All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
4495 28th St Se, Grand Rapids, MI, 49512, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 420 reviews)

  • Location
    Great location
  • Value
    Best value for money
  • Wellness
    Great wellness & sports facilities
  • Service
    Fantastic service
  • Food
    Food is all right
  • WiFi
    Bad internet service
  • < Previous
  • Page 1 of 9
  • Next >
5.0 / 5Outstanding
Very nice accommodations, staff was so very nice. Loved the airport shuttle service and your driver
Genuine Hotels.com guest review
1 night family trip Jan 30, 2016
kelly
US
2.0 / 5Fair
Arrived late due to flight delays only to have front door locked and have to wait outside for 30 minutes.
Genuine Hotels.com guest review
2 night business trip Feb 1, 2016
JT
US
3.0 / 5Good
Very friendly. Rooms are clean and look like the pictures.
Genuine Hotels.com guest review
1 night trip with friends Jan 30, 2016
Ryan
US
4.0 / 5Excellent
"Mostly good"
Hotel was a bit hard to find, as it is actually behind other businesses. Traffic in the area is very heavy. Once we found the hotel, staff was welcoming and super-friendly. Lobby & room were clean and tastefully decorated. Bed was very comfortable & towels were good quality & plentiful. I know that the staff has little control over other guests, but there was a large party of children running the hall until pretty late at night (very noisy). Did not try the food, as there appeared to be restaurant/room service only, and it was a little pricey. Overall, a good experience, and the price was fantastic for the area. That alone will bring me back.
Genuine Hotels.com guest review
1 night family trip Jan 30, 2016
Teri
US
3.0 / 5Good
Elevator was at the complete opposite end of the hotel from the front desk, very inconvenient. The parking lot size was not large enough, I had to park next door behind a store. I didn't like the bar right in the lobby, people were loud and smoked right outside the front door. They should offer a continental breakfast.
Genuine Hotels.com guest review
2 night family trip Jan 29, 2016
A Traveler
US
3.0 / 5Good
"First time visit..."
Average. One elevator in the middle of the hotel, so you have to walk by 1/2 of the 1st floor rooms just to go up, kind of weird. (So many) Pictures online look much better than reality. Price is right for the location /convenience.
Genuine Hotels.com guest review
1 night trip Jan 29, 2016
A Traveler
US
3.0 / 5Good
"It was ok. Not the greatest."
Ants in the bathroom. Mold gunk at base of toilet. Hotel employees did not honor late check out request and the do not disturb sign on my door: knocking on door and disturbing us twenty minutes before our late check out time.
Genuine Hotels.com guest review
1 night family trip Jan 23, 2016
Leslie
US
4.0 / 5Excellent
"South Bend Traveller"
Odd elevator location. Other than that very good.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2016
Donald
US
5.0 / 5Outstanding
"5 star hotel"
We were very impressed with the hotel. It is absolutely gorgeous and the staff was friendly and helpful.
Genuine Hotels.com guest review
1 night romance trip Jan 23, 2016
Jacob
US
2.0 / 5Fair
"just ok"
the used shampoo and soap bar were still in the shower leading me to assume it hadn't been cleaned
Genuine Hotels.com guest review
1 night family trip Jan 16, 2016
Maryann
US
3.0 / 5Good
"Disappointed"
The staff was not very friendly. They charged my credit card more than the amount due for the room, even after they said they would not do that. The pool water was so cloudy you couldn't see the bottom. The vending machines were empty. The parking lot was small, so we couldn't find a space close to our room. Overall, I would not stay here again, even if I got the same bargain.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2016
Ginianne
US
5.0 / 5Outstanding
"Happy guest!"
Awesome!!
Genuine Hotels.com guest review
2 night business trip Jan 18, 2016
Ubaldo
US
4.0 / 5Excellent
"Wyndham Grands Rapids"
The hotel was ok there was some repairs that were needed. We picked the hotel because it was close to the airport, we had a early flight the next morning. we had to get up about 5:00 am to make our flight. It seemed there was a party going on in several rooms and the hallways. we went to bed about 10:00 and the load noises and voices went on until 2:00 am. It made hard to sleep.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2016
Gary
US
4.0 / 5Excellent
"Very nice for bargain price!"
Great hotel, very nice for bargain price. My only complaint is that we could hear every sound from the hallways as clear as if the people were right in our room - and it wasn't like they were exceptionally noisy...just normal conversation level & movement. Front desk clerk was very friendly and really seemed eager to assist us in any way.
Genuine Hotels.com guest review
1 night trip with friends Jan 15, 2016
Angela
US
3.0 / 5Good
"Very understaffed for the weekend we were there."
