"Was not par for this chain"
Very noisy - heard the walking in the room above and door slamming all night. Hallway carpet needed a good vacuum. Shower did not 'appear' clean but may just be age.Genuine Hotels.com guest review
"Overnight business trip"
the room was very nice and spacious as well as up to date. I would stay again.Genuine Hotels.com guest review
"Pet Friendly - Not so much....."
We booked online as this was listed as a "pet friendly". This hotel DOES NOT TAKE PETS. Fortunately our relatives in the area agreed to dog sit. Noise level was horrible, very busy weekend with sports teams at hotel so tons of kids with tons of energy, please consider housing the "kids" on the lowest level. The acoustics are terrible, the noise & constant […] thud from the room/floor above was very disturbing. Doubt we will stay at this hotel again. Staff is great, busy weekend, not much they can do. Read moreGenuine Hotels.com guest review
Great staff, wish Wyndam offered continental breakfasts though.Genuine Hotels.com guest review
"Great room and service"
Updated, clean, comfortable room. Very nice, helpful staff (had to catch early flight, so they allowed us to enter the breakfast room before it was scheduled to open, and the shuttle driver, who was very friendly, was ready and waiting for us even earlier than the time we requested). Look closely to avoid missing the turn - it's hard to see from street […] (large retail store recently built in front of it). Read moreGenuine Hotels.com guest review
"Great Hotel near airport."
We stayed 2 nights. One night before we flew out and again when we flew back into GR. The hotel was very clean. It had a restaurant right there so we did not have to leave premiss for any reason. Service to airport was prompt and courteous. Beds were so comfortable. We would return here to stay again.Genuine Expedia guest review
"Good hotel for business in the Kentwood area."
Hotel accommodations were very satisfactory. This is a four story hotel with the elevator located in the area, opposite the front desk. Very clean hotel with an excellent staff.Genuine Expedia guest review
"acceptable accomodations but no frills"
hotel is difficult to locate as they are located off a main road but have no marquis. you have to look at the street address to figure out where they are located , which is behind a row of buildings facing the street . room was updated and very clean . only downside is that they have no free breakfast, no coffee in the lobby or any ammenities that competing […] hotels offer . the owner is an iriqui that offers super 8 basics. Read moreGenuine Hotels.com guest review
"Needs staff and security"
The biggest issue seemed to be staffing and security, it was very bare bones. One of the storm windows was smashed in the pool room (the glass on the exterior of the building). Someone kept leaving the exterior door to the pool open, allowing anyone to enter the hotel. While it was clean and newly renovated we did not feel secure (and kept closing the […] pool door ourselves). Read moreGenuine Hotels.com guest review
"Bed was comfortable"
Stayed for a weekend trip. Hotel is ok, it was quiet, and seemed fairly new. They said they had a resturant but all it was, was room. Never saw anyone in it, conflicting hours on when it was open. The bar did not seem to be open either. You would think in this day ang age of electronics all hotels would have HD channels, not here. Another small thing […] no channel guide. Not that we spent a lot of time watching TV byt when we did would be nice to have quality. Read moreGenuine Hotels.com guest review
"Entrance is not identified well"
The entrance to this facility is difficult to find and was blocked during part of my stay with poorly labelled alternates.Genuine Expedia guest review
"Nice quiet clean hotel"
Very pleasant stayGenuine Hotels.com guest review
"Very nice rooms, great service"
Highly recommend the Wyndham Garden!! The rooms were very nice, comfortable beds, very clean. In room fridge and microwave. Breakfast was until 10:00 am and they continued to put out fresh food up until 10:00 am. Exceptional service and friendly staff!! They only negative comment was that the bar wasn't open yet. The staff told me it opens next wee […] kend. Read moreGenuine Expedia guest review
"Nice, New Good for the Price"
Nice hotel, a little deserted. Pool was clean, but already looking worn for being a new hotel. A little hard to find since construction on main road obscured the entry- especially when arriving in dark and rain. In an area with lots of strip-malls- not downtown. Only 15 minutes from downtown. Close to Cascade and airport.Genuine Expedia guest review
"Visit at artprize"
The rooms were fine. No bar or restaurantt. Hard to find sign for hotel. Rooms are not as soundproof as they could be. Lots of ceiling noise.louGenuine Hotels.com guest review
"Close to downtown and shops"
Mostly enjoyed our stay. Because we had 3 hours to kill, we asked for a late checkout. We were okay with the noon checkout we were given until we overheard the same person give someone else until 1:30! That ruined my respect for the place and we will find a different hotel the next time we visit our son.Genuine Hotels.com guest review
This hotel's location in respect to other restaurants and stores is great. Within a few miles, you can find just about any store you'd ever need. There are multiple fast food and sit down restaurants in the hotel's vicinity. The only thing is that it's somewhat difficult to find the entrance. The whole front of the hotel is blocked by a construction […] site. There's just a small sign at the street with the hotel's name, but you can't see any hotel. Turn there anyway!! Just drive back behind the construction. Also, our toilet was repeatedly running and then would stop flushing all together. My husband was having to reach in the tank and fix the toilet himself. They didn't seem too concerned about this. It was pretty annoying. Read moreGenuine Hotels.com guest review
"What a year can do..."
