Recommend to all! The concierge was so helpful in my time of need, he organised the driver to the hospital.when IGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"really disappointed di"
Did not get access to the room till 4pm this was a special occassion and spoilt as we did not enjoy our time getting ready before going out DisappointingGenuine Hotels.com guest review
"watch the name!"
I thought I booked the novotel airport hotel but was at novotel city which cost me extra cab fares and time. expensive for what you get but it is a quality hotel.Genuine Hotels.com guest review
"not worth as a hotel. Worse off than Apartment"
i purposely book Novertel thinking that as a hotel i can be more comfortable. i was totally wrong. First, location is inconvenient. Need to jawalk across 2 roads to reach. imagine me and my wife were pulling 3 big lagages from central station to it and at the same time need to look after 2 kids while dashing acros the road. Second, hotel service was […] so so. room is just nice for 2 double beds. only basic toiletory: 1 pertatic tiny bottle of shampoo, shower gel, 2 soaps and full stop. Disappointing as a hotel. 1 extra pillow that was pull out from the wardrobe has dusk stain on the pillow. the compliment mineral water was covered with dusk, can tell that the room has not been occupied for some time. luckily i was just staying for a night, otherwise, i will sure move out to another hotel or Apartment. Read moreGenuine Expedia guest review
"Great hotel, really comfy beds."
Everything was fantastic. Clean comfortable rooms. Very comfortable beds. I really liked the splash of colour with the bed heads being red. Great staff. Just one exception, the pool area was very dull and lifeless. Would have loved to have sat around with a drink and enjoyed the pool but it wasn't a nice area and the bar wasnt open for the afternoo […] n. Read moreGenuine Hotels.com guest review
"fantastic service and staff"
hotel staff very fantastic. had upgraded our room because our wedding aniversary, bottle of wine and late check out at 5pm.Genuine Hotels.com guest review
Everything about location, room and service was spot on.Genuine Hotels.com guest review
"So close to central train station"
Although wifi is not free you can use their mac in reception for 20mins ea day. Very close to the train and you don't hear the trains. Would stay here againGenuine Expedia guest review
"Central to CBD. Convenient and comfortable."
Wonderful stay in a luxurious and comfortable room overlooking Brisbane CBD.Genuine Expedia guest review
"Great access to everything you need"
It was fine. It was a short trip but I got what I needed out of this motel. It was close to restaurants (although it has its own restaurant which was also very nice) close to shops close to the station etc... It was clean and comfortable and the staff were friendly and helpful.Genuine Expedia guest review
We had a really good four night stay here, the room was excellent value, big, with comfy beds. The meals were good value (for hotels at least). All the staff were extremely helpful. Also in a really good location near the city centre. The only downside was that parking cost $25 per night.Genuine Hotels.com guest review
"Fantastic service - the staff were amazing"
Fantastic service. Room was always tidy, new towels and extra pillows when we needed them. Meals to our room were fast, hot and delicious. Breakfast lovely each morning. Friendly staff. My children commented on the staff and how nice they were and also how clean everything was. Parking was a little expensive. Overall fantastic stay. A BIG THANK YOUGenuine Hotels.com guest review
"Comfy bed, helpful staff and good atmosphere"
Would definitly recommended this accommodation to all. Service was great, location excellent and hotel amenties was great.Genuine Hotels.com guest review
I was quite happy with the stay but I did not get the same level of room that was advertised (double room with two beds). The room was small (one bed) and I had to wait over two hours before being able to check in when I arrived. Unfortuanately that did affect my thoughts on the level of service.Genuine Hotels.com guest review
"Great location, lovely view."
We arrived early, and were offered a half price room upgrade and complimentary parking so we could get into a room straight away, which was wonderful. We don't stay at hotels very much, and this made it all the more special!! Thoroughly enjoyed it...Genuine Expedia guest review
"swift checkin and great staff"
Comfortable, roomy, exactly as described. Amazing offer for a one night stay. Location is reasonable to the city and excellent for train service. Good quality, well designed room with superb decor and fitoutGenuine Hotels.com guest review
"Good room at great Expedia price."
