All hotels in Hamilton, Ontario, Canada
1 room, 2 adults
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3.9 / 5Good

Score breakdown (from 176 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.5

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Convenient and comfortable."
Was fine. No complaints. Needed a place to stay for son and future daughter-in-law's party. Worked out well, close to party, close to shopping, quiet room. Couldn't ask for much more.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Ed, so happy to hear the hotel worked out well for this glorious event for which your family has come together. We do wish many more grand family functions in your future and we do hope that we can have a tiny part in each one. Many Thanks John Mattinson Guest Service Manager
1 night family trip Nov 15, 2014
Ed
CA
4.0 / 5Excellent
"Very comfortable."
Enjoyed our stay. Located close to restaurants.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Nicole we are very happy to hear your stay was a comfortable experience and we hope to see you again soon the next time you are in Hamilton. Many Thanks John Mattinson Guest Service ?Manager
Other trip Nov 21, 2014
Nicole
CA
4.0 / 5Excellent
"Nice hotel"
Great place to stay. Little hard to find but with GPS found it. Room was clean
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
We very much appreciate your review and thank you for your kind words. Many Thanks John Mattinson Guest Service Manager
Other trip Nov 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Good hotel"
Clean, good breakfast.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You for the positive review, I hope you had a chance to try the Waffles, my favorite. Many Thanks John Mattinson Guest Service Manager
2 night romance trip Nov 8, 2014
A Traveler
CA
4.0 / 5Excellent
"Location, location"
The close proximity to the cute EW makes this a great hotel. It's well decorated very clean and well-kept. It's in an industrial commercial area, however, there is ample shopping nearby. Lake Ontario is also very close. If you're passing through the Golden Horseshoe and need a solid place to stay outside of the city, look no further.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Mark, Your review will be shared with all the staff we are very proud of our hotel and proud to serve such great customers. Many Thanks John Mattinson Guest Service Manager
1 night business trip Oct 20, 2014
Mark
CA
4.0 / 5Excellent
"Nice for a night or two"
The hotel isn't bad, although it's a little difficult to find the entrance to.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Patrick sorry to hear you had difficulty finding us, but happy to hear that once you did it was worth the adventure. Many Thanks John Mattinson Guest Service Manager
Other trip Oct 19, 2014
Patrick
CA
5.0 / 5Outstanding
"Hidden Surptise!"
I will definitely stay at this hotel when I travel to Hamilton to visit family again. My family found it very clean, the staff friendly, and the breakfast was very satisfying. Our room was a comfortable size and included a frig and microwave which provided the ability to have quick light meals or snacks in the room. Hamilton is our hometown and this hotel made us feel like we were home, not visitors.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Linda so happy your family enjoyed there time with us, it was our pleasure hosting you as our guest. We look forward to your next visit home. Thank You John Mattinson Guest Service Manager
3 night family trip Oct 9, 2014
Linda
CA
4.0 / 5Excellent
"Very nice overall stay"
Very friendly staff, nice rooms, good breakfast,
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Steve thank you for your review, we hope your time in Hamilton was good and we can't wait to have you visit us again. John Mattinson Guest Service Manager
1 night trip with friends Oct 11, 2014
Steve
CA
5.0 / 5Outstanding
"Wonderful! Clean, comfortable & affordable."
This was by far one of the cleanest hotels that I've stayed at. I was really impressed. Everything looked pristine, even the carpets. I was on a schedule, so I had to miss breakfast, but that was included in the price. The staff was fantastic also. I would stay here again in a heartbeat. I definitely recommend it!
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Corrie your review is Super Amazing and we appreciate that you stayed with us and felt inclined to review our property. Many Thanks John Mattinson Guest Service Manager
1 night business trip Oct 8, 2014
Corrie
CA
4.0 / 5Excellent
Hotel was everything we could have asked for, the only thing was I thought I was booking a room with 2 beds and a roll out bed for the three of us as stated on the bbooking. But when we arrived had to pay an extra $5 a night for the roll out bed.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Kevin for your review, so sorry for the confusion on the Rollaway Bed, but glad to see your stay was good overall. We hope to see you back soon. John Mattinson Guest Service Manager
4 night business trip Sep 22, 2014
kevin
CA
5.0 / 5Outstanding
"Easy to find off QEW"
Nice hotel, good breakfast, morning paper, very clean, courteous staff from front desk to cleaning , microwave in room
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Jack, Staff and Management would like to thank you for this Great Review. We will be sharing your comments with all the staff. Hope the wedding you attended was a good time and we look forward to your next visit to Hamilton. Thank You John Mattinson Guest Service Manager
Other trip Sep 7, 2014
Jack
CA
2.0 / 5Fair
"One bed for three people"
Hotel put me in to a room with one double bed despite booking for 3 people. They didn't have any rooms with two beds. Also wouldn't let me cancel reservation. I will avoid this hotel going forward.
