"Nice staff and great breakfast!"
Rooms and hotel itself is a little dated, but overall very comfortable and clean. The staff was great, and the breakfast was a surprise...in a good way. Lots of hot food choices - hashbrowns, corned beef hash, scrambled eggs, sausage, etc. Never had a free breakfast like this in any hotel I've stayed in. Excellent value for the price.Genuine Hotels.com guest review
"Great Stay everytime."
We can always expect the same each time we come, which is 4 times a year.Genuine Hotels.com guest review
We staid here when we got married and we came back for our 4 year wedding anniversary . I love the hotel the people are so nice. The girl upgraded our room for free and everything was so lovely . The breakfast is great as well. We were thinking about going back every year.Genuine Hotels.com guest review
Nice for the price.. Better than I expectedGenuine Hotels.com guest review
"Nice hotel, would stay again."
I enjoyed the stay. The room was comfortable and welcoming after our road trip. My room happened to have a great view of the hotel's courtyard, which was quite beautiful.The staff were all helpful and friendly. The pool was nice and a good size, though the hot tub was low on water. The complimentary breakfast was delicious and provided more than I […] expected. Read moreGenuine Expedia guest review
"Enjoyed Our Stay"
We were very pleased with everything. The building was older but well kept, room & bath were clean, bed was confortable, hotel was quiet all night and the hot breakfast was better than most. The setting was park like and well kept. If ever in Grand Rapids again, we would stay there again.Genuine Hotels.com guest review
"ok room on the cheap."
The room was very clean but the decor was pre 90s . We could hear people having normal conversations in the hallway. Wallpaper was old and pealing oalls. The whole room needs a refresh but it was comfortable. There were 3 housekeeping staff literally waiting outside our room waiting for us to leave even tho we left before checkout time. We literally […] had to dodge cleaning carts to get out. That was the most unpleasent part of our stay. Read moreGenuine Expedia guest review
This is a 2nd time as it is in a good location and the hotel is very comfortable and offers a good breakfast and nice sauna.Genuine Hotels.com guest review
"Needs work for price to match prestige..."
Upkeep on the property appears to be lacking. During my stay, the pool was unavailable as it was in repair. Wireless internet connection was virtually non-existent. When contacting the desk staff about wireless connection, it was described to have not been working for a month. Although the functioning parts of the hotel I saw were clean, there is an […] overall appearance of "wear". I do not plan to book at this property for a second time. Read moreGenuine Hotels.com guest review
Pool area under construction. while my kids and I were in the pool area my 3 year old daughter walked up to me and I noticed a flea on her shin. Guess that happens at a pet friendly hotel. Breakfast was nice.Genuine Hotels.com guest review
Hotel was doing some renavation on the pool, which would have been nice to know ahead of time. Pool WAS still open, however. Dog hair on 1 of the blankets, but otherwise room was clean. Staff was friendly, and food was good.Genuine Hotels.com guest review
"Old and smelly."
The hotel clerk was very nice, especially for a busy Saturday. Our room was hot and damp upon check-in and didn't get any better once the A/C was on. I've had to wash all of our clothing twice since returning home to get out the mildew odor! The TV was very old and the decor very dated, dark and drab. There was a lot of noise from the room above. The […] whole hotel looks like it is about 20 years past due for a remodel. Will never stay there again. Read moreGenuine Expedia guest review
Worst stayever in this hotel. Have used them many times before but this time more run down and bed bugs and hotel would do nothing about it. Hotel failed to do wake up call and caused us to nearly miss our flight to Floriday.Genuine Hotels.com guest review
"Close to wedding we were attending."
The breakfast was fantastic. There was a little wet spot under the air conditioner. The bed was wonderfully comfortable. Other than the wet spot on the carpet, everything was fine. It was in a very convenient area for anything we needed.Genuine Hotels.com guest review
The Hotel was clean and the Continental Breakfast was excellent! Friendly and prompt service was given at all times. I will stay here again whenever in Grand Rapids area.Genuine Hotels.com guest review
"Not so nice"
The dust ruffle on the bed was torn. The sheet was so old that the elastic would not hold it on the mattress. The chair at the desk as so dirty I was afraid to sit on it. The size of the room was nice.Genuine Expedia guest review
Breakfast was Excellent! Hotel Decor could use updating. Overall Nice stay for the money!Genuine Hotels.com guest review
"Hotel of doom."
