Beds and linens were wonderfully comfortable.Genuine Hotels.com guest review
"Inviting room, comfortable bed"
I enjoyed my stay in this new, clean hotel. The decor was pleasant to the eye and my bed was comfortable with a white duvet cover and soft fluffy pillows. The lobby and breakfast area where thoughtfully laid out with couches, tables and a bar type eating area. The food served at breakfast was more than the norm. We usually stay a little closer to UT, […] but for the price and comfort I'd drive a few minutes more. Read moreGenuine Hotels.com guest review
We were on the 6th floor and never heard a car outside or a person in the hall. Excellent customer service. Quick check in.Genuine Hotels.com guest review
Very Nice. Staff was wonderful .Genuine Hotels.com guest review
I enjoyed almost everything about my stay. Friendly front desk staff, very comfortable room, and it was located in a great spot; just a short drive to shopping and Lake Austin. My one issue with my stay was the morning of check out (which is at noon). Housekeeping came knocking at my door at 11:15 am. The staff member had a smile on her face, but her […] face also came across as "would you please leave now so I can turn over this room." I politely told her we would be leaving at noon & that was the end of the encounter. There was no rudeness, but this had never happened to me before and it just caught me off guard. Read moreGenuine Hotels.com guest review
"Right where you need to be"
It was a last minute stay and worked out perfectly wonderful.Genuine Hotels.com guest review
Highly recommended, staff and management are excellent!Genuine Hotels.com guest review
"Clean, Comfortable, & Inexpensive"
The hotel staff was extremely accommodating and friendly. We were able to check in early and check out late. The room was clean and very comfortable. We would definitely stay here again.Genuine Expedia guest review
We enjoyed staying there. Have been there before and will use it again if we can. Good location and comfortable bedsGenuine Hotels.com guest review
"Good hotel, friendly staff"
This was one of our better hotel stays! The staff was incredibly friendly and helpful. On the way up our little one got carsick and while this hotel did not have a washer/dryer we were able to go next door to Homewood Suites and use their equipment with no problems at all. The breakfast was good and kept well stocked through the morning, my husband, […] son and myself all went down at separate times and had not trouble getting the things we wanted. My biggest complaint is the floors in our room were in desperate need of cleaning! The carpets felt sticky and our feet were black from walking on it. However, the beds were clean, as well as the rest of the room (bathroom etc.) and that's what really counts. If we return to the area we will definitely stay there again. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Enjoyed the stay. Hotel was clean and the room was roomy and comfortable. Beds were great!Genuine Hotels.com guest review
Very comfortable and well kept hotel. The front desk service was amazing and my stay there was extremely relaxing. I will definitely stay there again. :)Genuine Hotels.com guest review
Employees were very helpful and very cheerful. Willing to help and service you. Room was great had a decent view, but be careful if you use the pool. The card reader may not work, and then you will have to rely on someone passing buy. Breakfast was your standard hotel breakfast. Overall I would stay there again. Actually this was my 2nd time at this […] Hotel. Read moreGenuine Hotels.com guest review
no complaints here. would stay againGenuine Hotels.com guest review
"Good place for a short stay"
We stayed just one night before heading home and overall it was fine. The room was clean and the beds were comfortable. The breakfast was ok but we've had better. Our complaint at breakfast was the juice was watered down and food was running low around 9am and breakfast is suppose to go til 10am. We headed down to the pool in the evening and it was […] pretty dirty with bugs and whatever else floated in it but that may be due to the recent rainstorm that was there. Also mosquitoes came swarming to us, but we are mosquito magnets, so we just heading back to the room. The room is in a great location close to shops and restaurants. There is construction close by so we woke up to sounds of machinery. Overall its a nice hotel for a short stay. Read moreGenuine Hotels.com guest review
"Saved the Day"
AC was out in the new apartment and the hotel was perfect.Genuine Hotels.com guest review
Great hotel for the price i paid. Paid twice as much the night before for the Howard Johnson which was not up to par with the Hampton. Highly recommend staying here if you need to be in the northwest area.Genuine Hotels.com guest review
There was such a great welcoming but when things started to go wrong the sincerity became less and less. I had to actually ask for compensation after my room became not hospitable due to a broken air conditioner. The second room I had was extremely loud with footsteps above me ALL night long. The bed was very comfortable and the location was great!Genuine Hotels.com guest review
Brie Jackson was there young lady there when we checked in and she was extremely friendly, helpful and polite. She said hello as soon as we walked in and continued to acknowledge everyone that came in. She is very good at multitasking and kept us informed of the progress of checking in and explained all of our options and everything your hotel had to […] offer. Brie was even helpful in suggestion a place to eat and gave us directions to the restaurant. The room was very clean, well stocked and peaceful. The air conditioner worked great which was a blessing since our stay was in mid July and it was extremely hot. The breakfast was delicious and was very impressive in the selection of food and drinks you offer. Thank you for the amazing rest, good breakfast and excellent hotel staff member Brie Jackson. Read moreGenuine Expedia guest review
"Enjoyed my stay"
Even though I had an issue booking the room in my mobile phone they were very accomidating! Nice room, very friendly night staff! Enjoyed breakfast both mornings of my stay. Perfect location for my trip! Thanks for the good nights rest.Genuine Hotels.com guest review
"Excellent, no complaints whatsoever. Great staff."
