The overall stay was very nice. The rooms are a little on the small side.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am happy to see you felt your overall stay was 5 star. I hope we can get you in a bigger room the next time.
"Lack of room service was a problem"
The lack of room service made the stay disappointing. Also, the room was small with no view. It seems that when booked through you, the rooms assigned are of poorer quality. Had we been informed of the closed restaurant and bar before booking we would have made a different choice.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel While our restaurant is closed, we are not offering in room dining. I am sorry to hear that is what disappointed you the most during your stay. And please know that we welcome all of our guests and we do not give poor quality rooms to one type of customer versus another. We are always happy to show our guests different rooms, if they are not happy with their initial selection.
Got a large room with nice beds, large bath room, 2 room suite.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am glad to hear you stayed in one of our two room suites. They are nice rooms with huge bathrooms.
There were lots of little nice touches, like lemon water when you first get into the lobby, and the morning coffee was always set out by 5am, which when your body is still on central time, you appreciate. The restaurant was closed for renovation while we were there, so that meant that eating the continental breakfast was a little wonky due to a lack […] of seating. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Sorry about the lack of seating at the complimentary continental breakfast. We didn't realize how popular it would be. Glad you enjoyed the other touches we offered.
Room was clean, quiet and comfortable. No room service or restaurant as restaurant under construction. Coffee and continental breakfast available - -we were offered one dry muffin and an apple, lol they must have guests who take multiples - - but great breakfast choices nearby. Overall good stay for the money.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, we are renovating our restaurant and it will be awesome when it opens in 2015. We can't wait. Thanks for being patient with us in the mean time.
The staff at The Monaco hotel are first rate. Everyone was extremely helpful and went above and beyond to make us feel comfortable during our stay. It is conveniently located two blocks away from Union Square and public transportation. Unfortunately it is right on the edge of the tenderloin which exposes you to some riff-raff. I would definitely stay […] at this hotel again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the five star review and I am happy to hear you would stay with us, again,
"Upscale Hotel Near Attractions"
Thoroughly enjoyed our stay at Hotel Monaco. The staff was extremely friendly and helpful and we all enjoyed the evening wine hour as well as the morning coffee service. The concierge and front desk staff were helpful with restaurant suggestions. directions to local sites, and in making travel arrangements for our group. Walking distance to local attractions […] and transportation. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for your kind words. And we would love for you to stay with us, again.
Great location - easy to get to BART and Union Square. Rooms are nice. Décor is unique and everything was clean. Public areas could use a re-do as it looks dated. I found it odd that at check out time there was only one person working the front desk when they were close to being sold out. Stood there for 10 minutes just to tell them I was checking out... […] But other than that the hotel was great and I'd stay there again. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Sorry to hear there was only one person there when you were trying to depart. We typically have two people at the desk, but if one of them has to leave for a few minutes, then we are down to one. We try not to have that happen and I am sorry it happened to you. We will keep a better eye on that.
"It was ok"
More downs than up. Up: cute room decor, close to Union Square, free wine and cheese, fast elevators, good tv, fast check in and check out Down: extremely low shower water pressure, moldy shower tiles, stained comforter, housekeeping put the flat sheet over comforter instead of under, little shelf space in bathroomGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yikes. I am extremely sorry to hear about the "downs" during your stay. The shower tile and stained comforter are totally unacceptable and I hope we addressed those during your stay.
Great wine hour. Staff was helpful. SPA was first class. Breakfast marginal.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the kind words about the wine reception, our staff and the spa. I am sorry to hear breakfast did not live up to expectations. I hope we were able to recommend some other spots.
The location of the hotel was great- close walk to lots of fun stuff. The décor and rooms were adorable! Most importantly we loved the free wine happy hours, massages and shopping in the lobby between 5-6p and the free coffee bar in the mornings! I'll now search out this chain of hotels in the future.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am so glad you were happy with your choice of hotels after staying with us. And thank you for attending our hosted manager's wine reception.
"Fantastic, comfortable, friendly!"
My family stayed the weekend after a week in Sonoma. The customer service, especially James the bellman, was second-to-none! The complimentary wine hour was a nice & appreciated addition! THe rooms were clean, quite and comfortable. Housekeeping was very friendly and helpful as well when I asked a couple questions of them. I will for sure recommend […] this hotel & feel very papmered after leaving! Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yay! Thank you for recommending us. And I will make sure to pass on your compliments about James.
