Location is OK, close to a metro station and a 10 min walk to the old city centerGenuine Hotels.com guest review
"Aged hotel in the center of Vienna"
The hotel needs some serious renovation. While we found a good rate in the end we paid more for the overpriced parking, bar and food. Great locationGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for sharing your thoughts in regards of your recent stay with us. We are sorry that we could not live up to your expectations in every aspect. However, we are glad that you were satisfied with our location. We look forward to welcoming you back, Sincerely, Diana Boros Executive Lounge Supervisor
"Not what you pay for."
While booking a room in this hotel it seemed to have a certain high standard. I should note that rooms are not cheap. That said, there were a lot of things this Hilton hotel did present to us that even a run of the mill hostel is glad to offer. In room wifi was not included, and to make matters worse, you have to pay 20 euros for 24 hours of wifi, which […] is ridiculously expensive. And to make matters worse, said wifi wasn't high speed, or even a average speed connection. Ordering food to your room was slow. When the staff promised to bring food in around half an hour, food only arrived an hour later. Even though rooms looked fancy, in reality, it had poor conditions. The television was a small and old CRT TV that had ruined colors due to its age. The hotels cable service was terrible with 90% of the channels being in german and only 2 channels in english, which to me, makes no sense in a hotel thats supposed to be somewhat english derived. There was only 1 chair in the room, which obligated me to sit on the sofa eating on my lap instead of on a table while the other guest in my room sat on the chair. All in all, at least the staff spoke good english and were very helpful. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, I would like to thank you very much for taking the time to review us on Expedia. First of all, please accept my sincere apologies due to the fact that we could not live up to all your expectations. We understand that your listed issues shadowed your entire stay. We regret very much that our guestrooms were not according your expectations. In regards of our TV channels: we do offer Euro-sport, CNN, Bloomberg, Euro-news, BBC Entertainment and BBC world. However, I understand that free movie channels are more popular than news channels. Actually we are also planning complimentary English movie channels in our guest rooms in the near future. Furthermore, I would like to inform you that we do offer complimentary internet in our lobby area, business center, executive lounge as well as for our HHonors gold and diamond members. It would be our pleasure to enroll you in the Hilton Membership Program so you can earn points with your future stays. Secondly, we also regret the inconveniences caused due to the long waiting time for room service delivery. Receiving your order with such a delay is unacceptable and please rest assured, I already contacted the respective department head to investigate what happened. However, we are glad that you liked our location and it is also encouraging that our team members could meet your expectations. In case you are planning a trip to Vienna, do not hesitate to contact me personally. I would be pleased to assist you! We hope to have the pleasure welcoming you back, Kind Regards, Diana Boros Executive Lounge Supervisor
"Not an American Hilton type"
It is not a Hilton hotel at all. Pretty old hotel and even though the room size and bathroom are OK, bed and TV are terrible. Not a flat TV. Very old furniture in general. I tried to change for another room type, however all of them have the same bed. Not a good mattress, pillows or blanket. Great location though, very close to the museums and parliament. […] Walking distance to the opera. Breakfast is good, you can ask for different kinds of eggs and coffee. Service is good. The hotel needs to be remodel. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, We would like to thank you very much for sharing your experiences on Expedia. We truly regret that could not meet your expectations in every aspect. In regards of your mentioned expensive internet: please note, that we do offer complimentary internet as well in our lobby area, business center and executive lounge. Furthermore, we also provide free internet Vouchers for our HHonors gold and diamond members.It would be our pleasure to enroll you next time. About our TVs: we are already in the process of exchanging our TVs to flat screen. In our suits we already provide LCD TVs and the guestrooms are following shortly. On the other hand we were delighted to see that you enjoyed our breakfast offerings and you were also very much satisfied with our service. We hope to have the pleasure welcoming you back soon, Kind Regards, Diana Boros Executive Lounge Supervisor
"A great hotel in classic, beautiful Vienna"
Top notch hotel near all the major attractions of the old city in Vienna. Considering that we stayed three nights there for a price that was far less than could have been booked directly, it was a real steal.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, It was such a pleasure to read your positive feedback about your recent stay with us. Thank you for it! We are glad that we could exceed your expectations in all aspects and you really enjoyed your stay with us. We hope to see you soon, Sincerely, Diana Boros Executive Lounge Supervisor
"Good place to stay"
The hotel is nicely located with ubahn and tram easily accessed, and within walking distance to the city center. A/C worked well, big marble bathroom with separate toilet room, 2 large closets with large mirror and vanity space, large bathtub with shower, huge bath sheets. Clean. Get the executive floor for the breakfast and Internet. We asked for extra […] pillows and towels and they arrived within 5 minutes. Gabor the concierge was very helpful. The tapas restaurant was very good. The only downside was that the mattress was harder than we like but not unbearable. We would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel is much older than the pictures online allow you to understand. It is definitely overdue for restoration. The good thing was the breakfast, which you can option to add for a charge to your room. The worst part is the internet access. It makes no sense these days to not have free internet in your hotel room. The charge for it was ridiculous. […] I believe 30 Euros or more for 24 hours. The lobby was littered with people daily lounging around utilizing the lobby's very poor internet connection for free. Read moreGenuine Hotels.com guest review
"An excelent location near to the metro bus tram"
Very Good the conserge give us excelentes informationGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for reviewing us. We highly appreciate your valuable comments and were pleased to learn that you had an enjoyable stay with us. We are glad about the fact that you liked our breakfast offerings, our rooms and also our location. We will also gladly forward your nice comments to our concierge. Please note that we do offer complimentary internet connection in our guestrooms for Gold and Diamond HHonors members. It would be our pleasure to enroll you in our membership program next time. Also thank you for your program recommendation in Vienna! We look forward to welcoming you back soon, Sincerely, Diana Boros Executive Lounge Supervisor
My sister and I stayed for two nights in July. Great room - great service and super location - walked everywhere. No problems at all! Wonderful restaurants nearby. Did not eat at hotel so don't know how it is. Came down around 10am one morning for breakfast and it was closed.Genuine Hotels.com guest review
"Nice hotel, but a little bit old fashion."
