Great room and service was okay. Had to wait a little while for service from front dear attendant. Other than that it was a grey stay! I only wish it was located closer to downtown GRGenuine Hotels.com guest review
We arrived to our hotel room and it was very modern looking. The girls loved the pool (could of been a little warmer). The girls loved the breakfast the next morning. Our stay was quiet and relaxing...We had lots of place to choose from shopping, dining, and dessert. You could use some flowers and more plants to make it look really green around the […] hotel inside and out. I would definitely come back! thanks! Read moreGenuine Hotels.com guest review
We appreciated the effeciency of the shuttle service to the airport. It was disappointing there was nothing available for my family to eat early in the morning before they flew out. It would have been nice to at least have coffee. juice, fruit, pastries, or cereal available for the little ones before leaving at 5 AM to go to airport.Genuine Hotels.com guest review
"Nice pool deck."
The hotel is showing some age.Genuine Hotels.com guest review
Great rate for a nice ambience.Genuine Hotels.com guest review
Hotel was OK but there are better options for similar prices in the area. The blue lights used in the hallways were distracting and helped show the construction dust that was clinging to the outside of the room doors. Although the do-not-disturb sign was out I was still woken early in the morning by room service which then did not get to cleaning my […] room till late afternoon. Overheard maid loudly telling guests that checkout was 11 which is earlier that other hotels. Pool and hot tub area was nice and extended hours for adults was a welcome surprise. Overall would not recommend. Read moreGenuine Hotels.com guest review
"Okay Hotel but better ones close by"
I go to Grand Rapids often on business and have stayed at many nearby Hotels. I will not go back to this one. Problems: toilet leaked when flushed. Breakfast: the gravy was clear and so salty it was awful. Not sure what it was. Many Hotels close by are cleaner and newer for the same price rangeGenuine Hotels.com guest review
"Bring your ibuprofen"
Between the 100 screaming kids in the pool due to a soccer tournament , the slippery tile floor outside the pool and the awful beds, you will need a lot of ibuprofen. The cleaning staff was rude and the rooms are not very clean and in disrepair. This hotel is awful.Genuine Expedia guest review
Stayed there for a getaway. The room was as pictured, and nicely updated. I am Very sensitive to lighting, and don't care for the cool blue lights. It was nice that there were several lighting options in the room :) Overall it was a very nice place to stay.Genuine Hotels.com guest review
This hotel is in the final stages of a remodel. They have tried to do a nice job, it's just that some of the finishing touches could have been better. Does that affect the comfort of the room or quality of the staff, absolutely not. It was clean, comfortable and the staff was very good. It's just an issue of overall finished look, which most people […] won't care about but some may. Read moreGenuine Hotels.com guest review
Only 16 rooms to rent because the entire place is under construction. I was told that the lobby was under construction, but it was not a good place to be. Did not feel safe or comfortable.Genuine Expedia guest review
A bug was in the tub. Lots of construction. Staff had some attitude issues when the ice machine broke they acted like they didn't want to get us ice. A room down the hall had a busted pipe and the entire hallway flooded at 1am. They showed no appreciation to my boyfriend for telling them.Genuine Hotels.com guest review
We arrived to find that the entrance and common areas were all torn up...no tiles on the floor, no ceiling, bare wires everywhere. A guest came by us and said that they didn't have a sink in their room! Our room was clean and the bed was comfy. Directv kept cutting in and out, and the weather was decent the entire time we were there. We were pleasantly […] surprised at how nice the pool was. It was very clean and a comfy temperature. Read moreGenuine Expedia guest review
"Great Hotel, would stay again."
The hotel is in the middle of a major renovation, once it is complete it will be awesome, especially if their prices stay the same. Will definitely stay there again.Genuine Hotels.com guest review
"don't stay here"
No WiFi. Under construction, foul odorsGenuine Hotels.com guest review
"Close to shopping"
I have stayed at this hotel at least five times in the past. It is being renovated and some inconvenience is to be expected, but the room we were given was covered in dust, unlocked when we got to it and hadn't been cleaned. I couldn't take a deep breath in it. I changed to a different room which was better, but had to make another trip to the front […] desk to have the phone turned on. The hot tub in the pool area wasn't hot and the jets weren't working. It was quiet in the room and the breakfast was good. I probably won't stay there again. Read moreGenuine Expedia guest review
Remodeling room was filthy old and dingy! Wouldn't recommend to anyone!Genuine Hotels.com guest review
"Disappointing experience with an old friend."
