"Clean, Friendly staff"
A bit out of the way, but inexpensive, clean and comfortable.Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek Thank You for your review, we appreciate it and look forward to your next visit. John Mattinson Guest Service Manager
"Needs upgrading - I was expecting more"
Front desk was helpful and pleasant - changed our room easily from 2 double beds to 1 queen (as we were staying as a couple) Breakfast was okay. Room was small and clean and decent - I was expecting more than decent.Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek Good Morning, and Thank You for your review. It's so great to hear the Front Desk Staff was meeting and exceeding your needs we will definitely communicate your positive feedback to them. With regards to expecting a little more than decent we couldn't agree more within the next 45 Days every room in the Hotel will be getting all new Furnishing. We hope news of this nature will entice you to visit again. Sincerely; John Mattinson Guest Service Manager Quality Hotel Hamilton
"Hard to get to from highway"
Staff was efficient but not out of the way freindly Breakfast was exactly the same both days but good Rooms were clean Good for the priceGenuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek Dear Marty Thank You for your feedback with regards to your stay, we will pass on your comments to our Staff to ensure they know what our customers our feeling. We our pleased you enjoyed your stay and hope to see you again real soon. GSM John Quality Hotel Hamilton
"6 min drive to job site."
I'm never thrilled to have to work so far away from home that I must stay overnight, but this hotel gets full marks. I was met by the Manager who struck the perfect impression of "Genuine" without falling into the too easy trap of "Obsequious". A fine fellow. Easy to trust. Everything was fresh & new, modern, and ultra clean. The Chambermaid (Irene, […] by her card) was a professional, to be sure. The condition of the room was flawless. The only noises I heard were the respectfully muted sounds of other tradesmen rising as early as myself in the pre-dawn hour. A 6 minute drive to work is a fine thing. Read moreGenuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek Thank You for this Great Review of our Property, be assured we will communicate your comments to the staff and they will be as thrilled as I am that we are meeting our Customers needs. John Mattinson Guest Service Manager Quality Hotel Hamilton
Efficient friendly staff, room in need of a little makeover and upgrade.Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek Thank You Neil for your review, the Staff will be informed of your comments and I'm sure will be glad to hear all there hard work is being recognized. We will communicate your other concerns with senior management and owners . John Mattinson Guest Service Manager Quality Hotel Hamilton
"Garbage stay with a garbage resolution"
The hotel was kind of stuck into a weird little corner in behind a plaza and a bit difficult to find. The real issue came when the group of hockey players that were in the rooms around us ignored hotel securities multiple warnings and continued to keep the 4th floor awake until 3am in the halls talking banging doors, sprinting back and forth. What did […] the hotel do? 'Oh, we've always got at least one troublemaker...' Really? Uhh, do something about it? Won't be staying there ever again. Read moreGenuine Hotels.com guest review
The rooms where pretty decent for the price. One of two elevators was working. The location is next to a scrap yard and industral shops with no road access from main drag. The resturant attach had terrible food with a wait time of about 30 minutes for club sandwiches and a burger with fries. We where 2 of 4 people in resturant at the time. We probably […] wouldn't stay there again. Read moreGenuine Expedia guest review
After travelling for 10 hours, it was nice to experience a quick and efficient check in. The continental breakfast was amazing, food was plenty, a lot of choices and taste good! Great, friendly staff!!!!!!Genuine Expedia guest review
I enjoyed staying at the holiday inn. My friends and I. Had a great time staying at the hotel. I would stay there again,Genuine Hotels.com guest review
It was my second time staying here. For the price it is good. The room was extremely warm and was unable to adjust the heat. Had to turn on the A/C on a cold December day. Staff is very friendly and the overall cleanliness is good. I would stay there again.Genuine Hotels.com guest review
would recommendGenuine Hotels.com guest review
would recommend, clean.Genuine Hotels.com guest review
would recommendGenuine Hotels.com guest review
clean, would recommendGenuine Hotels.com guest review
Friendly staffGenuine Hotels.com guest review
The hotel has an old feel about it, but it was clean and the staff were friendly. The included breakfast had plenty of items. Right at the QEW so convenient to get back on the highwayGenuine Hotels.com guest review
Ok, considering the price. Fridge absent and the hotel could use some refreshing, especially getting rid of carpeting in rooms. Had to evacuate around midnight on Sunday night because of fire alarm, which turned out to be false; probable system malfunction. We did not hear one word of apology from the hotel staff for the incident.Genuine Hotels.com guest review
would recommendGenuine Hotels.com guest review
"it is near the shopping mall and high way tehre"
All the place is very clean and confident, the lobby is adorable.Genuine Expedia guest review
"summer holiday break"
Hotel was clean comfortable 1/2 way between toront and niagra falls close to jcmunro airport great staff goodtimeGenuine Expedia guest review
"Not family freindly"
The hotel cators to the construction industry, rail workers ect. Yes the hotel is always booked not really suited for a family.Genuine Hotels.com guest review
"Must try this treasure in east Hamilton."