Genuine Expedia guest review
Other trip Sep 1, 2014
Rob
CA
2.0 / 5Fair
"Hotel close to visiting point"
Difficult to locate, many speed bumps along the entrance way and room walls were paper thin. Bad night sleep
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Tom, Sorry to hear your experience with your stay was not up to the standard you have to come to expect from Quality Hotel, this is not the normal experience that our guests have and am saddened your experience was less then stellar. We do hope that you can give us another chance in the future. Sincerely John Mattinson Guest Service Manager
Other trip Aug 29, 2014
Tom
CA
4.0 / 5Excellent
"Convenient location from a family party we attende"
The room was ok, but there was grape vines on the floor and the sink was not clean. It looked ok but when I went to rub off some powdered makeup I was using the dirt started to roll up in my fingers and I realized this sink is getting a quick wipe with a towel or something not a proper scrubbing. Wasn't impressed.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Sharon, Thank You for taking the time to review us, sorry to hear there was some issues with the housekeeping of your room. We will review your comments with the Head of Housekeeping so that she can review this with her Team. We as well expect a high standard for our rooms. Sincerely John Mattinson Guest Service Manager
Other trip Aug 23, 2014
sharon
CA
3.0 / 5Good
"Barely a 3 star"
We chose the hotel because of the location: right off the highway, access to amenities. The staff was friendly but the facilities itself falls flat: the funny insecticide smell in the hall way, and hair in the bath tub.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Christine, Thank You for taking the time to review our Hotel, we will pass on your concerns to the Head of our Housekeeping Department and we do hope you give us a chance again if you are in the area. Sincerely John Mattinson Guest Service Manager
2 night trip Aug 14, 2014
A Traveler
CA
3.0 / 5Good
"Value for money"
Reasonable hotel for the money. A little difficult to find.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You AB from UK for your review. Hope you make it back to Canada real soon. John Mattinson Guest Service Manager
Other trip Jul 30, 2014
AB
GB
5.0 / 5Outstanding
"Great for the price"
Convenient
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Dave for your kind review. John Mattinson Guest Service Manager
2 night trip Jul 11, 2014
Dave
CA
4.0 / 5Excellent
"Nice hotel in an industrial area"
Clean rooms, friendly staff, relatively cheap prices and location close to freeways. Relatively easy to get a room and there is a good restaurant right next door.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You for your Nice Review, we appreciate that you took the time to write this review and we look forward to welcoming you again in the near future. John Mattinson Guest Service Manager
Other trip Jun 24, 2014
Leon
CA
5.0 / 5Outstanding
"great place, nice rooms"
it was a great location, nice clean reasonably priced place, they did have construction in the front of the hotel and it was hard to find the entrance, but other then that we enjoyed ourselves and got a great nights rest
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Caroleann for your review. So happy that your stay went well, it is true there is some construction out at the main intersection of the property but the hotel is tucked into the plaza so once you enter that Hotel Grounds you no longer hear or see the Construction. And based on your Great Night Rest this does Ring True. We look forward to your next visit. John Mattinson Guest Service Manager
1 night trip May 31, 2014
A Traveler
CA
4.0 / 5Excellent
"Excellent reno job!"
All new furniture, carpets & lovely lemony painted walls. The beds were new & very comfortable. The staff was very pleasant & the included breakfast was delicious. My husband even enjoyed a second helping of scrambled egges. We like decaf coffee which was available & very fresh.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Nanci for your review. So Super Excited to hear that the Renovations that we have just completed are to your liking, and that the staff were very pleasant. We will communicate your comments to everyone on staff so that they know the direction and hard work that everyone has put in for this massive renovation is worth it in the end. Sincerely John Mattinson Guest Service Manager
Other trip May 24, 2014
Nanci
CA
4.0 / 5Excellent
"Good , inexpensive place to stay - will go back"
We found the room quite nice, and the beds were very comfortable. The hotel staff were friendly and helpful. We really enjoyed the breakfast as well - much nicer than what I am used to in some of the American hotels I have stayed at in the past couple of years. A bit of a difficult place to get to, and the roads in the area are in poor shape. Still, we would definitely stay there the next time we are in Hamilton.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Alan for your nice review, we will communicate your comments to all the Staff. We look forward to your next visit. John Mattinson Guest Service Manager
1 night trip May 10, 2014
Alan
CA
4.0 / 5Excellent
"Clean, comfortable and convenient"
Nice place, clean and comfortable, very convenient, right off the QEW.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Bob we appreciate your review and thank you for taking the time to give us a shout out. It gives our team a lot of joy to read reviews like yours. John Mattinson Guest Service Manager
1 night trip May 10, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great value for your money!"
