""Used to be a great place, not so much now""
Stayed here several years ago when it was a Doubletree, was a wonderfull hotel. Went back yearly, always comfortable. This time, disappointed. Given the "Expedia" room, first one closest to the elevator, loud talking all evening. Bedding is swayback, past its prime. Room had a spotlight aimed at the window. Continental breakfast was awful. After getting […] the buffet, and half way through our meal, a different server asked us how our meal was and said we could have ordered cooked to order eggs or waffles. A little late. Very sad, great location and we used to like it. Will try another hotel next visit. Read moreGenuine Expedia guest review
"Not bad, but sketchy car service ruined it"
Generally speaking, the hotel is fine. The room was clean and the facilities were nice. It is convenient to the Universal Orlando parks, but if you want to go to Disney parks as well, the transportation costs would make staying at a Disney hotel more worthwhile. My biggest complaint is that the staff are not particularly friendly or helpful, particularly […] when it came to transportation issues. Before arriving, I had tried to get information on transportation options from the hotel, and they were not very friendly or helpful at all. They only offered the free shuttle bus for Universal (which was fine), and a private "car service" that they work with that turned out to be more expensive than a taxi. Although come to find out there were plenty of other, cheaper options for transportation around the Orlando area, which I'm sure they're quite aware of, but they were unwilling to mention those. I suspect some sort of backroom "deal" with this extremely sketchy "car service" where the hotel and its employees get some sort of kick-back. I read other complaints about this same thing, which I should have taken to heart before choosing this hotel. If it hadn't been for that and the feeling of getting misled, lied to and cheated by the hotel staff and this shady "car service," the stay would have been fine. Read moreGenuine Expedia guest review
In all the hotel was in good condition except for being dusty. Everything in the main areas was clean, but anything out of arms reach was really dusty. The mirror frame on the wall was really dusty and the carpet under the desk was really dirty, but the bathroom was really clean. The furniture was really nice and even had a granite top. The bed was […] really cofortable. In all it was a good room. Read moreGenuine Hotels.com guest review
"A good value for the price."
The hotel and staff were great for the price, I only had one comment to make about this hotel, what ever you do, do not get a handy cap room, if you dont need it. We were given one and we did not need it and the shower experiance resulted in a flooded bathroom floor. The shower did not hold the water in, the shower curtian was too short. Also the cost […] of the breakfast was way over priced for an average breakfast buffet! I would stay here again, but not in a handy cap room and visit Dennys down the street more for breakfast. Read moreGenuine Expedia guest review
"It sure is a majestic castle!"
The hotel was everything i thought it would be. For a holiday Inn i was extremely pleased with the cleanliness and classiness of the hotel. it would have been better if the breakfast was complimentary but they do have a free shuttle too and from Universal Studios. Seemed like they had all the amenities anyone would need for a 3+ day stay in Orlando […] . Read moreGenuine Expedia guest review
would stay again.. small and cozy was my room i like it a lot overlooking the pool areaGenuine Hotels.com guest review
"Everything was perfect!"
My niece loved the castle theme. We enjoyed the heated pool. The staff recommended a wonderful pizza delivery. The breakfast was good. Bed and pillows were very comfortable. Overall, we found a delightful little place. Walking distance to a lot of shopping and eating. And just a short drive to Magic Kingdom.Genuine Expedia guest review
I thought it was super comfortable, would definitely stay here againGenuine Hotels.com guest review
Hotel is nice. Room is ordinary. Fixtures are old. It could have been better if there is a free breakfast.Genuine Hotels.com guest review
"close to islands of adventures"
I WAS VERY UNSATISFIED. I ASKED FOR CONJOINING ROOMS AND THEY TOLD ME YES THEY HAD THEM AND BOOKED THEM FOR US. WHEN WE GET TO THE HOTEL THE RUDE DESK CLERK SAID I DON'T KNOW WHO YOU TALKED TO BUT WE DON'T HAVE ANY AVAILABLE. I WOULD HAVE NEVER STAYED THERE IF I KNEW THIS.Genuine Hotels.com guest review
it's not the doubletree that's for sureGenuine Hotels.com guest review
"Pleased in Every Way"
Kind, excellent, helpful service in all areas from the restaurant to the pool and lobby. I would highly recommend the Castle.Genuine Expedia guest review
The location was great in the heart of International Dr. but other than that the hotel was beyond average. Service was average, decour was average, the room was average. I think for the price we paid per night that the room should have been nicer. To top things off, the TV in the room used a analog connection. Analog!Genuine Hotels.com guest review
Not a convenient location if attending conference in Orlando. the floor in both public and in room need to be vacuum.Genuine Hotels.com guest review
Pictures looked better online.. Eh, overall was ok.! Really nothing special, just a room to sleep in..Genuine Hotels.com guest review
My husband and I were very pleased with out stay in this hotel.Genuine Expedia guest review
Excellent location for our working vacation at the FUN coin and money show held at the OCCC.Genuine Hotels.com guest review
