All hotels in Carlisle, England, United Kingdom
1 room, 2 adults
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Court Square, Carlisle, England, CA1 1QY, United Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 194 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Cleanliness
    Dirty
  • Room
    Room is not nice
  • Vibe
    Poor vibe

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Great location"
We enjoyed our night at the hotel well enough but were disappointed with the room and shower room.
Genuine Expedia guest review
Other trip May 30, 2015
linda
GB
4.0 / 5Excellent
"Great Location - Shame About the Noise"
The hotel was adequate, had pleasant staff and was situated in a central location. However, there was no air conditioning and the room was very warm. With the windows open it sounded like the police dogs next door were coming into the room overnight! Therefore, not recommended for even moderately light sleepers! The room was clean but in need of an update to the decoration somewhat, particularly the bathroom, where the shower head was below my shoulder level and fixed! Again, the décor was very 1980s. Overall, the room was OK for one night but no longer. There are a number of more modern and quieter hotels in Carlisle.
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
Andrew
GB
5.0 / 5Outstanding
"hallmark"
perfect stay yet again
Genuine Hotels.com guest review
2 night romance trip May 15, 2015
diane
GB
2.0 / 5Fair
"Smelly rooms and very over priced!"
Checked in and as usual a problem cos booking through expedia, obviously think your not going to turn up! Room smells of damp as if it hadn't been used for months, maybe because I was on my own they give you the worst room, who knows! ? Stayed all over the world in good and bad but this is one of the worst! The weekend I stayed on the Sunday morning the place was overrun with police! Don't know what was up, nobody would say but the hotel is so close to the street where all the bad bars are ,certainly not a family hotel.
Genuine Expedia guest review
Other trip May 12, 2015
yuppie
GB
3.0 / 5Good
"Disapointed"
Generally ok but defiantly not a 4* hotel. Furniture battered, stains all over the ceiling, dated advacardo bathroom suit with cheap plastic toilet seat and very cheap toilet paper. Despite the hotel detail saying each room was climate controlled I dont think a window and a radiator counts. The room was generally cold. The wifi didn't work as there is only a set number of people who can access it a day so if there is a conference on you've no chance. The room was very clean and breakfast was lovely but get there before 9 because they start clearing it away then
Genuine Hotels.com guest review
1 night business trip May 5, 2015
Richard
GB
4.0 / 5Excellent
"Overnight stay"
My room was positioned at the back of the hotel and the air handling unit kept going on and off all night which disrupted my sleep. the staff were very friendly and helpful
Genuine Hotels.com guest review
1 night business trip Apr 30, 2015
A Traveler
GB
3.0 / 5Good
"Weekend wedding stay"
The hotel location is right next to the train station,so it's central and that does bring with it some noise.the rooms are a little tired , 1980s in the bathroom and the hotel overall could do with some investment. All that said , the car park is free, the rooms were functional , tea making facilities , large tv , hairdryer, iron and board etc. the breakfast was good with a good choice and the staff were really helpful.
Genuine Hotels.com guest review
1 night romance trip May 1, 2015
Jill
GB
5.0 / 5Outstanding
"1 night Business stay"
Hotel in good location for railway station
Genuine Hotels.com guest review
1 night business trip Apr 22, 2015
A Traveler
GB
4.0 / 5Excellent
Sorry., I forget. It met our needs well but don't recall anything specific.
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
AU
4.0 / 5Excellent
Very friendly staff and comfortable bedroom. Will be staying there again
Genuine Expedia guest review
Other trip Apr 12, 2015
A Traveler
GB
3.0 / 5Good
"Nice hotel but dated room"
Hotel was nice but the bathroom of my room was very dated.
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
GB
5.0 / 5Outstanding
"hallmark hotel"
2 night break, 3rd time we have been here and 1st class stay yet again, perfect location for shopping, a meal and a few drink
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2015
diane
GB
4.0 / 5Excellent
"Excellent location for train station and shops"
Very pleasant stay. Would benefit from double glazing at the front of the hotel. It was quite noisy on a Saturday night with the revellers and taxis.
Genuine Expedia guest review
Other trip Mar 31, 2015
Mary
GB
3.0 / 5Good
"Hotel nice. Attracts hen nights"
Minibus full of hen party. Drunks girls all over hotel in evening. Not a good look
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
GB
5.0 / 5Outstanding
"Brilliant breakfast"
Stayed for one night as it was our year 13 leavers prom at carlisle racecourse. Hotel staff were very helpful with proving us with taxi numbers and very friendly. The room was beautiful but the bathroom could do with being modernised. Breakfast was large and delicious.
