Awesome customer service will definitely stay again next time in San FranciscoGenuine Hotels.com guest review
"Goldfish and Wine"
Great find. Short stroll to Union Square. Staff was friendly and hotel was well done. Ask for a goldfish to be brought to your room and don't miss the wine reception everyday 5 - 6 pm.Genuine Hotels.com guest review
"Great hotel and staff"
This was my second time staying at this hotel in the past few weeks. The staff is exceptionally helpful and friendly. The location is convenient to Union Square. It's too bad that the restaurant is closed for renovation. I can't wait to try the revamped Grand Cafe.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for coming back to stay with us. That says a lot. Please let us know if there is anything we can do for you during your stays to make them even more comfortable.
We loved our stay at the Monico. Everyone was helpful and very nice. My only complaint would be that the door to the hall gaps and lets on too much light at night. I will stay there again!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the feedback about the space under the door. I have never heard that one before. The doors can adjusted and we will make sure to look at that.
"We'll be back!"
Love this hotel! Staff is friendly and knowledgeable about the area. Rooms small but well appointed. Lobby "living rooms" cozy and inviting.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We look forward to your return.
"Very happy with our stay"
We spent our trip to San Francisco area at 4 different hotels and Monaco was by far our favorite. It provides a high-class of service without being pretentious, it's just casual and very laid back. The rooms weren't huge but they were perfectly fine and comfortable. They provide great amenities such as their wine happy hour daily, which we really enjoyed. […] We also took advantage of their bicycle rental before realizing the urban rush was a bit too much for us to deal with on bikes. All in all a wonderful hotel, and highly recommended. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are always incredibly flattered when people tell us we were their favorite hotel out of several they have tried recently. That means a lot to us. Glad you were able to attend the hosted manager's wine reception and that you got a chance to utilize our bikes. Please come back and see us on a future visit.
"Near Union Square"
I was a late arrival & my first room was so noisy I couldn't sleep. Water was running next door continuosly. When I finally called the front desk I was moved to another room which was fine. The location is convenient to Union Square shopping & activities.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am so sorry about the noise. I am not sure what that was, but I am happy we were able to move you to another room that did not have the same issue.
Have stayed numerous times. Still fantastic, love the eclectic decor but they are redoing restaurant so wasn't as inviting upon entering lobby!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel There are days when you can't hear any noise due to the restaurant renovation and there are days when you can. I wish we could do a better job of predicting it. Thank you for giving us such a nice review despite the noise and disruption you experienced.
"2 nights in the Hotel Monaco"
The room was in great condition, clean and comfortable. Fancy. Great bathrooms. Safe neighborhood. Great value. They need a better system when dealing with online reservations. Construction during the day interrupted our rest (but I'm sure this is temporary).Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We can't wait for our restaurant renovation to be complete. We hope you can come back later this year to experience it.
"Under construction Mania!"
The restaurant and kitchen are under remodel. I would not stay here until these are finished. Our room was just above the construction and at 8am, it sounded like a bulldozer was coming through the walls. Terrible!!!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel My office and your room must be right next door to each other. Yes, we have had a few days with loud construction noise. Luckily, those are not the norm. But, we hope you will come back to see us later in the year to see what all of the noise was about.
"Great hotel, but needs to step up its game."
I've stayed at the Monaco numerous times in the past and It was one on my favorite places to stay in SF. However, I hadn't been there in a few years, and was dismayed to find that the Grand Cafe, the restaurant in the hotel was closed for renovation, making the free coffee and breakfast service in the lobby extremely crowded. The hotel ran out of fruit […] and pastries before the designated service hours were up and had no way of replenishing the supply. Also the elevator was under repair during the morning rush creating 15 minute wait times for the elevator. (The stairs only led to an outside emergency exit.) On the plus side, the newly renovated rooms were quite nice and Kimpton has the best pet policy going: no surcharge and free dog biscuits and water at the entrance! Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We hate to hear people use the past tense when they talk about our hotel. We hope you will come back to see us after our restaurant renovation is complete so that we will become a present tense "favorite place to stay" again.
"Another comfortable stay at the Hotel Monaco in SF"
We stayed only one night this trip. We like the location, service, and comfort of the Monaco. We didn't know that the Kimpton chain was started in SF until we read Mr. Kimpton's bio. The evening wine tasting is always fun and I got a nice little massage also this time. The restaurant was closed, but we didn't try the last time we were here in May of […] this year. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for taking the time to post your review. We appreciate the kind words.
Comfortable!iGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the four star review.
"Union Square Comfort and Joy"
We stay overnight during Christmas season every year - had never stayed here before. It was great. There was a conference in town so nearly every hotel was full. The Hotels.com discount I found in my e-mail made a suite possible and we were upgraded to an even bigger suite. It was overall great! Very clean and the staff top notch. Right in the middle […] of Union Square shopping and safe area.Beautiful lobby with fireplace. Will definitely hope to come back again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I love the holiday reference in your subject heading. Thank you for posting this five star review. And thank you for staying with us every year.
"SF weekly visit"
This is a beautiful hotel and the service was impeccable. My one challenge with the hotel was that the restaurant is under construction and there aren't a lot of good options within walking distance. The neighborhood was a lttle dicey after dark if you didn't know exactly where you were going. Having a great restaurant in the hotel will be a great […] help. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are working hard to complete our restaurant renovation. We can't wait for it to open, too. Please come back and see us in the new year.
"A touch let down"
We have stayed this hotel a few times and overall love it. This time however, the hotels restaurant was closed for renovation and the jacuzzi too was closed. Those were tooo things we love and were very disappointed about this. We do love the hotel itself but without those accommodations it's not the same experience. It's an expensive hotel and a heads […] up would have been nice. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am really sorry you did not know about the work being done at our hotel. We closed our restaurant on July 31st and we have updated all of our websites to reflect this information. I am really sorry this was a surprise to you when you arrived. We definitely do not want our guests to arrive and to immediately feel let down.
"Wonderful place to crash for a few days."
We came here to elope in San Fran. Everyone at the hotel was incredibly friendly. They had a bottle of champagne and a sweet welcome card in our room when we arrived. The common areas were beautiful as well our suite. Breakfast was a bit silly, but I assume that's just something to have until the restaurant opens up. Can't wait to come back!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Congratulations! I hope you can come back every year to celebrate with us. And by this time next year, we will have a brand new restaurant. We want to help you make more great memories.
The hotel was great, but they were renovating it and the construction was super loud.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We apologize for the noise. We can not wait for this renovation to be complete. Thank you for being so understanding during your stay.
The staff was extremely helpful and friendly. Typical of a Klimpton. The restaurant was under construction. Some rooms are a little cramped. But overall, the room was a pleasant refuge from the frenetic activity outside on Union Square.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the kind words about our staff. We want our guests to feel like this is their home. We are sorry about the construction and the noise, but the final product should be well worth it.
As San Francisco natives, we wanted a romantic, elegant and fun night away. The Hotel Monaco is fantastic. The location is of course great. The hotel manages to be both elegant and whimsical and fun. The rooms are pretty small, but their excellent design compensates. Highly recommend.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are honored that you chose us for a "staycation." Hopefully, you can come back next year when all of our work has been completed. Maybe we can get a 6 star review?
"This hotel is going down hill."
I understand the hotel is under renovation and I was fine with that. Yet, the carpets are dirty, I mean really dirty, in the hallways, in the rooms. I did get a smaller room this time because all the kings were booked but the only place to sit, except the bed, was the desk seat! Surely, the could have squeezed in a little, comfy chair somewhere? And […] the hotel room was dirty, probably because in many very obvious areas, it had not been cleaned or dusted in awhile. It made me wonder about what I could not see! Very disappointed. Had been my go-to hotel for a long time...... Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Oh, no. I am so sorry to hear this. We just replaced the carpet 1.5 years ago. And we replaced the hallway carpets, as well. I will try to do some research to figure out which room you stayed in, because we definitely need to remedy this, if it is an issue.
