Fast and friendly housekeeping and great that kids staying with parents dine free when breakfast option selectedGenuine Hotels.com guest review
"Nice hotel in good position."
The staff were very friendly. They initially gave me the wrong room which still had the bed unmade and leftover food trays in the room The staff were most apologetic and gave me 2 free drink vouchers, which I was pleased about.Genuine Expedia guest review
"Worst stay ever!"
For what we paid my family and I were most disappointed with our stay. We were in the city for a wedding (which we informed the staff of before our stay) and I was appalled at the standard of service they offered. The rooms were not cleaned properly, they were not spacious for a family of 4, the "free wifi" is only in the lobby, the buffet breakfast […] had a great variety but the cooked food was not up to standard and the best the manager could do is offer us another room for half price. Customer service is obviously not a priority with the Novotel if the best their managers could come up with is for us to spend more money to get what we wanted out of our stay. I unfortunately an 100% happy with never recommending anyone to stay at this hotel. Read moreGenuine Expedia guest review
All good with particular thanks to friendly and helpful staff.Genuine Hotels.com guest review
"Nice hotel , great location close to proximities"
We booked the hotel for a long weekend. Nice room, nice staff and great breakfast.Genuine Expedia guest review
"Close to everything"
Good experience for my stay. It was central to most things I wanted to doGenuine Expedia guest review
"Too difficult for walking around"
entry for pedestrians was a jumble of stairs -down then up then up again, all after a walk up a narrow footpath beside a very busy roadGenuine Hotels.com guest review
The hotel is in a central location within walking distance to queens street mall, Southbank etc. Room is very nice and modern. Recommended.Genuine Hotels.com guest review
good novotel breakfast as usualGenuine Hotels.com guest review
"Excellent location for Brisbane CBD"
Booked this hotel for 2 nights for family holiday on bed and breakfast basis. Used car park in basement.Genuine Expedia guest review
"Two blocks from Queen street mall"
Staff were very helpful and friendly. Enjoyed the stay but the bed was like trying to sleep on a marshmallow, bit too soft.Genuine Expedia guest review
"Comfortable, well-located hotel"
Good hotel located a few blocks from major shopping area. Clean and efficient hotel.Genuine Expedia guest review
The hotel is located just a short walk into the City area, and we found we didn't need to hire a car of catch buses to get to where we wanted to. The hotel itself is great for the price we paid. The room was one of the biggest we have stayed in. Our package included breakfast. This has plenty of variety and stayed open longer than stated which was great […] for us late risers. If I were looking for a good place, but still on a budget than we would have no hesitation staying here again. Read moreGenuine Hotels.com guest review
"Amazing staff, great location but no to restaurant"
This hotel is right in the heart of Brisbane CBD and is walking distance to the train station and Queen St Mall. On arriving at the hotel we checked out it's facilities and found a very displeasing sight!! I immediately told a staff member who took care of the offence. The staff here are really fantastic - that is the major attraction, because the hotel […] restaurant certainly is not!! Overall the double standard room was exactly what you would expect. We would stay here again but avoid the restaurant as it is severely overpriced for dry, overcooked, under par food. Read moreGenuine Expedia guest review
"Hotel is convenient place to stay"
Hotel for its rate is ok, convenient to shopping area and eating place. Room is comfortable and only downside would say no balcony's as it is quiet scary to look down through the window. I did enjoyed staying for two days.Genuine Expedia guest review
"Great location, easy parking under hotel, neat"
All good, no complaint, clean, new, great facilities, great parkingGenuine Expedia guest review
Novotel staff were very helpful. I find this hotel to be convenient for ease of access to Medical appointments, Central Station and the Brisbane CBD.Genuine Hotels.com guest review
Although we only stayed one night, it was a wonderful experience. The staff were lovey and very helpful. I would defiantly recommend staying here.Genuine Hotels.com guest review
"Aloof staff, misleading Wifi service."