The hotel is in a good location and the room was big and comfortable. All the additional services were extremely expensive.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for posting a feedback on Expedia in regards of your recent stay with us. We are glad that we could live up to your expectations almost in all aspects and you very much liked our location and also our guestrooms. We hope to have the pleasure welcoming you back soon, Best regards, Diana Boros Executive Lounge Supervisor
Staff were very helpful,pleasant and courteous,concierge was friendly in giving ideas for shows,transportation,alternatives,elevators worked wellGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, I would like to thank you very much for sharing your feedback about your recent stay with us. We are pleased that you enjoyed your stay with us. However, please accept our sincere apologies in regards of the mentioned issues. Please note that we already provide flat screen TVs in our suits and the other rooms will follow shortly. Actually we also do provide complimentary internet connection for our HHonors Gold and Diamond Members. We would be delighted to enroll you in our membership program next time! Furthermore, we were glad to see that you were very much satisfied with our location, with cleanliness and with the hospitality of our team members, especially with the concierges. With great pleasure I will forward your nice comments to my team. We look forward welcoming you back soon, Best regards, Diana Boros Executive Lounge Supervisor
Nice hotel. Lounge on roof of hotel was a terrific bonus.Genuine Hotels.com guest review
A good location in the Ring Circle. Services are up to expectation of its brand name. However, there was dust found in room and furniture. The one-person concierge service is sometimes less efficient when there were people waiting to get information.Genuine Hotels.com guest review
"Executive room is a must!"
The executive room is great and gives you tons of little extras! We really like this hotel and it was right next to subway!Genuine Hotels.com guest review
"Nice Hotel with a Great location"
The staff is great, beyond helpful & friendly. Has a great location.Genuine Expedia guest review
"4 Days in Vienna"
The hotel is in very good location, convenient to both tram and subway. The subway entrance next to hotel does not have any elevator, but another entrance about a block away has escalator which makes it easy to take luggage down. Room with double bed is large and clean. Would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel, great location, helpful staff"
The hotel was in a perfect location right on the Ring. The staff was very helpful. The room was roomy, the bedding was awesome, the bathroom was fantastic with great shower head, lots of water pressure and hot water. Would recommend it and would stay there again. Thanks Hilton!Genuine Expedia guest review
"Lovely hotel, but a bit over-priced"
Very nice hotel staff, lovely lobby. They offered free wifi in the lobby, which was wonderful- I was only able to contact my family when I had access to wifi. My friend used the gym and was happy with the equipment. There were some minor damages (baseboard had splintered & wasn't repaired, chips missing from the marble/stone in the bathroom) that took […] away from the loveliness of the hotel and room. I was surprised to find that I could not use the hotel- supplied hair dryer in the bathroom. The only outlet that they had in there was marked for electric razors. I did try and use the outlet, but the hair dryer wouldn't work. I ended up having to dry my hair with the dryer next to the bed. There were two mirrors in the room, and the cord allowed me to just barely reach each mirror, so at least I was able to see some of my head while I was drying it. Strange! Generally though, it was a very nice hotel, I just don't feel that it was worth the amount per nice that they were asking. Read moreGenuine Expedia guest review
AC didn't work quite well and it was not fixed despite insurance from the font desk that it was going toGenuine Expedia guest review
I have to say this is the very first time I have stayed in a hilton hotel an I was very pleased an when I travel which is quite often I will make every effort to find a hilton hotel in wherever city I travel to bc I was very impressed from the customer service to the room. When I arrived at the hotel I was greeted with outstanding service an very friendly […] staff an they treated me with outstanding class I felt like I was royalty bc the gentlemen at the front counter upgraded my room with no extra charge even gave me vip treatment to the executive lounge an free use of the Internet which was a bonus bc I use wifi quite much. So I have to say I will definitely always stay at a hilton if the customer service is like the one I experienced at this one in vienna. Thanks for great customer service that is what a traveler needs after a long tiring flight into a new city u have never been to before. Thanks Kenc Read moreGenuine Hotels.com guest review