"Good stay. Fit the need."
Great hotel. Should be really good when bar opens up. Hot water wasnt abundant but manageable. Probably will return.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We can't wait for our new bar and restaurant, too. Come back and see us in the new year.
"Excellent hotel; great location"
Excellent hotel with terrific front desk staff (John in particular). Stay marred only by noisy adjacent room.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the kind review. And I will make sure Jonhathan knows you mentioned him specifically. And I am sorry to hear about the noise from the adjacent room.
Great place to stay. Fairly quiet for city life.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Congratulations on running the Nike half marathon. We are always so impressed with the dedication. And thank you for staying with us.
"Close to Union Square"
Don't arrive after too late, it's hard trying to figure out parking an the valet was not in the front at night. I had to call to get parking info.; plus they charge almost $70 every time they valet the car. Location is great if you have to be near Union Square, other than that too many homeless walking around - especially at night. Other than that, […] the experience was good. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, our valet parking is expensive. It is $52/night + tax for a standard size vehicle and $67 + tax (gulp)/night for an oversized vehicle. We are always happy to recommend other parking options which may be less expensive.
No pool/spa (saw advertised on hotels.com) No restaurant currently. No fans in bathroom to eliminate steam condensation. Rooms were clean, hotel staff were nice. Good hotel, but without a pool/spa and restaurant, too expensive compared to similar hotels nearby.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for letting me know that one of our partner sites was not updated with the most current information regarding our spa. Yes, the restaurant was closed on August 1st and it will not reopen until early 2015. We are excited to launch our new restaurant.
"Close to BART and close to convention center"
Very nice hotel. The staff was extremely nice and attentive. Completely recommend. They are remodeling so there is not a restaurant or lounge at the moment, but there are many of both nearby. We did not even see the remodeling, so it is not an inconvenience.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, we are renovating the adjacent restaurant. Which means we do not have a restaurant or bar at the moment. But, as you mentioned, there are tons of great options in the area and we are happy to give you our recommendations. We can't wait for you to try our new restaurant when it opens.
Kimpton doesn't disappoint. Great room, very friendly staff and a good all around experience.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We definitely do not want to disappoint and I am happy to hear we met your expectations. Next time we need to exeed your expectations.
Hotel was great - I've stayed at many Hotel Monacos...but they had no room service or restaurant in the hotel (under repair) - which made it a little inconvenient. They tried to make up for it by offering complementary pastries and coffee each morning (they are trying). If you typically use room service, I'd recommend not staying there until their restaurant […] is operational. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We wish we had our restaurant open, as well. We know it isn't convenient for everyone. But, we are excited about our new restaurant and we can't wait to share it with you. In the mean time, San Francisco has some amazing options and we would be happy to give you our recommendations. There are also great delivery options.
"Just missing the Restaurant"
Hotel rooms and locación are both very good. If only the restaurant was open for breakfast, etc. The one hour Wine Tasting was a nice touch.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We are sorry that our restaurant is currently under renovation. We are looking forward to showing it off when it reopens.
Our stay at Hotel Monaco was fabulous... The rooms were clean and very comfortable... The hotel staff were outstanding... Made us feel very welcome and took care of every need..Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We really do want our guests to feel welcome. We want you to come back again and again. And we want you to tell your friends. I am glad to hear we achieved our goal with you. Now, you just need to come back.
This hotel is in a great location and I found every aspect of the hotel to be quite pleasant. We were only there less than 24 hours but it was a very enjoyable experience. The rooms were clean and the hotel is beautiful.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We wish you could have stayed longer.
