We had booked connecting rooms 4 months ago through expedia for the family. It is only upon check-in that we were informed that connecting rooms are only available through getting a suite and we had to pay the difference for 4 nights.Genuine Expedia guest review
Hotel is old , location is excellent during summer most of guests are Moslems however hotel did not provide special menu "halal" , Internet not free,Genuine Expedia guest review
Staff was great. Made sure I had everything I could ever need. Happened to be there on my birthday. They noticed my birthday without me saying anything and delivered champagne to my room. Made sure I knew where to go for everything an made sure the cab drivers got me to the right places. Only negative was that I had to pay 9 Euros a day for the web […] which considering how much I paid for the room could have been included Read moreGenuine Expedia guest review
Our stay in this hotel was very convenient due to its location. Service was very friendly. It is disappointing that the hotel still charges for use of wireless. This should nowadays be included free of charge in hotels of this class!Genuine Hotels.com guest review
Very friendly and helpfull staff .The hotel is located in the hearth of the town.Clean end very good breakfast.Genuine Expedia guest review
"Great Stay--will return"
Excellent experience. Staff was really helpful, great location and an overall great experience. I would highly recommend this hotel for a visit to Vienna.Genuine Expedia guest review
"Overall, highly recommended!"
Pleasant and friendly check in. The only problem was with internet access,which asstated through Expedia, was supposed to be free,however it appeared to not be the case,so please double check before going ahead with booking.Genuine Expedia guest review
"Convenient and Comfortable Hotel in the Heart of Vienna"
It is very easy to locate this hotel in the heart of Vienna. Very accessible and is close to all the "must see" places. The hotel staff is very accommodating. I would definitely stay in Hilton Vienna Plaza when I get a chance to go back to Vienna.Genuine Expedia guest review
All the features of any up-scale US type hotel chain. They would not let us complete registration and have our room until we produced a printed confirmation of our payment to Hotels.com. They did allow us to go to their business center and print a copy I had saved. Every other hotel in Europe had provided free wireless internet. Hilton charges $22 euros […] per day (24 hours). Convienent to Tram and Metro but out of the shopping and tourist action. Read moreGenuine Hotels.com guest review
Great hotel, if you get the executive room, u will get to save lots of money, as u will be having free access to the lounge, where drinks are free, happy hours offers salads, sandwishes... overall , great hotel.Genuine Expedia guest review
"Great Hotel,Convient location"
Very positive experience from check in to check out.Staff was very helpful,rooms were great as were the amenities provided.The Hotel is located near public transportation that was easy to use and served all parts of the city. Highly recommend the Hotel to anyone traveling to Vienna.Genuine Expedia guest review
"Great Hotel, Great Location"
While the outside of the hotel is a fairly ugly modern building that is not in keeping with its neighborhood, everything else is great. The location is very convenient to everything you would want to do, the staff was great, and the rooms were excellent.Genuine Expedia guest review
"very old hotel"
the hotel is very old and the maintenance is not satisfactory at all.Genuine Expedia guest review
hotel was well situated for the ubahn but not for trains immediate surroundings were offices etc and was not right on the main tourist places but vienna is not that large and was on the ring room was large and comfortable and clean, resteraunt was OK but better as a bar than somewhere to eat. Breakfast was good internet rate relatively high but weekly […] rate was Ok Read moreGenuine Expedia guest review
"Decent Value, Good Location, A Few Irritants"
If you regularly stay at Hiltons you wont be too disappointed. But wont be wowed either. Room was big - especially by European standards but furnished in a very dated style which to me called the 80s to mind but it wasnt shabby so 80s brass edging and velour must have made a more recent comeback among hotel decorators :). My biggest issues were - 1. […] 25 Euros per night for in room internet is egregious and 2. the fitness centre was closed for renovations and to use an offsite facility was 15 Euros - which I am sure is the price as a walk-in I would pay there. OH - and the renovation activity in the hotel started at 7am which is OK for business travellers I guess but nor ideal for holidays unless they like the sound of sawzalls and drills. Apart from that location was conveniently on the "ring" and as noted the room was actually a good size Read moreGenuine Hotels.com guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for taking the time to review us on hotels.com. We highly appreciate your opinion and I would like to assure you that your