"WONDERFUL SERVICE. EXCELLENT BREAKFAST AND DINNER"
WE WERE VERY PLEASED WITH THIS HOTEL.THE SERVICE WAS EXCELLENT WHEN I BECAME ILL. AND WAS TAKEN TO MY ROOM TO LIE DOWN.Genuine Hotels.com guest review
"Quiet location on the Schottering"
Quiet, relaxed atmosphere but near the transit making it quick and easy to navigate on the excellent public transportation system.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
"Fabulous evening of tranquility"
We were upgraded to a suite on the sixth (club) floor, which gave us access to the 10th floor terrace and lounge for hors d'oeuvres and breakfast, both of which were wonderful. But our suite was amazing - lots of space for the three of us to spread out and just lose ourselves in the comfort of the bedding for our last night before returning home. We […] strolled to the Parliament and Stephansplatz and retired in comfort. We would love to return to the Hilton Vienna Plaza. Read moreGenuine Expedia guest review
"Well located, modern and friendly hotel"
This Hilton is well located for the Opera house and walking around the City, but on the opposite side of the Center from the train station with train service to/from the airport (there is another Hilton neighboring the train station). The staff was very friendly and helpful. If you are lucky, as I was, you may even be the Hilton Plaza's "winner of the […] day" which gets you an upgrade to a lovely corner suite and access to the rooftop lounge for a very different perspective on the City. Read moreGenuine Expedia guest review
"Great fun for everyone"
We enjoyed our stay with the Hilton thoroughly. I have stayed at the Hilton in London in the past and to be honest this out ranks the one in London unless they've gone through some improvements recently. The staff were very, very helpful and the room was comfortable, we had a great view from our window. It was a very enjoyable stay and not far from […] much. If it wasn't so cold we would have walked to more places but given the condition of the weather we took the taxi alot. I've already recommended the Hilton Vienna and look forward to staying at Hiltons around Europe in the future. Read moreGenuine Expedia guest review
Valuable services. The staff was all very friendly, service oriented, and competent. The concierge made train reservations to Venice for us. He chose second class seats with a table between. They were excellent value. The day we left was the day of the Vienna marathon. The front desk staff gave perfect instructions on how to use the subway to avoid […] the marathon street closures. It was a perfect hotel experience. Read moreGenuine Expedia guest review
"There is better..."
The hotel is decent, that's about all. The rooms and the facilities are quite dated. It is in desperate need of some work and a renovation. The price of the rooms should be much less because of the poor quality.Genuine Expedia guest review
"Second time at Hilton Plaza Vienna"
Great hotel. Needed the hotels.com price to make it happen. Gabor is excellent at concierge.Genuine Hotels.com guest review
"Excellent Business and/or Leisure Hotel"
Perfectly located. Competent and yet non-intruding staff. Good restaurant. The rooms are very comfortable, clean and spacious. The executive lounge is a great place to meet friends or business partners.Genuine Expedia guest review
Great experience for great price! Included breakfast was amazing!!! The only thing that not so great was room cleaning service. They came very late every day and completly forgot the first day. However, when we told front desk they send somebody right away. It is just not so great when you come back from a meeting in the afternoon and the room is still […] not made. Otherwise, great stay! Read moreGenuine Hotels.com guest review
The hotel was great for our four days in Vienna. Less than a block to metro and couple blocks to st Stephens square. Very accommodating for our children with a corner suite w pull out and had a cot brought in, very comfortable. Didn't have time to use hottub or fitness center but it looked inviting. Connseier was very helpful in assisting us with our […] needs and questions. Didn't eat at restaurant because there were three cafes right around the corner. Read moreGenuine Hotels.com guest review
The Hotel is clean, quiet and well staffed. Their executive lounge was comfortable and accommodating. The quite excellent Vienna U-Bahn had an entrance directly next to the hotel. An amazing variety of Vienna's shopping, business and culture was either a short walk or ride away.Genuine Expedia guest review
"Does cleanliness matter as much as other factors?"