"Overall good experience"
Was a little too expensive for my liking but hotel room is super nice. beds are comfy, bathroom is huge which i love. a big bath tub and a shower. Coming from Asia, hotels there always have tea/coffee making facilities and complimentary tea bags and coffee in the room so that's lacking here but it's mostly something most American hotels lack anyway. […] The good thing is you can call the front desk to bring you items like a hair curling iron and bedroom slippers which I did and they promptly brought them to my room. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are happy to hear you enjoyed the hotel overall. We are always happy to deliver a coffee pot or tea kettle to your room, if you would prefer that.
Disappointed the spa and fitness were closed for construction and no one told me when I booked the room. Very small rooms.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are sorry, too. Due to some unforseen circumstances, the spa had to be closed due to the construction. It will not be in operation for a few months. The gym is back in service and we added all new equipment. Again, we are sorry it was not operational during your stay.
"great city hotel"
Recommend the theatres next door, great staff. Improvement potential : windows that open ;-)Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, we are located right next door to the theatres. And I wish I knew what room you were in, because I thought all of our windows opened. I am sorry to hear yours did not.
"Very good hotel"
The hotel was very nice and clean. All the staff members were very helpful and polite. I highly recommend this place for your next visit to San FranciscoGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review and for recommending us to your friends.
"Beautiful hotel, terrible spa service"
The hotel restaurant was under construction, so had we known we would have jackhammer noise while in calls and meetings we would have booked elsewhere. The staff was polite and overall fantastic. We have been to other Hotel Monaco properties and spas that were perfect experiences, but this spa was also under construction so we had in room massages. […] This was the strangest, most uncomfortable massage. She didn't use much oil and kept pulling my skin, even after I told her it was uncomfortable and emphasized my skin was sensitive just so she would stop pulling. I left a message for the spa manager, who obviously wasn't concerned about returning my call, since the message was left 5 days ago. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am so sorry to hear about your spa experience. That is unacceptable and I hope you have received a call back from the spa manager. Overall, I am glad to hear you felt the hotel staff was fantastic.
Booked this hotel 6 weeks in advance. Arrived to find that the spa and dining, including room service, key features being this was an anniversary trip, were not available because of construction. Our room was comfortable but noise pervaded, jack hammers during the day, waterpipes from other rooms and loud AC vents at night. There was also black mold […] in the shower. We requested another room the following day and got a quieter room at the other side of the hotel. The staff was courteous overall but not overly so considering the circumstances. I asked why they hadn't sent me an email in advance to let me know that 2 primary features of their 4 star hotel would not be accessible during my stay? They said they did send an email "one day in advance of your stay" to guests, but because I booked thru Expedia I was not included. I'm also a Kimpton Hotel member but they made it clear when we checked in that because we booked thru Expedia we would not be afforded any membership benefits (the rate we paid was no different). Extremely disappointed. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am very sorry to hear how disappointed you were in your anniversary trip here at our hotel. As soon as we were aware that we were closing down certain services, we tried to promote that information. We clearly were not able to get this information to as many people as we had hoped. Again, we are extremely sorry that your trip was such a disappointment.
Enjoyed our stay at reasonable priceGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are happy to hear you enjoyed your stay and that you were able to book a room at a reasonable price.
"Great hotel but wish the restaurant was open"
Great hotel with wonderful finishes and accommodative staff. Had to travel for food though as they renovate the restaurant which was a negative.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We are sorry that our restaurant is closed for renovation at this time. Although, San Francisco is not a bad place to be if you want to have some great food. I hope we were able to offer you some good suggestions.
"Needs a facelift"
I have stayed at the Monaco before and things have gone downhill. We got a junior suite that was small. There was a diaper in the garbage can. The restaurant is under construction and I was not aware of that, so no room service. The lobby staff was rude.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am very sorry to hear about your experience. This is definitely not the service level for which we strive.
