"Disappointing experience with an old friend."
I have loved this hotel in the past, but my most recent stay was a huge disappointment. For the second year in a row, the pool was closed for repairs. I decided to stay only one night and then look for another place for the rest of my stay. The first room I was put in was missing a desk and smelled of urine. The second room had a huge stain on the sofa, […] and the internet didn't work. I was too tired to move again, but the next day when I complained, the manager placated me and told me they would have fixed it if I had complained. I was tired of complaining. How many chances to put me in an adequate room am I supposed to give the hotel? I hope the upgrades go well, but I won't be back. Read moreGenuine Expedia guest review
"Less Staff burden on one person"
Hotel was good. Renovation in progress but they made sure they are apologetic about the dust and more. Only staff was at the reception, she was polite and humble. She had to take care of all the errands. Hotel needs more staffs like her. Room was clean, service was courteous. Ambiance in the breakfast area was good. I am sure after the renovation, this […] hotel will a good place to stay with family/friends. Read moreGenuine Hotels.com guest review
This hotel was very old and dirty. The staff was very nice and helpful though. Stayed there for 2 nights to attend a wedding... There is a lot of construction going on inside the hotel so hopefully they'll update it nicely. I would not consider staying there again...maybe after the construction is over...Genuine Hotels.com guest review
The hotel was dirty smelt and extremely uncomfortable the decor was nothing like the pictures I would never recommend this to anyoneGenuine Expedia guest review
Most disappointing hotel on our trip. I'm sure one can do better. Staff were fine. "Under construction". We get the feeling it has been under construction for a while. We were there Sat night/Sun am so no construction noise. Room was shabby and a/c did not seem to work.Genuine Expedia guest review
Even though they are remodelling it, it is a great place !!! The breakfast was very good!Genuine Hotels.com guest review
"Work in Progress"
No issues with the hotel. The renovations that they're working on should improve the facility even more. Only 1 minor constructive criticism...the bathroom floor (near the tub) appeared dirty. Not just construction/renovation type dirty, more a wet/sticky kind of dirty, but it was limited to 1 corner. Comfortable A/C, spacious room. Worked out well […] for a simple overnight stay. Read moreGenuine Hotels.com guest review
"Hotel under serious remodel."
Horrible. Liked it when it was operated by other owners, now it's a mess.Genuine Expedia guest review
"great area for all the shopping needs"
it was a good stay, even with the hotel under construction the employees were very nice. The pool and hot tub were at a nice temperature and well taken care of.Genuine Hotels.com guest review
"Motel was kind of hidden."
Motel stay was ok. Staff was friendly. The motel is under construction. Front area was nice, but rooms need a little work. I would have been very disappointed if I'd paid more than I did for the room.Genuine Expedia guest review
"Hotel was under major re-construction. Not good!"
Wall paper peeling, trash and lots of dust behind furniture. Courtyard not useable.Genuine Expedia guest review
"Close to shopping"
Great location and free breakfast!Genuine Hotels.com guest review
The hallways were being renovated but our room was very nice. Roomy, comfortable, clean and a great price, I would highly recommend this hotel.Genuine Hotels.com guest review
"Quaint, a middle class 5star"
The hotel is still remodeling. Some issues there but not enough to be bothersome. The room was spicy with very comfortable beds. Microwave in lobby and no refer. in room. Very clean. Breakfast was good. Eggs, sausage, cereal, fruit, pastries. The breakfast room was extremely large. There were multiple sitting rooms that were necessary as the wifi only […] seemed to work there on a regular basis. The "business" area had two computers, however the one hooked to the printer was inoperable. Pool is indoor, but connected to small sun deck. Pool nice, sun deck did need some cleaning. The staff was extremely cordial and helpful. Needed to change rooms because of an added guest and they were very accommodating. Read moreGenuine Expedia guest review
"Will be a nice hotel"
The majority of the hotel is under construction and that tends to be an eye sore. Staff were friendly and helpful. The price of the stay matched the condition of the hotel. The hotel will be nice once it is renovated.Genuine Hotels.com guest review
"Hotel was very close to our destination."