The rooms were nice and clean. The front desk receptionist Vanessa was exceptional and really made me feel welcome! Also the lady in the breakfast room was very pleasant and was keeping it clean and tidy. The breakfast room was a nice addition and well stocked with everything. The location is in an odd location in an industrial area but not unpleasant. Overall I would recommend this hotel.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You so much Denise we will defiantly let the team know about your review it makes us proud to know that team members are going over and above and creating a good impression with our guests. John Mattinson Guest Service Manager
Other trip May 12, 2014
Denise
CA
4.0 / 5Excellent
"Clean, Friendly staff"
A bit out of the way, but inexpensive, clean and comfortable.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You for your review, we appreciate it and look forward to your next visit. John Mattinson Guest Service Manager
Other trip May 9, 2014
A Traveler
CA
2.0 / 5Fair
"Needs upgrading - I was expecting more"
Front desk was helpful and pleasant - changed our room easily from 2 double beds to 1 queen (as we were staying as a couple) Breakfast was okay. Room was small and clean and decent - I was expecting more than decent.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Good Morning, and Thank You for your review. It's so great to hear the Front Desk Staff was meeting and exceeding your needs we will definitely communicate your positive feedback to them. With regards to expecting a little more than decent we couldn't agree more within the next 45 Days every room in the Hotel will be getting all new Furnishing. We hope news of this nature will entice you to visit again. Sincerely; John Mattinson Guest Service Manager Quality Hotel Hamilton
Other trip Apr 14, 2014
A Traveler
CA
3.0 / 5Good
"Hard to get to from highway"
Staff was efficient but not out of the way freindly Breakfast was exactly the same both days but good Rooms were clean Good for the price
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Dear Marty Thank You for your feedback with regards to your stay, we will pass on your comments to our Staff to ensure they know what our customers our feeling. We our pleased you enjoyed your stay and hope to see you again real soon. GSM John Quality Hotel Hamilton
Other trip Apr 5, 2014
marty
CA
5.0 / 5Outstanding
"6 min drive to job site."
I'm never thrilled to have to work so far away from home that I must stay overnight, but this hotel gets full marks. I was met by the Manager who struck the perfect impression of "Genuine" without falling into the too easy trap of "Obsequious". A fine fellow. Easy to trust. Everything was fresh & new, modern, and ultra clean. The Chambermaid (Irene, by her card) was a professional, to be sure. The condition of the room was flawless. The only noises I heard were the respectfully muted sounds of other tradesmen rising as early as myself in the pre-dawn hour. A 6 minute drive to work is a fine thing.
Genuine Hotels.com guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You for this Great Review of our Property, be assured we will communicate your comments to the staff and they will be as thrilled as I am that we are meeting our Customers needs. John Mattinson Guest Service Manager Quality Hotel Hamilton
1 night business trip Mar 24, 2014
Spence
CA
3.0 / 5Good
"Useful overnighter"
Efficient friendly staff, room in need of a little makeover and upgrade.
Genuine Expedia guest review
Response by Quality Hotel Hamilton / Stoney Creek
Thank You Neil for your review, the Staff will be informed of your comments and I'm sure will be glad to hear all there hard work is being recognized. We will communicate your other concerns with senior management and owners . John Mattinson Guest Service Manager Quality Hotel Hamilton
Other trip Mar 26, 2014
Neil
CA
1.0 / 5Poor
"Garbage stay with a garbage resolution"
The hotel was kind of stuck into a weird little corner in behind a plaza and a bit difficult to find. The real issue came when the group of hockey players that were in the rooms around us ignored hotel securities multiple warnings and continued to keep the 4th floor awake until 3am in the halls talking banging doors, sprinting back and forth. What did the hotel do? 'Oh, we've always got at least one troublemaker...' Really? Uhh, do something about it? Won't be staying there ever again.
Genuine Hotels.com guest review
1 night business trip Feb 7, 2014
Dave
CA
3.0 / 5Good
"Alright hotel."