comments do not stay unheard. Coming back to your feedback regarding our internet prices, please allow me to inform you, that we do offer complimentary internet in all of our public areas. Furthermore there is also a connectivity station located in our lobby where you can use our internet any time for free of charge. We truly regret that due to our final refurbishment of the fitness facilities we could not entirely meet your expectations. The offered Holmes Place ticket allows you to use one of the largest fitness facilities in Vienna with 5 floors on 4000 m2, offering a wide range of fitness and wellness programs including sauna, steam bath, Jacuzzi and a 20 m long pool. Dear guest, thank you also for mentioning the early noise disturbance. It is not permitted to start with disturbing construction works before 9 o´clock. We informed the respective companies again about this observation. However, we were pleased to read your positive comments regarding the large size of our rooms and the location of the hotel. We very much look forward to welcoming you back! Sincerely, Diana Boros Executive Lounge Supervisor
"Needs the rooms modernising"
Rooms are datedGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear guest, Thank you for your comment. We are happy to announce that we are already in a process of a total refurbishment. We truly hope that everything else was according to your expectations and you enjoyed your stay with us. We very much look for welcoming you back in the newly renovated Hilton Vienna plaza, Sincerely, Diana Boros Executive Lounge Supervisor
Being refurbished January 2014 to may. nice hotel and nice rooms. No complaints. Helpful staff. Close to all downtown attractions. Vienna is beautiful!! A must see.Genuine Hotels.com guest review
Nice hotel but expensive and oldGenuine Hotels.com guest review
"Could do with a little make-over"
We only stayed at the Hilton Plaza Hotel for one night on a room only basis. Very grand foyer gave a very good first impression, and the staff, particularly the concierge were extremely helpful. The hotel is ideally situated and within walking distance of the older parts of the city. We visited the Spanish Riding School and winter markets - both of […] which are well worth the visit. We paid extra for breakfast and for a massage which were a little on the expensive side, but there was amazing choice for breakfast and it was the best massage I have ever had. We also paid extra for the comfort lounge which offered snacks and drinks in comfortable surroundings on the top floor. The only fault I would have is that the TV in the room could have been updated to flat-screen and that hairdryer was fixed on cold. These were just minor things that didn't spoil the holiday. I would definitely recommend this hotel. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, We would like to thank you very much for your detailed review on your recent stay with us. We are glad that we could live up to your expectations almost in every aspect und you very much enjoyed your stay with us. First of all, we were pleased to hear that our location, culinary offerings, massage, executive lounge and the hospitality of our team members, especially of our concierges impressed you very much. It was such a pleasure to read your great comments. Please rest assured, we already forwarded your nice words. Please note that we already provide LCD TVs in our suits and the other rooms follow shortly. Thank again for your comments and also for recommending us! We hope to have the pleasure welcoming you back soon, Sincerely, Diana Boros Executive Lounge Supervisor
"NOT WORTH THE MONEY"
THE A/C DOES NOT WORK IN THIS HOTEL , THE ROOMS WERE NOT CLEANEDGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Your opinion is highly important for us and I would like to thank you for writing a feedback regarding your recent stay with us. We truly regret that we could not meet all your expectations and please accept our apologies. As cleanliness is one of our top priorities we would like to know more details about the mentioned issue. I would be looking forward to hearing from you again, Best regards, Diana Boros Executive Lounge Supervisor
"Nice location, close to the historical centre.."
Very close to the subway station and city historical heart. But any move has an extra cost there - ice, food, internet... Since we were there for just one night, it did not matter...Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for sharing your experiences about your recent stay with us. We are glad that we could meet your expectations with our location and you enjoyed your short stay with us. Please note that generally we do not charge for only ice cubes delivered to your guestroom. I would also like to kindly inform you that we provide complimentary internet in all of our public areas, such as in the lobby, business center and executive lounge. Furthermore, we offer free internet in the guestroom for our HHonors Gold and Diamond members. We hope to have the pleasure welcoming you back soon, Kind Regards, Diana Boros Executive Lounge Supervisor
"Great location to explore Vienna."