I have loved this hotel in the past, but my most recent stay was a huge disappointment. For the second year in a row, the pool was closed for repairs. I decided to stay only one night and then look for another place for the rest of my stay. The first room I was put in was missing a desk and smelled of urine. The second room had a huge stain on the sofa, […] and the internet didn't work. I was too tired to move again, but the next day when I complained, the manager placated me and told me they would have fixed it if I had complained. I was tired of complaining. How many chances to put me in an adequate room am I supposed to give the hotel? I hope the upgrades go well, but I won't be back. Read moreGenuine Expedia guest review
"Less Staff burden on one person"
Hotel was good. Renovation in progress but they made sure they are apologetic about the dust and more. Only staff was at the reception, she was polite and humble. She had to take care of all the errands. Hotel needs more staffs like her. Room was clean, service was courteous. Ambiance in the breakfast area was good. I am sure after the renovation, this […] hotel will a good place to stay with family/friends. Read moreGenuine Hotels.com guest review
This hotel was very old and dirty. The staff was very nice and helpful though. Stayed there for 2 nights to attend a wedding... There is a lot of construction going on inside the hotel so hopefully they'll update it nicely. I would not consider staying there again...maybe after the construction is over...Genuine Hotels.com guest review
The hotel was dirty smelt and extremely uncomfortable the decor was nothing like the pictures I would never recommend this to anyoneGenuine Expedia guest review
Most disappointing hotel on our trip. I'm sure one can do better. Staff were fine. "Under construction". We get the feeling it has been under construction for a while. We were there Sat night/Sun am so no construction noise. Room was shabby and a/c did not seem to work.Genuine Expedia guest review
Even though they are remodelling it, it is a great place !!! The breakfast was very good!Genuine Hotels.com guest review
"Work in Progress"
No issues with the hotel. The renovations that they're working on should improve the facility even more. Only 1 minor constructive criticism...the bathroom floor (near the tub) appeared dirty. Not just construction/renovation type dirty, more a wet/sticky kind of dirty, but it was limited to 1 corner. Comfortable A/C, spacious room. Worked out well […] for a simple overnight stay. Read moreGenuine Hotels.com guest review
"Hotel under serious remodel."
Horrible. Liked it when it was operated by other owners, now it's a mess.Genuine Expedia guest review
"great area for all the shopping needs"
it was a good stay, even with the hotel under construction the employees were very nice. The pool and hot tub were at a nice temperature and well taken care of.Genuine Hotels.com guest review
"Motel was kind of hidden."
Motel stay was ok. Staff was friendly. The motel is under construction. Front area was nice, but rooms need a little work. I would have been very disappointed if I'd paid more than I did for the room.Genuine Expedia guest review
"Hotel was under major re-construction. Not good!"
Wall paper peeling, trash and lots of dust behind furniture. Courtyard not useable.Genuine Expedia guest review
"Close to shopping"
Great location and free breakfast!Genuine Hotels.com guest review
The hallways were being renovated but our room was very nice. Roomy, comfortable, clean and a great price, I would highly recommend this hotel.Genuine Hotels.com guest review
"Quaint, a middle class 5star"
The hotel is still remodeling. Some issues there but not enough to be bothersome. The room was spicy with very comfortable beds. Microwave in lobby and no refer. in room. Very clean. Breakfast was good. Eggs, sausage, cereal, fruit, pastries. The breakfast room was extremely large. There were multiple sitting rooms that were necessary as the wifi only […] seemed to work there on a regular basis. The "business" area had two computers, however the one hooked to the printer was inoperable. Pool is indoor, but connected to small sun deck. Pool nice, sun deck did need some cleaning. The staff was extremely cordial and helpful. Needed to change rooms because of an added guest and they were very accommodating. Read moreGenuine Expedia guest review
"Will be a nice hotel"
The majority of the hotel is under construction and that tends to be an eye sore. Staff were friendly and helpful. The price of the stay matched the condition of the hotel. The hotel will be nice once it is renovated.Genuine Hotels.com guest review
"Hotel was very close to our destination."
