"Reasonable hotel close to a train station"
Zipped in and out. Wished the night manager was friendlier.Genuine Expedia guest review
Response by Novotel Brisbane Dear Roger Many thanks for your feedback, we hope that when you next visit us you will have the opportunity to enjoy the facilities of our Hotel and explore our wonderful city. Kind regards The Novotel Brisbane Team Melissa Longhurst
"Good city hotel"
Handy for the queen st mall. Not so good for the theatre and South Bank. Restaurant pr8vided an excellent dinner and breakfast, although we had breakfast inc so not so worried about the 29 dollar price.Genuine Expedia guest review
"Nice hotel, breakfast disappointing"
The hotel itself is comfortable, although pillows not great. Unfortunately there was a cheerleaders competition staying there, screaming kids running up and down corridors and jumping on gym equipment. Breakfast was ok, however it was NOTbusy when we were there. Tables had not been re set, they took forever to clear the plates on our table two days […] running. Coffee was good and you could order eggs to order. The selection was a bit disappointing compared to other novoteIs I have stayed at in Australia. It was really good that we were able to have a late check out. We had bar food which was very good but a bit expensive. Read moreGenuine Expedia guest review
"great service and location"
We stayed for 4 nights. Breakfast was good with a large selection. Barista made coffee which is included in the buffet was great. Staff were very friendly and professional. Car park gets cheaper on Fri, Sat and sun night's at $25 per night and you can come and go as you please. Overall an excellent hotel.Genuine Hotels.com guest review
"Lovely and relaxing"
We thoroughly enjoyed our stay at the Novotel. The rooms were very clean and quiet surrounding. The most impressionable part was being greeted in our own home language with a friendly smile from hotel staff. Well done Novotel Crew.Genuine Expedia guest review
Staff are very friendly and helpful. Had a great time - nice people. Definitely will go back again.Genuine Expedia guest review
"Comedy of errors"
My experience: They ignored my booking of a single king bed room and gave me a twin double without even telling me at check in. They took a day to collect the half eaten room service tray from outside my door despite me calling room service twice to note this was embarrassing. During this time house keeping left a note at my door to say they tried to […] clean my room (but obviously did not look down to see the tray). You have to purchase internet. When you do the code does not work. When you call the IT number that the invalid code message notes you get a condescending person that says it is your fault. Your internet still doesn't work so you use your phone instead. At check out they charge you for the phone call to the condescending IT guy that cannot help you. The hallway is very noisy with hotel worker noise, not guest noise. They overcharge you at checkout for your room service and minibar takings. Read moreGenuine Hotels.com guest review
The hotel was great. The staff were very hospitable and the Hotel wa really clean and well maintained. Te Hotel is also with easy walking distance to all of downtown Brisbane would definitely recommend.Genuine Hotels.com guest review
Beautiful facility , very comfortable stayGenuine Hotels.com guest review
Had a great stay. only comments would be more breakfast staff - cutlery and glasses not refilled quickly enough. Lifts not efficient in operation.Genuine Hotels.com guest review
"Great hotel with convenient location"
Overall, it was a very pleasant weekend away with my friend. The buffet was beautiful and the staff were extremely friendly and helpful. However, Hotels.com may need to specify the "free wifi" condition to clear confusion. I didn't realize that there's a surcharge for the in-room wifi, but the wifi in the lobby is free for the first 30mins. Although […] I accidentally logged on in my room. I was reimbursed by the staff. Thank you Novotel. Read moreGenuine Hotels.com guest review
"Very enjoyable stay."
