"Close to downtown and shops"
Mostly enjoyed our stay. Because we had 3 hours to kill, we asked for a late checkout. We were okay with the noon checkout we were given until we overheard the same person give someone else until 1:30! That ruined my respect for the place and we will find a different hotel the next time we visit our son.Genuine Hotels.com guest review
This hotel's location in respect to other restaurants and stores is great. Within a few miles, you can find just about any store you'd ever need. There are multiple fast food and sit down restaurants in the hotel's vicinity. The only thing is that it's somewhat difficult to find the entrance. The whole front of the hotel is blocked by a construction […] site. There's just a small sign at the street with the hotel's name, but you can't see any hotel. Turn there anyway!! Just drive back behind the construction. Also, our toilet was repeatedly running and then would stop flushing all together. My husband was having to reach in the tank and fix the toilet himself. They didn't seem too concerned about this. It was pretty annoying. Read moreGenuine Hotels.com guest review
"What a year can do..."
Overall, great stay. I was here a year ago during the renovations, this place looks wonderful now. Will stay again.Genuine Hotels.com guest review
"Strong gas smell"
Strong gas smell in the lobby upon arrival. The lady at the desk said it was nothing. She claimed the gas company had been out many times to check it and was tired of coming.Genuine Hotels.com guest review
felt very comfortable during our stay. The room was clean. The staff was very friendly. The pool was nice and big. Would stay here again.Genuine Hotels.com guest review
"Really does have a nice garden!"
The hotel has a very pleasant courtyard and garden area, where one can read or surf internet in fresh air. Or enjoy the pretty good breakfast with nice outdoor seating. One would never know there's an airport around.Genuine Hotels.com guest review
"Grand Rapids Stay"
Hotel was affordable, clean, and comfortable. Most of the hotel appeared to be newly/tastefully remodeled. Pool and exercise area were good. Breakfast had lots of variety and was fresh/tasty. The renovation was not 100% complete though. Smaller things such as light fixtures, exterior ventilation covers, door thresholds etc still needed to be fixed-mostly […] cosmetic though. Overall it was a great stay. Would stay there again. Read moreGenuine Hotels.com guest review
"A good place to stay in Grand Rapids"
This property--tucked in behind other businesses--is a bit hard to find but it's a good place to stay with a comfortable room and well-managed continental breakfast.Genuine Hotels.com guest review
"Front desk encounter"
My husband went to grab a luggage cart, with our 3 boys in tow. The boys, all under the age of 4, jumped on the luggage cart, before he had a chance to get them off. The woman behind the front desk found it necessary to scold my husband that for liability reasons, kids could not be on the cart. "It's not a toy!" She said. I totally agree and understand […] why kids riding on luggage carts is not a good idea, however, he did not need to be so rudely and condescendingly informed "that its not a toy!" Pretty sure that a grown man can deduce that, all on his own. Her interactions and the way she handled herself were very inappropriate from a customer service standpoint, and we let her know. The rooms were small. Not the "1/3 larger than typical hotel rooms" that they boast about. We always stay at Hampton Inn's, as they do offer large rooms and seem to be much more family friendly, however, it was booked. This was our back up plan. We likely won't be back. Read moreGenuine Hotels.com guest review
"perfect for the price"
I am not sure why anyone would have much negative to say about this hotel. You have to know what to expect though, for a c-note. Check-in was very fast and pleasant, the room was clean and looked fairly recently renovated; furniture was new; cable image quality was not the best, but OK for a hotel; the fridge was clean and was plugged in when we arrived. […] The clock was easy to set up and the nightstand lights had easily accessible plugs for chargers. Towels and linens were pristine and looked almost brand new and of very good quality; the bed was truly comfortable by any standards and no noise whatsoever came from the court or from our neighboring guests. The bathroom looked like it kept some of the old fixtures, but it was functional and nothing was missing from hooks to the soaps which unlike other hotel brands did not leave skin flaky after one hand wash. There is construction in front of the hotel. the GPS location was accurate. Lots of chain restaurants close-by. Pool and spa looked clean. All windows are in a dire need for a wash, inside and out, both in the room and at the pool. Breakfast was decent, nothing special, Starbucks coffee, English muffins, eggs and greasy meat patties, apples, yogurt, tea, apple and orange juice, waffles with strawberry topping. All in all I am very happy with the stay and our 5 year old son proposed that we move in to permanently live in this hotel. Read moreGenuine Hotels.com guest review
Would stay here again but would leave as soon as I found out there were little league baseball teams in hotel. Only down side was the noise they made running up and down the halls. If not sports team then sign me up. Beds are firm which I like. Location is great with lots of restaurants closeGenuine Hotels.com guest review
