"Charged 2 times"
I was upset the hotel charged my debit card for 110 dollars when I already had paid for the room thru hotels.com. It took 3 days for my funds to be available.Genuine Hotels.com guest review
Very clean, big free breakfast and friendly staffGenuine Hotels.com guest review
"Nice hotel close to the mall."
The staff was very friendly and helpful. The room was very nice. It was better than we thought it would be. Very quiet. Very clean. We had the best experience we have ever had at a hotel. Thanks!!!Genuine Expedia guest review
Had a great one night stay. Check in was smooth. My mom is handicap & the room was accessible. When I booked with hotels.com, they told me the room had a walk in shower, but it was a tub. That was difficult for my mom. The room was nice, clean, and spacious. The only suggestion I can think of is keeping the hallway floors vacuumed because that's people's […] first impression. Also, replace toilet paper after each visit. Both rolls in our room on arrival had only 1/4 of tissue left. We ran out by the morning & I had to go find a housekeeper to get toilet paper. Read moreGenuine Hotels.com guest review
"We enjoyed our stay!"
We were pleased with this hotel. It had everything we needed and the staff was friendly and helpful. They had a very good breakfast with lots of variety.Genuine Hotels.com guest review
"GREAT PROXIMITY TO MY FAMILY"
HOTEL AND STAFF WERE GREAT - NO COMPLAINTS - WISH I COULD HAVE MOVED INGenuine Hotels.com guest review
"Great for a business stay"
I can here for an overnight work visit. The staff was friendly, the hotel was clean, and the hot tub was hot. I was happy. There are many bar/restaurants within a ten minute walk, which is perfectly convenient for me. I'll look forward to staying here next time I go to Lewisburg!Genuine Hotels.com guest review
Response by Residence Inn Dallas Lewisville Dear Jesse, Thank you so much for taking the time to let us know about your recent stay. We appreciate all feedback, and I am excited that you enjoyed some of the best kept secrets in Lewisville, TX. We also look forward to your next stay at the Residence Inn Dallas Lewisville. Kind thanks, Brittany W. General Manager
"Great place for a business traveler."
Stayed two nights and loved the friendly staff and clean hotel. The light dinner was a nice touch and the breakfast was very good. Will stay here again.Genuine Hotels.com guest review
Response by Residence Inn Dallas Lewisville Dear Brian, Thank you so much for taking the time to let us know how much you enjoyed your stay at the Residence Inn Lewisville. We are always happy to celebrate exciting feedback from valuable guests like yourself. I will be sure to share how much you enjoyed breakfast, dinner and housekeeping services at our hotel. If you are ever in town please don't hesitate to stop by. We look forward to having you stay with us again when travels bring you back to Lewisville! Sincerely, Brittany Wade General Manager
The pictures of room were creative photography at best. The room was much smaller than we expected but overal we enjoyed the hotel.Genuine Hotels.com guest review
Great stay. Staff were very friendly and helpful. Rooms were clean and very nice. Mattress was a little firm for me. Only negative experience was only one ice machine in the whole hotel and it was not working. However, room had a fridge with an ice maker but it had been turned off so we had to wait for it to make ice to cool our drinks.Genuine Hotels.com guest review
The staff was friendly. The layout is familiar and homey. Its close to all kinds of restaurants, shopping and freeways. Great stay! I'd go back. Workout room was a tad on the cramped side but oh well.Genuine Hotels.com guest review
Staff were very accomodating. Breakfast was yummy. Beds/sleeper sofas were comfortable. The only downside was the indoor pool was unheated, but I received a followup email from the manager, and she promised to have that looked into, as it was supposed to be heated.Genuine Hotels.com guest review
"Not what it stated"
The room differed from what I booked online and the hotel refused to give the room that I booked even after I showed them the room descriptionGenuine Hotels.com guest review
"Great people, comfortable place"
03/26/15 JGF621 Milford, Massachusetts
The people at this hotel make it a pleasure to stay. From management to everyone else (including Kervana at the front desk) went out of their way to make our stay pleasant. We had our three year old grand-daughter with us and they made her day with a little gift. The social hour was very nice. Service was great and offerings were nice. Marriott is changing their standard, we're told, and they should just use this hotel as their model. (We've had some disappointments at another Residence Inn that interpreted the standard differently.) Everything else was good. Room was comfortable, beds were fine.
"First time and it won't be the last"
03/15/15 Wacoans Texas
I have never stayed in a Residence Inn before, but I will definitely be considering it as my first choice of hotels. The room prices were very affordable and above average in value. The breakfast options were great. Very friendly staff greeted and welcomed us each day. The indoor hotel pool and hot tub were well-maintained and a great temperature. There was a "social hour" in the evenings during the week that was nice. The bathrooms were a little small, but completely adequate. The beds were good and I slept well. We went during spring break and I was surprised how quiet the rooms were.
"Extremely Disappointed, Room booked over 6 months ago given away less than week before visit!"
