"Great customer service"
The hotel was recently transitioning from another brand, and not all the updates were done, but the response to any requests was almost instantaneous. Overall, excellent value for the money.Genuine Hotels.com guest review
The hotel has nice breakfast service. It is Clean,quiet and Good location. I will stay again.Genuine Hotels.com guest review
"Satisfied Guest from Texas"
Everything we expected. Great service in an excellent location. The rates were great also! We didn't have to travel very far to get to Disney World. Highly recommend this hotel. We will be staying there again.Genuine Hotels.com guest review
"Comfort Inn stay"
Had an issue with the toilet flushing. Only issue I experienced on my visit.Genuine Hotels.com guest review
"Great stay! Close to Disney!"
Will stay here again for sure. Very close to Downtown Disney.Genuine Hotels.com guest review
The timex for breakfast could have been betterGenuine Hotels.com guest review
"this hotel is beautiful"
The staff was very nice and the hotel is gorgeous !Genuine Hotels.com guest review
Location is very convenient. The rooms were clean and had plenty of space. they should improve their breakfast or not include it at all.Genuine Hotels.com guest review
The hotel messed up on my reservation....my initial reservation was for a King Size Bed, when I arrived at the hotel the only available room was Two Queen Size Beds. I understand since it was myself, the bed quantity should not have mattered, BUT when I made the reservation, he staff only offered to move me the next day (two day stay)....which I felt […] was unreasonable (who wants to move rooms) OR I could call hotels.com (Expedia) and see if they could find me another hotel....mind you, it is 9:30 at night in the pouring down rain! The first nights stay was pleasant.......the second night was a nightmare! On several different occasions, someone mistakenly tried to enter my room (wrong room), the people in the room besides me kept hitting the wall every 15 minutes so hard it would shake my bed. Tried to call the front desk on three different occasions....no answer. Needless to say, my sleep was limited that night and to top things off, the hotel cleaning service entered my room at 7:59am when I had not even checked out! At checkout this was explained to the front desk clerk, and all he did was apologize. I realize what happened could not be changed, but the staff should have been more sympathetic to what occurred. Management should have been brought into this situation......no manager was even mentioned! Location is great for this facility...rooms are very comfortable and clean, but this is NOT hotel I will be returning to for business or with my family! Read moreGenuine Hotels.com guest review
RelaxingGenuine Hotels.com guest review
"Great Hotel for the Price!"
I would have rated it a 5 star experience for value if it wasn't for the disappointing free breakfast. That could certainly improve. Other than that, great comfortable hotel near disney!Genuine Hotels.com guest review
"Great hotel experience"
Our two night stay was very enjoyable. The room was clean and the queen beds were great. I loved the 4 pillows for each bed. Breakfast was a nice bonus, we loved the MIckey waffles. The pool looked great although we did not have time to swim. Best of all was the convenient location to all the attractions we visited.Genuine Hotels.com guest review
"Would stay agin!"
Very nice hotel and the rate was great. Beautiful pool with waterfall and breakfast (included) was good. Staff very friendly and helpful.Genuine Hotels.com guest review
Courteous, friendly and down to earth staff at the inn. Breakfast was bland . Strongly advise visitors to beware of holiday packaged staff stationed at the hotel.. My experience with them cost me an extra day in Orlando .Genuine Hotels.com guest review
"Finally a hotel I can stay with."