When we booked in your hotel looked so amazing ! reality is so different,, no bigger rooms, either big bathroom and not complementaries(for example,,, the cookies. The lady in the front desk said this ameniities was when Doubletree was before almost 2 or 3 years ago ....the only good thing is the location and nice restaurants around the areaGenuine Hotels.com guest review
"Good hotel bad food"
Hotel was great staff was great room service was very very bad from 4 items that I request they dint have them and finally once it came it was so bad that I could not eat it Breakfast was teasted like card board and the service was really bad In other words great hotel with great people don't eat the food and you will have a great timeGenuine Hotels.com guest review
"The Castle review"
The front desk was very helpful; especially K.C. who was extremely nice and knowledgable of the area. The hotel theme is very beatifull and International drive is located in the back of the pool area close for walking to the shops and dinning.Genuine Hotels.com guest review
The facility is a little old...Genuine Hotels.com guest review
Incredible accomodations for an incredible price through hotels.com!!!Genuine Hotels.com guest review
"Not worth the money"
My hotel experience in the Holiday Inn Castle was not a good one. Our room was to cold and I asked repeatly for someone to come take a look at the thermostat or put us in a different room which none of the request were addressed. Lamps in room where broken and did not work. Very disappointed. Staff was not very nice either preferred to continue with […] personal call instead of helping....... Read moreGenuine Expedia guest review
Not satified with the service. Was looking for a microwave but the hotel front desk told me that they don't have a microwave...Genuine Hotels.com guest review
"close to all must see sight"
excellent hotel, a little girls dream come true to stay in a castle, i am returning in two weeks for a trip to universal.Genuine Hotels.com guest review
Our stay was excellent! The room was clean and well kept, the hotel itself was kept up very well. The staff paid attention to detail. The only problems we had were the water in the shower did not get hot and the air conditioner did not get cool. It was not uncomfortable so we did not complain.Genuine Hotels.com guest review
"Great hotel for vacation"
Really nice hotel, easy assess to either Disney world or univsal studio. Clean room, nice stuffs, and good price.Genuine Expedia guest review
We would definitely stay at this hotel again. Nice classical music lightly playing at the pool, game room. Very dark room, comfy beds. Helpful staff. My daughter loved the fact the hotel looked like a castle. I have the icon saved to the front screen of my iPad for future bookings.Genuine Hotels.com guest review
"just dont use wifi"
The stay was great. But when it came to the point of using any wifi that is when things got ugly. First off the hotel says itprovides free wifibut whenyou try to get connected the system tells you that too many devices are connected and to try again later. I spoke to the front desk people which provided me with a small pice of paper that was no help. […] In the time i was there i used my tablet and netbook as a paperwieght. But other than that i had a great time and so did my family. Read moreGenuine Hotels.com guest review
A real treasure for a great price!Genuine Hotels.com guest review
"Great hotel near Universal"
The great thing about this hotel is that it is located on international drive, 2 minutes away from universal studios and 10 minutes from all disney parks. The hotel itself is clean and the staff is rather freindly. The cable is horrible in the rooms, no kitchen, fridge, or microwave in the room, and water pressure in the shower is horrible. It takes […] 30 mintues to shower. The printer in the lobby does not work. Other than those small details it was a great stay. Read moreGenuine Expedia guest review
The Castle was not what I expected, definitely not a Castle! The first room that was assigned to us had construction going on, they immediately changed our rooms. There was no microwave or refrigerator in the rooms. The coffee was stored in the bathroom, a big turn off! Staff was friendly enough and the breakfast was good. A one night stay would be […] fine, but anything longer I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Nice location, but expensive cab service with hote"
The room is clean, and staff is nice. But make sure you figure out your own transportation before you check in, coz the cab service contracted with the hotel is expensive!!!Genuine Expedia guest review
"Great Orlando hotel"
The hotel was conveniently located near Sea World, Discovery Cove (10 Minutes) and Universal Studios (15 Minutes). The staff was very nice and helpful and went out of their way to give us directions and recommendations. The pool and grounds are nice and the hotel is located close to plenty of restaurants, bars, shops and things to do with or without […] kids like mini golf. The hotel is very close to the convention center and our stay ended on the first day of the Orlando Auto Show. The streets were a little busy, but not too bad at all and getting around was not too difficult. All in all, it is a great place to stay. The only negative I can possibly find is while the hotel was great for us (no kids on this trip), they do not cater to children under 10. Other hotels in the area do a better job of having plenty of kids activities on location. Read moreGenuine Expedia guest review
Great service!Genuine Hotels.com guest review
"couldnt ask for anything better"
everything was fantasticGenuine Hotels.com guest review
"This place was awesome."