This was the base for our 4-day visit to Vienna. The room was very large and, as requested, extremely quiet. The bathroom had a shower located above the bath tub and there was a separate toilet. Tea/coffee making facilities were provided. In-room Internet was available at a pretty steep price, but there was free Wi-Fi available in the lobby. Our room […] rate included daily buffet breakfast, which offered an extensive choice of very good food. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for reviewing us. We highly appreciate your valuable comments and were pleased to learn that we could live up to your expectations almost in every aspect and you had an enjoyable stay with us. We regret that our bath tub was not convenient for you. However, we are glad that you liked our location, the quietness and the size of our rooms and also our breakfast offerings. We look forward to welcoming you back soon, Sincerely, Diana Boros Executive Lounge Supervisor
"HIlton Vienna Plaza"
Very friendly and efficient staff - enjoyed our stay very much. Included breakfast was fantastic.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Herewith I would like to thank you for your nice words about Hilton Vienna Plaza. We very much appreciate that you shared your experiences on Expedia. We are especially glad that we could live up to your expectations in all aspects and you enjoyed your entire stay with us. Furthermore, we are pleased that you were very much satisfied with the location and the breakfast and everything else. I would also like to thank you for your nice note regarding the hospitality of our team members. Your words are great motivation for us. We very much look forward welcoming you back to Hilton Vienna Plaza, Best Regards, Diana Boros Executive Lounge Supervisor
"Good hotel, Great location"
Overall I like it. My room was really big ( almost twice as big as the regular hotel. quick service. Concierge helped me a lot with directions and there is an underground station right under the hotel which was a huge advantage for me because it is close to anything practically. Check i n and check out were quick. I wish you a pleasant stayGenuine Hotels.com guest review
"Noisy building works!"
Continuous noisy building works from 7.45am to 17.15 every day! (Electric drilling, hammering, sawing!). Impossible to stay in room during this time. Extortionate price for wifi access. Dated furnishings. V small (& old) TV with limited channels. Cold/impersonal staff. Worst Hilton I've stayed in!Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for your feedback! We truly regret that your stay was not up to your expectations and due to our refurbishment you could not enjoy your stay thoroughly. Customer service is our highest priority and normally we always get positive feedbacks from our valued guests. We would appreciate some more details so we could find out what went wrong during your stay. Please, do not hesitate to contact me personally if you are planning a trip to Vienna again. We would like to make it right for you in every aspect. We hope to have the pleasure accommodating you again, Sincerely, Diana Boros Executive Lounge Supervisor
"Review for Hilton Danube not Plaza"
On arrival to the Hilton Plaza we were informed that Expedia did not check availability and they were full so we had to stay at the Hilton Danube instead.. very dissapointed as picked this hotel as right near city centre. However, The Hilton Danube was great, although another 5 mins on the train and then 5 minute walk from station it had extremely nice […] river views, excellent room and staff very helpful. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for taking the time to share your experiences. We truly regret and please accept our apologies that we could not accommodate you. Do not hesitate to contact me personally, if you are planning a stay in Vienna in the future. I would be pleased to assist you and to make sure you can stay by us next time. We hope to have the pleasure welcoming you soon, Sincerely, Diana Boros Executive Lounge Supervisor
"A little dated but nice hotel"
Lovely hotel from the outside but a little dated once we were in our room... bathroom door handle very loose however hotel staff were very good & a great location. We enjoyed a fabulous dinner of Austrian Tapas at Nasch.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for sharing your nice comments regarding your stay at Hilton Vienna Plaza. We are glad that you were satisfied with the hospitality of our team members, with the locations and also with the culinary offerings of our Tapas restaurant. We look forward welcoming you back soon, Kind Regards, Diana Boros Executive Lounge Supervisor
"Nice hotel and accessible to all transport."