Excellent place to stay. Staff is very friendly and helpful. Very comfortable lodging. Great hot breakfast buffet. Excellent family eating restaurant on site. Very convenient to get on commuter roadways.Genuine Expedia guest review
"quiet, convenient to Hamilton and Toronto"
rooms were clean; hotel was accommodatingGenuine Hotels.com guest review
The bed was very comfortable. Good breakfast included for free.Genuine Expedia guest review
Was very pleased with my stay! Great service very clean rooms lots of choices for their continental breakfast.Genuine Hotels.com guest review
Comfortable night. Good breakfast. Business Centre was handy too, as I needed to re-edit and print some documents ahead of a meeting.Genuine Expedia guest review
all was fine, but the shower ceiling was peelingGenuine Hotels.com guest review
Good for the night I was there!Genuine Hotels.com guest review
overall everything was good, breakfast was awesome and am looking forward to book with you in the near future and am going to recommend my friends.Genuine Hotels.com guest review
"GReat hotel and stay!"
Staff was incredibly helpful! Everything was great!Genuine Expedia guest review
"Hotels dated but cleanliness & service were great"
Would stay there again on my next business tripGenuine Hotels.com guest review
We had an awesome view better than the description online. Nice fast check even though it was 2:30am clerk was courteous in spite of the late hour.Genuine Expedia guest review
"Great hotel , great staff and well priced"
Great stay very enjoyable and convenient. Highly recommendedGenuine Hotels.com guest review
"met our needs"
Just an average hotel. But the location met our needs and the staff were very efficient. Thanks.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Staff were friendly and first impression of the hotel was great. Rooms were par and the hotel was nice and clean. Only complaint was the location. Kind of hard to get to as it is located in an industrial park. And there are no bars in the vacinity of the hotel.Genuine Hotels.com guest review
"Great stay on short notice."
when you book a room here, ask for a single bed and you will most likely get a jacuzzi suite. We did and it was a pleasant surprise.Genuine Expedia guest review
"Stay was pleasant; just don't expect any extras"
Staff were very pleasant and helpful; we had a room with a 2 person whirlpool tub; unfortunately the motor to operate the jets was so loud we had to turn it off to hear each other speak; nice walk in shower but shower head could have used a cleaning to increase the pressure and amount of water coming out; hotel had many families "socializing" in the […] halls, however, everything was very quiet after 11pm; bed was comfortable but recommend bringing own pillows - ours were very lumpy as were friends pillows who also stayed at the hotel; good parking; location is in an industrial park area of Stoney Creek; overall the hotel stay was pleasant; just don't expect extras. Read moreGenuine Expedia guest review
"The hotel was good"
The hotel is located in an industrial area, it is a bit tricky to navigate the entrance but once there everything was very good. The hotel is not far from Lake Ontario - you need a car.Genuine Hotels.com guest review
Clean quiet comfortable the breakfast is convenient but limitedGenuine Hotels.com guest review
"Really Great stay."