11/24/14 Cassbella Bentonville, Arkansas
I have been a very LOYAL Marriott member over the last 15 years. For the last 5 years I have stayed at this hotel in Lewisville the week of Thanksgiving. I always book a 2 bedroom suite to accomodate my family that is traveling from out of state. We really enjoy the 2 bedroom option as it gives us privacy with separate bedrooms but also provides a common living space to gather in the mornings and evenings as a family. This is the entire reason why I chose Residence Inn over another Marriott property for the 2 bedroom option! Less than 1 week before my upcoming visit this week I was informed via EMAIL Marriott didn't even have the courtesy to call but sent an email with this description.......We are reaching out to you regarding your reservations. Do to some unexpected stay-overs, we unfortunately will not be able to accommodate your request for a double bed room. However, we are able to accommodate you into two single bedrooms at the price of one. If this does not meet your accommodation needs, we will be more than happy to assist with finding a hotel that can meet your request. I called and spoke to the manager Joe, he was UNABLE to help me book another Residence Inn with a double bedroom option in the DFW vicinity. This has left my family in a major bind during a holiday week where most holidays are booked! This experience has left a horrible taste in my mouth for Marriott. This is no way to treat loyal Marriott customers including Marriott Reward Members! Be warned when booking this hotel, even 6 months + out you may find yourself receiving an email less than 1 week before your arrival stating your room is NOT available.
11/09/14 Felipe R
The Residence Inns are never a disappointment. They are always huge, spacious, relaxing and just great. The modern ammenities, cleanliness and relaxing atmosphere with pools, business center to easily print things and social events and dinner are great. We always get greeted warmly, service is great and we never really have any complaints. We recently stayed at the Grapevine Gaylord, and I was not thrilled. I'd prefer the Lewisville Residence Inn any day. I have made this my hotel of choice when staying in Lewisville, and other locations are also just as excellent. Will definitely stay here again.
11/08/14 Upaunoz Quemado, New Mexico
Was disappointed. Not your typical Marriott property. Got in at 1:30 am and the air conditioner was broke. They did fix it the next day but the fact that it was broke in the first place was concerning. The bed was not the usual comfort that I see with these properties. Everything was clean tho.
08/09/14 Barry B Lewisville, Texas, United States
My Sister-in-law decided to visit my family for her birthday. She lives in New York City. She wanted to stay in the same place that she was at for my son's wedding over a year ago. So, we booked it. Then, her oldest daughter decided to come. And then, the other daughter was coming. We called the Residence Inn to change the reservation to a two bedroom. This place is very accommodating. They arrived, unpacked, and swimming pool was calling. It was so relaxing. The rest of the family arrived later. They all sat outside at the large porch with a couch and chairs, plus a long table where they talked and had a few beers. It was a nice family gathering. We even had dinner at the Inn. The next morning started my Sister-in-law's Birthday. To her surprise, her oldest son arrived for breakfast at the Inn. A great way to start a day. All the kids went in every direction with family members sightseeing. The adults did there thing. At night, all met for dinner and swimming. The pool is great. The hot tub was even better. The two bedroom room worked out great. My Sister-in-law's family was together with my wife. They spent the whole night talking. This went on for 2 more days. This Residence Inn had the best accommodation, breakfast, dinner, and gathering places at the same facility. This place has a mall for shopping directly behind it. Good for the mall walkers too. One of the kids used the exercise equipment in the hotel. I highly recommend this Residence Inn of Dallas in Lewisville, Texas if you're visiting, vacationing, or having a family gathering. It's close to the airport, shopping, and dining. Most shopping and dining is within a few miles from her. It's located at the crossroads of I35, StHwy 121, and the George W Bush highway. Your minutes away from most anything in the north Dallas area. I keep coming back to this Residence Inn because it's a great place to stay. The staff is extremely courteous and helpful. You don't need to find a place for breakfast or dinner if you don't feel like going out. Enjoy your stay and best wishes.
"Great Hotel with Friendly Staff"
07/25/14 Haesun C Dallas, Texas
One of the best hotels I've stayed at in Dallas. I was here for a few weeks and had no problems. Every one of the staff were always welcoming. There are complimentary breakfast AND dinner. The dinners were from Monday thru Thursday 5:30-7:30 with a different meal everyday. There were a small salad bar, wine, beer, etc. The best thing for me was having LA fitness right across the hotel. It was in walking distance so I was able to go to my local gym in such a convenient way. Overall, it was such a great stay for me and my family we wouldn't be able to forget!
"Great hotel, poor corporate actions"
05/05/14 klif01 Denver, Colorado
I first have to say Joe the manager and the various other staff I had the pleasure interacting with bend over backwards for everyone! I was there for three weeks and saw them treat everyone with care. Marriott gave my room reservation away to someone else when they overbooked. If you can imagine the frustration arriving and being sent elsewhere to a hotel. They did everything they could to make the situation better and I do not blame the hotel for giving my room away. They paid for my night elsewhere, gave me a bottle of wine, and had a six pack of craft beer waiting for me the next day when I actually got back from work. They even gave me an additional credit to my Marriott account. I wish I could remember the name of the black gal who was working every evening when I got back from work. Does she ever get a day off? She was always so welcoming and cheerful to come "home" to. I hope you give her a raise since she also had to give me the bad news y'all gave my room away.
"Best Stay in Dallas Yet!"
05/04/14 mega04 Louisiana
Just returned home from our weekend trip to Dallas (Lewisville area), and made sure to come straight to the computer to write this review. We were in town to visit my brother in law to see the new house that they built and I needed to find a place to stay that was close by. I can't say enough about the friendliness of the manager and staff, the cleanliness of the room, the size and amenities of the room/hotel. The (free!)breakfasts choices are great, no need to venture out for breakfast. Although we did not get to participate in the cocktail hour if its anything like breakfast I'm sure its wonderful. There are plenty of places to dine out around the hotel, as well as places to shop. And on check out the manager even gave us a few waters and snacks for our trip home! This will be our new home away from home when we visit my brother in law from now on!
04/29/14 Sandra B Walhonding, Ohio
Great place to stay, very clean and quiet. The staff was very friendly and wonderful. Breakfast was ok, nightly dinner was great. Patio was very nice to sit outside. I can't complain about anything concerning this stay.
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