I have absolutely no complaints. From the moment I stepped into the hotel lobby, they took great care of us. I would highly recommend it to anyone!Genuine Hotels.com guest review
"All dood except breakfast"
The room was very clean and the beds were comfortable. The castle theme was a plus. The only problem was the quality of the breakfast buffet. We got the same breakfast all other hotels provide at no charge for a not- so-very-low-price and the quality of the food was terrible. All the warm food was cold and the cold food was old and stale.Genuine Hotels.com guest review
I loved the hotel but for booking on hotels.com I did not get the room I was told I was going to get and I was told that my friends and I were going to be right next to each other and they weren't even on the same floor. VERY DISAPPOINTING!Genuine Hotels.com guest review
"Great place to stay!!!!"
Great location, very clean, awesome experince!!!!!Genuine Expedia guest review
The staff was very friendly. Not sure if it was because we booked through hotel.com but we got room near elevator, asked to changed room. They said they were all booked for the night. They changed my room next day to room near ice machine,after refusing that room they finally got us a quieter room. No refrigerator in room and not much amenities at hotel […] for the price and rating. Make sure to check reciept before you leave. Read moreGenuine Hotels.com guest review
"Beautiful hotel, Great Service"
Great for a romantic weekend or vacation with your family! The service was fantastic and the hotel is beautifully designed!Genuine Hotels.com guest review
Overall very niceGenuine Hotels.com guest review
"wonderful find for the whole family"
What a great find. In a place that is so expensive everywhere you turn, this was a very a wonderful surprise. The room was very clean and the staff was great. Would not hesitate to stay there again on our next trip!Genuine Expedia guest review
When our weekend getaway at another location was cancelled, we decided to do an in-town getaway for one night to make up for it. The Castle is a Holiday Inn, but its decor is unique—visually rich, classy feeling and artsy. Inspiration for the soul... and not hard on the wallet, either. The room was clean and comfortable, the pool and spa were both very […] relaxing, and the staff were wonderful. The hotel has no restaurant apart from breakfast, but they are close to one of my favorite eateries, the Cafe Tutu Tango... a tapas restaurant with an artsy feel. On the whole, a lovely experience. Read moreGenuine Hotels.com guest review
ive done a lot better for less.Genuine Hotels.com guest review
"Fantastic...Will definitely be returning"
Staff were friendly and welcoming. Room was very clean. Newspaper delivered every morning. Free wifi and flat screen tv which also had Internet. Courtesy call was made by front desk several times to ask if everything was ok and if we needed any assistance. The condition of the hotel was well kept. Close to food and shopping( walking distance if you […] don't have a car). Great atmosphere and soothing music every time you entered or exited. Read moreGenuine Expedia guest review
"8 Days of Fun"
I am dad and my 9 year old daughter 16 year old son and I spent 8 days in late summer at this hotel. Room was comfortable but A/C unit seemed to make the room either too warm or too cold. Staff was friendly and cleaning staff were efficient & helpful. Breakfast was good and reasonably priced. I only found this out on our last morning when I also realized […] that our 9 year old could eat free. Location was convenient as it was right on International Drive and there are shuttles that take you to Universal Orlando & other theme parks that are complimentary. Overall it was a pleasant experience and I would stay there again. Read moreGenuine Hotels.com guest review
The hotel and facilities were nice. We stayed three days, and the rooms were comfortable and clean until the third evening. Our last night, I found a bedbug on my pillow. I had never seen abedbug so I google searched to be sure. It was 11pm and we didn't want the hassle of moving rooms so we didn't inform management until the morning. They said they […] would investigate and call me back. It's three days later and they have not yet called me back, to at the very least apologize. I would have stayed there again, but I doubt I would now. Read moreGenuine Expedia guest review
"Fancy looking on Outside."
It was nice, staff was fairly, but clueless, yet courteous to a point, just didnt go out of their way to assist me on my Priority Club points, no upgrades as is usual with Priority Club. When I asked a question, I pretty much got a smile and a blank stare but no answer. This hotel is very pretty to look at but once inside it appears like an old hotel, […] doors not lined up for easy open and close. TV channels were fuzzy on many channels. Although it is a pretty nice place, I will never stay here again. I think their perception of me when I went to the desk was that as I was dressed in jeans and t-shirt, they thought I was poor, when in fact if I wanted I could buy any room there at full price for the next year and not even make a dent in my bank account. Read moreGenuine Hotels.com guest review
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