Everything was fine. Clean room, clean lobby, nice front desk help, free parking, great free breakfast. Only one minor thing just so if you are very picky, in our room the white floor tiles in the bathroom have white grout that looks sort of greyish blackish now, and a few cracked tiles in the tub, but no big deal. Like I said everything other than […] that was really good. The breakfast was more than a typical continental breakfast, there was cheese omelets, sausage, toast, juice, coffee, cereal, yogurt, fruit basket, pastry and bagels. A fair size eating area. I was not dissapointed here. Its in sort of an industrial/commercial area but for the price if I go to Hamilton again I will reserve this place. Why take chances. Just a note- If you have a choice, some rooms face the highway and some face the rear, the rear is more peaceful. Read moreGenuine Expedia guest review
It would be nice if hotels would consider putting hardwood floors in hotel rooms, as it would eliminate the bacteria and odors and be more hygienic. There was an odor in our room due to the carpet and the carpeting was not clean.Genuine Hotels.com guest review
The hotel is old and weathered in an industrial area of Hamilton. The room was small, bathroom wasn't very clean (hair around the sink), AC in the room wasn't working very well and the hallway and the elevator had none. Overall the hotel is old, weathered and overpriced. Would not stay there again.Genuine Hotels.com guest review
"reasonably Priced for what you get."
Great hotel. Nice Breakfast included. Staff were always friendly and very helpful. Rooms nice and clean. Beds are very comfortable. A/C in room worked very well, but no A/C in halls and lobby.Genuine Hotels.com guest review
"A quiet place to stay"
This is a nice, basic middle of the road hotel. The staff are awesome: friendly and providing excellent asssiatnce with directions to places and great room service. The rooms are small, but the beds are okay, as is the shower. Breakfast is complementary and the selection is OK, including the hot sausage and eggs side of things. The room where we eat […] breakfast is small, so watch out for seniors who think its a great place to visit and nurse that one cup of coffee. We had to take our food back to the room one of the three days we stayed there. Overall, nice basic place to stay. Finding the hotel is an issue: you need a GPS as the location is great, but the roads in are circuitous. There is a restaurant attached to the hotel; prices were ok, and the food was satisfactory. Read moreGenuine Hotels.com guest review
"My short stay"
Overall I had an excellent experience.Staff was friendly and efficient.Beds were comfortable.I only had a short stay,so it is difficult to say alot about it.The hotel met my basic needs.My children also came with me and were satisfied with their room.Genuine Expedia guest review
"What a disappointment!"
I booked with Holiday Inn hoping for quality and value. The hotel was located at the end of an industrial street, the type of street you hope your car doesn't break down on as the atmosphere is shady. The hotel itself was old and weathered. A dozen teenagers with 40 ounce bottles in each hand staggered out as we returned to our hotel at 11:00, shouting […] and drunk. Our room was was non-smoking but smelled of stale smoke, was cool and we tried to warm it with the old electric baseboard heater but the racket was too loud to keep it on for long. We phoned front desk to request blankets but were told we would have to go down to get them ourselves, we didn't as we were already in bed, so we untucked our bedding and folded it over double to keep warm. Will not recommend, nor return . Read moreGenuine Hotels.com guest review
"Around The Bay Race Weekend"
Overall our experience was positive. Morning breakfast was varied with hot and cold offerings. After the race there was bottled water,juice, fruit and cereal bars. Staff was friendly and accomodating. Our last night spoiled it all. We were wakend by a very loud TV in the adjacent room. We called the front desk at approximately 1 a.m. to ask that the […] TV be turned down. We heard the telephone ringing next door, at which time the volume was reduced moderatley. I called again (after no sleep) and spoke to the front desk. They explained that a guest cannot be asked to turn off the TV. We understand that however, we are also guests.. We have asked for a return call from one of the managers. We have not received any calls to date. With all of the runners in the city for this event we would also have appreciated a shuttle to the start/finish. Our cab rides to the Copps Coliseum averaged $30. I expect more from a Holiday Inn. I am still hopeful for a call. Read moreGenuine Hotels.com guest review
Hotel quand meme assez bien , par contre l'endroit où est situer l'hotel laisse a desirer car ont est dans un parc industriel.Genuine Hotels.com guest review
"petit déjeuné impeccable"
BienGenuine Hotels.com guest review
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