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InterContinental Milwaukee - Milwaukee 43.04194, -87.91087
139 E Kilbourn Ave, Milwaukee, WI, 53202 United States
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Guest review summary
- 4.3 Average rating: All Trip Types
- 87% Recommended
- 30 Reviews
- 4.2 Hotel Service
- 4.3 Room Comfort
- 4.1 Hotel Condition
- 4.2 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (30) | 4.3 |
| Business | (7) | 4.1 |
| Romance | (6) | 4.7 |
| Family | (1) | 4.0 |
| With Friends | (7) | 4.3 |
| All Others | (9) | 4.3 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- ATM/banking
- Complimentary newspapers in lobby
- Concierge desk
- Doorman/doorwoman
- Express check-out
- Fitness facilities
- Health club
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Porter/bellhop
- Safe-deposit box - front desk
- Sauna
- Security guard
- Self parking
- Steam room
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Room service (24 hours)
Accessibility Features**
- Accessibility equipment for the deaf
- Accessible bathroom
- Accessible path of travel
- Braille or raised signage
- Handicapped Parking
- In-room accessibility
- Roll-in shower
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Rooms (all rooms include)
- Air conditioning
- Bathrobes
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- High-speed Internet access
- Housekeeping
- In-room safe
- Internet access (surcharge)
- Iron/ironing board
- Multi-line phone
- Pay movies
- Premium bedding
- Shower/tub combination
- Smoking permitted
- Voice mail
- Wake-up calls
- Wireless Internet access
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Elevator/lift;
- Fireplace in lobby;
- Gift shops or newsstand;
- Number of floors: 10;
- Number of rooms: 221;
- Number of suites: 16;
- Restaurant(s) in hotel;
- Wireless (high-speed) Internet access - complimentary
| Check-in time is | 1500 |
| Check-out time is | 1200 |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Dining
Kil@Wat - An innovative menu offers familiar dishes with twists, such as the “Components” section, which lets guests choose a base for their meal (beef, poultry, or fish) that is then dressed with their selection of sauces and sides. Serving breakfast, lunch, dinner, and weekend brunch. Located on the second floor.
CLEAR Lounge - Simple, sophisticated lounge offering “grab and go” breakfast and lunch and lattes from the coffee bar. Evenings bring a menu of appetizers, sandwiches, wines, and signature martinis. Weekends, the lounge presents its Chocolate Bar.
Zen Den - Vibe lounge with eclectic music, dark ambience, and a live DJ. Signature cocktails and more than 20 beers.
Room service - Available 24 hours a day.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals
- Boating
- Fishing
- Golf - driving range
- Golfing
- Hiking/biking trails
- Ice skating
- Swimming
- Tennis
Nearby Activities & Points of Interest
Less than 0.5 mile
- Pabst Theater - 100 yards
- Milwaukee City Hall - 200 yards
- Riverside Theater - 400 yards
- Marcus Center for the Performing Arts - 400 yards
- Downtown Milwaukee - 500 yards
- U.S. Cellular Arena - 500 yards
- Bradley Center - 600 yards
- St. John's Cathedral - 600 yards
- Midwest Airlines Center - 700 yards
0.5 - 1.0 mi
- US Bank Center - 900 yards
3.0+ mi
- Milwaukee General Mitchell Intl. Airport (MKE) - 6.5 miles
- Kenosha Regional Airport (ENW) - 31 miles
- Waukegan Regional Airport (UGN) - 43 miles
Reviews
Filter by:
-
All (30)
- Recommended (26)
- Not recommended (4)
Reviewed by a Hotels.com guest on Nov 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"Rooms need maintenance"
Reviewed by Randy of New york on Nov 24, 2009
The location, amenities offered and staff are what you would expect from a hotel with a 4 1/2 star rating. The condition of the room was not. The bath fan was hanging from the wall and given the amount of grime on it, it had been that way for some time. There were many other issues to report with regards room cleanliness and overall maintenance, too many to go into in a review like this. Suffice it to say, that the condition of the room I stayed in did not match the expectations for a hotel with this quality rating.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 2.0 Hotel Condition
- 3.0 Room Comfort
- 2.0 Room Cleanliness
"One major problem"
Reviewed by a Hotels.com guest on Nov 6, 2009
One major problem: the fire alarm went off at 2 AM. After walking down 6 flights into 38 deg. temp in sandals and robe, went back into main lobby, 2 men were at the desk. No one explained to the guests what happened or offered help. Milwaukee Fire and Police were not on hand.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by Adam of New York on Oct 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Swanky hotel!"
Reviewed by Michelle of West Bend on Sep 15, 2009
At first the price was a bit high but I waited until about 2 weeks before I needed to book and it dropped $40.00 on hotels.com so that was great. The lobby was gorgeous with browns, greens and very modern lights. They definitely did a complete revamp on the old hotel and make it very new and modern. The only downfall on this hotel is that they stated they had 24 hour roomservice but that was NOT the case they had a couple of salads and 3 cold sandwiches for a very expensive price. Roomservice to me is hot foods not cold overpriced sandwiches. Again everything else was great would definitely stay again!