Genuine Hotels.com guest review
1 night romance trip Mar 21, 2015
A Traveler
GB
2.0 / 5Fair
"Business Trip"
I stay in alot of Hotels up & down the country and this one needs to be a 2star grade and NOT a 4star grade. Was put in a room that had a Soil pipe from other rooms running through it and all night heard water running down the pipe from everyone flushing??? (Great). My toilet didn't flush properly and took several times to clear things..?? Cracked paintwork everywhere and it was in a dirty cream colour, horrible decor, bed was hard and no padding in the pillows !! well learned my lesson and wouldn't stay there again.....!
Genuine Expedia guest review
Other trip Mar 18, 2015
Frodo
GB
4.0 / 5Excellent
"One night stay"
Stayed for one night in a twin room. Room itself was a good size and the beds were OK comfort wise. The bedroom was nicely decorated. The bathroom was dated and cold. Breakfast was good and the staff service couldn't be faulted. Free parking is also a bonus.
Genuine Hotels.com guest review
1 night family trip Mar 6, 2015
A Traveler
GB
3.0 / 5Good
"One night business trip"
Hotel needs an upgrade Room was not clean, visible dust on most surfaces. Complained on check out, was told the management would make contact, did not happen
Genuine Expedia guest review
Other trip Mar 3, 2015
Dave
GB
4.0 / 5Excellent
"Hallmark of a hotel"
With the hotel being next to a train station this makes finding it quite easy, as the station is signposted for a distance. Parking isn't quite so easy as there is very few spaces in the hotel car park despite the size of the hotel. They do warn you of this but the railway parking which is pricey based on the way they charge per day, is your only option if there is no spaces left. The hotel inside is not bad though, staff are helpful and friendly, it's a modern enough interior for the location. The rooms are small as most hotels but the bathrooms are nice enough compared to some other places I have stayed. The bed isn't greatly comfortable though had a couple of rough nights sleep. Breakfast is nice and the waiter staff are more than helpful so this was a good start to each day. Overall quite happy and was a good price via hotels.com.
Genuine Hotels.com guest review
2 night romance trip Feb 21, 2015
Neil
GB
4.0 / 5Excellent
"Hallmark Carlise"
overall good. Food average but pricey for what was delivered.
Genuine Hotels.com guest review
2 night business trip Feb 11, 2015
A Traveler
IE
4.0 / 5Excellent
"excellent location-- right next to the railway."
check in was very pleasant ,we just had to wait about 15 mins. till our room was ready. There were only towels for 1 person but a visit to reception remedied this--- then the condensation was litteraly running down the windows-- another visit to reception--- problem sorted. We went out next day and definatley put the Make up room sign on the door however when we returned about 6p.m. our room was as we left it - - another visit to reception---- -on hearing this Simon offered us another room,which we accepted even though we were checking out next morning--- this was a fab huge suite,overlooking the city walls but however was very noisy, due to traffic, street brawls and early morning road cleaning---all of this through no fault of the hotel.! --Maybe dbl. glazing would be an option here. T.V. and biccys were good too, would have liked a small fridge-esp in a suite. Nice toiletries were provided too. Shower easy to operate. Breakfast was made to order 1st morning but e buffet the next day --very nice too and served with a smile.
Genuine Expedia guest review
Other trip Feb 15, 2015
Janice
GB
5.0 / 5Outstanding
"A very pleasant stay"
This is a very centrally located hotel next to the railway station. The reception staff were excellent very professional and friendly. The room was very pleasant with a very comfortable bed and 32 inch television with a desk and sitting area, nicely decorated with good quality carpets, curtains and lighting.. The bathroom was fine although could benefit from minor decorating. The hotel has a nice feel and is comfortable and welcoming, there is a small (26 spaces) car park on a first come basis, but if full there is discounted parking at the station, which is adjacent to the hotel. Competitive price for the quality. Overall very pleased with my stay and would recommend.
Genuine Hotels.com guest review
2 night business trip Feb 11, 2015
Neil
GB
1.0 / 5Poor
"Really - Don't Bother"
This hotel is is awful, the room was dirty with stains on bedding, hairs left in the bathroom no heating, room right next to train station so all you get is noise, the TV was pointless very bad signal, Wifi was a joke, does not even connect. This is one of the worst hotels i have stayed and will not use this chain again whatsoever.