Hotel staff was very helpful. Hotel is currently doing renovations, but other than that our stay was very pleasant. I would definetely stay there again.Genuine Expedia guest review
"Clean and reasonably priced"
We have stayed at this hotel many times and it continues to be a good value. It is older and but it is currently undergoing major renovations. The construction did not bother us at all. The staff is friendly and helpful. Iwas disappointed with the breakfast this time, it was not up to its usual standards.Genuine Hotels.com guest review
My wife and I just wanted to get away from distractions for a night, and Hotel Royale was the perfect place to do that. Very quiet and very comfortable. Room was very nice and clean. Breakfast in the morning was great and the service was exceptional as well. Great place to just get away!Genuine Hotels.com guest review
It was a great value especially considering breakfast was included. They were in the middle of a renovation, but it didn't affect us at all since it was the weekend. Our room was clean and comfortable.Genuine Hotels.com guest review
I could not wait to leave!!! Renovation was in progress and extremely needed. The sofa in the room was dirty, the pool area smelled awful. Everything was old, dirty or stained and wore out. I would not think of staying here again until the renovation is complete.Genuine Hotels.com guest review
The hotel is under construction, however these are what I observed in our room: there were light bulbs missing from the light fixtures next to both beds in the room, the smoke detector was hanging from base, hair dryer didn't work. The breakfast eggs and susage were over cooked. I tried to explain to the lady refilling items of my concern and that the […] waffle timer was broken and she could only tell me she couldn't speak english. The young ladies that checked us in were very professional and apologetic to the fact that the refrigerator did not work and explained it wasn't supposed to be in there anyway. The lady that worked overnight shift was very pleasant and helpful. Overall the hotel was clean and presentable. Read moreGenuine Hotels.com guest review
"If you dont mind front desk intrusions"
Will never stay at this hotel again. our first night there and the front desk clerks barged into our room, and thought that a simple apology would be enough to satisfy such an intrusion.Genuine Hotels.com guest review
the hotel was very clean and nice the staff extremly helpful in pulling off my suprise getaway for me and my boyfriend even with the construction goingon it was very quiet and relaxingGenuine Hotels.com guest review
"Good quiet stay"
Overall it was good. During my trip (May 2013) they were in the middle of a remodel. Aside from the construction appearance it caused little disruption to my stay. Once the renovation is complete it will be a nice place to stay.Genuine Hotels.com guest review
There was no housekeeping all weekend long. I had to go to the front desk for trash bags and towels.Genuine Hotels.com guest review
"Old School Hotel."
This hotel was built for breakfast. It has a huge dining room with a hot breakfast. You don't feel that you are wedged between the front door and the lobby. The living room gives you room to visit without sitting on your bed. The pool is the best pool I've used in a long time. They have late hours for adults from 11pm to 12. I stayed here when it was […] a Quality and see that there are upgrades that are needed. But if you want a quality hotel with a very friendly staff, then this is the place. Plus, Steak and Shake is right across the street if you need a late night burger run. Don't overlook it because it isn't affiliated with a chain. Read moreGenuine Expedia guest review
"Hotel under construction!"
There was only one staff worker, almost nobody staying at the hotel, no juice and a cheaply put together breakfast, hot tub lukewarm and the entire place under renovations. Should be closed until complete! Since ownership has switched over the past 4 months, the hotel has declined greatly :(Genuine Hotels.com guest review
"In midst of Renovation"
Property is definitely still in the middle of a major renovation and appears to be operating at 20% of capacity. The room was comfortable and very quiet but felt a little uncomfortable with the lack of other guestsGenuine Expedia guest review
"2 nights stay for family events"
The room was clean and comfortable, but the hotelis under renovation, The new tile in the bathroom was nice, but the walls had to be finished, the smoke detector was not attached to the wall and one of the workers wassmoking in the hall. We weren't in our room much, so it was fine for us. It is a beautiful hotel and will be great when it is finishe […] d. Read moreGenuine Hotels.com guest review
"Nice staff and great breakfast!"
Rooms and hotel itself is a little dated, but overall very comfortable and clean. The staff was great, and the breakfast was a surprise...in a good way. Lots of hot food choices - hashbrowns, corned beef hash, scrambled eggs, sausage, etc. Never had a free breakfast like this in any hotel I've stayed in. Excellent value for the price.Genuine Hotels.com guest review
"Great Stay everytime."
We can always expect the same each time we come, which is 4 times a year.Genuine Hotels.com guest review
We staid here when we got married and we came back for our 4 year wedding anniversary . I love the hotel the people are so nice. The girl upgraded our room for free and everything was so lovely . The breakfast is great as well. We were thinking about going back every year.Genuine Hotels.com guest review
Nice for the price.. Better than I expectedGenuine Hotels.com guest review
"Nice hotel, would stay again."
I enjoyed the stay. The room was comfortable and welcoming after our road trip. My room happened to have a great view of the hotel's courtyard, which was quite beautiful.The staff were all helpful and friendly. The pool was nice and a good size, though the hot tub was low on water. The complimentary breakfast was delicious and provided more than I […] expected. Read moreGenuine Expedia guest review
"Enjoyed Our Stay"
We were very pleased with everything. The building was older but well kept, room & bath were clean, bed was confortable, hotel was quiet all night and the hot breakfast was better than most. The setting was park like and well kept. If ever in Grand Rapids again, we would stay there again.Genuine Hotels.com guest review
"ok room on the cheap."