Overall, great stay. I was here a year ago during the renovations, this place looks wonderful now. Will stay again.Genuine Hotels.com guest review
"Strong gas smell"
Strong gas smell in the lobby upon arrival. The lady at the desk said it was nothing. She claimed the gas company had been out many times to check it and was tired of coming.Genuine Hotels.com guest review
felt very comfortable during our stay. The room was clean. The staff was very friendly. The pool was nice and big. Would stay here again.Genuine Hotels.com guest review
The room was nice and clean. The bed very comfortable. The location was a bit tucked away behind some construction. There was a loud group of parties that kept making noise all the way through 3 am and the staff did noting to stop it. Not a good nights rest. Great breakfast!Genuine Expedia guest review
"Really does have a nice garden!"
The hotel has a very pleasant courtyard and garden area, where one can read or surf internet in fresh air. Or enjoy the pretty good breakfast with nice outdoor seating. One would never know there's an airport around.Genuine Hotels.com guest review
"Grand Rapids Stay"
Hotel was affordable, clean, and comfortable. Most of the hotel appeared to be newly/tastefully remodeled. Pool and exercise area were good. Breakfast had lots of variety and was fresh/tasty. The renovation was not 100% complete though. Smaller things such as light fixtures, exterior ventilation covers, door thresholds etc still needed to be fixed-mostly […] cosmetic though. Overall it was a great stay. Would stay there again. Read moreGenuine Hotels.com guest review
"A good place to stay in Grand Rapids"
This property--tucked in behind other businesses--is a bit hard to find but it's a good place to stay with a comfortable room and well-managed continental breakfast.Genuine Hotels.com guest review
Stayed 2 nights on a weekend away with my husband for our anniversary and the hotel was very comfortable.Genuine Expedia guest review
"Front desk encounter"
My husband went to grab a luggage cart, with our 3 boys in tow. The boys, all under the age of 4, jumped on the luggage cart, before he had a chance to get them off. The woman behind the front desk found it necessary to scold my husband that for liability reasons, kids could not be on the cart. "It's not a toy!" She said. I totally agree and understand […] why kids riding on luggage carts is not a good idea, however, he did not need to be so rudely and condescendingly informed "that its not a toy!" Pretty sure that a grown man can deduce that, all on his own. Her interactions and the way she handled herself were very inappropriate from a customer service standpoint, and we let her know. The rooms were small. Not the "1/3 larger than typical hotel rooms" that they boast about. We always stay at Hampton Inn's, as they do offer large rooms and seem to be much more family friendly, however, it was booked. This was our back up plan. We likely won't be back. Read moreGenuine Hotels.com guest review
"perfect for the price"
I am not sure why anyone would have much negative to say about this hotel. You have to know what to expect though, for a c-note. Check-in was very fast and pleasant, the room was clean and looked fairly recently renovated; furniture was new; cable image quality was not the best, but OK for a hotel; the fridge was clean and was plugged in when we arrived. […] The clock was easy to set up and the nightstand lights had easily accessible plugs for chargers. Towels and linens were pristine and looked almost brand new and of very good quality; the bed was truly comfortable by any standards and no noise whatsoever came from the court or from our neighboring guests. The bathroom looked like it kept some of the old fixtures, but it was functional and nothing was missing from hooks to the soaps which unlike other hotel brands did not leave skin flaky after one hand wash. There is construction in front of the hotel. the GPS location was accurate. Lots of chain restaurants close-by. Pool and spa looked clean. All windows are in a dire need for a wash, inside and out, both in the room and at the pool. Breakfast was decent, nothing special, Starbucks coffee, English muffins, eggs and greasy meat patties, apples, yogurt, tea, apple and orange juice, waffles with strawberry topping. All in all I am very happy with the stay and our 5 year old son proposed that we move in to permanently live in this hotel. Read moreGenuine Hotels.com guest review
Would stay here again but would leave as soon as I found out there were little league baseball teams in hotel. Only down side was the noise they made running up and down the halls. If not sports team then sign me up. Beds are firm which I like. Location is great with lots of restaurants closeGenuine Hotels.com guest review
Service was okay, couldn't get an extra pillow because rooms were all booked they stated. Could hear noise from people in hallways, coming in from outside, ice maker from down the hall, and people in room above us walking around. Slept with tv on to drown out noise, which I dislike doing. Breakfast I was much to be desired. No eggs or meat. Cereal was […] special K and mini wheats which kids dont eat. Which left making waffles which everyone was lined up for or bagels or sweets. When finally getting food there was no where to sit so back up to our room we went. Cleanliness... room was clean and appeared up to date, however bathroom was not as clean, poor lighting, toilet shook, and door was uneven and had to be slammed shut and yanked hard to open. And corners appeared hadn't been cleaned in a while by the dead bugs. Read moreGenuine Hotels.com guest review
I was very surprised and enjoyed my stay. I had never been to this hotel and when we come back to Grand Rapids, we will stay at the Wyndham Grand. The price was great , the room was clean and the bed was comfortable. We did not need any service but they were cheerful when checking in.Genuine Hotels.com guest review
The hotel has a nice patio area. They breakfast is good. The rooms are very clean and comfy bed. I had an expensive pair of shoes stolen there :(Genuine Expedia guest review
"Nice comfortable stay!"
I was looking for an affordable hotel with a trusted hotel chain. I travel a lot with business and Wyndham is a trusted favorite. Great room, good price and a relaxing stay.Genuine Expedia guest review
"Nice hotel close to East Grand Rapids"
The room was very nice--the front desk staff gave us a room on the third floor so we were farther away from the sports teams that were staying there because of tournaments in the area. We were visiting relatives in East Grand Rapids and the location was very convenient for us. We will probably stay there again in the future. We were bothered by shower […] noise from the next room--when we mentioned it to the front desk, they said it was probably corroded pipes and they would look into it. The breakfast room ran out of spoons a few minutes before closing time. When people complained to the staff person, he said he puts out the last batch fifteen minutes before closing and they should have come earlier. It seems like increasing the number of plastic spoons put out would have made for a better experience for everyone. Read moreGenuine Expedia guest review
Good breakfast, the room was comfortable and clean, and the price was great. good value.Genuine Hotels.com guest review
"Good, except the noisy people down the hall"
My family enjoyed everything about the hotel except the noisy people down the hall. It's not the hotel's fault, but was a nuisance nonetheless. I don't understand people these days. It's ok to have fun and all, but maybe using quieter voices after 11 PM would be a good idea. Besides this hour of loudness, everything was good.Genuine Expedia guest review
"Broken air conditioning"
Got jerked around from 10:00 p.m. to 12:00 a.m. trying to get a new room when the air conditioning was broken in one of the two rooms I had purchased for the night. I ended up at the total opposite end of the hotel from my teenaged kids room and was told I could not get compensation back from the hotel for the inconvenience because I had purchased through […] Expedia/third party. Other than that the hotel was fine....but extremely disappointed I was basically just out of luck because they could not fix the air and had to relocate after I had planned to be sound asleep (and all they had to offer for the inconvenience was an apology). Other six rooms in our group had no problems. Read moreGenuine Expedia guest review
Great room and service was okay. Had to wait a little while for service from front dear attendant. Other than that it was a grey stay! I only wish it was located closer to downtown GRGenuine Hotels.com guest review
"A Good Night's Sleep!"