Hotel staff was very helpful. Hotel is currently doing renovations, but other than that our stay was very pleasant. I would definetely stay there again.Genuine Expedia guest review
"Clean and reasonably priced"
We have stayed at this hotel many times and it continues to be a good value. It is older and but it is currently undergoing major renovations. The construction did not bother us at all. The staff is friendly and helpful. Iwas disappointed with the breakfast this time, it was not up to its usual standards.Genuine Hotels.com guest review
My wife and I just wanted to get away from distractions for a night, and Hotel Royale was the perfect place to do that. Very quiet and very comfortable. Room was very nice and clean. Breakfast in the morning was great and the service was exceptional as well. Great place to just get away!Genuine Hotels.com guest review
It was a great value especially considering breakfast was included. They were in the middle of a renovation, but it didn't affect us at all since it was the weekend. Our room was clean and comfortable.Genuine Hotels.com guest review
I could not wait to leave!!! Renovation was in progress and extremely needed. The sofa in the room was dirty, the pool area smelled awful. Everything was old, dirty or stained and wore out. I would not think of staying here again until the renovation is complete.Genuine Hotels.com guest review
The hotel is under construction, however these are what I observed in our room: there were light bulbs missing from the light fixtures next to both beds in the room, the smoke detector was hanging from base, hair dryer didn't work. The breakfast eggs and susage were over cooked. I tried to explain to the lady refilling items of my concern and that the […] waffle timer was broken and she could only tell me she couldn't speak english. The young ladies that checked us in were very professional and apologetic to the fact that the refrigerator did not work and explained it wasn't supposed to be in there anyway. The lady that worked overnight shift was very pleasant and helpful. Overall the hotel was clean and presentable. Read moreGenuine Hotels.com guest review
"If you dont mind front desk intrusions"
Will never stay at this hotel again. our first night there and the front desk clerks barged into our room, and thought that a simple apology would be enough to satisfy such an intrusion.Genuine Hotels.com guest review
the hotel was very clean and nice the staff extremly helpful in pulling off my suprise getaway for me and my boyfriend even with the construction goingon it was very quiet and relaxingGenuine Hotels.com guest review
"Good quiet stay"
Overall it was good. During my trip (May 2013) they were in the middle of a remodel. Aside from the construction appearance it caused little disruption to my stay. Once the renovation is complete it will be a nice place to stay.Genuine Hotels.com guest review
There was no housekeeping all weekend long. I had to go to the front desk for trash bags and towels.Genuine Hotels.com guest review
"Old School Hotel."
This hotel was built for breakfast. It has a huge dining room with a hot breakfast. You don't feel that you are wedged between the front door and the lobby. The living room gives you room to visit without sitting on your bed. The pool is the best pool I've used in a long time. They have late hours for adults from 11pm to 12. I stayed here when it was […] a Quality and see that there are upgrades that are needed. But if you want a quality hotel with a very friendly staff, then this is the place. Plus, Steak and Shake is right across the street if you need a late night burger run. Don't overlook it because it isn't affiliated with a chain. Read moreGenuine Expedia guest review
"Hotel under construction!"
There was only one staff worker, almost nobody staying at the hotel, no juice and a cheaply put together breakfast, hot tub lukewarm and the entire place under renovations. Should be closed until complete! Since ownership has switched over the past 4 months, the hotel has declined greatly :(Genuine Hotels.com guest review
"In midst of Renovation"
Property is definitely still in the middle of a major renovation and appears to be operating at 20% of capacity. The room was comfortable and very quiet but felt a little uncomfortable with the lack of other guestsGenuine Expedia guest review
"2 nights stay for family events"
The room was clean and comfortable, but the hotelis under renovation, The new tile in the bathroom was nice, but the walls had to be finished, the smoke detector was not attached to the wall and one of the workers wassmoking in the hall. We weren't in our room much, so it was fine for us. It is a beautiful hotel and will be great when it is finishe […] d. Read moreGenuine Hotels.com guest review
"Nice staff and great breakfast!"
Rooms and hotel itself is a little dated, but overall very comfortable and clean. The staff was great, and the breakfast was a surprise...in a good way. Lots of hot food choices - hashbrowns, corned beef hash, scrambled eggs, sausage, etc. Never had a free breakfast like this in any hotel I've stayed in. Excellent value for the price.Genuine Hotels.com guest review
"Great Stay everytime."
We can always expect the same each time we come, which is 4 times a year.Genuine Hotels.com guest review
We staid here when we got married and we came back for our 4 year wedding anniversary . I love the hotel the people are so nice. The girl upgraded our room for free and everything was so lovely . The breakfast is great as well. We were thinking about going back every year.Genuine Hotels.com guest review
Nice for the price.. Better than I expectedGenuine Hotels.com guest review
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