Beautiful experience that we will never forget. Staff were helpful and accommodating (excellent service).Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for taking the time to share your thoughts about your recent stay at Hilton Vienna Plaza. First of all, with big pleasure we read your nice comments and we are glad that you enjoyed your stay with us. Secondly, we would also like to thank you for your fabulous review regarding our location and the service we provided. We can`t wait to welcome you back again soon! Best Regards, Diana Boros Executive Lounge Supervisor
Had a great time with friendly helpfull service. However Iwas not impress with the room cleaner entering the room at 08.20 am while we were still in bed.Genuine Hotels.com guest review
"Great Value in a good location"
Excellent ...would stay there againGenuine Hotels.com guest review
superb service by everyone at the hotel - particularly the concierge. Vienna transport system brilliant!Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for your review. We appreciate your opinion very much and we are glad that you enjoyed your stay in our hotel. We are especially thrilled about that fact that you were very much satisfied with our Nasch restaurant. We are looking for welcoming you back soon, Kind Regards, Diana Boros Executive Lounge Supervisor
"Good tourist hotel"
Staff very pleasant, helpful and polite. polite. Room very comfortable Restaurant experience excellentGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, We very much appreciate your nice comments and I would like to thank you for this great review on Expedia! We strive to meet the needs of our guests and we are glad that we could exceed your expectations and you enjoyed your stay with us. Furthermore, we are pleased that you were satisfied with our location, guestrooms, culinary offerings and the service we provided. We hope to have the pleasure to welcome you back soon, Best Regards, Diana Boros Executive Lounge Supervisor
We really enjoyed our stay. Great location for the local transport and walking distance to the main shopping area. Felt very special being upgraded to the executive level! Also received a birthday card and cake-lovely surprise :)) The room was a little dated and the air conditioning was struggling but it was the hottest temps in Vienna ever!!Genuine Hotels.com guest review
"Very disappointing experience"
The lobby is perfectly nice but everything else in the hotel is dated and needs to be replaced. The service was also very poor. My entire floor smelt like rotten food, the carpet was filthy and was badly laid (a 2 inch gap between the carpet and wall), uncomfortable double bed, 2 single duvets, awful pillows (we had 2 very small ones and needed to […] ask for another 2), the sink in the bathroom was cracked... the list goes on. We had breakfast in the hotel and had to ask them to lay a table for us. Everything at the buffet was cold and soggy and epitomised the entire stay. Read moreGenuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you very much for taking the time to share your thoughts regarding your recent visit at Hilton Vienna Plaza. I sincerely apologize for the described experiences made and I truly regret that we were not able to live up to your expectations. I fully agree that the described experiences are unacceptable and please rest assured, I already forwarded your comments to the respective department heads to investigate. These events do not meet the service level we wish to provide. I very much hope you will give us the chance to show you that we are better hosts, Best regards, Diana Boros Executive Lounge Supervisor
The hotel decor is a little dated. House keeping showed up and took my towel and never came back to make up the room or replace the towel the rest of my stay. Internet is rather expensive but free in the lobby.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, Thank you for sharing your experiences regarding your recent stay. Your opinion is very important for us and we very much appreciate that you First of all, please accept my sincere apology that your stay with us did not entirely fulfill your expectations. We understand your disappointment and we sincerely apologize for the inconvenience caused. In order to be able to handle immediately in regards of room cleaning please do not hesitate to contact us next time immediately! I have already reviewed your comments personally with our Housekeeping Manager and I can assure you that this co-incidence does not reflect our service quality we strive to provide to our valued guests. However, we are glad that you were satisfied with our location and also with Executive Lounge and we hope that the rest of your stay was enjoyable. We hope to have the pleasure welcoming you back, so we can show you that we can do better! Sincerely, Diana Boros Executive Lounge Supervisor
Fantastic hotel, good service, and great location. Thumbs up from me.Genuine Expedia guest review
Response by Hilton Vienna Plaza Dear valued guest, I would like to thank you very much for taking the time to review us on Expedia. We very much appreciate your valuable comments and we are glad that we could exceed your expectations. Thank you for recommending us! We hope to see you back soon, Sincerely, Diana Boros Executive Lounge Supervisor