A very quiet night. Comfy bed with lots of pillows. We checked in late and had a great night's sleep. Breakfast was good and complete. The room was very clean. Hallways look heavily used but relatively clean. Housekeeping was there promptly at 11:15 so if you want to stay a few extra minutes, be sure to use the do not disturb sign.Genuine Expedia guest review
We arrived to our hotel room and it was very modern looking. The girls loved the pool (could of been a little warmer). The girls loved the breakfast the next morning. Our stay was quiet and relaxing...We had lots of place to choose from shopping, dining, and dessert. You could use some flowers and more plants to make it look really green around the […] hotel inside and out. I would definitely come back! thanks! Read moreGenuine Hotels.com guest review
"Great deal-difficult to find the entry!"
The hotel's breakfast was one of the best I have had-thank you for all of the options. My kids especially liked the strawberries and real whipped cream for the waffles! The staff was very accommodating! My only suggestion would be to do renovate the pool area-it was very disappointing. We specifically look for hotels with pools-something my kids look […] forward to as part of our stay. Unfortunately, the pool was small and the hot tub was luke warm with broken jets. Otherwise, we were very happy with our stay. Read moreGenuine Expedia guest review
"Terrible hotel -- dont stay"
Bad hotel -- booked a king bed, got room with 2 queens. Best hotel staff could say was "We had this room as the only one available" If so, what then does a booking mean -- even so, a pre-paid booking! No window -- no sunlight, window opened to the pool area. Very noisy in the night. A group of people were having a pool side party. The pool area was […] supposed to be closed at 11 but the party ended after 12. I called up front desk after 11 -- they said they would go down to the pool and see it was closed. But they did not do anything. I called again at about 11:45, then the noises died down about 12:15, maybe the people just left! Hotel was disappointing -- do not book this one. Read moreGenuine Expedia guest review
We appreciated the effeciency of the shuttle service to the airport. It was disappointing there was nothing available for my family to eat early in the morning before they flew out. It would have been nice to at least have coffee. juice, fruit, pastries, or cereal available for the little ones before leaving at 5 AM to go to airport.Genuine Hotels.com guest review
"Nice pool deck."
The hotel is showing some age.Genuine Hotels.com guest review
Great rate for a nice ambience.Genuine Hotels.com guest review
Hotel was OK but there are better options for similar prices in the area. The blue lights used in the hallways were distracting and helped show the construction dust that was clinging to the outside of the room doors. Although the do-not-disturb sign was out I was still woken early in the morning by room service which then did not get to cleaning my […] room till late afternoon. Overheard maid loudly telling guests that checkout was 11 which is earlier that other hotels. Pool and hot tub area was nice and extended hours for adults was a welcome surprise. Overall would not recommend. Read moreGenuine Hotels.com guest review
This was a very nice hotel. We were there long enough to sleep, swim & eat.Genuine Expedia guest review
"Okay Hotel but better ones close by"
I go to Grand Rapids often on business and have stayed at many nearby Hotels. I will not go back to this one. Problems: toilet leaked when flushed. Breakfast: the gravy was clear and so salty it was awful. Not sure what it was. Many Hotels close by are cleaner and newer for the same price rangeGenuine Hotels.com guest review
The hotel was clean and the staff was friendly. Nice part of town as well. Plenty of parking. Breakfast was great. Coffee was horribleGenuine Expedia guest review
Staff was extremely unprofessional. Night desk attendant was rude and confrontational. She has a horrible demeanor about herself and I suggest she be reprimanded.Genuine Expedia guest review
Good experience overall. Provided free breakfast and the staff made every effort to ensure that my needs were met.Genuine Expedia guest review
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