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by a Hotels.com guest on Aug 26, 2009
Great place - great staff.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"HORRIBLE CUSTOMER SERVICE for the price"
Reviewed by a Hotels.com guest on Aug 19, 2009
HORRENDOUS customer service at the InterContinental Milwaukee. Upon arrival at the hotel at 7:30pm on the day of check-in, I was greeted by an EXTREMELY rude female behind the check-in desk. Room check-in was stated as 3:00pm or after. As it was 7:30pm, I didn't realize it would be a problem getting into the rooms I had already pre-payed for at the time of my arrival. The female behind the check-in desk was quick to tell me our group had to wait "at least a half hour" before the rooms would be ready and appeared to find pleasure in her response to inform me the 2 rooms booked were not next to each other or on the same floor. In addition to poor customer service, I felt the contractual agreement was broken as the hotel room was not ready at the time promised. Also, the rude female behind the check-in desk apparently lacked the competency to program room keys. Only one of the two keys received opened the door to the room for duration of the stay. In summary, I was looking forward to a relaxing weekend out of town and was very disappointed at the complete lack of anything resembling good customer service. I will definitely think twice about ever going back to this hotel. In this economy and with these prices, I find it difficult to understand how this type of behavior and incompetency is tolerated.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 2.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 17, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Am going back monthyl!"
Reviewed by a Hotels.com guest on Aug 12, 2009
This was one of the best hotels I've ever stayed at-very nice, clean & great atmosphere! They also had complimentary candy & treats in the room! The only thing I didn't like was that the ice machine was way at the end of the hall & very inconvenient-also no fridge or microwave. Other than that great!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
""Beautiful hotel-very relaxing""
Reviewed by a Hotels.com guest on Aug 11, 2009
The InterContinental met all our needs with a smile, whether it be a change of room size or even getting a bottle opener from room service. The hotel was beautifully decorated and right on the river near all the dining hot spots and theatre. Kilawats restaurant has the best breakfast-Creole skillet and salsa eggs were fantastic!! Restaurant was affordable too...great quality food. Overall lovely stay, would definitely stay again if back in Milwaukee.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 10, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 3, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Good Place"
Reviewed by John of Chicago on Jul 7, 2009
Good room - quiet HVAC and great bed. Terrible elliptical and stationary bike machines in the gym. Well decorated lobby and restaurant.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 29, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Good Location"
Reviewed by Sarah of Mukwonago on Jun 23, 2009
I live in the Greater Milwaukee area but booked this hotel for a Thursday night because my friend from Michigan was taking the Lake Express over and we wanted to go out downtown partying and I did not want to drive. The hotel is like a retro art deco type style the hallways and rooms are minimalist but really nice. I enjoyed the hotel but I think the front desk attendants are kind of snotty. The doormen and valet guys were nice though and that made up for it. I did not eat at the restaurant but my friend went down early and had breakfast at Kil@wat and she said it was beautiful. I recommend for the location but if that doesn't matter I would stay somewhere in the burbs a bit where the parking is free and the workers are not so snotty.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 18, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"High Class"
Reviewed by a Hotels.com guest on Apr 16, 2009
Very clean, well maintained facility. Great location downtown, friendly staff and very nice room.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 18, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 31, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
"Dec Stay"
Reviewed by Andrew of Green Bay on Dec 17, 2008
The location to the Pabst Theatre was excellent. The room was very narrow, which throws you a bit, but the overall comfort was excellent. Winter in Wisconsin makes things seem dirtier then they are, so the carpet in areas looked worn. Our room tempertaure was difficult to set. Even though the thermometer was set at 80 degrees, the bathroom was freezing. Check in and out was a breeze. The lounge was very nice for an after play drink.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"A quality hotel"
Reviewed by Marion of Stevensville on Nov 29, 2008
My room was spacious and well appointed with plenty of pillows, a spacious desk with an Aeron chair, and a very comfortable bed. The room temperature was just right.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 12, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"High Quality Hotel"
Reviewed by a Hotels.com guest on Sep 15, 2008
Restaurant has been upgraded, food and service both excellent. Room very nice, bed comfortable, halls a bit dark and extra wattage in room lamps would not a bad idea.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"good but not great"
Reviewed by a Hotels.com guest on Aug 20, 2008
The two-room suite was good but not really roomy. Also, in the obvious desire to be ultra modern, the sofa selection meets the modern requirment but definitely not the comfort requirement. The Kilowatt restaurant on the second floor is quite lovely and offers a good breakfast. Servers are pleasant but definitely not very bright.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
"Fair Deal"
Reviewed by Tom of Atlanta on Jun 30, 2008
Others in my group booked the hotel through a travel agent and got a better rate than I did.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Great room for the money"
Reviewed by Charles of Cortland on Apr 14, 2008
The accommodations were very nice. My room was comfortable & I loved the sitting area.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 26, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 2.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews