Cleanliness of room/hotel Quality of service Hotel amenities Hotel locationGenuine Hotels.com guest review
"Not Pleased With Expedia"
The Hotel itself, I would recommend. However, I booked through Expedia and requested a 2double bed room. This was also on my confirmation. I was traveling with my husband and two teenage children. When I arrived, I was told there was no double beds available and that Expedia had booked me into a king. I made this reservation several weeks in advance […] and the hotel was showing double beds available right up until the night before I arrived. There was an event in town and all the surrounding hotels were already booked. The hotel staff who was very rude told me that basically my problem was with Expedia and not them. The hotel also did not honor my price from Expedia that was also on my confirmation. Needless to say were not comfortable in our room or with the staff as well as Expedia. Read moreGenuine Expedia guest review
"Close to mall"
I was disappointed that the bar was closed before the hours that were advertised, as we had headed back to the hotel to have some drinks. However, apart from that, breakfast was great, certainly a cut above the norm.Genuine Hotels.com guest review
I tried to book a room with two double beds thru hotels.com. Upon arrival I was told that only suites with King beds were available. It seemed like a nightmare to cancel and to find another hotel thru hotels.com so I stayed the night. The front desk clerk acted like "oh well". My 16 yr old son had to sleep on a pullout sofa which really bugged me for […] the price of the room. Free Parking is available in an older parking garage behind the hotel but it felt like a mile away. I wouldn't want my wife walking around back there alone. I doubt I will book Embassy Suites again. Read moreGenuine Hotels.com guest review
My friends and I (6 adults total)were not pleased with the front desk employees.. They saw where i reserved 3 rooms with either a king or double beds. We were not given the option to have a either a king or double, they just place us all in the king sized rooms. When we got that straightened out, the front desk accidentally put 4 of us in the same room, […] which meant again, we had to go back down stairs and get that corrected. Our room also had several carpet stains in them. The front desk did however, offer us a discount of the rooms for the mishap. Other than that, it was ok. Read moreGenuine Hotels.com guest review
A bit over priced and very busy...hotel was very clean. Housekeeping was at our door at 9:38am and entered without knocking...I hate when that happens.Genuine Hotels.com guest review
I do not think customers should be charged for internetGenuine Hotels.com guest review
"Nice hotel close to mall"
Frony desk clerk charged my card twice upon checkin. Very rude when I went to speak with the night manager and said it would take several days to get back into my account. He only offered free wifi for their mistake. I had spent a large amount of money at the mall before checking in so with the double charge to my card so his mistake left me and my […] children out of town with only $4 . He could have cared less about what he had done. Very poor hospitality from night staff. Read moreGenuine Expedia guest review
This is our second trip to this hotel & it is beautiful. My husband & I like it and our kids love it.Genuine Hotels.com guest review
"Embassy Suites Raleigh-Crabtree"
I love Embassy Suites and this hotel located across the street from a beautiful mall in Raleigh was no exception. The front desk clerk was very friendly and accommodating. Our room was the same floor plan we are use to at other ES. Roomy, clean, plenty of amenities etc. This was our first time at a happy hour and it was GREAT! We each received two tickets […] for two free drinks. Everyone was so nice and the drinks were delicious. The included breakfast in the morning was top notch. The chef was fast and happy to be there that early. The food was delicious and there was quite a variety. We will continue to be Embassy Suites customers when we travel. Read moreGenuine Hotels.com guest review
The Embassy Suites is one of the finest Hotels I every visited.Genuine Hotels.com guest review
"Very relaxing stay"
Our room was very clean, the only issue I had was with the light bulbs in the bathroom. There were four light bulbs above the mirror, and three were out. This made the bathroom lighting dim. The manager's reception was a great plus, but the staff handling the reception was rude at times, and did not display the best customer service as you would hope […] for. They seemed more bothered by the crowd at the reception than anything. I would stay here again, maybe it was just a bad day for the reception staff. Read moreGenuine Hotels.com guest review
"nice hotel close to all amenities"
Would recommend this place for business or leisure travelersGenuine Expedia guest review
Response by Embassy Suites Raleigh-Crabtree Thank you for your review! We are happy to hear you enjoyed your stay and lookforard to seeing you again soon! Chris Cramarossa General Manager
"ok but old"
not that greatGenuine Hotels.com guest review