Okay, so I booked this hotel, with the package stating Room - 2 adults, 2 children, including free Wifi. Turns out it would cost us $20 to have Wifi, and "Free Wifi" means 30mins complimentary Wifi IN THE LOBBY! What? My wife took this up with the manager, and they offered to give us free wifi, but to know that next time we booked Novatel to be aware […] that free wifi doesn't mean free wifi in your room. She tried to explain how she could understand how we could be wrong about this. Outrageous. (BTW won't be booking Novatel Brisbane again) I arrived travel worn after a long drive, not appearing my best - and I didn't feel I was treated as a VIP in the lobby. One room key offered only, had to return to the desk to request another. I've booked countless hotels, never have I ever felt like my presence was unimportant or unwelcome like this. Read moreGenuine Expedia guest review
Overall great stay. Room was clean, staff was friendly and location was great.Genuine Expedia guest review
Good hotel everything u needGenuine Hotels.com guest review
About a 20 min taxi ride from the airport 40 dollars taxi fare. Hotel nice, clean and modern but when we checked in we were given a free upgrade to the 14th floor room with a balcony. Once in the room we noticed that the room was set up for a single guest I.e 1 bat towel etc but we were not bothered as a quick call downstairs and everything would have […] been sorted. The only thing that let's the hotel down was no free wifi. Overall would I stay there again yes Read moreGenuine Expedia guest review
"Good hotel that suited our needs"
Good hotel in fairly central spot - easy walk into city. Pool area could have been cleaner and looked after a little better.Genuine Hotels.com guest review
I was greeted cheerfully when arriving at hotel and checked in very efficientlyGenuine Expedia guest review
niceGenuine Hotels.com guest review
"Great location, good facilities."
4 nights in the Novotel Brisbane with my 3 teenagers aged 14, 17 & 19. A shared room was big enough for us. The gym and pool were very useful and convenient. Staff were pleasant and helpful. Great location. Convenient parking under the building (extra charge).Genuine Expedia guest review
"ticked every box"
freindly staff ,good location ,clean & a good priceGenuine Hotels.com guest review
"Comfy bed and pillows"
We just loved staying here it was so close to the city but far enough away that it was nice and quite. The beds were nice and comfy unlike most hotel who have hard beds. The pillows we used felt like u were sleeping on clouds. The buffet breakfast would have to have been one of the best we have either seen. Staff were always helpful and having to answer […] any questions we had thanks for a great few days away Read moreGenuine Hotels.com guest review
I up graded to a premium room when booking, and it was nice to have the balcony, although the view was a little disappointing as I was on the back side of the hotel. I was disappointed that the air con turned off every time you left the room since it was a very hot weekend while I was there and every time I came back I had to wait for the room to cool […] down before I was comfortable. The fridge was also not very cold for drinks. And the shower in the bath was a little tight as I kept knocking my elbows. Read moreGenuine Hotels.com guest review
"Walking distance from the Central Station"
Location was the most important reason for chosing Novotel. The hotel lived up to most of our expectations. However, I still get annoyed by hotels making internet access a pain with codes, costs and limited band width. It would be a great move by Novotel to realize that modern travellers look at this as an integrated part of life and expect that to […] be readily available together with a clean room, a bed, towels, breakfast etc.. Read moreGenuine Hotels.com guest review
very pretty and warmly and we should stay a lit bit longer ...Genuine Hotels.com guest review
"Over priced hotel!!"