We stayed while a cheerleading competition was in town. VERY noisy group of people. Unsupervised children running around all over the place and swimming in the pool. The first night - there was an excessive amount of chlorine in the pool and no towels. The front desk was notified and they apologized, but nothing was done about the situation. It seemed SEVERELY understaffed for a Friday night. We asked for a roll-away bed at 3:00 on check-in. We were told it would be delivered to the room by the time we got back (visiting a family member in the hospital). No bed when we got back. And it took an hour and 3 calls more to get the bed delivered to us. The room had a HUGE draft. The room was clean - but there were signs of mold - just caulked over. I probably will not stay there again, nor would we recommend it. It had more to do with the cheerleading occupants running up and down the halls, but we were still not impressed with the hotel.
Genuine Hotels.com guest review
2 night family trip Jan 15, 2016
Lynnette
US
3.0 / 5Good
The place was really laud. You could hear doors closing and people all over the place. People walking above you, people in either room beside you, etc.
Genuine Hotels.com guest review
1 night business trip Jan 12, 2016
A Traveler
US
3.0 / 5Good
"Nice hotel unless to have physical limits"
The room was an accessible room and the bed was so tall I had to lift my wife onto the bed. It was not designed for someone with physical limits. Also the header made a nice somewhere between a dog howl and train whistle all night long. The staff was friendly but did not offer any discount. They suggested changing rooms but we did not actually get back to the room until 11:30 and were exhausted.
Genuine Hotels.com guest review
1 night trip with friends Jan 9, 2016
Richard
US
5.0 / 5Outstanding
the woman who checked us in was so friendly, she also the one who checked us out the next day, she was just as friendly. I dont remember her name, but she was there Sat night and Sunday Morning The food at the restaurant was very tasty and reasonably priced.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2016
Christy
US
5.0 / 5Outstanding
"Will be back"
We have stayed here before live the hotel staff and area
Genuine Hotels.com guest review
1 night family trip Jan 6, 2016
Tammara
US
4.0 / 5Excellent
The hotel room and staff were great. The pool was cold. And the hot tub was barely bath water temperature. With two kids that were looking forward to swimming it was a bit disappointing to not really be able to swim because of the temperature.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2015
Gretchen
US
4.0 / 5Excellent
"Worth the price"
It was fine and in good condition, considering the price. Much closer to downtown than I expected!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2015
Jordan
US
4.0 / 5Excellent
Great little micro brewery right around the corner made for a rough morning but fun night
Genuine Hotels.com guest review
1 night family trip Dec 26, 2015
keith
US
4.0 / 5Excellent
The staff was very friendly and helpful, but we rarely needed anything. The fridge and microwave were a bonus. Hotel smelled and looked clean. And nestled right off the main road I wasnt disturbed by hustle and bustle of all the traffic directly on 28th(curbside). My friend said she saw a few small ants by the whirlpool. I wasnt there, cant confirm. I never seen any in our room or anywhere else in the hotel though.
Genuine Hotels.com guest review
3 night trip with friends Dec 24, 2015
Krystal
US
4.0 / 5Excellent
"GREAT STAY.......... GOOD HOTEL........."
NICE ROOM ENJOYED THE HOT TUB AND THE ROOM
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2015
CRAIG
US
4.0 / 5Excellent
Went to hotel for a Family Christmas Gathering. Hotel Staff were Very Hospitable.Family had a Great time. Kids Really Enjoyed the Pool.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2015
Joan
US
5.0 / 5Outstanding
"Amazing!!!"
It was perfect! Clean! Bar staff was friendly so was check in staff.
Genuine Hotels.com guest review
1 night romance trip Dec 22, 2015
A Traveler
US
3.0 / 5Good
"Ummm... Worth it for the price... I guess."
Our floor was dirty. Elevator was a mile away.
Genuine Hotels.com guest review
1 night family trip Dec 24, 2015
Corlie
US
4.0 / 5Excellent
Friendly and convenient. There was someone acting belligerent, I called the front desk and they took care of it.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2015
Hermenegildo
US
4.0 / 5Excellent
"VERY NICE LOTS OF LITTLE EXTRA'S AMPLE PILLOWS"
HAD A GREAT TIME,....
Genuine Hotels.com guest review
1 night romance trip Dec 18, 2015
CRAIG
US
5.0 / 5Outstanding
"Great place for families."
Extended stay with three little ones.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2015
Helen
US
5.0 / 5Outstanding
"Good weekend"
Clean quiet hotel and close to so many nice restaurants
Genuine Hotels.com guest review
2 night family trip Dec 18, 2015
Felicia
US
4.0 / 5Excellent
"Great bang for your buck"
Comfortable room was just what was needed in a quiet area within proximity to airport and restaurants. Great bed and pillows and clean. Would stay here again.