Room was very very clean, breakfast was nice. Staff made sure you had everything you needed. Booking was smooth with no problems. Can't say the same for the one by the airport, they took my money and still haven't paid me yet. But anyways this on the northwest Austin is excellent.Genuine Expedia guest review
Clean and nice place....warm and fresh breakfast....I will surely come and stay again next time visiting Austin!Genuine Expedia guest review
excellent great staffGenuine Hotels.com guest review
"Almost perfect... Almost."
Great location! We selected this hotel for its location. The room was very clean and comfortable however, the AC was definitely not working properly. I had to get up twice in the middle of the night after waking up very hot. It felt like the fan ran constantly but did not get cool. Very disappointed! We also had an unexpected guest. We slept in after […] having a pretty late night when we had a knock at the door around 8:30-9:00 am. Before we had a chance to get out of bed, someone used the key and opened our room!!!! I was shocked! I knew it was the cleaning staff because I could hear them in other nearby rooms. Other than those 2 issues, we had a nice but short stay. Read moreGenuine Expedia guest review
"Will not return"
The room was not impressive, but what you would expect for $99 a night. The free breakfast was lousy, and the staff was not knowledgable about the hotel rooms. There is no DVD player in the room so if you wanted to watch a movie at night, you need to bring an HDMI cord. Will not returnGenuine Hotels.com guest review
"great place to stay"
Out room was great. The staff was very helpful, Great place to stay with young children.Genuine Hotels.com guest review
"Right for the Price"
I took advantage of a great deal and for the price I got a clean room with plenty of space. Standard hot breakfast was good. Unfortunately, the weight room a/c was either not working or set at a cool 85 degrees. Also, hotel.com had a computer glitch that allowed them to book rooms that did not exist so I did not get the double queen I wanted. Luckily, […] I was able to get a room. Some did not. Read moreGenuine Hotels.com guest review
"comfortable room, reasonable price"
We needed a quick place to rest on a little family visit. It was nice, breakfast was good -- typical Hampton. I was irritated when it was explained to me in great detail that I would not be earning honors points because I booked through this site. I already knew that, but it was $30 cheaper. I would stay here again. It was the nicest place for the money […] in the Austin area that night. Read moreGenuine Hotels.com guest review
We liked the friendly and professional assistance. Also, we had a clean and fresh room. The breakfast was good and the staff was very was right there to replenish food or other items. They also kept the area very clean.Genuine Expedia guest review
"The most frendly and excellent customer service"
Beautiful,clean,great customer service. 15 minutes from Downtown.You will save yourselves lots of money!!Genuine Expedia guest review
Had a great time from moment we walked into the hotel...Genuine Expedia guest review
"A Lot For the Money"
Stayed here with the family for one night. Quiet, clean, and decent breakfast. Will stay here again on future weekend trips to Austin.Genuine Expedia guest review
"Easy to get to"
The hotel was very easy to find...had no problem at all!Genuine Expedia guest review
"Great service and hot breakfast"
Everyone was nice at the hotel. Once we entered our room, the temperature was 79. After several minutes it rose to 80 having 4 people in the room. We adjusted the thermostat but after an hour and a half we contacted the front desk due to our room not cooling. They immediately came to correct the problem. We ended up moving rooms, and they gave us a […] bag of snacks and comped our room. I would have to say this is the best customer service we have ever received from hotel staff. The following morning when I inquired to ensure our card would be refunded as what was stated to us the previous night, the gentleman was not aware. He promptly stated he would retrain his staff and would e-mail Expedia to initiate our refund. Breakfast with sausage, eggs, biscuits, gravy, fresh fruit, etc was a plus. If we are ever in the area again, we will definitely stay here. Read moreGenuine Expedia guest review