Response by Embassy Suites Raleigh-Crabtree Thak you for taking the time to write this review. We are sorry to hear that we did not meet your expectations. Our property had a full renovation in 2008 with a focus on guestrooms and public areas We are also planning some updates this year and in the coming years. We hope to see you again ! Chris Cramarossa General Manager
"Great Hotel in Raleigh"
This is a wonderful place for us to stay when visiting family in the Raleigh area. This hotel is very comfortable, clean and convenient. A custom prepared breakfast was one of the main reasons for our choice...continental carb heaven is not for everyone. We'll use this hotel again.Genuine Expedia guest review
Response by Embassy Suites Raleigh-Crabtree Thank you for your review! We are happy to hear you enjoyed our facility. If you are dieting we do ofer other options at breakfast such as Eggbeaters or egg white omlettes. Please just ask the Chef to prepare them for you next time. We look forward to seeing you again on your next stay! Chris Cramarossa General Manager
"close to airport, dinning and shopping"
very satisfied except for malfunctioning front door where you had to pull a cord to open what was supposed to be an automatic door. I would have expected a Hilton hotel to have fixed that asap.Genuine Hotels.com guest review
Response by Embassy Suites Raleigh-Crabtree We are happy to hear that you enjoyed your stay. Our automatic doors were malfunctioning due to the freezing temperatures we were having. We appologize for the inconvenience. We look forward to seeing you again on your next stay. Sincerely, Chris Cramarossa General Manager
We were not greeted & nearly ignored by the men at the front desk at checkin. We asked about a bell cart for our luggage & were told they didn't know where they were & motioned they could possibly be around the corner. The pool area seemed good at first, but then we saw large cockroaches. Our room was set up as most ES rooms & provided a great space […] for our family of 5. The bathroom really needed a deep cleaning (the back of our bathroom door was disgusting)& had a rusted door frame that just told the story as to how this hotel is not being maintained as it should. For the Managers Reception, I understand that with NC state law, there is a 2drink limit, but trail mix as the only snack? The bartender on duty was the most pleasant employee in the hotel. Pretty limited Restaurant/Room Svc menu so we opted to order in. Late that evening, we were awoken by yelling as someone had gotten stuck in the elevator on our floor. I do understand that some circumstances cannot be helped, but when these types of situations occur, I would expect that the MOD would not be yelling at 2am right outside of guest doors.The unnecessary yelling went on for over an hour. Finally, breakfast was a pretty good display, but ran out of pancakes pretty early. We were granted a 1pm checkout, but upon leaving, we were not even asked how our stay was. Sad, as I am a former employee of the ES Family & know these are not the ES standards. Great location, good potential, but don't waste your money. Read moreGenuine Hotels.com guest review
We were a little disappointed. We loved the location and proximity to Crabtree, but we had expected a bit more comfort and accommodation. We rented a movie when we were sitting in the living room and when two minutes in we wanted to lay in bed and watch they movie didn't transfer. The front desk wasn't too helpful, but told us to go ahead and rent the […] movie in the bedroom and they'd wipe the charge for the living room off the bill. The next morning after a great breakfast (yay!) we found they hadn't removed it from the bill at all. So basically a little hassle- they did fix it eventually but just wasn't what we'd hoped. That and the no free internet. Oh well! Read moreGenuine Hotels.com guest review
Response by Embassy Suites Raleigh-Crabtree Thank you for your review. We are sorry with the experience your received with our inhouse movies and that the charge was not taken off the next day. We have contacted our provider to ensure this does not happen again to other guests. We do charge 9.95 for 24 our periods on WIFI at our hotel. However internet is offered complimentary for Gold and Diamond level HHonors guests. We do hope you will consider us again when travel brings you to the area. Sincerely, Chris Cramarossa General Manager
Everything was ok, but the noise from kids running back and forth outside our room until midnight was annoying. Suggestion, hotel should have security that walks around beginning at 10 PM to stop types behavior that I mentioned.Genuine Hotels.com guest review
"Great Christmas at this hotel"
The staff was great, very accommodating. Breakfast was good, and the manager's reception was a nice unexpected Christmas present. We had Christmas morning with our 3 and 5 year old and it was actually great. Location was perfect across from the mall.Genuine Expedia guest review
"Nice hotel in very good area"
The hotel is very beautiful. Had no issues with it. The only complaint is that there wasn't enough seating for breakfast. Other than that it was great.Genuine Expedia guest review
"Always Satisfied with Embassy Suites!"
