Breakfast needs improvement!Genuine Hotels.com guest review
I liked this hotel because it was affordable and really an excellent deal for the area! The hotel itself was very clean and I thought the rooms were very presentable and comfy. The staff was very accommodating and my family would definitely stay there again. I would recommend!Genuine Hotels.com guest review
"Very, very nice extra large room"
We only stayed one night, but will be back for an extended stay with our grandchildren. Nice micro-fridge-coffee set up. New firm mattresses. Excellent room. Very spacious, will accomodate or crib with much room to spare. Older property, nicely updated.Genuine Hotels.com guest review
"Great hotel near downtown Disney!"
Hotel was a great value. We would definitely stay there again.Genuine Hotels.com guest review
"Lake Buena Vista"
The place has so much potential. The view form the balcony is pretty nice. When you pull in to a hotel, the hotel sign shouldn't look like I made it. The people at the desk should immediately acknowledge their guest, not after they finish their conversation on how the new paint is giving him the sniffles.Genuine Hotels.com guest review
"Great Hotel…very close to Downtown Disney"
Stayed here for 3 nights. Had an interview with Disney at their Casting Center which is across the street from Downtown Disney and right down the street from the hotel. Great restaurants in the area and right off I-4. We could tell the hotel was going through some changes as they covered the "Lake Buena Vista" sign to "Comfort Inn" Room was very comfortable. […] Free breakfast every morning was great as well. Would definitely stay here again! Read moreGenuine Hotels.com guest review
"Close to Disney"
A pretty good breakfast. Had some hot choices and waffles. Not the best free breakfast I've had. Inconvenient times on the Disney shuttle, so did not use it. Room was clean and basic. Hallways were clean and done nicely.Genuine Hotels.com guest review
Very convenient location next to several restaurants. We had a large room with two beds, very quiet. Adequate breakfast, and plenty of seating space. Excellent value for the Lake Buena vista area. If you miss the morning shuttle, you can take the local bus which will take you to Disney.Genuine Hotels.com guest review
"Average Hotel & Worthy of its Original Price"
Room was clean and updated. Bring your own pillows, as theirs are paper thin. Breakfast was terrible, very little to offer and kept running out of what little they had! For what we paid, wasn't bad, however, recently learned they are doubling their their price.They're crazy! Don't waste your money!Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Very close to Disney."
Our place was outstanding, we even had a balcony. They have free Disney shuttle service. Breakfast needs some work...no fruit, yogurt in a metal container, powdered eggs, cheap coffee and tea choices, Quaker oatmeal though...great room great rate. Would stay again though.Genuine Hotels.com guest review
"Only real issue...ice machine broken"
Great stay! Could see things were under repair slightly but not in our way or disturbing to look at. Staff was very kind and helpful. And the breakfast really was more than we thought would be there. Mickey Mouse waffles? Pretty cool. We had two Type 1 Diabetic tweens with us and they were able to eat well and be happy enough to have two fun days at […] Disney. There were 9 people in our group altogether. Read moreGenuine Hotels.com guest review
Staff was outstanding, but hotel was in terrible shape. No lamp or remote in the room at check in. Staff delivered remote upon request. Received a room by elevator which made a terrible noise. The staff did accommodate by moving us to another room.Genuine Hotels.com guest review
"Not what I expected"
The photos and reviews lead me ti believe the hotel was really nice. I found it to be fair compared to the surrounding hotels, paper copied signage, morning breakfast was very poor, beds were hard, lighting in bathroom poor, fixtures under sink exposed and sptay painted, carpet was worn, but the staff was nice. Would not recommend or stay there again, […] many other better choices for same price to choose from. Read moreGenuine Hotels.com guest review
"It was ok for the price that I paid"
Location is excellent I can not expect more for the price that I paidGenuine Expedia guest review
"Should be better once the renovations are complete"
This was a good value for the rate. As others have stated in reviews I booked a King Suite and they put me in a room with two double beds. They moved me once I asked. The Hotel is being renovated and the remodeled areas are nice. It was a good value and a comfortable safe place to spend the nightGenuine Hotels.com guest review
"Good price for Location"
Not a bad place, I checked in late and only spent about 8 hours in the hotel if that. The room was clean and in good order. The only "complaint" could be that the TV did not work, but thanks to the free Wifi I was able to sign into netflix no worries.Genuine Hotels.com guest review
"Not bad for the price"
Not bad for the price.....but our balcony door was almost impossible to open and so was our friends next door. The breakfast was mediocre. The bed was comfortable but the pillows were not. Overall it was fine because we weren't there but to sleep.......but please fix the patio doors, get new pillows and work on a better breakfast.Genuine Hotels.com guest review
"Its ok for the price you pay!"