Very comfortable and well located within walking distance of mostly everything. Valet Parking was excessive charging me $67 for a minivan when I was told it was to be $59.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear about the parking charges not being communicated properly. Otherwise, I am glad to hear you enjoyed the hotel.
I've been to a lot of Kimpton hotels, but I was really surprised with this one. As soon as I walked in the room, I noticed that the entire room (chairs,TV, furniture, etc.) was covered with dust. There was a problem with the toilet. Everything was so dirty--my wife spent her time cleaning the room instead of resting. Quality of service was decent though--I […] just wish the rooms were a little bit more cleaner. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Oh, no. This is terrible. We typically receive really high scores on our room cleanliness. Please do not hesitate to call us at any point during your stay, if you feel there is something we did not catch. We want to make it right.
"It's an ok hotel, but know you won't like the hood"
We have stayed at this hotel before, but it has been many years. I know it is on the edge of the Tenderloin, which didn't bother me once. However, this time, I didn't like it much. One night we were going to walk home from a restaurant and the manager advised us it would be safer to walk. It really doesn't feel safe. The hotel itself is fine, a little […] bit tired, service is sweet. Their concierge doesn't seem like a professional, maybe a promoted desk clerk? Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear this most recent stay did not meet your expectations. We recently renovated our guest rooms and we are very happy with the results. We are on the edge of the Tenderloin and Union Square. This neighborhood is constantly changing and I really think it has changed for the better over the past couple of years. We do hope you will come back to see us.
I was traveling with a few girlfriends and we picked Hotel Monaco based on the favorable reviews and reasonable rates. We were so glad we did! The bellman, I think his name was Ethan, was super helpful and got our car valeted and bags up to the room. Be warned, valet is $50 per day, but it kind of is what it is in this city. Front desk staff was also […] extremely nice and also recommended some great restaurants and things to do. Our room was adorable and we thought it was plenty big. We also loved having a goldfish! The location is perfect. I wouldn't walk around the area alone at night, but it was fine during the day and right there by all the Union Square attractions. Definitely will stay here again! Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the 5 star review, Molly. It sounds like you and your friends had a great time while you were here. I am so happy to hear that. We hope you can find another reason to come back and stay with us.
"Good location- walk to everything"
My husband and I spent one night the service was excellent they went out of their way to help me when my glasses broke-wine happy hour-close to public transportation -can walk to many San Francisco areas-would definitely stay here againGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Despite your short stay, it sounds like you were able to experience our customer service. Thank you for taking the time to post a 5 star review. We really appreciate it.
Austin at the front desk is incredible! He gave my friend and I several excellent restaurant suggestions. Was very pleasantly surprised to learn that there was a free wine hour every night from 5-6 pm!Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Yes, do not forget, we host a manager's wine reception every evening from 5-6pm. We, also, have complimentary coffee and tea in the living room in the morning. Thank you for the compliments on Austin.
"It was great!!!!"
The service was really good. Hotel was clean and beautiful. Breakfast was really delicious. Great service by Eduardo the waiter!. At the counter, staff tried helping me to get around. Everyone was cordial and kind. I will definitely want to go back..... and the Bar at Hotel Monaco....Just right!Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the kind words about Eduardo. We really appreciate that. And we are glad to hear you enjoyed your stay and the restaurant. We hope you can come back.
Well I was pretty impressed by the hotel when I walked in. They're going for a grand look and achieved it fairly well. Once we arrived to our room and walked in, I was shocked to see that there is literally 2ft on each side of the bed to the walls! I wasn'texpecting a sueit because I didn't reserve one but I did expect to be able to move around a bit. […] It felt more like a walk in closet overall. Luckily we had plans outside of the hotel for both days we were there but it felt "cozy" to say the least when we came home to sleep. Also, if your car isn't anything fancy I would park across the street and down the block at the $10 lot. $59 was my parking at the hotel Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel We don't always have a lot of other options, but I always encourage people to call the front desk if they are not immediately satisfied with their room. We have several different room configurations and we want to make sure you are totally satisfied. So, I am sorry to hear you felt your room was small. But, if you come back to stay with us, we will try to find you something that fits your needs. And there are definitely less expensive parking options in the neighborhood. We are always happy to direct you to other places.
Wonderful stay. Loved the evening wine hour and morning coffee. Our room was in the back and very quite.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Glad to hear you enjoyed our morning coffee and our hosted manager's wine reception in the evening. And I am glad to hear you got a good night's sleep.