Arrived just a few minutes early for check in and room not yet ready however were welcomed with a free drink in hotel bar. New in room TV had technical issues that staff were prompt in attempting to fix however not completely successful but were genuine in addressing. Only other issue was shower without curtain although large spa bath protected most […] of wet area. Excellent room size and facilities otherwise. Read moreGenuine Expedia guest review
"We had a lovely premier suite The Novotel, Spring"
PByron VIP travel recommends this hotel. We were fortunate enough to be accommodated in a lovely premium suite on the top floor (14th) in Brisbane. If you are driving we recommend following your GPS as finding the road entrance is a bit of a challenge. A bottle of cold champagne was a welcome surprise on arrival which we enjoyed from our balcony overlooking […] the sunset. Fortitude Valley is a short walk away where we happened upon the Chinese Moon Festival, we had a meal at our fav haunt "The Vietnamese". Get there early or book, it's very popular with locals. The beds and pillows in our suite were dreamy and comfy and the concierge was extremely helpful with locating, loading and delivering our car...he must have ESP. Read moreGenuine Expedia guest review
"Very central to city"
Very handy location , close to all shops and cbd, clean and comfortable parking a little hard to deal with but would stay again no worrys at allGenuine Expedia guest review
Handy to downtown shops. Friendly helpful staff especially the porter who organised our luggage & car. Yummy room service.Genuine Hotels.com guest review
"PRETTY GOOD HOTEL"
I liked the location, an easy walk down into central Brisbane , the restaurant for breakfast was fantastic. Front desk people were very nice. Other than a slightly loud A/C and the softest pillows ever, i had a good stay and would recommend it.Genuine Hotels.com guest review
"Good for a quick stay."
Hotel staff friendly, clean hotel, close to many good places.Genuine Expedia guest review
Friendly helpful staff. Good location for train from airport.Genuine Hotels.com guest review
"Will come again!"
Very happy with all aspects of our stay!Genuine Hotels.com guest review
"Our first family visit"
As this was our first visit to the hotel as a family, we were warmly welcomed. Our overall experience was great although we found the mattresses on the bed to be very very soft and uncomfortable. But apart from that our stay was wonderful and joyful.Genuine Expedia guest review
"Three Days in August"
NIce and fresh modern decor. Friendly staff. Good location at city fringe but pedestrian access is complex. Excellent free internet service in lobby. At $100 per night (special rate) it was excellent value.Genuine Expedia guest review
Close to everything. Very comfortable. Staff were fantastic and very helpfulGenuine Hotels.com guest review
Great room. Great location. Great price.Genuine Hotels.com guest review
"Very happy with my stay"
The only criticism is when I called to ask if there was a transfer available from the airport I was told no but the concierge didn't mention that the train station was literally next door. A very minor criticism as I could have looked this up myself but would have been a nice touch especially given the train would have been quicker than a taxi at that […] time. The hotel is perfect for a weekend stay though. Read moreGenuine Expedia guest review
Very comfortable and modern rooms with all the latest gadgets - very good value for money!Genuine Expedia guest review
1. Check-in took a much longer than expected amount of time (at least 15 mins). The reason was a malfunctioning EFTPOS machine at the particular service desk, which refused to recognise/accept my Amex card, even though there was nothing wrong with the card. 2. Our reservation included breakfast. The check-in clerk (who was very pleasant and apologetic) […] advised that, as we needed to leave very early, we could have a room-service breakfast in lieu of visiting the restaurant. This turned out not to be the case. 3. Other than the foregoing, we had a very enjoyable stay at Novotel Brisbane and would re-visit without hesitation. Read moreGenuine Hotels.com guest review
It was great. Breakfast was delicious and great variety. Interiors of room was good but felt a little outdated ie with the ethernet cord to access the internet; which wasn't the best speed and became a bit of a hindrance to do work and the way the TV was set up it was very hard to navigate from the TV/Radio through to the movies etc but apart from […] that it was a pleasant stay. Read moreGenuine Expedia guest review
great would recommend to all - cleaners are exceptional - well done!Genuine Hotels.com guest review
was great. the breakfast was best part of waking up.Genuine Hotels.com guest review
"good hotel with good location"
the novotel is a really nice hotel since it has been done up,the reception is very nice,the rooms are very nice as well,comfortable bed,nice bathroom,the only downside is the breakfast not much choice but still goodGenuine Expedia guest review
"Second to none service in every way!"
I was so impressed with Novotel staff overall that I have emailed them personally! Before leaving Melbourne I emailed them to let them know of our very very late check in that night / early morning of the next day. They said to not worry and that all would be ready when we arrived - details, keycards etc.... they were right. They expected us and all […] was ready. Every wake up call took place, every request was carried out asap no delay, the room was lovely, modernized and very comfortable beds. with 2 A and 2 C in the one room, sometimes 4 towels were forgotten and only 2 delivered. Immediately a call to reception and 2 more arrived with face cloths and bathmats too! When a keycard was forgotten by us, staff members always inserted theirs into the lifts as were needed to access the 11th floor. Breakfasts were awesome! Couldn't believe the level of service there either - daily personal table reminders of the impending closure of the buffet 10 minutes prior each day. We had 6 nights and even when an error was made at check out re... mini bar which we'd not used at all, items were waived and seen as an error and apologized for. Excellent people service. Couldn't have been happier! The best hotel we have ever stayed in at Brisbane since holidaying there since 2003, yearly!!! Read moreGenuine Hotels.com guest review
"Air conditioning faulty"
Front Counter Staff Member, Rochelle, was amazing a true asset to your hotel and the most helpful, knowledgeable, pleasant staff member. Nadia at the Breakfast Restaurant was also very friendly and accomodating of our two small children which we also greatly appreciated.The airconditioning in our room 318 of Novotel Brisbane went from cold to very hot […] in some sort of preset pattern for our entire stay day and night which made the room very unpleasant to be in especially when trying to sleep and the children woke up sweating. Read moreGenuine Hotels.com guest review
We stayed there for one night to see Brisbane. The location was pretty good. Close to central of Brisbane. But the building was a bit old. Amenities were normal, not bad though.Genuine Hotels.com guest review
"Great for weekend getaway"
Great hotel for a quick weekend getaway to Brisbane. Central location and clean/comfortable hotel. Buffet breakfast included in the rate was good.Genuine Expedia guest review
"Great breakfast, proper desk..bathroom not so good"
It is good to have a full desk to work from, the freee wifi is not useable. Breakfast was good and the hotel service was great. The bathroom is unconfirtable and water gets everywhere as there are gaps in the shower screen.Genuine Hotels.com guest review
The room was comfortable, nice looking and clean. Having the two double beds in the room, however, meant that there was not a lot of room to walk past each other but that seems appropriate in the circumstances.Genuine Hotels.com guest review
Excellent . A wonderful experience. The beds were comfortable. Linen and towels adequate. A wonderful freezer and kettle present. Very good desk service. IdeallocationGenuine Expedia guest review
"fantastic - would def stay again"
1 night stay, staff were lovely, quick on their service.Genuine Hotels.com guest review
The staff were most helpful and accomadating at the reception desk. the bell boy very pleasant. the staff in the breakfast room very friendly. My family and I enjoyed our overnight stay.Genuine Expedia guest review
Room smaller than I expected , airconditioning noisy and not very effective. However, staff at hotel very helpful and pleasant .Genuine Expedia guest review
"Clean, tidy and friendly"
Didn't know in advance that I had to pay for parking but the hotel itself was very clean, with comfortable beds and all of the staff were very friendly and helpful. Great location, close to the train station and mall. Would definitely stay again.Genuine Expedia guest review
"Great Customer Service"
Rochelle on the front desk was very helpful. A credit to the Hotel. We were in Brisbane for a festival at the RNA showgrounds, so the hotel was fully booked.Genuine Expedia guest review
"Close to all major facilities"
My husband and I stayed at the Novotel Brisbane for the first time and found it to be an ideal location - close to Central Railway and only a short walk to the centre of Brisbane or Fortitude Valley. The room was clean and the bed comfortable. The Breakfast provided each morning in the dining room was very good with lots of variety. We will be staying […] again on our next visit to Brisbane. Read moreGenuine Hotels.com guest review
Buffet breakfast was not up to the standard of a four star hotel. Food was poor quality and for the most part cold!Genuine Hotels.com guest review
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