hotel close to Union Square transportation"
San Fran was wonderful! Very clean hotel. Nice staff. Great vacation. If you need a taxi you better walk the two blocks to Union Square!Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the kind words. We hope you will come back to see us.
"not a great place to stay for the price"
The front desk lady was nice at first until I checked into my room and saw how small the room was and with no view at all! I had about a 250 sq foot room with a view of a wall. The front desk lady would not change my room and said I couldn't change rooms. I was very disappointed especially for the price!Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear you did not like your room and that we were unable to move you. Please know that if we have other rooms available, we are always happy to move you to another room.
There were lots of little nice touches, like lemon water when you first get into the lobby, and the morning coffee was always set out by 5am, which when your body is still on central time, you appreciate. The restaurant was closed for renovation while we were there, so that meant that eating the continental breakfast was a little wonky due to a lack […] of seating. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Sorry about the lack of seating at the complimentary continental breakfast. We didn't realize how popular it would be. Glad you enjoyed the other touches we offered.
Room was clean, quiet and comfortable. No room service or restaurant as restaurant under construction. Coffee and continental breakfast available - -we were offered one dry muffin and an apple, lol they must have guests who take multiples - - but great breakfast choices nearby. Overall good stay for the money.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, we are renovating our restaurant and it will be awesome when it opens in 2015. We can't wait. Thanks for being patient with us in the mean time.
"No restaurant , small rooms"
We stayed at the Jw in union square and it was way better than hotel MonacoGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are sorry about our restaurant being closed. It had been open for 19 years without any changes and we thought it was time for an upgrade.
It's near Union Square and convenient to many things. There are many homeless people in the neighborhood, including sleeping under cardboard boxes in doorways, but they don't seem threatening.Genuine Expedia guest review
"Better alternatives in SF at that price"
Costs of $1600 for 2 nights; suite w no view; no flexibly for late check out; coach bed not prepared; at that price many much better alternativesGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Ahhhh. Summer in San Francisco. The hotels are extremely full and the rates are sky high. I totally understand how frustrating that is for our guests. I am sorry we did not seem like a good value. Sounds like we could have been a little more accommodating and I am sorry we were not.
The staff at The Monaco hotel are first rate. Everyone was extremely helpful and went above and beyond to make us feel comfortable during our stay. It is conveniently located two blocks away from Union Square and public transportation. Unfortunately it is right on the edge of the tenderloin which exposes you to some riff-raff. I would definitely stay […] at this hotel again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review and I am happy to hear you would stay with us, again,
Great location - room was comfortable and renovated.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We think we have a great, central location. And our rooms were renovated a little over a year ago. Now, it is time to renovate our restaurant, add some meeting space and a few more guest rooms.
"Upscale Hotel Near Attractions"
Thoroughly enjoyed our stay at Hotel Monaco. The staff was extremely friendly and helpful and we all enjoyed the evening wine hour as well as the morning coffee service. The concierge and front desk staff were helpful with restaurant suggestions. directions to local sites, and in making travel arrangements for our group. Walking distance to local attractions […] and transportation. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for your kind words. And we would love for you to stay with us, again.
We recently stayed at this hotel and had a wonderful experience. It was clean, comfortable, close to Union Square and the staff was very accommodating. We will return again!Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel It warms my heart when our guests say they want to return. That means we did our jobs well.
Great location - easy to get to BART and Union Square. Rooms are nice. Décor is unique and everything was clean. Public areas could use a re-do as it looks dated. I found it odd that at check out time there was only one person working the front desk when they were close to being sold out. Stood there for 10 minutes just to tell them I was checking out... […] But other than that the hotel was great and I'd stay there again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Sorry to hear there was only one person there when you were trying to depart. We typically have two people at the desk, but if one of them has to leave for a few minutes, then we are down to one. We try not to have that happen and I am sorry it happened to you. We will keep a better eye on that.
"Seeking a new fave SF hotel and this won't be it"
Disappointing. Thin walls, heard guests on each side. Shower water took forever to go from cold to warm but not really hot water. Light bulb out in bathroom, even after housekeeping had cleaned once. Ironing board on inside closet door rattled everytime we opened closet, we finally moved it to the window behind a curtain.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Oh, no. I am extremely sorry to hear you will be continuing your search for a favorite hotel in San Francisco. It sounds like we failed you on several fronts. I wish we could get you back for another try.
"A couple of blocks from Union Square"
Spent four nights there. The biggest plus was the staff. They were always very friendly and accommodating. We read reviews about being close to the Tenderloin; we never had any problems. Area was like any other area around Union Square. Couple of blocks walk from the BART. Just take Powell up to Geary and turn left and go a couple of blocks. We used […] Google while walking to get directions from the BART and ended up walking through the Tenderloin. It was mid afternoon and no one bothered us. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We love hearing that the staff is what made the different for you. We have a great team that loves what they do and I am glad that shined through. Thanks for staying with us.
Great location, just a few blocks from Union Square. Hotel was beautiful and staff was excellent. Prices are extremely reasonable. Definitely would stay there again.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We don't always hear that our prices are reasonable, so thank you for staying that.
Great location. Walking distance from Union Square, public transportation, etc. Overall, hotel looks great at first glance. A bit old but still very enjoyable. The new trendy deco balances the older infrastructure. We had the Jr. suite next to the elevator, facing Geary St. A bit of street noise. Room was not spacious but manageable for 2 adults and […] a teen. Housekeeping was good but not consistent (not always replacing all glasses, all towels, etc.). Concierge and staff was very helpful. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the constructive feedback. Our building was constructed in 1910, but the rooms were renovated in 2013. I am sorry to hear housekeeping was not consistent and I will follow up with them.
This was our first experience with a Kimpton Hotel, and we were very pleased. The highlights would be the excellent staff. Everyone from the front desk to housekeeping was extremely pleasant and professional. They went out of their way to make sure our needs were met. This was a birthday weekend trip for my husband, and I called ahead to request a view […] room on a higher floor. My request was met, and we were given a room on the 7th floor. Once in our room we were surprised by a beautiful bottle of wine and a hand written birthday card for my husband. The 7th floor was very quiet, very little outside noise. However, you are in the city! The room was an average size by SF standards, nicely decorated. Very clean. Nice sized bathroom. Good shower head and water pressure. Very comfortable bed. They also supply you with terry animal print bathrobes, (I love up a soft terry bathrobe) however, these robes were not very soft. Oh well. We did miss both the tea hour and the free wine hour. Maybe next time. Overall our stay was excellent and we will certainly be staying here again. Overall our experience was excellent and we will certainly be staying here again. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Happy belated Birthday to your husband. I am happy to hear you enjoyed a nice celebration. Please come back for another milestone. We would love to have you sample the wines are the hosted manager's wine reception.
"Close to everything"
The hotel was very close to everything. The staff was very helpful. My husband left his sunglasses on the table when we left. I called a few minutes later and they looked all around for me until they found them.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the 5 Star review. And I believe I may have been the one to find the sunglasses and then spoke to you on the phone. I am glad that worked out.
"It was ok"
More downs than up. Up: cute room decor, close to Union Square, free wine and cheese, fast elevators, good tv, fast check in and check out Down: extremely low shower water pressure, moldy shower tiles, stained comforter, housekeeping put the flat sheet over comforter instead of under, little shelf space in bathroomGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yikes. I am extremely sorry to hear about the "downs" during your stay. The shower tile and stained comforter are totally unacceptable and I hope we addressed those during your stay.
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