I waited 4 hours to check in. Room was not ready and they would not accommodate a later check out.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am so sorry to hear this. Unfortunately, I don't know the specifics of your stay so I will just have to respond with some general comments. Our guaranteed check in time is 3pm. We have been incredibly busy this year and when we are sold out the night before, it is difficult for us to get people in to their rooms early. And in order to accommodate the next guests, we can't always offer a late check out. Again, I am sorry to hear about your experience.
"good room and location"
The room was clean and located very close to union square. I did not use parking however since they charged $52. I parked at the Sutter Stockton garage. It was only about $12 for overnight.Genuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thanks for submitting your review, Sean. We know our valet parking is pretty expensive. We are always more than happy to let you know about other garages in the area, which may charge less. Overall, we try to encourage people to not even bring a car, if they can help it.
"Great location and wonderful boutique hotel"
The beds were very comfortable and the room was cheerfully decorated. Union Square is a great central location. We spent 3 nights and enjoyed it very much.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the 5 star review, Kaye. Glad to hear you enjoyed your 3 nights with us.
"A fine choice very close to Union Square."
My wife and I got a last minute deal through Expedia and felt like it was a good deal. But we were surprised by the additional $52 per day charge to park our car. And if you have to do that don't count on the valet getting your car to you immediately. It took 15 minutes. But it is a nice old hotel with a fine bar, cafe and restaurant in the lobby. And […] we really enjoyed the Italian restaurant recommended by the desk, Fino I think, just one block north. One think we will not miss. . .bay area traffic. Read moreGenuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for your review. Yes, valet parking at hotels in San Francisco is incredibly expensive. There are many garages around us that may offer less expensive options. We offer valet parking as a convenience with 24 hour access and unlimited in-and-out privileges. If you do not need those two things, the other garages in the area might work better for you.
We were on the second floor. The street noise was unbearable. I might have gotten 3 hours of sleep with earplugs. I'm surprised this hotel was rated so well considering it was a little run down.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel I am sorry to hear you did not get much sleep while you were here. We are definitely located in the middle of San Francisco, so there is a lot of city noise. We have many rooms that do not face Geary street and some people consider those much quieter.
"nice hotel with a decent location"
beautiful clean hotel; most of the staff were quite nice; general location in union square is good but i wished it had been a block or two closer to the square. it's also a bit closer to the tenderloins than i would have liked. i would consider staying here again but would probably check prices for hotels with slightly better locations in the union […] square area. Read moreGenuine Hotels.com guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Thank you for the nice compliments on the hotel and the staff. Hopefully, the distance (2.5 blocks) from Union Square won't deter you from coming here the next time.
"Conveniently Located in Union Square"
The hotel is an old fashioned classy hotel with class. Happy Hours, Coffee in the morning and unlimited fresh lemon and orange water in the lobby. The Jacuzzi which is as hot as it should be and Steam room, Gym and Sauna are complimentary. The staff was more than accommodating. I would definitely recommend this hotel.Genuine Expedia guest review
Response by Hotel Monaco San Francisco, a Kimpton Hotel Hi Lynn- I am glad you found our spa. We try to tell everyone about it, but not everyone has time to use it. It consists of a whirlpool, sauna and steam room. They are great to use after a long day of sight seeing or working.
"Excellent experience way to close to danger"
We really enjoyed our stay at the Hotel Monacco over the past week. The only thing I would say is that the Hotel is located very closely to the Tenderloin. The tenderloin is one of the most dangerous locations in san francisco and if you walk only on block south of the hotel you are right in the heart of it. If you stay in this hotel make sure you only […] venture north and east or you will regret you decision instantly. Other than that the staff was great and very helpful. I just wish I would have spoke to someone at the front desk before walking to the asian art museum and running into a women walking down the street holding a bag of her own feces. Read moreGenuine Expedia guest review
"Kimpton Style at the Mother Ship"
Always love the staff at these hotels and the style, feels like adventure as soon as you step inside.Genuine Expedia guest review
"Great location - great nights stay!"
Convenient location, near the redwood room, lots of bars, restaurants all around. Room was clean, super cute, and we had a great time! The walls were a little dusty, as were a few things in the room, but nothing my OCD and I couldn't look past. Will definitely stay there again!Genuine Hotels.com guest review
Great hotel; friendly staff, well maintained rooms. Enjoyed my stay there very much. Rooms are a little small, even for Kimpton standards, but it was still beautiful.Genuine Hotels.com guest review
"nice place but a bit snobby"
Other than a very stern snobbish-seeming British front desk guy, the hotel was pleasing. In his defense, I think that's just the guy's personality. He was helpful when it came down to practical matters. My card wouldnt run for the security deposit (it was slightly bent) so he took cash instead- but not before insisting they didn't take cash several […] times. Read moreGenuine Expedia guest review
"Close to many attractions."