We only stayed 1 night, but this hotel would be excellent for longer stays as well.Genuine Expedia guest review
"Nice hotel, close to shopping and to Southbank"
All nice good clean hotel, friendly staff, good walking distance to attractions eg shopping mall, restaurants and to Southbank, bit of a challenge walking back up hill to the hotel but it keeps u fit!Genuine Expedia guest review
"Comfortable bed - good location"
Nice hotel - easy to walk anywhere - buffet breakfast very average - TV in room on side wall, not opposite bed which is odd. Got an extra charge on my credit card after checking out that I am querying but haven't heard back from the hotel yet.Genuine Expedia guest review
Wifi wasn't very good in the rooms. And Airconditioning didn't work in our room so we had to move to another room. Otherwise everything else was great.Genuine Expedia guest review
All our requests were met in a timely manner and with no fuss. Excellent standard of customer service, we have recently returned from a European trip and they hotels over there don't rate when compared to your team, well done.Genuine Hotels.com guest review
"Great place overall"
Convenient area to the trains as we went to the Ekka. Beautiful buffet BreakfastsGenuine Hotels.com guest review
Found the room to small and pokie. Room wasn't clean. Room rates were afordable although seemed to be a little over the top for size compared to other hotels.Lifts were strange as cards would not work at times. Although Staff were good.Genuine Hotels.com guest review
"OK, room great breakfast"
the room for a family was too small, but the breakfast was great. we found the motel carpark was a bit hard to find and it was location bit too far away from the south bank area.Genuine Expedia guest review
"One night stop over"
The room was adequate, nice comfy beds but the shower facility was terrible. The bathroom needed an upgrade to match the rest of the Hotel.Genuine Expedia guest review
"Nice hotel, not much attention to detail"
It is modern and clean but had shower/sink corner scum, and stained sheets. Not bad but attention to detail is missed slightly...Genuine Expedia guest review
"Rooms was to small to fit 4 people"
We were 4 of us. Two adult and 2 children. And the size of the room was very small to move around. My 18 months old bumped into the corner furniture every now and than and got hurt many times. Would recommend not to offer that room with kids. Thanks AjeshniGenuine Expedia guest review
Hotel in the CBD , walking is easy to all parts of the city,Genuine Expedia guest review
"decent hotel, good check in staff, average dining"
the price from expedia was great compared to the motels normal pricing. the room was quite comfortable. some of the facilities were a little age worn but on the whole quite nice. the breakfast was on the dearer end for breakfast buffets for a motel in this price range but was on the bottom end of quality. the staff were no where to be seen and we had […] to tell them on numerous occasions that items had run out - the same item on several occasions. tables were not being cleared and the food that was in the buffet was cold/average quality/range. Read moreGenuine Expedia guest review
Great stay with the family .. the breakfast included deal is superbGenuine Hotels.com guest review
We had trouble locating the front entrance to the hotel and knowing where to park our rental to check in (we were returning the car so didn't want to use the carpark). Check in was very easy and staff very friendly. Included buffet breakfast was fantastic with excellent selection of food. Room was comfortable and clean and large enough for a family […] of 4. According to booking, there was supposed to be a laundry however to our dismay there was not - we had been travelling around QLD for a week before coming to Brisbane. Read moreGenuine Hotels.com guest review
"Great family stay before our cruise"
A fantastic deal including breakfast and parking for our family of four!Genuine Expedia guest review
"Great City Hotel"
A great location in the city for a couple of days in Brisbane with children. We stayed in a Premier twin room with two very comfy queen beds and had plenty of room for luggage and to stay relaxed.The bathroom and amenities are generous. The buffet breakfast is EXCELLENT- lots of healthy choices, all items refilled and refreshed regularly and a really […] good expresso coffee machine. Read moreGenuine Hotels.com guest review
"Close to central train station"
Efficient, went the extra mile to get information for me. Awesome service!Genuine Expedia guest review
"Nice hotel right in the centre"
This hotel is ideally located in the centre. Lots of restaurants nearby (Pier ) The room is very well designed. The bathroom is big and convenient. Beds are comfortable. Big outdoor swimming pool (not heated). Fitness room well equiped. Nice lobby.Genuine Expedia guest review
Fast and friendly housekeeping and great that kids staying with parents dine free when breakfast option selectedGenuine Hotels.com guest review
"Nice hotel in good position."
The staff were very friendly. They initially gave me the wrong room which still had the bed unmade and leftover food trays in the room The staff were most apologetic and gave me 2 free drink vouchers, which I was pleased about.Genuine Expedia guest review
"Worst stay ever!"
