Had a great one night stay. Check in was smooth. My mom is handicap & the room was accessible. When I booked with hotels.com, they told me the room had a walk in shower, but it was a tub. That was difficult for my mom. The room was nice, clean, and spacious. The only suggestion I can think of is keeping the hallway floors vacuumed because that's people's […] first impression. Also, replace toilet paper after each visit. Both rolls in our room on arrival had only 1/4 of tissue left. We ran out by the morning & I had to go find a housekeeper to get toilet paper. Read moreGenuine Hotels.com guest review
"We enjoyed our stay!"
We were pleased with this hotel. It had everything we needed and the staff was friendly and helpful. They had a very good breakfast with lots of variety.Genuine Hotels.com guest review
"GREAT PROXIMITY TO MY FAMILY"
HOTEL AND STAFF WERE GREAT - NO COMPLAINTS - WISH I COULD HAVE MOVED INGenuine Hotels.com guest review
"Great for a business stay"
I can here for an overnight work visit. The staff was friendly, the hotel was clean, and the hot tub was hot. I was happy. There are many bar/restaurants within a ten minute walk, which is perfectly convenient for me. I'll look forward to staying here next time I go to Lewisburg!Genuine Hotels.com guest review
Response by Residence Inn Dallas Lewisville Dear Jesse, Thank you so much for taking the time to let us know about your recent stay. We appreciate all feedback, and I am excited that you enjoyed some of the best kept secrets in Lewisville, TX. We also look forward to your next stay at the Residence Inn Dallas Lewisville. Kind thanks, Brittany W. General Manager
"Great place for a business traveler."
Stayed two nights and loved the friendly staff and clean hotel. The light dinner was a nice touch and the breakfast was very good. Will stay here again.Genuine Hotels.com guest review
Response by Residence Inn Dallas Lewisville Dear Brian, Thank you so much for taking the time to let us know how much you enjoyed your stay at the Residence Inn Lewisville. We are always happy to celebrate exciting feedback from valuable guests like yourself. I will be sure to share how much you enjoyed breakfast, dinner and housekeeping services at our hotel. If you are ever in town please don't hesitate to stop by. We look forward to having you stay with us again when travels bring you back to Lewisville! Sincerely, Brittany Wade General Manager
The pictures of room were creative photography at best. The room was much smaller than we expected but overal we enjoyed the hotel.Genuine Hotels.com guest review
Great stay. Staff were very friendly and helpful. Rooms were clean and very nice. Mattress was a little firm for me. Only negative experience was only one ice machine in the whole hotel and it was not working. However, room had a fridge with an ice maker but it had been turned off so we had to wait for it to make ice to cool our drinks.Genuine Hotels.com guest review
The staff was friendly. The layout is familiar and homey. Its close to all kinds of restaurants, shopping and freeways. Great stay! I'd go back. Workout room was a tad on the cramped side but oh well.Genuine Hotels.com guest review
Staff were very accomodating. Breakfast was yummy. Beds/sleeper sofas were comfortable. The only downside was the indoor pool was unheated, but I received a followup email from the manager, and she promised to have that looked into, as it was supposed to be heated.Genuine Hotels.com guest review
"Not what it stated"
The room differed from what I booked online and the hotel refused to give the room that I booked even after I showed them the room descriptionGenuine Hotels.com guest review
Good location, clean room, nice breakfastGenuine Hotels.com guest review
"Great hotel, poor corporate actions"
05/05/14 klif01 Denver, Colorado
I first have to say Joe the manager and the various other staff I had the pleasure interacting with bend over backwards for everyone! I was there for three weeks and saw them treat everyone with care. Marriott gave my room reservation away to someone else when they overbooked. If you can imagine the frustration arriving and being sent elsewhere to a hotel. They did everything they could to make the situation better and I do not blame the hotel for giving my room away. They paid for my night elsewhere, gave me a bottle of wine, and had a six pack of craft beer waiting for me the next day when I actually got back from work. They even gave me an additional credit to my Marriott account. I wish I could remember the name of the black gal who was working every evening when I got back from work. Does she ever get a day off? She was always so welcoming and cheerful to come "home" to. I hope you give her a raise since she also had to give me the bad news y'all gave my room away.
"Best Stay in Dallas Yet!"
05/04/14 mega04 Louisiana
Just returned home from our weekend trip to Dallas (Lewisville area), and made sure to come straight to the computer to write this review. We were in town to visit my brother in law to see the new house that they built and I needed to find a place to stay that was close by. I can't say enough about the friendliness of the manager and staff, the cleanliness of the room, the size and amenities of the room/hotel. The (free!)breakfasts choices are great, no need to venture out for breakfast. Although we did not get to participate in the cocktail hour if its anything like breakfast I'm sure its wonderful. There are plenty of places to dine out around the hotel, as well as places to shop. And on check out the manager even gave us a few waters and snacks for our trip home! This will be our new home away from home when we visit my brother in law from now on!