"Enjoyed My Stay"
My Famliy took a July 4th weekend trip. The location was great and the hotel was very clean. The beds were very comfortable. I enjoyed the hotel having fresh water and fruit in the lobby at all times. I would for sure stay again. There was a mix up with our reservations but Rose and Michael were very helpful and made the stay great.Genuine Hotels.com guest review
Awful and rude never again !!Genuine Hotels.com guest review
"Lake Travis Getaway"
We thought the rooms were fabulous, perfectly decorated, high end Neutrogena bath products and enough towels etc. Ice machine was convenient to fill up our ice chests as well. The breakfast was very good with lots of variety and fresh fruits,oatmeals, cereals, baked goods and eggs both scrambled(powdered so not that great) and hardboiled. Several juice […] and tea/coffee options. The main lady overlooking the breakfast area was so polite and considerate. We will choose this Hapmton Inn again when in town! Read moreGenuine Hotels.com guest review
Room was kind of musty. Facilities looked worn. A/C did not work all that well. Someone siphoned gas out of my car overnight.Genuine Expedia guest review
"Nice hotel, friendly staff"
We were in town for X-games at Circuit of the Americas, which ia off of 183. So it was pretty convenient freeway access, although COTA is about 25 milea away. The ataff was very attentive and helpful. The breakfast buffet (included) was levels above what expected. Would stay here againGenuine Hotels.com guest review
"comfortable and quiet"
This was my first visit to the Hampton Inn Arboretum but I don't think it will be my last. The staff is attentive and friendly and the rooms are comfortable and immaculately clean. It appears that a lot of thought went into the the design of the rooms. No clutter and everything is located just where it should be - reading lamp next to the chair, outlets […] for chargers, closet behind the full length mirror, etc. I even got a call to my room 15 minutes after my arrival to check if "everything was to my satisfaction." Yes, yes indeed it was. Read moreGenuine Expedia guest review
The staffs are very friendly. Good quality of service.Genuine Hotels.com guest review
"Good central location"
Ended up with an accessible room, the room was muggy and the carpet was yucky. Hotel was great, breakfast was wonderful, just wasn't happy with the room.Genuine Hotels.com guest review
"Felt like I was at a "rich people" hotel"
The manager was so attentive I was afraid I was in the wrong hotel. It was the best service I had ever experienced.Genuine Hotels.com guest review
Only three minor issues were that the ice machine and coke machine were empty/not working all three nights of the stay. and would suggest a ceiling fan in rooms since no matter how low the thermostat was once the A/C kicked off room would get hot.Genuine Expedia guest review
Overall great stay.Genuine Hotels.com guest review
"Clean and nice but..."
The room, bed, bathroom, breakfast & service were all excellent. It was a bit pricey, and most hotels that are $80 a night cheaper have a fridge & microwave in the room, however. Overall we were happy though.Genuine Hotels.com guest review
"Nice rooms and clean too!"
This was a very, nice motel, clean and secure. Breakfast was yummy with a lot of choices. Pool area was excellent place to visit and play.Genuine Hotels.com guest review
"Nothing to say , just excellent BRAVO Hapmton Inn"
everything was just excellent, the room services, the breakfast, no neighbor noise. everything was just perfectGenuine Hotels.com guest review
Excellent service & excellent location. Eggs in breakfast needs to be improved.Genuine Hotels.com guest review
We had a lovely time during our stay. Breakfast aplenty. Quiet rooms. Good location. PS It was a pleasant surprise to encounter a native German speaking hotel employeeGenuine Hotels.com guest review
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