The entire staff was very friendly and more than helpful.Genuine Hotels.com guest review
Having lived in San Francisco for years, I knew the Monaco was in an ideal location for my visit. I really liked getting a 25% discount on the parking fee for having a hybrid car! The staff were all very friendly and ready to help and the wine reception nightly was delightful. My only complaint is that upon realizing I'd left items in my room after […] checkout it took 5 calls from me to get housekeeping to confirm they had my articles. But thank goodness they do! Read moreGenuine Hotels.com guest review
"Clean room, incredible service, & ideal location"
This was my first stay in San Francisco and this was by far one of the best hotels that I have ever been too. No matter where you went within the hotel, people were waiting on you hand-and-foot to assist you. The location is in the heart of San Francisco and is wonderful for anyone who wants to explore the city. The individual rooms were very nice and […] extremely clean. Read moreGenuine Expedia guest review
"A pleasant stay in San Francisco!"
The Hotel Monaco was very centrally located, with easy walking to Chinatown, the Trolleys, shopping and restaurants. The staff was fabulous and extremely friendly and helpful! The rooms were nicely decorated and clean. If I had one concern it would be getting HOT water in the evenings on the upper floors, it takes quite awhile for hot water to reach […] you...about 15 mins.. The morning hours there were no problems. We would absolutely stay here again. Read moreGenuine Expedia guest review
We booked a four-star unpublished hotel in the Union Square West neighborhood of SF on Expedia. We were very pleased with what we got - a classy, comfy hotel with a very warm and welcoming staff. Room was small (smaller than the pictures would suggest) but quiet, clean and comfortable with everything that we could have needed. We checked in well after […] the time scheduled for the complimentary happy hour, but the concierge gave us coupons for free drinks in the bar - a very nice touch, and a nice time. The staff was extremely friendly and accommodating without seeming stuffy. Read moreGenuine Expedia guest review
Very comfortable bed with great sheets. Only drawback was the food in the restaurant, very mediocre.Genuine Hotels.com guest review
"Not what was expected."
Bed was poorly made and sheets didn't fit. TV was not HD, and channels were limited.Genuine Expedia guest review
"Great hotel in a great location."
Personal leisure visit. Staff was nice. This was my 2nd stay at the hotel. Room sizes can vary dramatically but all are well decorated.Genuine Expedia guest review
Loved my stay and will return the only thing I suggest is they get flatter pillows. ALL Staff goes above and beyond. The cleaning lady was so friendly and talked to me in the hall just to make sure I'm having a nice trip.Genuine Expedia guest review
"Great location in the city."
Staff is very friendly and accommodating, quick to help out in any way. Dog friendly hotel, as well.Genuine Expedia guest review
"Perfect for a night out on the town"
great hotel. quirky style. comfy sleeping. missed the coffee maker in the room. but there was a complimentary tea/coffee set up in the lobby. would stay there again!Genuine Hotels.com guest review
"Good condition but no free amanities"
It's good condition but even water bottles, razor were not free of charge. Except of them, it's very comfortable for sleeping.Genuine Expedia guest review
the hotel and restaurant were great, except for the time that one guest brought his 2 dogs to the wine getogether at 5 -to 6 PM and let them run loose. We noticed the one dog even went to the table with the snacks on it and licked around the bowls and no one on the staff seemed to notice or at least didn't say anything.Genuine Expedia guest review
"Convenient to Popular Area"
Very comfortable, dependable eager-to-please staff, small but comfortable room. Excellent choice, close to Union Square, very good attached restaurant and bar.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Very enjoyable stay"
My sister and I stayed here for he weekend to celebrate her 21st birthday. The hotel was very beautiful inside. The rooms were very nice and were kept clean through out our stay. However, what really made the trip special was the staff. They sent us a complimentary bottle of champagne for the special occasion, were very polite, welcoming and helpful. […] We didn't have a single issue with the hotel, it was a perfect weeend with The Hotel Monaco. Read moreGenuine Expedia guest review
Suburb stay with friends in the comfort of a quiet and beautifully appointed room. We loved the various lounge areas in the hotel and the convenience of the hotel to many fantastic dining and shopping options. Will definitely stay at the Hotel Monaco again!Genuine Hotels.com guest review
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