For what we paid my family and I were most disappointed with our stay. We were in the city for a wedding (which we informed the staff of before our stay) and I was appalled at the standard of service they offered. The rooms were not cleaned properly, they were not spacious for a family of 4, the "free wifi" is only in the lobby, the buffet breakfast […] had a great variety but the cooked food was not up to standard and the best the manager could do is offer us another room for half price. Customer service is obviously not a priority with the Novotel if the best their managers could come up with is for us to spend more money to get what we wanted out of our stay. I unfortunately an 100% happy with never recommending anyone to stay at this hotel. Read moreGenuine Expedia guest review
All good with particular thanks to friendly and helpful staff.Genuine Hotels.com guest review
"Nice hotel , great location close to proximities"
We booked the hotel for a long weekend. Nice room, nice staff and great breakfast.Genuine Expedia guest review
"Close to everything"
Good experience for my stay. It was central to most things I wanted to doGenuine Expedia guest review
"Too difficult for walking around"
entry for pedestrians was a jumble of stairs -down then up then up again, all after a walk up a narrow footpath beside a very busy roadGenuine Hotels.com guest review
The hotel is in a central location within walking distance to queens street mall, Southbank etc. Room is very nice and modern. Recommended.Genuine Hotels.com guest review
good novotel breakfast as usualGenuine Hotels.com guest review
"Excellent location for Brisbane CBD"
Booked this hotel for 2 nights for family holiday on bed and breakfast basis. Used car park in basement.Genuine Expedia guest review
"Two blocks from Queen street mall"
Staff were very helpful and friendly. Enjoyed the stay but the bed was like trying to sleep on a marshmallow, bit too soft.Genuine Expedia guest review
"Comfortable, well-located hotel"
Good hotel located a few blocks from major shopping area. Clean and efficient hotel.Genuine Expedia guest review
The hotel is located just a short walk into the City area, and we found we didn't need to hire a car of catch buses to get to where we wanted to. The hotel itself is great for the price we paid. The room was one of the biggest we have stayed in. Our package included breakfast. This has plenty of variety and stayed open longer than stated which was great […] for us late risers. If I were looking for a good place, but still on a budget than we would have no hesitation staying here again. Read moreGenuine Hotels.com guest review
"Amazing staff, great location but no to restaurant"
This hotel is right in the heart of Brisbane CBD and is walking distance to the train station and Queen St Mall. On arriving at the hotel we checked out it's facilities and found a very displeasing sight!! I immediately told a staff member who took care of the offence. The staff here are really fantastic - that is the major attraction, because the hotel […] restaurant certainly is not!! Overall the double standard room was exactly what you would expect. We would stay here again but avoid the restaurant as it is severely overpriced for dry, overcooked, under par food. Read moreGenuine Expedia guest review
"Hotel is convenient place to stay"
Hotel for its rate is ok, convenient to shopping area and eating place. Room is comfortable and only downside would say no balcony's as it is quiet scary to look down through the window. I did enjoyed staying for two days.Genuine Expedia guest review
"Great location, easy parking under hotel, neat"
All good, no complaint, clean, new, great facilities, great parkingGenuine Expedia guest review
Novotel staff were very helpful. I find this hotel to be convenient for ease of access to Medical appointments, Central Station and the Brisbane CBD.Genuine Hotels.com guest review
Although we only stayed one night, it was a wonderful experience. The staff were lovey and very helpful. I would defiantly recommend staying here.Genuine Hotels.com guest review
"Aloof staff, misleading Wifi service."
Okay, so I booked this hotel, with the package stating Room - 2 adults, 2 children, including free Wifi. Turns out it would cost us $20 to have Wifi, and "Free Wifi" means 30mins complimentary Wifi IN THE LOBBY! What? My wife took this up with the manager, and they offered to give us free wifi, but to know that next time we booked Novatel to be aware […] that free wifi doesn't mean free wifi in your room. She tried to explain how she could understand how we could be wrong about this. Outrageous. (BTW won't be booking Novatel Brisbane again) I arrived travel worn after a long drive, not appearing my best - and I didn't feel I was treated as a VIP in the lobby. One room key offered only, had to return to the desk to request another. I've booked countless hotels, never have I ever felt like my presence was unimportant or unwelcome like this. Read moreGenuine Expedia guest review
Overall great stay. Room was clean, staff was friendly and location was great.Genuine Expedia guest review
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