We booked two rooms: one for my parents and one for my family, which included an 8 month old. We found a great deal on so that the price was substantially lower than the usual price and upon check in were given a free upgrade to an executive suite. The staff were extremely nice from the front desk to the cleaners. I like the classic decor, but some […] of the furniture was showing signs of wear. Overall good experience. I would go back. Read moreGenuine Hotels.com guest review
"Great value and good location"
Hilton Plaza is in a superb location. The underground is literally at the back corner of the hotel which is always useful. It is generally a 20min walk to most sites if you want to see the architecture along the way. When we arrived we were upgraded to a larger suite (just ask and if one is available they are happy to help). The fitness centre ceiling […] could be raised more when using certain pieces of equipment. Lastly, only having free wifi in the lobby is frustrating, it just means everyone is on their device in the morning and nights at the foyer. They should just extend the free wifi to the rooms. Read moreGenuine Expedia guest review
"Very pleasant stay"
Paid for upgrade to executive floor. Great service, good size room with view over Schottenring. Breakfast very good, excellent omelettes cooked to order. Hotel is beside Schottentor metro so getting around Vienna and beyond is easy. Staff very professional and helpful.Genuine Expedia guest review
We found the staff fantastic, on reception and in the bar...so cheerful, helpful and friendly.We'll be back..Anne.Genuine Hotels.com guest review
Nice & spacious room, but a bit dated now. And there was no free wifi in the roomGenuine Hotels.com guest review
For the last couple of years we have been traveling abroad, and every time our preference of hotel is becoming more and more the Hilton hotels. This time in Vienna we again confirmed the excellent quality of our stay. Excellent and always very attentive staff specially the concierge, but also at the reception desk and at the restaurant. Excellent room […] in the executive floor, with access to the executive lounge. Very quiet hotel all over, no annoyances early morning with the rushing cleaning personnel as we normally find elsewhere. One of our best "quiet" stays ever in our trips around the world. Comfortable room, excellent bathroom, breakfast included in the rate with two options, continental at the lounge or american at the restaurant. Excellent concept restaurant in the ground floor. Internet access in the room a bit expensive, as normally in Europe. Excellent rate overall, very good value for our stay. Walking distance, 20 minutes, from main tourist points in the city. We will definitely return to the Vienna Plaza when we consider to again visit this marvelous city. Read moreGenuine Hotels.com guest review
"Hard to fault. Excellent."
Very clean, comfortable and friendly. We had to book more nights than required due to arriving early in the morning and we were immediately upgraded to an executive suite which was totally unexpected. Lovely friendly and helpful staff, clean rooms, comfortable beds, super breakfast and fantastic location, right on the ring of most of the sights. Metro […] station about 200m away. Fantastic stay. Would definitely stay there again. Read moreGenuine Hotels.com guest review
WiFI internet is a must for every hotel like Hilton. It is cheap and is very essential.Genuine Hotels.com guest review
"Very good choice and value"
Hotel ideally located and service extremely good. Old tv sets in bedrooms are detrimental and should be updated. A refurbishment would certainly enhance this very pleasant and beautiful piece of real estateGenuine Expedia guest review
"Good but not as expected"
The location is good, hotel is clean and comfortable, but it was less than my expectation about 5 stars hotel(comparing with the price it is not reasonable)Genuine Hotels.com guest review
"hotel is in a quiet but central area."
It was a very comfortable and satisfying stay.Genuine Hotels.com guest review
This hotel offers all the services of a top flight hotel. Concierge, restaurants, all services were no.1. Location excellent; city center within walking distance.Genuine Hotels.com guest review
"Well located good value Vienna hotel"
We were upgraded on arrival to a 3 room suite! Facilities were excellent although a bit dated. Location was very good and within a pleasant walk to all the main tourist attractions. Staff were very pleasant and willing to help.Genuine Expedia guest review
"Very tired and not worthy of 5-star rating."
The design and style of the hotel is old and in desperate need if refresh. Also, lots if little details not acceptable for a 5star hotel -- still using old CRT style television and not flat screen, broken bits in the shower fixtures, smelly carpet in the hallway, and frequently waited at an empty check-in counter for someone to show up.Genuine Expedia guest review
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