Service was okay, couldn't get an extra pillow because rooms were all booked they stated. Could hear noise from people in hallways, coming in from outside, ice maker from down the hall, and people in room above us walking around. Slept with tv on to drown out noise, which I dislike doing. Breakfast I was much to be desired. No eggs or meat. Cereal was […] special K and mini wheats which kids dont eat. Which left making waffles which everyone was lined up for or bagels or sweets. When finally getting food there was no where to sit so back up to our room we went. Cleanliness... room was clean and appeared up to date, however bathroom was not as clean, poor lighting, toilet shook, and door was uneven and had to be slammed shut and yanked hard to open. And corners appeared hadn't been cleaned in a while by the dead bugs. Read moreGenuine Hotels.com guest review
I was very surprised and enjoyed my stay. I had never been to this hotel and when we come back to Grand Rapids, we will stay at the Wyndham Grand. The price was great , the room was clean and the bed was comfortable. We did not need any service but they were cheerful when checking in.Genuine Hotels.com guest review
Good breakfast, the room was comfortable and clean, and the price was great. good value.Genuine Hotels.com guest review
Great room and service was okay. Had to wait a little while for service from front dear attendant. Other than that it was a grey stay! I only wish it was located closer to downtown GRGenuine Hotels.com guest review
We arrived to our hotel room and it was very modern looking. The girls loved the pool (could of been a little warmer). The girls loved the breakfast the next morning. Our stay was quiet and relaxing...We had lots of place to choose from shopping, dining, and dessert. You could use some flowers and more plants to make it look really green around the […] hotel inside and out. I would definitely come back! thanks! Read moreGenuine Hotels.com guest review
We appreciated the effeciency of the shuttle service to the airport. It was disappointing there was nothing available for my family to eat early in the morning before they flew out. It would have been nice to at least have coffee. juice, fruit, pastries, or cereal available for the little ones before leaving at 5 AM to go to airport.Genuine Hotels.com guest review
"Nice pool deck."
The hotel is showing some age.Genuine Hotels.com guest review
Great rate for a nice ambience.Genuine Hotels.com guest review
Hotel was OK but there are better options for similar prices in the area. The blue lights used in the hallways were distracting and helped show the construction dust that was clinging to the outside of the room doors. Although the do-not-disturb sign was out I was still woken early in the morning by room service which then did not get to cleaning my […] room till late afternoon. Overheard maid loudly telling guests that checkout was 11 which is earlier that other hotels. Pool and hot tub area was nice and extended hours for adults was a welcome surprise. Overall would not recommend. Read moreGenuine Hotels.com guest review
This was a very nice hotel. We were there long enough to sleep, swim & eat.Genuine Expedia guest review
"Okay Hotel but better ones close by"
I go to Grand Rapids often on business and have stayed at many nearby Hotels. I will not go back to this one. Problems: toilet leaked when flushed. Breakfast: the gravy was clear and so salty it was awful. Not sure what it was. Many Hotels close by are cleaner and newer for the same price rangeGenuine Hotels.com guest review
The hotel was clean and the staff was friendly. Nice part of town as well. Plenty of parking. Breakfast was great. Coffee was horribleGenuine Expedia guest review
Staff was extremely unprofessional. Night desk attendant was rude and confrontational. She has a horrible demeanor about herself and I suggest she be reprimanded.Genuine Expedia guest review
Good experience overall. Provided free breakfast and the staff made every effort to ensure that my needs were met.Genuine Expedia guest review
"Bring your ibuprofen"
Between the 100 screaming kids in the pool due to a soccer tournament , the slippery tile floor outside the pool and the awful beds, you will need a lot of ibuprofen. The cleaning staff was rude and the rooms are not very clean and in disrepair. This hotel is awful.Genuine Expedia guest review
Stayed there for a getaway. The room was as pictured, and nicely updated. I am Very sensitive to lighting, and don't care for the cool blue lights. It was nice that there were several lighting options in the room :) Overall it was a very nice place to stay.Genuine Hotels.com guest review
This hotel is in the final stages of a remodel. They have tried to do a nice job, it's just that some of the finishing touches could have been better. Does that affect the comfort of the room or quality of the staff, absolutely not. It was clean, comfortable and the staff was very good. It's just an issue of overall finished look, which most people […] won't care about but some may. Read moreGenuine Hotels.com guest review
Only 16 rooms to rent because the entire place is under construction. I was told that the lobby was under construction, but it was not a good place to be. Did not feel safe or comfortable.Genuine Expedia guest review
A bug was in the tub. Lots of construction. Staff had some attitude issues when the ice machine broke they acted like they didn't want to get us ice. A room down the hall had a busted pipe and the entire hallway flooded at 1am. They showed no appreciation to my boyfriend for telling them.Genuine Hotels.com guest review
We arrived to find that the entrance and common areas were all torn up...no tiles on the floor, no ceiling, bare wires everywhere. A guest came by us and said that they didn't have a sink in their room! Our room was clean and the bed was comfy. Directv kept cutting in and out, and the weather was decent the entire time we were there. We were pleasantly […] surprised at how nice the pool was. It was very clean and a comfy temperature. Read moreGenuine Expedia guest review
"Great Hotel, would stay again."