We were here to celebrate my daughter's bday. The girls wanted rt o dj o swmming and sit in the hot tub. There was entirely too much bleach used in the pool.The bleach was so strong it burned their noses and gave me a headache. The worst thing evet was that my children were exposed to two other guests who were in the hot tub. Totally naked and performing […] various sex acts on one another. I complained to the front desk and I've yet to hear from the hitel manager. I would never return. It's a rundown hotel that needs to be updated,upgraded. Read moreGenuine Expedia guest review
"Clean but dated"
I only interacted with the staff at check-in. They were cordial. The hotel itself doesn't appear to have been updated since it was built. Dark wood and upholstered wall sections. The only working ice machine was on the 1st floor at the opposite end of the hotel, even though signs pointed to nearby vending and ice on other floors that only had vending. […] Overall the place was clean and room size was ample. Read moreGenuine Hotels.com guest review
"Stay for the breakfast."
Totally understaffed when we stayed there. Took forever to get service from front desk when either calling or waiting in lobby. However the breakfast was top notch. Real breakfast too. Not just stale Danish like at most motels. Pool area is nice too. Parrots in lobby were noisy sometimes but were interesting to look at. Especially the little grey c […] ockatiels. Read moreGenuine Hotels.com guest review
"Not very Impressed"
The overall impression of the motel was not good. People were hanging around outside of the motel and the halls were dark and stairwells were filthy.Genuine Hotels.com guest review
"Good layover hotel!"
I travel a lot and this hotel doesn't look like much from the outside but was comfortable, quiet, and pleasant to stay at. Hot tub was great...front desk & rooms are a bit far from each other but that's okay in my opinion!Genuine Expedia guest review
"I do not recommend."
This hotel was not in good shape. It was very out dated and beat up. Our room was awful. Some of the lights did not work in the room. There was a broken drawer from the dresser in the corner of the room. The bathroom was outdated and seemed dirty.Genuine Expedia guest review
Great hotel, great breakfast, beautiful building. The conservatory with the birds was a nice added feature.Genuine Hotels.com guest review
It was everything we needed for our short stay. Breakfast was really good. Lots of restaurants and stores nearby. Close to the espressway.Genuine Hotels.com guest review
Very nice. Very quiet. Friendly staff. Used to be frequent guests at this location, nice to see it is still well kept up.Genuine Hotels.com guest review
our bathtub had hair in the drain....and the room overall just looked dirty. I was very disappointed with this hotel!Genuine Hotels.com guest review
"Best Quality Inn"
I have stayed at several Quality Inn hotels. This was by far the nicest Quality Inn, that I have ever stayed in. It had several very nice sitting rooms in the front lobby area, the rooms was large and very clean. The breakfast buffet was very good, and the staff was excellent to work with.Genuine Expedia guest review
"A Terrible Experience"
Disgustingly DIRTY (especially bedding - full of stains - apparently not changed). Smelly. Lousy breakfast. Would not recommend to anyone.Genuine Expedia guest review
"WILL STAY AGAIN"
breakfast was ok ..hot tub not really a hot tub but its hot with very little bubbles .could not swim in the pool always too cold . had to call the front desk 3 times in 2 days just to get pool towel to the pool or bring our own..computer room for mappping area was great .. and we loved the MULAN and the cockatieles..Genuine Hotels.com guest review
No pack and plays and noise in the hallways felt like it was in your room. Also you could hear foot steps and people getting in and out of their beds so noise was a big issue ...this combined with no cribs made it a long night for us. The pool area was also a mess when we went first thing in the morning. This price was good and so was the breakfast […] ok overall stay I would probably go back if I could request a topfloor room. Read moreGenuine Hotels.com guest review
"Our stay at the Quality Inn Terrace Club"
There was a really musty smell throughout the hotel. Also, if you get double beds, I wouldn't recommend that you try to sleep two in them. It was uncomfortable as the bed was not quite big enough for two people. The pool was nice, although there were no towels available to dry off with after swimming. The hotel rules are that you don't take any room […] towels to the pool and you don't bring any pool towels back to the room with you. The chlorine was quite strong; it was burning my eyes. On a brighter note, breakfast was very good. I especially liked the waffle maker. Not only is it a neat gadget, but the waffles were amazing! Read moreGenuine Expedia guest review
"Nice but could be better Terrace Club"
Our room was cold when we arrived, the window was open. There were not enough towels in the pool area. The pool and hot tub area was nice. The breakfast was good.Genuine Hotels.com guest review
"Not much of a value"
Heater didn't kick out much heat in room. Television was very fuzzy and outdated. No towels at pool, and when we called the front desk, they told us to come to the front desk (across the entire hotel, wet). You get what you pay for.Genuine Expedia guest review