For a hotel rating of 4.5stars, I believe that Novotel-Brisbane have not live up to their standard. Our room are cleaned each morning, only beds are being made, nothing else!! We had 2 tea & coffee cups on the shelf 1/2 finished..was not cleaned, no new cups given, plus spoon left on sink untouched!! No replacement of tissues in bathroom & a with room […] of four people, we're only given 3towels at times. Cushions are dusty & dirty..to me this hotel is worse than a 2.5-3stars hotel in Asia!! Very poor service!!! Read moreGenuine Expedia guest review
"Better then a 5 star hotel"
Really enjoyed staying here. Staff excellent especially reception. Food was great. Rooms were so big. Only thing that could be improved is more channels on foxtel and revamping the bathroom. Close to central station and cbd.Genuine Hotels.com guest review
Perfect for our 1 night stay,before flying out to Adealide. great it has 24hr reception, we were very late arriving......Genuine Expedia guest review
"love great service"
everyone was very wonderful, after having a very hard year loosing my dad,my uncle and being sick myself all I wanted was 3 days to get away from reality with good service, I got great service and I can't thank you enough for all of your work and how friendly you are!keep it up because you never know just who you will cheer up!I forgot the guys name […] that took our booking, but he was very wonderful! Read moreGenuine Hotels.com guest review
"Great Breakfasts - Beware of Parking costs"
Stayed at the Novotel in Brisbane for 2 nights. The hotel was clean and well located just out of the centre of Brisbane. The buffet breakfast, which was included in my rate, was excellent with a wide range of options avaialble. Parking was expensive at $35 per night which needs to be taken into account when you are booking as other hotels offer free […] parking. I probably wouldn't return if doing a personal trip (due to the combined cost of room plus parking) but would definately return if on Business (where the company is paying!) Read moreGenuine Hotels.com guest review
Recommend to all! The concierge was so helpful in my time of need, he organised the driver to the hospital.when IGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"really disappointed di"
Did not get access to the room till 4pm this was a special occassion and spoilt as we did not enjoy our time getting ready before going out DisappointingGenuine Hotels.com guest review
"watch the name!"
I thought I booked the novotel airport hotel but was at novotel city which cost me extra cab fares and time. expensive for what you get but it is a quality hotel.Genuine Hotels.com guest review
"not worth as a hotel. Worse off than Apartment"
i purposely book Novertel thinking that as a hotel i can be more comfortable. i was totally wrong. First, location is inconvenient. Need to jawalk across 2 roads to reach. imagine me and my wife were pulling 3 big lagages from central station to it and at the same time need to look after 2 kids while dashing acros the road. Second, hotel service was […] so so. room is just nice for 2 double beds. only basic toiletory: 1 pertatic tiny bottle of shampoo, shower gel, 2 soaps and full stop. Disappointing as a hotel. 1 extra pillow that was pull out from the wardrobe has dusk stain on the pillow. the compliment mineral water was covered with dusk, can tell that the room has not been occupied for some time. luckily i was just staying for a night, otherwise, i will sure move out to another hotel or Apartment. Read moreGenuine Expedia guest review
"Great hotel, really comfy beds."
Everything was fantastic. Clean comfortable rooms. Very comfortable beds. I really liked the splash of colour with the bed heads being red. Great staff. Just one exception, the pool area was very dull and lifeless. Would have loved to have sat around with a drink and enjoyed the pool but it wasn't a nice area and the bar wasnt open for the afternoo […] n. Read moreGenuine Hotels.com guest review
"fantastic service and staff"
hotel staff very fantastic. had upgraded our room because our wedding aniversary, bottle of wine and late check out at 5pm.Genuine Hotels.com guest review
Everything about location, room and service was spot on.Genuine Hotels.com guest review
"So close to central train station"
Although wifi is not free you can use their mac in reception for 20mins ea day. Very close to the train and you don't hear the trains. Would stay here againGenuine Expedia guest review
"Central to CBD. Convenient and comfortable."
Wonderful stay in a luxurious and comfortable room overlooking Brisbane CBD.Genuine Expedia guest review
"Great access to everything you need"
It was fine. It was a short trip but I got what I needed out of this motel. It was close to restaurants (although it has its own restaurant which was also very nice) close to shops close to the station etc... It was clean and comfortable and the staff were friendly and helpful.Genuine Expedia guest review
We had a really good four night stay here, the room was excellent value, big, with comfy beds. The meals were good value (for hotels at least). All the staff were extremely helpful. Also in a really good location near the city centre. The only downside was that parking cost $25 per night.Genuine Hotels.com guest review
"Fantastic service - the staff were amazing"
Fantastic service. Room was always tidy, new towels and extra pillows when we needed them. Meals to our room were fast, hot and delicious. Breakfast lovely each morning. Friendly staff. My children commented on the staff and how nice they were and also how clean everything was. Parking was a little expensive. Overall fantastic stay. A BIG THANK YOUGenuine Hotels.com guest review
"Comfy bed, helpful staff and good atmosphere"
Would definitly recommended this accommodation to all. Service was great, location excellent and hotel amenties was great.Genuine Hotels.com guest review
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