We just needed a place to crash over night... The hotel is easy to find but don't be fooled by the pictures. The bathroom and the sheets were clean which to me is most important but the carpet was dirty and it was coming off the edges on one side of the room. This hotel needs to be remodeled, keep that in mind when booking. You get what you pay for. […] Its not fancy by any means but if you just need to sleep after walking Disney all day, it serves the purpose. Read moreGenuine Expedia guest review
"Close to downtown Disney"
Short but good, very nice distance from Downtown disney. Hard to find morning breakfast location without clear signs.Genuine Hotels.com guest review
"excellent value for a business stay"
Very good location, too cold to use the pool but looked very nice.Genuine Expedia guest review
Cosmetic that I bought went missing and the answer from them was you should check better ..aaaaaaaaaaa. Wifi and printer didn't work so I couldn't do mi check in with airlineGenuine Expedia guest review
"doesn't live up to description"
lobby was ok, employees not very friendly. Room was next to pop & ice machine & also workers closets so heard ice machine & pop dropping half the night. Room, was ok except for the bed...worse bed I have ever slept on in a hotel. There were much nicer hotels around this one for same price. I would recommend you looking into them. The name on the hotel […] was roped around a sign so don't know if this hotel has been taken over recently. Read moreGenuine Hotels.com guest review
Good location, convenient, excellent rate considering the surrounding area...Genuine Hotels.com guest review
"Great Price, great location"
For the cost, this place can't be beat. Proximity and shuttle to and from Disney. Super friendly staff.Genuine Expedia guest review
"Hotel was ok for price"
The staff was helpful when you can get their attention, the cards for the rooms you might have to keep heading back to the front to redue the strip if you put it in your pocket cause you wont be able to get in your room, happened 3 times for me in 2 nights stay, and the breakfast is completely packed, and ok tooGenuine Expedia guest review
Hotel was great.there was no one at the reception desk when we went to check in .Genuine Expedia guest review
"Nice hotel close to Disney Downtown."
Friendly staff. Close to Universal and Disney. The price is great.Genuine Expedia guest review
The hotel is at good location and clean. However, the name of the hotel is very confusing. It is not Comfort Inn yet and is not the old name of Holiday Inn Express.Genuine Expedia guest review
II loved the location of the hotel but it was clear from pulling in the driveway and the sign was covered over that it had just recently changed hands. A sign behind the counter was covered with a towel. Check in was slow and by a staff that was apathetic. The walls had all recently been painted which was great but you could see nicks, holes, light […] bulbs out etc… that had been ignored. (Lipstick on a pig.) Our room was spacious but the floors had not been cleaned. The bathroom didn't look clean at all. THe bed was an old mattress and the fridge in the room was not really cold (turned all the way up.) The AC blew cold (But it was cold for FL so it wasn't really needed. The ice maker on our floor was broke with a home made sign. The elevator light button was burned out. It COULD be a beautiful hotel with a great location but it needs work and an upgraded staff. Read moreGenuine Hotels.com guest review
"Free Hot Breakfast and nice shuttle."
Free hot breakfast with eggs, sausage, waffles, great coffee, oatmeal, etc. Free shuttle. Beds were comfy, a/c & heat worked great, nice price. We stayed 4 nights and we would stay again. Being able to get WDW tickets was a bonus. Close to the park and to restaurants.Genuine Expedia guest review
"Good breakfast, convenient location friendly staff"
Very comfortable. I enjoyed my stay.Genuine Expedia guest review
Nice and clean. Beds were a little hard. Good breakfast. Would stay here again.Genuine Hotels.com guest review
"Great location- nice harty breakfast"
Room was comfortable and roomy, breakfast was awesome, they really did serve continental, not your lousy muffins and cold cereal. Location is so convenient. Pool looked great, but since it wasn't heated, we couldn't enjoy it. Staff was very friendly and courteous.Genuine Hotels.com guest review
"Great Value For Money"
Aside from pool not working properly with the water cascade turned off, everything else was fine, friendly staff, big breakfast area, great value for the money and very close to all Orlando attractionsGenuine Hotels.com guest review
"Nice place. Very helpful staff"
Hotel was very clean. Staff was very friendly and helpful. No outlets in room. No big deal. Kinda shady neighborhood. over all good stay. Shuttle service left a little to be desired but nice and very close to disney an down town disney and outlets. Would stay again. Thank uGenuine Hotels.com guest review
"Great location, price was fair, all the amenities"
Great location - close to everything we needed. Great price for the room and we had all the things we needed - wi fi, close parking, spacious room, etc...Genuine Expedia guest review
"Rough around the edges"
When I first pulled into the place, I was skeptical as the hotel is not well lit at night. Inside was clean to my surprise. This is an older hotel, so the a/c unit is really loud at night. I wish there was a hottub as advertised, but they filled it in. The free wifi, parking and breakfast really saved me tons and the staff was really nice. I just wished […] they had advertised that this was a comfort inn and not a resort. Read moreGenuine Expedia guest review
"Hotel close to Disney Village."
