This was a great place to stay. It was quiet, and newly refurbished. The pool and workout facilites were good. And they allow pets!!!! Staff was friendly, and breakfast selections were wonderful. We'll stay again.Genuine Hotels.com guest review
"Convenient to airport"
Easy to get to from the main highway and right at the airport, which is what I wanted. Staff was very efficient, knowledgeable and helpful. Check in took about 3 minutes. Room was like new and bed linens were exceptional. Bath was very clean with more towels than most hotels. TV had premium channels. Overall, it was a really great experience and I would […] stay there anytime. Read moreGenuine Expedia guest review
The hotel was top notch, very comfortable, and the staff was very professionalGenuine Hotels.com guest review
I was exhausted when I arrived after a long trip and the staff was friendly and fast -- a godsend to me. They quickly resolved the one problem I had with a broken vending machine. The breakfast provided was lovely and I enjoyed chatting with the gentleman attendant.Genuine Hotels.com guest review
CHOOSE THIS HOTEL for airport proximity and shuttle. Hotel was very nice but shuttle only runs approx 7 am to 10 or 11. Our flight was at 6 so we rented for the shuttle but had to pay for a taxi.Genuine Expedia guest review
Excellent - will returnGenuine Hotels.com guest review
This hotel looks like it's been completely updated from top to bottom. We left later than intended because the bed was so comfy. Hotel staff are all top notch. From the front desk clerk to the maid, they were all helpful.Genuine Expedia guest review
This hotel exceeded my expectations! Very nice and helpful front desk. Never stayed at this hotel chain but I will definitely seek them out in the future.Genuine Hotels.com guest review
The hotel is conveniently located across from airport. I was told that LaQuinta recently took over this property and remodeled. The hotel looks very nice, with a tasteful mix of contemporary and classic styles. There is a breakfast area with a selection of muffins, juices, and also cheese and sausage biscuits in a refrigerator that can be heated in […] the microwave. The bed is very comfortable. There is a flat screen tv in each room and they have Showtime. The entire property was clean and the staff were very friendly. I would stay here again. Read moreGenuine Hotels.com guest review
The staff was friendly. The hotel was in the middle of changing into a La Quinta Inn. The complimentary computers and printers were not hooked up yet but the lady at the desk printed me out some plane tickets that I needed. She was very helpful. The room was clean and comfortable. The bed was a little hard but the down pillows were a nice touch. The […] continental breakfast was ok to. Read moreGenuine Expedia guest review
"Great value for what we paid"
I was here on a business trip. The room was comfortable and the staff were very responsive to our needs. Unfortunately, the fitness room, the stairs, and the ice machine were out of order. We could have really utilized all three of these..other than that, a great stay.Genuine Hotels.com guest review
toilet bowl kept running during nite and refrigerator was making noise until we unplugged it. didn't even realize it was the refrigerator. we thought it was coming from outside the first nite we were thereGenuine Expedia guest review
The hotel was undergoing some remodeling at the time of our stay which closed the pool, business center, and a few other conveniences I was expecting to be open on site. The Marriott adjacent to the hotel is allowing patrons of the Fairfield Inn to use the amenities at thay location but you have to walk or enter the highway (not an easy task) to get […] there. The room was very nice and the beds/bedding was very comfortable.The hotel is located across the highway from the airport. The highway is very busy and we found it difficult to enter/exit at times due to the fact there are no traffic lights in the area. Hotel will be very nice when renovations are completed. Convenient to the University of Tennessee. Read moreGenuine Hotels.com guest review
"Not bad,but bad location..."