The hotel is in the middle of a major renovation, once it is complete it will be awesome, especially if their prices stay the same. Will definitely stay there again.Genuine Hotels.com guest review
"don't stay here"
No WiFi. Under construction, foul odorsGenuine Hotels.com guest review
"Close to shopping"
I have stayed at this hotel at least five times in the past. It is being renovated and some inconvenience is to be expected, but the room we were given was covered in dust, unlocked when we got to it and hadn't been cleaned. I couldn't take a deep breath in it. I changed to a different room which was better, but had to make another trip to the front […] desk to have the phone turned on. The hot tub in the pool area wasn't hot and the jets weren't working. It was quiet in the room and the breakfast was good. I probably won't stay there again. Read moreGenuine Expedia guest review
Remodeling room was filthy old and dingy! Wouldn't recommend to anyone!Genuine Hotels.com guest review
"Disappointing experience with an old friend."
I have loved this hotel in the past, but my most recent stay was a huge disappointment. For the second year in a row, the pool was closed for repairs. I decided to stay only one night and then look for another place for the rest of my stay. The first room I was put in was missing a desk and smelled of urine. The second room had a huge stain on the sofa, […] and the internet didn't work. I was too tired to move again, but the next day when I complained, the manager placated me and told me they would have fixed it if I had complained. I was tired of complaining. How many chances to put me in an adequate room am I supposed to give the hotel? I hope the upgrades go well, but I won't be back. Read moreGenuine Expedia guest review
"Less Staff burden on one person"
Hotel was good. Renovation in progress but they made sure they are apologetic about the dust and more. Only staff was at the reception, she was polite and humble. She had to take care of all the errands. Hotel needs more staffs like her. Room was clean, service was courteous. Ambiance in the breakfast area was good. I am sure after the renovation, this […] hotel will a good place to stay with family/friends. Read moreGenuine Hotels.com guest review
This hotel was very old and dirty. The staff was very nice and helpful though. Stayed there for 2 nights to attend a wedding... There is a lot of construction going on inside the hotel so hopefully they'll update it nicely. I would not consider staying there again...maybe after the construction is over...Genuine Hotels.com guest review
The hotel was dirty smelt and extremely uncomfortable the decor was nothing like the pictures I would never recommend this to anyoneGenuine Expedia guest review
Most disappointing hotel on our trip. I'm sure one can do better. Staff were fine. "Under construction". We get the feeling it has been under construction for a while. We were there Sat night/Sun am so no construction noise. Room was shabby and a/c did not seem to work.Genuine Expedia guest review
Even though they are remodelling it, it is a great place !!! The breakfast was very good!Genuine Hotels.com guest review
"Work in Progress"
No issues with the hotel. The renovations that they're working on should improve the facility even more. Only 1 minor constructive criticism...the bathroom floor (near the tub) appeared dirty. Not just construction/renovation type dirty, more a wet/sticky kind of dirty, but it was limited to 1 corner. Comfortable A/C, spacious room. Worked out well […] for a simple overnight stay. Read moreGenuine Hotels.com guest review
"Hotel under serious remodel."
Horrible. Liked it when it was operated by other owners, now it's a mess.Genuine Expedia guest review
"great area for all the shopping needs"
it was a good stay, even with the hotel under construction the employees were very nice. The pool and hot tub were at a nice temperature and well taken care of.Genuine Hotels.com guest review
"Motel was kind of hidden."
Motel stay was ok. Staff was friendly. The motel is under construction. Front area was nice, but rooms need a little work. I would have been very disappointed if I'd paid more than I did for the room.Genuine Expedia guest review
"Hotel was under major re-construction. Not good!"
Wall paper peeling, trash and lots of dust behind furniture. Courtyard not useable.Genuine Expedia guest review
"Close to shopping"
Great location and free breakfast!Genuine Hotels.com guest review
The hallways were being renovated but our room was very nice. Roomy, comfortable, clean and a great price, I would highly recommend this hotel.Genuine Hotels.com guest review
"Quaint, a middle class 5star"
The hotel is still remodeling. Some issues there but not enough to be bothersome. The room was spicy with very comfortable beds. Microwave in lobby and no refer. in room. Very clean. Breakfast was good. Eggs, sausage, cereal, fruit, pastries. The breakfast room was extremely large. There were multiple sitting rooms that were necessary as the wifi only […] seemed to work there on a regular basis. The "business" area had two computers, however the one hooked to the printer was inoperable. Pool is indoor, but connected to small sun deck. Pool nice, sun deck did need some cleaning. The staff was extremely cordial and helpful. Needed to change rooms because of an added guest and they were very accommodating. Read moreGenuine Expedia guest review
"Will be a nice hotel"
The majority of the hotel is under construction and that tends to be an eye sore. Staff were friendly and helpful. The price of the stay matched the condition of the hotel. The hotel will be nice once it is renovated.Genuine Hotels.com guest review
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