04/29/14 Sandra B Walhonding, Ohio
Great place to stay, very clean and quiet. The staff was very friendly and wonderful. Breakfast was ok, nightly dinner was great. Patio was very nice to sit outside. I can't complain about anything concerning this stay.
"A wonderful experience!"
I didn't know what to expect when I first arrived because it was my first time in Texas but as soon as I walked in the door I was greeted with smiles and wonderful conversation! The rooms were nice and comfortable. The bathroom was clean but the fan was a bit noisy when turned on (my only complaint) . The front desk service was superior! But it was one person that stood out among the rest which was Ms. Jazzmine. She always greeted with a smile, very courteous and gave great destinations that me and my daughter enjoyed! I will be going back to stay there whenever I'm in town based off her service alone!
04/10/14 vikinggoddess Colorado Springs, Colorado
I've stayed here several times, and have had no major issues until today. It's an older hotel but reasonably clean. We checked in to our room, and as we got settled noticed that there were ants behind and around the nightstand in one room of the suite. About an hour later, there was a knock on the door and I promptly got up to answer; by the time I crossed the room the door was already opening and a young man in a Residence Inn polo shirt (no badge or any attempt to identify himself) walked into the room. I expected a surprised apology and a quick exit, but instead he strode past me and announced "I'm checking the phones, we just got new ones and some need face plates." He walked into one bedroom of the suite, then through the living room, looking at the phones but also quite possibly looking at all of our possessions, and then into the other bedroom where my husband was lying on the bed - and actually leaned over my husband to look at that phone! He said he was going into the hall and then would be right back - and I asked him not to return until after we had checked out the following day. It was just very strange. We promptly booked a room at a different hotel and left. We are reasonable people, and not terribly picky when it comes to hotels. We hope for clean sheets, a pleasant smell, no insect infestations, and nobody barging into the room unannounced. The entire situation was so uncomfortable that I will absolutely not be staying at this hotel on future trips to the area.
04/09/14 vacationrooms Flower Mound
Had a great stay at this location. We came home from a weekend trip and our home was flooded so our insurance company made arrangement for our stay at this location. The complete staff was very polite and considerate and never hesitated to acknowledge us as we came in and left the premises. Our suite was very nice and clean, the bed was very comfortable and the suite was decorated very nicely with all the ammenities of home. Breakfast and the nightly happy hour was a plus too, as we did not have to spend much on eating out. I would recommend this place to anyone and also would let everyone know that these properties provide "room at the inn" hospitatlity during the holidays and people in need of a room.
"Excellent Customer Service!!!!!!"
04/01/14 Kawaina D Lubbock, Texas
We were in Dallas , Tx for Spring Break for a basketball tournament . From the moment we stepped in the door we were greeted by front desk agent Jasmine. Her warm smile and kind efficient checkin was exceptional. I noticed that entire staff were very friendly and offer additional service. The next morning I was able to come in contact with the GM Ms. Brittany Wade. I was very impressed that my son asked for a basketball and she immediately dropped what she was doing and gave it to him. My son told me she was very engaged with him by talking to him about basketball. Not only did that make me and his dad happy but Janoel said she allowed me to express my love for basketball. We will definitely recommend Residence Inn in Lewisville to our family and friends. And this is our new home when we come back to the Dallas area.
03/19/14 MIBS98 Bangkok, Thailand
Met immediately by friendly and helpful service at the front desk. Recognized for my Marriott Rewards status and given water and invited to grab some chips or cookies. Room was very nice, clean and looked relatively new. Breakfast was good, wide variety of foods to choose from. Good location as well, plenty of shopping and restaurants nearby. Definitely would stay here again if in the area.
"Truly a home away from home"
12/21/13 DML2014 Tulsa, Oklahoma
We've stayed at many Residence Inns and have always had great experiences with them. This was no exception. Comfortable, clean, and Nakia (front desk) was so friendly we felt right at home from the minute we walked in.
"Excellent Place to Stay"
11/22/13 Stan G San Antonio, Texas
I always stay at this location when I am in the Dallas area because they are the friendliest place i have stayed at in the 15 years that i have traveled to Dallas. I have stayed at numerous locations before finding this hotel. Just an example, my recent stay, Tavia took care of my room and left me a personal hand written note hoping that I have a good day. This personal touch is what keep me coming back.
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