If there is any traffic, it is hard to get out of...and breakfast area was in middle of redesign.Genuine Hotels.com guest review
We were very disappointed in this Fairfield Inn. This is definitely not the typical Fairfield Inn we have stayed in before. It was so poor that we are considering never staying at a Fairfield Inn. Our only disappointment with hotels.com is that you did not mention the hotel was being remodeled. If we had known that, we would have stayed in another hotel. […] So please consider telling folks in your ads when a hotel is under construction. thank you Read moreGenuine Hotels.com guest review
"overnight before 6:00 a.m. flight"
This is a newly renovated Inn - everything was new, clean, and comfortable. The front desk was extremely helpful in arranging a cab to take us to the airport, which is just across the street, since their shuttle doesn't begin until 7:00 a.m. She even offered to have coffee ready for us early even though the regular breakfast wasn't open yet. It was […] a thoroughly enjoyable stay! Read moreGenuine Hotels.com guest review
I was treated very well by the front desk staff, and housekeeping did an excellent job. I can offer a couple things with the remodel that I'd suggest reviewing; one, the bathroom had no towel bars at all - two, the inner shower curtain was too short (or the bar too high).Genuine Hotels.com guest review
Comfortable beds, can open window to outside air, breakfast good.Genuine Expedia guest review
The room was nice an clean. The shower was very hot. My girls like the pool. The front staff (TAYLOR) was great,Kind, an nice to talk to. Would an are planning to stay here again.Genuine Expedia guest review
"Would I recommend hotel to others"
The cleanliness and staff was top notch. Great atmosphere once you come into the lobby.Genuine Expedia guest review
Everyone that works at this hotel is very friendly and accommodating. We had some car trouble on the way to the hotel, and they did everything in their power to help us in whatever way they could. The shuttle took us to Wal-Mart when we ran out of baby wipes, and they were able to get us extra nights in our room to wait for our car to be fixed. The […] only negative was some renovating on our floor, but it wasn't loud or dangerous for the kids, just a little inconvenient. But we understood that maintenance has to be done sometimes, and it didn't detract from our stay. Read moreGenuine Hotels.com guest review
CleanGenuine Hotels.com guest review
"Close to airport"
Very satisfactory. Restaurants close by and easy access to airport.Genuine Hotels.com guest review
People were Very nice, breakfast bar was above average. It was farther out from town than we had thought it would be, and the bedding was strange. I slept well each night, so I don't mean uncomfortable strange, but when I woke up in the morning, I could hardly wait to get out of bed. Don't know how else to describe it except that I "sank into" the bed […] too much instead of laying on top of it, and didn't really like the feeling. Some folks would love it. The real kicker was that although we had a nice microwave with a truly great refrigerator, I couldn't heat anything in the microwave. All the cups, bowls, plates, etc. were made of styrofoam, which is dangerous to heat in the microwave. I haven't been to a motel that only used styrofoam in years. Since I have numerous food problems, I have to prepare a lot of my own meals when traveling. No microwaveable bowls or cups really put a crimp in my style, so we won't be staying at any more Fairfield Inns by Marriott. Read moreGenuine Hotels.com guest review
Clean and comfortable. Had limited shuttle service to the airport but taxi was only $10. I'd stay here againGenuine Hotels.com guest review
"Minutes from airport."
Hotel was great for a late arrival from the airport. Sadly, the shuttle shuts down at 11:00 p.m. and we had to pay for a taxi.Genuine Hotels.com guest review
"Nice place to stay"
Nice clean rooms, helpful staff. Will definitely stay here again as I come to this area a couple of times a year.Genuine Hotels.com guest review
"Needs updated and improved breakfast food."
When I was staying there, I was very disappointed to see that there was no hot breakfast items. The oatmeal I am used to seeing in your hotel chain was instant oatmeal packets. The eggs, sausage, etc. that I was used to seeing warm/fresh was a jimmy dean biscuit sandwich in the fridge. There were other selections in the fridge that could be put in the […] microwave but where was the warm food? I stayed here instead of Holiday Inn Express or Comfort Inn because I used to be able to count on good breakfasts. I was also sorely disappointed in the bathroom. The shower curtain was old and dirty. The bottom three inches were black from mold. Please get this handled. It was gross! Read moreGenuine Expedia guest review
The front desk staff was friendly, the room was spacious and quiet. I enjoyed my stay at the Fairfield Inn and would recommend it to others. My family enjoyed using the conference rooms to sit and play board games one night. The pool water was a little chilly but pleasant. At 4pm on a Saturday afternoon we had it to ourselves, which was a treat. Staying […] at the Fairfield Inn was a great way to enjoy our weekend vacation with family. Read moreGenuine Hotels.com guest review
We have used this motel before, and used it this time because it is so convenient to the things we want to do when we are in Alcoa. We plan to possibly use it again in the fall when our son is married and also have some of our family get rooms there also. But it is not so great that I may shop around a bit just to make sure that I am getting a good […] deal. You can tell that the motel is refurbished. The rooms varied from this time to last time but were on the same floor same side of the hallway. This one had plenty of hot water and the ceilings in the bath were not molded, maybe they repaired that issue. Read moreGenuine Expedia guest review
"Nice hotel, clean."
We stayed two nights. Breakfast was good with variety. Running trails nearby. Bathroom needs fans, mildew growing in corners due to moisture. Next door to Starbucks was a plus.Genuine Expedia guest review
Room was clean, attractive, and comfortable. The bed & pillows were especially nice and comfortable and provided an excellent nights sleep. Its location is 2 minutes from the airport but without airport noise. Left to early for breakfast, the room price was great for the level of comfort received. I will seek out Fairfield Inns for future travel ne […] eds. Read moreGenuine Hotels.com guest review
Very friendly staff. What you would expect for the price. Would stay again. They offer a shuttle to and from the airport, which is nice. We had a late flight and the shuttle wasn't running (arrived at midnight). Taxi service is $12 to go half a mile.Genuine Hotels.com guest review
very nice, close to airportGenuine Hotels.com guest review
"Good overnight value"
Convenient and clean at a fair valueGenuine Hotels.com guest review
"Perfect for a quick night near the airport"
Staff was friendly and helpful. They arranged for the very nice shuttle to take me to the airport. Breakfast was easy. Simple and clean room. It was fine, but nothing fancy. What more do you need for a room near the airport?Genuine Expedia guest review
The only problems were a non-working phone (fixed immediately) and a slow shower drain. Otherwise, a good value for a nice hotel.Genuine Hotels.com guest review
"Easy comute to Maryville."