The rooms where pretty decent for the price. One of two elevators was working. The location is next to a scrap yard and industral shops with no road access from main drag. The resturant attach had terrible food with a wait time of about 30 minutes for club sandwiches and a burger with fries. We where 2 of 4 people in resturant at the time. We probably wouldn't stay there again.
Genuine Expedia guest review
Other trip Jan 5, 2014
kyle
CA
5.0 / 5Outstanding
"Exceptional Service"
After travelling for 10 hours, it was nice to experience a quick and efficient check in. The continental breakfast was amazing, food was plenty, a lot of choices and taste good! Great, friendly staff!!!!!!
Genuine Expedia guest review
Other trip Dec 29, 2013
Josh
CA
5.0 / 5Outstanding
I enjoyed staying at the holiday inn. My friends and I. Had a great time staying at the hotel. I would stay there again,
Genuine Hotels.com guest review
1 night trip with friends Dec 3, 2013
Leona
CA
4.0 / 5Excellent
"Decent"
It was my second time staying here. For the price it is good. The room was extremely warm and was unable to adjust the heat. Had to turn on the A/C on a cold December day. Staff is very friendly and the overall cleanliness is good. I would stay there again.
Genuine Hotels.com guest review
1 night trip Nov 29, 2013
A Traveler
CA
4.0 / 5Excellent
"good stay"
would recommend
Genuine Hotels.com guest review
3 night business trip Nov 8, 2013
chucky
CA
4.0 / 5Excellent
"good stay"
would recommend, clean.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2013
chucky
CA
4.0 / 5Excellent
"good service"
would recommend
Genuine Hotels.com guest review
2 night trip Oct 30, 2013
chucky
CA
4.0 / 5Excellent
"Great service"
clean, would recommend
Genuine Hotels.com guest review
5 night business trip Oct 23, 2013
chucky
CA
4.0 / 5Excellent
"good stay"
Friendly staff
Genuine Hotels.com guest review
5 night business trip Oct 18, 2013
chucky
CA
3.0 / 5Good
"Convenient Location"
The hotel has an old feel about it, but it was clean and the staff were friendly. The included breakfast had plenty of items. Right at the QEW so convenient to get back on the highway
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
A Traveler
CA
3.0 / 5Good
Ok, considering the price. Fridge absent and the hotel could use some refreshing, especially getting rid of carpeting in rooms. Had to evacuate around midnight on Sunday night because of fire alarm, which turned out to be false; probable system malfunction. We did not hear one word of apology from the hotel staff for the incident.
Genuine Hotels.com guest review
2 night family trip Oct 12, 2013
Thomas Steppan
CA
4.0 / 5Excellent
"great service"
would recommend
Genuine Hotels.com guest review
2 night trip Oct 16, 2013
A Traveler
CA
5.0 / 5Outstanding
"it is near the shopping mall and high way tehre"
All the place is very clean and confident, the lobby is adorable.
Genuine Expedia guest review
Other trip Sep 6, 2013
cecilia
CA
5.0 / 5Outstanding
"summer holiday break"
Hotel was clean comfortable 1/2 way between toront and niagra falls close to jcmunro airport great staff goodtime
Genuine Expedia guest review
Other trip Aug 22, 2013
hankster
CA
2.0 / 5Fair
"Not family freindly"
The hotel cators to the construction industry, rail workers ect. Yes the hotel is always booked not really suited for a family.
Genuine Hotels.com guest review
2 night trip Jul 16, 2013
Rob
CA
5.0 / 5Outstanding
"Must try this treasure in east Hamilton."
Excellent place to stay. Staff is very friendly and helpful. Very comfortable lodging. Great hot breakfast buffet. Excellent family eating restaurant on site. Very convenient to get on commuter roadways.
Genuine Expedia guest review
Other trip Jun 19, 2013
Russ
CA
5.0 / 5Outstanding
"quiet, convenient to Hamilton and Toronto"
rooms were clean; hotel was accommodating
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
A Traveler
CA
5.0 / 5Outstanding
"Good value"
The bed was very comfortable. Good breakfast included for free.
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great stay!"
Was very pleased with my stay! Great service very clean rooms lots of choices for their continental breakfast.
Genuine Hotels.com guest review
3 night trip May 3, 2013
Fish
CA
5.0 / 5Outstanding
"Comfortable night"
Comfortable night. Good breakfast. Business Centre was handy too, as I needed to re-edit and print some documents ahead of a meeting.
Genuine Expedia guest review
Other trip Apr 12, 2013
DU
CA
5.0 / 5Outstanding
all was fine, but the shower ceiling was peeling
Genuine Hotels.com guest review
1 night trip Mar 23, 2013
Dianne
CA
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