Nice and helpful staff. Rooms and swimming area needs updating(broken floor tile,wallpaper falling off wall) Pool and hottub very clean and kids had fun. Nice breakfast in morning. Will come again because the price is right.Genuine Hotels.com guest review
the room was was so dirty I had to get another it had blood on the chair and hair on the sheets. the pool area had parts on ceiling falling down and had rusty water dripping all over stuff very nasty lookingGenuine Expedia guest review
The hotel did not inforce the no kids after 10 rules at 10:30 there was 8 kids in the pool area and no adults. Also the hot tub only had 3 jets working that was a let down. I do have to go the same area this weekend too and I am finding a diffrent hotel to stay at. The good thing was that the beds were clean and the price was right.Genuine Hotels.com guest review
"recent hotel stay"
The only thing wrong with this hotel was the breakfast buffet. The coffee was super weak and the eggs were slimey every morning. Also, the hashbrowns were not good. Our room was clean and comfy, pool and hot tub were awesome!Genuine Hotels.com guest review
"Noisy at night"
The continental breakfast isn't bad (for the price of the room) and the pool is a nice feature. The room could have used better cleaning (hairs from prior guests in the drawer was gross). The hotel also isn't being maintained (broken equipment in the workout room, burnt out light bulbs, etc.). The main issue I had is that the hotel can be noisy on weekend […] nights. Lots of signs all over the hotel emphasizing the strict quiet requirements from 11pm to 7am. These rules are ignored by guests (loud TVs), talking in the halls, and especially teenagers & 20 somethings that rent the rooms to through loud parties. I experienced this during a stay in August, 2011 and again when I had the misfortune of staying in the hotel on New Year's Eve, 12/31/11 - 1/1/12. At 3:30am a large and very rowdy crowd of 20 teenagers stood in the hall near the elevator and my room making lots of noise. The hotel did nothing to quiet the crowd although this went on for some time. No security at the hotel, nobody from the hotel called the police. I was smart enough not to confront at least a dozen teenage men who had probably been using lots of alcohol and possibly drugs? If you want to sleep spend an extra $40-50 per night and stay at the nearby Marriott Residence Inn or Hilton. Clearly there's an ongoing problem at the hotel with noise as evidenced by the signs posted throughout the hotel. I would not recommend the hotel unless you were staying only during the week and not around/on any major holidays, when the rowdy crowds seem to show up. Read moreGenuine Hotels.com guest review
Check in/out was smooth. The hall on the main floor must have been close to the pool as it smelled strongly of cholrine. I was disappointed in the tattered chair (upholstry was shredded) and the suprisingly blanket like comforter that was obviously a replacement. However, the bed was comfortable, the hot water plentiful, and overall my stay was as I […] expected. Read moreGenuine Expedia guest review
"Right for the price."
Nice motel would stay again nice lobby and good breakfast. Pool was really crowded.Genuine Expedia guest review
"very nice place to stay"
very nice stay. only stayed one night after attending a concert but was very pleased with courtesy of staff and condition of htel room was clean and spacious. pool and hot tubwere in good condition and breakfast was good.Genuine Hotels.com guest review
"quality terrace club inn"
Room was clean, and quiet, the staff was friendly, the breakfast good, Everything you would want when your out of town.Genuine Hotels.com guest review
"worth the money!"
Love the breakfast in the morning,Room was clean and comfy!Genuine Hotels.com guest review
"Fabulous bed and great sleep"
We had an A+ stay. Very clean, nice, extremely comfortable bed, pillows. Exercise facility, pool, great breakfast selection. The only downside is that the elevator and stairs are not centrally (conveniently) located. But overall a great hotel and we got great rate thru Expedia. I'd definitely go back there.Genuine Expedia guest review
Not impressedGenuine Expedia guest review
Bathroom tiles loose.Genuine Hotels.com guest review
"Quality Inn Terrace Club- close to shopping"
For the price of the room this hotel deffinately met my high stanards. The inside of the hotel feels like your in a British parlor and maybe staying in Britian. But the room was more modern and relaxing.My favorite part was breakfast. They had scrambled eggs, hash browns and sausage the morning of our stay. Also with waffles and fruit toppings and ceral […] and fresh cut fruits and pasteries. The pool room was very nice and clean, we didnt go swimming but it looked great. For a business trip or quiet get away to relax this is a great hotel, they enforce a strict quiet policy from 11pm to 6am. Overal for the price we payed I was very impressed and would deffinately go back again. Read moreGenuine Hotels.com guest review
naGenuine Expedia guest review
"Great hotel for the price"
Considering the price this was a very good hotel. The only problem was that the bedside clock didn't work. I'm sure they would have changed it however I didn't need it so I didn't say anything. Breakfast was good, room was clean and comfortable.Genuine Expedia guest review
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