The room was clean, on the second floor near the eating amenities and garage which makes it convenient in my comings and goings.Genuine Hotels.com guest review
The complimentary full breakfast was great, as were the complimentary cocktails and snacks before dinner. The indoor parking garage was great!Genuine Hotels.com guest review
"Great get away"
Best hotel stay ever. Room was clean, hotel was clean and staff was incredibly nice. Had a shuttle to the mall which was perfect for me because I needed to do some Xmas shopping and the mall parking was packed. Hotel was decorated very tastefully for Xmas. Enjoyed just sitting inside the main area listening to the many little waterfalls. Will stay there […] again!!!! Read moreGenuine Expedia guest review
"Excellent Hotel by Crabtree Mall/ Raleigh downtown"
This was our second stay as we use this hotel to attend a concert in Raleigh. It is near Crabtree Mall and being Christmas time, we did some shopping. A great restaurant Brio Tuscan Grille is located at the mall, which we enjoy. The hotel has a nice breakfast and a manager's reception in the afternoon. The rooms are great, having a separate sitting/TV […] viewing room and bedroom. The staff is very helpful and friendly. Read moreGenuine Expedia guest review
"Close to shopping and dining"
Very nice hotel. Comfortable beds, great breakfast, and evening social. Highly recommend!!Genuine Hotels.com guest review
"Very nice hotel close to mall"
I love staying at this particular hotel for it's amenities. Indoor pool, very friendly staff and fine food.Genuine Expedia guest review
"Great Hotel and staff!!!"
This wss a great hotel. It was a hotel that had that grand feeling without that grand price. The staff was so nice and polite. Breakfast was also great and rooms were nice and roomy. I will definitely stay at this hotel again and would recommend it to anyone!!!!Genuine Expedia guest review
Our family arrived at this hotel on Saturday and there was no waiting line so the check in was a breeze. Hotel staff was very helpful and professional. Our room was very nice, clean and the bed was comfortable. Breakfast was great and it was nice to get food cooked to order we really enjoyed our stay and will stay there again when we come back next […] year. Read moreGenuine Expedia guest review
Hello, great experience but do not understand why they charge for internet? Hide it in the room rates would be better.Genuine Expedia guest review
It's ok just did not quite live up to the high ratings. 160.00 bucks per night and I had to pay extra for wifi? It was a long trek from the parking tocthe lobby. The pool was over chlorinated and faded our bathing suits. The staff was a bit surely except for the breakfast crew who were excellent. There was an extended power loss during our stay as well. […] I probably would choose other accommodations next time. Read moreGenuine Hotels.com guest review
"The room was nice and large"
The stay was very nice the room was large and comfortableGenuine Expedia guest review
"Nice hotel, rude breakfast staff."
Hotel lobby is very pretty, rooms were clean. But don't expect breakfast to be ready until an hour after the posted signs states it starts. Went to breakfast window to order breakfast, because the bar was empty - 30 minutes after the posted start time, and was told I had to get what I wanted (pancakes) from the bar. When I told the lady the bar was […] empty, she yelled at someone in the back to come out. This lady stated that they wouldn't stock the breakfast bar this early - again 30 minutes after the posted schedule, and that I could come back later. When I told her the signs stated breakfast would be ready - 30 minutes earlier, she shrugged her shoulders and said I needed to come back later. Overall, the breakfast staff were very rude. Read moreGenuine Expedia guest review
We stayed there for a slumber party for my 8yr old's bday. It was fun. The rooms were very nice, the pool and jacuzzi was very clean, the buffet breakfast was amazing. The girls really enjoyed it. Staff was very friendly.Genuine Hotels.com guest review
"Not worth the money!"