Genuine Hotels.com guest review
1 night business trip Feb 10, 2015
A Traveler
GB
4.0 / 5Excellent
"Recommended hotel"
This is a very good hotel sited right in the City Centre. Nice décor, friendly staff, comfortable room. Car park is a little difficult to find at first.
Genuine Hotels.com guest review
1 night business trip Feb 2, 2015
Colin
GB
5.0 / 5Outstanding
"2 night break in the hallmark carlisle"
hotel is located very conveniently beside the railway station. it was handy for both the shops and bars/clubs. very friendly with helpful and pleasant staff. the food was excellent and the standard of accommodation high. i would definately go back.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
david
GB
4.0 / 5Excellent
"Stay in Halmark hotel, Carlisle"
One of the premium hotels in Carlisle. Service was good. Rooms was large - but bathroom was dated..
Genuine Hotels.com guest review
1 night business trip Feb 3, 2015
A Traveler
GB
4.0 / 5Excellent
"Super stay close to City centre"
Great stay at the Hallmark, Carlisle. Straight forward check in with free parking to the rear of hotel. Very pleasant staff always willing to help with a smile. The room was very clean and tidy. Large FS TV with good range of chanels. Kettle with coffee, tea and buiscuts. Very nice cup & saucer! Telephone with paper and pen. Free Wi fi.
Genuine Expedia guest review
Other trip Jan 27, 2015
Michelle
GB
3.0 / 5Good
"Nice hotel next to station."
Nice twin room,very spacious and good firm comfortable beds. Bathroom a bit dated but not hugely important. We were really warm in the room during the night so we opened the door of the bathroom as it was quite drafty!! In the morning we were woken by an very loud noisy glugging, gurgling noise sounding like it was coming from the pipework in our bath/sink. Might explain the strange odour in the room on arrival. Cobwebs on ceilings and lighting in the room quite poor (not great for people with reduced visibility) Staff pleasant enough, breakfast ok, but coffee was luke warm and really strong but did not get offered a refill. We are not usually the sort to complain & these were just little things we picked up on during our stay but they didn't deter the enjoyment of our stay. We would still recommend this hotel to people looking for a 3 star.
Genuine Expedia guest review
Other trip Jan 19, 2015
loopylou
GB
4.0 / 5Excellent
"Great for rail journey"
Great location for Carlisle to settle train trip and city centre. Bathroom a bit tired would stay again at right price
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
GB
3.0 / 5Good
"Nice hotel but let down by cold room"
Stayed for brief business trip. Heating went off around 9pm and although I phoned reception to ask for it to be turned on, it never was. Spent the night freezing!
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
GB
5.0 / 5Outstanding
"great weekend away"
everything spot on, great location for shopping and a drink or 2
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
A Traveler
GB
3.0 / 5Good
"Very handy for town centre and for use of railway."
room was a spacious twin with large reasonably comfy beds. bathroom a bit dated, but adequate for a short stay. hotel atmosphere very dull and dreary, although modern. lighting throughout was too dim and lacked style.
Genuine Expedia guest review
Other trip Nov 20, 2014
Thommy
GB
4.0 / 5Excellent
"Work stay"
I stayed here for two nights and for rail travellers the location couldn't be bettered being 5 steps away and the hotel car park is through the train station car park. The bed was comfortable, the room clean, my only gripe was that I could hear noise from next door - my neighbour's TV was obviously wall mounted (like the one in my room) and next to my head board so the sounds came through though muffled. The breakfast was good with a wide choice. Wifi was good on all floors - ask for individual codes if you have more than one device, eg phone and laptop.
Genuine Expedia guest review
Other trip Nov 20, 2014
Sophie
GB
5.0 / 5Outstanding
"City hotel to revisit"
Pleasant weeekend stay. Tiny bit of noise from nearby club but if you stay in a city centre, it's never going to be 100% silent. Friendly staff even though hotel was very busy. Fairly compact room but again, not a problem. Top location.
Genuine Hotels.com guest review
2 night family trip Nov 7, 2014
Alan
GB
2.0 / 5Fair
Tired hotel with what appeared tired staff !! No basic customer service other than in restaurant Room cold and smelly needs decoration
Genuine Hotels.com guest review
2 night business trip Oct 21, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice Hotel"
A lovely hotel. Parking bit awkward as you have to drive through the railway car park then across a very small side road into the hotel car park. Very limited spaces so if you arrive late it will cost more to stay in the railway car park. Overall, the hotel was in good condition, the staff extremely helpful and the room clean and warm. It is right on one of Carlisle's main streets, close to restaurants and pubs so ideal place to stay if you want to explore the city centre. I would stay again.
Genuine Hotels.com guest review
2 night trip Oct 21, 2014
Wain
GB
4.0 / 5Excellent
"Great Location"
We stayed overnight twice at the Hallmark Hotel Carlisle on 19 and 24 October to break our journeys to/from Cornwall. On the 19th the hotel was perfectly satisfactory and provided a welcome early-morning breakfast before our 5.15 am departure. On our return we were allocated a different room which was comfortable enough, but unfortunately the shower unit did not work. Whatever the nature of the fault we reported to Reception at checkout that we had had no water, hot or cold, in the shower. Otherwise our room was fine. We have used Hallmark Hotel on prevíous occasions and shall continue to do so. We appreciate its central location.
Genuine Hotels.com guest review
1 night romance trip Oct 19, 2014
Norman Bissett
GB
2.0 / 5Fair
"Carlisle Hotel close to the railway station"
We booked a superior room, which was pretty average compared to the rooms we have had in other Hotels. the breakfast was good, but the evening meals were expensive and lukewarm by the time they had travelled from the kitchen to the dining room. one morning at breakfast my wife whilst pausing during her meal had it whipped away by a member of the restaurant staff, the car parking is restricted only having 26 spaces,
Genuine Expedia guest review
Other trip Oct 24, 2014
Chris
GB
3.0 / 5Good
"Good place to stay for work"
Good breakfast, central location, big parking
Genuine Hotels.com guest review
2 night business trip Sep 17, 2014
Al
GB
1.0 / 5Poor
"noisy"
Noisy, both outside hotel and within from its own function room. Poor breakfast service.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
jasmine74
GB
5.0 / 5Outstanding
"D Crammond"
Very nice stay all staff very welcoming. Hotel being refurbished but did not affect our stay in any way. 10 out if 10.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
GB
3.0 / 5Good
"Good location"
Comfortable hotel. Good breakfast. Bathroom was a bit dated and not as clean as I would expect. Reception staff were not always knowledgable about surrounding area.
Genuine Hotels.com guest review
3 night family trip Sep 6, 2014
John P
GB
5.0 / 5Outstanding
"Good hotel in a great location"
It would be easy to pick faults with the hotel but we had a large comfortable room with good facilities, great internet connection and excellent breakfast. The central location was ideal for us to walk everywhere.
Genuine Expedia guest review
Other trip Aug 28, 2014
A Traveler
GB
2.0 / 5Fair
"Central"
Long way to carry luggage from car park no help. Not ideal for disabled. Very expensive bar prices. Had to wait for room and on entry very dirty with beer cans left in room had to be moved not impressed .
Genuine Expedia guest review
Other trip Aug 26, 2014
lesley
GB
4.0 / 5Excellent
"Night away"
Good stay in a convenient location. comfortable room.
Genuine Hotels.com guest review
1 night trip Aug 19, 2014
ian
IE
4.0 / 5Excellent
"Best for station"
Very convenient for Carlisle station. Book in advance as sometimes full. Clean, comfy rooms of various sizes. Good breakfast and dinner. Car park also sometimes full but street parking not too far away. Under new management so anything could happen.
Genuine Hotels.com guest review
1 night trip with friends Aug 12, 2014
Frew
GB
4.0 / 5Excellent
Public areas of hotel we're quite smart. They have created a modern hotel while maintaining the traditional features. The food in the bistro was fantastic. However the comfort of the room did not reflect the rest of the hotel. The bathroom sink had a huge crack in it and the rest of the bathroom was very tired looking. The bed was very uncomfortable you could actually feel the matress springs digging into you as you tried to sleep. However with a bit of refurbishment I would certainly return. Great value for money.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
GB
3.0 / 5Good
"Very convienient for the station"
Stayed here a few times now. It is satisfactory but definitely in need of refurbishment. Fixtures and fittings are dated and makes it all seem a bit drab.
Genuine Expedia guest review
Other trip Aug 16, 2014
john
GB
3.0 / 5Good
"Handy for family ties"
Suited our needs. Comfortable for what we needed. Could do with updating. Our room didn't.t have the packs of biscuits as others did. No tissues. Don.t like shower curtains
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
GB
2.0 / 5Fair
""Executive room" No Way."
The hotel was clean and staff very friendly. The executive room we booked was not to a good standard with a chipped bath, leaking tap and part of the tap missing, bathroom had a flaking ceiling and a few minor left overs of the previous guests finished of a below average room. Never mind executive.
Genuine Hotels.com guest review
1 night trip Aug 4, 2014
Dave
GB
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