The room was very clean but the decor was pre 90s . We could hear people having normal conversations in the hallway. Wallpaper was old and pealing oalls. The whole room needs a refresh but it was comfortable. There were 3 housekeeping staff literally waiting outside our room waiting for us to leave even tho we left before checkout time. We literally […] had to dodge cleaning carts to get out. That was the most unpleasent part of our stay. Read moreGenuine Expedia guest review
This is a 2nd time as it is in a good location and the hotel is very comfortable and offers a good breakfast and nice sauna.Genuine Hotels.com guest review
"Needs work for price to match prestige..."
Upkeep on the property appears to be lacking. During my stay, the pool was unavailable as it was in repair. Wireless internet connection was virtually non-existent. When contacting the desk staff about wireless connection, it was described to have not been working for a month. Although the functioning parts of the hotel I saw were clean, there is an […] overall appearance of "wear". I do not plan to book at this property for a second time. Read moreGenuine Hotels.com guest review
Pool area under construction. while my kids and I were in the pool area my 3 year old daughter walked up to me and I noticed a flea on her shin. Guess that happens at a pet friendly hotel. Breakfast was nice.Genuine Hotels.com guest review
Hotel was doing some renavation on the pool, which would have been nice to know ahead of time. Pool WAS still open, however. Dog hair on 1 of the blankets, but otherwise room was clean. Staff was friendly, and food was good.Genuine Hotels.com guest review
"Old and smelly."
The hotel clerk was very nice, especially for a busy Saturday. Our room was hot and damp upon check-in and didn't get any better once the A/C was on. I've had to wash all of our clothing twice since returning home to get out the mildew odor! The TV was very old and the decor very dated, dark and drab. There was a lot of noise from the room above. The […] whole hotel looks like it is about 20 years past due for a remodel. Will never stay there again. Read moreGenuine Expedia guest review
Worst stayever in this hotel. Have used them many times before but this time more run down and bed bugs and hotel would do nothing about it. Hotel failed to do wake up call and caused us to nearly miss our flight to Floriday.Genuine Hotels.com guest review
"Close to wedding we were attending."
The breakfast was fantastic. There was a little wet spot under the air conditioner. The bed was wonderfully comfortable. Other than the wet spot on the carpet, everything was fine. It was in a very convenient area for anything we needed.Genuine Hotels.com guest review
The Hotel was clean and the Continental Breakfast was excellent! Friendly and prompt service was given at all times. I will stay here again whenever in Grand Rapids area.Genuine Hotels.com guest review
"Not so nice"
The dust ruffle on the bed was torn. The sheet was so old that the elastic would not hold it on the mattress. The chair at the desk as so dirty I was afraid to sit on it. The size of the room was nice.Genuine Expedia guest review
Breakfast was Excellent! Hotel Decor could use updating. Overall Nice stay for the money!Genuine Hotels.com guest review
"Hotel of doom."
We were here to celebrate my daughter's bday. The girls wanted rt o dj o swmming and sit in the hot tub. There was entirely too much bleach used in the pool.The bleach was so strong it burned their noses and gave me a headache. The worst thing evet was that my children were exposed to two other guests who were in the hot tub. Totally naked and performing […] various sex acts on one another. I complained to the front desk and I've yet to hear from the hitel manager. I would never return. It's a rundown hotel that needs to be updated,upgraded. Read moreGenuine Expedia guest review
"Clean but dated"
I only interacted with the staff at check-in. They were cordial. The hotel itself doesn't appear to have been updated since it was built. Dark wood and upholstered wall sections. The only working ice machine was on the 1st floor at the opposite end of the hotel, even though signs pointed to nearby vending and ice on other floors that only had vending. […] Overall the place was clean and room size was ample. Read moreGenuine Hotels.com guest review
"Stay for the breakfast."
Totally understaffed when we stayed there. Took forever to get service from front desk when either calling or waiting in lobby. However the breakfast was top notch. Real breakfast too. Not just stale Danish like at most motels. Pool area is nice too. Parrots in lobby were noisy sometimes but were interesting to look at. Especially the little grey c […] ockatiels. Read moreGenuine Hotels.com guest review
"Not very Impressed"
The overall impression of the motel was not good. People were hanging around outside of the motel and the halls were dark and stairwells were filthy.Genuine Hotels.com guest review
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