I've stayed at several Embassy Suites before and they were exceptional! This was by far the worst! It clearly states breakfast buffet... only doughnuts, bagels, oatmeal, grits, fruit, yogurt and juice available on buffet. Eggs, bacon pancakes and sausage were kept behind counter and you had to ask for them. There was only one person serving this and […] preparing omelets and pancakes at the same time. There wasn't a remote for the tv on the wall so I couldn't turn volume down or turn off. I had to listen to this during my whole without while trying to use headphones. Dirty, sweaty towels draped over sanitizing wipes dispenser. Pullout sofa in room had crumbs and dirt in the sheets. It looked as though the sheets hadn't been changed. There was writing/ drawing on the doors... facility was just old and not worth $189 per night. Price should be more like $79-89. I will not stay here again when my husband and I visit NC. Read moreGenuine Expedia guest review
"Great stay in Raleigh, NC"
The stay was great, the hotel was clean, lively during the appropriate hours, and safe.Genuine Hotels.com guest review
Enjoyable stay ... great location.Genuine Hotels.com guest review
"Great location Great Hotel"
Easy check in, great room, perfect location, quiet, The stay was perfectGenuine Expedia guest review
Great experience, everything you need in a hotel. Great location close to the PNC arena, breakfast was wonderful, customer service was excellent, I will look first for Embassy Suites when I travel. Thanks Expedia.Genuine Expedia guest review
This was the second Embassy Suites I've stayed in. The first one was in Atlanta, Georgia which I highly recommend! I was not impressed at all with the Embassy Suites in Raleigh, North Carolina. It was a lot older than I expected. No one greeted my friends and I at the door. The parking was very cramped. We each were given two drink tickets per night, […] but it was unlimited in Atlanta. The staff rarely smiled and were not at all attentive. There was one guy at the front who was nice though. I would not stay here again unless someone else paid for it. I will recommend this hotel, but I'd rather be at the one in Atlanta. Read moreGenuine Hotels.com guest review
"Great clean hotel"
Very friendly staff & happy to help with our needs. Clean rooms. Very nice & spacious suite. Great location. Easy access to the mall & the interstate. Will definitely visit again.Genuine Hotels.com guest review
We enjoyed our stay for the one night we were there. It was close to PNC Arena where we attended an event. It was an enjoyable stay, very quiet and relaxing. The hotel staff were very helpful and friendly. If I need to stay in Raleigh again, I will select this location. Very nice!Genuine Expedia guest review
I enjoyed my stay but the only draw back was the maid knock on the door at 8:30 and came in to clean the room before check-out.Genuine Expedia guest review
"Nice hotel--close to Crabtree Mall"
I was there for only one night, but enjoyed my short stay. The manager's reception was nice after traveling all day. The breakfast was very good too.Genuine Expedia guest review
I chose this hotel for my birthday getaway. I loved it so much. From the breakfast which included an omelet & pancake bar. To he morning dip in the pool. The stay was great! I enjoyed the drinks and the bistro. I will stay again soon. Its a must see.Genuine Hotels.com guest review
I used to love staying at Embassy Suites hotels in CA. The one in Raleigh was below expectations. Right when we arrived to check-in, my daughter needed some sanitary supplies and I had forgotten them. I checked the restroom and it didn't have any. I went to the front desk and they didn't have any either. The little store they had, didn't have anything […] either. I had to gather up all my stuff and my children, jump back in the car after we had just checked in and drive to a drug store to get supplies. I was very disappointed to say the least. An upper class hotel such as Embassy should have had those supplies available. The breakfast is usually very yummy, but this one, not so much. The bacon was just soggy and not crispy, and the potatoes were dripping with oil. The kids were all excited at the beginning of our trip to Raleigh when I told them where we were staying, but probably won't stay there again. For $134/night, we could definitely stay somewhere that makes a great breakfast with yummy belgian waffles. Read moreGenuine Expedia guest review
"The Name proceeded itself...it didn't deliever :("
I love Embassy Suites and usually I know what to expect when I stay at one.....but I must say I was very disappointed. It was an older hotel and it showed its wear and tear…..stains on the carpet, bathroom tile had mildew, but the positive side of it was the Staff was pleasant and you can’t beat the Full FREE breakfast that’s offered along with TWO […] complementary drinks at Happy Hour. Read moreGenuine Expedia guest review
"Close to the mall. . .very convenient"
The staff were all very accomodating and the room was clean and homey. I arrived a bit earlier than expected and the manager still allowed me access to my room. Overall I would definitely go again. It was close to Downtown and the mall so I enjoyed my stay !!.Genuine Hotels.com guest review
"very nice convenient hotel"
wonderful hotel clean large suites. free laundry . and great free hot breakfastGenuine Hotels.com guest review
We needed a place to stay for the night before having a beach day the next day and this hotel did the trick; perfectly.Genuine Hotels.com guest review
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