It was clean and comfortable. Breakfast was good. The staff was polite and answered all my questions. Parking was a little tight. I was an older woman traveling alone and I wasn't comfortable walking from around the back of the hotel at night,Genuine Hotels.com guest review
"Very pleasant experience"
Our hotel stay was very pleasant, checking in and out was a breeze, the staff was very helpful to us with direction to a place to grab a quick meal. The room was comfortable, yes you could tell the motel was dated a bit but it was clean which counts for a lot. The furniture was torn from abuse but I would still stay here again.We had never stayed here, […] we were apprehensive because our last motel experience was a disaster, this one was very good. We will not be so apprehensive next time. Read moreGenuine Expedia guest review
My wife and I got away for the weekend and enjoyed our stay at Fairfield Inn. The location is convenient to Maryville, Knoxville, and even the Smoky Mountains. We would definitely stay here again!Genuine Expedia guest review
"Smoky Mountains - Twin City"
Very nice hotel and location to the airport. If you are hungry, there are plenty of places to go within walking distance.Genuine Expedia guest review
"Very close to Knoxville airport."
We stayed overnight to make our scheduled 6am flight out of Knoxville. Staff was very helpful scheduling a taxi for us and setting up a wake up call. Unfortunately, the phone had been unplugged from the wall so we never got the wake up call. I suppose checking the phone before going to bed is probably a good idea when relying on a wake up call. Still […] made the flight though. Plenty of food options within walking distance as well. Taxi trip took no more than 5 minutes or so to the airport. Read moreGenuine Hotels.com guest review
"Mostly pleasant experience"
Everything was great at the hotel...clean room, good breakfast...most of the staff were awesome. I would have rated everything a 5, except someone at the front desk called the room at 5 a.m. after my husband had left for the airport to see if he had left his key in the room. They woke my son and I up with a jolt, which was not pleasant. I did complain […] and they were most apologetic, but it still disrupted our morning. We had gone back to sleep after a while, and then overslept, and the woman cleaning up the breakfast area was very accommodating and provided us food, even after the designated hour. Also, they do not provide an airport shuttle service at the early morning hours, so we had to pay a taxi, even though they are right across the street from the airport. I would recommend the hotel, as everything else was excellent. Read moreGenuine Expedia guest review
"Nice place to stay"
Very nice place if your heading to the airport its clean and close with a free shuttle.Genuine Hotels.com guest review
our stay was really great, the place was very clean, and the staff were very very nice, especially scott at the front desk.Genuine Hotels.com guest review
"Last minute but became a life saver. Pleasing"
I made these resrvation with this hotel because the one I had reserved had been closed down about 3 weeks ago. So this was a las minte needed hotel of which I spent approx. 5 hours in for much needed sleep.Genuine Expedia guest review
Beds were so comfortable!Genuine Hotels.com guest review
"Close to the airport"
A reasonable motel. Not a newer motel, but still well maintained. Courteous staff and a nice breakfast made it suitable.Genuine Hotels.com guest review
"Renovate or rename"
The rooms scream 1-star. The tubs are worn and rutted such that your feet are pushed to the midline. The shower curtain in the first room sagged so much that the ends would not stay closed. The exhaust fan in the first room didn't work at all and was marginal in the second room. We had to ask for a different room because after 2 showers in a bathroom […] with no fan, the a/c in the room couldn't keep up with the additional humidity and it froze up. There are no accessible outlets near the bed (for cell phone). We switched the lamp on the desk, which had an outlet, with the lamp on the bedside table. In our first room, one of the only available outlets was covered by the full-length mirror. Refrigerators are in some, but not all of the rooms. The furniture is cheap and damaged. The beds are soft around the edges, so you can't sit on the edge of the bed comfortably, and if you're sharing the bed, you'll both be vying for the middle. The TV channel lineup card is wrong. The only thing in the room that has been updated in the last 15+ years is the TV, which is a HD flat screen. However, without knowing where to find the small handful of HD channels, the TV is just a source of frustration. The breakfast is typical for a Fairfield: waffles (when they don't run out of batter and they don't burn because the timers don't work), fruit, breakfast sandwiches, cereal etc. This Fairfield does not live up to the Marriott name. It needs a renovation or a name change. Read moreGenuine Expedia guest review
"Next to airport and main road"
We were only at this hotel long enough to sleep and eat breakfast. The staff were all very polite and helpful. Breakfast was great! BUT we were right next to an airport and a busy road and both kept me up during the night. Other than that, the hotel was great. Just make sure you bring something to drown out the noise!Genuine Hotels.com guest review
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