"Very Comfortable Stay"
We stayed here for two nights after camping, so we were happy to check in to this boutique hotel, get a shower and a good rest. The room was clean and the bed was very comfortable. The style of the hotel is elegant vintage safari; a little kitsch but charming and fun. The staff was very helpful and courteous. The neighborhood location is central and […] great for seeing the sites. My favorite part of this hotel (besides the bed) was the 2 separate "living room" lobby areas with fluffy chairs, fireplaces, some books, and couches, just for lounging. There are also bicycles for guests to borrow and a complimentary wine happy hour from 5-6 everyday which was a nice touch (even though it was just Merlot and Chardonnay, I felt a little extra pampered). We never made it to the pastry and fruit spread in the morning (ends sharply at 9 am on weekdays, 10am on weekends) but they keep the coffee around in the lobby a little longer. The restaurant was closed for renovation and it was only on our last day that we were woken up by jack hammering, which was fine because we were checking out but that would have been bothersome had we stayed longer through construction. Be aware that valet parking is $50 but there are plenty of parking lots nearby for half the price. Also, I loved that they had real hair dryers in the bathroom, not those weak ones attached to the wall. I didn't use the bathrobes though, they seemed a little worn. I'd recommend this hotel over all. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the overall recommendation. Yes, our valet parking is very expensive. It is actually $52/night +tax. And even more expensive if you have an oversized vehicle. We wish parking wasn't so expensive, but space is limited in the city. We are always happy to recommend other garages in the area, if you do not need valet.
"Wonderful except construction noise"
Our only complaint was the very very noisy construction going on in the restaurant. We did know ahead of time the restaurant was closed for remodel...the noise potential didn't occur to us and wasn't mentioned anywhere. Apparently ALL the double rooms are on the same side of the building as the restaurant. The first night we were on the third floor, […] and at 9 am the noise started to reverberate up like it was right under our room. (Yes, I know, who goes to San Fran and sleeps all morning, right? Comes from being out all night! Nightlife! The city, the lights, the people....hotel us right around the corner from a great dance club named Ruby Sky, btw). The hotel was nice enough to move us to the seventh floor for our second day. And on a Saturday the construction started later in the morning. But if I had still been asleep when it started, it would have woken me. Until construction is finished, I recommend avoiding the double rooms and getting one on the other side of the hotel. Everything else about the stay was wonderful. Read moreGenuine Hotels.com guest review
Overall very good experience. The only thing was the size of the room. Quite small. The size of the bathroom was ok though. Also there were not any drawers or anywhere to put your clothes in the room.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Please do not hesitate to ask us to see other rooms. We are always happy to show you different options. Some of our rooms are smaller than others. And sometimes a different layout makes all the difference for people.
"Absolutely amazing service!"
The staff at this hotel went above and beyond. They were so kind and amazing. The rooms are fun and the bed is cozy. The location is great because it's right near union square. I cannot recommend this hotel enough. I love what kimpton hotels does with old buildings. So well done.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. I am happy to hear the staff went "above and beyond." We want everyone to feel comfortable and cared for and I am glad you felt that way with us.
Great location, Great staff. The only bad thing is parking prices.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Parking in San Francisco... Even those of us that live here constantly complain about it. With real estate prices so high, there is almost nowhere left to park cars. If you do not want to valet park with us, we are always happy to offer you suggestions for parking that may be cheaper. Just make sure to read the fine print.
Room as so tiny like shoes box...Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear you felt your room was the size of a shoe box. Always feel free to ask to look at some different rooms, if you think your room is too small.
"Renovation work on restaurant."
Ave. SF hotel with small rooms and cramped bathrooms. Construction at the restaurant caused morning loud pounding noise.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yikes. Average is not something we aspire to being. I am sorry to hear you felt that way. We are always looking for areas of improvement and we appreciate the feedback.
"Perfect for our needs"
Everything I expect in a hotel, good location, great staff, clean rooms.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review.
"2-3 block from ALL transportation"
Large hotel suites for San Fran. Staff was great and especially loved the FREE wine hour and FREE LARGE continental breakfast! No one does it like Hotel Monoco.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review. We do think our suites are pretty big and they also have huge bathrooms.
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