I am a frequent traveler to Orlando area and always looking for a great hotel. I have found it and this will be my preferred choice each and every time I come to Orlando. The price was great as well. No complaints! Free breakfast too! Thumbs up!Genuine Hotels.com guest review
I went with my family , included 2 little grand children, to Disneyworld. The hotel was perfect, clean, comfortable beds, microwave and refrigerator in the rooms, and a good breakfast.Genuine Hotels.com guest review
The bed was VERY FIRM TO FIRM FOR ME AND i LIKE A FIRM BEDGenuine Hotels.com guest review
Just renew the elevators is about time!!! Everything else is good!!Genuine Hotels.com guest review
"Close to Disney"
Had a good stay with this hotel. Reasonably price for hotels close to Disney. Good breakfast, the kids and adults enjoy the Mickey Mouse shape waffles .quick check-in and check-out. Enjoyed fireworks display from the balcony every night. Downside, AC is a little noisy,hard to control temp in room. Have a musty odor in the room if AC is turn-off. Ref […] was not working properly, a lot of our food got spoiled easily. Overall, decent place to stay for the night, if you're out the whole day sightseeing. Read moreGenuine Hotels.com guest review
"Close to Disney Downtown"
Stayed here instead of my conference hotel for price. Hotel is what is expected of mid range hotels; a little worn on the edges. The breakfast had eggs and sausage every day plus a wide variety of other items, much more than a continental breakfast. Many waffle stations were set up to handle crowds. It wasn't crowed while I was there, though. Room was […] clean but had visible wear - time for an update soon. Read moreGenuine Hotels.com guest review
Good quality of service, high on comfort - spacious rooms with two queen beds, e.t.cGenuine Hotels.com guest review
This hotel was in a perfect location. Staff was friendly and helpful. We loved the free complementary breakfast. My husband and I loved the mickey mouse waffles. The breakfast had plenty of variety. We got to breakfast early to avoid the crowds. The only complaint was the transet times. We wish that the pick up time would have been 11 pm and 10:30 or […] at least 9:00 at universal. The hotel was clean and comfortable. We really enjoyed our stay. Read moreGenuine Hotels.com guest review
"HONEST REVIEW...PLEASE READ"
This hotel is within 15 to 20 minutes of almost all tourist attractions and for that it was convenient. However, the room we had showed definite signs of water damage and the bed was slightly hard. We used the shuttle service that they provide to the parks but the service takes about 90 minutes because it travels to other "less expensive" inns first […] without telling us. Also if you are not going to Disney the shuttle picks you up at one time ONLY although the letter they give you tells you that you can be picked up at any point and time. Breakfast is not a full hot breakfast, the only hot item is the waffles, which aren't that great and some boiled eggs. Everything else was ceral, etc so we skipped the breakfast although we thought it would save us some money. But its around plenty of restaurants and the Orlando premium outlets, grocery stores and 711. I would not stay here again though. I had the worst experience buying my tickets for the local attractions from the guest services desk ( you must sit through a 90 minute time share presentation thats about 15 minutes from the hotel that was very hard to find). Our tour for the presentation was cancelled without our knowledge and they wanted to charge us $100 for their error after we changed a days worth of activities to go see it and it wasnt that attractive. We will not stay with the holiday inn or comfort inn again but if you are looking for a place just to lay your head its not that bad for the $63 a night we paid. Plenty of food spots and it works great if you have a car rental to get around since the bus isnt as close as it seems. Read moreGenuine Hotels.com guest review
"Everything was Great Except Rock Bed!"
The room was spacious and clean. We had no complaints whatsoever until we tried to sleep. It was like trying to sleep on beds made of slabs of ROCK (and I like a firm mattress)! None of us could sleep all 3 nights we were there and came home from this "vacation" exhausted. It ruined our entire trip. We won't be staying there again unless they replace […] the mattresses. Read moreGenuine Hotels.com guest review
"comfortable and clean"
We were very happy with our stay. Hot breakfast was fair, pool is very relaxing. Not far from the action. Nice quiet location.Genuine Hotels.com guest review
"Below average stay"
We thought this hotel looked good from the pictures online and the price. The hotel seemed like they didn't have enough staff to keep up with the place. The pool was filthy with tons of debris floating around. The breakfast was pathetic. The area where the hotel is located is a traffic nightmare. Getting anywhere takes forever. We will be staying elsewhere […] next time. Read moreGenuine Hotels.com guest review
"Much cheaper than the Hyatt Regency"
Wonderful breakfast with great access to the food when there are lots of people. Appreciate Gerard that he remembered us 2 days later and was able to locate our lost blanket and book. Wonderful housekeeping staff because they turned in the items to lost and found. They definately are worth their weight in gold. Thank you so much.Genuine Hotels.com guest review
Overall, I was fairly pleased with my stay. A few observations below, the room keys constantly demagnetized. I mean after the end of a long day, nothing was more annoying than to get to your room and have to go back downstairs to have the key reactivated. Quite honestly, the answer of it happens was not satisfactory. I've stayed from Miami to San Francisco […] and this is the first time that every key was demagnetized with ease. There were some linens in the hallway friday when i checked in at 4ish pm and they stayed until Saturday afternoon. this is weird considering the luggage carts disappeared the same-day; so laziness on someone's part. The bed was harder than I'm accustomed to, but once I was in it, I got beyond it...All in all, I was pleased with the service. Read moreGenuine Hotels.com guest review
"Close to disney"
Rooms were clean and spacious. Pool was great and fun. Location was great for visiting Disney. Beds could have been softer.Genuine Hotels.com guest review
The breakfast wasn't good. The hotel needs a lot of updates was a holiday inn. The pool needs a lot of work, I wouldn't stay there again.Genuine Hotels.com guest review
Generally good service with basic amenitiesGenuine Hotels.com guest review
"It was a good pick!"