Genuine Hotels.com guest review
1 night romance trip Dec 16, 2015
Tomas
US
5.0 / 5Outstanding
"28th street mania"
Very nice. Had special rates that worked for me since the company I work for allow so much per nite, otherwise i could not stay there.
Genuine Hotels.com guest review
2 night business trip Dec 16, 2015
john
US
5.0 / 5Outstanding
"Pleasantly Surprised."
Overall our stay was great! When we walked into the hotel, I was pretty surprised at how nice it was! The customer service was fantastic as well as the room service. The only issue we had was our toilet ran all day|night long, but if we closed the door to the bathroom area, it was not noticeable, and in the middle of the night we could hear doors slamming quite often, but that's not the hotels issue-more or less the courtesy of others. I would definitely come back again!
Genuine Hotels.com guest review
2 night romance trip Dec 11, 2015
A Traveler
US
3.0 / 5Good
"Disappointed"
Location convenient. Room beat up- walls all marked up bathroom tiles cracked and crumbling, towel rack fell out of wall, room carpet dirty.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2015
Patricia
US
4.0 / 5Excellent
Came for hockey games Calvin vs Hope! Calvin swept!!!! You should have a special Calvin College Rate
Genuine Hotels.com guest review
2 night romance trip Dec 4, 2015
Frank
US
4.0 / 5Excellent
"trip to grand"
Fantastic room and services, but don't plant to eat here, their restaurant in house is under staffed and food is average at best. Also, NO ESPN, I missed the MNF game in my room.
Genuine Hotels.com guest review
1 night business trip Dec 7, 2015
William
US
3.0 / 5Good
"Needs a little effort"
Noisy heating element, could not sleep. Lamp at bedside did not work. A number of outside doors were broken allowing access without a room key. Did not feel safe
Genuine Hotels.com guest review
1 night trip with friends Dec 5, 2015
A Traveler
US
5.0 / 5Outstanding
"No complaints"
Was in town for a family funeral. This place is very nice, comfortable and clean. Will be back when I visit again.
Genuine Hotels.com guest review
2 night family trip Dec 4, 2015
Diamond
US
5.0 / 5Outstanding
The bed was awesome
Genuine Hotels.com guest review
1 night romance trip Nov 13, 2015
caroline
US
5.0 / 5Outstanding
"Good location"
Nice place to stay Next to everything
Genuine Hotels.com guest review
1 night family trip Nov 20, 2015
Jerry
US
5.0 / 5Outstanding
"Very good"
excellent hotel. I would stay there again
Genuine Hotels.com guest review
1 night trip Nov 20, 2015
Carol
US
2.0 / 5Fair
"Not quite there yet but they are trying"
We needed to stay somewhere local due to a gas leak. I chose here based on my experience with this hotel chain. I was very disappointed. Please take into consideration that they are attempting to become a 4 star hotel. There are growing pains in that process. This hotel should not have the name outside until the reach 4 stars.
Genuine Hotels.com guest review
1 night family trip Nov 11, 2015
Brent
US
4.0 / 5Excellent
"Very clean room!"
The hotel was clean and staff friendly. The downside was that breakfast was not included in the stay. It was a bit noisy also.
Genuine Hotels.com guest review
2 night romance trip Nov 6, 2015
Not Provided
US
4.0 / 5Excellent
"Business Trip"
Nice place to stay
Genuine Hotels.com guest review
1 night business trip Nov 4, 2015
Michael
US
3.0 / 5Good
The room we had was large but the one we changed to was small no a just mentioned to the price
Genuine Hotels.com guest review
1 night family trip Oct 31, 2015
Markiea
US
4.0 / 5Excellent
"Good times"
Great but it was a little noisey at night with people slamming doors. Other than that great time kids love the pool.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2015
Shane
US
2.0 / 5Fair
"Not clean"
Bathroom wasn't clean, contact lense on floor with hair all over in bathtub and wall. Nightstand was sticky and with watermark.
Genuine Expedia guest review
Other trip Nov 2, 2015
A Traveler
US
3.0 / 5Good
"Great staff!"
The staff was fabulous, and went above and beyond to make our stay enjoyable.
Genuine Hotels.com guest review
1 night family trip Oct 23, 2015
Tarisai
US
4.0 / 5Excellent
"Great hotel, decent staff."
The internet went down at the hotel and the staff did not know what to do without the computers to use. We were not able to check in for quite a while. They did not offer much to help us. When we finally got in our room they gave someone else the same room and someone walked in on us. The staff did nothing to apologize, they seemed poorly trained. The facilities are excellent and it was a very comfortable stay.
Genuine Expedia guest review
Other trip Nov 1, 2015
Mike
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 9
  • Next >