All the hotel employees with whom I dealt were very pleasant and efficient. The room was basic but functionable.Genuine Expedia guest review
We went to Disney World for two days, so we stayed 3 nights in the hotel. They were changing owners which made it a little confusing, but is was nice. It is very close to Disney and the price was good. We went on Christmas so everything was crowded. The breakfast was overcrowded. However, the last morning they opened an extra sitting space for people […] to use. That was nice. I never used the other facilities of the hotel so I cannot talk about them. Overall, excellent place to stay if you are going to Disney World. Read moreGenuine Hotels.com guest review
"Great location, terrible staff"
They gave me different information about there policies from day to day depending on which staff was working. They don't take corporate discounts even though comfort inn reps advised them too. Everyday there was an dissatisfied customer at the desk.Genuine Expedia guest review
The staff at the hotel were excellent and very friendly but....the room was terrible. The carpet was so dirty and stained it gave us the creeps and the bathroom was so small with cracked tiles in the shower and tub. We also saw a roach in the bathroom. We were stuck there because we could not find another room near by and our granddaughter had an event […] we had to attend. Read moreGenuine Expedia guest review
Would not choose this property again at current price. Needs major renovation and upgrade. Hallway carpet dirty, electronic locks not reliable. Had to unscrew light bulb on night stand lamp because switch did not work. Only stayed one night and found a much better hotel at same rate with a full breakfast. The only plus was this hotel was very close […] to Disney. Read moreGenuine Hotels.com guest review
"Not a resort"
Though the hotel charges a resort fee, it is not a resort. Just because they have a pool with a slide, it does not make it a resort. The only good part about our stay, was the free breakfast. You have to get there early or you will be partaking of a feeding frenzy. The hotel is run down and looks like it was in the process of being renovated but at […] some point someone saw it fit to stop. They shouldn't have. Read moreGenuine Hotels.com guest review
"Clean rooms and a great location"
The Lake Buena Vista Hotel seems to be under transition. They have a make shift sign, missing pictures/mirrors in rooms but overall is very clean and the service was great. They had a wide variety of food at breakfast and the staff was replenishing the food very often. The rooms have a balcony over looking a not-so -pretty view of an abandoned hotel […] but it was nice to have the extra space. The hotel is within walking distance of stores, fast food and sit down restaurants and only 7 mins away from Disney. The hotel offers shuttle services from the hotel to all of the Disney parks. The pool isn't as nice as it looks in the picture but the water was clean and they do have a little water slide. After long days in Orlando, we always came back to a clean room and fresh towels which made us very happy! Overall we enjoyed our stay here and would recommend it to families or couples. Read moreGenuine Hotels.com guest review
The hotel was very disappointing and was extremely overpriced for what we got. The main lobby was clean but the computer/printer available for guest use was more or less useless as it took so long to pull up anything and then when we tried to print, the dinosaur of a printer was out of ink. It got worse as we got to our floor. As soon as we got off […] the elevator, the carpet was so gross and was so disgusting even in our room. I wouldn't take off my shoes for anything cause I was afraid of what was on the floor. The lighting was horrible. Our tv wouldn't work and they had to come fix it. We had NO bath towels and had to call for those. The sliding glass door was disgusting. We've stayed in Motel 8's much nicer than this. Read moreGenuine Expedia guest review
"Charged twice for room! Hotel not responding!"
My friend and I stayed in this hotel on December 29 and December 30th, 2013. I booked through Expedia and my cc: was charged by Expedia on 12/18/13. When I checked in at the hotel I gave them the same card for incidentals, which I didn't use at all. When I checked out I didn't get a receipt, very bad on my part but I just wasn't paying attention, I […] travel often and have never had an experience like this! When I got home I checked my credit card balance and found that the hotel had charged an additional $531.18 to my credit card the day before I even checked in! I have spent many hours on the phone now trying to get this resolved. Both my credit card and Expedia have been quite helpful although both have very long wait times. I have called the hotel directly and spoken with staff who revealed they billed Expedia for $268.66 on 12/31/13 for my stay but no other billing directly to me. They tried to connect me to a manager to access other billing to my card but then, and still today all that I am getting is voicemail with no return call. Expedia and my credit card company have also tried to reach them and also have only been able to get a managers voicemail. As I write this I am back on another long hold with my credit card company working through the dispute. Read moreGenuine Expedia guest review
"Close to everything but seemed sketchy."
Staff was fine. Knowledgable and helpful. There's even a Disney agent. We were just minutes away from Downtown. Mind, we only stayed 1 night and only needed a place to rest our heads. Our room looked fine as we walked in. As we tried to turn in our lights we found that NONE were plugged in. There were no plugs in our room! We had the bathroom light […] and outlet in there and the TV had an outlet. Our view was a vacant hotel. There are plenty of eats nearby. However, the one night was plenty for me. Outside of Orlando this would be a low-budget motel. Read moreGenuine Expedia guest review
Very good.Genuine Expedia guest review
The room was clean and the breakfast is quite good. However, the parking lot was not saft. My parked my car on the swiming pool side, and a theft broke my passenger window and took my many bags. Same thing happened on another car parking the same location. Be care of the parking!!!! The parking lot is not securied and there was no video camero. My staying […] was not good due to my loss. Read moreGenuine Hotels.com guest review
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