PROS: Hotel staff very helpful. The tapas restaraunt attached was very tasty. The gym was adequate with new machines. Beautiful view of the avenue. Underground immediately on the side of hotel so very central. CONS: wi fi only in lobby and you have to keep getting an access code. Wi fi at business center, but you can only use for a limited time and […] then have to get another pass from front desk. Major problem was the mustiness and dinginess of the room. Bathroom omitted sewage odor and couches stained. Read moreGenuine Expedia guest review
Hotel is ideally situated by tram stop and easy walking distance of city. Concierge is very helpful and staff is friendly. Rooms were clean and comfortable. Breakfast was great.Genuine Hotels.com guest review
got a sales job at the front desk on why I need upgrades. Then upgrades not delivered. 2 fights to get what was offered.Genuine Expedia guest review
"Holiday stay in Vienna"
Excellent concierge services. Hotel food/bar is very convenient with good food. Location is on tram line making it very convenient for tourist activities - easy to get to directly from train station via Underground and tram. We enjoyed Christmas holidays here - and found it to be a superb, clean and well serviced facility.Genuine Expedia guest review
"Great hotel, close to all must-see sights."
This was a great hotel, close to all must see sights, with U stop within a block. The concierge service was fantastic and we were able to see everything we had planned on in the 3 days we were there. Would definitely stay here again.Genuine Hotels.com guest review
"Good situation on the small, good for the price,"
Pleasant stay for a weekend, unfortunately the breakfast was surprisingly poor. We were waiting each day for something - coffee, glasses, water for the coffee machine, cheese... Also the "recommended" by the concierge restaurant was a zero points, big disappointment (Vincent). Do not take the advice there, it's a poor adviser their staff (concierge […] ). Read moreGenuine Expedia guest review
"Not a five star"
The hotel smelled, t.v. From the 80's. Didn't work properly, bathroom dingy carpeting worn and stained furniture dusty, room depressing, but the most annoying was the food cooking smells throughout the hallways and musty odor, Definitely not a five star Hilton.Genuine Hotels.com guest review
"Close to the city center"
Hotel needs to be refurbishedGenuine Hotels.com guest review
Great location for sightseeing. Easy to walk to the city center or jump on the subway right by the hotel. Seemed like a safe neighborhood. We paid the extra for the executive room which gave us access to the executive lounge on the top floor - free snacks and drinks,breakfast,apetizers at night.Genuine Expedia guest review
Outstanding service. Walking distance to major sights. Near public transportation.Genuine Hotels.com guest review
"Hilton Vienna Plaza"
You wouldn't stay here if Viennese charm is paramount -- it's a typical Hilton; an anonymous upscale businessman-traveler-oriented hotel. But it's new and impeccably maintained and the staff is efficient and courteous. The room was quiet, very comfortable and unusually big for Europe. Even though it's on the central Schottenring, the immediate neighborhood […] is a bit dead at night -- it appears to be in a financial district, with a bank next door. But a subway/tram station is two blocks away and the hotel is only a short walk from the Innere Stadt. The breakfast buffet is lavish but overpriced; there is, however, a McDonald's next to that subway station. Read moreGenuine Hotels.com guest review
"Comfortable American style hotel with helpful staf"
We really enjoyed our stay at this hotel. It was a relaxing, comfortable, pleasant experience. Our room was big and spacious with lots of good toiletries provided (conditioner, body wash, lotions, face cloths) which we found to be unusual for Europe. There were separate rooms for the toilet and shower. There was a coffeemaker and good coffee provided […] in our hotel room. We found this hotel experience closer to what you would find in the United States. The hotel staff were friendly and helpful. They provided good service and responded to our requests. The hotel is in a quiet location, near a UBahn, which we took from the train station. It's walkable to the major sights in the old town, about a 15 minute walk to St. Stephen's Cathedral. Unfortunately, breakfast is not included, and we opted not to get it since it was quite expensive (29 Euros per person, though we were offered a discount to 20 Euros per person at check-in). Wireless was also not free. Read moreGenuine Expedia guest review
"Quiet and peaceful"
Close to transportation but away from main shopping areas. You can walk to some areas but better to take transit. Very quiet where this hotel is located; not in the center of town.Genuine Expedia guest review
"Needs refurbishing badly"
I stayed at this hotel 15 years ago and the furnishings are still the same. For the price per night you charge it was really a rip-off. I can't imagine you have not updated the rooms. I will not stay there again or recommend it to my friends. The name Hilton should stand for at least a 3 star which this is not. The staff was very nice and helpful.Genuine Hotels.com guest review
Very nice hotel, close to the Metro and walking distance to a lot of places! Do not go there with a rented car as it is 42 Euros per night to park there.Genuine Expedia guest review
"An awesome visit"
Room, check in and congierce service are simply awesome. A pity the hotel doesn't have a pool And that the executive room service was very slow but we will definitely come again.Genuine Hotels.com guest review
We had booked connecting rooms 4 months ago through expedia for the family. It is only upon check-in that we were informed that connecting rooms are only available through getting a suite and we had to pay the difference for 4 nights.Genuine Expedia guest review
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