Stayed two nights for Disney's park visit. Only 5 minutes drive to get Downtown Disney which was convenient to spend a whole day at the park. The breakfast was good for being the complimentary service. We got the room facing the west so were able to see the sunset and Disney fireworks at night! The room had some issues with outlet in the bathroom, a […] light bulb was out, and the water kept dripping in the bath tab... They fixed the light bulb right away when we asked to do so. The hotel is located with other shops so if you don't mind those chain restaurants, you don't have to worry about what to eat. Read moreGenuine Hotels.com guest review
"a good basic needs hotel"
the hotel is a fairly good value for a hotel in orlando. not a lot of frills but good enough for a comfortable stay.Genuine Hotels.com guest review
Hotel Wifi did not work. Refrigerator did not work. Only one elevator worked the entire stay making us walk up and down seven flights of stairs. Breakfast always opened 15 minutes late. Nice location and nice pool. Had to switch rooms because of cleanliness issues in the bathroom.Genuine Hotels.com guest review
I WILL NEVER STAY AT THIS HOTEL AGAIN!. At 6:30 am when we were getting ready for the day the electricity went out only in our room.The rest of the hotel had electricity. There was no management or maintenance staff at the hotel. The lock did not work on our room door with no electricity. The front desk staff said there was nothing they could do and […] the manager was on his way. They did not send anyone to our room to check it out. They did not let us use another room to shower and get ready. Room was hot and humid from opening the balcony door for light to pack up. The lights came on in our room about 8:15 when we were walking out the door. I left my phone number with the front desk but manager did not call. Read moreGenuine Hotels.com guest review
"Weird bathroom design and lack of cleaness"
The bathroom is kinda small and "short" that you have to bend over to A LOT to use the lavabo, (i am only 5 feet 9). And inside the hand towel i found some long hair on it which was super gross to see such thing.. the location of the room was super good though, around the hotel there was million of restaurant you can choose and it was located between […] universal and disneyland. hopefully they can improve the cleanliness of the room and it will be a good choice to stay next time. Read moreGenuine Hotels.com guest review
The hotel was nice in appearance and clean. The beds were very uncomfortable! Hard mattresses. The pool was nice but needed repair and upkeep to be nicer. (Weeds in deck) breakfast was good and always plenty of it.Genuine Hotels.com guest review
"Close to Disney"
Loved this hotel. Breakfast was good! My only issue was that the phone in our room was not working but I didn't know it till the last day because we didn't need to use it. Would definitely stay here again.Genuine Hotels.com guest review
Great hotel, will recommend.Genuine Hotels.com guest review
"Excellent hotel for families"
Hotel was clean and comfortable rooms. Kids really enjoyed the pool area with slide and waterfallGenuine Hotels.com guest review
We (family of 5) stayed here for 5 days and it was one of the best hotels we've been to. Room is big and clean, beds are super comfortable, and hotel is very close to Disneyworld and Sea World. Breakfast was amazing, my kids got up early every morning to make Mickey Mouse pancake along with a complete hot meal. The entire staff team was super nice and […] very helpful. We stayed at the Hilton Orlando before but here at Comfort Inn we were treated way better for half the price. We will definitely recommend our relatives and friends. Read moreGenuine Hotels.com guest review
"Great Hotel for Price"
We made a last minute decision to go to Florida for our vacation. The proce was very resonable and the hotel was great. Staff was curteous and very willing to help out when needed. Breakfast was great as well. Highly recommend this place!Genuine Hotels.com guest review
I complained about the water pressure on the sink in the bathroom twice,no one showed up during the 2 days at unit #530.Genuine Expedia guest review
We enjoyed our 2 night stay. The room was comfortable and clean. The staff were friendly. Wish we had a better view though. The construction site next door was not pretty.Genuine Expedia guest review
"Nice Hotel close to all the Disney Parks"
Hotel was nice. Rooms were clean. Staff was very nice. They were very helpful.Genuine Expedia guest review
Had a lovely room. the hotel was clean and the staff friendly and helpful.Genuine Expedia guest review
Great service and over good hotel but the wi fi needs improving thoughGenuine Hotels.com guest review
"Good hotel for the price"
Hotel was great for the price. Nice pool, clean room, excellent and helpful staff. Close to downtown disney and the disney attractions.Genuine Expedia guest review
We all enjoyed our stay at the hotel, and especially very filling breakfast every morning at the hotel.Genuine Hotels.com guest review
They need to improve the cleaning service at the rooms, it was dusty everywhere & there was beatle in one of the bedrooms!Genuine Hotels.com guest review
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